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Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do simple calculations like adding VAT or sale prices feel hard to work out? Or, Having trouble composing perfectly spelt and punctuated emails or letters? To overcome these daily struggles, you require a set of functional skills. Functional Skills Maths and English Level 2 open doors to education, life and career. The UK government has recognised functional skills as critical for improving people's literacy and numeracy. To mention a few benefits, good literacy and numeracy abilities enable people to perform better at work, manage their money, assist children with schoolwork, and participate in civic activities. It equips individuals with the confidence and independence necessary to thrive in both personal and professional life. With our 2-in-1 Functional Skills Maths and English Level 2 bundle course, you can get a complete understanding of the essential concepts of Maths and English. This bundle course comprises the ultimate two expert-tailored courses to provide you with the fundamentals of functional skills, and they are: Course 01: Functional Skills Maths Course 02: Functional Skills English Join thisFunctional Skills Maths and English Level 2 bundle today - Learn essential life skills and administer them to address real-world challenges. What you'll learn Establish an effective understanding of the frameworks of functional skills. Learn about several sorts of numbers, including integers, rational numbers, and more. Enlighten yourself with mathematical concepts such as factors, fractions, and percentages. Understand how to apply BODMAS, the unitary method, and calculate profit and loss. Get acquainted with approximation, estimation, and scientific notation or standard form. Acquire a firm grasp of English grammar, sentence structures, punctuation, and spelling. Develop a thorough understanding of frequent blunders and how to avoid them. Strengthen your teaching productive and receptive skills. Why People Love And Enrol One Education Eligibility for CPD accredited certificates on successful completion of each of the courses in this bundle Learning materials of this bundle contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to this bundle of materials for 12 months Full Tutor support on weekdays (Monday - Friday) Throughout Functional Skills Maths and English Level 2 course, you will get a comprehensive understanding of Maths and English fundamentals. This functional skill package includes essential mathematical topics such as fractions, BODMAS, the unitary method, percentages, etc. You'll also learn about different sorts of numbers, such as integers, rational numbers, and so on. With the assistance of the Functional Skills Maths and English Level 2 training, you will gain a firm grasp of English grammar, spelling, and sentence structure. Additionally, you'll learn about frequent English errors and how to prevent them. This masterclass will also train you in the essential teaching of productive and receptive skills. Functional Skills Maths Level 2 Integers (Directed Numbers) Factors and Multiples Fractions Simplification Rule: BODMAS Decimal numbers Rational Numbers Approximation Estimation and Scientific Notation or Standard form Percentage Ratio and Proportion Unitary Method and its Applications Profit, Loss, discount, and Tax Functional Skills English Level 2 Module 01: Linguistics Module 02: Teaching Grammar and Vocabulary Module 03: The Basics of Sentences Module 04: Structure of Sentence Module 05: Question Module 06: Punctuation & Capitalisation Module 07: Spelling Module 08: English Pronunciation Module 09: Teaching Receptive Skills: Reading Module 10: Teaching Productive Skills: Writing Module 11: Teaching Receptive Skills: Listening Module 12: Teaching Productive Skills: Speaking Method of Assessment Students will have to take automated multiple-choice exams for each course to successfully complete the bundle. The exams will be online and you will need to score 60% or above in order to pass. After successfully passing each exam, you will be able to apply for your CPD-accredited certificate. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the following bundle courses, learners will be able to order endorsed certificates as proof of their achievement: Functional Skills Level 2 (Maths and English) (within the UK: £69, International: £79) Hardcopy of these certificates of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying the certificate prices mentioned beside the respective course's name. CPD Accredited Certification from One Education Once you have finished the bundle courses, you will be eligible to apply for CPD accredited certificates for each of the courses inside this bundle as proof of your new skills and your continued professional development. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Functional Skills Maths and English Level 2course is ideal for: Individuals looking to improve their functional maths and English skills Those interested in gaining knowledge of IT hardware, software, and security Anyone looking to develop skills in functional fitness training areas such as power, strength, range of motion, balance, and endurance Individuals interested in progressing to higher levels of study or work. Requirements There are no formal entry requirements for the Functional Skills Maths and English Level 2 bundle, with enrolment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Career path After completing Functional Skills Maths and English Level 2 course, You can explore jobs such as: Office Administrator (£15,000 - £25,000/ year) Data Entry Clerk (£16,000 - £20,000/ year) Customer Service Representative (£16,000 - £22,000/ year) IT Support Technician (£18,000 - £30,000/ year) Personal Trainer (£18,000 - £35,000/ year) Fitness Instructor (£14,000 - £30,000/ year)

