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Imagine transforming your city into a green oasis, where rooftops, balconies, and unused spaces become vibrant gardens, helping to tackle environmental challenges. In this course, you'll explore how urban gardening can be a key solution to creating more sustainable cities. With a focus on growing your own food in urban areas, we’ll delve into the methods, techniques, and tools needed to bring nature to the concrete jungle. Whether you have a tiny balcony or a larger space, the course will provide you with the insights to maximise your growing area and contribute to a greener environment. Urban gardening isn’t just about planting a few herbs in a pot; it's about rethinking how cities use space to support local food systems, improve air quality, and promote biodiversity. By understanding the fundamentals of soil health, crop rotation, and companion planting, you’ll gain knowledge to create thriving garden ecosystems right in your urban environment. The course covers everything you need to know, including sustainable gardening practices that conserve water, reduce waste, and increase food security. This isn't just gardening; it’s an investment in your city’s future. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Urban Gardening Module 02: Planning an Urban Garden Module 03: Essential Gardening Techniques for Urban Environments Module 04: Container Gardening in Urban Spaces Module 05: Vertical Gardening and Green Walls Module 06: Edible Urban Landscapes Module 07: Urban Gardening in Limited Light Conditions Module 08: Rainwater Harvesting and Sustainable Irrigation Module 09: Urban Gardening and Biodiversity Module 10: Community Engagement and Advocacy for Sustainable Cities Learning Outcomes: Introduction to Urban Gardening: Grasp urban gardening fundamentals for sustainable green initiatives. Planning an Urban Garden: Develop strategic skills to plan and optimise urban green spaces. Essential Gardening Techniques for Urban Environments: Master urban-specific gardening techniques for thriving plants in city settings. Container Gardening in Urban Spaces: Explore effective container gardening methods tailored for urban environments. Vertical Gardening and Green Walls: Acquire expertise in vertical gardening, transforming urban landscapes with green walls. Urban Gardening and Biodiversity: Enhance urban spaces by fostering biodiversity through strategic gardening practices. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on transforming urban spaces into sustainable green paradises. Garden enthusiasts aspiring to elevate their skills within an urban context. Urban planners aiming to integrate greenery seamlessly into city development. Environmentalists committed to promoting biodiversity in urban landscapes. Community advocates eager to lead sustainable urban gardening initiatives. Career path Urban Landscape Designer Sustainable Agriculture Consultant Urban Biodiversity Specialist Green Infrastructure Planner Community Garden Coordinator Environmental Advocacy Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Master the art of cake decoration with our Diploma in Cake Decorating. Learn essential baking techniques, icing methods, and advanced decoration skills. Enroll now and elevate your cake decorating talents to a professional level!

Overview of Communication Skills in Health and Social Care Good communication skills are very important in health and social care. Over 3 million people in the UK work in this field. They all need to talk well with patients and each other. This course teaches you how to do that. You'll learn why talking clearly matters in healthcare. We show you how to speak with patients in a good way. You'll also learn how to keep patient information private. We cover many parts of healthcare talking. You'll learn about the human body and medical tools. We teach you medical words and short forms. This helps you understand other healthcare workers. We also talk about the rules for talking in healthcare. This includes what you can and can't say to patients. This course can help you get a job in health and social care. The NHS needs people who can talk well. Care homes do too. After this course, you'll be better at talking to patients and co-workers. You'll know how to handle hard talks in healthcare. This makes you good at your job and helps patients feel better. Join us to learn these important skills. Become proficient in Communication Skills in Health & Social Care by grasping all the essential knowledge from our top-quality course step by step. Enrol now to ensure that your Communication Skills in Health & Social Care mastery is not limited to only conceptual frameworks! This Communication Skills in Health & Social Care will assist you in standing out from the crowd and being more efficient in your chosen area of expertise. Furthermore, if you require assistance with the Communication Skills in Health & Social Care, we will provide experts who will support and guide you. So, add this Communication Skills in Health & Social Care to your cart and boost your personal and career development. In this Communication Skills in Health & Social Care, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your Communication Skills in Health & Social Care career. Enrolling in the Communication Skills in Health & Social Care can assist you in getting into your desired career faster than you ever imagined. So, without further ado, start now! Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Communication Skills in Health and Social Care course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Communication Skills in Health and Social Care is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Communication Skills in Health and Social Care course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Communication Skills in Health and Social Care Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 1. Introduction to Health and Social Care Module 1: Introduction to Health and Social Care 00:19:00 Module 2: Communication and its Relevance Module 2: Communication and its Relevance 00:42:00 Module 3: Importance of Communication in Healthcare Module 3: Importance of Communication in Healthcare 00:33:00 Module 4: Professional Communication and Behaviour Module 4: Professional Communication and Behaviour 00:19:00 Module 5: Interviewing Techniques Module 5: Interviewing Techniques 00:32:00 Module 6: Adapting Communication to a Patient's Ability to Understand Module 6: Adapting Communication to a Patient's Ability to Understand 00:19:00 Module 7: Confidentiality in a Medical Environment Module 7: Confidentiality in a Medical Environment 00:17:00 Module 8: Human Body Vocabulary with Pictures Module 8: Human Body Vocabulary with Pictures 00:47:00 Module 9: Equipment, Instrument and Lab Tests Module 9: Equipment, Instruments and Lab Tests 00:19:00 Module 10: Legal aspects and Ethics Module 10: Legal aspects and Ethics 00:22:00 Module 11: Medical Jargon and Terminology Module 11: Medical Jargon and Terminology 00:28:00 Module 12: Acronyms and Abbreviation Module 12: Acronyms and Abbreviation 00:36:00 Assignment Assignment - Communication Skills in Health and Social Care 00:00:00

Overview of Data Science & Machine Learning with Python Join our Data Science & Machine Learning with Python course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Data Science & Machine Learning with Python course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Data Science & Machine Learning with Python course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Data Science & Machine Learning with Python Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Data Science & Machine Learning with Python. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Data Science & Machine Learning with Python course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Data Science & Machine Learning with Python is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Data Science & Machine Learning with Python course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Data Science & Machine Learning with Python Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Course Overview & Table of Contents Course Overview & Table of Contents 00:09:00 Introduction to Machine Learning - Part 1 - Concepts , Definitions and Types Introduction to Machine Learning - Part 1 - Concepts , Definitions and Types 00:05:00 Introduction to Machine Learning - Part 2 - Classifications and Applications Introduction to Machine Learning - Part 2 - Classifications and Applications 00:06:00 System and Environment preparation - Part 1 System and Environment preparation - Part 1 00:04:00 System and Environment preparation - Part 2 System and Environment preparation - Part 2 00:06:00 Learn Basics of python - Assignment Learn Basics of python - Assignment 1 00:10:00 Learn Basics of python - Assignment Learn Basics of python - Assignment 2 00:09:00 Learn Basics of python - Functions Learn Basics of python - Functions 00:04:00 Learn Basics of python - Data Structures Learn Basics of python - Data Structures 00:12:00 Learn Basics of NumPy - NumPy Array Learn Basics of NumPy - NumPy Array 00:06:00 Learn Basics of NumPy - NumPy Data Learn Basics of NumPy - NumPy Data 00:08:00 Learn Basics of NumPy - NumPy