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The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Innovation Project Management: Virtual In-House Training Companies need growth for survival. Companies cannot grow simply through cost reduction and reengineering efforts. This program describes the relationship that needs to be established between innovation, business strategy, and project management to turn a creative idea into a reality. We will explore the importance of identifying the components of an innovative culture, existing differences, challenges, and the new set of skills needed in innovation project management. Companies need growth for survival. Companies cannot grow simply through cost reduction and reengineering efforts. Innovation is needed and someone must manage these innovation projects. Over the past two decades, there has been a great deal of literature published on innovation and innovation management. Converting a creative idea into reality requires projects and some form of project management. Unfortunately, innovation projects, which are viewed as strategic projects, may not be able to be managed using the traditional project management philosophy we teach in our project management courses. There are different skill sets needed, different tools, and different life-cycle phases. Innovation varies from industry to industry and even companies within the same industry cannot come to an agreement on how innovation project management should work. This program describes the relationship that needs to be established between innovation, business strategy, and project management to turn a creative idea into a reality. We will explore the importance of identifying the components of an innovative culture, existing differences, challenges, and the new set of skills needed in innovation project management. What you Will Learn Explain the links needed to bridge innovation, project management, and business strategy Describe the different types of innovation and the form of project management each require Identify the differences between traditional and innovation project management, especially regarding governance, human resources management challenges, components of an innovative culture and competencies needed by innovation project managers Establish business value and the importance of new metrics for measuring and reporting business value Relate innovation to business models and the skills needed to contribute in the business model development Recognize the roadblocks affecting innovation project management and their cause to determine what actions can be taken Determine the success and failure criteria of an innovation project Foundation Concepts Understanding innovation Role of innovation in a company Differences between traditional (operational) and strategic projects Innovation management Differences between innovation and R&D Differing views of innovation Why innovation often struggles Linking Innovation Project Management to Business Strategy The business side of innovation project management The need for innovation targeting Getting close to the customers and their needs The need for line-of-sight to the strategic objectives The innovation enterprise environmental factors Tools for linking Internal Versus External (Co-creation) Innovation Open versus closed innovation Open innovation versus crowdsourcing Benefits of internal innovation Benefits of co-creation (external) innovation Selecting co-creation partners The focus of co-creation The issues with intellectual property Understanding co-creation values Understanding the importance of value-in-use Classification of Innovations and Innovation Projects Types of projects Types of innovations Competency-enhancing versus competency-destroying innovations Types of innovation novelty Public Sector of Innovation Comparing public and private sector project management Types of public service innovations Reasons for some public sector innovation failures An Introduction to Innovation Project Management Why traditional project management may not work The need for a knowledge management system Differences between traditional and innovation project management Issues with the 'one-size-fits-all' methodology Using end-to-end innovation project management Technology readiness levels (TRLs) Integrating Kanban principles into innovation project management Innovation and the Human Resources Management Challenge Obtaining resources Need for a talent pipeline Need for effective resource management practices Prioritizing resource utilization Using organizational slack Corporate Innovation Governance Types of innovation governance Business Impact Analysis (BIA) Innovation Project Portfolio Management Office (IPPMO) Using nondisclosure agreements, secrecy agreements, confidentiality agreements, and patents Adverse effects of governance decisions Innovation Cultures Characteristics of a culture for innovation Types of cultures Selecting the right people Linking innovation to rewards Impact of the organizational reward system Innovation Competencies Types of innovation leadership The need for active listening Design thinking Dealing with ambiguity, uncertainty, risks, crises, and human factors Value-Based Innovation Project Management Metrics Importance of innovation project management metrics Understanding value-driven project management Differences between benefits and value - and when to measure Traditional versus the investment life cycle Benefits harvesting Benefits and value sustainment Resistance to change Tangible and intangible innovation project management metrics Business Model Innovation Business model characteristics Impact of disruptive innovation Innovation Roadblocks Roadblocks and challenges facing project managers Ways to overcome the roadblocks Defining Innovation Success and Failure Categories for innovation success and failure Need for suitability and exit criteria Reasons for innovation project failure Predictions on the Future of Innovation Project Management The Six Pillars of changing times Some uses for the new value and benefits metrics