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Pharmacy Skills, Medicine Management & Medical Law

The emphasis is on competence, fitness to practice and life-long learning. Underpinning this is that clinical specialists and experts take the lead in teaching and training to develop knowledge and skills. However, not everyone has the tools to teach knowing how to is the key to successful learning, this programme is designed to Train the Trainer.

Improve Your Social Skills Certification Great social abilities are fundamental for accomplishment in each everyday issue. Individuals who are willing and ready to make positive associations with others are additionally intellectually and actually better. In this course, you will learn viable techniques and tips that will improve your relational abilities, help you assemble connections and recuperate from social dismissal. With training, anybody can figure out how to explore social circumstances effortlessly. You Will Learn: Why offering praises is a decent method to start rehearsing your social abilities Instructions to make casual chitchat that will assist you with creating positive connections Step by step instructions to tune in to other people Instructions to seem certain, even in circumstances that make you apprehensive What you ought to do in the event that you commit an error before others Advantages of Taking This Course: You will show up more sure and believable at work, which will improve your expert standing and occupation possibilities You will appreciate more noteworthy affinity with your colleagues, which will improve your overall occupation fulfillment You will encounter a more prominent feeling of association in your own connections In the event that you need to make new companions, this course will assist you with extending your group of friends

Functional Skills English: Level 1,2 course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Functional Skills English: Level 1,2. Our course starts with the basics of Functional Skills English: Level 1,2 and gradually progresses towards advanced topics. Therefore, each lesson of this Functional Skills English: Level 1,2 is intuitive and easy to understand. So, stand out in the job market by completing the Functional Skills English: Level 1,2 course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Functional Skills English: Level 1,2 course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Get 3 CPD Accredited Courses for only £29! Offer Valid for a Limited Time!! Hurry Up and Enrol Now!!! Course 01: Functional Skills English Course 02: Functional Skills English Level 1 Course 03: Functional Skills English Level 2 Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of the Functional Skills English Bundle Functional Skills English Basics of Grammar The Basics of Sentence Structure of Sentence Punctuation & Capitalisation Spelling Functional Skills English Level 1 Introduction to the Course Basics of Grammar The Basics of Sentence Structure of Sentence Questions Punctuation and Capitalisation Spelling Common Mistakes and Ways to Improve Functional Skills English Level 2 Linguistics Teaching Grammar and Vocabulary The Basics of Sentence Structure of Sentence Questions Punctuation and Capitalisation Spelling English Pronunciation Teaching Receptive Skills: Reading Teaching Productive Skills: Writing Teaching Receptive Skills: Listening Teaching Productive Skills: Speaking CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Functional Skills English: Level 1,2 course. Requirements To enrol in this Functional Skills English: Level 1,2 course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Functional Skills English: Level 1,2. Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included Free 3 CPD Accredited PDF Certificates. Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Overview With the ever-increasing demand for Proofreading in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Proofreading may be. Learning about Proofreading or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Proofreading . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Proofreading is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Proofreading course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Proofreading course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Proofreading course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Proofreading , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Proofreading , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Proofreading , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Proofreading course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1 - Introduction to Proofreading Introduction to Proofreading 00:00 Module 2 - Methods of Proofreading Methods of Proofreading 00:00 Module 3 - Applying the Style Sheet Applying the Style Sheet 00:00 Module 4 - Introduction to Copy-Editing Introduction to Copy-Editing 00:00 Module 5 - Common Problems to check in a Proof Common Problems to check in a Proof 00:00 Module 6 - On-Screen Proofreading On-Screen Proofreading 00:00 Module 7 - Legal Checks Legal Checks 00:00

