- Professional Development
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First Aid for Mental Health | RQF Level 2
By Madeleys First Aid Plus
At Madeleys First Aid Plus, we recognise the importance of mental health and its impact on overall well-being. That's why we offer comprehensive Mental Health First Aid courses designed to equip individuals with the knowledge and skills to provide initial support to someone experiencing a mental health crisis or developing a mental health problem.
Beginners Epoxy Resin Workshop
By The River Shop
Make your own live edge river pour using epoxy resin.
Located between Canterbury and Ashford, join us on the beautiful Kent Downs for this introductory 1 day basket weaving course. Our hunter-gatherer ancestors were particularly skilled at making baskets using a host of different materials for a wide range of uses, from purely practical to ceremonial. We’ve put together this basket weaving course for anyone who would like to learn this fabulous skill. This day course will look at the ancient craft of willow basketry. You will be introduced to the materials and tools required and then be guided through the process to make your own round, handled, willow basket. About us and the venue: Jack Raven Bushcraft was founded in 2011 and we've been delivering bushcraft, craft and foraging courses since then from our 30 acre private ancient woodland on the Kent Downs in an area of outstanding natural beauty. Courses in the summer are held outdoors in our woodland camp complete with covered work areas, an outdoor kitchen and a composting loo. Courses in the winter are held in our workshop in a converted barn. Through the day we will also look at: - Alternative weaves such as randing and wailing - How to make oval and rectangular shaped baskets - Different border designs, - Collecting and preparing your own materials from the hedgerow. Time permitting we will also explore other methods of basketry such as coiled and rubbed baskets. What's included in the price? We will provide all tools and materials as well as a plentiful supply of tea and coffee. Cancellation policy Strict - Cancellation and a full refund can be obtained up to 8 weeks before the course starts
This pole lathing course has been carefully designed for those who would like to develop their craft skills working with traditional, sustainable materials in a stunning ancient woodland location. Don’t worry if you don’t have any previous greenwood working skills, we’ll guide you through the prcocess from start to finish. Whilst we’re certain that you’ll leave us with some great hand crafted items, you’ll also leave us with new found confidence and ability and an appreciation of the wondeful material that wood is. We’ll start the course by showing you how to safely use an axe. We’ll look at selecting your wood, splitting techniques and a variety of methods to cross cut the wood for the raw materials. You will be shown how to cleft greenwood and use an axe, draw knife and a shave horse to shape the wood. You will then get to use a traditional woodland pole lathe where students have turned dibblers, rolling pins, spirtles, honey drizzlers, chair legs and even potato mashers!! All of the materials you use are sustainably sourced from our own woodland in line with our management plan. About us and the venue: Jack Raven Bushcraft was founded in 2011 and we've been delivering bushcraft, craft and foraging courses since then from our 30 acre private ancient woodland on the Kent Downs in an area of outstanding natural beauty. Courses in the summer are held outdoors in our woodland camp complete with covered work areas, an outdoor kitchen and a composting loo. Courses in the winter are held in our workshop in a converted barn. What's included in the price? Turning tools, froes, draw knives, a selection of axes are all provided. Cancellation policy Strict - Cancellation and a full refund can be obtained up to 8 weeks before the course starts
Working bone is a skill that was fundamental in our journey towards making evermore effective and reliable tools. Not only that, but making bone tools allowed our hunter gatherer ancestors to share a deeper connection with, and understanding of, the animals that they were so dependent upon. Bone is a versatile material that can be used to make all manner of tools and craft items ranging from simple designs to very intricate. The use of bone allowed us to create more effective clothing utilising tools such as needles and pins. In a recent find, 500,000 year old bone tools were found in Britain, highlighting just how far back in time they stretch. During this one day course you will learn techniques on how to work bone using other natural materials such as flint and abrasive stones, as well as selecting specific bones to create different tools. The day will start by discussing some of the points above and looking at a selection of bone tools such as: Needles, Awls, Harpoons, Spear tips and Arrow heads. After that it will be time for you to warm up those fingers and start shaping some bone! About us and the venue: Jack Raven Bushcraft was founded in 2011 and we've been delivering bushcraft, craft and foraging courses since then from our 30 acre private ancient woodland on the Kent Downs in an area of outstanding natural beauty. Courses in the summer are held outdoors in our woodland camp complete with covered work areas, an outdoor kitchen and a composting loo. Courses in the winter are held in our workshop in a converted barn. What's included in the price? We include all tools, equipment and materials. The kettle is always on for tea and coffee. Cancellation policy Strict - Cancellation and a full refund can be obtained up to 8 weeks before the course starts
Key account management (In-House)
By The In House Training Company
This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans
