Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Unlock the power of Ansible in DevOps with this in-depth video course. From beginner to expert, this course covers everything you need to know about Ansible, accompanied by hands-on exercises that you can practice right in your browser. No prior experience needed.
Mindfulness-Based Stress Reduction (MBSR) is an effective, scientifically researched method for reducing physical and psychological suffering while building resilience, balance, and peace of mind.
Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Welcome To The Course Course Overview 00:02:00 Where to Get Articles 00:03:00 Let's Building Our Website! Free Hosting Service 00:01:00 Free Domain Name 00:07:00 Install WordPress 00:03:00 Cleaning Out Website 00:03:00 Change WordPress Defeat sittings 00:03:00 Installing The Theme 00:02:00 Create Logo & Pages & Categories 00:06:00 Add Posts and Widgets 00:07:00 Add ads on Our blog 00:04:00 Social Marketing Advantage Guide Social Marketing Advantage Guide 00:02:00 Assessment Assessment - WordPress For Beginners 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Industrial and Organisational Psychology Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Industrial and Organisational Psychology Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Industrial and Organisational Psychology Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Industrial and Organisational Psychology Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Industrial and Organisational Psychology ? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Industrial and Organisational Psychology there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Industrial and Organisational Psychology course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Industrial and Organisational Psychology does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Industrial and Organisational Psychology was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Industrial and Organisational Psychology is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction to I/O Psychology & Basic Theories Introduction 00:01:00 What is I/O Psychology? 00:10:00 The Big 5 Personality Trait Model 00:04:00 Maslow's Hierarchy of Needs 00:06:00 Roles of I/O Psychologists Employee Motivation 00:05:00 Job Analysis 00:06:00 Building Leadership & Training 00:07:00 Workplace diversity 00:04:00 Product Design 00:05:00 Improving Workplace Performance 00:07:00 Ergonomics 00:03:00 Examples of Lean Tools 00:04:00 Ergonomics Part 2 00:04:00 Popular jobs Opportunities in I/O psychology HR Management 00:10:00 Workforce Insight Analyst 00:09:00 Business Development Consultant 00:05:00 Organizational Effectiveness Manager 00:10:00 Executive Coach 00:06:00 Internal External Business Consultant 00:20:00 Team Development Manager 00:14:00 Change Manager 00:07:00 Strategy Development Manager 00:11:00 Recruitment Manager 00:10:00 Behavioral Analyst 00:02:00 Policy Officer 00:09:00 Engineering Psychologist 00:06:00 Difference between IO and Business Psychology 00:03:00 Is IO Psychology for you? 00:03:00 Order Your Certificate Order Your Certificate QLS 00:00:00
The 'Entrepreneurship' course is designed to equip aspiring entrepreneurs with essential abilities, skills, and tools required to succeed in the business world. It covers various aspects of entrepreneurship, including identifying unique abilities, setting goals, conducting SWOT analysis, and exploring opportunities and threats. Learning Outcomes: Develop a comprehensive understanding of the key abilities and skills required to be a successful entrepreneur. Identify and analyze personal strengths, weaknesses, opportunities, and threats through SWOT analysis. Discover and nurture unique abilities and passion to create a strong foundation for entrepreneurial endeavors. Set clear goals and create a vision for personal and business growth. Utilize SWOT analysis to identify potential opportunities and challenges in the business environment. Acquire the necessary techniques and strategies to leverage strengths and overcome weaknesses. Gain insights into the importance and benefits of SWOT analysis in making informed business decisions. Build a robust entrepreneurial mindset, incorporating purpose, passion, and a vision for the future. What skills you will gain: Expertise in the traits and skills of an entrepreneur. Be skilled in creative thinking and collaborating. Proficiency in developing a business or product idea. Thorough understanding of financial statements. A clear idea of building a marketing and sales strategy. Aligning your entrepreneurial purpose with your passion. Familiarity with your unique ability as an entrepreneurial leader. Comprehensive knowledge of business ethics and etiquette. Step-by-step guidance on SWOT analysis. Why buy this Entrepreneurship? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Entrepreneurship there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring entrepreneurs eager to launch their own business ventures. Business students seeking a comprehensive understanding of entrepreneurship. Professionals aiming to innovate within existing companies or industries. Individuals interested in understanding the dynamics of startup ecosystems. Social innovators focused on creating ventures with societal impact. Prerequisites This Entrepreneurship does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Entrepreneurship was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Startup Founder: £50,000 - £100,000 Per Annum Business Development Manager: £35,000 - £70,000 Per Annum Innovation Consultant: £40,000 - £80,000 Per Annum Venture Capital Analyst: £45,000 - £90,000 Per Annum Product Manager: £45,000 - £85,000 Per Annum Social Enterprise Director: £40,000 - £75,000 Per Annum Course Curriculum Section 1 Entrepreneur 1-3 abilities 00:07:00 Entrepreneur 4-6 abilities 00:08:00 Entrepreneur 7-8 abilities 00:05:00 Entrepreneur 9-10 abilities 00:04:00 Entrepreneurial skills assessment activity 00:05:00 Entrepreneur purpose passion 00:07:00 Entrepreneur uniq ability vision goals 00:06:00 Section 2 Entrepreneur unique ability introduction 00:05:00 Reference document on unique ability importance 00:05:00 Entrepreneur unique ability part 1 00:06:00 Questions to ask to find unique ability 00:05:00 Entrepreneur unique ability parts 2 3 4 00:08:00 List down activities unique ability part 2 00:05:00 Activity document unique ability part 3 & 4 00:10:00 Section 3 SWOT analysis benefits 00:03:00 SWOT analysis importance 00:04:00 Video SWOT strengths and weaknesses 00:08:00 Activity personal SWOT - Strengths 00:00:00 Activity personal SWOT - Weaknesses 00:05:00 SWOT opportunities and threats 00:08:00 Activity personal SWOT - opportunities threats 00:05:00 SWOT 2 techniques 00:05:00 SWOT my example 00:08:00 Assignment Assignment - Entrepreneurship 00:00:00
Learn about HR Management from industry experts and boost your professional skill. This HR Management course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of HR Management. You'll also gain the skills of HR Management to excel in your job and tips to master professional skills in no time. You'll be connected with the community of HR Management professionals and gain first-hand experience of HR Management problem-solving. The HR Management is self-paced. You can complete your course and submit the written assignment in your suitable schedule. After completing the HR Management, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job. This HR Management will provide you with the latest information and updates of HR Management. It will keep you one step ahead of others and increase your chances of growth. Why buy this HR Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the HR Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This HR Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This HR Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This HR Management is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 1: Introduction Unit 1: Welcome to the Course 00:05:00 Unit 2: Course Highlights 00:03:00 Unit 3: Quick Activity 00:02:00 Section 2: Core Concepts Unit 1: What does Talent Management Mean 00:06:00 Unit 2: Steps for Talent Management Process 00:05:00 Unit 3: Meaning of Talent Acquisition 00:06:00 Unit 4: 4 Tips to Hire the Best Employees 00:06:00 Unit 5: Training & Developing Employees + Quick Tips 00:05:00 Unit 6: Why Companies Spend Million Dollars in Training & Development 00:04:00 Unit 7: Why Employee Retention is Important for a Company 00:03:00 Unit 8: Employee Retention Techniques 00:07:00 Section 3: Best Employee Retention Strategies That Actually Work Unit 1: Why These Strategies Are So Useful 00:01:00 Unit 2: 1st Retention Strategy 00:06:00 Unit 3: 2nd Retention Strategy 00:11:00 Unit 4: Quick Activity - Here's How to Use It 00:01:00 Section 4: Employee Benefits & Retention Strategies Used by World's Top Companie Unit 1: Section Introduction 00:01:00 Unit 2: How Google Takes Care of its Employees 00:12:00 Unit 3: How Microsoft Retains it's Employees 00:06:00 Unit 4: Key Takeaway 00:04:00 Section 5: Practical Tips to Retain Employees in Your Organisation Unit 1: Offer Quick Incentives 00:03:00 Unit 2: Show Career Growth 00:02:00 Unit 3: Praising & Rewarding 00:02:00 Unit 4: Make it Convenient 00:03:00 Unit 5: Sponsor Education 00:02:00 Section 6: Bonus Section: Building a Strong Relation with Employees Unit 1: 3 Words to Retain Your Best Employees 00:03:00 Section 7: Conclusion Unit 1: Conclusion 00:01:00 Resources Resources - HR Management 00:00:00 Assignment Assignment - HR Management 00:00:00
