• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

716 Courses delivered Online

Cisco Understanding Cisco Industrial IoT Networking Foundation (INFND)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for Operational Technology (OT) Engineers IT engineers Generalists, including managers, project leads, and solutions and business architects Overview Define what IIoT is and identify IIoT architectures. Identify IIoT market verticals, and their motivations and requirements. Explore Cisco IIoT networking devices, how they are different from other devices, and use common administrative tools for managing them. Explore industrial communications protocols for control and automation, and how they have been adapted to run on top of a TCP/IP network infrastructure. Describe wireless protocols used in IIoT environments, including architectures and devices used. Understand the TCP/IP protocol stack and how it is used with other protocols in IIoT environments. Discuss network protocols for clock synchronization between network devices, and describe available tools for IIoT network administration. Discuss wireless technologies used in a core LAN, and their relevance to IIoT implementations. Explore field WAN technologies and how they are used in IIoT environments. Explore legacy protocols and explain the methods available to transport non-routable protocols over modern networks. Explain fundamental concepts of Quality of Service (QoS) related to IIoT network environments. Discuss Multiprotocol Label Switching (MPLS) operation, components, terminology, and features, and explore its use in IIoT environments. Explore Layer 2 and Layer 3 VPN technologies and describe the way they can be used on IIoT deployments. Describe Dense Wave Division Multiplexing (DWDM) technology and its use in IIoT environments. Explore Layer 1 and Layer 2 high availability technologies and redundancy mechanisms. Describe Layer 3 high availability and the need for Layer 3 redundancy in IIoT deployments The Understanding Cisco Industrial IoT Networking Foundation (INFND) v1.0 course gives you an overview of the protocols, applications, and network infrastructure you need to support and manage Industrial Internet of Things (IIoT) solutions. You will learn about IIoT industry verticals and how different protocols are used within them. The course also covers configuring and verifying the protocols on Cisco© IIoT networking devices. Course Introduction.Defining Industrial Internet of ThingsExamining Common IIoT Verticals.Examining Cisco IIoT Networking Devices.Examining and Configuring Industrial Communication Protocols.Describing Wireless IIoT Protocols.Explaining and Configuring TCP/IP Protocols, Addressing, and Segmentation.Examining Network Services and Administration.Examining and Configuring Wireless Core LAN Technologies.Describing Field WAN Technologies.Examining and Configuring Transportation of Legacy Protocols.Describing, Configuring, and Verifying Quality of Service (QoS) for IIoT Protocols.Examining and Verifying MPLS and IIoT.Configuring and Explaining VPN Technology and IIoT.Describing DWDM.Configuring and Defining Layer 1 and Layer 2 High Availability Technologies.Defining and Configuring Layer 3 High Availability TechnologiesLab outline Connect to the Cisco IIoT Devices. Use Industrial Protocols with Cisco Industrial Ethernet Switches. Configure an 802.11 Client. Configure an IPv6 Address. Configure Layer 2 Network Address Translation (NAT) and IP Addressing in an Example IoT Deployment.

Cisco Understanding Cisco Industrial IoT Networking Foundation (INFND)
Delivered OnlineFlexible Dates
Price on Enquiry

The Definitive Guide to Cloud Asset Management

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for The course is designed for anyone desiring or requiring an understanding of how to manage cloud technologies as a business asset. This includes: IT Asset Managers Hardware Asset Managers Software Asset Managers Cloud Asset Managers Cloud Project Managers IT Managers IT Cloud Managers and Developers Cloud Vendor Managers IT Procurement IT Security Professionals Overview The student will learn the nuances of cloud assets and manage them from a financial, risk, compliance, and efficiency perspective. Upon completion of the course, the student will be able to: Understand the attributes of and requirements for managing cloud assets Define and develop cloud asset management processes Create cloud asset policies Develop and implement a communication plan for managing cloud assets Identify tool requirements to support the cloud asset type Develop cloud vendor contract requirements Understand and articulate individual and department responsibilities for the cloud asset management program Define requirements for managing cloud vendors Assess the organization's cloud asset management readiness This course takes an in-depth look at cloud assets. It defines how to manage these assets using best practical practices for the primary cloud architectures Software-as-a-Service, Platform-as-a-Service, and Infrastructure as-a-Service. What is Information Technology Asset Management? Why Cloud Solutions Need ITAM Introducing Cloud Services Vendor's Tools Cloud Vendor Management Communication Managing SaaS Acquire Phase Receive Phase Deploy Phase In-Use Phase Recover Phase Dispose Phase Example Vendor Reports Terms and Conditions Vendor Scorecard Managing IaaS and PaaS ITAM Data Center Challenges, Before Virtualization ITAM Data Center Challenges, with Virtualization The Data Center Transformation The End-User ITAM Supporting Processes Acquire Phase Receive Phase Deploy Phase In-Use Phase Recover Phase Dispose Phase Software Asset Management Example Vendor Reports Terms and Conditions Vendor Scorecard Disaster Recovery PlanDisposal of Replaced IT AssetsCAM and the ITAM Hierarchy Additional course details: Nexus Humans The Definitive Guide to Cloud Asset Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the The Definitive Guide to Cloud Asset Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The Definitive Guide to Cloud Asset Management
Delivered OnlineFlexible Dates
Price on Enquiry

Cisco Securing the Web with Cisco Web Security Applicance v3.0 (SWSA)

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Security architects System designers Network administrators Operations engineers Network managers, network or security technicians, and security engineers and managers responsible for web security Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco WSA Deploy proxy services Utilize authentication Describe decryption policies to control HTTPS traffic Understand differentiated traffic access policies and identification profiles Enforce acceptable use control settings Defend against malware Describe data security and data loss prevention Perform administration and troubleshooting This course shows you how to implement, use, and maintain Cisco© Web Security Appliance (WSA), powered by Cisco Talos, to provide advanced protection for business email and control against web security threats. Through a combination of expert instruction and hands-on practice, you?ll learn how to deploy proxy services, use authentication, implement policies to control HTTPS traffic and access, implement use control settings and policies, use the solution?s anti-malware features, implement data security and data loss prevention, perform administration of Cisco WSA solution, and more.This course helps you prepare to take the exam, Securing the Web with Cisco Web Security Appliance (300-725 SWSA). Describing Cisco WSA Technology Use Case Cisco WSA Solution Cisco WSA Features Cisco WSA Architecture Proxy Service Integrated Layer 4 Traffic Monitor Data Loss Prevention Cisco Cognitive Intelligence Management Tools Cisco Advanced Web Security Reporting (AWSR) and Third-Party Integration Cisco Content Security Management Appliance (SMA) Deploying Proxy Services Explicit Forward Mode vs. Transparent Mode Transparent Mode Traffic Redirection Web Cache Control Protocol Web Cache Communication Protocol (WCCP) Upstream and Downstream Flow Proxy Bypass Proxy Caching Proxy Auto-Config (PAC) Files FTP Proxy Socket Secure (SOCKS) Proxy Proxy Access Log and HTTP Headers Customizing Error Notifications with End User Notification (EUN) Pages Utilizing Authentication Authentication Protocols Authentication Realms Tracking User Credentials Explicit (Forward) and Transparent Proxy Mode Bypassing Authentication with Problematic Agents Reporting and Authentication Re-Authentication FTP Proxy Authentication Troubleshooting Joining Domains and Test Authentication Integration with Cisco Identity Services Engine (ISE) Creating Decryption Policies to Control HTTPS Traffic Transport Layer Security (TLS)/Secure Sockets Layer (SSL) Inspection Overview Certificate Overview Overview of HTTPS Decryption Policies Activating HTTPS Proxy Function Access Control List (ACL) Tags for HTTPS Inspection Access Log Examples Understanding Differentiated Traffic Access Policies and Identification Profiles Overview of Access Policies Access Policy Groups Overview of Identification Profiles Identification Profiles and Authentication Access Policy and Identification Profiles Processing Order Other Policy Types Access Log Examples ACL Decision Tags and Policy Groups Enforcing Time-Based and Traffic Volume Acceptable Use Policies, and End User Notifications Defending Against Malware Web Reputation Filters Anti-Malware Scanning Scanning Outbound Traffic Anti-Malware and Reputation in Policies File Reputation Filtering and File Analysis Cisco Advanced Malware Protection File Reputation and Analysis Features Integration with Cisco Cognitive Intelligence Enforcing Acceptable Use Control Settings Controlling Web Usage URL Filtering URL Category Solutions Dynamic Content Analysis Engine Web Application Visibility and Control Enforcing Media Bandwidth Limits Software as a Service (SaaS) Access Control Filtering Adult Content Data Security and Data Loss Prevention Data Security Cisco Data Security Solution Data Security Policy Definitions Data Security Logs Performing Administration and Troubleshooting Monitor the Cisco Web Security Appliance Cisco WSA Reports Monitoring System Activity Through Logs System Administration Tasks Troubleshooting Command Line Interface

Cisco Securing the Web with Cisco Web Security Applicance v3.0 (SWSA)
Delivered OnlineFlexible Dates
Price on Enquiry

Advanced sales skills (In-House)

By The In House Training Company

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

Advanced sales skills (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Cisco Implementing Cisco Collaboration Applications v1.0 (CLICA)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is designed primarily for professionals in the following job roles: Collaboration engineers Collaboration administrators Overview After taking this course, you should be able to: Configure Cisco Unity Connection integration Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers Configure and troubleshoot Cisco Unity Express Describe SSO for Cisco Unified Communications applications Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality Configure and troubleshoot chat rooms and message archiving Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server Configure call recording and monitoring This course provides you with the knowledge and skills to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco© Unified IM and Presence, Cisco Unity© Connection and Cisco Unity Express. This course will prepare you for certification exam 300-810 Implementing Cisco Collaboration Applications (CLICA). Course Outline Configuring and Troubleshooting Cisco Unity Connection Integration Configuring and Troubleshooting Cisco Unity Connection Call Handlers Troubleshooting Cisco Unity Connection Configuring and Troubleshooting Cisco Unity Express Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving Troubleshooting Cisco Unified Communications Manager IM and Presence Service Integrating Cisco Unified Attendant Console Advanced Implementing Call Recording and Monitoring Lab outline Integrate and Set Up Cisco Unity Connection Configure Cisco Unity Connection Call Handlers Implement Toll Fraud Prevention Troubleshoot Cisco Unity Connection Call Handlers Troubleshoot Cisco Unity Connection Configure Cisco Unity Express Troubleshoot Cisco Unity Express Configure Cisco Unified Communications Manager IM and Presence High Availability Implement Cisco Jabber Configure Centralized Cisco Unified Communications Manager IM and Presence Configure Cisco Unified Communications Manager IM and Presence Service Functionality Enable Message Archiving and Chat Rooms Troubleshoot the Cisco Unified Communications IM and Presence Database Connection Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability Troubleshoot Cisco Unified Communications Manager IM and Presence Service Integrate Cisco Unified Attendant Console Advanced Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution Implement Cisco Unified Communications Manager Call Recording and Monitoring Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Applications v1.0 (CLICA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Applications v1.0 (CLICA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Cisco Implementing Cisco Collaboration Applications v1.0 (CLICA)
Delivered OnlineFlexible Dates
Price on Enquiry