Do you dream of crafting worlds where pixels dance and stories unfold? Did you know the UK games industry alone generated over £7 billion in 2023? Now's your chance to join the ranks of creative minds shaping the future of gaming! This comprehensive Game Design & Game Development bundle equips you with the skills and knowledge to design and develop captivating games, whether you're a seasoned hobbyist or a curious newcomer. With this Game Design & Game Development Diploma - CPD Certified course you will get 10 CPD Accredited PDF Certificates and our exclusive student ID card absolutely free. Courses Are Included In This Game Design & Game Development Diploma - CPD Certified Bundle: Course 01: Game Design Masterclass Course 02: Game Development using Cocos2d-x v3 C++ Course 03: Cocos2d-x v3 JavaScript: Game Development Course 04: Flappy Bird Clone: SFML C++ Game Course 05: Developing Game in Unity 3D Course 06: JavaScript Project - Game Development with JS Course 07: Tic-Tac-Toe Clone - The Complete Cocos2d-x C++ Game Course Course 08: Tic-Tac-Toe Clone - The Complete SFML C++ Game Course Course 09: Create a Game With Gamemaker Studio 2 Course 10: Diploma in User Experience UI/UX Design (Advanced) Course 11: Modern OpenGL 3D Game Course 12: Blender 3D - Create a Cartoon Character Course 13: Make Cinematics Using Unreal Engine 5 Course 14: Maya & Unity 3D: Modeling Lowpoly Tree for Mobile Games Course 15: Maya & Unity 3D: Modeling Environments for Mobile Games Course 16: Modeling Lowpoly Cartoon Fishing House in Maya Course 17: Monetize Your Mobile Game or App Course 18: Introduction To Twitch TV Video Game Live Streaming Course 19: Publish Game Assets to the Unity & Unreal Marketplace for Passive Income Course 20: The Media Crash Course Embarking on Game Design & Game Development Diploma - CPD Certified is more than just taking an online course; it's an investment in your future. By completing this Game Design & Game Development Diploma - CPD Certified bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Don't miss this chance to elevate your career and skillset. Enrol in Game Design & Game Development Diploma - CPD Certified today and take the first step towards achieving your goals and dreams. Why buy this Game Design & Game Development Diploma - CPD Certified? Free CPD Accredited Certificate upon completion of Game Design & Game Development Get a free student ID card with Game Design & Game Development bundle Lifetime access to the Game Design & Game Development bundle Get instant access to this Game Design & Game Development Diploma bundle Learn Game Design & Game Development Diploma from anywhere in the world 24/7 tutor support with the Game Design & Game Development Diploma course. Game Design & Game Development Diploma is an entirely online, interactive lesson with voice-over audio. Start your learning journey straightaway with our Game Design & Game Development Diploma - CPD Certified Training! Game Design & Game Development Diploma - CPD Certified premium bundle consists of 10 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Game Design & Game Development Diploma - CPD Certified is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Game Design & Game Development Diploma - CPD Certified course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Game Design & Game Development Diploma - CPD Certified exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Game Design & Game Development Diploma course is ideal for: Students seeking mastery in Game Design & Game Development Diploma Professionals seeking to enhance Game Design & Game Development skills Individuals looking for a Game Design & Game Development Diploma career. Anyone passionate about Game Design & Game Development Diploma Requirements This Game Design & Game Development Diploma doesn't require prior experience and is suitable for diverse learners. Career path This Game Design & Game Development Diploma bundle will allow you to kickstart or take your career in the related sector to the next stage. Game Designer. Game Developer. 3D Artist. Programmer. Indie Game Developer. QA Tester. Certificates CPD Accredited Digital certificate Digital certificate - Included