Arithmetic Learn Basics of NumPy - NumPy Arithmetic 00:04:00 Learn Basics of Matplotlib Learn Basics of Matplotlib 00:07:00 Learn Basics of Pandas - Part 1 Learn Basics of Pandas - Part 1 00:06:00 Learn Basics of Pandas - Part 2 Learn Basics of Pandas - Part 2 00:07:00 Understanding the CSV data file Understanding the CSV data file 00:09:00 Load and Read CSV data file using Python Standard Library Load and Read CSV data file using Python Standard Library 00:09:00 Load and Read CSV data file using NumPy Load and Read CSV data file using NumPy 00:04:00 Load and Read CSV data file using Pandas Load and Read CSV data file using Pandas 00:05:00 Dataset Summary - Peek, Dimensions and Data Types Dataset Summary - Peek, Dimensions and Data Types 00:09:00 Dataset Summary - Class Distribution and Data Summary Dataset Summary - Class Distribution and Data Summary 00:09:00 Dataset Summary - Explaining Correlation Dataset Summary - Explaining Correlation 00:11:00 Dataset Summary - Explaining Skewness - Gaussian and Normal Curve Dataset Summary - Explaining Skewness - Gaussian and Normal Curve 00:07:00 Dataset Visualization - Using Histograms Dataset Visualization - Using Histograms 00:07:00 Dataset Visualization - Using Density Plots Dataset Visualization - Using Density Plots 00:06:00 Dataset Visualization - Box and Whisker Plots Dataset Visualization - Box and Whisker Plots 00:05:00 Multivariate Dataset Visualization - Correlation Plots Multivariate Dataset Visualization - Correlation Plots 00:08:00 Multivariate Dataset Visualization - Scatter Plots Multivariate Dataset Visualization - Scatter Plots 00:05:00 Data Preparation (Pre-Processing) - Introduction Data Preparation (Pre-Processing) - Introduction 00:09:00 Data Preparation - Re-scaling Data - Part 1 Data Preparation - Re-scaling Data - Part 1 00:09:00 Data Preparation - Re-scaling Data - Part 2 Data Preparation - Re-scaling Data - Part 2 00:09:00 Data Preparation - Standardizing Data - Part 1 Data Preparation - Standardizing Data - Part 1 00:07:00 Data Preparation - Standardizing Data - Part 2 Data Preparation - Standardizing Data - Part 2 00:04:00 Data Preparation - Normalizing Data Data Preparation - Normalizing Data 00:08:00 Data Preparation - Binarizing Data Data Preparation - Binarizing Data 00:06:00 Feature Selection - Introduction Feature Selection - Introduction 00:07:00 Feature Selection - Uni-variate Part 1 - Chi-Squared Test Feature Selection - Uni-variate Part 1 - Chi-Squared Test 00:09:00 Feature Selection - Uni-variate Part 2 - Chi-Squared Test Feature Selection - Uni-variate Part 2 - Chi-Squared Test 00:10:00 Feature Selection - Recursive Feature Elimination Feature Selection - Recursive Feature Elimination 00:11:00 Feature Selection - Principal Component Analysis (PCA) Feature Selection - Principal Component Analysis (PCA) 00:09:00 Feature Selection - Feature Importance Feature Selection - Feature Importance 00:06:00 Refresher Session - The Mechanism of Re-sampling, Training and Testing Refresher Session - The Mechanism of Re-sampling, Training and Testing 00:12:00 Algorithm Evaluation Techniques - Introduction Algorithm Evaluation Techniques - Introduction 00:07:00 Algorithm Evaluation Techniques - Train and Test Set Algorithm Evaluation Techniques - Train and Test Set 00:11:00 Algorithm Evaluation Techniques - K-Fold Cross Validation Algorithm Evaluation Techniques - K-Fold Cross Validation 00:09:00 Algorithm Evaluation Techniques - Leave One Out Cross Validation Algorithm Evaluation Techniques - Leave One Out Cross Validation 00:05:00 Algorithm Evaluation Techniques - Repeated Random Test-Train Splits Algorithm Evaluation Techniques - Repeated Random Test-Train Splits 00:07:00 Algorithm Evaluation Metrics - Introduction Algorithm Evaluation Metrics - Introduction 00:09:00 Algorithm Evaluation Metrics - Classification Accuracy Algorithm Evaluation Metrics - Classification Accuracy 00:08:00 Algorithm Evaluation Metrics - Log Loss Algorithm Evaluation Metrics - Log Loss 00:03:00 Algorithm Evaluation Metrics - Area Under ROC Curve Algorithm Evaluation Metrics - Area Under ROC Curve 00:06:00 Algorithm Evaluation Metrics - Confusion Matrix Algorithm Evaluation Metrics - Confusion Matrix 00:10:00 Algorithm Evaluation Metrics - Classification Report Algorithm Evaluation Metrics - Classification Report 00:04:00 Algorithm Evaluation Metrics - Mean Absolute Error - Dataset Introduction Algorithm Evaluation Metrics - Mean Absolute Error - Dataset Introduction 00:06:00 Algorithm Evaluation Metrics - Mean Absolute Error Algorithm Evaluation Metrics - Mean Absolute Error 00:07:00 Algorithm Evaluation Metrics - Mean Square Error Algorithm