BA20 - Business Process Improvement

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for It is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators. Overview Describe business process improvement (BPI) business drivers.Plan, manage and close requirements for a Business Process Improvement project Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Apply a methodology to business process improvement projects. This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement. Introduction - A Business Process Improvement (BPI) Overview Why are we here today? What is BPI? Benefits of BPI Specific challenges/obstacles and successes Process improvement examples: Industry specific examples Famous debacles to avoid and successes to emulate Your role in helping to identify problems Overview of the Joiner 7-Step Method What is the Joiner 7-Step Method? Walkthrough of the Joiner 7-Step Method Template: Introduce and review Process Improvement Template Case Study Exercise: Read and discuss introduction to the Case Study Step #1: Initiate the Project Types of business problems typically encountered at insurance companies and banks How to recognize a business-related problem Identifying the gaps (delta between current and future states) Ownership of the project and the business problem Defining measurable success criteria Case Study Exercise: Complete the Problem Statement section (Step #1) of the template Step #2: Define Current Situation What are symptoms of a problem? Looking for symptoms of the problem Performing Stakeholder Analysis Technique: View a RACI Matrix Defining the impacts caused by the problem Technique: Business Process Modeling (As-Is) Understand how to draw an As-Is Business Process Model Case Study Exercise: Complete the Define Current Situation section (Step #2) of the template Step #3: Identify Root Causes What are root causes? Performing Root Cause Analysis Technique: Fishbone Diagram using the cafeteria example Case Study Exercise: Discuss a Fishbone Diagram Technique: Pareto Chart (discuss and show example) Case Study Exercise: Complete the Identify Root Causes section (Step #3) of the template Step #4: Develop Solutions Identifying options for problem resolution Avoid jumping to conclusions Technique: Brainstorming Case Study Exercise: Conduct a Brainstorming Session Recognizing pros and cons for each option Technique: Kempner-Tregoe (?Must-Have? vs. ?Nice-to-Have?) Case Study Exercise: Determine best solution using a ?simple? Kempner-Tregoe model Case Study Exercise: Complete the Develop Solutions section (Step #4) of the template Step #5: Define Measurable Results Prototyping the solution Technique: Business Process Modeling (To-Be) Measuring results against the success criteria (Step #1) Case Study Exercise: Review changes to an As-Is Business Process Model Case Study Exercise: Complete the Define Measurable Results section (Step #5) of the template Step #6: Standardize Process Defining how the process will be documented Plan and understand organizational readiness Discuss how employees are empowered to identify and act upon their ideas Identifying follow-up needs (i.e., training) for the staff that will be impacted Technique: Communication Plan Case Study Exercise: Complete the Standardize Process section (Step #6) of the template Step #7: Determine Future Plans Monitoring the process for Continuous Process Improvement (The ?Plan-Do-Check-Act? Cycle) Understand how to sustain the improvements made by the Joiner 7-Step Method Technique: PDCA form Case Study Exercise: Complete the Determine Future Plans section (Step #7) of the template Going Forward with a Plan of Action Identifying process problems in your organization Individual Exercise: Name three (3) possible areas for improvement Prioritize and define the next steps Individual Exercise: Using a new template complete Step 2 & Step 3 for one possible area for improvement you have identified

BA20 - Business Process Improvement
Delivered OnlineFlexible Dates
Price on Enquiry

