846 Courses delivered Online

Description Confidence Building Diploma  The concept of confidence is one's state of consciousness, not merely a system of rules that can be learned. Positive thoughts and attitude, practice, training, knowledge, and chatting with others are effective techniques to develop or increase success. Sense of well-being, appreciation of one's mind (self-esteem) and body, and faith in one's competence, abilities, and experiences contribute to self-confidence. Many individuals would rather have more confidence. While self-confidence might signify different meanings to different individuals, it essentially involves believing in oneself. There is no actual standard for measuring self-confidence. A person's confidence level in their ability to accomplish responsibilities and activities and cope with events can change over the day, and certain days seem more confident than others. Our best-selling and award-winning Confidence Building Diploma course is the ideal option for those interested in gaining a profound understanding of this issue and establishing a career in this field. Elearncollege has endorsed the Confidence Building Diploma course. Anyone may acquire a diploma while studying at their own pace. The Confidence Building Diploma is available to both part-time and full-time students. The Confidence Building Diploma course provides skills and knowledge to help students excel in several industries. It has been enrolled by thousands of students from all over the United Kingdom. The Confidence Building Diploma course was designed by professionals in the field and offered a variety of highly informative methods that can help anyone gain a thorough understanding of the subject and advance their career. What you will learn   1: Understanding Confidence  2: Finding Your Motivation  3: Sticking to Your Values 4: Dealing With Emotions  5: Discovering Your Passion  6: Developing Your Self-Confidence  7: Demonstrating Your Confidence  8: Confidence in Professional Life 9: Confidence in Personal Relationships  10:Ten Questions to Ask Oneself  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

This Sales Skills: Selling the Easy Way course will show you how to sell the easy way - whether you are new to sales and want to fast track your career, or experienced but want to refine your existing sales skills, but this course is also for the business owner or entrepreneur in need of help in front of their customers. Learn everything you need to get you selling without that uncomfortable feeling. The affect of attitude, values and beliefs have on your ability to sell and how you can get them on your side. How to set simple and effective goals, the easy way - why make it complicated! How focus, working well with others, and giving that extra percentage for your customers can make you stand out from your competitors. Learn how pre-call planning and research doesn't have to be boring - and how it makes for more effective sales calls. The easy way to get appointments over the phone, so that the customer doesn't give you the 'brush off'. Understand the difference between features and benefits, and which one you should be talking about to your customers. How to start any sales call of on the 'right foot', and get pre-approval to discuss and sell your product. How to ensure both you and your customer are comfortable and relaxed during the sales call. What are the only two simple question types you need for any sales call, and how and when to use them. How to find your customer's 'hot buttons'. How to 'close the call' naturally to make sure both you and your customer are happy with the outcome. What to do after the call to ensure continuing business. Complicated sales terminology - simplified! The above is just a sample of what you will learn. After completing this course you will be able to: Understand what your customers need from you and your product. Close more calls where you and the customer both end up smiling! Boost your sales through the roof! This isn't a training course were it's all theory and no reality. I have used and continue to use to this day the techniques and strategies taught in this course - simply because they work. Without recourse to lying, cheating or any other BS, this course shows you how to sell ethically and effectively. You will have immediate lifetime access to the all the course materials, plus any bonus material and updates in the future. What you'll learn By the end of this course you will have learned everything you need to master your sales calls You will be able to identify your customers needs and requirements and match them to your product Learned specific strategies and techniques to ensure rapid sales growth Requirements No prerequisite knowledge is required No specialist software/hardware required Students need to be open to new ideas and be ready to take action Who is the target audience? Any individual wishing to master sales Anyone new to sales Business owners or entrepreneurs Sales representatives who want to refine their skills Introduction to keep it Simple Sales Skills Introduction 00:02:00 How to use this course 00:02:00 Mindset Attitude 00:01:00 Values 00:03:00 Beliefs 00:02:00 How to Change Beliefs 00:04:00 Goals 00:06:00 Focus 00:02:00 The Extra Mile 00:03:00 Team Player 00:02:00 Accentuate the Positive 00:03:00 Be a Winner! 00:02:00 Organizational Skills Pre-call Research 00:02:00 Gaining Appointments 00:04:00 Pre-call Planning 00:04:00 Route Planning 00:04:00 Prioritizing your Time 00:02:00 Controlling the Controlable 00:03:00 Product knowledge Know your Products 00:03:00 Features and Benefits 00:03:00 Customer Perception 00:02:00 Sales Calls Beginning Sales Calls 00:03:00 Listening & Questions Listening Skills Part 1 00:07:00 Listening Skills Part 2 00:05:00 Uncovering Needs 00:05:00 Closing Sales Calls Closing a Sales Call 00:04:00 Following Up Post Call Analysis 00:05:00 Follow Up Actions 00:02:00 Onwards 00:01:00 Final Thoughts 00:01:00 Other Useful Resources Free Course Offer! 00:02:00 Course Certification

