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Sterile Services is that the concept of sterilisation in medical practices owes much to the work of French chemist and microbiologist Louis Pasteur. Pasteur's groundbreaking research in the 19th century laid the foundation for understanding the role of microorganisms in causing infections. Our comprehensive course seamlessly guides you through a multifaceted exploration, starting with an insightful introduction that lays the foundation for understanding the critical nuances of sterilisation. As you dive deeper, discover the intricate artistry of cleaning and decontamination, where every process is meticulously designed to ensure the highest standards of hygiene. The course is not just an educational odyssey; it is a pathway towards expertise in ensuring the integrity and safety of medical equipment. Elevate your proficiency in the intricate world of Sterile Services, where precision, knowledge, and a commitment to excellence converge. Join us, and let your journey towards hygiene mastery begin. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Sterile Services Module 2: Cleaning and Decontamination Module 3: Sterilisation Methods and Packaging Module 4: Quality Management in Sterilising Services Module 5: Thermal and Chemical Disinfection Module 6: Aseptic Techniques and Sterile Compounding Learning Outcomes Demonstrate understanding of essential sterile services principles. Apply effective cleaning and decontamination techniques. Evaluate various sterilisation methods and packaging practices. Implement quality management strategies in sterilising services. Comprehend thermal and chemical disinfection processes. Master aseptic techniques and sterile compounding for healthcare settings. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking specialised expertise. Individuals aspiring to enter the sterile services sector. Technicians and assistants in healthcare environments. Those keen on advancing their knowledge in healthcare practices. Career changers aiming for a role in sterile services. Professionals desiring a deeper understanding of quality management. Students pursuing a healthcare-related educational path. Anyone passionate about maintaining the highest standards in healthcare. Career path Sterile Services Technician Healthcare Assistant Infection Control Officer Theatre Support Worker Surgical Instrument Technician Quality Assurance Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Acupressure: Relieving Stress and Anxiety Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Acupressure: Relieving Stress and Anxiety Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Acupressure: Relieving Stress and Anxiety Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Acupressure: Relieving Stress and Anxiety Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Acupressure: Relieving Stress and Anxiety ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing. Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Acupressure: Relieving Stress and Anxiety there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Acupressure: Relieving Stress and Anxiety course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Acupressure: Relieving Stress and Anxiety does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Acupressure: Relieving Stress and Anxiety was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Acupressure: Relieving Stress and Anxiety is a great way for you to gain multiple skills from the comfort of your home. Introduction Introduction 00:02:00 What is Acupressure? What is Acupressure? 00:02:00 How to Apply Pressure to Acupressure Points 00:02:00 Self Acupressure 00:01:00 Key Points to Remember 00:02:00 What are Meridians? What are Meridians? 00:02:00 The Role of the Meridians 00:02:00 The Meridian Clock 00:01:00 Key Points to Remember 00:02:00 Essentials Before Getting Started 00:02:00 Acupressure Treatment Protocol for Reliving Stress & Anxiety How to Begin and End an Acupressure Treatment 00:02:00 Point 1 00:01:00 Point 2 00:01:00 Point 3 00:01:00 Point 4 00:01:00 Point 5 00:01:00 Benefits of Acupressure Benefits of Acupressure 1 00:02:00 Benefits of Acupressure 2 00:02:00 Benefits of Acupressure 3 00:02:00 Resources Resources - Acupressure: Relieving Stress and Anxiety

Do you love kids and want to write for them? The Creative Writing Course: Writing Storybooks For Children teaches the step by step procedures of writing an excellent book for the kids that will be accepted by them. Writing for children is more challenging and tough as your psychology and children's psychology is different. Apart from this, most of the children cannot be able to hold attention for a long time. SO, to give a message within limited work is difficult. Throughout the course, you will learn the practical techniques for engaging your little readers. The course shows you the exact format and style of writing for kids. Finally, the course teaches you the path for publishing your books through Amazon or other publishers. After finishing the Creative Writing Course: Writing Storybooks For Children course, you will be confident enough to write a kid's book and publish it through the proper channel. Who is this Course for? Creative Writing Course: Writing Storybooks For Children is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Assessment: This course does not involve any MCQ exams. Students need to answer 3 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work. Course Curriculum Introduction Introduction to Children's Storybook Writing 00:02:00 02info-1 00:02:00 03keys-1 00:02:00 04aim-1 00:04:00 Coming Up With Ideas 05ideas-1 00:02:00 06characters-1 00:02:00 07plotting-1 00:04:00 The Mechanics of Writing 08planning-1 00:03:00 09storytelling-1 00:03:00 Important