2356 Courses delivered Online

Empathy is a crucial inter-personal skill for the Emotional Intelligent leader. Practice empathetic listening to develop your empathy and understand the two sets of questions that we can use to develop our empathetic listening skills. Learning Objectives Empathy is a crucial inter-personal skill for the Emotional Intelligent leader. Practice empathetic listening to develop your empathy and understand the two sets of questions that we can use to develop our empathetic listening skills. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover how to open discussion with a positive attitude, keeping an atmosphere of trust and cooperation. Use collaborative win-win negotiation to satisfy underlying needs of both parties. Understand how you can be in control and build high-trust, positive client relationships. Learning Objectives Describe steps for opening a discussion, Explain four ways to build high-trust, positive client relationships, Apply five criteria for high-quality negotiations, Summarize win-win alternatives to positional bargaining Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover how ineffective habits limits success. We will show you the 'overreached referral' technique for reaching influencers. Understand how to find four types of decision-maker buying influencers. Understand the importance and how to always advance the sale to the next realistic stage. Learning Objectives Explain how ineffective habits limit success, Apply techniques to get your voice mail calls returned, Qualify prospects quickly with screen test questions, Utilize exit strategies to advance the sale Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Recommendation questions enlist buyers to tell you the benefits, increasing buy-in. They hear the benefits twice-once from you and again from themselves. Discover how to increase acceptance in your solution and how you can help teach buyers to convincingly present your solutions to others. Learning Objectives Explain the benefits of recommendation questions, Guide persuasive conversations using STēR questions, Adapt questions to small and larger sales, Apply recommendation questions with non decision-makers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will help you to understand the six common excuses for unethical behavior and what are the three most pervasive ethical misconducts. Discover the ultimate guidelines for managing ethical conduct and how to show empathy, get the truth, and be sensible. Always focus on responsibility, respect and results for leading your business ethically. Learning Objectives Recognize six common excuses for unethical behavior, Define the components of ethical conduct, Implement the Three R's for leading ethically Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how to use trustworthiness and expertise to inspire belief with those people around you. Discover ways to build credibility and playing devil's advocate against your case. Understand how to restore lost credibility using tools such as apologizing, explaining and recovering with a plan. Learning Objectives Explain why credibility is the core of influence and its two dimensions, Apply seven ways to build credibility to increase your influence, Implement three steps to restore damaged credibility Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Everything you do or say sends a message. Be aware of how your verbal, vocal and visual messages convey your intended meaning. We will guide you to present with vocal impact by controlling monotone, volume, rate of speech, and non-words. Understand how to control your posture, movement, eye contact, clothing and gestures. Learning Objectives Identify the challenges of ambiguous messages, Express your message with vocal and visual impact, Close your presentation with impactful results Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between trends and fads and we will guide you how to identify fourteen consumer trends. Discover four trends that your business can satisfy and promote to stay ahead of the curve and how to offer trend advice for your buyers to position yourself as the go-to person for industry advice. Learning Objectives Explain the difference between trends and fads, Describe how to become an industry trend resource for your clients Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Experts could influence others as a result of an earned, not elected or appointed status. Understand the two approaches to gaining expertise and how to make good decisions quickly. Discover why you need both depth and breadth of knowledge in order to set an appropriate direction other will follow. Learning Objectives Explain the importance of expert status as a leader, Describe the behaviors of expertise, Assess your leadership expertise, Identify depth of knowledge categories Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Resiliency is the capacity to deal with change and continue to adapt or develop. Emotional resilience is determined partly qualities you're born with. With a little effort however, resiliency can be strengthened over time by anyone. Discover the characteristics of resilient people and how to ensure you don't only use resiliency in times of adversity. Learning Objectives Provide examples of resilient people, Answer questions about building resiliency, Develop resiliency as a way of life Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams