End of Life Care: Level 2 Certificate in Understanding End of Life Care Training Online Caring for people with life-threatening illnesses or in their final days requires a compassionate and proactive approach. While there are some occupational distinctions between supportive care as a Palliative Care and End of Life Care professional, both play an important role in preventing, reducing, and relieving suffering in the final days of a person's journey and providing a comforting transition process. End of Life Care: Level 2 Certificate in Understanding End of Life Care Training course will teach you the essential skills and knowledge to support an individual at their end of life. Through this End of Life Care: Level 2 Certificate in Understanding End of Life Care Training course, you will learn how to plan for care, deal with difficult issues, and apply your knowledge in a practical setting. The End of Life Care: Level 2 Certificate in Understanding End of Life Care Training course will also help you improve your communication skills and understand how important it is to communicate effectively with your patients and their families. The knowledge you will gain from this course will enable you to always put your patients' interests ahead of your own. Main Course: Level 2 Certificate in Understanding End of Life Care Free Courses Course 01: Care Certificate Course 02: Level 6 Diploma in Health and Social Care Management Course 03: Level 2 Certificate in Preparing to Work in Adult Social Care Special Offers of this Touch Typing: Touch Typing Course: This End of Life Care: End of Life Care Course includes a FREE PDF Certificate. Lifetime access to this End of Life Care: End of Life Care Course Instant access to this End of Life Care: End of Life Care Course 24/7 Support Available to this End of Life Care: End of Life Care Course [Note: Free PDF certificate as soon as completing the This End of Life Care: Level 2 Certificate in Understanding End of Life Care Training Course] End of Life Care: Level 2 Certificate in Understanding End of Life Care Training Online This Level 2 Certificate in Understanding End of Life Care Training course consists of 05 modules. Our End of Life Care: End of Life Care course offers comprehensive training for those dedicated to providing compassionate care. This End of Life Care: End of Life Care course equips you with the essential skills to support individuals in their final days. Through our End of Life Care: End of Life Care course, you’ll learn how to plan care, handle sensitive issues, and apply your knowledge in real-world settings. Additionally, this End of Life Care: End of Life Care course enhances your communication skills, ensuring you effectively connect with patients and families. Prioritize patient well-being with our End of Life Care: End of Life Care training. Who is this course for? End of Life Care: Level 2 Certificate in Understanding End of Life Care Training Online This Level 2 Certificate in Understanding End of Life Care Training course is suitable for: Health and social care workers Individuals working in an adult care environment Carers and caretakers Requirements End of Life Care: Level 2 Certificate in Understanding End of Life Care Training Online To enrol in this End of Life Care: End of Life Care Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our End of Life Care: End of Life Care Course. Be energetic and self-motivated to complete our End of Life Care: End of Life Care Course. Basic computer Skill is required to complete our End of Life Care: End of Life Care Course. If you want to enrol in our End of Life Care: End of Life Care Course, you must be at least 15 years old. Career path End of Life Care: Level 2 Certificate in Understanding End of Life Care Training Online After completing this End of Life Care: Level 2 Certificate in Understanding End of Life Care course, you may able to pursue a variety of promising career opportunities, such as — Social Care Workers- £28,000 (Approximately) Adult Care Worker £30,000 (Approximately) Healthcare Advisor – £27,500 (Approximately)
Unlock Your Productivity Potential with Diary Management Training Course! Are you tired of feeling overwhelmed by your daily schedule? Do you struggle to keep track of important appointments and deadlines? It's time to take control of your time and boost your productivity with our Diary Management Training Course! ð What is Diary Management? Diary management is the art of efficiently organizing and prioritizing your schedule to optimize productivity and minimize stress. Whether you're a busy professional, a small business owner, or a stay-at-home parent, effective diary management skills are essential for success in today's fast-paced world. Our Diary Management Training Course is designed to equip you with the tools, techniques, and strategies you need to master your schedule and take charge of your time. Benefits of Taking Our Diary Management Training Course: Maximize Efficiency: Learn how to streamline your schedule and eliminate time-wasting activities, allowing you to focus on what truly matters. Reduce Stress: Say goodbye to last-minute