Technical Issues 10pov-1 00:04:00 11technical-1 00:04:00 12structure-1 00:02:00 Types of Children's Books 13picturebooks1-1 00:03:00 14picturebooks2-1 00:03:00 15picturebooks3-1 00:02:00 16easyreaders-1 00:03:00 17transition-1 00:01:00 18chapterbooks-1 00:02:00 19junior-1 00:02:00 20youngadult-1 00:04:00 Advanced Fiction Techniques 21dialogue-1 00:05:00 22showdonttell-1 00:05:00 Conclusion 23conclusion-1 00:02:00 Resources Resources - Creative Writing Course: Writing Storybooks For Children 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Register on the Using Mindfulness at Work for Productivity today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Using Mindfulness at Work for Productivity is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Using Mindfulness at Work for Productivity Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Using Mindfulness at Work for Productivity, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Section 01: Introduction What Is Mindfulness and Mindfulness Meditation? 00:04:00 Section 02: How to Stay Happy and Productive with Mindfulness How to Stay Happy and Productive with Mindfulness 00:05:00 Section 03: Five Morning Mindfulness Habits Establishing a Few Good Habits in the Morning Can Help Improve Your Life 00:04:00 Section 04: Five Tips for Waking Up Earlier Five Tips for Waking Up Earlier 00:05:00 Section 05: Finding a Healthy Work Life Balance Finding a Healthy Work Life Balance 00:06:00 Discovering Your Personal Values Is the First Step 00:10:00 Eight Areas of Life Balance - How Out Of Balance Are You? 00:09:00 Section 06: Life Challenges How to Change Your Mindset 00:05:00 Understanding What Is Important 00:05:00 The Illusion of Control 00:03:00 Ten Inner Traits You Need to Overcome Any Challenge 00:06:00 Proper Mindset to Face Life Challenges 00:03:00 Section 07: Journal So Why Journal 00:06:00 Choosing the Best Journal 00:06:00 Creating Awareness and Change 00:04:00 Personal Goals and Achieving Them 00:05:00 Expressing Yourself through Self Portraits 00:03:00 Section 08: How to Become Stress Free At Work What Causes Stress At Work? 00:03:00 Six Major Causes of Stress at Work 00:05:00 Techniques to Eliminate or Manage Stress at Work 00:07:00 Ten More Techniques 00:09:00 Section 09: Practicing Mindfulness as a Nighttime Routine Practicing Mindfulness as a Nighttime Routine 00:04:00 Section 10: Single Tasking: What It Is and How It Helps Single Tasking: What It Is and How It Helps 00:04:00 Section 11: The Power of a Brain Dump The Power of a Brain Dump 00:05:00 Section 12: Procrastination and Mindfulness for Productivity Procrastination and Mindfulness for Productivity 00:05:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview Ensure you are fully trained as a UK childminder and keep young ones protected by studying recommended Safeguarding techniques. This Safeguarding and Protection for Children Level 2 course provides the knowledge you will need to identify cases of abuse or risk towards children while looking after them. As a nanny, babysitter, or teacher, you need to know the facts about safeguarding children in your charge. You will be taught the steps to take when assessing those you believe to be at risk, and how to ensure others do not harm them. This ability is an essential part of childcare, and completion of this course will prove reassuring to parents. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Safeguarding and Protection for Children Level 2. It is available to all students, of all academic backgrounds. Requirements Our Safeguarding and Protection for Children Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 03:54:00 total length •Module 01: Introduction to Safeguarding: 00:21:00 •Module 02: Laws and Guidance: 00:43:00 •Module 03: Child Abuse: 00:49:00 •Module 04: Child Sexual Exploitation: 00:38:00 •Module 05: Responding to Disclosure and Reporting: 00:25:00 •Module 06: Risks and Risk Assessment: 00:16:00 •Module 07: Things to Do after Referral: 00:24:00 •Module 08: Record Keeping: 00:18:00 •Assignment - Safeguarding and Protection for Children Level 2: 00:00:00

Dive into the world of healthcare, where the 'Duty of Candour in Healthcare: Ethical Practices and Legal Obligations' course offers a comprehensive journey into one of the sector's most pivotal facets. The course meticulously elucidates the critical duty of candour, providing learners with a blend of legal, ethical, and communicative nuances. From understanding the foundational concepts to navigating the intricacies of adverse events and accountability, this course is an invaluable roadmap for anyone aiming to uphold the highest standards in healthcare. Discover the steps that transform a simple legal requirement into a force for positive change. With modules that focus on cultural shifts, future challenges, and the paramount importance of clear communication, participants are equipped to foster an environment where transparency and accountability reign supreme. More than just theory, the curriculum guides learners through the very processes that ensure patient safety, trust, and overall excellence in the healthcare realm. In today's fast-paced medical world, errors and oversights can occur. However, it's how these are addressed, learnt from, and prevented in the future that distinguishes exceptional healthcare providers. This course not only highlights the importance of acknowledging mistakes but offers strategies to implement effective change, ensuring the ongoing improvement and trustworthiness of healthcare services. Learning Outcomes Upon completion of this course, participants will be able to: Understand the core concepts and significance of the duty of candour within healthcare settings. Recognise and navigate the legal frameworks surrounding the duty of candour. Develop robust communication techniques tailored for duty of candour procedures. Gain insight into the management and rectification of adverse events. Grasp the essentials of apology, compensation, and strategies for learning from incidents. Why buy this Duty of Candour in Healthcare: Ethical Practices and Legal Obligations? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Duty of Candour in Healthcare: Ethical Practices and Legal Obligations there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Duty of Candour in Healthcare: Ethical Practices and Legal Obligations course for? This Duty of Candour in Healthcare: Ethical Practices and Legal Obligations does not require you to have any prior qualifications or experience. You can just enrol and start learning. Healthcare administrators keen on enhancing transparency and trustworthiness in their services. Medical practitioners aiming to further their knowledge in ethical and legal domains. Legal professionals specialising in healthcare regulations and frameworks. Medical students or interns seeking a comprehensive understanding of patient rights and provider obligations. Change agents within the healthcare sector focused on driving cultural evolution and improvement. Prerequisites This Duty of Candour in Healthcare: Ethical Practices and Legal Obligations does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Duty of Candour in Healthcare: Ethical Practices and Legal Obligations was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Healthcare Administrator: £30,000 - £45,000 per annum Medical Practitioner (GP): £58,000 - £88,000 per annum Healthcare Lawyer: £40,000 - £100,000 per annum Medical Ethics Consultant: £35,000 - £60,000 per annum Hospital Risk Manager: £40,000 - £55,000 per annum Patient Advocacy Director: £50,000 - £70,000 per annum Course Curriculum Module 01: Introduction to Duty of Candour Introduction to Duty of Candour 00:05:00 Module 02: Duty of the Candour Process Duty of the Candour Proces 00:05:00 Module 03: Legal Framework Legal Framework 00:05:00 Module 04: Communication Skills for Duty of Candour Communication Skills for Duty of Candour 00:12:00 Module 05: Understanding and Managing Adverse Events Understanding and Managing Adverse Events 00:14:00 Module 06: Apology and Compensation Apology and Compensation 00:11:00 Module 07: Learning from Incidents Learning from Incidents 00:13:00 Module 08: Accountability and Oversight Accountability and Oversight 00:11:00 Module 09: Cultural Change Cultural Change 00:09:00 Module 10: Future Directions and Challenges Future Directions and Challenges 00:13:00

Explore the intricacies of counseling children and adolescents with our specialized course. Gain insights and practical skills to address the unique challenges and developmental stages of young clients. Enroll now to deepen your understanding and make a positive impact on the mental health and well-being of children and adolescents.

Description: This course will gradually take you through the spiritual awaking procedures. The course will help you build strength within yourself. It will also help you pass all your difficulties with ease. As far as you are aware of what is going on you are capable of making the changes according to you wills and requirements. This course will help you find the true you. It will help you love yourself for what you are and who you are which will help you raise yourself in the society. It will also teach you to become a powerful and a happy individual. Who is the course for? This course is designed for all the individuals who are facing spiritual awakening or are feeling the could be. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Psychologist Counsellor For individual's who are spiritually awaking. THE STARTING-POINT 00:30:00 THE SELF-CONTEMPLATION OF SPIRIT 00:30:00 THE DIVINE IDEAL 01:00:00 THE MANIFESTATION OF THE LIFE PRINCIPLE 00:30:00 THE PERSONAL FACTOR 00:30:00 THE STANDARD OF PERSONALITY 00:30:00 RACE THOUGHT AND NEW THOUGHT 00:15:00 THE DENOUEMENT OF THE CREATIVE PROCESS 01:00:00 THE DIVINE OFFERING 00:15:00 WE IN THE DIVINE OFFERING 00:15:00 CONCLUSION 00:30:00 Mock Exam Mock Exam- Personal Development: Spiritual Creativeness 00:20:00 Final Exam Final Exam- Personal Development: Spiritual Creativeness 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The images in a dream contain the quiet implications. It's not what causes a dream, but rather it's purpose, that matters the most.The initial step in understanding dreams is setting up the importance behind the images inside. This course will introduce the absolute beginner to dream analysis and interpretation. Either as a learner for the sake of entertainment or as an expert for the benefit. This course will be a perfect begin in the correct bearing. You will learn important aspects of dream psychology.  Who is the course for? Individuals that are looking for genuine solutions to their troubles. Useful for individuals who are intrigued to find out about dreams, signs and images and also for specialists, clinicians, advisers, and so forth. Everybody keen on going further into the significance of their lives and discovering astute answers for their issues. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Dream Therapist Dream Interpreter Diploma in Dream Psychology INTRODUCTION 01:00:00 DREAMS HAVE A MEANING 01:00:00 THE DREAM MECHANISM 01:30:00 DREAM ANALYSIS 01:30:00 SEX IN DREAMS 01:30:00 THE WISH IN DREAMS 01:30:00 THE FUNCTION OF THE DREAM 01:30:00 THE PRIMARY AND SECONDARY PROCESS- REGRESSION 02:00:00 THE UNCONSCIOUS AND CONSCIOUSNESS- REALITY 01:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in Dream Psychology 00:20:00 Final Exam Final Exam- Diploma in Dream Psychology 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00