Evaluation Metrics - Mean Square Error 00:03:00 Algorithm Evaluation Metrics - R Squared Algorithm Evaluation Metrics - R Squared 00:04:00 Classification Algorithm Spot Check - Logistic Regression Classification Algorithm Spot Check - Logistic Regression 00:12:00 Classification Algorithm Spot Check - Linear Discriminant Analysis Classification Algorithm Spot Check - Linear Discriminant Analysis 00:04:00 Classification Algorithm Spot Check - K-Nearest Neighbors Classification Algorithm Spot Check - K-Nearest Neighbors 00:05:00 Classification Algorithm Spot Check - Naive Bayes Classification Algorithm Spot Check - Naive Bayes 00:04:00 Classification Algorithm Spot Check - CART Classification Algorithm Spot Check - CART 00:04:00 Classification Algorithm Spot Check - Support Vector Machines Classification Algorithm Spot Check - Support Vector Machines 00:05:00 Regression Algorithm Spot Check - Linear Regression Regression Algorithm Spot Check - Linear Regression 00:08:00 Regression Algorithm Spot Check - Ridge Regression Regression Algorithm Spot Check - Ridge Regression 00:03:00 Regression Algorithm Spot Check - Lasso Linear Regression Regression Algorithm Spot Check - Lasso Linear Regression 00:03:00 Regression Algorithm Spot Check - Elastic Net Regression Regression Algorithm Spot Check - Elastic Net Regression 00:02:00 Regression Algorithm Spot Check - K-Nearest Neighbors Regression Algorithm Spot Check - K-Nearest Neighbors 00:06:00 Regression Algorithm Spot Check - CART Regression Algorithm Spot Check - CART 00:04:00 Regression Algorithm Spot Check - Support Vector Machines (SVM) Regression Algorithm Spot Check - Support Vector Machines (SVM) 00:04:00 Compare Algorithms - Part 1 : Choosing the best Machine Learning Model Compare Algorithms - Part 1 : Choosing the best Machine Learning Model 00:09:00 Compare Algorithms - Part 2 : Choosing the best Machine Learning Model Compare Algorithms - Part 2 : Choosing the best Machine Learning Model 00:05:00 Pipelines : Data Preparation and Data Modelling Pipelines : Data Preparation and Data Modelling 00:11:00 Pipelines : Feature Selection and Data Modelling Pipelines : Feature Selection and Data Modelling 00:10:00 Performance Improvement: Ensembles - Voting Performance Improvement: Ensembles - Voting 00:07:00 Performance Improvement: Ensembles - Bagging Performance Improvement: Ensembles - Bagging 00:08:00 Performance Improvement: Ensembles - Boosting Performance Improvement: Ensembles - Boosting 00:05:00 Performance Improvement: Parameter Tuning using Grid Search Performance Improvement: Parameter Tuning using Grid Search 00:08:00 Performance Improvement: Parameter Tuning using Random Search Performance Improvement: Parameter Tuning using Random Search 00:06:00 Export, Save and Load Machine Learning Models : Pickle Export, Save and Load Machine Learning Models : Pickle 00:10:00 Export, Save and Load Machine Learning Models : Joblib Export, Save and Load Machine Learning Models : Joblib 00:06:00 Finalizing a Model - Introduction and Steps Finalizing a Model - Introduction and Steps 00:07:00 Finalizing a Classification Model - The Pima Indian Diabetes Dataset Finalizing a Classification Model - The Pima Indian Diabetes Dataset 00:07:00 Quick Session: Imbalanced Data Set - Issue Overview and Steps Quick Session: Imbalanced Data Set - Issue Overview and Steps 00:09:00 Iris Dataset : Finalizing Multi-Class Dataset Iris Dataset : Finalizing Multi-Class Dataset 00:09:00 Finalizing a Regression Model - The Boston Housing Price Dataset Finalizing a Regression Model - The Boston Housing Price Dataset 00:08:00 Real-time Predictions: Using the Pima Indian Diabetes Classification Model Real-time Predictions: Using the Pima Indian Diabetes Classification Model 00:07:00 Real-time Predictions: Using Iris Flowers Multi-Class Classification Dataset Real-time Predictions: Using Iris Flowers Multi-Class Classification Dataset 00:03:00 Real-time Predictions: Using the Boston Housing Regression Model Real-time Predictions: Using the Boston Housing Regression Model 00:08:00 Resources Resources - Data Science & Machine Learning with Python 00:00:00

