Women with wellbeing business juggling work and home life. Group mentoring and coaching. Work and home life balance. Coaching sessions. Practical tools. Actionable success strategies. Resilience and stress management.
Line Management is a critical aspect of running a successful business. It involves the efficient and effective management of employees, resources, and processes to achieve organisational goals. Line Managers are responsible for the day-to-day management of their team or department and are accountable for the team's performance. Line Managers play a crucial role in ensuring that employees are productive, motivated, and engaged, which ultimately leads to a positive impact on the organisation's bottom line. Effective line management requires a combination of skills, including leadership, communication, coaching, and mentoring. Line Managers need to be able to inspire and motivate their team members to achieve their goals. They must also be able to communicate effectively, both up and down the organisational hierarchy, to ensure that everyone is on the same page. Furthermore, Line Managers must have a deep understanding of their team member's strengths and weaknesses to coach, mentor, and develop them. This Line Management Bundle Consists of the following Premium courses: Course 01: Line Management Course 02: Level 3- Project Management Course 03: People Management Skills Level 3 Course 04: Modern Manufacturing Course 05: Basic Product Management Course 06: Delivery Driver Training Course 07: UK Employment Law and Employee Rights Diploma Course 08: Leadership & Management Diploma Course 09: Motivation Skills Course 10: Performance Management Course 11: Equality and Diversity Course 12: Sexual Harassment Awareness Training Course 13: Risk Management Level 7 Course 14: Time Management Learning Outcomes: Develop the skills to effectively supervise and manage a team through Line Management Understand the importance of coaching and mentoring to maximize employee potential Gain knowledge of performance appraisal management and talent management Develop effective communication skills to lead and motivate teams Understand employment law and employee relations to create a positive working environment Develop coaching and mentoring skills to support team members Understand effective communication skills to establish and maintain relationships Identify and manage stress, the prioritising workload to ensure time management Benefits you'll get choosing Apex Learning for this Line Management: One payment but lifetime access to 11 CPD courses of this Line Management Bundle Certificates and student ID for the Line Management course are included in a one-time fee Full tutor support available from Monday to Friday with this Line Management Bundle Accessible, informative modules of Line Management bundles are designed by expert instructors Learn Line Management Training at your ease - anytime, from anywhere Study the Line Management course from your computer, tablet or mobile device CPD accredited Line Management Bundle course - improve the chance of gaining professional skills So enrol now in this Line Management Bundle to advance your career! The Line Management course covers a range of topics designed to develop and enhance Line Management skills. Participants will learn about the role of Line Managers, coaching and mentoring, supervising, motivating and counselling, talent management, effective communication skills, performance appraisal management, stress management, prioritising and time management, employee relations, handling conflict, and employment law. This course is designed to provide participants with the tools and knowledge needed to be effective Line Managers. Participants will learn how to lead, manage and motivate their team, develop effective communication skills, manage performance appraisals, and handle difficult situations. The course also covers employment law and employee relations, ensuring participants have a thorough understanding of their legal obligations as Line Managers. CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Existing Line Managers who want to enhance their skills Aspiring Line Managers who want to develop the necessary skills to become an effective Line Manager Managers and team leaders who want to learn about Line Management Requirements Our Line Management course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Line Manager - £30,000 to £60,000 Team Leader - £25,000 to £40,000 Supervisor - £20,000 to £30,000 Manager - £35,000 to £70,000 HR Manager - £40,000 to £70,000 Certificates Certificate of completion Digital certificate - Included
This is a masterclass in managing emotions at work, leveraging the power of self-understanding along with effective conflict management strategies to achieve successful outcomes
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The transportation industry is the backbone of the UK economy, moving over 200 billion tonnes of goods every year. But with complex regulations, tight deadlines, and constant pressure, are you equipped to handle the challenges of transport management? This comprehensive bundle equips you with the knowledge and skills to excel in this demanding field. This comprehensive Transport Manager Training bundle offers a comprehensive exploration of various aspects of transport planning, logistics, and supply chain management. You will gain insights into transport planning principles, transport management, import/export processing, logistics operations, supply chain optimisation, and warehouse safety. Additionally, the bundle covers vehicle routing problems, driver safety awareness, and decision-making skills for high-stress situations. Courses Are Included in This Bundle Course 01: Transport Manager Course 02: Transport Planning Course 03: Transport and Logistics Management Course 04: Import/Export Processing Course 05: Logistic Management Course 06: Supply Chain Management Course 07: Operations Management Course 08: Warehouse Safety Training Course 09: Vehicle Routing Problem with Sample Data Course 10: Driver Safety Awareness Course Course 11: Decision-Making in High-Stress Situations Enrol in this Transport Manager Training bundle today and position yourself as a valuable asset in the dynamic transport and logistics industry Learning Outcomes of Transport Manager Develop a comprehensive understanding of transport planning principles and strategies. Gain insights into transport management, logistics operations, and supply chain optimisation. Learn import/export processing and warehouse safety practices. Understand vehicle routing problems and their practical applications. Enhance driver safety awareness and decision-making skills in high-stress situations. Acquire knowledge of operations management and its role in transport planning. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Transport Manager Get a free student ID card with Transport Manager Training program (£10 postal charge will be applicable for international delivery) The Transport Manager is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Transport Manager course materials The Transport Manager comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Transport Manager Module 01: Introduction to Transport Management Module 02: Transport Management Systems (TMS) Module 03: Transportation Management Strategy Module 04: Road Freight Transport Laws and Permits Module 05: Rail and Transport Management Module 06: Transport Management for Ports and Inland Waters Module 07: Transport Management for Airlines Module 08: Trends, Challenges and Best Practice in Transport Management Module 09: Transport Management and Health and Safety Course 02: Transport Planning An Introduction to Successful Transport Management The UK's Travel Infrastructure - Road and Rail Road Freight and Transport Management Passenger Road Transport and its Management Rail and Transport Management Transport Management for Ports and Inland Waters Solutions to the Practice Exercises - #1 Practice Exercises Transport Management and Health and Safety Course 03: Transport and Logistics Management An Introduction to Successful Transport Management The UK's Travel Infrastructure - Road and Rail Road Freight and Transport Management Passenger Road Transport and its Management Rail and Transport Management Transport Management for Ports and Inland Waters Transport Management for Airlines Trends, Challenges and Best Practice in Transport Management Transport Management and Health and Safety =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Transport planners and logisticians. Supply chain managers and professionals. Import/export specialists. Warehouse and distribution center managers. Fleet managers and drivers. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Transport Planner Logistics Manager Supply Chain Analyst Warehouse Supervisor Fleet Manager Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.
Ready to discover the magic of a clean home and a clear mind? Our course, "Benefits of Housecleaning," is your ultimate guide to transforming your space into a sanctuary. From kitchen cleaning to organising a kid's room, this course covers everything you need to know to keep your home spotless and your mind clutter-free. Enrol today and start reaping the benefits of a clean home and a clear mind! Learning outcomes: Understand the importance of housekeeping for physical and mental health. Learn about the different cleaning equipment and ingredients required for efficient house cleaning. Gain knowledge on cleaning techniques for various areas of the home, such as the kitchen, bedroom, living room, bathroom, and home office. Discover tips and tricks for organising and decluttering your space to reduce stress and anxiety. Develop a routine for maintaining a clean and organised home. Appreciate the positive impact of a clean home on overall well-being. Are you tired of living in a messy and cluttered home? Our "Benefits of Housecleaning" course is here to help! This comprehensive course is designed to teach you everything you need to know about housekeeping and its benefits for physical and mental health. The course comprises eight modules covering a range of topics, including cleaning equipment, ingredients, and techniques for various areas of the home. You'll learn how to clean and organise a kid's room, home office, bathroom, and more. Plus, you'll gain insight into the positive impact of a clean and organised home on reducing stress and anxiety. By the end of the course, you'll have the skills and knowledge needed to maintain a clean and clutter-free home. And the best part? You'll experience the mental and physical benefits of a clean home, such as increased productivity, improved sleep, and reduced stress. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to improve their physical and mental well-being through a clean and organised home. Those who want to learn about housekeeping techniques and routines for maintaining a clean home. Individuals who struggle with clutter and disorganisation. People who want to reduce stress and anxiety in their home environment. Career path Housekeeper (£14,000 - £22,000 per year) Cleaner (£8,000 - £19,000 per year) Housekeeping supervisor (£18,000 - £25,000 per year) Hotel housekeeping (£16,000 - £22,000 per year) Private household cleaner (£10 - £15 per hour) Domestic assistant (£13,000 - £18,000 per year)
Dive deep into the nexus between professional growth and personal well-being. In today's fast-paced world, the balance between personal and professional life has become paramount. Our course, 'Professional Development and Personal Well-being', is meticulously curated to guide you through this intricate labyrinth. Navigate the nuances of emotions in the workplace, amplify self-awareness, and create an actionable Personal Development Plan (PDP). Further, delve into well-being, understanding potential stressors and mastering techniques to ensure emotional equilibrium. This journey is not just about thriving in the workspace but also fostering inner peace and resilience. Learning Outcomes Understand the interplay between professional practices and personal emotions. Enhance self-awareness to boost professional growth. Craft, implement, and assess a Personal Development Plan. Strategise priorities for effective time and stress management. Identify triggers of stress and anxiety, adopting methods to combat them. Why choose this Professional Development and Personal Well-being course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Professional Development and Personal Well-being Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Professional Development and Personal Well-being course for? Individuals seeking a harmonious balance between career ambitions and personal life. Managers aiming to understand team dynamics and employee well-being. Human Resources professionals focusing on employee growth and mental health. Graduates entering the workforce, seeking guidance on professional development. Anyone eager to enhance their emotional intelligence and handle workplace stress. Career path Professional Development Coach - Average salary: £30,000 - £50,000 Well-being Consultant - Average salary: £35,000 - £55,000 Human Resources Manager - Average salary: £40,000 - £60,000 Career Counsellor - Average salary: £25,000 - £45,000 Mental Health Advocate - Average salary: £28,000 - £50,000 Organisational Psychologist - Average salary: £45,000 - £70,000 Prerequisites This Professional Development and Personal Well-being does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Professional Development and Personal Well-being was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Practices and Emotions Practices and Emotions 00:12:00 Module 02: Increase Self Awareness Increase Self Awareness 00:15:00 Module 03: Personal Development Plan Personal Development Plan 00:14:00 Module 04: Evaluate PDP Evaluate PDP 00:13:00 Module 05: Priorities and Strategies Priorities and Strategies 00:14:00 Module 06: Personal Well-being Personal Well-being 00:15:00 Module 07: Triggering Factors and Indicators of Stress and Anxiety Triggering Factors and Indicators of Stress and Anxiety 00:15:00
The Oxford English Dictionary defines well-being as 'the state of being comfortable, healthy, or happy.' Who does not want to be happy and healthy in life? All of us want to lead a healthy and happy life. Imagine you can learn the secrets of being happy through a course. Here comes the Well-being Course. The purpose of this Well-being Coursequalification is to develop a solid understanding of a variety of well-being topics such as stress, personal safety, dementia, and living a healthy lifestyle. This Well-being Course is designed for students who want to better understand well-being. By the end of the qualification, you will understand the impact of lifestyle choices and make informed, healthy lifestyle choices with confidence. Learning Outcomes After completing this Well-being Course, the learner will be able to: Understand Stress and Stress Management. Gain a thorough understanding of Mental Health. Understand substance misuse. Understand the importance of healthy eating and drinking for adults. Gain in-depth knowledge about Dementia. Why Choose Certificate in Well-being Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Well-being Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Well-being Course. ***Courses are included in this Well-being Course Course 01: Well-being Course Course 02: Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course 03: Mental Health Support Worker ***Other Benefits of this Well-being Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Well-being course] ** Well-being Course ** Detailed course curriculum of the Well-being Course: Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness ------------------- Assessment Method After completing each module of the Well-being Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Well-being course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? ** Well-being Course ** This Well-being Course is ideal for individuals who want to learn more about their own and others' well-being. This course provides learners with flexible modules to suit their circumstances and interests. Requirements ** Well-being Course ** There are no specific requirements for this Well-being Course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included
The Oxford English Dictionary defines well-being as 'the state of being comfortable, healthy, or happy.' Who does not want to be happy and healthy in life? All of us want to lead a healthy and happy life. Imagine you can learn the secrets of being happy through a course. Here comes the Certificate in Well-being course. The purpose of this Level 1 Certificate in Well-being qualification is to develop a solid understanding of a variety of well-being topics such as stress, personal safety, dementia, and living a healthy lifestyle. This Level 1 Certificate in Well-being course is designed for students who want to better understand well-being. By the end of the qualification, you will understand the impact of lifestyle choices and make informed, healthy lifestyle choices with confidence. Learning Outcomes After completing this Certificate in Well-being course, the learner will be able to: Understand Stress and Stress Management. Gain a thorough understanding of Mental Health. Understand substance misuse. Understand the importance of healthy eating and drinking for adults. Gain in-depth knowledge about Dementia. Why Choose Certificate in Well-being Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Well-being Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Courses are included in this Certificate in Well-being Course [ MAIN COURSE] Certificate in Well-being *** Additional Courses *** Safeguarding Vulnerable Adults Training Autism Diploma Course ***Other Benefits of Include in this Certificate in Well-being Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Certificate in Well-being course] Curriculum of Certificate in Well-being Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness Assessment Method After completing each module of the Certificate in Well-being Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Certificate in Well-being course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Certificate in Well-being course is ideal for individuals who want to learn more about their own and others' well-being. This course provides learners with flexible modules to suit their circumstances and interests. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included
Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Real Estate Agent will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this course will help you keep ahead of the pack. The Real Estate Agent incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Real Estate Agent, you can equip yourself with the essentials to keep you afloat in the competition. Along with this course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Real Estate Agent Bundle Consists of the following Premium courses: Course 01: Real Estate Agents | Online Course Course 02: Property Management Course 03: Social Housing and Tenant Management Level 2 Course 04: Decision-Making Course 05: Sales: Psychology of Customers Course 06: Property Law and Legislation Course 07: Understanding Wills and Probate Laws - Level 2 Course 08: Digital Marketing and Advertising Level 3 Course 09: Customer Relationship Management Course 10: Assertiveness and Self Confidence Development Course 11: Effective Communication Skills So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Real Estate Agent: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. Course 01: Real Estate Agents | Online Course Estate Agent: An Introduction Different Types of Estate Agents Getting Started on the Job Listing Property: Finding the Sellers Valuation Process Negotiating as Estate Agent Selling Property: Finding the Buyers Letting Property Technology for Estate Agents Regulation of Estate Agents Course 02: Property Management Introduction to Property Management The Role and Responsibilities of a Property Manager Listing Properties and Marketing The Letting Process and Tenancy Agreement The Property Management Process Keeping Tenants Long Term Regulations of Property Management Changes in the UK Property Market: An Opportunity Course 03: Social Housing and Tenant Management Level 2 Introduction to Social Housing Tenant Selection and Tenant Management Managing Rental Income and Arrears Maintenance, Safety, and Security of Social Housing Resident Involvement in Social Housing Dealing with Anti-Social Behaviours Career Prospects of Social Housing Manager Course 04: Decision-Making Module 01: What is Decision Making? Module 02: Stress and Its Impact Module 03: Time Stress and Decision Making Module 04: Personal Level Decision making Under Stress Module 05: Organisational Level Decision making Under Stress Module 06: Decision Making for Conflict Management Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 07: Property Law and Legislation Introduction to Property Law Land Law Principles- Rights and Interests Registered and Unregistered Land Ownership and Possession of the Property Co-Ownership in Property Leases and Bailment Property Law: License The Mortgage Law Insurance for Property Maintenance Proprietary Estoppel (Property Rights) Security Interests in Property Course 08: Understanding Wills and Probate Laws - Level 2 An Introduction to Estate and Wills Making a Will Trusts and Dispositions Intestacy Probate Correcting Errors in a Will Revocation of Wills Power of Attorney Course 09: Digital Marketing and Advertising Level 3 Introduction General Tips & Tricks Series SEO (Search Engine Optimisation) YouTube Google Adwords Google Analytics Email Marketing Linkedln Twitter Facebook Instagram Mobile App Course 10: Assertiveness and Self Confidence Development Self Confidence Introduction Ways to Find Yourself Positive Mindset vs Negative Mindset Do it, Feel it and Achieve it Believe it and Achieve it ESTEEM SELF ANALYSIS STILL STRUGGLING TO FIND AND TO BE CONFIDENT Course 11: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in thisbundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Real Estate Agent is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included