1655 Courses delivered Online

🌟 Unlock Success in the Workplace with 'Professional Nonverbal Communication: Mastering Workplace Gestures and Signals' Course! 🌟   Are you ready to harness the power of nonverbal communication to propel your career to new heights? Elevate your professional presence and decode the subtle yet impactful language of gestures and signals in the workplace with our exclusive online course! Introducing 'Professional Nonverbal Communication: Mastering Workplace Gestures and Signals,' your gateway to mastering the art of nonverbal cues that can shape perceptions, influence interactions, and drive success in your career.   🚀 What You'll Learn: ️ Decode the hidden language of gestures and signals in diverse workplace settings. ️ Understand the impact of body language on professional relationships and leadership. ️ Master effective nonverbal communication strategies for presentations, meetings, and negotiations. ️ Cultivate a confident and authoritative presence through conscious nonverbal cues. ️ Navigate cultural differences in nonverbal communication for global workplace success.   💡 Why Choose Our Course: 🔑 Expert-Led Learning: Benefit from insights shared by seasoned professionals and communication experts. 🔍 Comprehensive Curriculum: Dive deep into various aspects of nonverbal communication crucial for career advancement. 🎓 Practical Techniques: Learn actionable strategies and techniques applicable in real-world scenarios. 🌐 Global Perspective: Gain insights into cross-cultural nuances to excel in diverse workplace environments.   🎯 Who Is This For: 👔 Professionals seeking to enhance their communication skills. 👩‍💼 Executives, managers, and team leaders aiming to improve team dynamics and leadership abilities. 🌍 Individuals navigating multicultural work environments seeking to fine-tune their communication.   🎁 Enroll Now and Elevate Your Career! 🎁 Join our course today and unlock the secrets of nonverbal communication that will set you apart in the competitive professional landscape. Don't miss this opportunity to refine your communication prowess and pave the way for career advancement! Invest in your success - Enroll now in 'Professional Nonverbal Communication: Mastering Workplace Gestures and Signals'! 🌟 Course Curriculum

🌟 Unlock the Power of Assertive Communication and Transform Your Relationships with 'Mastering Assertive Communication: Setting Boundaries with Grace' Online Course! 🌟   Module 1: 'NO Is Sometimes The Safest Word' Discover the transformative strength behind the word 'NO' and learn when and how to use it to protect your time, energy, and well-being. Embrace the art of assertive communication to create healthier boundaries. Module 2: 'The Biggest Mistakes People Make' Identify common pitfalls in communication and understand how these mistakes hinder assertiveness. Gain insights into recognizing and overcoming these hurdles effectively. Module 3: 'Why Is It So Difficult To Say NO' Delve into the psychological and emotional factors that make saying 'NO' challenging. Uncover techniques to manage discomfort and build the confidence to express yourself assertively. Module 4: 'How To Say It Without Saying It' Explore indirect yet effective communication methods to convey boundaries gracefully. Learn the subtle yet powerful ways to articulate your needs without explicitly using the word 'NO'. Module 5: 'It Is Your Responsibility' Understand the importance of taking ownership of your boundaries and communicating them clearly. Develop strategies to navigate difficult situations while upholding your assertiveness. Module 6: 'What Do I Do Next' Equip yourself with practical tools and actionable steps to implement assertive communication in various aspects of your life. Create a personalized plan to maintain boundaries confidently.   🚀 Join this transformative journey and unlock the keys to assertive communication that will empower you to navigate relationships, professional settings, and personal interactions with confidence and grace. Enroll now in 'Mastering Assertive Communication: Setting Boundaries with Grace' and start your journey towards a more empowered, fulfilling life! 🚀 Course Curriculum SAYING NO - TACTICS AND TECHNIQUES Why Is It So Difficult To Say NO 00:00 NO Is Sometimes The Safest Word 00:00 The Biggest Mistakes People Make 00:00 How To Say It Without Saying It 00:00 It Is Your Responsibility 00:00 What Do I Do Next 00:00

