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***First Aid *** Knowing the fundamentals of first aid is a valuable skill to have, whether you work in an office or at home. It could be a case of saving someone's life, so it's never too late to start training. This Course is designed to teach you the fundamentals and advanced aspects of first aid. Our First Aid Course is suitable for everyone and includes easy-to-follow modules, and theoretical advice for low-risk work settings such as offices, restaurants, and shops. With this Course, you will get 4 courses! We have sincerely combined these 4 courses with a comprehensive curriculum made by industry experts to make this Course extremely valuable for you. After successfully completing this Course, you will receive 4 certificates as proof of your new skills and confidence to apply the appropriate safety measures. At Training Tale, we provide more than just courses, we also provide a rich learning experience. When you purchase a course from Training Tale, you get unlimited access to the course with tutor support. Our expert instructors are always available to answer any questions you may have and make your learning experience enjoyable and memorable. This course 4-in-1 Exclusive Bundle course is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Learning Outcomes After completing this First Aid course, learner will be able to: Take effective control of an emergency situation in the workplace or home. Treat minor woundsand prepare major ones for professional treatment. Assess the severity of a casualty's condition and react accordingly. Know how to react to difficult situations involving conditions like seizures and head injuries Perform life-preserving procedures such as applying for a recovery position or giving CPR and much more. Why Choose Complete First Aid Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free 4 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***First Aid*** Course 01: Workplace First Aid Training Curriculum: Module 1: Introduction Module 2: Managing Incident at Workplaces Module 3: Treating Secondary Injuries Module 4: Resuscitation (CPR) Module 5: Secondary Illness and Conditions Module 6: Additional Secondary Illness and Conditions Module 7: COVID 19 Awareness Course 02: Sports First Aid Curriculum: Module 01: An Overview of Sports First Aid Module 02: Preliminary Analysis Module 03: Importance of Life-Saving Priorities Module 04: First Aid for Frequent Injuries Module 05: First Aid for Severe Injuries Module 06: Injuries Caused by the Environment Module 07: Understanding Medical Emergencies Module 08: Points to Remember Course 03: Paediatric First Aid Curriculum: Module 01: Paediatric First Aid: An Overview Module 02: Principles & Role of a First Aider Module 03: First Aid Basics Module 04: Assessing the Situation and Provide Assistance Module 05: Conducting CPR Module 06: Tackling Common Illnesses, Injuries and Incidents Module 07: Combat Severe Medical Situations through First Aid Module 08: How to Face the Crisis? Course 04: Martial Art First Aid Curriculum: Module 01: An Overview of Martial Airs First Aid Module 02: Primary Assessment Module 03: CPR & Recovery Position Module 04: Dealing with Frequent Injuries Module 05: Dealing with Serious Injuries Module 06: Dealing with Medical Emergencies Module 07: The Way of Preventing Injuries Module 08: Things to Remember Assessment Method After completing each module of the First Aid, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Course is ideal for anyone wishing to start First Aid training. This includes: Office Workers Self-Employed workers Casual Workers Workers in warehouses or factories Personal trainer Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Complete First Aid Bundle Knowing the fundamentals of first aid is a valuable skill to have, whether you work in an office or at home. It could be a case of saving someone's life, so it's never too late to start training. This Complete First Aid Bundle Course is designed to teach you the fundamentals and advanced aspects of first aid. Our Bundle Course is suitable for everyone and includes easy-to-follow modules, and theoretical advice for low-risk work settings such as offices, restaurants, and shops. With this Bundle Course, you will get 4 courses! We have sincerely combined these 4 courses with a comprehensive curriculum made by industry experts to make this Bundle Course extremely valuable for you. After successfully completing this Bundle Course, you will receive 4 certificates as proof of your new skills and confidence to apply the appropriate safety measures. At Training Tale, we provide more than just courses, we also provide a rich learning experience. When you purchase a course from Training Tale, you get unlimited access to the course with tutor support. Our expert instructors are always available to answer any questions you may have and make your learning experience enjoyable and memorable. This Bundle course 4-in-1 Exclusive Bundle course is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Learning Outcomes After completing this Complete First Aid Bundle course, learner will be able to: Take effective control of an emergency situation in the workplace or home. Treat minor woundsand prepare major ones for professional treatment. Assess the severity of a casualty's condition and react accordingly. Know how to react to difficult situations involving conditions like seizures and head injuries Perform life-preserving procedures such as applying for a recovery position or giving CPR and much more. Why Choose Complete First Aid Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Bundle Course Free 4 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Complete First Aid Bundle*** Course 01: Workplace First Aid Training Curriculum: Module 1: Introduction Module 2: Managing Incident at Workplaces Module 3: Treating Secondary Injuries Module 4: Resuscitation (CPR) Module 5: Secondary Illness and Conditions Module 6: Additional Secondary Illness and Conditions Module 7: COVID 19 Awareness Course 02: Sports First Aid Curriculum: Module 01: An Overview of Sports First Aid Module 02: Preliminary Analysis Module 03: Importance of Life-Saving Priorities Module 04: First Aid for Frequent Injuries Module 05: First Aid for Severe Injuries Module 06: Injuries Caused by the Environment Module 07: Understanding Medical Emergencies Module 08: Points to Remember Course 03: Paediatric First Aid Curriculum: Module 01: Paediatric First Aid: An Overview Module 02: Principles & Role of a First Aider Module 03: First Aid Basics Module 04: Assessing the Situation and Provide Assistance Module 05: Conducting CPR Module 06: Tackling Common Illnesses, Injuries and Incidents Module 07: Combat Severe Medical Situations through First Aid Module 08: How to Face the Crisis? Course 04: Martial Art First Aid Curriculum: Module 01: An Overview of Martial Airs First Aid Module 02: Primary Assessment Module 03: CPR & Recovery Position Module 04: Dealing with Frequent Injuries Module 05: Dealing with Serious Injuries Module 06: Dealing with Medical Emergencies Module 07: The Way of Preventing Injuries Module 08: Things to Remember Assessment Method After completing each module of this Bundle course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Complete First Aid Bundle course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Complete First Aid Bundle This Bundle Course is ideal for anyone wishing to start First Aid training. This includes: Office Workers Self-Employed workers Casual Workers Workers in warehouses or factories Personal trainer Requirements Complete First Aid Bundle There are no specific requirements for this Bundle course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Bundle course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Complete First Aid *** Knowing the fundamentals of first aid is a valuable skill to have, whether you work in an office or at home. It could be a case of saving someone's life, so it's never too late to start training. This Course is designed to teach you the fundamentals and advanced aspects of first aid. Our Complete First Aid Course is suitable for everyone and includes easy-to-follow modules, and theoretical advice for low-risk work settings such as offices, restaurants, and shops. With this Complete First Aid Course, you will get 4 courses! We have sincerely combined these 4 courses with a comprehensive curriculum made by industry experts to make this Course extremely valuable for you. After successfully completing this Course, you will receive 4 certificates as proof of your new skills and confidence to apply the appropriate safety measures. At Training Tale, we provide more than just courses, we also provide a rich learning experience. When you purchase a course from Training Tale, you get unlimited access to the course with tutor support. Our expert instructors are always available to answer any questions you may have and make your learning experience enjoyable and memorable. This course 4-in-1 Exclusive Bundle course is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Learning Outcomes After completing this Complete First Aid course, learner will be able to: Take effective control of an emergency situation in the workplace or home. Treat minor woundsand prepare major ones for professional treatment. Assess the severity of a casualty's condition and react accordingly. Know how to react to difficult situations involving conditions like seizures and head injuries Perform life-preserving procedures such as applying for a recovery position or giving CPR and much more. Why Choose Complete First Aid Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free 4 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Complete First Aid*** Course 01: Workplace First Aid Training Curriculum: Module 1: Introduction Module 2: Managing Incident at Workplaces Module 3: Treating Secondary Injuries Module 4: Resuscitation (CPR) Module 5: Secondary Illness and Conditions Module 6: Additional Secondary Illness and Conditions Module 7: COVID 19 Awareness Course 02: Sports First Aid Curriculum: Module 01: An Overview of Sports First Aid Module 02: Preliminary Analysis Module 03: Importance of Life-Saving Priorities Module 04: First Aid for Frequent Injuries Module 05: First Aid for Severe Injuries Module 06: Injuries Caused by the Environment Module 07: Understanding Medical Emergencies Module 08: Points to Remember Course 03: Paediatric First Aid Curriculum: Module 01: Paediatric First Aid: An Overview Module 02: Principles & Role of a First Aider Module 03: First Aid Basics Module 04: Assessing the Situation and Provide Assistance Module 05: Conducting CPR Module 06: Tackling Common Illnesses, Injuries and Incidents Module 07: Combat Severe Medical Situations through First Aid Module 08: How to Face the Crisis? Course 04: Martial Art First Aid Curriculum: Module 01: An Overview of Martial Airs First Aid Module 02: Primary Assessment Module 03: CPR & Recovery Position Module 04: Dealing with Frequent Injuries Module 05: Dealing with Serious Injuries Module 06: Dealing with Medical Emergencies Module 07: The Way of Preventing Injuries Module 08: Things to Remember Assessment Method After completing each module of the Complete First Aid, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Complete First Aid This Course is ideal for anyone wishing to start First Aid training. This includes: Office Workers Self-Employed workers Casual Workers Workers in warehouses or factories Personal trainer Requirements Complete First Aid There are no specific requirements for this course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

