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Embark on a celestial journey with our Astrophotography course! Capture the cosmic beauty through your lens with expert guidance on night sky fundamentals, lunar landscapes, Milky Way panoramas, solar photography, and advanced techniques. Learn image processing, showcase your work, and join a community passionate about astrophotography. Unveil the wonders of the cosmos and transform your photography skills in this immersive online experience. Join us and explore the art of capturing the universe in breathtaking detail!

Master the art of Financial Risk Management with our comprehensive course on Strategies and Best Practices. Explore risk identification, assessment, and mitigation techniques, delve into market and credit risk management, and gain insights into operational and liquidity risk. Stay compliant with regulatory standards, understand the importance of risk culture, and enhance your governance skills. Elevate your financial expertise and make informed decisions in today's dynamic markets. Enroll now for a transformative learning experience!

Master dog training techniques and understand canine behavior. Learn to manage aggression, interpret dog language, consult effectively, and more!

Have you ever wondered about the driving force behind some of the UK's most successful individuals? The answer often lies in their commitment to continuous personal growth and the guidance they receive through life coaching. Dive into our comprehensive Coaching: Personal Development and Life Coaching bundle, designed to transform your self-improvement and development coaching approach. In this Coaching: Personal Development and Life Coaching course bundle, you'll be immersed in eight meticulously crafted modules: "Personal Development Coach with Positive Psychology Training", "Life Coaching | Online Course", "Career Coaching Level 3", "Level 3 Coaching & Mentoring Course", "Train the Trainer - Part 1", "Train the Trainer - Part 2", "Networking Skills for Personal Success", and "The Power of Change". These courses have been sculpted to empower you with the theoretical knowledge essential for a holistic understanding of life coaching and personal development. This Coaching: Personal Development and Life Coaching bundle is tailored for individuals eager to embark on a journey towards self-realisation and those keen on guiding others on the same path. By interweaving the principles of positive psychology, mentoring, and the transformative power of change, this compilation aims to equip learners with a profound grasp of life coaching's core concepts and methodologies. The eight courses in the bundle are: Course 1: Personal Development Coach with Positive Psychology Training Course 2: Life Coaching | Online Course Course 3: Career Coaching Level 3 Course 4: Level 3 Coaching & Mentoring Course Course 5: Train the Trainer - Part 1 Course 6: Train the Trainer - Part 2 Course 7: Networking Skills for Personal Success Course 8: The Power of Change Learning Outcomes: Gain a comprehensive understanding of the principles underpinning personal development and life coaching. Acquire theoretical knowledge about career coaching and mentoring. Understand the significance of positive psychology in coaching. Develop an insight into effective networking for personal success. Learn the intricacies of training individuals and groups. Recognise and harness the transformative power of change in life coaching scenarios. Personal Development Coach with Positive Psychology Training & Life Coaching | Online Course: Delve deep into the realm of personal development and discover how positive psychology can drastically transform life coaching techniques. Learn to incorporate happiness, motivation, and resilience theories into your coaching practices. Career Coaching Level 3 & Level 3 Coaching & Mentoring Course: Navigate the intricacies of career development and mentoring with ease. Equip yourself with the theoretical frameworks to assist clients in career planning, goal setting, and establishing professional relationships. Train the Trainer - Part 1 & Part 2: Master the art of imparting knowledge. Understand how training dynamics work and how best to present theoretical concepts to varied audiences, ensuring optimal understanding and retention. Networking Skills for Personal Success & The Power of Change: Empower yourself with the skills to establish and maintain professional relationships. Comprehend the ever-evolving nature of change and how it can be harnessed in life coaching scenarios for maximum personal and professional growth. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring life coaches aiming to deepen their theoretical knowledge. Professionals in the field of personal development and mentoring. Individuals interested in self-improvement and self-awareness. Corporate trainers looking to enhance their delivery methodologies. Anyone keen on understanding the dynamics of change and networking. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path Life Coach Personal Development Trainer Career Coach Corporate Trainer Networking Consultant Change Management Consultant Mentor in Educational Institutions Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Unlock the core principles of modern marketing with our comprehensive Principles of Marketing Theory Course. Designed for aspiring marketers and seasoned professionals alike, this course delves into essential concepts and strategies that drive successful marketing campaigns in today's dynamic business environment. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Principles of Marketing Theory course, learners will explore essential concepts and practices to excel in marketing. They will understand how marketing can be socially responsible and its impact on sales and brand reputation. They will learn techniques to build customer loyalty and effectively use marketing data to segment markets. The course covers strategies to cluster customers based on their characteristics and how to align products with diverse market segments. Learners will discover the role of core values in marketing and methods to enhance product sales through effective marketing campaigns. They will also delve into Customer Relationship Management (CRM) systems and activities that foster strong customer relationships. Throughout the course, learners will grasp the importance of key performance indicators (KPIs) in evaluating marketing success and the requirements for conducting socially responsible marketing campaigns. Course Curriculum Module 01: Scope and Purpose of Socially Responsible Marketing Module 02: Significance of Brand and Reputation to Sales Performance Module 03: Significance of Customer Loyalty to the Achievement of Marketing Objectives Module 04: Valid and Reliable Marketing Data for Segmenting the Market Module 05: Marketing Data Collection Methods Module 06: Market Segmentation Module 07: Cluster Customers With Similar Characteristics Module 08: How Core Values Are Expressed Module 09: How a Range of Products May Appeal to Different Market Segments Module 10: Role of Marketing in Enhancing the Sale of Products and/or Services Module 11: Customer Relationship Management (CRM) Activities and Systems Module 12: Marketing Key Performance Indicators Module 13: The Requirements of Socially Responsible Marketing Campaigns Learning Outcomes: Understand the importance of socially responsible marketing strategies. Analyze the impact of brand reputation on sales performance metrics. Evaluate customer loyalty's role in achieving marketing objectives effectively. Apply valid and reliable methods for marketing data segmentation. Implement various marketing data collection techniques for business insights. Utilize market segmentation strategies to target diverse customer groups effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Principles of Marketing Theory Course 1:14:03 1: Module 01: Scope and Purpose of Socially Responsible Marketing 04:18 2: Module 02: Significance of Brand and Reputation to Sales Performance 03:28 3: Module 03: Significance of Customer Loyalty in Achieving Marketing Goals 03:46 4: Module 04: Valid and Reliable Marketing Data for Segmenting the Market 03:35 5: Module 05: Marketing Data Collection Methods 06:12 6: Module 06: Market Segmentation 10:34 7: Module 07: Cluster Customers With Similar Characteristics 02:26 8: Module 08: How Core Values Are Expressed 04:15 9: Module 09: How a Range of Products May Appeal to Different Market Segments 02:37 10: Module 10: Role of Marketing in Enhancing the Sale of Products and/or Services 04:53 11: Module 11: Customer Relationship Management (CRM) Activities and Systems 09:13 12: Module 12: Marketing Key Performance Indicators 07:19 13: Module 13: The Requirements of Socially Responsible Marketing Campaigns 10:27 14: CPD Certificate - Free 01:00 Who is this course for? Marketing professionals seeking advanced theoretical knowledge. Business students focusing on marketing theory and principles. Entrepreneurs aiming to enhance their marketing strategy skills. Individuals interested in understanding consumer behaviour and segmentation. Professionals looking to expand their knowledge in marketing analytics. Career path Market Research Analyst Brand Manager Digital Marketing Specialist Advertising Executive Public Relations Manager Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the core principles of modern marketing with our comprehensive Principles of Marketing Theory Course. Designed for aspiring marketers and seasoned professionals alike, this course delves into essential concepts and strategies that drive successful marketing campaigns in today's dynamic business environment. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Principles of Marketing Theory course, learners will explore essential concepts and practices to excel in marketing. They will understand how marketing can be socially responsible and its impact on sales and brand reputation. They will learn techniques to build customer loyalty and effectively use marketing data to segment markets. The course covers strategies to cluster customers based on their characteristics and how to align products with diverse market segments. Learners will discover the role of core values in marketing and methods to enhance product sales through effective marketing campaigns. They will also delve into Customer Relationship Management (CRM) systems and activities that foster strong customer relationships. Throughout the course, learners will grasp the importance of key performance indicators (KPIs) in evaluating marketing success and the requirements for conducting socially responsible marketing campaigns. Course Curriculum Module 01: Scope and Purpose of Socially Responsible Marketing Module 02: Significance of Brand and Reputation to Sales Performance Module 03: Significance of Customer Loyalty to the Achievement of Marketing Objectives Module 04: Valid and Reliable Marketing Data for Segmenting the Market Module 05: Marketing Data Collection Methods Module 06: Market Segmentation Module 07: Cluster Customers With Similar Characteristics Module 08: How Core Values Are Expressed Module 09: How a Range of Products May Appeal to Different Market Segments Module 10: Role of Marketing in Enhancing the Sale of Products and/or Services Module 11: Customer Relationship Management (CRM) Activities and Systems Module 12: Marketing Key Performance Indicators Module 13: The Requirements of Socially Responsible Marketing Campaigns Learning Outcomes: Understand the importance of socially responsible marketing strategies. Analyze the impact of brand reputation on sales performance metrics. Evaluate customer loyalty's role in achieving marketing objectives effectively. Apply valid and reliable methods for marketing data segmentation. Implement various marketing data collection techniques for business insights. Utilize market segmentation strategies to target diverse customer groups effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Principles of Marketing Theory Course 1:14:03 1: Module 01: Scope and Purpose of Socially Responsible Marketing 04:18 2: Module 02: Significance of Brand and Reputation to Sales Performance 03:28 3: Module 03: Significance of Customer Loyalty in Achieving Marketing Goals 03:46 4: Module 04: Valid and Reliable Marketing Data for Segmenting the Market 03:35 5: Module 05: Marketing Data Collection Methods 06:12 6: Module 06: Market Segmentation 10:34 7: Module 07: Cluster Customers With Similar Characteristics 02:26 8: Module 08: How Core Values Are Expressed 04:15 9: Module 09: How a Range of Products May Appeal to Different Market Segments 02:37 10: Module 10: Role of Marketing in Enhancing the Sale of Products and/or Services 04:53 11: Module 11: Customer Relationship Management (CRM) Activities and Systems 09:13 12: Module 12: Marketing Key Performance Indicators 07:19 13: Module 13: The Requirements of Socially Responsible Marketing Campaigns 10:27 14: CPD Certificate - Free 01:00 Who is this course for? Marketing professionals seeking advanced theoretical knowledge. Business students focusing on marketing theory and principles. Entrepreneurs aiming to enhance their marketing strategy skills. Individuals interested in understanding consumer behaviour and segmentation. Professionals looking to expand their knowledge in marketing analytics. Career path Market Research Analyst Brand Manager Digital Marketing Specialist Advertising Executive Public Relations Manager Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Embark on a journey to explore advanced Psychology with our course. Learn about various aspects of human behaviour, including social and cognitive psychology. Gain valuable skills and receive a CPD certificate to boost your career. Discover new opportunities in psychology-related fields. Start your learning adventure with us today!

Overview Health careers are always in demand. And having sound knowledge of human anatomy and psychology is beneficial not only for healthcare jobs but also for your personal health. This Advanced Diploma in Anatomy and Physiology course will provide you with a comprehensive understanding of human anatomy and psychology. As a result, you can brace yourself with a promising career in the field of science.  In this Advanced Diploma in Anatomy and Physiology course, you'll discover the theoretical and practical functionalities of the human body. The course will provide you with valuable insights into the major body systems and how they interact with each other. Furthermore, you'll get excellent information on the major levels of organisation in the body, such as molecules, cells, tissues and organs. By the end of the training, you will know how the human body develops and changes throughout life.  Learning Outcomes Find a comprehensive overview of human psychology and anatomy Learn about the body systems and their functions Enrich your knowledge of the major level of organisations in the body Understand the chemical level of organisation Know the anatomy of the nervous system Determine the functions of the skeletal system Know the types of body movements Broaden your understanding of the cranial nerves Understand the anatomy of the heart Who is the Course for? This Advanced Diploma in Anatomy and Physiology course is suitable for anyone interested in understanding human anatomy and psychology. In addition, the training will open doors to various health career opportunities. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Assessment  At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why Choose Us? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Career Path Advanced Diploma in Anatomy and Physiology Course provides useful skills to possess and would be beneficial for the following professionals: Medical laboratory technician. Physical therapist assistant. MRI technologist. Medical technologist Nurse. Personal trainer. Massage therapist Science teacher Updated Version-Advanced Diploma in Anatomy and Physiology Module 01: The Chemistry of Cells The Chemistry of Cells 00:27:00 Module 02: Cells Cells 00:16:00 Module 03: Cell Division Cell Division 00:19:00 Module 04: Replication and Metabolism Replication and Metabolism 00:20:00 Module 05: Human Tissues Human Tissues 00:25:00 Module 06: Skin Skin 00:16:00 Module 07: Human Skeletal System Human Skeletal System 00:21:00 Module 08: The Muscular System The Muscular System 00:17:00 Module 09: Skeletal Muscle Fibre Skeletal Muscle Fibre 00:23:00 Module 10: Nervous System Nervous System 00:31:00 Module 11: The Brain The Brain 00:25:00 Module 12: Nervous System-Spinal Cord and Spinal Nerves Nervous System-Spinal Cord and Spinal Nerves 00:15:00 Module 13: Nervous System - Autonomic Nervous System and Cranial Nerves Nervous System - Autonomic Nervous System and Cranial Nerves 00:21:00 Module 14: Nervous System-The Eyes Nervous System-The Eyes 00:15:00 Module 15: Nervous System-The Ears, Hearing, and Equilibrium Nervous System-The Ears, Hearing, and Equilibrium 00:14:00 Module 16: Nervous System-Memory Nervous System-Memory 00:19:00 Module 17: Sensory Systems Sensory Systems 00:23:00 Module 18: Cardiovascular System Cardiovascular System 00:25:00 Module 19: Blood Blood 00:27:00 Module 20: Lymphatics Lymphatics 00:20:00 Module 21: Immune System Immune System 00:26:00 Module 22: Digestive System Digestive System 00:22:00 Module 23: Respiratory System Respiratory System 00:19:00 Module 24: Urinary System Urinary System 00:16:00 Module 25: Male Reproductive System Male Reproductive System 00:31:00 Module 26: Female Reproductive System Female Reproductive System 00:31:00 Order Your Certificate Order Your Certificates and Transcripts 00:00:00 Old Version-Advanced Diploma in Anatomy and Physiology Introduction to the Human Body Overview of Anatomy and Physiology 00:20:00 Structural Organization of the Human Body 00:15:00 Functions of Human Life 00:15:00 Requirements for Human Life 00:15:00 Homeostasis 00:15:00 Anatomical Terminology 00:15:00 Medical Imaging 00:15:00 The Chemical Level Elements and Atoms: The Building Blocks of Matter 00:25:00 Chemical Bonds 00:25:00 Chemical Reactions 00:20:00 Inorganic Compounds Essential to Human Functioning 00:15:00 Organic Compounds Essential to Human Functioning 00:20:00 The Cellular Level The Cell Membrane 00:20:00 The Cytoplasm and Cellular Organelles 00:15:00 The Nucleus and DNA Replication 00:15:00 Protein Synthesis 00:15:00 Cell Growth and Division 00:20:00 Cellular Differentiation 00:10:00 The Tissue Level Types of Tissues 00:15:00 Epithelial Tissue 00:20:00 Muscle Tissue and Motion 00:05:00 Nervous Tissue Mediates Perception and Response 00:05:00 Tissue Injury and Aging 00:15:00 The Integumentary System Layers of the Skin 00:20:00 Accessory Structures of the Skin 00:15:00 Functions of the Integumentary System 00:10:00 Diseases, Disorders, and Injuries of the Integumentary System 00:15:00 Bone Tissue and the Skeletal System The Functions of the Skeletal System 00:10:00 Bone Classification 00:10:00 Bone Structure 00:20:00 Bone Formation and Development 00:10:00 Fractures: Bone Repair 00:05:00 Exercise, Nutrition, Hormones, and Bone Tissue 00:15:00 Calcium Homeostasis: Interactions of the Skeletal System and Other Organ Systems 00:10:00 Axial Skeleton Divisions of the Skeletal System 00:05:00 The Skull 00:45:00 The Vertebral Column 00:20:00 The Thoracic Cage 00:05:00 Embryonic Development of the Axial Skeleton 00:10:00 Joints Classification of Joints 00:10:00 Fibrous Joints 00:10:00 Cartilaginous Joints 00:05:00 Synovial Joints 00:20:00 Types of Body Movements 00:20:00 Anatomy of Selected Synovial Joints 00:25:00 Development of Joints 00:05:00 Muscle Tissue Introduction to Muscle Tissue 00:05:00 Skeletal Muscle 00:15:00 Muscle Fiber Contraction and Relaxation 00:20:00 Nervous System Control of Muscle Tension 00:20:00 Types of Muscle Fibers 00:05:00 Exercise and Muscle Performance 00:10:00 Cardiac Muscle Tissue 00:05:00 Smooth Muscle 00:15:00 Development and Regeneration of Muscle Tissue 00:05:00 The Muscular System Interactions of Skeletal Muscles, Their Fascicle Arrangement, and Their Lever Systems 00:10:00 Naming Skeletal Muscles 00:10:00 Axial Muscles of the Head, Neck, and Back 00:20:00 Axial Muscles of the Abdominal Wall and Thorax 00:25:00 Muscles of the Pectoral Girdle and Upper Limbs 00:30:00 Appendicular Muscles of the Pelvic Girdle and Lower Limbs 00:15:00 The Nervous System and Nervous Tissue Basic Structure and Function of the Nervous System 00:15:00 Nervous Tissue 00:15:00 The Function of Nervous Tissue 00:10:00 The Action Potential 00:15:00 Communication Between Neurons 00:15:00 Anatomy of the Nervous System The Embryologic Perspective 00:15:00 The Central Nervous System 00:25:00 Circulation and the Central Nervous System 00:15:00 The Peripheral Nervous System 00:15:00 The Brain and Cranial Nerves Sensory Perception 00:30:00 Central Processing 00:30:00 Motor Responses 00:15:00 The Autonomic Nervous System Divisions of the Autonomic Nervous System 00:15:00 Autonomic Reflexes and Homeostasis 00:20:00 Central Control 00:10:00 Drugs that Affect the Autonomic System 00:15:00 The Endocrine System Introduction to Endocrine System 00:05:00 Hormones 00:15:00 The Pituitary Gland and Hypothalamus 00:15:00 The Thyroid Gland 00:15:00 The Parathyroid Glands 00:05:00 The Adrenal Glands 00:10:00 Gonadal and Placental Hormones 00:05:00 The Endocrine Pancreas 00:10:00 Organs with Secondary Endocrine Functions 00:05:00 Development and Aging of the Endocrine System 00:10:00 The Cardiovascular System: Blood Overview of Blood 00:20:00 Production of the Formed Elements 00:10:00 Erythrocytes 00:30:00 Leukocytes and Platelets 00:15:00 Hemostasis 00:20:00 Blood Typing 00:10:00 The Cardiovascular System: The Heart Heart Anatomy 00:50:00 Cardiac Muscle and Electrical Activity 00:30:00 Cardiac Cycle 00:20:00 Cardiac Physiology 00:20:00 Development of the Heart 00:10:00 Mock Exam Mock Exam - Advanced Diploma in Anatomy and Physiology 00:20:00 Final Exam Final Exam - Advanced Diploma in Anatomy and Physiology 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Discover the art of successful blogging with our 'Blogging For Beginners' course. From crafting engaging content to mastering SEO, design, and monetization strategies, this course empowers you to build a thriving online presence. Learn ethical and legal aspects while gaining insights into analytics. Start your journey to becoming a confident and successful blogger today!

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback