485 Courses delivered Online

Four half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.

Five half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.

A four-hour workshop on how to accelerate the learning and development of your Neurodiverse colleagues.

A four-hour Neurodiversity Workshop aimed at Leaders looking to understand Neurodiversity and how to create an environment to allow Neurodiverse colleagues to thrive.

Accredited HR Training: Job Interviewing & Intuition Development Enhance your HR expertise with our Accredited HR Training: Job Interviewing & Intuition Development course. Master the art of deciphering job adverts, refine your job hunting methods, and develop intuitive skills to excel in HR-related interviews and assessments. Learning Outcomes: Interpret and understand job adverts in the HR context. Explore and apply effective job hunting methods in HR. Manage and overcome interview nervousness, specifically in HR scenarios. Master face-to-face interview etiquette essential for HR professionals. Gain an introduction to intuition development in HR. Understand and harness the Clairsenses for intuitive decision-making in HR. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Accredited HR Training: Job Interviewing & Intuition Development: Understanding Job Adverts: Learn to analyze job adverts critically to identify key HR requirements and candidate expectations. Job Hunting Methods: Explore various effective job hunting techniques tailored for HR professionals. Handling Interview Flutter: Acquire skills to handle nervousness and anxiety during HR interviews. Face-to-Face Interview Etiquette: Master the etiquettes and best practices for conducting face-to-face interviews in an HR setting. Introduction to Intuition: Understand the role of intuition in HR decision-making and how to develop it. The Clairsenses: Learn about the Clairsenses and their application in enhancing intuition for HR professionals.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.

Correcting the areas you feel are affecting your confidence and wellbeing. Analysation of exes and pressure points in your life talk about your relationship, finding Mr or Mrs Right, single life, loneliness, cheating, better dating skills and relationship issues with your girlfriend or boyfriend, dating or getting to know someone new. Whatever the relationship problem talk to an M.D.D dating coach.1 hour session choice of phone or face to face session Self improvement coaching and guidance to support you today https://relationshipsmdd.com/product/self-improvment/

This programme is aimed at helping participants to manage their time more effectively and to be more productive with the time available to them.

Have your coach support you (7 days a week) every day via phone face to face session once a week? 1 month package Help you through the grieving process Give you support and dating advice Ascertain problem areas Guidance on how to move forward Confidence boosting exercise Reflection on your needs and past mistakes Arrange some dates Dating coaching daily Social changes implemented for you Self-improvement to improve stress and anxiety 7 days a week 1-hour session Via phone/Skype Dating advice for singles https://relationshipsmdd.com/product/i-am-so-lonely-after-my-divorce-package/