113 Courses delivered Online

Optimizing Customer Assistance through Zendesk Excellence

By Compete High

🚀 Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' 🚀 Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' 🌟   🌐 Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.   🛠️ What You'll Learn: ✅ Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features. ✅ Ticket Management Mastery: Streamline your support workflow for quicker issue resolution. ✅ Automation Awesomeness: Implement time-saving automations for a more efficient support process. ✅ Reporting and Analytics: Extract valuable insights to enhance your support strategy. ✅ Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience.   💼 Who Can Benefit: Customer Support Representatives Service Desk Managers IT Professionals Business Owners Anyone committed to delivering exceptional customer experiences   🎓 Course Highlights: 🔥 Engaging Video Lessons: Learn at your own pace with expert-led video tutorials. 📚 Comprehensive Study Material: Access downloadable resources for offline learning. 💬 Interactive Discussions: Connect with fellow learners and industry experts. 🔧 Practical Assignments: Apply your knowledge in real-world scenarios. 🏆 Certification of Completion: Showcase your expertise with our accredited certification.   🌈 Why Choose Our Course: Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations. Flexible Learning: Access the course anytime, anywhere, and on any device.   🔒 Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success. Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Set Up 00:00 E-Mail Set Up 00:00 The Customers Experience with E-Mail Submission 00:00 Setting Up the Guide Center 00:00 Customer Experience with the Guide Center 00:00 Admin - Customer Settings 00:00 Adding Agents - Agent Settings 00:00 Ticket Settings 00:00 Setting a Customer Schedule 00:00 Admin - Account Settings - Part 1 00:00 Admin - Account Settings - Part 2 00:00 Admin - Business Rules - Automation 00:00 Business Rules - Triggers 00:00 Website Widget 00:00 Admin Channels - E-Mail - Part 1 00:00 Admin Channels - E-Mail - Part 2 00:00 Managing Ticket Views 00:00 Conclusion 00:00 Advanced Overview - Research 00:00 Social Media Channels 00:00 Enable Live Chat Channel 00:00 Ticket Forms 00:00 Ticket Fields 00:00 Managing the Ticket View 00:00 Adding Support Agents and Team Members 00:00 Managing Help Participants 00:00 Managing Applications -Autoresponders 00:00 Adding Applications - Mailchimp 00:00 Adding Applications - Webinars 00:00 Extending Applications - Zapier 00:00 Extending Applications - Zoom 00:00 Extending Applications - Stripe 00:00 Extending Applications - PayPal 00:00 Live Example - Editing Settings 00:00 Extending Applications - Zoom 00:00 Live Example - Customer Experience 00:00 Live Example - Extending Applications 00:00 Conclusion 00:00

Optimizing Customer Assistance through Zendesk Excellence
Delivered Online On Demand1 hour 25 minutes
£25

Dealing with uncertainty & change - 1 Day Online Workshop

By Haptivate

Explore practical neuroscience-backed tools to help you thrive in challenging circumstances.

Dealing with uncertainty & change - 1 Day Online Workshop
Delivered OnlineFlexible Dates
£249

Cultivating A Positive Mindset - 1 Day Online Workshop

By Haptivate

Explore the power of your mindset to affect mood, motivation and happiness + practical ways to bring more positivity to your life.

Cultivating A Positive Mindset - 1 Day Online Workshop
Delivered OnlineFlexible Dates
£249

Stress management & building resilience - 1 Day Online Workshop

By Haptivate

Discover practical ways to reduce stress, improve motivation and handle challenges with greater ease.

Stress management & building resilience - 1 Day Online Workshop
Delivered OnlineFlexible Dates
£249

Building self-confidence - 1 Day Online Workshop

By Haptivate

Build confidence and positivity using techniques from the worlds of neuroscience, positive psychology and mindfulness.

Building self-confidence - 1 Day Online Workshop
Delivered OnlineFlexible Dates
£249

Hospitality, HACCP & Food Hygiene- QLS Endorsed Bundle

4.8(12)

By Academy for Health and Fitness

Hospitality, HACCP & Food Hygiene- QLS Endorsed Bundle
Delivered Online On Demand45 hours
£309

Hospitality, HACCP & Cleaning - Endorsed Training

4.8(12)

By Academy for Health and Fitness

Hospitality, HACCP & Cleaning - Endorsed Training
Delivered Online On Demand3 days
£309

Food Manager, Restaurant and Catering Management - QLS Endorsed

4.8(12)

By Academy for Health and Fitness

Food Manager, Restaurant and Catering Management - QLS Endorsed
Delivered Online On Demand42 hours
£309

Design & Make Your Own Granny Square Sweater - Online Course Starting 22nd April 2024

By Merrian Holland

Learn how to design and customize a perfect fitting sweater using DK or 4ply/fingering weight yarn. From layout and shape to color placement and professional finishing, this 12-week course will guide you through every step with personalized assistance from expert crochet tutor, Merrian. You'll also be part of a small community of crochet students, all making the sweater together over the 12 weeks.

Design & Make Your Own Granny Square Sweater - Online Course Starting 22nd April 2024
Delivered OnlineJoin Waitlist
£199.99

Mastering Spring Framework Fundamentals

By Packt

From tackling cross-cutting project concerns with Spring to integrating Spring JDBC to work with databases, this course teaches you the essentials you need to know to confidently use the Spring framework container in the workplace.

Mastering Spring Framework Fundamentals
Delivered Online On Demand5 hours 6 minutes
£101.99
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