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Overview of Vaccination Join our Vaccination course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Vaccination course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Vaccination course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Vaccination Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Vaccination. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Vaccination course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Vaccination is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Vaccination course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Vaccination Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Course Curriculum Module 1: Introduction to Vaccine and Vaccination Introduction to Vaccine and Vaccination 00:28:00 Module 2: Types of Vaccine Types of Vaccine 00:35:00 Module 3: Immunology and Immunisation Immunology and Immunisation 00:24:00 Module 4: Vaccine Safety Vaccine Safety 00:20:00 Module 5: Communication Communication 00:32:00 Module 6: Vaccines in Pandemic Vaccines in Pandemic 00:18:00

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Level 3 Diploma + 10 Premium Courses for Veterinarian | 115 CPD Points | Free Certificate (PDF + Hardcopy) + Exam | Lifetime Access

Overview Education and training can significantly influence one's ability to flourish. This Focus Awards Level 4 Certificate in Education and Training (RQF) qualification will encourage you to think strategically and critically, allowing you to perform successfully.This 36-credit Level 4 Certificate in Education and Training (RQF) qualification is offered by Focus Awards. This honourable awarding organisation is regulated by Ofqual and assures competence and recognition of your qualifications.The remarkable course is crafted into mandatory and optional units so you can acknowledge the concepts better. It starts with the basic insights and proceeds towards advanced levels to encourage you to focus. It covers almost every aspect of education and training. You will discover ingenious ways to teach, learn, and assess alongside other professional practices. You'll become a useful employee capable of innovating, tackling challenges, and progressing on your own. So what are you waiting for? Roll up your sleeves and get yourself enrolled in this thriving certification! Benefits You Will Gain Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Recognised qualification Exquisite customer service Qualification Focus Awards Level 4 Certificate in Education and Training (RQF) Description Learners must complete all mandatory units totalling 21 credits along with 15 credits from the remaining optional units to create a total credit value of 36.From this qualification, you will: Know the roles, responsibilities and relationships in education and training. Understand how to assess learners in education and training. Develop and prepare resources for learning and development. Meet the needs of learners. Qualification Purpose The Focus Awards Level 4 Certificate in Education and Training (RQF) qualification is designed to provide students with knowledge and understanding of delivering education and training, assessing learners, using resources, and understanding the roles and responsibilities in relevant fields. Who is this course for? Individuals interested in pursuing a career as an Education and Training Specialist, Teacher or other related fields. Requirements This qualification has no specific entry requirements. However, the learners must be at least 18 or above. Progression Upon successfully completing this qualification, learners may wish to continue their development by undertaking the following qualification. Level 5 Diploma in Education and Training (RQF) Total Qualifications Time  Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this qualification is 360 hours.The credit for this qualification is 36. Guided Learning Hours These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate providers of education or training. Guided Learning Hours for this qualification is 140. Method of Assessment The Focus Awards Level 4 Certificate in Education and Training (RQF) is internally assessed, and each student must construct a portfolio of evidence demonstrating the achievement of all learning outcomes and assessment criteria linked with each unit, like- Assessor observation - completed observational checklists on related action plans. Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Career Path Education and Training Specialist Child and Youth Program Assistant Academic Advisor English Educator Teacher Professional Trainer Course Curriculum 42 sections • 187 lectures • 00:00:00 total length •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •0 - Certificate Units - Information for Delivery: 00:00:00 •0 - Resource Information and Terms and Conditions of Use: 00:00:00 •At018c - Pre Course Assessment Certificate: 00:00:00 •At050c - Sample Action Plan for the Certificate in Education and Training: 00:00:00 •Pgu1c - Guidance for Evidencing Achievement - Understanding Roles , Responsibilities and Relationships: 00:00:00 •Sau1c - Self Assessment Grid - Understanding Roles, Responsibilities and Relationships: 00:00:00 •G9001C - Information leaflet - An introduction to the Certificate in Education and Training: 00:00:00 •G9002C - Information leaflet - Teaching Roles, Responsibilites, Relationships and Boundaries: 00:00:00 •G9003C - Information leaflet - Legislation, Regulatory Requirements, Codes of Practice: 00:00:00 •G9007C - Information leaflet - Promoting Equality and Valuing Diversity: 00:00:00 •G9008C - Information leaflet - Promoting Appropriate Behaviour and Respect: 00:00:00 •I0001A - PP - Learner Needs and Points of Referral: 00:00:00 •I9001C - Information leaflet - Learner Needs and Points of Referral: 00:00:00 •M9063a - Information Leaflet - Beginners Guide to Referencing: 00:00:00 •G0001C - PP - An Introduction to the Certificate in Education and Training: 00:00:00 •G0002A - PP - Teaching Roles, Responsibilities, Relationships and Boundaries: 00:00:00 •G0003A - PP - Legislation, Regulatory Requirements and Codes of Practice: 00:00:00 •G0007A - PP - Promoting Equality and Valuing Diversity: 00:00:00 •G0008A - PP - Promoting Appropriate Behaviour and Respect: 00:00:00 •H9001 - Handout - Identifying Inequality: 00:00:00 •H9002 - Handout - Learner Differences: 00:00:00 •H9003 - Handout - Ways to promote and advance equality: 00:00:00 •H9004 - Glossary of educational terms: 00:00:00 •H9005 - Educational abbreviations and acronyms: 00:00:00 •H9007 - Demonstrating good practice to promote inclusion: 00:00:00 •H9008 - Handout - Safeguarding Prevent British Values: 00:00:00 •H9010 - Handout - Table of examples of teaching roles and responsibilities: 00:00:00 •H9011a - Handout - Boundaries of Teaching: 00:00:00 •H9014C - Verbs used in the Certificate in Education and Training units: 00:00:00 •H9015 - Handout - the Teaching and Learning Cycle: 00:00:00 •H9020a - Handout - Table of Examples of Potential Needs and Points of Referral: 00:00:00 •H9051 - Handout - Tips for New Teachers and Trainers: 00:00:00 •HC004 - Checklist for Equality and Diversity: 00:00:00 •Hc012 - Checklist for Teaching: 00:00:00 •I9011- Handout - Equality and Diversity - Glossary of Terms: 00:00:00 •0 - Certificate Units - Information for Delivery: 00:00:00 •0 - Resource Information and Terms and Conditions of Use: 00:00:00 •Pgu2c - Guidance for Evidencing Achievement - Planning to Meet the Needs of Learners: 00:00:00 •Sau2c - Self Assessment Grid - Planning to Meet the Needs of Learners: 00:00:00 •Atmc01 - Checklist - Minimum Core Personal Skills: 00:00:00 •Hc012 - Checklist for Teaching: 00:00:00 •Hc014 - Checklist for Reviewing Own Practice - Planning: 00:00:00 •AT005 - Template - Reflective Learning Journal: 00:00:00 •At007 - Template - Session Plan Pro-forma: 00:00:00 •At013 - Template - Scheme of Work Rationale: 00:00:00 •At014 - Template - Scheme of Work: 00:00:00 •At022 - Template - Initial and Diagnostic Assessment: 00:00:00 •At023 - Template - Individual Learning Plan: 00:00:00 •At024 - Template - Group Profile: 00:00:00 •At025 - Template - Workshop Plan: 00:00:00 •C9007 - Information leaflet - Initial and Diagnostic Assessment: 00:00:00 •C9008 - Information leaflet - Devising a Scheme of Work: 00:00:00 •C9009 - Information Leaflet - Designing a Session Plan: 00:00:00 •C9010 - Information Leaflet - the Minimum Core Planning: 00:00:00 •C9011 - Information Leaflet - Reviewing Own Practice Planning: 00:00:00 •C0007 - Pp - Initial and Diagnostic Assessment: 00:00:00 •C0008 - Pp - Devising a Scheme of Work: 00:00:00 •C0009 - Pp - Designing a Session Plan: 00:00:00 •C0010 - PP - The Minimum Core Planning: 00:00:00 •C0011 - PP - Reviewing own Practice Planning: 00:00:00 •C9054 - Group Profile Completed Example: 00:00:00 •A9051a - Handout - Table of Assessment Methods, Approaches and Activities: 00:00:00 •A9058 - Handout - Table of Strengths and Limitations of Teaching and Learning Approaches: 00:00:00 •H9012 - Handout - Table of Resources: 00:00:00 •I9015A - Handout - Example Completed Reflective Learning Journal: 00:00:00 •M9060 - Handout - Example Completed Scheme of Work: 00:00:00 •M9061 - Handout - Completed Example Scheme of Work Rationale: 00:00:00 •M9062 - Handout - Example Completed Session Plan: 00:00:00 •M9064 - Handout - Five Minute Session Plan: 00:00:00 •M9065 - Handout - Example Three Stage Session Plan: 00:00:00 •U9053a - Handout - Table of Objectives at Different Levels: 00:00:00 •0 - Certificate Units - Information for Delivery: 00:00:00 •0 - Resource Information and Terms and Conditions of Use: 00:00:00 •Pgu3c - Guidance for Evidencing Achievement - Delivering Education and Training: 00:00:00 •Sau3c - Self Assessment Grid - Delivering Education and Training: 00:00:00 •Atmc01 - Checklist - Minimum Core Personal Skills: 00:00:00 •Hc003 - Checklist for Verbal, Listening, Non Verbal and Written Communication: 00:00:00 •Hc004 - Checklist for Equality and Diversity: 00:00:00 •Hc005 - Checklist for Demonstrating a Task: 00:00:00 •Hc012 - Checklist for Teaching: 00:00:00 •Hc013 - Observation Checklist - Certificate Units: 00:00:00 •Hc015 - Checklist for Reviewing Own Practice - Delivery: 00:00:00 •AT003 - Template - Personal Development Plan: 00:00:00 •AT005 - Template - Reflective Learning Journal: 00:00:00 •At009 - Template - Self Evaluation of a Delivered Session Pro-forma: 00:00:00 •At021 - Template - Teaching Practice Log: 00:00:00 •At026 - Template - Tutorial Review: 00:00:00 •C9006 - Information Leaflet - Reviewing Own Practice Delivering: 00:00:00 •C9012 - Information Leaflet - Observations and Teaching Practice: 00:00:00 •C9016 - Information Leaflet - Communication With Learners and Others: 00:00:00 •C9022 - Information Leaflet - the Minimum Core Delivering: 00:00:00 •C9023 - Information Leaflet - Teaching and Learning Approaches: 00:00:00 •C9024 - Information Leaflet - an Inclusive Teaching and Learning Environment: 00:00:00 •C9025 - Information Leaflet - Teaching and Learning Theories: 00:00:00 •C9026 - Information Leaflet - Using Technologies in Teaching and Learning: 00:00:00 •C0006 - Pp - Reviewing Own Practice Delivering: 00:00:00 •C0012 - Pp - Observations and Teaching Practice: 00:00:00 •C0016 - Pp - Communication With Learners and Others: 00:00:00 •C0022 - Pp - the Minimum Core Delivering Education and Training: 00:00:00 •C0023 - Pp - Teaching and Learning Approaches: 00:00:00 •C0024 - Pp - an Inclusive Teaching and Learning Environment: 00:00:00 •C0025- Pp - Teaching and Learning Theories: 00:00:00 •C0026 - Pp - Using Technologies in Teaching and Learning: 00:00:00 •A9058 - Handout - Table of Strengths and Limitations of Teaching and Learning Approaches: 00:00:00 •A9060 - Handout - Example Completed Personal Development Plan: 00:00:00 •H9006 - the Environment - Examples of Physical, Social and Learning Aspects: 00:00:00 •H9012 - Handout - Table of Resources: 00:00:00 •H9016 - Handout - Teaching Practice Log Information: 00:00:00 •H9019 - Handout - List of Technologies: 00:00:00 •H9021 - Handout - Advantages and Disadvantages of Using Technology: 00:00:00 •H9022 - Handout - Online Safety: 00:00:00 •H9025 - Examples of Verbal and Non Verbal Communication: 00:00:00 •H9026 - Handout Examples of CPD activities: 00:00:00 •H9027 - Handout Working with an LSA: 00:00:00 •H9031 - Handout Starter and closing activities: 00:00:00 •H9032 - Handout Reviewing Learner Progress: 00:00:00 •H9033 - Handout Individual and Group Tutorials: 00:00:00 •H9034 - Handout Facilitating Group Learning: 00:00:00 •H9035 - Handout Facilitating Individual Learning: 00:00:00 •H9036 - Handout Extension Activities: 00:00:00 •I9015a - Handout - Example Completed Reflective Learning Journal: 00:00:00 •M9057 - Handout - Example Completed Self Evaluation Form: 00:00:00 •0 - Certificate Units - Information for Delivery: 00:00:00 •0 - Resource Information and Terms and Conditions of Use: 00:00:00 •Pgu4c - Guidance for Evidencing Achievement - Assessing Learners in Education and Training: 00:00:00 •Sau4c - Self Assessment Grid - Assessing Learners in Education and Training: 00:00:00 •Atmc01 - Checklist - Minimum Core Personal Skills: 00:00:00 •Hc012 - Checklist for Teaching: 00:00:00 •Hc013 - Observation Checklist - Certificate Units: 00:00:00 •Hc016 - Checklist for Reviewing Own Practice - Assessment: 00:00:00 •AT001 - Templates - Assessment Records: 00:00:00 •AT005 - Template - Reflective Learning Journal: 00:00:00 •At021 - Template - Teaching Practice Log: 00:00:00 •C9012 - Information Leaflet - Observations and Teaching Practice: 00:00:00 •C9017 - Information Leaflet - the Minimum Core Assessing: 00:00:00 •C9018 - Information Leaflet - Reviewing Own Practice Assessment: 00:00:00 •C9019 - Information leaflet - Types of Assessment: 00:00:00 •C9020 - Information Leaflet - Assessment Methods: 00:00:00 •C9021 - Information Leaflet - Making Decisions Giving Feedback and Keeping Records: 00:00:00 •C0012 - Pp - Observations and Teaching Practice: 00:00:00 •C0017 - Pp - The Minimum Core Assessment: 00:00:00 •C0018 - Pp - Reviewing Own Practice Assessment: 00:00:00 •C0019 - Pp - Types of Assessment: 00:00:00 •C0020 - PP - Assessment Methods: 00:00:00 •C0021 - Pp - Making Assessment Decisions, Giving Feedback and Keeping Records: 00:00:00 •A9050 - Handout - Table of Assessment Types: 00:00:00 •A9051a - Handout - Table of Assessment Methods, Approaches and Activities: 00:00:00 •A9053 - Handout - Table of Assessment Requirements: 00:00:00 •A9057 - Handout - Assessor Roles and Responsibilities: 00:00:00 •A9059 - Handout - Completed Example of Assessment Records: 00:00:00 •G9052 - Handout - Table of Advantages and Limitations of Peer and Self Assessment: 00:00:00 •H9016 - Handout - Teaching Practice Log Information: 00:00:00 •H9050 - Handout - Table of Example Teaching Records: 00:00:00 •I9015a - Handout - Example Completed Reflective Learning Journal: 00:00:00 •0 - Certificate Units - Information for Delivery: 00:00:00 •0 - Resource Information and Terms and Conditions of Use: 00:00:00 •Pgu5c - Guidance for Evidencing Achievement - Using Resources for Education and Training: 00:00:00 •Sau5c - Self Assessment Grid - Using Resources for Education and Training: 00:00:00 •Atmc01 - Checklist - Minimum Core Personal Skills: 00:00:00 •Hc012 - Checklist for Teaching: 00:00:00 •Hc013 - Observation Checklist - Certificate Units: 00:00:00 •Hc017 - Checklist for Reviewing Own Practice - Resources: 00:00:00 •AT005 - Template - Reflective Learning Journal: 00:00:00 •At021 - Template - Teaching Practice Log: 00:00:00 •C9012 - Information Leaflet - Observations and Teaching Practice: 00:00:00 •C9013 - Information Leaflet - Using Resources: 00:00:00 •C9014 - Information Leaflet - the Minimum Core Resources: 00:00:00 •C9015 - Information Leaflet - Reviewing Own Practice Resources: 00:00:00 •C0012 - Pp - Observations and Teaching Practice: 00:00:00 •C0013 - PP - Using Resources: 00:00:00 •C0014 - PP - The Minimum Core Resources: 00:00:00 •C0015 - Pp - Reviewing Own Practice Resources: 00:00:00 •H9012 - Handout - Table of Resources: 00:00:00 •H9016 - Handout - Teaching Practice Log Information: 00:00:00 •H9018 - Handout - Hints and Tips for Creating and Using Handouts and Visual Presentations: 00:00:00 •H9023 - Handout - Resource Box: 00:00:00 •H9024 - Handout - Assistive Resources: 00:00:00 •I9015a - Handout - Example Completed Reflective Learning Journal: 00:00:00 •Policy and Regulatory Frameworks on Inclusive Practice: 00:00:00 •Maintaining Inclusive Learning Environment: 00:00:00 •Inclusive Practice Roles and Responsibilities: 00:00:00 •Factors-Influencing-Learning: 00:00:00 •Evaluating Own Inclusive Practice: 00:00:00 •Assignment: Optional Unit 34 - Inclusive Practice: 00:00:00 •Submit Your Assignments: 00:00:00