This course highlights the importance of the principles of professionalism and its lasting impacts in today's fast-changing workplace. In this course, you will have a clear understanding of what type of attitude expected in the workplace and discover effective ways of enhancing your professional image. Besides, gain a good comprehension of the qualities that professionals need to exhibit like Time Management, Project Management, Decision-making, etc. Discover the keys to effective communication, exhibit a high degree of emotional intelligence, and encourage professional development in the workplace. In addition, develop your knowledge of building relationships, networks and grasp critical roles in the Office MRP. In just 2 Hours, 11 Minutes, you will: Have a clear view of what constitutes Professionalism Build your own professionalism and earn a professional reputation in the workplace Understand workplace communication and learn verbal, body language and e-Etiquette Successfully promote professionalism in the workplace Follow the standards of professionalism set by your organization Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. This qualification is ideal for: Managers Leaders Executives and Staff Supervisors Administrator Employees Course Content Positioning Yourself as a Professional Attitude in the Workplace 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:05:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Networking 00:07:00 Roles in the Office 00:18:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Supporting and engaging with different parts of the organisation and interact with internal or external customer.

Description Sports Psychology Diploma To state simply, sports psychologists are people who study the relationship between the body and the mind in relation to athletic activities. They counsel and help athletes enhance their performance or overcome any mental hindrances during their on-field performance. They also assist coaches to build a winning team, meet performance-related goals and devise ways to meet these goals. They work with individual athletes as well as teams. There is a rising need for professionals in this field keeping in view the competitive sporting scenario. Young as well as seasoned sports professionals need counselling from time to time to keep up with the pressure. An expert in the field can provide the required help. Sports psychologists are employed by universities and professional teams. They may work full-time or on a contract basis. High schools and colleges also make use of the services of sports psychologists as they endeavour to train future athletes. They are helpful in building cooperative habits in teams and assist them to work together. This course will provide the opportunity to contribute to the athletes' optimal performance and their physical and mental well-being. The course will teach the methods of counselling, diagnosing and treating various psychological issues of the athletes. The course provides overall knowledge about the factors that affect sports and the performance of sportsmen. Equipped with both theoretical and practical aspects, the course aims to let professionals in the field effectively meet the challenges in the field. The course can be taken up by up professionals in the fields, coaches, experienced athletes and also parents with an aspiring sportsperson. What you will learn 1: PROFESSIONALISM, MIND, BODY AND SOUL 2: SPORT, PLAYING AT GAMES AND IN COMPETITION 3: WINNING IS EVERYTHING 4: DEVELOPING THE 'ALWAYS A WINNER' ATTITUDE 5: THE MIND AND THE HEART 6: FOCUSING IN AND PSYCHING OUT 7: TENSION AND MUSCLE FATIGUE 8: SELF-BELIEF AND SELF-DOUBT Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Substance Misuse Awareness Diploma Drug use is ingesting any chemical substance into the body, especially the ones that have physiological effects when introduced into the body. When drug use poses a problem it becomes drug abuse. Drug abuse is also defined as excessive consumption of drugs especially the ones which are illegal. There are a variety of drugs both legal and forbidden and the effects of different drugs on the human body are different. The physiological effects of the drug do not only depend on the drug as previously thought but also on the person who consumes it as well as the setting where the drug is taken. Drug addiction is a major problem faced by almost every culture in every country. But every society does not condemn the self-same drugs. Some drugs may be condoned in one society but condemned in another. Therefore, drug use and abuse depend greatly on the sociocultural beliefs and assumptions of a particular society. The history of drugs is not always