scrambles and missed appointments. Our course will teach you how to stay organized and in control, leading to reduced stress and improved well-being. Enhance Productivity: Discover proven methods for prioritizing tasks, setting achievable goals, and managing distractions, so you can accomplish more in less time. Improve Communication: Effective diary management isn't just about managing your own time-it's also about coordinating schedules with colleagues, clients, and family members. Learn how to communicate effectively and coordinate schedules with ease. Boost Confidence: With a well-managed diary, you'll feel more confident in your ability to meet deadlines, fulfill commitments, and achieve your goals, both personally and professionally. ð¯ Who is this for? Our Diary Management Training Course is perfect for anyone looking to take control of their schedule and supercharge their productivity. Whether you're a busy executive juggling multiple meetings and appointments, a freelancer trying to balance work and personal life, or a student managing a hectic academic schedule, this course is for you! No matter your profession or background, mastering diary management skills can help you succeed in both your personal and professional life. ð Career Path The skills you'll learn in our Diary Management Training Course are highly transferable and can benefit you in a variety of career paths: Administrative Professionals: Improve your efficiency and effectiveness as an administrative assistant, secretary, or office manager by mastering diary management techniques. Entrepreneurs and Small Business Owners: Take your business to the next level by optimizing your schedule and maximizing your productivity. Sales and Marketing Professionals: Stay organized and on top of your game with effective diary management strategies that help you juggle client meetings, deadlines, and presentations. Students and Educators: Manage your academic schedule with ease, ensuring you stay on top of assignments, exams, and extracurricular activities. Stay-at-Home Parents: Balance family commitments, appointments, and household tasks more effectively, allowing you to enjoy more quality time with your loved ones. ð FAQs (Frequently Asked Questions) Q: Is this course suitable for beginners? A: Absolutely! Our Diary Management Training Course is designed to cater to individuals of all skill levels, from beginners to experienced professionals. Whether you're just starting out or looking to refine your existing skills, you'll find valuable insights and practical tips to enhance your diary management abilities. Q: How long is the course? A: The duration of the course may vary depending on the format and delivery method. Typically, our Diary Management Training Course consists of several modules that can be completed at your own pace. You can expect to invest anywhere from a few hours to several days, depending on your schedule and learning preferences. Q: Will I receive a certificate upon completion? A: Yes! Upon successfully completing our Diary Management Training Course, you'll receive a certificate of completion that you can proudly showcase on your resume or LinkedIn profile. Our certificate validates your newfound skills and demonstrates your commitment to personal and professional development. Q: Can I access the course materials on mobile devices? A: Absolutely! Our course materials are accessible across a variety of devices, including smartphones, tablets, and laptops. Whether you prefer to learn on the go or from the comfort of your own home, you can access our content anytime, anywhere, at your convenience. Q: Is there ongoing support available after completing the course? A: Yes! We believe in providing continuous support to our students even after they've completed the course. You'll have access to our online community forums, where you can connect with fellow learners, ask questions, and share insights and best practices. Additionally, our dedicated support team is always here to assist you with any questions or concerns you may have along your learning journey. Don't let a chaotic schedule hold you back from achieving your goals and living your best life. Enroll in our Diary Management Training Course today and take the first step towards mastering your schedule, boosting your productivity, and reclaiming control of your time! Course Curriculum Module 1_ Introduction to Diary Management. Introduction to Diary Management. 00:00 Module 2_ Planning and Scheduling. Planning and Scheduling. 00:00 Module 3_ Efficient Diary Management Techniques. Efficient Diary Management Techniques. 00:00 Module 4_ Managing Meetings and Appointments. Managing Meetings and Appointments. 00:00 Module 5_ Managing Deadlines. Managing Deadlines. 00:00
Birth Doula Course Overview This Birth Doula course is designed to provide learners with comprehensive knowledge and skills to support expectant mothers throughout pregnancy, childbirth, and the postpartum period. Participants will gain a solid understanding of antenatal, labour, and postnatal care, along with key aspects of emotional support for both mothers and families. The course prepares learners to support women in their journey through pregnancy, offering valuable insight into maternal health, newborn care, and mental wellbeing. Upon completion, learners will be equipped to offer invaluable assistance to women during this critical time, ensuring a supportive and compassionate birth experience. Course Description The Birth Doula course covers essential aspects of maternity care, including a detailed understanding of pregnancy, childbirth, and the postpartum period. Learners will explore various topics such as antenatal care, the clinical examination of pregnant women, and management of common pregnancy symptoms. They will also learn about the care of women during labour, including postpartum support and infant care. Mental health considerations for mothers, grief, bereavement, and family planning are all crucial aspects addressed in this course. Learners will gain knowledge of effective communication, empathy, and ethics, which are essential when supporting women through this journey. By completing this course, learners will acquire skills to become a trusted companion for women during one of the most important times in their lives. Birth Doula Curriculum Module 01: Introduction to Birth Doula Module 02: A Woman’s Body in Pregnancy Module 03: Antenatal Care during Pregnancy Module 04: Management of Common Symptoms of Pregnancy Module 05: Clinical Examination of Pregnant Women Module 06: Care of a Woman during Labour Module 07: Postpartum Care Module 08: Screening Newborn Baby Module 09: Infant Care Module 10: Mental Health of the Mother Module 11: Grief and Bereavement Module 12: Contraception and Family Planning Module 13: Effective Communication Module 14: Empathy and Comfort Skills Module 15: Ethics in Doula (See full curriculum) Who is this course for? Individuals seeking to support pregnant women and families. Professionals aiming to enhance their maternity care practice. Beginners with an interest in childbirth and women's health. Aspiring doulas wishing to enter the field of maternal care. Those interested in developing expertise in supporting emotional wellbeing during pregnancy. Career Path Birth Doula Maternity Support Worker Labour and Delivery Assistant Postpartum Care Specialist Women's Health Educator Family Support Worker
Business Management Course Overview This Business Management course provides learners with a comprehensive understanding of key management concepts and practices. Covering essential topics such as operations, business analysis, strategic planning, and risk management, the course equips learners with the necessary tools to handle various aspects of business management effectively. Through a blend of theoretical insights and applied learning, learners will develop the confidence to manage business operations, drive strategic growth, and navigate organisational challenges. The course is designed to provide value to individuals seeking to advance their management skills and progress in their careers. Course Description This course delves deeply into the core aspects of business management, providing a structured approach to understanding business operations, leadership, and decision-making. Learners will explore modules on business analysis, strategic management, and project development, as well as gain valuable skills in managing risk, performance, and human resources. The course covers critical areas including planning, forecasting, communication, and conflict management. By the end of the course, learners will have a broad understanding of how businesses operate and will be able to apply their learning to various management scenarios. Designed for those looking to enhance their management skills, the course ensures that learners gain a solid foundation in business management principles. Business Management Curriculum Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management (See full curriculum) Who is this course for? Individuals seeking to build a career in business management. Professionals aiming to enhance their management and leadership skills. Beginners with an interest in business operations and management. Those looking to progress in roles related to business analysis, human resources, or strategic planning. Career Path Business Manager Operations Manager Project Manager HR Manager Strategic Planner Financial Analyst Customer Service Manager Risk Manager Organisational Development Specialist Performance Manager
Acrylic Nail Extension Course Course Overview: This Acrylic Nail Extension course is designed to equip learners with the essential skills to master acrylic nail extension techniques. From understanding nail anatomy and product chemistry to advanced nail art, this course covers everything you need to know about acrylic nails. Learners will develop proficiency in applying acrylic nail extensions, performing maintenance, and ensuring client care and safety. By the end of the course, students will have the knowledge and expertise to apply various nail techniques, making them confident in offering professional services. Whether you are a beginner or seeking to refine your skills, this course provides all the necessary knowledge to build a successful career in the beauty industry. Course Description: This comprehensive course offers a detailed exploration of acrylic nail extensions, starting with the basics of nail anatomy and product chemistry. Learners will delve into essential techniques such as applying tips, overlays, and creating nail art. With modules focusing on nail diseases, disorders, and proper maintenance, the course ensures learners can safely and professionally care for their clients' nails. The course also includes in-depth modules on client communication and salon safety, making sure that students can provide excellent customer service while following industry best practices. Upon completion, learners will have a complete understanding of acrylic nail extensions, from application to removal, and will be equipped to confidently enter the beauty industry with practical skills and a professional approach. Acrylic Nail Extension Course Curriculum: Module 01: Nail Extension Techniques: An Introduction Module 02: Nail Anatomy Module 03: Nail Diseases and Disorders Module 04: Nail Product Chemistry Simplified Module 05: Nail Extension Techniques Module 06: Acrylic Nail Extension: Part-1 (Applying Tips to the Nails) Module 07: Acrylic Nail Extension: Part-2 (Applying Overlays) Module 08: Art in Acrylic Nails: Basic to Advance Module 09: Hands-on Nail Art Training Module 10: Maintaining Artificial Nails Module 11: Acrylic Nail Removal Module 12: Health and Safety in Beauty Salon Module 13: Client Care and Communication (See full curriculum) Who is this course for? Individuals seeking to master acrylic nail extension techniques. Professionals aiming to expand their beauty industry skills. Beginners with an interest in nail care and beauty treatments. Beauty enthusiasts looking to enter the nail extension field. Career Path Nail Technician Beauty Salon Specialist Freelance Nail Artist Nail Care Educator Beauty Consultant Spa and Salon Owner
The world of work is changing — and professionals with Equality, Diversity & Inclusion (EDI) training are leading the charge. This 8-in-1 bundle gives you everything employers are asking for in today’s human-focused, ethical workplaces. Courses included: Counselling Learning Disabilities Occupational Therapy Difficult Workplace Conversations Team Leader Self Organisation Autism Brain Disorders If you’re working in healthcare, social care, education, public service, HR, or leadership — this bundle is your path to becoming instantly more hireable. ⚠️ FOMO alert: Hiring managers value EDI-trained professionals more than ever. 💡 Value alert: Get all 8 certifications in one low-cost, high-impact package. ✅ Reputation alert: Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot. 📝 Description Whether you’re already in a people-facing role or looking to enter one, this bundle equips you with the most sought-after EDI skills. Start with counselling — a core trait in HR, teaching, nursing, and public service. Counselling training shows emotional intelligence, empathy, and readiness to support others. Learning disabilities is a crucial skill for educators, support workers, and mental health professionals. Knowledge of learning disabilities improves communication and inclusion outcomes — employers notice this immediately. Similarly, occupational therapy understanding is invaluable. From hospital to community work, occupational therapy training increases employability in roles that require mobility, daily living support, or rehab knowledge. Dealing with difficult workplace conversations is no longer optional. Leadership today means handling complexity. Professionals trained in difficult workplace conversations are indispensable to teams. Team leader traits are in demand everywhere — healthcare, NGOs, local government, schools. Training in team leader principles shows employers that you’re ready for more responsibility. Self organisation is what turns knowledge into impact. Being trained in self organisation ensures you’re productive, reliable, and independent — all green flags for recruiters. More awareness of autism is now expected in many roles. Whether you're teaching, managing, or caring, knowledge of autism makes you more inclusive, adaptable, and considerate. Finally, brain disorders knowledge is becoming a sought-after skill, especially in aged care, education, and therapy. Training in brain disorders reflects a deeper understanding of cognitive challenges — something every workplace can benefit from. With counselling, learning disabilities, occupational therapy, difficult workplace conversations, team leader, self organisation, autism, and brain disorders under your belt, your employability skyrockets. ❓FAQ Q: What industries does this bundle support? A: Healthcare, social work, therapy, teaching, HR, leadership, and more. Q: Do I need to be in a people-facing role? A: No, but if you want to move into one — or upskill within one — this bundle is your best start. Q: Are these certifications respected? A: Yes. Courses like autism, brain disorders, counselling, and team leader training are recognised across professional sectors.
