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Person Centred Planning: the act of listening to each other creates relationship and strengthening trust and inclusion within the team. If well facilitated In creating a shared vision, groups of people build a sense of commitment together. They develop images of the future they want to create together, along with the values that will be important in getting there and the goals they want to see achieved along the way. Course Category Person Centred Planning Team Building and Leadership Description How to facilitate Person Centred Planning? How is it different from any other kind of meeting or planning? Person Centred working is great – but how exactly is it facilitated? How does it differ from ‘chairing a meeting” What skills and processes enable the group to work together effectively and avoid going off at tangents or dissolving into an unfocussed ‘discussion’ Person Centred Planning: the act of listening to each other creates relationship and strengthening trust and inclusion within the team. If well facilitated In creating a shared vision, groups of people build a sense of commitment together. They develop images of the future they want to create together, along with the values that will be important in getting there and the goals they want to see achieved along the way. Making inclusive action plans using full participation and graphic facilitation Drawing on the planning tools MAPS and PATH (Pearpoint, Forest and OBrien 1997) and other facilitation sources we use both process and graphic facilitation to enable the group to build their picture of what they would love to see happening within their organisation/community in the future and we encourage this to be a positive naming, not just a list of the things they want to avoid. In this training we make this facilitation explicit and attempt to model, teach and enable practice of key skills and processes. Jack Pearpoint, Marsha Forest and John O’Brien developed these innovative PCP approaches in North America and they are being used successfully in many parts of the UK. The planning can focus on an individual, group or organisation and provides a powerful problem solving opportunity, which is flexible and robust enough for many occasions. Tell the story, find the dream, touch the nightmare, and explore who you are, what are the gifts and strengths of the person or group, what are the needs of those present and what is the action plan for the future? Testimonials Learning Objectives Participants understand group and graphic facilitation processes for Person Centred Planning Participants have skills and confidence to facilitate PATH/MAP processes Participants learn graphic as well as process facilitation skills. Strengthens practitioners inclusive practice Provides additional tools for those involved in inclusive work in schools and the wider community Further develop problem solving and planning skills Who Is It For ? Person Centred Planning Facilitators Multi Agency Teams Social workers CAMHS teams Year Managers Primary and secondary staff teams Early Years and School based Practitioners Heads and Deputies SENCOs Advanced Skills Teachers Primary and secondary teachers Local Authority Support Services Voluntary Organisations Course Content The course answers the questions: Need to find new ways to facilitate Planning? How to facilitate Person Centred Planning? How is it different to any other kind of meeting or planning? Person Centred working is great – but how exactly is it facilitated? What are the skills and processes that will make the group work really well and a wonderful graphic to be created? Bored with annual reviews, transition plans and review meetings? Want to find a way of making meetings and planning feel more real and engaging? Need an approach, which engages a young person respectfully together with his or her family and friends? Want the ultimate visual record of the process of a meeting, which will help everyone, keep track? Want to problem solve and plan for the future of a small or large group, service or organisation up to the size of an LA? Inclusive Solutions offer an introductory day to facilitating person centred planning or a 3 – 10 session course which is practical as well as values based. Participants will receive direct individualised coaching and training. We will cover: Group and Graphic Facilitation processes Use of music and dramatic participation methodology The person being at the centre Family members and friends being full partners Planning reflecting the person’s capacities, what is important to the person and specifying the support they require to make a full contribution to their community Planning building a shared commitment to action that will uphold the person’s rights Planning leading to continual listening, learning and action and helping the person get what they want out of life. Essential Lifestyle Planning, PATH MAPS Personal Futures Planning

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: Module OneIntroduction 1.1) Explore the myths 1.2) What is coaching and mentoring? 1.3) What is business coaching? 1.4) Thoughts and perceptions 1.5) 7 competencies of a coach 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling Module TwoModels and Practice 2.1) The Wheel of Life 2.2) Johari's Window 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach 2.4) STAR / GROW model 2.5) Effective use of Paradigm cards 2.6) Practice and feedback Module ThreeBuilding the Relationship 3.1) Self-management 3.2) How motivation works 3.3) Personality & behavioural traits 3.4) Rapport and trust Module FourCommunication and Practice 4.1) Non-verbal communication 4.2) Effective communication 4.3) Questioning through 2nd/3rd/4th level questioning 4.4) Building a bank of coaching questions 4.5) Practice and feedback Module FiveStructure 5.1) Introduction 5.2) The coaching cycle 5.3) How to give feedback 5.4) The COMET model 5.5) Executive coaching 5.6) Psychometrics 5.7) Closing the coaching session Module SixWell-Formed Outcomes 6.1) Challenge and focus steps 6.2) Coaching goals 6.3) Establishing the gap analysis 6.4) Using diagnostic tools 6.5) SMART objectives 6.6) Designing & planning focus steps 6.7) Gaining commitment 6.8) Practice and feedback Who is it for? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. Accreditation Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. Required Activities Pre-Course We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. Post-Course To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. Course Material Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report and receive a year's membership with the Institute of Leadership & Management (ILM). In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. Scheduled Courses On-Demand Course - Self-paced The online course option includes a comprehensive course manual, book reviews, useful guides and personalised tutor support. You will also be able to upload assessments online and receive online feedback. Our online training option gives you 24/7 access to our learning platform for the duration of your course. The programme elements and assignments can be completed as quickly as you like, with the only time limit being that the final assignment has to be submitted to ILM within 12 months of your registration on the programme. Diploma: £1,195 + vat | Certificate: £895 + vat Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Dive into the dynamic world of insurance with our Level 3 Certificate in Insurance Broker and Insurance Agent. In today's fast-paced market, the demand for qualified Insurance Agents is skyrocketing, making this the perfect time to enhance your credentials. This comprehensive course equips you with the theoretical foundation to navigate the complexities of insurance policies, customer relations, and legal regulations with confidence. By focusing exclusively on the theoretical aspects of the role of an Insurance Agent, you'll develop a deep understanding of the sector, preparing you to excel in a variety of roles within the insurance field. Whether you're looking to start your career or aiming to elevate your position, mastering these critical concepts will significantly impact your professional trajectory, setting you apart in the competitive landscape of insurance. Learning Outcomes : Master key principles of insurance and risk management. Understand diverse insurance products and their applications. Develop effective client communication and advisory skills. Gain insights into regulatory environments affecting insurance. Enhance analytical skills for policy selection and management. The Level 3 Certificate in Insurance Broker and Insurance Agent course is a meticulously structured programme designed to provide a deep dive into the insurance industry, with a special focus on the UK market. Module 1: Embark on a journey into the world of insurance, exploring its historical development, core concepts, and the role of Insurance Brokers and Insurance Agents. Module 2: Focus on the specific characteristics and regulations of the UK insurance market, equipping you to operate effectively as an Insurance Broker or Insurance Agent. Module 3: Uncover the fundamental principles that underpin insurance contracts and risk management, providing a strong foundation for your future as an Insurance Broker or Insurance Agent. Module 4: Delve into the world of general insurance, analyzing the various types of coverages offered and their applications for clients by Insurance Brokers and Insurance Agents. Module 5: Explore personal lines insurance in detail, examining policies designed to protect individuals and their possessions, a key area for Insurance Brokers and Insurance Agents. Module 6: Investigate commercial lines insurance, understanding the diverse coverages available for businesses and the role Insurance Brokers and Insurance Agents play in securing them. Module 7: Gain in-depth knowledge of liability insurance, a crucial aspect of risk mitigation for businesses, individuals, and the role Insurance Brokers and Insurance Agents play in its application. Module 8: Navigate the complexities of marine insurance, designed to protect maritime cargo, vessels, and related interests, a specialized area for some Insurance Brokers and Insurance Agents. Module 9: Explore life insurance products and their various applications, equipping you with the theoretical knowledge to excel as an Insurance Broker or Insurance Agent specializing in this field. Module 10: Sharpen your skills in identifying and mitigating insurance fraud, a critical responsibility for Insurance Brokers and Insurance Agents. Module 11: Demystify the underwriting process, a core function in insurance, and understand its significance for Insurance Brokers and Insurance Agents in client risk assessment. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Who is this course for: Aspiring Insurance Brokers Insurance Agents Risk Management Professionals Financial Advisors Business Development Managers Requirements To enrol in Level 3 Certificate in Insurance Broker and Insurance Agent course, all you need is a basic understanding of the English Language and an internet connection. Career path Career Paths: Insurance Broker: £25,000 - £50,000 Insurance Agent: £20,000 - £40,000 Risk Analyst: £30,000 - £55,000 Underwriter: £25,000 - £45,000 Claims Adjuster: £20,000 - £40,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are the many perimenopause and menopause getting you down? Feeling flat and unmotivated, feeling exhausted and unable to cope? Do you want to feel calmer, get your focus back, be more productive, sleeping better and feel more like yourself agaain? Come and learn how you don't have to suffer: get the basics back in place so you feel full of energy and get the old you back.

This hands-on course on SQL starts with the basics, and gradually delves deep into SQL, ensuring a well-rounded learning experience. Practical examples and real-world applications will be at the heart of your learning. No prior experience or specific software installation is necessary. Just bring your enthusiasm to learn and get started.

Health and Safety in a Construction Environment - Also Covered CSCS Topics This course is a skill-packed 19 courses-in-1 mega bundle training program. These bundle courses are suitable for anyone who wants to establish and boost their career in Health and Safety in the Construction Environment sector. Our Health and Safety in a Construction Environment - Also Covered CSCS Topics 19 courses mega bundle of includes popular courses - Course 01: Health and Safety in a Construction Environment Course 02: CDM - Construction Design and Management Course 03: Electrical Engineering for Electrical Substations Course 04: Gas Engineering Course 05: Environmental engineering Course 06: Site Safety Plus Course 07: Construction Management Level 3 Course 08: Emergency First Aid at Work (EFAW) Course 09: Risk Assessment Course 10: Construction Project Management Course 11: Site Management Course 12: Plumbing Course 13: Noise and Hearing Protection Course 14: Abrasive Wheels Course 15: Purchasing and Procurement Diploma Course 16: Asbestos Surveying Course 17: Control of Substances Hazardous to Health (COSHH) Training Level 3 Course 18: Health and Safety in the Workplace Level 2 Course 19: Working at Heights and Confined Space Key Features: Instant 19 PDF certificates Fully online interactive course with audio voiceover Developed by Industry Experts 24/7 Tutor Support Health and Safety in a Construction Environment - Also Covered CSCS Topics Construction industry incidents, including accidents, fatalities, and injuries, are a recurring concern. The construction field, marked by its dynamic and challenging nature, demands a paramount focus on the health and safety of both workers and the public. This necessitates the involvement of professionals specializing in Health and Safety. The course titled "Health and Safety Management for Construction (UK) - Also Covered CSCS Topics" aims to provide participants with a foundational understanding of prevalent on-site risks, emergency response strategies, measures to minimize environmental impact, and crucial safety protocols for high-risk operations. Health and Safety professionals in this domain engage in diverse responsibilities, ranging from conducting site inspections and risk assessments to formulating safety plans and conducting worker training. Beyond these fundamental aspects, the field of Health and Safety in construction is marked by continuous evolution, with the constant emergence of new technologies and regulations. This dynamic environment offers professionals the opportunity for ongoing learning and career development. This comprehensive course specifically addresses the requirements of construction health and safety, delving into the specifics of SMSTS and CSCS preparation. Crafted by experts, the course curriculum encompasses a broad spectrum of topics, including safety protocols, identification of various risks and hazards, manual handling, plant and machinery safety, and more. By enrolling in the "Health and Safety Management for Construction (UK)" course, participants will gain a profound understanding of construction health and safety requirements, with a specific focus on the intricacies of SMSTS and CSCS preparation. Certification Once you've successfully completed your courses, you will immediately be sent a digital certificate. However, you also can get Hardcopy certificates which are free of cost (shipping cost £3.99 for each). Note: This is not a regulated course. This course can not be used as evidence of your learning in achieving the CSCS Green Card. However, this CPD course is designed by an industry expert to provide you with enough theoretical knowledge so that you can overcome any obstacles en route to your desired CSCS. CPD 82 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Online Health and Safety Management for Construction (UK) course is designed for those working on construction sites and is a requirement for those wishing to apply for a CSCS Green Card. In accordance with CITB anyone who is a labourer on a construction site must be a CSCS Green Card Holder, including: Construction site managers and supervisors Health and safety professionals Workers on construction sites. Architects and engineers. Owners and developers. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

"This course aims to explore the intricate link between buyer behavior and effective promotional strategies, emphasizing e-consumer behavior within the digital landscape. Participants will delve into the pivotal role of digital technologies in elevating customer experience, leveraging algorithms, artificial intelligence, mastering online complaint resolution, and post-purchase management. Moreover, it covers integrated marketing communications and relationship marketing, equipping learners with the expertise to assess marketing metrics for proficient customer relationship management upon completion." "After completing this course successfully, learners will gain proficiency in the following key areas: Understanding buyer behavior and effective promotional strategies. Analyzing e-consumer behavior in the digital realm. Implementing digital technologies to enhance customer experience. Harnessing algorithms and Artificial Intelligence for effective utilization. Excelling in online complaint handling and post-purchase management. Implementing integrated marketing communications and relationship marketing strategies. Evaluating marketing metrics for proficient customer relationship management." This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. It will examine the impact of digital technologies on customer experience, including the use of algorithms and artificial intelligence. The course will also cover topics such as online complaint handling and post-purchase management, integrated marketing communications, and relationship marketing. Additionally, students will learn how to evaluate marketing metrics to manage customer relationships effectively. This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Communication Self-paced pre-recorded learning content on this topic. Managing Customer Experience Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Experience Communication Manager Customer Journey Communication Specialist Experience Design and Communications Lead Customer Relations Communications Coordinator Brand Experience Manager Customer Engagement Strategist Digital Customer Experience Manager Customer Experience Communications Analyst User Experience Communication Consultant Customer Insight and Engagement Officer   Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course bundle is ideal for anyone looking to establish their Cisco networking career. It consists of one Cisco Certified Network Associate (CCNA) certification, one Cisco Certified DevNet Associate (CCDA) certification, and four Cisco Certified Networking Professional (CCNP) certifications. Although there are no formal prerequisites to enrol on the CCNA, CCDA, or CCNP certification courses and sit the exams, learners should have a good foundation knowledge in networking. The newly retooled CCNA covers a breadth of topics, including: Network fundamentals Network access IP connectivity IP services Security fundamentals Automation and programmability Achieving CCNA certification is the first step in preparing for a career in networking technologies. To earn your CCNA certification, you only need to pass one exam – which covers a broad range of fundamentals for IT careers, based on the latest networking technologies. The Cisco Certified DevNet Associate certification validates your skills and knowledge in understanding and using APIs, Cisco platforms and development, application development and security, and infrastructure and automation. Ideally, DevNet Associates candidates also have one or more years of experience with software development including Python programming. The CCNP is the next level from the CCNA and CCDA. As with the CCNA, there are no formal prerequisites to enrol on the CCNP certification course and sit for the exams. Learners taking a CCNP course generally have an in-depth knowledge of networking, as well as a good understanding of Cisco technologies. The typical certification path for most learners would begin with either the CCDA or CCNA, then progress onto the CCNP. Learners need to pass two exams (one core exam and one concentration exam) in order to gain one CCNP certification. This course bundle includes the core exam and three concentration exams. Once a learner has passed the core exam, they can choose to specialise in one or all three of the CCNP concentration areas listed in this course. The core exam’s focus is based around implementing and operating Cisco enterprise network core technologies.

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included