Duration 5 Days 30 CPD hours This course is intended for This course is designed for professionals in job roles such as: Communication engineers Project managers Network engineers Software engineers System architects The Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v1.1 course prepares you to use the programmability features of Webex©, Cisco© enterprise solution for video conferencing, online meetings, online training, webinars, web conferencing, cloud calling, and collaboration. Through a combination of lessons and hands-on labs, you will learn about Webex Application Programming Interface (API) Foundation, meetings, devices, teams, messaging, embedding Cisco Webex, administration, and compliance. You will learn how to leverage Webex APIs to extend the functionalities of teams, meetings, and devices, and explore how these APIs can help automate, administer, and enforce compliance. This course prepares you for the 300-920 Developing Applications for Cisco Webex and Webex Devices (DEVWBX) exam. Introducing Webex APIs Foundations Webex as an Extensible Platform Building Cisco Webex Teams Applications Introduction to Webex Messaging Developing with Webex Meetings XML API Describe the Capabilities of Cisco Webex Meetings APIs Automating and Extending Cisco Collaboration Devices with xAPI Overview, Capabilities and Transport Methods for Cisco Endpoint Device Programmability Embedding Cisco Webex Benefits of Embedding Cisco Webex into Other Applications Managing Administration and Compliance with Cisco Webex APIs Administer a Cisco Webex Organization
Get your website high on the search list with this popular course Search Engine Optimisation aka SEO is a marketing discipline focused on growing visibility in organic (non-paid) search engine results. SEO encompasses both the technical and creative elements required to improve rankings, drive traffic, and increase awareness in search engines. There are many aspects to SEO, from the words on your page to the way other sites link to you on the web. Sometimes SEO is simply a matter of making sure your site is structured in a way that search engines understand. SEO isn't just about building search engine-friendly websites. It's about making your site better for people too. The majority of web traffic is driven by the major commercial search engines, Google, Bing, and Yahoo!. Although social media and other types of traffic can generate visits to your website, search engines are the primary method of navigation for most Internet users. 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Accredited Search Engine Optimisation (SEO) Training Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Search Engine Optimisation (SEO) Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. SEO for Business Expansion What Is Search Engine Optimization? 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Learn Web Development in a fun and easy way Web developers are builders and problem-solvers. Every single website, app, and piece of software you work on daily was created by a developer. So if your dream is to be a web developer then this course will be perfectly suited for you to get started. A Web Developer is responsible for designing, coding and modifying websites, from layout to function and according to a client's specifications. Strive to create visually appealing sites that feature user-friendly design and clear navigation. Some of the responsibilities that you will face includes Writing well designed, testable, efficient code by using best software development practices and integrating data from various back-end services and databases. You will also have to Creating website layout/user interfaces by using standard HTML/CSS practices. So learn the what it takes to be a web developer by taking this course. 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For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Web Development Certified Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Web Development Certified Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Web Development Certified Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Web Development Basics What Are Niche Website? 01:00:00 The Role Of Visualization In Education 00:15:00 Identify Your Best Platform Or Software 01:00:00 Select A Web Host 01:00:00 Collect Your Site 00:30:00 Building A Content Rich Website 00:30:00 Build Backlinks 00:15:00 Use SEO, Multimedia And Social Sites 01:30:00 Use Analytics 01:00:00 Wrapping Up 00:15:00 Web Designing The Best Website Design for Your Business 01:00:00 What's in a Domain Suffixes 00:31:00 Website Design Terminology 01:00:00 CSS Explanation 01:00:00 Website Designs & Power Stations 01:00:00 How Can I Build my Website for Free 01:00:00 Six Steps to Website Design for Beginners 01:00:00 Dreamweaver or CoffeeCup for Website Design 01:00:00 Using Dreamweaver to Create your Site Layout 01:30:00 Three Crucial Steps to Creating Your Website 01:00:00 Dos and Don'ts of Website Creation 01:00:00 SEO Basics for Effective Website Design 01:30:00 Ideas for Your Internet Business Website Design 01:00:00 Immediately Applicable Design Tips for a User-Friendly Website 01:00:00 6 Best Reasons to Create a Website 01:00:00 Common Mistakes in Website Design 01:00:00 Too Much or Too Little 00:30:00 Why Successful Website Development is Committed to Design 01:00:00 Ideas for Your Personal Website Design 01:00:00 How to Create a Social Networking Website to Enhance your Business 01:00:00 Tips for Designing an Affiliate Website 01:00:00 How to Use WordPress for your Website 01:30:00 Top 14 Reasons to Create a Blog 00:30:00 Tips for Designing a Successful Blog 00:30:00 More Tips Ahead 00:30:00 Web Development Coding HTML Basics 00:30:00 CSS Basics 01:00:00 Web Design & Development: HTML5, CSS3 and JavaScript 03:00:00 Mock Exam Mock Exam- Web Development Certified Course 00:30:00 Final Exam Final Exam- Web Development Certified Course 00:30:00