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Bookkeeping: Bookkeeper Training Course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Bookkeeping: Bookkeeper Training Course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Bookkeeping: Bookkeeper Training Course and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Bookkeeping: Bookkeeper Training Course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Bookkeeping: Bookkeeper Training Course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Bookkeeping: Bookkeeper Training Course will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum **Quickbook** Getting Prepared - Access The Software And Course Materials Set Up Free Trial 00:03:00 The Structure of The Course - First Things First! 00:05:00 Getting Started Starting A New Company File 00:11:00 Setting Up The System Enter Opening Balances 00:02:00 Reverse Opening Balances - Accruals And Prepayments 00:06:00 Report Journal 00:05:00 Nominal Ledger Amend The Nominal Ledger 00:07:00 Report Listing The Nominal Ledgers 00:02:00 Customers Enter Customers 00:09:00 Report On Customer Contact Information 00:01:00 Suppliers Enter Suppliers 00:05:00 Supplier Contact List 00:02:00 Sales Ledger Enter Invoices 00:09:00 Invoice Entering 00:03:00 Invoice Batch 00:06:00 Post Sales Credit Notes 00:08:00 Report Showing Customer Activity 00:03:00 Aged Debtors 00:02:00 Purchases Ledger Post Supplier Invoices 00:03:00 Entering A Batch Of Supplier Bills 00:09:00 Credit Notes Suppliers 00:05:00 Reclassify Supplier Bills - Flash Bulbs Purchased 00:04:00 Supplier Account Activity Report 00:04:00 Sundry Payments Post Cheques 00:07:00 Report Showing Supplier Payments 00:01:00 Sundry Receipts Receipts From Customers 00:07:00 Report Showing Customer Receipts 00:02:00 Petty Cash Post Petty Cash Transactions And Report 00:04:00 Post Cash Payments To Ledgers 00:02:00 Enter Petty Cash Items 00:14:00 Report On Petty Cash Payments Proper 00:05:00 Post Sundry Payments 00:05:00 Report Bank Payments 00:03:00 VAT - Value Added Tax VAT Return 00:03:00 Bank Reconciliation Reconcile The Bank 00:10:00 Provide A Report Showing Any Unreconnciled Transaction 00:02:00 Payroll / Wages Post The Wages Journal 00:08:00 Posting Journal Adjustments 00:02:00 Reports Month End Adjustments 00:03:00 Month End Reports 00:06:00 Tasks Task- Clearing The Accounts 00:06:00 Task - Customer Report 00:01:00 Additional Resources Course Paper 00:00:00 Further Reading - QuickBooks Online 2014 The Handbook 00:00:00 **Xero Accounting** Getting Prepared - Access The Software And Course Materials Introduction To The Course And Your Tutor 00:04:00 Activating Your Free Trial With Xero 00:02:00 Getting Started Signing Up For The Free Trial 00:04:00 Create The Organisation 00:08:00 The Ficticious Scenario 00:02:00 Setting Up The System Add Bank Accounts To The System 00:14:00 Enter Opening Balances 00:07:00 Opening Trial Balance 00:01:00 Nominal Ledger Amend The Nominal Ledger 00:06:00 Chart Of Accounts Report 00:01:00 Customers & Suppliers Enter customers 00:07:00 Reporting Customer And Supplier Information 00:02:00 Sales Ledger Enter Invoices 00:07:00 Invoicing tips - adding logo, repeat billing 00:09:00 Entering Invoices 6574 to 6610 00:16:00 Post Credit Notes 00:03:00 Report Showing Customer Activity 00:08:00 Aged Debtors 00:02:00 Suppliers Post supplier invoices 00:09:00 Post supplier invoices 00:09:00 Enter More Supplier Invoices No 4308 Onwards 00:06:00 Credit Notes Suppliers 00:02:00 Supplier Activity Report 00:04:00 Aged Creditors Info 00:01:00 Reciepts from Customers 00:10:00 Apply Customer Credit Notes 00:05:00 Purchases Ledger Post Supplier Cheques 00:08:00 Apply Supplier Credit Notes 00:03:00 Print List Of Bank Receipts And Payments 00:01:00 Sundry Payments Post Sundry Payments 00:07:00 Make a credit card payment 00:08:00 Petty Cash Add Petty Cash Transactions - Week 1 00:16:00 Add Petty Cash Transactions - Week 2 00:12:00 Add Petty Cash Transactions - Week 3 00:07:00 Add Petty Cash Transactions - Week 4 00:09:00 Imprest System on Petty Cash 00:04:00 Print a Copy of Petty Cash Receipts and Payments 00:01:00 Bad Debt Writing Off A Bad Debt - Print Customer Statement 00:02:00 Write Off A Bad Debt 00:09:00 Credit Card Reconcile The Credit Card Statement 00:09:00 Bank Reconciliation Bank Statement As A CSV File 00:27:00 Bank Statement Closing Balances 00:11:00 Reconcile The Petty Cash 00:05:00 Payroll / Wages Wages And Salaries 00:09:00 Post the Wages Journal 00:07:00 Report Wages Journal 00:02:00 Payday 00:11:00 Pay The Two Staff 00:05:00 VAT - Value Added Tax Depreciation 00:04:00 VAT Return 00:03:00 Reports Month End Reports PnL, BS, TB 00:05:00 Payroll Unit Using Payroll 00:12:00 Setting Up Employees 00:10:00 Running Payroll - An Example 00:14:00 Conclude Recap And Next Steps 00:06:00 What happens next 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

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This IT Security Basics course provides a scientific approach to safeguarding information, delving into the core principles that protect our digital infrastructure. Equip yourself with the knowledge to defend against cyber threats and secure sensitive data.