***Complete First Aid Course *** Knowing the fundamentals of first aid is a valuable skill to have, whether you work in an office or at home. It could be a case of saving someone's life, so it's never too late to start training. This Course is designed to teach you the fundamentals and advanced aspects of first aid. Our Complete First Aid Course is suitable for everyone and includes easy-to-follow modules, and theoretical advice for low-risk work settings such as offices, restaurants, and shops. With this Course, you will get 4 courses! We have sincerely combined these 4 courses with a comprehensive curriculum made by industry experts to make this Course extremely valuable for you. After successfully completing this Course, you will receive 4 certificates as proof of your new skills and confidence to apply the appropriate safety measures. At Training Tale, we provide more than just courses, we also provide a rich learning experience. When you purchase a course from Training Tale, you get unlimited access to the course with tutor support. Our expert instructors are always available to answer any questions you may have and make your learning experience enjoyable and memorable. This Course 4-in-1 Exclusive Bundle course is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Learning Outcomes After completing this Complete First Aid Course, learner will be able to: Take effective control of an emergency situation in the workplace or home. Treat minor woundsand prepare major ones for professional treatment. Assess the severity of a casualty's condition and react accordingly. Know how to react to difficult situations involving conditions like seizures and head injuries Perform life-preserving procedures such as applying for a recovery position or giving CPR and much more. Why Choose Complete First Aid Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Course. ***Others Benefits of this Course Free 4 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Complete First Aid Course*** Course 01: Workplace First Aid Training Curriculum: Module 1: Introduction Module 2: Managing Incident at Workplaces Module 3: Treating Secondary Injuries Module 4: Resuscitation (CPR) Module 5: Secondary Illness and Conditions Module 6: Additional Secondary Illness and Conditions Module 7: COVID 19 Awareness Course 02: Sports First Aid Curriculum: Module 01: An Overview of Sports First Aid Module 02: Preliminary Analysis Module 03: Importance of Life-Saving Priorities Module 04: First Aid for Frequent Injuries Module 05: First Aid for Severe Injuries Module 06: Injuries Caused by the Environment Module 07: Understanding Medical Emergencies Module 08: Points to Remember Course 03: Paediatric First Aid Curriculum: Module 01: Paediatric First Aid: An Overview Module 02: Principles & Role of a First Aider Module 03: First Aid Basics Module 04: Assessing the Situation and Provide Assistance Module 05: Conducting CPR Module 06: Tackling Common Illnesses, Injuries and Incidents Module 07: Combat Severe Medical Situations through First Aid Module 08: How to Face the Crisis? Course 04: Martial Art First Aid Curriculum: Module 01: An Overview of Martial Airs First Aid Module 02: Primary Assessment Module 03: CPR & Recovery Position Module 04: Dealing with Frequent Injuries Module 05: Dealing with Serious Injuries Module 06: Dealing with Medical Emergencies Module 07: The Way of Preventing Injuries Module 08: Things to Remember Assessment Method After completing each module of this Course you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Course is ideal for anyone wishing to start First Aid training. This includes: Office Workers Self-Employed workers Casual Workers Workers in warehouses or factories Personal trainer Requirements There are no specific requirements for this Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Complete First Aid ( Workplace, Sports, Paediatric, Martial ) Knowing the fundamentals of first aid is a valuable skill to have, whether you work in an office or at home. It could be a case of saving someone's life, so it's never too late to start training. This Course is designed to teach you the fundamentals and advanced aspects of first aid. Our Complete First Aid ( Workplace, Sports, Paediatric, Martial ) Course is suitable for everyone and includes easy-to-follow modules, and theoretical advice for low-risk work settings such as offices, restaurants, and shops. With this Complete First Aid ( Workplace, Sports, Paediatric, Martial ) Course, you will get 4 courses! We have sincerely combined these 4 courses with a comprehensive curriculum made by industry experts to make this Course extremely valuable for you. After successfully completing this Course, you will receive 4 certificates as proof of your new skills and confidence to apply the appropriate safety measures. At Training Tale, we provide more than just courses, we also provide a rich learning experience. When you purchase a course from Training Tale, you get unlimited access to the course with tutor support. Our expert instructors are always available to answer any questions you may have and make your learning experience enjoyable and memorable. This course 4-in-1 Exclusive Bundle course is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Learning Outcomes After completing this course, learner will be able to: Take effective control of an emergency situation in the workplace or home. Treat minor woundsand prepare major ones for professional treatment. Assess the severity of a casualty's condition and react accordingly. Know how to react to difficult situations involving conditions like seizures and head injuries Perform life-preserving procedures such as applying for a recovery position or giving CPR and much more. Why Choose Complete First Aid ( Workplace, Sports, Paediatric, Martial ) Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free 4 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Complete First Aid ( Workplace, Sports, Paediatric, Martial )*** Course 01: Workplace First Aid Training Curriculum: Module 1: Introduction Module 2: Managing Incident at Workplaces Module 3: Treating Secondary Injuries Module 4: Resuscitation (CPR) Module 5: Secondary Illness and Conditions Module 6: Additional Secondary Illness and Conditions Module 7: COVID 19 Awareness Course 02: Sports First Aid Curriculum: Module 01: An Overview of Sports First Aid Module 02: Preliminary Analysis Module 03: Importance of Life-Saving Priorities Module 04: First Aid for Frequent Injuries Module 05: First Aid for Severe Injuries Module 06: Injuries Caused by the Environment Module 07: Understanding Medical Emergencies Module 08: Points to Remember Course 03: Paediatric First Aid Curriculum: Module 01: Paediatric First Aid: An Overview Module 02: Principles & Role of a First Aider Module 03: First Aid Basics Module 04: Assessing the Situation and Provide Assistance Module 05: Conducting CPR Module 06: Tackling Common Illnesses, Injuries and Incidents Module 07: Combat Severe Medical Situations through First Aid Module 08: How to Face the Crisis? Course 04: Martial Art First Aid Curriculum: Module 01: An Overview of Martial Airs First Aid Module 02: Primary Assessment Module 03: CPR & Recovery Position Module 04: Dealing with Frequent Injuries Module 05: Dealing with Serious Injuries Module 06: Dealing with Medical Emergencies Module 07: The Way of Preventing Injuries Module 08: Things to Remember Assessment Method After completing each module of the course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Complete First Aid ( Workplace, Sports, Paediatric, Martial ) This Course is ideal for anyone wishing to start First Aid training. This includes: Office Workers Self-Employed workers Casual Workers Workers in warehouses or factories Personal trainer Requirements Complete First Aid ( Workplace, Sports, Paediatric, Martial ) Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

This course is a standalone course for anyone interested in understanding how work to more effectively with others as a leader. It compliments other courses that explore emotional intelligence in more depth. You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Emotional intelligence is the capacity to consolidate thinking with emotions to create great quality connections and to settle on real great choices. Changing the way that you work with your feelings is difficult. This course will give you a few insights BUT build up your emotional intelligence will take you time and lots of effort, and still, at the end of the day you are not going to get it all right all the time!! This course takes a gander at what emotional intelligence is and what it is most certainly not. It takes a gander at a few models of emotional intelligence; what they mean and how they can be implemented to work. The course covers the pros and cons of emotional intelligence, ways it can be enhanced and some do's and don'ts of working with enthusiastic insight. Course Highlights Emotional Intelligence Fundamentals is an award-winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Emotional Intelligence Fundamentals into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 25 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity of our dedicated website. Why You Should Choose Emotional Intelligence Fundamentals Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Emotional Intelligence Fundamentals is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Emotional Intelligence Fundamentals is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Emotional Intelligence Basics Definition Of Emotional Intelligence 00:30:00 The Emotional Mind 00:30:00 The Methods Of Increase Your Emotional Intelligence (EI) & IQ 00:15:00 How To Increase Self-Awareness 00:30:00 10 Exercises to Strengthen Your Team's EI 00:30:00 Conclusion 00:15:00 Emotional Intelligence History of Emotional Intelligence 00:15:00 Emotional Intelligence Defined 00:15:00 EI Blueprint 00:15:00 Optimism 00:30:00 Validating Emotions in Others 00:15:00 Understanding Emotions 00:30:00 Setting Your Personal Vision 00:15:00 Mock Exam Mock Exam- Emotional Intelligence Fundamentals 00:20:00 Final Exam Final Exam- Emotional Intelligence Fundamentals 00:20:00

Do you want to improve your oratory skill? Do you work in the Public affair or do you want to be a politician? Are you trying to develop good command over your communication skill? Then this course is the perfect solution for you. The course provides a powerful insight into the way communication works. Do you have the ability to read people? Do you understand what motivates other people? Do you handle difficult people and hard situations with grace, serenity and tranquility? A good communicator does these works. They can quickly assess people and guess what their problems are? The course will help you to upgrade your intellectual abilities so that you can get individuals to react with the right communication. The course will guide you to gain excellent communications skills to express your thoughts nicely. Course Highlights Mastering Communication Techniques is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mastering Communication Techniques into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 45 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Mastering Communication Techniques Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Mastering Communication Techniques is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Mastering Communication Techniques is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Communication Techniques What Is Communication FREE 00:30:00 Understand Yourself And Your Message FREE 00:30:00 Ways To Understand Face Reading 00:30:00 Pay Attention To Body Language 00:15:00 Learn To Use Terms That Spark Interest 00:30:00 Give Your Message Within Very Short Time 00:30:00 Communicating Effectively Module One - Getting Started FREE 00:30:00 Module Two - Communicating with Body Language FREE 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Final Exam