invaded by a negative attitude. Drugs have been known to have had medicinal uses and cultural and religious value since time immemorial. Only when drug use becomes habitual and addictive will it become drug abuse and that is when it needs to be addressed with great seriousness. Substance Misuse Awareness Diploma is an introductory course that traces the history of drugs and discusses the basics of drug use and abuse including the needed terminology. It also touches upon the field of pharmacology and psychopharmacology which is concerned with drug use. Popular drugs like cocaine, nicotine and alcohol are discussed in separate units. Substance Misuse Awareness Diploma ends with treatment and prevention of substance use disorders. What you will learn 1: Drug Use and Abuse 2: The History of Drug Use 3: Drugs and the Nervous System 4: Pharmacology 5: Psychopharmacology 6: Cocaine 7: Nicotine 8: Alcohol 9: Treatment of Substance Use Disorders 10: Prevention of Substance Abuse Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Telemarketing Diploma Almost everyone who works in the sales field uses the phone to conduct a major part of their business. If you are looking forward to becoming successful in the sales field, then it is mandatory that your phone manners are impeccable. With the help of this Telemarketing Diploma Course, you will learn phone etiquette and much more. The advantage of taking our online course is that the timings can be adjusted to suit your active schedule and you can study at your convenience. This course has been developed by experts in the telemarketing field and is divided into various easily understandable units. During the term of the course, you will learn how your active listening and verbal communication skills can be improved, to create a perfect script that grabs the listener's attention and to plan the things that are to be done before you place a call. You will understand how any telephone sale can be made into an exceptional one. Telephones have played a huge role in sales techniques and tactics as most businesses use them to communicate personally with their prospective and current customers. Companies whose main business is sales generally manage enquiries, give out quotes, take orders and close sales negotiations with the help of phones which gives any organisation that utilises phones a distinct advantage. Certain phone calls can turn negative and create a negative impression. Hence, it is vital to understand how a phone is to be used and where its place is, in sales and marketing. How the telephone can enhance, supplement and at certain times even replace the other methods used for marketing and selling, and how you can become successful as a salesperson with this personal approach is shown by this Telemarketing Diploma Course. This Diploma Course in Telemarketing can be done at the time, place and pace of your convenience and is available 24/7. What You Will Learn 1: Introduction to telemarketing 2: Making money as a telemarketer 3: The right sales message is critical 4: Developing the right attitude 5: Using voice as a telemarketing tool 6: The telemarketer's agenda 7: Closing the sale Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

The Office Administrator Skills for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Office Administrator Skills consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Introduction to Office Administration Introduction to Office Administration 00:16:00 Module 02: Skills of an Effective Administrator Skills of an Effective Administrator 00:16:00 Module 03: What are Soft Skills? What are Soft Skills 00:10:00 Module 04: Communication Communication 00:08:00 Module 05: Teamwork Teamwork 00:07:00 Module 06: Problem-Solving Problem-Solving 00:08:00 Module 07: Time Management Time Management 00:08:00 Module 08: Attitude and Work Ethic Attitude and Work Ethic 00:08:00 Module 09: Adaptability/Flexibility Adaptability/Flexibility 00:08:00 Module 10: Self-Confidence (Owning It) Self-Confidence (Owning It) 00:09:00 Module 11: Ability to Learn from Ability to Learn from 00:08:00 Module 12: Networking Networking 00:08:00 Module 13: Negotiation Techniques Negotiation Techniques 00:17:00 Module 14: Conflict Management Conflict Management 00:15:00 Module 15: Stress Management Stress Management 00:17:00 Mock Exam Mock Exam - Office Administrator Skills 00:20:00 Final Exam Final Exam - Office Administrator Skills 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Think and Grow Rich Mastermind Mentoring course - join us on this financial journey to really study wealth and riches and how the rich get richer and how you too can join them!

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00