🌟 Unlock the Power of Persuasion and Elevate Your Sales Game! 🌟   🚀 Are you ready to revolutionize your sales approach and achieve unparalleled success? Welcome to 'Mastering Persuasive Communication for Sales' - your gateway to becoming a persuasive sales powerhouse! 🚀   🔥 Imagine having the ability to captivate your audience effortlessly, compelling them to say 'Yes!' at every turn. This comprehensive online course is meticulously crafted to equip you with the indispensable skills needed to become a persuasive maestro in the realm of sales.   🎯 Here's what awaits you on this transformational journey: 💡 Proven Strategies: Gain exclusive access to battle-tested techniques and strategies employed by top sales professionals worldwide. Learn how to craft compelling narratives, leverage psychological triggers, and master the art of persuasion to influence decisions effectively.   🔑 Communication Mastery: Discover the keys to unlocking the secrets of effective communication. From honing your body language to perfecting your tone and words, you'll learn how to create an irresistible magnetism in every interaction.   📈 Sales Psychology Unveiled: Delve into the psychology behind customer behavior and decision-making processes. Understand the core principles that drive buying decisions, enabling you to anticipate needs and guide prospects seamlessly through the sales funnel.   🌐 Online & Offline Mastery: Whether you're engaging face-to-face or navigating the digital landscape, this course covers both online and offline persuasive communication techniques, ensuring you're equipped for any sales scenario.   🏆 Real-World Applications: Put theory into action with practical exercises, role-playing scenarios, and case studies that simulate real-world sales situations. Sharpen your skills in a risk-free environment and gain the confidence to excel in any sales conversation.   🎓 Expert Guidance: Led by industry experts with a wealth of experience in sales and communication, this course provides unparalleled guidance, offering insights and tips that can only be gained from years of successful practice.   📈 Elevate your sales game and skyrocket your success! Enroll now in 'Mastering Persuasive Communication for Sales' and unlock the doors to a whole new level of sales prowess. Your journey towards becoming a persuasive communication virtuoso begins today! 🚀💼 Course Curriculum INTRODUCTION Introduction 00:00 My Story 00:00 SALES SCRIPTING TACTICS AND STRATEGIES Embracing Sales 00:00 Embrace Sales Scripting 00:00 The 7 Step Script Writing Formula 00:00 The 5 Laundry Lists - Part 1 00:00 The 5 laundry lists - Part 2 00:00 Sales Scripting Techniques - Part 1 00:00 Sales Scripting Techniques - Part 2 00:00 CONCLUSION Scripting Best Practices and Conclusion 00:00

🌟 Unlock the Power of Person-Centered Care: Enroll Now! 🌟 Are you ready to revolutionize your approach to caregiving? Dive into the transformative world of Person-Centered Care with our comprehensive course! Whether you're a seasoned healthcare professional or an individual seeking to enhance your caregiving skills, this course is your gateway to a more empathetic, effective, and fulfilling practice. Why Person Centered Care? Person-Centered Care isn't just a method; it's a philosophy that places the individual at the heart of care delivery. 🌺 In a world where healthcare can sometimes feel impersonal and fragmented, Person-Centered Care redefines the standard by prioritizing the unique needs, preferences, and values of each person. By fostering authentic connections and building trust, practitioners can create environments where individuals feel heard, respected, and empowered in their own care journey. In this course, you'll explore the principles and practices of Person-Centered Care, gaining valuable insights into communication techniques, holistic assessment strategies, and collaborative decision-making processes. Through real-life case studies and interactive exercises, you'll learn how to tailor care plans to meet the diverse needs of individuals across the lifespan, fostering a culture of dignity, autonomy, and compassion. Benefits of Taking Our Person Centered Care Course ✨ Enhanced Communication Skills: Develop the art of active listening, empathy, and effective communication to build meaningful connections with those in your care. ✨ Individualized Care Plans: Learn how to create personalized care plans that honor each person's unique identity, preferences, and cultural background. ✨ Empowerment and Autonomy: Empower individuals to actively participate in their care decisions, fostering a sense of autonomy, dignity, and self-worth. ✨ Improved Outcomes: By placing individuals at the center of care, you'll contribute to improved health outcomes, increased satisfaction, and enhanced overall well-being. ✨ Professional Growth: Expand your skill set and differentiate yourself as a compassionate and person-centered caregiver in an increasingly competitive healthcare landscape. Who is This For? Our Person-Centered Care course is designed for a diverse range of individuals and professionals, including: 👩‍️ Healthcare Practitioners: Nurses, physicians, therapists, and allied health professionals seeking to deepen their understanding of person-centered approaches to care delivery. 👨‍👩‍👧‍👦 Caregivers: Family caregivers, home health aides, and individuals providing care for loved ones at home or in community settings. 👩‍🏫 Students: Students pursuing careers in healthcare, social work, psychology, or related fields, eager to integrate person-centered principles into their practice from the outset. 👴👵 Long-Term Care Professionals: Professionals working in long-term care facilities, assisted living communities, and hospice settings, committed to enhancing the quality of life for older adults and individuals with complex care needs. Career Path Embarking on the journey of Person-Centered Care opens up a myriad of opportunities for professional growth and advancement: 🌿 Clinical Settings: Apply person-centered principles in hospitals, clinics, and primary care settings to optimize patient outcomes and satisfaction. 🌿 Long-Term Care: Lead culture change initiatives in long-term care facilities, transforming organizational practices to prioritize resident-centered care. 🌿 Community Health: Partner with community organizations and advocacy groups to promote person-centered approaches to health and wellness in diverse populations. 🌿 Education and Training: Share your expertise as an educator or consultant, empowering future generations of caregivers to embrace the transformative power of person-centeredness. Don't miss your chance to join the movement towards a more compassionate and individualized approach to care. Enroll in our Person-Centered Care course today and embark on a journey that will not only transform your practice but also touch the lives of those you serve. Together, let's make Person-Centered Care the standard of care for generations to come! 🌟 Course Curriculum Module 1 The Principles of Person-Centred Care The Principles of Person-Centred Care 00:00 Module 2 Benefits of Person-Centred Care Benefits of Person-Centred Care 00:00 Module 3 Implementing Person-Centred Care Implementing Person-Centred Care 00:00 Module 4 Person-Centred Care Practices Person-Centred Care Practices 00:00 Module 5 Challenges and Solutions in Implementing Person-Centred Care Challenges and Solutions in Implementing Person-Centred Care 00:00 Module 6 Implementing Person-Centred Care in Practice Implementing Person-Centred Care in Practice 00:00 Module 7 Person-Centred Care in Specialized Settings Person-Centred Care in Specialized Settings 00:00 Module 8 Person-Centred Care in Community-based Settings Person-Centred Care in Community-based Settings 00:00 Module 9 Person-Centred Care in Chronic Care Settings Person-Centred Care in Chronic Care Settings 00:00 Module 10 Person-Centred Care in End-of-Life Care Settings Person-Centred Care in End-of-Life Care Settings 00:00

🚧 Unlock Your Career Potential with Banksman & Traffic Marshal Training 🚧 Are you looking to enhance your career prospects in the construction or logistics industry? Do you want to acquire the skills and knowledge needed to ensure safety and efficiency on worksites? Look no further! Our Banksman & Traffic Marshal Training course is the key to unlocking new opportunities and taking your career to the next level.   👷‍️ Why Choose Banksman & Traffic Marshal Training? 👷‍️ In today's fast-paced and high-risk work environments, the role of a banksman and traffic marshal is more crucial than ever. These professionals play a vital role in maintaining safety standards and facilitating the smooth flow of operations on construction sites, warehouses, and other industrial settings. By enrolling in our comprehensive training program, you'll gain invaluable skills and certifications that will make you an indispensable asset to any employer.   Benefits of Taking Our Course: Safety First: Learn how to effectively manage vehicle and pedestrian traffic to prevent accidents and injuries in the workplace. Our course covers essential safety protocols and best practices endorsed by industry standards. Enhanced Communication Skills: Effective communication is key to successful traffic management. Our training will equip you with the necessary communication techniques to coordinate with drivers, machinery operators, and other personnel, ensuring seamless operations. Legal Compliance: Stay up-to-date with relevant laws, regulations, and industry standards governing traffic management and safety. Our course will provide you with a comprehensive understanding of your legal responsibilities as a banksman or traffic marshal. Career Advancement: Acquiring certification in banksman and traffic marshal training will significantly enhance your employability and open doors to exciting career opportunities. Whether you're starting your career or seeking advancement, our course will give you a competitive edge in the job market.   🎯 Who is This For? 🎯 Our Banksman & Traffic Marshal Training course is designed for individuals who work or aspire to work in roles that involve traffic management and safety oversight. Whether you're a construction worker, warehouse operative, site supervisor, or aspiring to any related position, this course is perfect for you. No prior experience is required - just a willingness to learn and a commitment to safety.   Career Path Upon completing our Banksman & Traffic Marshal Training course, you'll be equipped with the skills and certifications needed to pursue a variety of rewarding career paths, including: Banksman/Traffic Marshal: Take on roles dedicated to managing vehicle and pedestrian traffic on construction sites, warehouses, ports, and other industrial environments. Site Supervisor: With your enhanced safety and communication skills, you'll be well-positioned to step into supervisory roles overseeing site operations and ensuring compliance with safety regulations. Health & Safety Officer: Expand your career prospects by specializing in health and safety management within the construction, logistics, or manufacturing sectors. Training and Consulting: Share your expertise by becoming a certified trainer or consultant, helping organizations improve their traffic management practices and safety culture.   🏗️ Enroll Today and Secure Your Future! 🏗️ Don't miss out on the opportunity to boost your career prospects and become a trusted leader in workplace safety. Our Banksman & Traffic Marshal Training course provides the knowledge, skills, and certifications you need to thrive in dynamic and demanding work environments. Take the first step towards a brighter future - enroll today and embark on a journey towards success!   FAQ (Frequently Asked Questions) - Banksman & Traffic Marshal Training Q1: What is Banksman & Traffic Marshal Training? Banksman & Traffic Marshal Training is a specialized course designed to educate individuals on the safe and efficient management of vehicle movements in various work environments. It covers essential skills and knowledge required to guide and supervise vehicles, ensuring the safety of pedestrians and workers in areas where vehicles operate. Q2: Who should attend Banksman & Traffic Marshal Training? This training is essential for anyone involved in directing or overseeing vehicle movements on construction sites, warehouses, factories, or any other location where vehicles are present. It is particularly relevant for site supervisors, construction workers, warehouse staff, and anyone responsible for coordinating vehicle traffic. Q3: What topics are covered in Banksman & Traffic Marshal Training? The training typically covers a range of topics including the role and responsibilities of a banksman or traffic marshal, communication techniques for directing vehicles safely, understanding vehicle blind spots and limitations, risk assessment and hazard identification, emergency procedures, and relevant legislation and regulations. Q4: What are the benefits of Banksman & Traffic Marshal Training? Completing this training provides individuals with the skills and knowledge to effectively manage vehicle movements, reducing the risk of accidents and injuries in the workplace. It also helps organizations comply with health and safety regulations, improves overall site safety, and enhances efficiency by ensuring smooth traffic flow. Q5: How long does Banksman & Traffic Marshal Training typically last? The duration of the training can vary depending on the training provider and the specific requirements of the participants. Typically, Banksman & Traffic Marshal Training courses range from half-day sessions to full-day workshops, providing comprehensive instruction and practical exercises to reinforce learning. Course Curriculum Module 1 Basic Traffic Management Basic Traffic Management 00:00 Module 2 Traffic Marshal Procedures Traffic Marshal Procedures 00:00 Module 3 Advanced Traffic Management and Control Techniques Advanced Traffic Management and Control Techniques 00:00 Module 4 Traffic Marshal Safety and First Aid Traffic Marshal Safety and First Aid 00:00 Module 5 Traffic Marshal Operations and Management Traffic Marshal Operations and Management 00:00 Module 6 Advanced Traffic Marshal Techniques and Strategies Advanced Traffic Marshal Techniques and Strategies 00:00 Module 7 Traffic Marshal Safety and Health Traffic Marshal Safety and Health 00:00 Module 8 Traffic Marshal Ethics and Professionalism Traffic Marshal Ethics and Professionalism 00:00 Module 9 Traffic Marshal Operations Traffic Marshal Operations 00:00

Communicating skills is very important for both personal and work life. You cannot expect others to understand you if you don't have the ability to explain things. Thus, many people face problems every day only because they could not communicate properly. That is why there are advanced course available just for you so that you can learn how to communicate effectively. This also improves your overall interpersonal skills. We have our very own Accredited Communication Skills Training with various theories, lessons, guidelines prepared by expert instructors. This course will deliver you steps of learning effective communication, 7 C's of communication technique, improving your skill sets, becoming a great talker who can persuade people and engage with any type of person. Moreover, you will be able to develop a proper interpersonal skill in communicating with others. This course will surely help in both your personal and professional life to get well with people around you. Course Highlights Accredited Communication Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Communication Skills Training into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Communication Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Communication Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Communication Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Effective Communication Introduction 00:30:00 Importance Of Effective Communication 00:30:00 7 C's Of Effective Communication 01:00:00 Improving Interpersonal Communication Skills 00:30:00 Becoming A Great Communicator 00:30:00 Properties Of Interpersonal Communication 00:30:00 Wrapping Up 00:15:00 Communication Techniques What Is Communication FREE 00:30:00 Understand Yourself And Your Message FREE 00:30:00 Ways To Understand Face Reading 00:30:00 Pay Attention To Body Language 00:15:00 Learn To Use Terms That Spark Interest 00:30:00 Give Your Message Within Very Short Time 00:30:00 Communicating Effectively Module One - Getting Started FREE 00:30:00 Module Two - Communicating with Body Language FREE 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Final Exam

Having the capacity to communicate adequately is a necessary fundamental ability that impacts our level of professional success, the stability of our family life, the nature of our social connections and our very own bliss. The best communicators inspire and motivate people, help them make an active decision, and enhance their understanding. Communication skills are a core interpersonal skill, and by discovering how to improve ourselves in this area, we can expect the widest range of long and short-term benefits. In this course, you will be introduced to many communication styles and learn how to improve your skills to get the best results in all of your future interactions. You will likewise explore a full range of core communication principles; so that you can start communicating with higher confidence in every aspect of your life. If you want to begin communicating with far more clarity, confidence, and persuasiveness then this course is your one stop. Course Highlights Extended Diploma in Communication Skills is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Communication Skills into 30 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 15 hours, 34 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Communication Skills Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Communication Skills is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Communication Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in Communication Skills - Updated Version Introduction To Communication - Goals & Benefits FREE 00:07:00 Key Principles Of Communication 00:14:00 We Are ALWAYS Communicating 00:17:00 Fundamentals Of Communication - Part 1 00:06:00 Fundamentals Of Communication - Part 2 00:08:00 Great Communication Tips - Part 1 00:14:00 Great Communication Tips - Part 2 00:19:00 Self-Talk & Powerful Language 00:10:00 Miscommunication 00:06:00 Still MORE Great Tips! Part 1 00:13:00 Still MORE Great Tips! Part 2 00:08:00 Still MORE Great Tips! Part 3 00:05:00 Final Thoughts and Suggestions 00:06:00 PROMO Communication (BEST) FREE 00:06:00 Extended Diploma in Communication Skills - Old Version Basic Communication Skills Communication Basics FREE 00:15:00 Types Of Communication FREE 00:30:00 Types Of Personalities 01:00:00 Body Language Basics 00:30:00 Improving Skills 00:30:00 Final Hints 00:30:00 Effective Communication Skills Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Mock Exam Mock Exam- Extended Diploma in Communication Skills 00:30:00 Final Exam Final Exam- Extended Diploma in Communication Skills 00:30:00

Are you currently a team leader? Or are you a team member that would like to undergo team training to be able to unleash your potentials? If either of these is you, then this course is what you are looking for. Description: There are significant advantages if you make a team-friendly environment in the workplace as teams can accomplish tasks faster than working alone. If you have a team composed of team members who are happily working, chances are they would want to do their best for the business. This course is created to help you with the team training basics and how to do problem-solving with the team members. You will also be able to conduct personality assessments and learn empathetic listening. Lastly, you will learn to conduct team training on verbal and non-verbal communication skills. Who is the course for? For employees who are aiming for a promotion, joining a team leader role for the first time or looking forward to becoming a top executive. Anyone who are interested in improving and honing their leadership potential. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Team Training Course will be useful and beneficial for the management positions, specifically the following careers: Administrative Services Manager Advertising, Promotions and Marketing Managers Agricultural Managers Architectural and Engineering Managers Compensation and Benefits Managers Computer and Information Systems Manager Construction Managers Financial Managers Food Services Managers Human Resources Managers Industrial Production Managers Management Directors Medical and Health Managers Natural Sciences Managers Top Executives. Team Training Course - Updated Version Module 01: Defining Team 00:28:00 Module 02: Understanding Management and Leadership 00:26:00 Module 03: Building High Performing Teams 00:28:00 Module 04: Motivating Team Members 00:37:00 Module 05: Talent Management 00:39:00 Module 06: Stress Management and Mental Health 00:23:00 Module 07: Succession Planning 00:31:00 Module 08: Communication Skills 00:42:00 Module 09: Negotiation Techniques 00:19:00 Module 10: Managing Change 00:21:00 Module 11: Managing Time 00:28:00 Module 12: Managing Conflict 00:31:00 Module 13: Risk Management Process 00:14:00 Module 14: Managing Virtual Teams 00:17:00 Team Training Course - Old Version Chapter-1 What Is Team Training 00:15:00 Chapter-2 Identifying The Problem And Solving 00:15:00 Chapter-3 Personality Assessments 00:30:00 Chapter-4 Sensitive Listening 00:15:00 Chapter-5 Spoken Communication Training 00:30:00 Chapter-6 Written Communication Training 00:15:00 Chapter-7 Conclusion 00:15:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Winning with Communication - Master Communication Skills will help you to transform your life for better personal and professional communication. You will advance faster towards upgraded careers, relationships, happiness and success.  In this course, you will learn to say things that people would listen to. Also, you will build relationship skills for a higher value in life. Eventually, your communication skills will lead to better income and effective target achievement. What you'll learn Connect Faster With Other People Boost 'Likeablility' Have Deeper Relationships with Others Be Heard More By Others Be More Influential Be More Successful At Work & Home Improve Relationships Be Better Able To Get Your Needs Met Create Closeness & Understanding Achieve Your Goals Faster Why You Should Choose 'Winning with Communication - Master Communication Skills' Access from all types of devices with internet access and optimum screen size 2 hours of video lessons 1 full-length article 1 downloadable resource A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Connect faster with people Work on healthier relationships Boost your listening skills for a better understanding of others opinions Achieve your career goals faster Improve personal and professional relationships Build deeper relationships Meet the need of your colleagues and dear ones better Who is this course for? The course in communication skills particularly applies to salespeople, teachers, counsellors and therapists, public speakers, business owners and managers. However, the importance of communication skills in our life makes it one of the major qualifications of landing good jobs. Requirements Computer and Internet access Basic English Skills Career Path Mastering communication skills, you can advance your career smoothly as you will be able to maintain a healthy working environment and professional life. Any graduate with prior experience in any customer service positions and sales positions get a job quicker than others. Winning With Communication - Master Communication Skills PROMO Communication (BEST) FREE 00:06:00 Introduction To Communication - Goals & Benefits FREE 00:07:00 Key Principles Of Communication 00:14:00 We Are ALWAYS Communicating 00:17:00 Fundamentals Of Communication - Part 1 00:06:00 Fundamentals Of Communication - Part 2 00:08:00 Great Communication Tips - Part 1 00:14:00 Great Communication Tips - Part 2 00:19:00 Self-Talk & Powerful Language 00:10:00 Miscommunication 00:06:00 Still MORE Great Tips! Part 1 00:13:00 Still MORE Great Tips! Part 2 00:08:00 Still MORE Great Tips! Part 3 00:05:00 Final Thoughts and Suggestions 00:06:00

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00