Starting a Level 3 Operations Management study can be a crucial step on the road to a rewarding career, particularly in the UK where the subject is expanding rapidly. In companies of all sizes, operations management is essential to process optimization and efficiency maximisation. Gaining an understanding of fundamental ideas like resource allocation, supply chain management, and quality control can open up a wide range of career options in industries like manufacturing and service provision. The typical yearly compensation for professionals with operations management abilities is between £25,000 and £40,000. Data shows that there is a consistent need for operations management skills, which is indicative of the continued significance of improving productivity and simplifying operations in the cutthroat business environment of today. Don't pass up the opportunity to start a satisfying and successful professional path by enrolling in a Level 3 Operations Management course. Key Features This Operations Management Level 3 Course Includes: This Operations Management Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Operations Management Level 3 Course: Module 01: Overview of Operations Management Module 02: Project Management Essentials Module 03: Business Growth and Succession Strategies Module 04: Efficient Process Management Module 05: Optimization of Supply Chain Module 06: Operations Planning and Forecasting Module 07: Effective Procurement and Purchasing Strategies Module 08: Streamlining Manufacturing and Delivery Operations Module 09: Principles of Quality Management Module 10: Risk Management and Recovery Strategies Module 11: Performance Evaluation and Enhancement Module 12: Talent Development and Management Module 13: Enhancing Communication Skills Module 14: Advanced Negotiation Techniques Module 15: Strategies for Conflict Management Module 16: Stress Reduction Techniques Module 17: Time Optimization Strategies Module 18: Business Environmental Factors Module 19: Refining Business Writing Skills Learning Outcomes After completing this Operations ManagementCourse, you will be able to: Evaluate operations for enhanced efficiency through process optimization and strategic planning. Apply risk management principles to ensure resilience and swift recovery strategies. Demonstrate proficiency in procurement, purchasing, and supply chain optimization techniques. Utilise talent management strategies for effective team development within operations. Enhance communication skills, including advanced negotiation and conflict management techniques. Employ stress reduction and time optimization strategies in operational environments. Certification After completing this Operations Management Level 3course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Operations Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Operations Management. Moreover, this course is ideal for: Professionals seeking comprehensive operations management knowledge and skill enhancement. Business managers can enroll this Operations Management Course Individuals aspiring to optimise processes and supply chains can enroll this Operations Management Course Those interested in talent development, performance evaluation, and strategic business growth. Professionals desiring a holistic understanding of risk management and recovery strategies. Requirements There are no requirements needed to enrol into this Operations Managementcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Operations Management course. Career path After finishing this Operations Management Level 3 course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Operations Management are: Operations Manager - £35K to £65K/year. Supply Chain Analyst - £25K to £45K/year. Project Manager - £30K to £60K/year. Procurement Specialist - £25K to £50K/year. Quality Assurance Manager - £30K to £55K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
In today's dynamic financial landscape, mastering Financial Analysis is not just advantageous but imperative. A comprehensive Financial Analysis TrainingCourse covers essentialmodules such asIntroduction to Financial Analysis, Balance Sheet, Income Statement, Cash Flow Statement, and more. Understanding these facets equips individuals with the proficiency to dissect financial data effectively. In the modern world, where businesses operate in intricate ecosystems, the ability to conduct thorough Financial Analysis is highly sought after. It's not merely a skill but a necessity for informed decision-making and strategic planning. In the UK job market, proficiency in Financial Analysis opens doors to lucrative opportunities with competitive salaries averaging around £45,000 to £60,000 per annum. The demand for skilled financial analysts is on a steady rise, with job postings increasing by 10% annually, demonstrating the sector's growth potential. Hence, investing in a Financial Analysis course not only enhances employability but also ensures a promising career trajectory in the finance sector. Key Features: CPD Certified Financial Analysis Training Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Financial Analysis Module 02: The Balance Sheet Module 03: The Income Statement Module 04: The Cash Flow Statement Module 05: Financial Reporting Module 06: Analysing Profitability Module 07: The Applications and Limitations of EBITDA Module 08: Credit Analysis Module 09: Equity Analysis Module 10: Ratio Analysis Learning Outcomes: Analyse financial statements to assess company performance and stability effectively. Evaluate profitability metrics to determine business viability and growth potential. Interpret cash flow statements to gauge liquidity and financial health. Apply ratio analysis techniques to make informed investment decisions. Conduct credit analysis to assess the creditworthiness of individuals and businesses. Perform equity analysis to understand stock performance and investment opportunities. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Analysis Training course is accessible to anyone eager to learn more about this topic. Through this Financial Analysis Training course, you'll gain a solid understanding of Financial Analysis Training. Moreover, this Financial Analysis Training course is ideal for: Finance professionals seeking advanced financial analysis skills enhancement. Business students aiming to gain practical financial analysis expertise. Entrepreneurs and business owners interested in understanding financial performance. Anyone aspiring to pursue a career in financial analysis roles. Investors looking to sharpen their investment decision-making abilities. Requirements There are no requirements needed to enrol into this Financial Analysis Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Financial Analysis Training course. Career path After finishing this Financial Analysis Training course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Financial Analysis Training are: Financial Analyst - £30K to 60K/year. Credit Analyst - £25K to 50K/year. Equity Analyst - £35K to 70K/year. Finance Manager - £40K to 80K/year. Risk Analyst - £28K to 55K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
In today's interconnected world, mastering the art of Supervising Remote Teams is indispensable for organizational success. The course equips individuals with the essential skills to effectively lead dispersed teams, fostering cohesion and productivity across geographical boundaries. With modules spanning from understanding the nuances of remote team dynamics to honing decision-making abilities and time management skills, participants emerge adept at orchestrating high-performing teams virtually. In the UK job market, proficiency in Supervising Remote Teams significantly enhances employability, with employers valuing this competency to navigate the growing trend of remote work. Job opportunities abound in various sectors, from technology to finance, with salaries reflecting the demand for such expertise, often exceeding £40,000 annually. The advantages of this course are manifold, empowering professionals to navigate the challenges inherent in remote teamwork while leveraging its numerous benefits. With the remote work sector projected to grow by 77% over the next decade, mastering Supervising Remote Teams is not just beneficial but essential for thriving in the evolving landscape of work. Key Features: CPD Certified Supervising Remote Teams Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Remote Team Management Module 02: Leading a Team as a Remote Team Manager Module 03: Decision Making and Accountability Module 04: Building High Performing Teams Module 05: The Fundamentals of Managing Remote Teams Module 06: Building and Maintaining Trust with Remote Teams Module 07: Time Management Module 08: Advantages of Remote Teams Module 09: Challenges of Remote Teams Learning Outcomes: Develop strategies for effective remote team management and leadership. Enhance decision-making skills and foster a culture of accountability. Build high-performing teams by leveraging remote work dynamics. Master the fundamentals of managing remote teams efficiently and effectively. Cultivate trust and rapport within remote teams for enhanced collaboration. Implement time management techniques tailored to remote team environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Supervising Remote Team course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Supervising Remote Team. Moreover, this course is ideal for: Managers transitioning to remote team leadership roles. Team leaders adapting to remote work environments. Professionals aiming to enhance remote team management skills. Individuals seeking to excel in virtual team collaboration. Anyone interested in understanding remote team dynamics and challenges. Requirements There are no requirements needed to enrol into this Supervising Remote Team course. We welcome individuals from all backgrounds and levels of experience to enrol into this Supervising Remote Team course. Career path After finishing this Supervising Remote Team course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Supervising Remote Team are: Remote Team Manager - £40K to £60K/year Remote Project Manager - £35K to £55K/year Remote Operations Manager - £45K to £70K/year Remote HR Manager - £35K to £55K/year Remote Business Development Manager - £40K to £65K/year Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Starting a Level 3 Operations Management study can be a crucial step on the road to a rewarding career, particularly in the UK where the subject is expanding rapidly. In companies of all sizes, operations management is essential to process optimization and efficiency maximisation. Gaining an understanding of fundamental ideas like resource allocation, supply chain management, and quality control can open up a wide range of career options in industries like manufacturing and service provision. The typical yearly compensation for professionals with operations management abilities is between £25,000 and £40,000. Data shows that there is a consistent need for operations management skills, which is indicative of the continued significance of improving productivity and simplifying operations in the cutthroat business environment of today. Don't pass up the opportunity to start a satisfying and successful professional path by enrolling in a Level 3 Operations Management course. Key Features This Operations Management Level 3 Course Includes: This Operations Management Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Operations Management Level 3 Course: Module 01: Overview of Operations Management Module 02: Project Management Essentials Module 03: Business Growth and Succession Strategies Module 04: Efficient Process Management Module 05: Optimization of Supply Chain Module 06: Operations Planning and Forecasting Module 07: Effective Procurement and Purchasing Strategies Module 08: Streamlining Manufacturing and Delivery Operations Module 09: Principles of Quality Management Module 10: Risk Management and Recovery Strategies Module 11: Performance Evaluation and Enhancement Module 12: Talent Development and Management Module 13: Enhancing Communication Skills Module 14: Advanced Negotiation Techniques