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APM Project Fundamentals Qualification (PFQ): Virtual In-House Training This practical course gives Participants a solid introduction to the fundamentals of project management and to prepare them for the one-hour, multiple-choice exam held at the end of the course. The APM Project Fundamentals Qualification (PFQ) is an entry-level qualification suitable for those who are new to project management and working in a project team, and who wish to understand the standard terminology. The goal of this course is to prepare you to successfully pass the exam. What you will Learn You'll learn how to: Identify project management terminology and context Identify project management processes Identify the roles involved in project management Describe project success criteria and benefits Prepare project documentation Acquire the level of understanding needed to pass the APM PFQ examination Getting Started Introductions Course structure Course goals and objective Project Context Project characteristics Project management processes Business and project context Organizational roles Project Lifecycle Programme and portfolio management Project Concept Phase Stakeholder management Project success and benefits management Business case Benefits People in Projects Leadership and teamwork Communication Project Definition Phase Project management plan Quality management Risk management Scope management Scheduling Resource management Estimating Procurement Project Implementation Phase Change control and configuration management Issue management Information management Project Hand-over and Close-out Phase Hand-over and close-out Post-project review Revision and Exam Revision and practice questions APM PFQ examination
This highly practical workshop will help you become a more effective negotiator and learn the skills that master negotiators use.
Conflict Resolution Skills (Virtual) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans
Overview With our intensive Diploma in Business Administration course, you can improve your professional skills. We create complete leaders with strong financial assessment, operational flexibility, and smooth communication by going beyond software expertise.Learn the fundamentals of handling money, creating budgets, writing reports, making presentations, and acting wisely. This investment advances your professional growth by expanding your skill set and opening up possibilities for opportunity.Join us now in exploring your abilities as a leader. Key Features of the Course: FREE Diploma in Business Administration CPD-accredited certificate Get a free student ID card with Diploma in Business Administration training (£10 applicable for international delivery) Lifetime access to the Diploma in Business Administration course materials The Diploma in Business Administration program comes with 24/7 tutor support Get instant access to this Diploma in Business Administration course Learn Diploma in Business Administration training from anywhere in the world The Diploma in Business Administration training is affordable and simple to understand The Diploma in Business Administration training is an entirely online How will I get my certificate? Upon successful completion of the Diploma in Business Administration course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is this course for? Anyone, anywhere, can jumpstart their business journey with the Diploma in Business Administration! No experience? No problem! This open-door program welcomes all, from any background, to dive into the exciting world of business. Requirements Our Diploma in Business Administration course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. This course structure allows for a convenient and adaptable learning experience. Career path Having these various qualifications will increase the value of your CV and open you up to multiple sectors, such as: Marketing Assistant: £20-30k HR Assistant: £22-32k Sales Representative: £25-40k Customer Service Advisor: £20-28k Administrative Assistant: £18-25k Remember: Salary ranges vary (based on experience, location, and company). Advance with further qualifications! Course Curriculum 10 sections • 91 lectures •What is Business Administration? •Business and Organisations •Management of Business •Business Organization Perspectives •Decision Making •Approaches to Leadership •Communication Basics •Know Thyself and The Message •Learn To Use Terms of Business Communication That Invoke Emotions •Pay Attention To Body Language •Learn To Use Terms That Spark Interest •The Benefits Of Presenting Your Message In 1 Minute •Financing Basics •Record Your Income •Make a List of Expenses First and Put Them in Categories •Countdown & Adjust •Review Regularly •Module One - Getting Started •Module Two - Human Resources Today •Module Three - Recruiting and Interviewing •Module Four - Retention and Orientation •Module Five - Following Up With New Employees •Module Six - Workplace Health & Safety •Module Seven - Workplace Bullying, Harassment, and Violence •Module Eight - Workplace Wellness •Module Nine - Providing Feedback to Employees •Module Ten - Disciplining Employees •Module Eleven - Terminating Employees •Module Twelve - Wrapping Up •Activites-Diploma in Human Resource Management •Module One - Getting Started •Module Two - Working with Words •Module Three - Constructing Sentences 2017 •Module Four - Creating Paragraphs •Module Five - Writing Meeting Agendas •Module Six - Writing E-mails •Module Seven - Writing Business Letters •Module Eight - Writing Proposals •Module Nine - Writing Reports •Module Ten - Other Types of Documents •Module Eleven - Proofreading and Finishing •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening •Module Three - Working with the Interface •Module Four - Your First Document •Module Five - Basic Editing Task •Module Six - Basic Formatting Tasks •Module Seven - Formatting Paragraphs •Module Eight - Advanced Formatting Tasks •Module Nine - Working with Styles •Module Ten - Formatting the Page •Module Eleven - Sharing Your Document •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening PowerPoint •Module Three - Working with the Interface •Module Four - Your First Presentation •Module Five - Working with Text •Module Six - Formatting Text and Paragraphs •Module Seven - Adding Pictures •Module Eight - Advanced Formatting Tasks •Module Nine - Working with Transitions and Animations •Module Ten - Setting Up Your Slide Show •Module Eleven - Showtime! •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening Excel •Module Three - Working with the Interface •Module Four - Your First Worksheet •Module Five - Viewing Excel Data •Module Six - Building Formulas •Module Seven - Using Excel Functions •Module Eight - Using Quick Analysis •Module Nine - Formatting Your Data •Module Ten - Using Styles, Themes, and Effects •Module Eleven - Printing and Sharing Your Workbook •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening and Closing Access •Module Three - An Introduction to Databases •Module Four - Sharing Data Using Apps •Module Five - Working in Your App •Module Six - An Introduction to Desktop Databases •Module Seven - Performing Basic Table Tasks •Module Eight - Working with Fields •Module Nine - Working with Table Relationships •Module Ten - An Introduction to Queries, Forms, and Reports •Module Eleven - Protecting Your Data •Module Twelve - Wrapping Up •Assignment - Diploma in Business Administration
Managing Multiple Projects: Virtual In-House Training Succeeding in today's competitive marketplace often requires cycle time reduction - reducing the duration of projects and getting results faster. This workshop will address managing multiple projects within the context of program or product management. Are your projects taking longer and longer to complete? Are results less than optimal because of time pressures on resources? Would you like to increase project 'throughout'? Succeeding in today's competitive marketplace often requires cycle time reduction - reducing the duration of projects and getting results faster. This workshop will address managing multiple projects within the context of program or product management. Planning and managing individual projects is challenging. When introducing the real-life limitation of resources and other outside influences into the multi-project environment, those challenges are magnified, and new challenges are introduced. This interactive workshop will position you for immediate action. The goal of this course is to equip you with the necessary knowledge, skills, and techniques so that you can effectively and productively manage multiple projects. What you Will Learn You'll learn how to: Manage stakeholder relationships and expectations Prioritize and sequence multiple projects Manage time and stress within a multiple project environment Effectively manage logical dependencies among projects Optimize the use of resources across multiple projects using concepts from Critical Chain methods Manage risk and communications in a multiple project environment Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Portfolio, program, and project management principles The multiple project environment The MMP Process Model Developing the Multiple Project List Multiple project portfolio management Project selection Project categories and types The multiple project list Multiple Project Logical Dependencies Project dependencies Types of multiple project portfolios Categories of logical dependencies across multiple projects Project priorities in the multiple project schedule Multiple Project Resource Management Multiple project resources and resource management concepts Multiple project resource loading Resource pool and resource database Multiple project resource issues and outsourcing Critical chain resource management, including drum resources and multi-tasking Managing Risk Across Multiple Projects Multiple project risk management process Identifying, assessing, and responding to multiple project risks Critical chain and multiple project risks Risk interrelationship management methods Creating and Executing the Multiple Project Plan The multiple project plan Multiple project scheduling Multiple project budgeting Executing and maintaining the multiple project plan Controlling in the multiple project environment Tools in multiple project management Multiple Project Communications Effective communication in the multiple project environment Common communication barriers Multiple project communications plan Resolving multiple project conflicts Summary and Next Steps What did we learn, and how can we implement this in our work environments?
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Program Management Skills: On-Demand Program managers coordinate and give oversight to the efforts of marketing groups, project teams, product delivery, maintenance and support, operations and staff from various functional groups, including suppliers, business partners, and other external bodies. The goal is to ensure that proposed business transformation, through the delivery of complex products and processes, is implemented to realize the organization's strategic benefits and objectives, for which the program was selected. The goals of this course are twofold: To provide participants with key program management principles and techniques, recognized as best practices, to enable more effective program management; and to leverage core elements of the program management life cycle, processes, tools and techniques, to enable program management effectiveness. The participant will learn and apply the principles of program management through discussions, activities, and case study exercises. What You Will Learn At the end of this workshop, you will be able to: Maximize the transformational impact of a program according to the business needs Explain management principles and techniques and apply them within a program context Implement program governance and organization that will produce expected benefits Plan for and manage benefit realization, risks, issues, and quality Manage component projects' interdependencies that are linked to both program and strategic objectives Engage program stakeholders effectively. Improve communication and action planning effectiveness for programs in organizations Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Fundamental definitions and concepts Program challenges and benefits Program best practices and success criterion Stakeholder management Governance: program management office and program boards Standard for Program Management overview Vision, Leadership, and the Business Case What is vision, why, and how? Leadership vs. Management Program business case Program Organization and Governance Program organization Program governance Program board roles and responsibilities Benefits Management Benefits explored Benefits management Benefits realization Program Management Planning Program management plan Program blueprint and roadmap Program component dossier Program tranches Program estimating Program scheduling Program Monitoring and Controlling Program Control - An Overview Program Monitoring and Controlling Monitoring and Controlling Transition Program Risk and Issue Management Risk and issue management overview Program risk management Program issue management Program Quality Management Program quality management overview Program quality management principles Program Stakeholder Management Stakeholder engagement overview Stakeholder engagement planning EI, trust, communication and stakeholder engagement Program Closure and Benefits Sustainment Program closure overview Closing the program Program benefits sustainment Summary What did we learn, and how can we implement this in our work environments?
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