Office Admin, Secretarial and PA Diploma Overview A PA or administrator needs to handle a variety of tasks, from scheduling meetings to composing business letters. Consequently, hiring managers search for people who have the knowledge and experience necessary to perform these diverse job responsibilities. The Office Admin, Secretarial and PA Diploma Course is intended to help you get the necessary abilities to impress hiring managers. In just a few easy steps, it will educate you on every essential aspect of working as a secretary. The Office Admin, Secretarial and PA Diploma Course will teach you the principles of administrative administration. You will become an expert organizer with the aid of this training. Additionally, you will get the chance to hone your meeting management skills. You will also learn the necessary abilities for business writing from the instructive lessons. You will be able to gain a thorough grasp of Microsoft Word, Excel, and PowerPoint with this course. Lastly, the training will assist you in raising your self-esteem and confidence levels. This Office Office Admin, Secretarial and PA Diploma Course will not only teach you useful skills but also provide you with a certificate of accomplishment. This certification can help you get your ideal career and serve as great evidence of your ability. Enrol now, don't wait! Why You Should Choose Office Admin, Secretarial and PA Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Office Admin, Secretarial and PA Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Office Admin, Secretarial and PA Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Office Admin, Secretarial and PA Diploma Introduction to Personal Assistant 00:19:00 Introduction to Office Administration 00:15:00 Skills of an Effective Administrator 00:17:00 Introduction to Reception and Receptionist 00:26:00 Business Telephone Skills 00:20:00 Representing Your Boss and Company 00:36:00 Business Etiquette 00:20:00 Mail Services and Shipping 00:28:00 Travel Arrangements 00:25:00 Organising Meeting and Conferences 00:28:00 Diary Management and Note taking 00:25:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:41:00 Organisational Skills 00:26:00 Communication Skills 00:27:00 Customer Service 00:17:00 Effective Planning and Scheduling 00:52:00 Invoicing/Petty Cash 00:28:00

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The transport and logistics industry is a vital backbone of the UK economy, contributing over £124 billion annually and employing around 2.7 million people. With the ever-increasing demand for efficient supply chain management and transportation solutions, the need for skilled professionals in this sector has never been greater. Are you ready to unlock the doors to a dynamic and rewarding career in transport and logistics? This Transport and Logistics bundle equips you with the skills and knowledge to thrive in this exciting industry. Master the fundamentals of transport management, including regulations and best practices. Learn the intricacies of logistics operations, ensuring efficient movement of goods. Gain practical skills for warehouse operations, becoming a valuable asset. Understand commercial law principles, navigating business contracts with confidence. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Transport Manager Course Course 02: Transport and Logistics Management Course 03: Operations Management Training Course 04: Warehouse Associate Course 05: Commercial Law Whether you're new to the industry or looking to advance your career, this bundle offers the perfect platform to gain a competitive edge. Enrol today and unlock a world of exciting opportunities in Transport and Logistics! Learning Outcomes of Transport and Logistics Understand transport management regulations and compliance requirements in the UK. Develop expertise in transport and logistics management strategies. Gain insights into operations management principles and process optimization. Learn warehouse operations and inventory management best practices. Explore commercial law principles relevant to the transport and logistics industry. Acquire skills in transportation planning and supply chain optimisation. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Transport and Logistics Get a free student ID card with Transport and Logistics Training program (£10 postal charge will be applicable for international delivery) The Transport and Logistics is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Transport and Logistics course materials The Transport and Logistics comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Transport Manager Course Module 01: Introduction to Transport Management Module 02: Transport Management Systems (TMS) Module 03: Transportation Management Strategy Module 04: Road Freight Transport Laws and Permits Module 05: Rail and Transport Management Module 06: Transport Management for Ports and Inland Waters Module 07: Transport Management for Airlines Module 08: Trends, Challenges and Best Practice in Transport Management Module 09: Transport Management and Health and Safety Course 02: Logistics Management Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement Module 06: Channels of Distribution Module 07: Supplier Relationship Management Module 08: Inventory Planning and Management Module 09: Principles of Warehousing Module 10: Transport Management Module 11: Negotiation Techniques Module 12: Customer Service and Logistics Course 03: Operations Management Training Module 01: Introduction to Operations Management Module 02: Project Management Module 03: Business Development and Succession Planning Module 04: Process Management Module 05: Supply Chain Management Module 06: Planning & Forecasting Operations Module 07: Procurement & Purchasing Management Module 08: Manufacturing & Delivery Operations Module 09: Quality Management Module 10: Managing Risk and Recovery Module 11: Performance Management Module 12: Talent Management Module 13: Communication Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Module 18: Business Environment Module 19: Business Writing Skills Course 04: Warehouse Associate Module 01: Warehousing: Function, Benefits And Types Of Warehousing Module 02: Challenges Of Warehouse Management Module 03: Technology In The Warehouse Module 04: Order Picking In The Warehouse Module 05: Managing Warehouse Inventory Module 06: Organise The Storage Of Inventory In A Warehouse Module 07: Inventory Management Techniques Module 08: Inventory Classification In The Warehouse Module 09: Logistics Management and Organisation Module 10: Process Management Module 11: Improve Warehouse Efficiency And Reduce Costs Module 12: Operating Forklifts Safely Module 13: Moving and Handling Loads Safely Module 14: Health and Safety Management in Warehouses Module 15: General Warehouse Hazards Module 16: Manual and Mechanical Handling Course 05: Commercial Law Module 1: Introduction of Commercial law Module 2: Business Organisations Module 3: International Trade: the Theory, the Institutions, and the Law Module 4: Sales of Goods Law Module 5: Consumer Law and Protection Module 6: E-Commerce Law Module 7: Competition Law How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Warehouse staff Business enthusiasts Legal professionals Logistics newcomers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Transport manager Operations manager Warehouse supervisor Logistics coordinator Import/export specialist Supply chain analyst Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Give a compliment to your career and take it to the next level. This CompTIA Networking and Cyber Security will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this CompTIA Networking and Cyber Security will help you keep ahead of the pack. The CompTIA Networking and Cyber Security incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this CompTIA Networking and Cyber Security will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the CompTIA Networking and Cyber Security, you can equip