1213 Courses delivered Online

Mistakes will happen and the key is how you handle the situation when a mistake happen. Discover eight tips for working through service mistakes and ten customer service mistakes you can avoid. Understand the five service mistakes organizations should avoid. Learning Objectives Apply eight tips for working through service mistakes, Implement ten service mistakes you can avoid in order to keep customers loyal Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Peak job performance and maintaining a positive attitude starts with having a suitable service disposition and strong interpersonal skills. Maintaining a positive attitude takes work-focusing on what's right, looking for solutions to problems instead of complaining, and having a positive 'expectancy' that things will improve. Discover how to stay involved and healthy coping mechanisms that help keep us physically and mentally healthy. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day. Learning Objectives Describe suitability requirements for being an effective service provider, Explain the personal benefits of maintaining a positive attitude, Apply 17 tools for maintaining a positive, professional attitude Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving. Learning Objectives Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency. Learning Objectives Describe the characteristics of service resiliency, Assess your current levels of service resiliency, Apply nine strategies for remaining R.E.S.I.L.I.E.N.T in adversity Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your sales and customer service. Learning Objectives Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Character describes human qualities that create our public reputation such as personality, appearance, and behaviors. Integrity matches reality to our words-keep your promises. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day. Learning Objectives Describe the qualities of exemplary service character, Define integrity and honesty, Implement 6 strategies for cultivating exceptional service character Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Apply suggestions to manage product and process expectations, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Keep track of customer details in your CRM. It's a perfect memory. We will help you to identify tips for getting started and how to follow 8 steps to a successful Customer Relationship Management implementation. Learning Objectives Identify tips for getting started, Follow 8 steps to a successful Customer Relationship Management implementation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Identify your primary value proposition and your unique selling position. Get 'out of the box,' and be different. Innovation is a highly sought-after Value Proposition. Understand how you can be an information navigator for your clients. Discover how you can exceed the four levels of customer expectations. Learning Objectives Define your Value Proposition, Create a personal brand to stand out from competitors, Implement nine strategies for increasing referrals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Overview This comprehensive course on Inventory Management Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Inventory Management Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Inventory Management Training. It is available to all students, of all academic backgrounds. Requirements Our Inventory Management Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 33 lectures • 04:29:00 total length •Introduction to Inventory Management: 00:04:00 •Introduction to Inventory Management Continues: 00:10:00 •Objective of Inventory Management: 00:11:00 •Level For Inventory: 00:12:00 •Maximum Stock Level: 00:06:00 •Example of Maximum Stock Level: 00:07:00 •Example of Maximum Stock Level Continues: 00:08:00 •Minimum Stock Level: 00:11:00 •Example of Minimum Stock Level: 00:12:00 •Ordering Level: 00:06:00 •Example Ordering Level: 00:08:00 •Danger Or Safety Stock Level: 00:12:00 •Economic Order Quantity: 00:07:00 •Cost Of Inventory: 00:07:00 •Optimal Quantity to Order: 00:08:00 •Optimal Quantity to Order Continues: 00:06:00 •EOQ: 00:07:00 •Example of EOQ: 00:10:00 •Price Discount and EOQ Example: 00:09:00 •Price Discount and EOQ Example Continues: 00:07:00 •EOQ Lead Time: 00:10:00 •ABC Analysis: 00:07:00 •Illustration: 00:06:00 •Procurement Process: 00:07:00 •Procurement Process Continues: 00:07:00 •Pricing Of Stores Receipts: 00:04:00 •Illustration Pricing Of Stores: 00:10:00 •Methods of Inventory Valuations: 00:11:00 •FIFO Inventory Valuation: 00:09:00 •FIFO Inventory Valuation Continues: 00:07:00 •LIFO Inventory Valuation Continues: 00:08:00 •Average Cost Methods: 00:07:00 •Just In Time Inventory: 00:08:00