48-Hour Knowledge Knockdown! Prices are reduced like never before! Did you know? In the UK, over 200,000 people die each year without leaving a will, resulting in intestacy and potential legal complications for their families. Navigating the complexities of Wills and Probate Laws can be a daunting task, especially for those without legal expertise. This Wills and Probate Laws bundle will equip you with the essential understanding of estate planning, trusts, intestacy, probate procedures, and power of attorney, empowering you to make informed decisions about your own estate and assist others in doing the same. Join us now to unlock a future where every well-drafted will is a testament to your expertise. Your journey starts with a click. This Wills and Probate Laws Bundle Package includes: Main Course: Certificate in Understanding Wills and Probate Laws at QLS Level 3 10 Premium Additional CPD QS Accredited Courses - Course 01: Property law Course 02: Family Law Course 03: Contract Law Course 04: Social Housing Management Course 05: Property Management Training Course 06: Paralegal Course 07: Tax Accounting Course Course 08: International Law Course 09: Human Rights Course 10: Property Marketing Skill After taking these Wills and Probate Laws bundle courses, you will be able to learn: Have a comprehensive understanding of the laws surrounding wills and probate, property law, family law, contract law, social housing management, property management training, paralegal, tax accounting, international law, human rights, and property marketing skills. Be able to navigate the legal system and apply your knowledge to real-life situations. Develop critical thinking, research, and analytical skills. Learn how to communicate effectively with clients, colleagues, and stakeholders. Understand the importance of ethical and professional behaviour in the legal profession. Be able to identify legal issues and provide solutions. Gain confidence in your abilities as a legal professional. Why Choose Our Wills and Probate Laws Bundle? You will receive a completely free certificate from the Quality Licencing Scheme Get a free student ID card with Wills and Probate Laws Training Get instant access to this Wills and Probate Laws course. Learn Wills and Probate Laws from anywhere in the world The Wills and Probate Laws is affordable and simple to understand The Wills and Probate Laws is an entirely online, interactive lesson with voiceover audio Lifetime access to the Wills and Probate Laws course materials The Wills and Probate Laws comes with 24/7 tutor support Take the first step towards a promising career in law by enrolling in this Wills and Probate Laws Bundle today. Take a step toward a brighter future! with our QLS Endorsed Wills and Probate Laws Bundle. ***Curriculum breakdown of Wills and Probate Laws*** Module 01: An Introduction to Estate and Wills Module 02: Making a Will Module 03: Trusts and Dispositions Module 04: Intestacy Module 05: Probate Module 06: Correcting Errors in a Will Module 07: Revocation of Wills Module 08: Power of Attorney In this Wills and Probate Laws bundle, you will learn about the laws of wills and probate, property law, family law, contract law, social housing management, property management training, paralegal, tax accounting, international law, human rights, and property marketing skills. All courses are designed to provide you with an in-depth understanding of the topics. By enrolling in this Wills and Probate Laws bundle, you will learn how to navigate the complex legal system and develop the skills needed to succeed in the legal industry. The demand for legal professionals is high, and this course will give you a competitive edge. How is the Wills and Probate Laws Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. After passing the Understanding Wills and Probate Laws at QLS Level 3 exam, you will be able to request a certificate endorsed by the Quality Licence Scheme absolutely FREE of cost. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Wills and Probate Laws Bundle is ideal for: Legal professionals seeking specialization. Executors and estate planners. Law students focusing on inheritance law. Financial advisors dealing with estates. Paralegals aspiring to deepen expertise. Individuals entering probate-related careers. Requirements You will not need any prior background or expertise in this Wills and Probate Laws bundle. Career path This Wills and Probate Laws bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Probate Lawyer Estate Planner Trusts and Estates Attorney Inheritance Consultant Paralegal Will Writer Certificates Certificate in Understanding Wills and Probate Laws at QLS Level 3 Hard copy certificate - Included CPD QS Accredited PDF Certificate Digital certificate - Included CPD QS Accredited Hard copy Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

Start your teaching career now. Self study, virtual and classroom courses. Are you ready to embark on an exciting journey into the world of teaching and training? Whether you aspire to teach in the Further Education & Skills Sector or deliver training in the workplace, our Level 3 Award in Education and Training (formerly known as PTLLS) is your gateway to success.

Project Management Metrics, Key Performance Indicators, and Dashboards: On-Demand The ultimate purpose of metrics and dashboards is not to provide more information, but to provide the right information to the right person at the right time using the correct media and in a cost effective manner. This is certainly a challenge. As computer technology has grown, so has the ease by which information can be generated and presented to management and stakeholders. Today, everyone seems concerned about information overload. Unfortunately, the real issue is non-information overload. In other words, there are too many useless reports which cannot easily be read and which provide readers with too much information, much of which may have no relevance. We are now struggling to find better ways of communicating. Our focus today is on the unique needs of the receiver of the information. The need to make faster and better decisions mandates better information. Humans have a variety of ways by which they can absorb information. We must address all of these ways in the selection of the metrics and the design of the dashboards. The three most important words in a stakeholder's vocabulary are, 'Making informed decisions.' This is usually the intent of effective stakeholder relations management. Unfortunately, this cannot be accomplished without an effective information system based upon meaningful and informative metrics and key performance indicators (KPIs). For decades we believed that the only information that needed to be passed on to the client and the stakeholders were information related to time and cost. Today, we realize that true project status cannot be determined from time and cost alone. Each project may require its own unique metrics and key performance indicators. The future of project management may very well be metric-driven project management. Information design has finally come of age. Effective communications is the essence of information design. Today, we have many small companies that are specialists in information design. Larger companies may maintain their own specialist team and call these people graphic designers, information architects or interaction designers. These people maintain expertise in the visual display of both quantitative and qualitative information necessary for informed decision-making. Traditional communications and information flow has always been based upon tables, charts and indexes that were hopefully organized properly by the designer. Today, information or data graphics combines points, lines, charts, symbols, images, words, numbers, shades and a symphony of colors to convey the right message easily. What we know with certainty is that dashboards and metrics are never an end in themselves. They go through continuous improvement and are constantly updated. In a project management environment, each receiver of information can have different requirements and may request different information during the life cycle of the project. What You Will Learn Gain a better understanding of why metrics management has grown Develop a deeper understanding that there are different types of metrics and KPIs, and that not all metrics should be reported to the client or stakeholders Understand how effective metrics, when combined with dashboards, can facilitate the decision-making process Understand the complexities with dashboard design Be able to identify how many metrics are necessary and how too many metrics can create communication Understand the need for value-based metrics Understand the critical issues with the implementation of a metrics management program Understanding Value-Based Metrics Targets and Measurements Graphical Displays of Metrics and KPIs Understanding Key Performance Indicators (KPIs) Understanding Metrics The Driving Forces for Better Metrics Changing Times: The Growth of PM 2.0 Understanding Dashboards Metric Management Systems Metric Management Systems Benefits of a Metric Management Program

