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Conflict is inevitable, but chaos isn’t. This Level 2 Conflict Management Course is your stepping stone to understanding what truly drives disputes and how to disarm them with confidence and professionalism. Whether you're in customer service, education, hospitality, or any public-facing role, this course equips you with the right mindset and communication strategies to keep interactions calm and constructive—even when tempers flare. From learning how to spot the early signs of conflict to knowing when to escalate and when to de-escalate, every module offers well-structured insights designed to help you respond with clarity, not confusion. Sharpen your ability to handle tense conversations with poise, maintain dignity under pressure, and navigate workplace disagreements with tact. If you work with people (and let’s be honest, who doesn’t?), this course offers a timely and effective way to stay cool when situations heat up. Ask ChatGPT Why People Love And Enrol in The Course From One Education Eligibility for an CPD accredited certificate on successful completion of the course QLS Endorsed Certificate is available for the title: Dealing with Conflict at Work Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) Key Features CPD Accredited Quality License Endorsed This masterclass Dealing With Conflict Management At Work online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our Dealing With Conflict Management At Work is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the Dealing with Conflict at Work course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our today and take control of your career! Course Curriculum of Dealing With Conflict Management At Work: Here is a curriculum breakdown of the course: ***Dealing with Conflict at Work*** Unit 01: Introduction Welcome to the Course What are Conflict and Conflict Management? Unit 02: Understand the Keys to Conflict Management The Rational and Irrational Sources of Conflict The Effects of Respect on Conflict How to Use Respect to Help Resolve Conflict Unit 03: How Misunderstandings Arise and the Solution How Communication Works How we listen: The Four Listening Levels How to Listen Well Unit 04: Personality Types in Conflict Management How Personality Types Conflict How Specific Personalities Clash at Work How to Avoid Personality Clash Unit 05: Escalation of Conflict Resistance: It's Not Conflict yet. The Onion Model of Resistance The Signs of Escalation Unit 06: De-escalating Conflict The Strategies for Handling Conflict De-escalation Process The Thomas-Kilmann Model The Five Thomas-Kilmann Modes Getting Help from a Third Party How to Recover from a Broken (Professional) Relationship Unit 07: Closing Section of Conflict Management Good Conflict and Bad Conflict The Secret to Avoiding Conflict Exam and Assessment MCQ based test 60% Marks to pass Instant Assessment and Feedback CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Dealing with Conflict Management at Work training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. If you are also interested in Level 2 Award in Conflict Management (RQF)/Level 3 Award in the Delivery of Conflict Management Training (RQF)/Level 3 Award in the Delivery of Conflict Management Training (RQF) - Level 3 Deliverer of Conflict Management Course, then our course will be a great help to understand the topics from the ground. Study the course today and increase your professional skillset from the comfort of your home! Requirements No formal qualification is required Career path Operations Manager Tutor - SIA Security HR and Office Manager Customer Support Specialist Health And Safety Officer Certificates Certificate of completion Digital certificate - £9 After successfully completing this course, you will qualify for the CPD-certified certificate from One Education. PDF Certificate: £9 Certificate of completion Hard copy certificate - £69 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £69 International: £69 + £10 (postal charge) = £79 CPD Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Conflict might be inevitable—but turning it into organised conversation? That’s where the Conflict Management Mini Bundle comes in. Covering human resources structures, communication skills, organisational tactics, problem solving, and mindfulness, this bundle adds logic to workplace chaos without any incense burning. Whether you’re smoothing office tensions or simply managing competing inbox demands, these modules help you structure how you think, talk, and manage tasks. Calm minds, sharp conversations, and better workplace habits—because arguments rarely send calendar invites in advance. Learning Outcomes: Understand HR processes for workplace support and issue resolution. Learn structured communication skills for various workplace scenarios. Apply problem-solving techniques to interpersonal or team issues. Explore basic mindfulness methods for calm and clarity. Develop organisational habits to manage workflow and stress. Combine HR and communication approaches for smoother interactions. Who is this Course For: HR staff involved in employee conversations or dispute resolution. Team leaders seeking structured thinking in daily management. Office professionals handling internal communication challenges. Admins supporting department heads with workflow organisation. New managers facing people-based problem solving daily. Customer service staff dealing with interpersonal conflicts. Workplace coordinators navigating cross-team communication issues. Anyone interested in clear thinking during workplace disagreements. Career Path: HR Administrator – £26,000/year Workplace Conflict Adviser – £28,000/year Office Manager (Team Focus) – £30,000/year Internal Communications Assistant – £27,500/year Organisation Development Support – £29,500/year Mindfulness Programme Assistant – £25,000/year