Unlock the power of effective negotiation. Gain essential skills to navigate complex deals, build lasting partnerships, and achieve optimal outcomes. Course overview Duration: 1 day (6.5 hours) This course is designed for those who need to understand and be able to use essential negotiation skills to make them more effective in their role. Externally you maybe negotiating with suppliers, customers, regulatory authorities and other organisations. Internally you will be negotiating with stakeholders, colleagues, and team members which could be for resources, time, budget or facilities. Being able to negotiate agreements that are acceptable to all parties requires skill and is essential to maintain healthy, functional relationships. This will be a facilitated workshop designed to be flexible to achieve the desired outcome. We will achieve the objectives through a mixture of facilitated discussion, interactive exercises designed to give insight and facilitator input. During the day we will deal with the stages of a negotiation from preparation to closing. Individuals will get the opportunity to practice the skills needed to create win-win outcomes through a number of generic but realistic scenarios. Objectives By the end of the course you will be able to: State the principles of effective negotiation Prepare effectively for different types of negotiation Set negotiation objectives and identify what can be ‘traded’ Explain how assertiveness and influencing skills can affect outcomes Deploy appropriate strategies and tactics to achieve the best results Use different techniques to deal with difficult customers and difficult situations Content Influencing Seek first to understand, and then be understood The importance of understanding the other party’s position and how to do it The power of non-verbal communication Dealing with difficult customers and difficult situations whilst maintaining a positive relationship How to approach negotiations Identifying potential negotiations and preparing for potential outcomes Aiming for results which deliver win/win outcomes Developing a win/win mindset and behaviours Rights and responsibilities of negotiators Setting Negotiation Objectives Clarifying essential, desirable and ideal objectives Assessing the most favoured, realistic target and walk away positions The Negotiation Process The importance of preparation Creating an opening proposal Where to pitch the opening proposal Bargaining/Trading - Gaining Momentum Knowing your parameters – what can be traded? Choosing a strategy and tactics Dealing with questionable tactics and ploys Building rapport – the communication process Asking the right questions and active listening Being assertive, demanding your rights and ensuring you meet your responsibilities Closing Techniques Trial and actual closing techniques Signalling Summarising and documenting the agreement Follow up and implementation of the deal
Master the art of crime report writing with our comprehensive course in Criminal Justice. Explore topics such as report structure, legal considerations, and writing techniques for accuracy. Elevate your skills in documenting information, crafting objective reports, and navigating ethical considerations. Perfect for law enforcement professionals seeking to enhance their proficiency in producing effective and impactful crime reports.