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**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** Business moves fast, and those who understand how to manage it wisely often lead the way. The Level 7 Diploma in Business Administration – QLS Endorsed Course is crafted for individuals who wish to sharpen their decision-making abilities, strategic thinking, and leadership approaches in today's demanding corporate environment. Through a carefully structured online programme, you will gain the theoretical expertise needed to navigate complex business challenges with confidence and skill. This diploma focuses on developing a strong foundation in key areas such as organisational management, strategic planning, resource allocation, and communication techniques. Designed to fit around your schedule, the course allows you to build high-level knowledge without stepping into a lecture hall. Whether you are aiming to progress in your current role or broaden your administrative acumen, the Level 7 Diploma in Business Administration offers a solid stepping stone towards professional growth, all from the comfort of your own space. Business Administration - QLS Endorsed Bundle Includes the following Courses Course 01: Advanced Diploma in Business Administration at QLS Level 7 Course 02: Diploma in Business Law at QLS Level 5 Course 03: Diploma in Business Analyst Training at QLS Level 5 Course 04: Diploma in Financial Reporting at QLS Level 4 Course 05: Certificate in GDPR Training at QLS Level 3 Course 06: Diploma in Business and Management at QLS Level 5 Course 07: Diploma in Economics at QLS Level 5 Course 08: Diploma in Corporate Governance at QLS Level 5 Course 09: Award in Business Finance at QLS Level 2 Course 10: Certificate in Office Admin and Organisation Skills at QLS Level 3 Learning Outcomes Analyse complex business scenarios for strategic decision-making. Demonstrate proficiency in business law applications. Execute effective financial reporting strategies. Implement GDPR compliance measures in business operations. Apply advanced business and management principles. Evaluate economic trends and their impact on organisations. Implement corporate governance practices for ethical business conduct. Demonstrate foundational knowledge in business finance. Efficiently manage office administration and organisational tasks. Cultivate critical thinking for effective problem-solving. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases In the dynamic landscape of commerce, every decision matters. Picture yourself not just making decisions but sculpting the future of your organisation with precision. Our comprehensive bundle is not just a set of courses; it's a roadmap to mastering the intricate dance of strategy, leadership, and administration. Seamlessly progress from foundational principles to advanced strategic insights, mastering business administration at various QLS levels. Seize this opportunity to equip yourself with the skills that set the trailblazers apart. Your journey towards business excellence begins here - where theory meets practice and success is not just a goal; it's a destination. Learn the key aspects of business, from honing legal acumen in business law to becoming a proficient business analyst. Dive into financial reporting, grasp GDPR essentials, and refine your skills in business and management. Elevate your understanding of economics and corporate governance while gaining essential business finance insights. Enhance organisational proficiency with a focus on office administration. This bundle provides a holistic approach, empowering you with a well-rounded skill set for the dynamic world of business. Certificate Once you've successfully completed your course, you will immediately be sent a CPD Accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business professionals seeking comprehensive expertise. Individuals aiming for a versatile skill set in business administration. Professionals desiring legal insights in the business context. Those aspiring to excel in business analysis and reporting. Finance enthusiasts looking to specialise in financial reporting. Individuals keen on understanding GDPR implications in business. Management aspirants aiming for strategic leadership roles. Office administrators seeking to enhance organisational skills. Career path Business Analyst Corporate Governance Officer Financial Analyst Business Manager Legal Consultant Economic Analyst Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included

Let's start an exciting voyage through our online Italian course, covering levels A1, A2, and A2+. Attain fluency in Italian and earn a certification! Enrol today!

Property Investment, learn to get rich slowly, steadily, consistently, by knowing how to find, assess and manage a property investment. Key skills expert property investors use everyday, that make the difference between property headaches and financial freedom through Property Wealth Creation.