yourself with the essentials to keep you afloat into the competition. Along with this CompTIA Networking and Cyber Security course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this CompTIA Networking and Cyber Security? Course 1: Network Security Level 2 Course 2: Level 3 Cyber Security Course 3: GDPR Data Protection Level 5 Course 4: Secure Programming of Web Applications Course 5: Linux for Absolute Beginners! Course 6: Ethical Hacking Course 7: Functional Skills IT Course 8: Complete Windows 10 Troubleshooting for IT HelpDesk Course 9: Information Management Course 10: Decision Making and Critical Thinking As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the CompTIA Networking and Cyber Security to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this CompTIA Networking and Cyber Security: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 1: CompTIA Networking - Level 4 Network Theory Bounded Network Media Unbounded Network Media Network Implementations TCP/IP Addressing and Data Delivery Routing TCP/IP Services WAN Infrastructure Cloud and Virtualization Technologies Network Security Basics Preventing Security Breaches Responding to Security Incidents Remote Networking Network Management Troubleshooting Network Issues Planning and Implementing a SOHO Network Course 2: Network Security Level 2 Security and Risk Management Asset Security Security Engineering Communication and Network Security Identity and Access Management Security Assessment and Testing Security Operations Software Development Security Course 3: Level 3 Cyber Security FUNDAMENTALS OF NETWORKING GETTING STARTED WITH CYBER SECURITY LET'S BEGIN - THE FUNDAMENTALS OF CYBER SECURITY TYPES OF ACTORS, ATTACKS, MALWARE AND RESOURCES FIREWALLS AND ANTIVIRUS KEY SECURITY CONCEPTS Course 4: GDPR Data Protection Level 5 Module 01: GDPR Basics Module 02: GDPR Explained Module 03: Lawful Basis for Preparation Module 04: Rights and Breaches Module 05: Responsibilities and Obligations Course 5: Secure Programming of Web Applications Section 01: Introduction Section 02: Well-known Vulnerabilities and Secure Programming Section 03: Conclusion and Summary Course 6: Linux for Absolute Beginners! Introduction to Linux Linux Installation Linux Command Line Interface (CLI) Essentials Advanced CLI Usage Linux Development Tools Web Development Project Web Server Setup, Host Cofiguration and App Deployment Linux User Management Linux Network Administration Course 7: Ethical Hacking Introduction to Ethical Hacking Reconnaissance - Surveying the Attack Surface Scanning and Enumeration - Getting Down to Business Network Presence Attacking Web Hacking Social Engineering - Hacking Humans Course 8: Functional Skills IT Section 1: Introduction Section 2: Information Technology Section 3: Components of IT Section 4: Hardware Section 5: Operating System Section 6: Application/Software Section 7: Networking Section 8: Security Section 9: Traffic Flow & Enterprise Level IT Components Section 10: Storage Section 11: Database Section 12: Virtualisation & Cloud Section 13: Management & Other IT Jobs Course 9: Complete Windows 10 Troubleshooting for IT HelpDesk Section 01: Course Introduction Section 02: Prepare Virtual Test Lab Section 03: Installing Windows OS with Multiple Media Section 04: System Troubleshooting without Reboot Section 05: Optimize System Performance (Fix Slowness Issue) Section 06: Active Directory Server Setup (Optional) Section 07: Active Directory Introduction Section 08: File System Related Troubleshooting Course 10: Information Management Module 01: Introduction to Information Management Module 02: Information Management Strategy Module 03: Databases and Information Management Module 04: Management Information Systems (MIS) Module 05: Auditing Information Systems Module 06: Ethical and Social Issues and Data Protection Course 11: Decision Making and Critical Thinking Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking CPD 125 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this CompTIA Networking and Cyber Security bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our CompTIA Networking and Cyber Security is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Course Overview Are you looking to gain a new in-demand skill from the comfort of your home? Well, look no further; you've come to the right place! Our easy-to-follow Workplace Productivity Hacks will provide you with all the deep knowledge and insight you need to know about this topic. This comprehensive course has been broken down into several manageable modules, which we believe will assist you to easily grasp each concept - from the fundamental to the more advanced aspects of the course.  Learn the most in-demand skills from the safety & comfort of your home. Enjoy the freedom to learn at your own comfortable pace and prepare yourself for the market of the future. Learning Outcomes Whether you are an aspiring professional or a complete beginner, this course will improve your expertise and boost your CV with key skills and an accredited certification attesting to your knowledge. Entry Requirement This course is available to all learners of all academic backgrounds.Learners should be aged 16 or over to undertake the qualification.Some basic understanding of the English language and numeracy. Why choose us? Affordable, engaging & high-quality e-learning study materials;Tutorial videos/materials from the industry-leading experts;Study in a user-friendly, advanced online learning platform;Efficient exam systems for the assessment and instant result;The UK & internationally recognized accredited qualification;Access to course content on mobile, tablet, or desktop from anywhere, anytime;The benefit of career advancement opportunities;24/7 student support via email. Will I receive a certificate of completion? After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can, however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £29 or in PDF format at the cost of £19. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Career path Workplace Productivity Hacks is a useful qualification to possess and would be beneficial for any related profession or industry. Course Curriculum Module 01: Ways to Improve Workplace Productivity Ways to Improve Workplace Productivity 00:41:00 Module 02: Organisational Skills to Improve Productivity Organisational Skills to Improve Productivity 00:21:00 Module 03: Productive Communication Skills in the Workplace Productive Communication Skills in the Workplace 00:29:00 Module 04: Time Management Time Management 00:41:00 Module 05: Conflict Management Conflict Management 00:16:00 Module 06: Health, Safety and Wellness in the Workplace Health, Safety and Wellness in the Workplace 00:29:00 Module 07: Managing Stress and Coping Anxiety in the Workplace Managing Stress and Coping Anxiety in the Workplace 00:28:00

Overview This comprehensive course on Conflict Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Conflict Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Conflict Management. It is available to all students, of all academic backgrounds. Requirements Our Conflict Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 23 lectures • 23:26:00 total length •Welcome to the Course: 00:03:00 •What are Conflict and Conflict Management?: 00:03:00 •The Rational and Irrational Sources of Conflict: 00:03:00 •The Effects of Respect on Conflict: 00:04:00 •How to Use Respect to Help Resolve Conflict: 00:05:00 •How Communication Works: 00:05:00 •How we listen: The Four Listening Levels: 00:05:00 •How to Listen Well: 00:04:00 •How Personality Types Conflict: 00:02:00 •How Specific Personalities Clash at Work: 00:04:00 •How to Avoid Personality Clash: 00:02:00 •Resistance: It's Not Conflict yet.: 00:02:00 •The Onion Model of Resistance: 00:07:00 •The Signs of Conflict Escalation: 00:03:00 •The Strategies for Handling Conflict: 00:06:00 •Conflict De-escalation Process: 00:03:00 •Conflict Handling Modes - The Thomas-Kilmann Model: 00:02:00 •The Five Thomas-Kilmann Modes: 00:06:00 •Getting Help from a Third Party: 00:05:00 •How to Recover from a Broken (Professional) Relationship: 00:05:00 •Good Conflict and Bad Conflict: 00:04:00 •The Secret to Avoiding Conflict: 00:03:00 •Assignment - Conflict Management: 2 days, 22 hours