The Nursing Assistant Mini Bundle focuses on what truly matters in support roles—care, clarity, and comfort. The course covers nursing principles, personal hygiene, health and social care, childcare responsibilities, and communication skills that are more useful than a cup of tea on a Monday morning. Whether your goal is to assist others or to understand how care environments function, this bundle helps structure your knowledge of patient support, hygiene routines, and communication essentials. It’s an excellent stepping stone for those seeking order in the often unpredictable world of people-care. Learning Outcomes: Understand core responsibilities within nursing support roles. Learn hygiene standards and person-focused care routines. Gain foundational knowledge in childcare and daily support. Explore communication techniques within care environments. Study health and social care organisational basics. Connect hygiene, care, and communication in care settings. Who is this Course For: Aspiring nursing support staff and care assistants. Individuals working with children in home care settings. Carers seeking formal knowledge to support responsibilities. Health support workers looking to grow foundational skills. Administrative staff in health and social care sectors. Those exploring structured caregiving environments. Family carers seeking to understand care and communication. Anyone interested in human-focused support roles. Career Path: Nursing Assistant – £23,500/year Childcare Support Worker – £22,000/year Health Care Assistant – £23,000/year Social Care Assistant – £24,000/year Residential Support Worker – £25,000/year Community Care Administrator – £22,500/year

Description: Managing a workspace is not an easy task by any means. Employers require vast experience to understand how to work with people of various mindset. This course brings you the opportunity to learn and understand these different mindsets and help you skillful in managing your workspace. This course will give you an insight on how every person is unique and accustomed to having their own way of living. Yet, we all need to work together to make something happen. You get to learn about the factors that effect the work environment, both positive and negative. Moreover, this course highlights on how substance abuse may lead to unhealthy work environment for the co-workers. Learning Outcomes: Realise about marijuana along with the other genres of cannabis and of their uses Decode the ways of marijuana use and the effect an individual physically, psychologically, as well as in his behavior Identify the symptoms of marijuana uses Allot a definition to its related issues as it creates at the workplace Understand the legal rights of employers and employees with regards to cannabis use in the workplace Figure out the valid rights of the employers as well as the employees with respect to cannabis usage at the workplace Make your response to the events of the accused marijuana usage at the workplace Improve a positive workplace drug along with an alcohol code of conducts Identify the advantages to having tough conversations Describe the components of an effective behavior modification conversation Use your organization's resources to help you deal with hygiene issues Overcome barriers that employees put up when discussing hygiene problems Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence Nip poor hygiene habits in the bud Identify ways to encourage good hygiene at your workplace Define frame of reference Establish a positive intent and the desired outcome Use good communication skills during a conversation Draft a script for a difficult conversation Use specific steps to carry out a difficult conversation Access additional resources as required Maintain safety in a conversation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Controversial Workplace Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Controversial Workplace Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 1 Drugs and the Workplace 00:15:00 Marijuana 00:15:00 Workplace Impacts 00:15:00 Medical Marijuana 00:30:00 How to Intervene 00:30:00 Drug and Alcohol Policy 01:00:00 Module 2 Let's Talk About It! 00:15:00 Guidelines for Difficult Conversations 00:15:00 Overcoming Objections 00:30:00 Bad Hair Days (And Weeks and Months) 00:15:00 Addressing Piercings and Body Artwork 00:15:00 Helping Employees Dress for Success 00:15:00 Bad Breath 00:15:00 Gastrointestinal Issues 00:15:00 Body Odor 00:15:00 Module 3 Choosing to Have the Conversation 00:30:00 Toolkit for Successful Conversations 00:30:00 Choosing the Time and Place 00:15:00 Framework for Difficult Conversations 00:30:00 Staying Safe 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description The Portuguese language is one of the rich languages in the world. It is said that language is a great medium of communication and interaction. It enables you to get acquainted with a new culture, nation, and heritage by knowing their language. The Portuguese language is not far behind them. If you want to learn more about the Portuguese language, you may look at the Portuguese Language Level 2 course. This course will guide you to learn how to form sentences with the help of vocabularies, phrase, and incorporation of appropriate thought. The course will also assist you to build some logical sentences step by step with an interesting way to use these when you are on holiday at Portuguese speaking country or Portuguese speakers. It's easy and effective style make you more confident to learn this language quickly. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Portuguese Language Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Portuguese Language Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Lesson 1 Lesson 1a FREE 00:03:00 Lesson 1b 00:03:00 Lesson 1c 00:04:00 Lesson 2 Lesson 2a 00:04:00 Lesson 2b 00:03:00 Lesson 2c 00:05:00 Lesson 2d 00:05:00 Lesson 2e 00:01:00 Lesson 3 Lesson 3a 00:04:00 Lesson 3b 00:03:00 Lesson 3c 00:04:00 Lesson 3d 00:04:00 Lesson 3e 00:03:00 Lesson 3f 00:03:00 Lesson 4 Lesson 4a 00:03:00 Lesson 4b 00:03:00 Lesson 4c 00:03:00 Lesson 4d 00:03:00 Lesson 4e 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The Leadership Skills Diploma is intended to enable students to have the appropriate skills to lead high-performing groups and accomplish operational success. The course also helps students to create entrepreneurial and imaginative ways to manage individuals, funds, ventures and groups. Who is this course for? The course is suitable for those who are currently leading a team or managing staff or building towards a career in management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Leadership and management is a useful qualification to possess, and would be beneficial for the following careers: Business Manager Corporate Services Manager Distribution Center Manager Public Sector manager Information Services Manager Operation Manager Office Manager Leadership Skills Diploma - Updated Version Module 01: Developing the Leader Within You 00:21:00 Module 02: Emotional Intelligence in Leadership 00:17:00 Module 03: Communication Skills 00:26:00 Module 04: Public Speaking 00:30:00 Module 05: Critical Thinking in Problem-Solving and Decision Making 00:23:00 Module 06: Motivation and Counselling 00:16:00 Module 07: Management and Leadership 00:26:00 Leadership Skills Diploma - Old Version Who is a Leader 00:30:00 Leadership Qualities 00:30:00 Leadership Skills 00:30:00 The Most Effective Leadership Styles 00:30:00 Leadership Principles 01:00:00 Handling Opposition in your leadership 00:30:00 So What Do Followers look for in their Leaders? 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Leadership Skills Diploma 00:20:00 Final Exam Final Exam- Leadership Skills Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This course will teach you all the important aspects of personal development. The impression of self-awareness and personal development is as old as the existence of human beings. From the time we stirred to mindfulness of people, the impulsive notion of ending up plainly better by development and survival of the fittest is a piece of our identity. With the development of innovation and the logical procedure, self-reorganization has in like manner turned out to be more logical. We have found how to mention objective facts and to detail theories. In this course, we will be able to test these potential outcomes and find central standards about how to exist. Who is the course for? Professionals who are helping people build their personal goals People who have an interest in the personal development concepts Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Concepts of Personal Development is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Guidance Counsellors Life Coach Mentors Psychologists. Concepts of Personal Development Affirmations 01:00:00 Goals 01:00:00 Improve Social Skills 00:30:00 Be A Leader 00:30:00 Brain Power 00:15:00 People Skills 01:00:00 Communication 01:30:00 Shape Your Destiny 00:15:00 Let Go 01:00:00 Personal Magnetism 00:30:00 Wrapping Up 01:00:00 Mock Exam Mock Exam- Concepts of Personal Development 00:20:00 Final Exam Final Exam- Concepts of Personal Development 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description The Portuguese language is one of the rich languages in the world. It is said that language is a great medium of communication and interaction. It enables you to get acquainted with a new culture, nation, and heritage by knowing their language. The Portuguese language is not far behind them. If you want to learn more about the Portuguese language, you may look at the Complete Portuguese Language Course . This course will guide you to learn how to form sentences with the help of vocabularies, phrase, and incorporation of appropriate thought. The course will also assist you to build some logical sentences step by step with an interesting way to use these when you are on holiday at Portuguese speaking country or Portuguese speakers. It's easy and effective style make you more confident to learn this language quickly. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Portuguese Language Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Portuguese Language Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Lesson 1 Lesson 1a FREE 00:03:00 Lesson 1b 00:03:00 Lesson 1c 00:04:00 Lesson 2 Lesson 2a 00:04:00 Lesson 2b 00:03:00 Lesson 2c 00:05:00 Lesson 2d 00:05:00 Lesson 2e 00:01:00 Lesson 3 Lesson 3a 00:04:00 Lesson 3b 00:03:00 Lesson 3c 00:04:00 Lesson 3d 00:04:00 Lesson 3e 00:03:00 Lesson 3f 00:03:00 Lesson 4 Lesson 4a 00:03:00 Lesson 4b 00:03:00 Lesson 4c 00:03:00 Lesson 4d 00:03:00 Lesson 4e 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Let's learn the basic concepts for developing chatbots with machine learning models. This compact course will help you learn to use the power of Python to evaluate your chatbot datasets based on conversational notes, online resources, and websites. Garner hands-on practice in text generation with Python for chatbot development.

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support