Module 15: Strategies for Conflict Management Module 16: Stress Reduction Techniques Module 17: Time Optimization Strategies Module 18: Business Environmental Factors Module 19: Refining Business Writing Skills Learning Outcomes After completing this Operations ManagementCourse, you will be able to: Evaluate operations for enhanced efficiency through process optimization and strategic planning. Apply risk management principles to ensure resilience and swift recovery strategies. Demonstrate proficiency in procurement, purchasing, and supply chain optimization techniques. Utilise talent management strategies for effective team development within operations. Enhance communication skills, including advanced negotiation and conflict management techniques. Employ stress reduction and time optimization strategies in operational environments. Certification After completing this Operations Management Level 3course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Operations Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Operations Management. Moreover, this course is ideal for: Professionals seeking comprehensive operations management knowledge and skill enhancement. Business managers can enroll this Operations Management Course Individuals aspiring to optimise processes and supply chains can enroll this Operations Management Course Those interested in talent development, performance evaluation, and strategic business growth. Professionals desiring a holistic understanding of risk management and recovery strategies. Requirements There are no requirements needed to enrol into this Operations Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Operations Management course. Career path After finishing this Operations Management Level 3 course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Operations Management are: Operations Manager - £35K to £65K/year. Supply Chain Analyst - £25K to £45K/year. Project Manager - £30K to £60K/year. Procurement Specialist - £25K to £50K/year. Quality Assurance Manager - £30K to £55K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Pop-tastic Potions - a set of three science experiments for children aged 5-11 based around this exciting theme. Brought to you by Carrie Ann Booth, science teacher and edu-tainer! Instructional videos for each experiment and a worksheet alongside with step-by-step, clear instructions. Plus ideas to take it further. It’s like having me in your own kitchen!
Are you ready to embark on an enlightening journey of wisdom with the SAP Training & Quality Assurance bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - SAP Training & Quality Assurance (QA) - CPD Certified. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: SAP S4HANA Controlling - Cost Center Accounting Course 02: SAP Controlling (CO) - Product Costing S4HANA Course 03: Quality Management Course 04: Business Project Manager Training Course 05: Agile Scrum Master Certification Course 06: Rapid Business Improvement Course 07: Automation of Processes Course 08: RCA: Root Cause Analysis Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the SAP Training & Quality Assurance (QA) - CPD Certified bundle illuminate your path to wisdom. The SAP Training & Quality Assurance (QA) - CPD Certified bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the SAP Training & Quality Assurance (QA) - CPD Certified package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the SAP Training & Quality Assurance bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! 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Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The SAP Training & Quality Assurance bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the SAP Training & Quality Assurance bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The SAP Training & Quality Assurance bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the SAP Training & Quality Assurance bundle allows learners to make meaningful contributions to their chosen fields. Embark on the SAP Training & Quality Assurance journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the SAP Training & Quality Assurance bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the SAP Training & Quality Assurance bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hard copy Transcript - £9.99
Understanding what goes on in the mind during an interrogation isn’t just a matter of curiosity—it’s a science grounded in psychology. This course offers an engaging exploration of the psychological principles behind confessions, decision-making under pressure, and the influence of interrogation tactics. Whether you’re a student of psychology, a professional in criminal justice, or simply fascinated by human behaviour, this course provides valuable insight into how people respond when under scrutiny. From the dynamics of suggestibility to the role of memory distortion, learners will examine how confessions can be shaped, misinterpreted, or even fabricated. This isn’t about theatrics or fiction—it’s about evidence-based theory and the human elements behind every answer. Designed for flexible, online learning, this course supports your curiosity and professional interests without requiring anything beyond a reliable internet connection and a questioning mind. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Crime Scene Investigation Support Officer profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: The English Law on Confessions Module 02: Interrogation in Britain Module 03: The Royal Commission Research: Persons at Risk amid Police Custody Module 04: Identifying 'Oppressive' Police Interviewing Tactics in Britain Module 05: Theories of Reason of Confession by Suspects Module 06: The Psychological Assessment of False Confession Module 07: The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Interrogations And Confessions Psychology - CPD Accredited course. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Interrogations And Confessions Psychology - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Interrogations And Confessions Psychology - CPD Accredited training.
The Medical Receptionist – CPD Accredited Course is tailored for individuals keen to develop their career in the healthcare sector. It offers a thorough understanding of the crucial tasks involved in managing front-of-house operations in medical environments, including patient interaction, appointment scheduling, and maintaining professional standards. This course provides a solid foundation for those who wish to work in medical practices, clinics, or healthcare facilities, without the need for in-person attendance. Throughout the course, learners will explore administrative skills, customer service excellence, and the essential organisational techniques that ensure a smooth-running practice. With accreditation from CPD, this course offers valuable insights into the duties of a medical receptionist, preparing learners for a variety of roles within the healthcare industry. Whether you're aiming to enter the field or elevate your existing knowledge, this course is a practical choice for career advancement. It ensures that you acquire the right knowledge to handle both day-to-day tasks and the more specific challenges encountered in a busy healthcare setting. Course Curriculum: Module 1: Introduction to Healthcare and Receptionists Module 2: Organise Schedules Module 3: Maintaining Medical Records Module 4: Effective Filing Systems in Medical Offices Module 5: Confidentiality in a Medical Environment Module 6: Time Management Module 7: Medical Jargon and Terminology Module 8: Maintaining Workplace Safety Module 9: Information Technology in Health Care Module 10: Legal aspects and Ethics Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Medical Receptionist - CPD Accredited course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Medical Receptionist - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Medical Receptionist - CPD Accredited training.
The Commercial Manager Training Course offers a detailed exploration of the essential principles and practices that underpin effective commercial management. Designed to provide a solid foundation, this course covers critical areas such as managing commercial relationships, partnerships, budget and cash flow oversight, and negotiation techniques. Each module is crafted to enhance understanding of how to navigate the complexities of commercial projects, from risk management to customer lifecycle strategies, ensuring participants gain a well-rounded perspective on managing commercial operations successfully. This course also delves into the roles of shareholders, loans and debt management, and the key legislations influencing commercial activities. With a focus on strategic thinking and decision-making, the training equips learners with the knowledge to foster productive business relationships and optimise financial performance. Ideal for professionals aiming to deepen their commercial acumen, this course provides valuable insights through a structured and engaging curriculum, all delivered in an accessible online format. Whether you are looking to refine your skills or broaden your understanding, this course is tailored to support your professional growth in the commercial sector. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Commercial Management Module 02: Commercial Relationship Part-1 Module 03: Commercial Relationship Part-2 Module 04: Partnership and Agreements Module 05: Budget Management Module 06: Cash Flow Management Part- 1 Module 07: Cash Flow Management Part- 2 Module 08: Negotiation Module 09: Commercial Risk Management Module 10: Commercial Project Management Module 11: Customer Relationship Management (CRM) Part-1 Module 12: Customer Relationship Management (CRM) Part-2 Module 13: Managing Customer Lifecycle Module 14: Roles of Shareholders in Commercial Management Module 15: Loans and Debts Management Module 16: Commercial Legislations Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Commercial Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Commercial Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
Overview of Telesales Executive Training Learn the golden rules to maintain strong relationships with customers and close deals over the phone by taking this Telesales Executive Training. This Telesales Executive Training will teach you the telesales strategies to boost your sales. The course will introduce you to the skills and responsibilities expected of a telesales executive. Then, it will take you through the best practices for lead generation and sales presentation techniques to close more deals. From the easy-to-follow modules, you'll also learn how to make the perfect telesales pitch for your services and make a high volume of outbound calls to prospective customers. Finally, you'll explore the steps to handle demanding clients over the phone. Course Preview Learning Outcomes Learn how to make calls to potential clients to generate sales. Understand how to deliver effective sales presentations Learn the telemarketing techniques to achieve your sales target Be able to maintain up-to-date and accurate records of customer interactions Learn good telephone etiquette to make a positive impression on customers Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email Who Should Take this Telesales Executive Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Telesales Executive Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certification After completing and passing the Telesales Executive Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Pathâ The Telesales Executive Training provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Telemarketer Customer Service Advisor Telesales Agent Telesales Executive Telesales Representative Module 01: Introduction to Telesales Introduction to Telesales 00:13:00 Module 02: Prospecting and Lead Generation Prospecting and Lead Generation 00:15:00 Module 03: Sales Techniques and Strategies Sales Techniques and Strategies 00:18:00 Module 04: Call Preparation Call Preparation 00:08:00 Module 05: Call Response Call Response 00:11:00 Module 06: Staging the Call Staging the Call 00:11:00 Module 07: Dealing with Difficult Situations Dealing with Difficult Situations 00:11:00 Module 08: Closing the Call Closing the Call 00:09:00 Module 09: Telephone Etiquette Telephone Etiquette 00:23:00 Module 10: Sales Metrics and Performance Managemen Sales Metrics and Performance Managemen 00:14:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00