Youth Work: Youth Work Diploma Online Training Youth workers plan, organise and supervise community programs for young people. It enables young people to naturally develop their voice, influence, and place in society, allowing them to reach their full potential. Young people need to develop strong interpersonal and social skills. This Youth Work: Youth Work Diploma Level 2 course will teach you how to organise youth work and youth engagement activities. The fundamentals of outdoor management and the skills and responsibilities of youth workers will be discussed. In addition, you will learn how to plan, organise, and supervise community programs aimed at young people. You will be introduced to various methodologies and models that have influenced modern youth work practices through both practical and theoretical training. This Youth Work: Youth Work Diploma Level 2 course's lessons have been designed so that anyone with no prior knowledge of the subject can easily dive into them. So, enrol now and successfully start your career. Why choose this Youth Work Diploma Level 2 course from the School of Health Care? Unlimited access to the course for 12 months. Instant e-certificate and hard copy dispatch by next working day. Course material developed by qualified professionals. Self-paced learning is accessible via laptop, tablet and smartphone. 24/7 Learning assistance and tutor support. No hidden fees or exam charges. Discounts on bulk purchases. >> Main Course: Level 2 Youth Work Certificate >> Free Courses Course 01: Mental Health Support Worker Course 02: Drug and Alcohol Awareness Training Course 03: Level 2 Award in Suicide Awareness Special Offers of this Youth Work: Youth Work Diploma Level 2 Course: This Youth Work: Youth Work Diploma Level 2 Course includes a FREE PDF Certificate. Lifetime access to this Youth Work: Youth Work Diploma Level 2 Course Instant access to this Youth Work: Youth Work Diploma Level 2 Course 24/7 Support Available to this Youth Work: Youth Work Diploma Level 2 Course [Note: Free PDF certificate as soon as completing the Youth Work: Youth Work Diploma Level 2 course] Youth Work: Youth Work Diploma Online Training Learning Objectives After completing this Youth Work Diploma Level 2 course, the learner will be able to: Understand the fundamentals of youth work. Recognise who are youth workers. Know the role and approaches of youth workers. Explain the ethical conduct and principles in youth work. Describe the social change in youth development work. Know the National Youth Agency (NYA). Explain youth work according to the EU. Know the mental health of youth workers. Deal with stress. Describe youth justice and social work. Course Curriculum >> Level 2 Youth Work Certificate Module 01: Overview to Youth Work Module 02: Youth Workers: Who Are They? Module 03: Role and Approaches of Youth Worker Module 04: Ethical Conduct and Principles in Youth Work Module 05: Career as a Youth Worker (Social Work) Module 06: Social Influences on Youth Worker Module 07: The National Youth Agency (NYA) Module 08: The EU on Youth Work Module 09: Mental Health of Youth Worker Module 10: Dealing with Stress Module 11: Youth Justice and Social Work >-----------------< Assessment Method of Youth Work After completing Youth Work: Youth Work Diploma Level 2 Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Youth Work After completing the Youth Work: Youth Work Diploma Level 2 course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £15. Who is this course for? Youth Work: Youth Work Diploma Online Training This Youth Work: Youth Work Diploma Level 2 is open to people of all backgrounds. Individuals in related professions can also enrol in this course to refresh or strengthen their skills. In addition, students can take this course to gather professional knowledge besides their study or for the future. Requirements Youth Work: Youth Work Diploma Online Training Special Offers of this Youth Work: Youth Work Course: This Youth Work: Youth Work Diploma Level 2 Course includes a FREE PDF Certificate. Lifetime access to this Youth Work: Youth Work Diploma Level 2 Course Instant access to this Youth Work: Youth Work Diploma Level 2 Course 24/7 Support Available to this Youth Work: Youth Work Diploma Level 2 Course Career path Youth Work: Youth Work Diploma Online Training Enrol in the Youth Work: Youth Work Diploma Level 2 course today to learn the skills and knowledge required to work with young people and organise youth activities. Opportunities in this field are: Youth Worker Working within a community organisation PE Teacher Social Worker

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