SWSA v3.0-Securing the Web with Cisco Web Security Appliance

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Security architects System designers Network administrators Operations engineers Network managers, network or security technicians, and security engineers and managers responsible for web security Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco WSA Deploy proxy services Utilize authentication Describe decryption policies to control HTTPS traffic Understand differentiated traffic access policies and identification profiles Enforce acceptable use control settings Defend against malware Describe data security and data loss prevention Perform administration and troubleshooting The Securing the Web with Cisco Web Security Appliance (SWSA) v3.0 course shows you how to implement, use, and maintain Cisco© Web Security Appliance (WSA), powered by Cisco Talos, to provide advanced protection for business email and control against web security threats. Through a combination of expert instruction and hands-on practice, you?ll learn how to deploy proxy services, use authentication, implement policies to control HTTPS traffic and access, implement use control settings and policies, use the solution?s anti-malware features, implement data security and data loss prevention, perform administration of Cisco WSA solution, and more. Describing Cisco WSA Technology Use Case Cisco WSA Solution Cisco WSA Features Cisco WSA Architecture Proxy Service Integrated Layer 4 Traffic Monitor Data Loss Prevention Cisco Cognitive Intelligence Management Tools Cisco Advanced Web Security Reporting (AWSR) and Third-Party Integration Cisco Content Security Management Appliance (SMA) Deploying Proxy Services Explicit Forward Mode vs. Transparent Mode Transparent Mode Traffic Redirection Web Cache Control Protocol Web Cache Communication Protocol (WCCP) Upstream and Downstream Flow Proxy Bypass Proxy Caching Proxy Auto-Config (PAC) Files FTP Proxy Socket Secure (SOCKS) Proxy Proxy Access Log and HTTP Headers Customizing Error Notifications with End User Notification (EUN) Pages Utilizing Authentication Authentication Protocols Authentication Realms Tracking User Credentials Explicit (Forward) and Transparent Proxy Mode Bypassing Authentication with Problematic Agents Reporting and Authentication Re-Authentication FTP Proxy Authentication Troubleshooting Joining Domains and Test Authentication Integration with Cisco Identity Services Engine (ISE) Creating Decryption Policies to Control HTTPS Traffic Transport Layer Security (TLS)/Secure Sockets Layer (SSL) Inspection Overview Certificate Overview Overview of HTTPS Decryption Policies Activating HTTPS Proxy Function Access Control List (ACL) Tags for HTTPS Inspection Access Log Examples Understanding Differentiated Traffic Access Policies and Identification Profiles Overview of Access Policies Access Policy Groups Overview of Identification Profiles Identification Profiles and Authentication Access Policy and Identification Profiles Processing Order Other Policy Types Access Log Examples ACL Decision Tags and Policy Groups Enforcing Time-Based and Traffic Volume Acceptable Use Policies, and End User Notifications Defending Against Malware Web Reputation Filters Anti-Malware Scanning Scanning Outbound Traffic Anti-Malware and Reputation in Policies File Reputation Filtering and File Analysis Cisco Advanced Malware Protection File Reputation and Analysis Features Integration with Cisco Cognitive Intelligence Enforcing Acceptable Use Control Settings Controlling Web Usage URL Filtering URL Category Solutions Dynamic Content Analysis Engine Web Application Visibility and Control Enforcing Media Bandwidth Limits Software as a Service (SaaS) Access Control Filtering Adult Content Data Security and Data Loss Prevention Data Security Cisco Data Security Solution Data Security Policy Definitions Data Security Logs Performing Administration and Troubleshooting Monitor the Cisco Web Security Appliance Cisco WSA Reports Monitoring System Activity Through Logs System Administration Tasks Troubleshooting Command Line Interface References Comparing Cisco WSA Models Comparing Cisco SMA Models Overview of Connect, Install, and Configure Deploying the Cisco Web Security Appliance Open Virtualization Format (OVF) Template Mapping Cisco Web Security Appliance Virtual Machine (VM) Ports to Correct Networks Connecting to the Cisco Web Security Virtual Appliance Enabling Layer 4 Traffic Monitor (L4TM) Accessing and Running the System Setup Wizard Reconnecting to the Cisco Web Security Appliance High Availability Overview Hardware Redundancy Introducing Common Address Redundancy Protocol (CARP) Configuring Failover Groups for High Availability Feature Comparison Across Traffic Redirection Options Architecture Scenarios When Deploying Cisco AnyConnect© Secure Mobility Additional course details: Nexus Humans SWSA v3.0-Securing the Web with Cisco Web Security Appliance training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SWSA v3.0-Securing the Web with Cisco Web Security Appliance course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

SWSA v3.0-Securing the Web with Cisco Web Security Appliance
Delivered OnlineFlexible Dates
Price on Enquiry

Effective Communication and Influencing

By Dickson Training Ltd

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process Identifying, what is effective communication? Recognising the different ways in which we communicate The barriers to effective communication Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills Demonstrating a positive mental attitude Establishing active listening Developing your questioning skills Using positive language Module Three Different Types of Influencing Looking at influencing versus manipulation Developing your own preferred influencing style Understanding the different influencing styles and their uses adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) Looking at the history of hidden transactions in communications The hidden meaning in what we say and what we receive How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language Understanding the impact of body language in effective communication Noticing how your own body language influences others positively and negatively Analysing and practicing the techniques of successful body language Module Six It's All in the Voice Learning the importance of tone of voice in effective communication Realising how your tone of voice influences others Module Seven Written Communication Understanding the pitfalls of opening a discussion Identifying the different types of written communication Recognising the importance of preparation and planning Looking at different structures and layouts of written communication Using the correct words and phrases Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Effective Communication and Influencing
Delivered in Bardsey + 3 more or UK Wide or OnlineFlexible Dates
Price on Enquiry

Coaching skills for sales (In-House)