Overview This comprehensive course on Interview Skills: Ace the Interview will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Interview Skills: Ace the Interview  comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Interview Skills: Ace the Interview. It is available to all students, of all academic backgrounds. Requirements Our Interview Skills: Ace the Interview is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 15 lectures • 00:29:00 total length •Introduction: 00:02:00 •Tell me about yourself: 00:02:00 •Why do you want to join this organisation?: 00:03:00 •What are your Strengths?: 00:02:00 •What are your Weaknesses ?: 00:02:00 •Why You ?: 00:02:00 •Where do you see yourself in 5 Years?: 00:02:00 •Why did you leave your previous employer?: 00:01:00 •Share about a past conflict & how did you resolve it?: 00:02:00 •Past Salary & Expectations?: 00:02:00 •People's Perception about You ?: 00:02:00 •Do You have Any Questions?: 00:01:00 •The Outcome: 00:02:00 •General Instructions: 00:04:00 •Assignment -Interview Skills: Ace the Interview: 00:00:00

The Basic Transcription Skills Course introduces you to the essential techniques needed in today's digital age, where accurate transcription is increasingly vital across various industries. Mastering transcription not only enhances your language proficiency but also sharpens your attention to detail and listening skills. In our daily lives, these skills are invaluable for summarizing meetings, creating written records, or transcribing interviews. Professionally, proficiency in transcription opens doors to numerous job opportunities in the UK and beyond, with positions ranging from freelance transcriptionists to roles in healthcare, legal, and media sectors. Salaries for transcriptionists in the UK vary based on experience and specialization but can start from £20,000 annually. The demand for transcription services is growing steadily, with an increase of approximately 5% annually, reflecting the expanding need for accurate documentation and data management. By enrolling in this course, you'll gain a competitive edge in the job market and contribute effectively to the evolving needs of modern communication and documentation processes. Key Features: CPD Certified Basic Transcription Skills Course Free Certificate from Reed CIQ Approved Basic Transcription Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to the World of Transcription Module 02: Fundamentals of Transcription Techniques Module 03: Exploring Advanced Transcription Methods Module 04: Navigating Grammar and Punctuation in Transcription Module 05: Transcription Specializations in Various Fields Module 06: Crafting a Prosperous Transcription Career Learning Outcomes: Perfect your transcription craft with advanced techniques for varied contexts. Command grammar and punctuation, adding a professional touch to transcriptions. Specialize in diverse fields, adapting your skills to different subject matters. Elevate your transcription finesse, transforming spoken words into written brilliance. Navigate complex language nuances, mastering the subtleties of transcription intricacies. Forge a path towards a successful career, where your transcriptions stand as testimonials. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Transcription Skills 41:47 1: Module 1: Introduction to the World of Transcription Preview 08:06 2: Module 2: Fundamentals of Transcription Techniques 06:57 3: Module 3: Exploring Advanced Transcription Methods 07:11 4: Module 4: Navigating Grammar and Punctuation in Transcription 05:59 5: Module 5: Transcription Specializations in Various Fields 06:56 6: Module 6: Crafting a Prosperous Transcription Career 05:38 7: Leave A Review 01:00 Who is this course for? This Basic Transcription Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Transcription Skills. Moreover, this course is ideal for: Writers seeking linguistic precision and versatility. Language enthusiasts eager to master transcription intricacies. Communication professionals desiring advanced language skills. Content creators aiming to transform spoken content into written brilliance. Aspiring transcriptionists looking to craft a successful career in the field. Requirements There are no requirements needed to enrol into this Basic Transcription Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Transcription Skills course. Career path After finishing this Basic Transcription Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Transcription Skills are: Medical Transcriptionist - £20K to £30K/year. Legal Transcriptionist - £25K to £35K/year. General Transcriptionist - £18K to £28K/year. Captioner - £22K to £32K/year. Transcription Editor - £24K to £34K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.