Want to gain a better understanding of your business's needs? Are you looking for solutions to your business problems? The Business Analysis Level 4 course is designed to provide learners with fundamental knowledge of business analysis, whether you're a business owner or aspiring business analyst. In this comprehensive training program, you will learn the definition of business analysis, with an introduction to business analysis planning and monitoring. This course also explores a wide range of techniques for researching and investigating, from brainstorming to interface analysis. You will learn how to determine the best way to find solutions to your business problems, using strategic planning and effective process improvement methods. On successful completion of this advanced course, you will have the practical knowledge to kickstart your career, with the potential to earn a competitive salary. Learning Objectives Familiarise with the role and core responsibilities of a business analyst Learn how to conduct a thorough business analysis step-by-step Sharpen your strategic thinking, verbal communication and problem-solving skills Understand the fundamentals of business planning and monitoring Explore a wide range of business analysis techniques and strategies Learn how to analyse potential and existing business solutions Discover tips and techniques for business elicitation and management Who is this Course for? This certificate in Business Analysis is ideal for aspiring business analysts, project managers or professionals who are new to the field and wish to fine-tune their skills and knowledge to accelerate their professional development. Our distance learning courses include specially designed training units to ensure quality, flexible studying. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the course. Good understanding of English language, numeracy and ICT are required to attend this course. Certificate of Completion from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career Path This Business Analysis course is a stepping stone for learners to work their way up to becoming a successful business analyst. Career opportunities and related roles in this field include: Strategy & Business Analyst Junior Business Analyst Technical Business Analyst Project Manager Course Curriculum Module 01: What is Business Analysis? What is Business Analysis? 00:10:00 Assessment Module 1 Module 01 Final Quiz Exam - Business Analysis Level 4 00:10:00 Module 02: Breaking Down the Different Levels of Business Analysis Breaking Down the Different Levels of Business Analysis 00:10:00 Assessment Module 2 Module 02 Final Quiz Exam - Business Analysis Level 4 00:10:00 Module 03: Business Analysis Key Concepts Business Analysis Key Concepts 00:05:00 Assessment Module 3 Module 03 Final Quiz Exam - Business Analysis Level 4 00:10:00 Module 04: Business Analysis Planning and Monitoring Business Analysis Planning and Monitoring 00:10:00 Assessment Module 4 Module 04 Final Quiz Exam - Business Analysis Level 4 00:10:00 Module 05: Elicitation and Collaboration Elicitation and Collaboration 00:10:00 Assessment Module 5 Module 05 Final Quiz Exam - Business Analysis Level 4 00:10:00 Module 06: Requirements Life Cycle Management Requirements Life Cycle Management 00:15:00 Assessment Module 6 Module 06 Final Quiz Exam - Business Analysis Level 4 00:10:00 Module 07: Strategy Analysis Strategy Analysis 00:15:00 Assessment Module 7 Module 07 Final Quiz Exam - Business Analysis Level 4 00:10:00 Module 08: Requirements Analysis and Design Definition Requirements Analysis and Design Definition 00:15:00 Assessment Module 8 Module 08 Final Quiz Exam - Business Analysis Level 4 00:10:00 Module 09: Solution Evaluation Solution Evaluation 00:10:00 Assessment Module 9 Module 09 Final Quiz Exam - Business Analysis Level 4 00:10:00 Module 10: Investigation Techniques Investigation Techniques 00:00:00 Assessment Module 10 Module 10 Final Quiz Exam - Business Analysis Level 4 00:10:00 Order Your Certificate
Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer The importance of good customer care Selling vs. selling attitude The reasons people buy Adopting a positive approach Module Two Self-Awareness Understanding your selling style Adapting your selling style to your customer Understanding your customers buying style Module Three Effective Communication and Rapport Building Why does communication need to be effective? Actively listening to your customers' needs Right question at the right time The impact of positive and emotive language Module Four Taking a Consultative Approach Different styles of selling Taking a consultative approach to selling Preparation techniques Buyer behaviour and motivation A selling approach to match the buyers mind Module Five Presenting the Solution Selling the benefits Sales tool kit Unique sales points Advanced questioning techniques Module Six Gaining Commitment Recognising and acting upon buying signals Dealing with customers concerns No means no? How to cope in stressful situations Module Seven Confirming the Sale Confirming or closing? Effective confirming techniques Going the extra mile Benefits For you as an individual This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. For an employer The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. What will I learn? By the end of the course, participants will be able to: Appreciate the need for preparation before a sales appointment Effectively identify and meet needs with advanced questioning techniques Identify verbal and non-verbal buying signals Construct professional answers to questions and possible objections Present your products and/or services with the buyer in mind Identify and use a selling style appropriate to capture the buyer's attention Recognise and overcome major objection types How to apply effective confirmation techniques with the buyer in mind Real Play Option We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) - not the performers. Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.