By The In House Training Company

Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again. One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching. Sales coaching encourages sales people to find their own solutions and take responsibility for their own development. This course will help participants: Develop people to fulfil their sales potential Provide motivational feedback Identify strengths and weaknesses of their team members Understand personal learning styles Identify and adapt for different personality styles Prepare and conduct on-the-job observations Motivate sales people to greater performance 1 How is sales coaching different from sales training? What is coaching? Discover how coaching empowers sales people Learn the best time to use sales coaching Decide which people should be coached first Creating a development plan 2 Understanding learning, behavioural and communication styles Use practical tools to help you assess individual styles Tap into the essence and energy of the person you are developing Understand your own learning, behavioural and communication preferences Develop a strategy to adopt for each member of your team Discover what motivates you and your salespeople to perform Appreciate how this knowledge will improve your sales conversion 3 Using the GROW coaching model Learn the secrets of a successful coaching session Discover the importance of SMART objectives and instructions Understand and capture what coachees are currently doing right Develop their problem-solving and decision-making skills Help your colleagues crystalise their plans and actions Provide follow-up opportunities to embed the learning 4 Giving motivational feedback Understand why effective feedback is so powerful in sales Learn key models for motivational feedback Discover how to manage and structure more difficult conversations Understand the power of positive reinforcement Encourage sales people to coach and support colleagues 5 Putting it into practice Use realistic scenarios to provide opportunities for practice Discover what it feels like to be coached Receive immediate feedback on your coaching style Share common performance issues with fellow sales managers Create a personal development plan 6 Preparing on-the-job observations and joint visits Build a strategy for coaching and team development Prepare an observation template for effective coaching Learn the key elements of preparation for your next coaching session Agree common areas to focus on with coachees 7 Action planning Personal action plans

Coaching skills for sales (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Customer engagement (In-House)

By The In House Training Company

Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks online. There's only so much time they're willing to spend carrying on clicking. This mentality isn't just restricted to the world of B2C. In our increasingly hectic world, where information is expected to be available instantly, it applies just as much to B2B. In this workshop, we look at how putting yourself in the shoes of your customer and mapping their decision-making and buying journey is critical to ensuring that you provide what they perceive as fast solutions and added value. You will learn all about the three pillars for creating competitive brand experiences: Customer engagement planning puts you firmly in the shoes of your customer, helping you to build meaningful marketing communications delivered through the right resources at the right time to inspire your customers to engage with you. This programme will help participants to: Understand the evolution of the customer buying journey Map a customer buying journey for your brand or solutions Understand the customer micro-moments and signals indicating interest and buying intent, both online and offline Apply the psychology of branding to build marketing communications with impact Develop sales and marketing content that differentiates your brand(s) from the competition by demonstrating unique value and how you can meet your customer's needs 1 The evolution of the customer journey Understand how the use of mobile has had an impact on the customer buying journey where today's customers can research and compare products and solutions whenever and wherever they like, making the purchase journey even less linear Explore how marketers are adapting to this new customer behaviour and drawing upon various strategies to win the hearts and minds of their audiences 2 The See-Think-Do-Care framework Explore the many different frameworks used to track the customer journey Understand and apply the modern marketing model, where the internet has enabled the customer to hop between multiple touchpoints before making a purchase decision 3 Customer micro-moments and signals in their buying journey Understand the online and offline moments when customers seek information to research and make buying decisions Apply this understanding to build a marketing communication plan to reach customers at all stages of their buying journey 4 The role of branding in the customer journey Explore the psychology of branding Learn how to ensure your branding is relevant to your target customer needs Bring together your brand value and story to achieve brand loyalty 5 The Why-How-What framework Apply a systematic approach to build a successful and compelling brand Understand how starting with 'why' will help build your brand purpose Apply the content marketing matrix to communicate your brand's value Apply the hero-help-hub model to build engaging content marketing Actionable outcomes We will use your brand examples to provide opportunities for practice: You will learn and reflect on best practice examples of customer engagement You will discover your brand value, purpose and the 'sweet spot' to drive engagement with your customers You will create a customer engagement plan that can be implemented immediately within your business You will receive immediate feedback on your customer engagement plan You will have the opportunity to share common issues and solutions with your colleagues in the group

Customer engagement (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry