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Embark on a comprehensive journey through human resource management with the 'Ultimate HR Consultant Training.' Uncover the intricacies of employee recruitment, training, performance appraisal, and relations. Explore motivation, counseling, and workplace health and safety, ensuring a holistic understanding of HR practices. Delve into essential UK employment laws that underpin the employment landscape, equipping you with the knowledge to excel as an HR consultant. Learning Outcomes: Gain a solid introduction to the field of human resource management. Master the procedures for employee recruitment and selection. Develop skills in designing and implementing effective employee training and development programs. Learn the techniques for managing performance appraisals and enhancing employee productivity. Cultivate a deep understanding of employee relations and effective communication strategies. Explore motivation and counseling techniques to support employee well-being and performance. Ensure workplace health and safety compliance for a secure and productive environment. Acquire knowledge of essential UK employment laws and their implications. Why buy this Ultimate HR Consultant Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Ultimate HR Consultant Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Ultimate HR Consultant Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring HR consultants seeking a comprehensive foundation in HR practices. HR professionals aiming to enhance their skills and knowledge. Business owners and managers responsible for HR functions. Individuals transitioning into the field of human resource management. Prerequisites This Ultimate HR Consultant Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path HR Consultant - Median salary of £36,000 per year. Human Resources Manager - Median salary of £40,000 per year. HR Advisor - Median salary of £30,000 per year. Talent Acquisition Specialist - Median salary of £35,000 per year. HR Business Partner - Median salary of £45,000 per year. Course Curriculum Ultimate HR Consultant Training Module 01: Introduction to Human Resource 00:17:00 Module 02: Employee Recruitment and Selection Procedure 00:32:00 Module 03: Employee Training and Development Process 00:22:00 Module 04: Performance Appraisal Management 00:19:00 Module 05: Employee Relations 00:14:00 Module 06: Motivation and Counselling 00:19:00 Module 07: Ensuring Health and safety at the Workplace 00:17:00 Module 08 : Employee Termination 00:15:00 Module 09: Employer Record and Statistics 00:11:00 Module 10: Essential UK Employment Law 00:26:00

The Podcasting course offers a comprehensive journey into the world of podcast creation, from foundational concepts to advanced techniques. Participants will gain a deep understanding of podcasting fundamentals, including planning, recording, editing, and promotion. With practical insights into podcasting tools, voice coaching, and video podcasting, this course empowers individuals to create engaging and professional podcasts. Participants will also learn about effective promotion and the option of outsourcing tasks for a successful podcasting venture. Learning Outcomes: Establish a strong foundation in podcasting fundamentals and its role in modern media. Develop effective podcast planning strategies to engage and captivate listeners. Explore a variety of podcasting tools and software for seamless production. Learn recording techniques for producing high-quality podcast episodes. Enhance vocal delivery and presentation skills through power voice coaching. Gain expertise in editing podcast episodes for polished content. Navigate the process of publishing and distributing podcasts across platforms. Extend your podcasting skills to video content creation for wider audience engagement. Why buy this Podcasting?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Podcasting you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Podcasting course is ideal for Aspiring podcasters eager to dive into the world of audio storytelling. Content creators looking to expand their audience through podcasting. Marketers and entrepreneurs aiming to leverage podcasts for brand exposure. Individuals with a passion for broadcasting and sharing their expertise. Prerequisites This Podcasting was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Podcaster - Earnings vary based on audience size, sponsorship, and monetization strategies. Content Creator - Average Salary: £25,000 - £40,000 per year. Digital Marketer - Average Salary: £28,000 - £45,000 per year. Media Producer - Average Salary: £30,000 - £50,000 per year. Communication Specialist - Average Salary: £25,000 - £35,000 per year. Course Curriculum Module 01: Podcasting Fundamentals Podcasting Fundamentals 00:18:00 Module 02: Planning Podcast Planning Podcast 00:26:00 Module 03: Podcasting Tools Podcasting Tools 00:15:00 Module 04: Recording a Podcast Recording a Podcast 00:15:00 Module 05: Power Voice Coaching Power Voice Coaching 00:18:00 Module 06: Editing Your Podcast Editing Your Podcast 00:25:00 Module 07: Publishing Podcast Publishing Podcast 00:22:00 Module 08: Creating a Video Podcast Creating a Video Podcast 00:16:00 Module 09: Promoting and Marketing Promoting and Marketing 00:14:00 Module 10: Podcast Outsourcing Podcast Outsourcing 00:13:00 Assignment Assignment - Podcasting 00:00:00

Podcasting Essentials is a comprehensive course that equips participants with the knowledge and skills needed to create and manage their own podcasts. Covering every aspect of podcasting, from planning and recording to editing and promotion, this course provides valuable insights into the world of podcast production. Participants will learn about podcasting fundamentals, planning and scripting, essential podcasting tools, recording techniques, voice coaching, editing, publishing, video podcast creation, effective promotion, and the option of outsourcing podcast-related tasks. Learning Outcomes: Understand the fundamentals of podcasting and its role in modern media. Plan and script podcast episodes effectively for engaging content. Familiarize yourself with essential podcasting tools and their usage. Apply proper recording techniques to capture high-quality podcast audio. Enhance your vocal delivery through power voice coaching. Edit podcast episodes for a polished and professional final product. Publish and distribute podcast episodes across various platforms. Explore the creation of video podcasts to expand your audience. Why buy this Podcasting Essentials?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Podcasting Essentials you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Podcasting Essentials course is ideal for Aspiring podcasters eager to start their own podcast series. Content creators looking to diversify their online presence. Entrepreneurs and marketers aiming to leverage podcasting for brand exposure. Individuals interested in learning about the technical and creative aspects of podcast production. Prerequisites This Podcasting Essentials was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Podcaster - Potential earnings vary based on audience size and sponsorship opportunities. Content Creator - Average Salary: £25,000 - £35,000 per year. Marketing Specialist - Average Salary: £25,000 - £40,000 per year. Media Producer - Average Salary: £30,000 - £45,000 per year. Communication Consultant - Average Salary: £28,000 - £38,000 per year. Course Curriculum Module 01: Podcasting Fundamentals Podcasting Fundamentals 00:18:00 Module 02: Planning Podcast Planning Podcast 00:26:00 Module 03: Podcasting Tools Podcasting Tools 00:15:00 Module 04: Recording a Podcast Recording a Podcast 00:15:00 Module 05: Power Voice Coaching Power Voice Coaching 00:18:00 Module 06: Editing Your Podcast Editing Your Podcast 00:25:00 Module 07: Publishing Podcast Publishing Podcast 00:22:00 Module 08: Creating a Video Podcast Creating a Video Podcast 00:14:00 Module 09: Promoting and Marketing Promoting and Marketing 00:14:00 Module 10: Podcast Outsourcing Podcast Outsourcing 00:13:00 Assignment Assignment - Podcasting Essentials 00:00:00

This course offers comprehensive training on key aspects of safeguarding vulnerable adults. Participants will gain knowledge about relevant legislations, types of abuse, safeguarding policies and procedures, risk management, and multi-agency collaboration.

Are you currently a life coach? Then are you having ideas to start a coaching business but you have no knowledge how to start this business idea of yours? This course will be helpful in setting yourself up for a successful business. Description As somebody who needs to begin their own coaching business, you've likely to found no idea on how best to go about it. With the unlimited resources on the web, everything is accessible on the off chance that you have sufficient energy to do the examination and all the more critically perceive between what you should tune in to and what you ought to disregard. You have to be critical especially that starting a business is a big risk to take but if done right will be very helpful for your success. The procedure can feel overpowering and might be stressful. But this course is designed to help you start your business the easiest way possible. You'll likewise discover reward data containing the frequently ignored concepts that can spare significant time and cash when beginning your life coaching business Who is the course for? Coaches who want to learn about starting up a coaching business. People who have an interest in coaching and business. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Coaching for Coach is a useful qualification to possess, and will be very helpful to have especially for these careers: Businessmen Coaching Specialist Life Coaches Mentors And much more! Coaching Defining Coaching and Mentoring 00:15:00 Coaching Assessment Review 00:05:00 Interpersonal Communication Skills 00:15:00 Critical Coaching Skills 00:05:00 Setting Goals with SPIRIT 00:15:00 Learning Styles and Principles 00:15:00 The Benefits/Consequences Matrix 00:15:00 Skills in the Coaching 00:15:00 Giving Effective Feedback 00:15:00 Coaching for Coaches Transition From A Coach To An Entrepreneur 00:15:00 Ways To Raise Capital For Your Business 00:30:00 Design A Successful Business Model 00:30:00 Things You Need To Know About Setting Up A Company 00:15:00 Build A Remarkable Brand 00:30:00 Develop Effective Marketing Strategies 00:30:00 Advertising Is Important To Get Noticed 00:15:00 Expand Your Business 00:15:00 Joint Venture With Reputable Coach 00:15:00 Franchise Your Coaching Program 00:15:00 Becoming a Life Coach Understanding the Concepts 01:00:00 Life Coaching Areas 00:15:00 The Role of a Life Coach 00:30:00 Key Skills of a Life Coach 00:30:00 Do You Have What It Takes To Be A Coach? 00:30:00 Coaching Business 00:30:00 The Income Streams of a Life Coach 00:30:00 How to Build Your Business 00:15:00 Life Coaching FAQ 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: As worldwide organisations move towards a flatter, group-based structure, directors and group leaders are required to find the best ways of how to consolidate full-time operational duties with leadership or managerial roles. This course will be very beneficial for people who wish to be or are already in leading roles in any organisation. This course will equip anyone with the essential leadership and people management skills. Who is the course for? This course is for relatively new leaders and directors and/ those getting ready for management roles. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Manager Director Team leader General Manager Small Business Owner. Human Resources Manager Corporate Services Manager Human Resources Advisor Human Resources Consultant Human Resources Officer Operations Manager Leadership and People Management Certificate Course - Updated Version Module 01: Introduction to Leadership 00:30:00 Module 02: Inspiration and Leadership 00:30:00 Module 03: Setting Goals and Time Management 00:22:00 Module 04: Body Language and Effective Communication 00:30:00 Module 05: Self-Esteem and Assertiveness Skills 00:24:00 Module 06: Business Management and Corporate Behaviour 00:16:00 Module 07: Meeting Management 00:21:00 Module 08: Project Management 00:23:00 Module 09: Risk Management 00:19:00 Module 10: Team Work and Team Building 00:20:00 Module 11: Performance Management 00:17:00 Module 12: Critical Thinking: Implications for Leadership 00:20:00 Leadership and People Management Certificate Course - Old Version Leadership Introduction 00:30:00 The Opposite Side of the Coin 01:00:00 How to Lead and Influence People 01:00:00 Getting the Most from Your Team 01:00:00 Extraordinary Ways to Be a Better Leader 00:30:00 Conclusion 00:15:00 Leadership and People Management Module One - Getting Started 00:30:00 Module Two - The Evolution of Leadership 01:00:00 Module Three - Situational Leadership 01:00:00 Module Four - A Personal Inventory 01:00:00 Module Five - Modeling the Way 01:00:00 Module Six - Inspiring a Shared Vision 01:00:00 Module Seven - Challenging the Process 01:00:00 Module Eight - Enabling Others to Act 01:00:00 Module Nine - Encouraging the Heart 01:00:00 Module Ten - Basic Influencing Skills 01:00:00 Module Eleven - Setting Goals 01:00:00 Module Twelve - Wrapping Up 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Leadership and People Management Certificate Course 00:20:00 Final Exam Final Exam- Leadership and People Management Certificate Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you interested and excited to become a school teacher in the UK? If yes, you need to have certain recognised qualifications, i.e., Qualified Teacher Status (QTS), by following an Initial Teacher Training programme (ITT). To gain the required qualification above, you need to become competent and skilled enough! With our Nursery Training bundle, you will acquire the necessary knowledge and skills and eventually become a qualified teacher. This Nursery Training is a bundle of 11 courses. We have sincerely combined these 11 courses with a comprehensive curriculum made by the expert teachers to make this Teacher Training highly valuable for you. Depending on your need, you will get dedicated tutor support throughout this Course. Our tutors are always happy to assist our learners. So, you need to ask for assistance only! With this Nursery Training, you will get 11 courses! It means you will get 11 different certificates of achievement once you complete all the courses successfully. Imagine how your CV will be enriched. And the PDF certificates are completely free. With this Nursery Training, you will increase your employability skill enormously and stand out from the crowd. So, why do you hesitate? Just enrol on this Nursery Training, and the rest is on us to make your learning journey a pleasant one. This Nursery Training is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Let's see what are those 11 courses included in this Nursery Training Bundle - Level 2 Award in Support Work in Schools and Colleges Level 2 Diploma for the Early Years Practitioner Level 3 Award in Childcare and Education Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Primary Teaching Diploma Teaching Assistant Early Years Level 4 Dyslexia Autism Diploma ADHD Awareness Course Learning Outcomes By the end of this Nursery Training Course Bundle, you will be able to - Identify different teaching roles and responsibilities. Become competent to qualify for the QTS test. Be a teacher in your chosen field. Deal with students effectively and efficiently in different settings. Take care of the Special Education Needs and other problems the children face. Why Choose This from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF 11 certificate as soon as completing the course. [ Note: Free PDF certificate as soon as completing the course ] ***Nursery Training Course Bundle - 11 Courses in 1: Curriculum*** **Course 01: Level 2 Award in Support Work in Schools and Colleges Module 01: Understand Schools and Colleges as Organisations Module 02: Understand Children and Young People's Development Module 03: Understand Communication and Professional Relationships with Children, Young People and Adults Module 04: Understand Children and Young People's Health and Safety Module 05: Safeguarding Children and Young People Module 06: Understand Equality, Diversity and Inclusion in Work with Children and Young People -------------------------------- **Course 02: Level 2 Diploma for the Early Years Practitioner Module 01: Roles and Responsibilities of the Early Years Practitioner Module 02: Health and Safety of Babies and Young Children in the Early Years Module 03: Equality, Diversity and Inclusive Practice in Early Years Settings Module 04: Safeguarding, Protection and Welfare of Babies and Young Children in Early Years Settings Module 05: Understand How to Support Children's Development Module 06: Support Care Routines for Babies and Young Children Module 07: Support the Planning and Delivery of Activities, Purposeful Play Opportunities and Educational Programmes Module 08: Promote Play in an Early Years Setting Module 09: Support Well-being of Babies and Young Children for Healthy Lifestyles Module 10: Support Babies and Young Children to be Physically Active Module 11: Support the Needs of Babies and Young Children with Special Educational Needs and Disability Module 12: Promote Positive Behaviour in Early Years Settings Module 13: Partnership Working in the Early Years Module 14: Support Children's Transition to School -------------------------------- **Course 03: Level 3 Award in Childcare and Education Module 1: Child Development from Conception to Seven Years Module 2: Children's Health and Wellbeing -------------------------------- **Course 04: Diploma in Special Education Needs (SEN) Module 01: Introduction Module 02: A Quick Overview of the New SEND Code of Practice Module 03: Legislation Related to SEN Module 04: SEN Assessments and Descriptors Module 05: Education for Children with Disabilities Module 06: Common SEN Conditions Found Within Mainstream Schools and many more... -------------------------------- **Course 05: EYFS Teaching Diploma Module 01: An Overview of EYFS Module 02: Significance of Early Years in Development Module 03: Teaching Techniques Focusing EYFS Module 04: Curriculum for EYFS Teaching Module 05: EYFS Teaching Career Module 06: Fostering Learning and Development Module 07: Children Having Special Education Needs or Disabilities Module 08: Guiding Parents to the Early Years Foundation Stage Module 09: Safety Requirements and many more... -------------------------------- **Course 06: Primary Teaching Diploma Module 01: Primary Education in the UK Module 02: Responsibilities, Qualifications and Skills Module 03: Initial Teacher Training Module 04: Types of Schools in the UK Module 05: Importance of Early Years in Development Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English -------------------------------- **Course 07: Teaching Assistant Module 01: Roles and Responsibilities of the Teaching Assistant Module 02: Working in the School Module 03: Working in the Classroom Module 04: Promote Children and Young people's Positive Behaviour Module 05: Support Children and Young People's Health and Safety Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English Module 08: Teaching Primary Mathematics Module 09: Teaching Primary Science, Design and Technology Module 10: Teaching Other Primary Subjects and many more... -------------------------------- **Course 08: Early Years Level 4 Module 1: Supporting the Emotional and Physical Well-being of Children Module 2: Equality, Diversity and Professional Partnerships Module 3: Health and Safety Legislation Module 4: Observations, Assessments and Planning Module 5: Safeguarding Children Module 6: The Early Years Foundation Stage Module 7: Managing in a Nursery Environment Module 8: Engaging in Professional Development -------------------------------- **Course 09: Dyslexia Module 01: An Overview of Dyslexia Module 02: Learning Difficulties Due to Dyslexia Module 03: Impact of Dyslexia in the Educational Setting Module 04: Helping Adults with Dyslexia Module 05: Dyslexia in the Workplace Module 06: Approaches in Dyslexia Module 07: Dyslexia Strengths and Rewards Module 08: Assessment and Evaluation of Dyslexia Module 09: Dyslexia Friendly Learning Environment Module 10: Relevant Laws for Dyslexia -------------------------------- **Course 10: Autism Diploma -------------------------------- **Course 11: ADHD Awareness Course Assessment Method After completing each module of Nursery Training Bundle, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Bundle Course is ideal for you to become a teacher in any setting. Moreover, existing teachers will also benefit from this Nursery Training Bundle by enriching their knowledge and skills. Requirements There is no specific requirement to enrol for this Nursery Training Bundle. However, you need to be over 16. Besides, to gain the best out of this Bundle Course , you must have a strong passion for becoming a teacher. Career path You can become skilled in different teaching professions with this Nursery Training Bundle. Such as - Primary Teacher Primary Teaching Assistant Teaching Assistant EYFS Teacher Nursery Nurse SEN Teacher Certificates Certificate of completion Digital certificate - Included

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do. Course overview Duration: 1 day (6.5 hours) This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training. Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required. Objectives  The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings. By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours. Content What is influencing and assertiveness? Sources of power Influencing skills and choosing the right approach When to be assertive and alternative behaviours Assertive behaviour Behavioural styles and their impact on working relationships Identifying different behaviour types; assertive, aggressive, passive Building confidence and negotiating a win/win result Developing Skills Communication skills – the language of influence and communication dynamics Different influencing techniques and when to use them The art of saying ‘No’ - having the confidence to challenge Receiving criticism assertively and assertiveness behaviour analysis The language of assertion Meeting skills Giving and receiving feedback Dealing with confrontation, aggression and challenges in a confident manner Practical Exercises and Action Planning Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.