Product Management for Maximum Sales is designed for professionals eager to sharpen their strategic thinking and elevate product performance through focused, sales-driven decisions. This course offers a results-oriented approach, guiding you through the essentials of managing a product’s lifecycle with one goal in mind — increasing revenue. You’ll explore effective frameworks and battle-tested methods that influence product direction, align teams, and speak the language of profit. Whether you're aiming to drive growth in a start-up or streamline success in an established business, this course delivers clear insights into what truly makes products sell. Learn how to identify sales opportunities, prioritise features that matter, and position your product for maximum commercial impact — without the fluff. It's sharp, smart, and created to help you think like the decision-makers who don’t just launch products… they make them profitable. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Product Management and Its Role Module 02: Classification of Products Module 03: Product Life Cycle Module 04: Developing New Products Module 05: Creating a Product Plan Module 06: Developing a Product Strategy Module 07: Product Roadmap Module 08: Product Pricing Module 09: Product Marketing Module 10: Financial Analysis and Channel Management Module 11: Product Line and Brand Building Module 12: Legal Aspects of Product Management Learning Outcomes Understand the crucial role of product management in the industry. Master product classification for targeted marketing strategies. Navigate the entire product life cycle with confidence. Develop innovative products that resonate with your audience. Craft a well-structured product plan and strategy for success. Gain expertise in product pricing, marketing, and financial analysis. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is for Aspiring product managers and marketers. Business professionals aiming to enhance their product-related knowledge. Entrepreneurs seeking to create and manage successful product lines. Individuals looking to master the legal aspects of product management. Anyone desiring a competitive edge in the world of sales and marketing. Career path Product Manager Marketing Manager Brand Strategist Financial Analyst Business Owner Legal Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Understanding Marginal Costing Course is designed to help individuals grasp the vital concept of marginal costing, an essential tool in financial decision-making. In today’s competitive business landscape, understanding how to calculate and apply marginal costs allows businesses to optimise operations and increase profitability. This course simplifies complex financial theories and makes them accessible for anyone looking to gain a solid foundation in cost management, whether for career progression or enhancing business performance. By the end of the course, you’ll gain a clear understanding of how marginal costing contributes to pricing decisions, cost control, and profitability analysis. It offers a clear distinction between fixed and variable costs, enabling students to make more informed decisions when analysing profit margins. With flexible online access, this course allows you to learn at your own pace, diving deep into the techniques and formulas used by financial professionals to improve business strategies. Whether you’re aiming to advance in your career or strengthen your financial acumen, Understanding Marginal Costing provides the knowledge to confidently analyse and apply costing methods effectively. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Costing Methods Module 02: Understanding Marginal Costing Module 03: Cost Classification Module 4: Cost-Volume-Profit (CVP) Analysis Module 05: Decision-Making Using Marginal Costing Module 06: Contribution Margin Ratio and Profit Planning Module 07: Limitations and Criticisms of Marginal Costing Learning Outcomes Analyze costs effectively for informed decision-making. Utilize Marginal Costing strategically for financial planning. Classify costs adeptly to enhance decision-making capabilities. Implement Contribution Margin Ratio for profitable strategies. Grasp the limitations and criticisms of Marginal Costing. Enhance financial acumen for various professional pursuits. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Entrepreneurs seeking financial mastery. Finance enthusiasts eager to deepen their knowledge. Professionals aiming to enhance decision-making skills. Students pursuing a career in finance. Business managers seeking strategic financial insights. Aspiring analysts and consultants. Individuals preparing for financial roles. Anyone interested in mastering Marginal Costing principles. Career path Financial Analyst Management Accountant Business Consultant Cost Accountant Budget Analyst Entrepreneurial Ventures in Finance Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
The Improving School Attendance Course is designed to equip educators, school leaders, and administrators with the essential knowledge and strategies needed to enhance student attendance. With a clear focus on understanding the root causes of absenteeism, this course provides insights into creating effective systems that address attendance challenges while fostering a positive learning environment. Throughout, participants will gain a deeper understanding of how strong attendance is linked to academic performance and student well-being. This course presents a straightforward, accessible approach to improving school attendance, offering participants a range of proven techniques to support students and families. By exploring both the personal and systemic factors influencing attendance, the course encourages the development of tailored approaches that are both effective and sustainable. Through engaging content, educators will be guided in refining their practices to cultivate a school culture where students feel motivated and encouraged to attend regularly, thus boosting overall achievement and creating a more connected and supportive educational community. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Improving School Attendance Module 01 : Introduction to School Attendance Module 02 : Factors Affecting Attendance in Schools Module 03 : Systems and Policies of School Module 04 : Engaging Families and Communities Module 05 : Creating a Positive School Culture Module 06 : Supporting Student Engagement and Motivation Module 07 : Interventions and Assistance Learning Outcomes: Analyze attendance data to identify key influencing factors. Implement tailored policies and systems to enhance attendance. Strengthen family and community involvement for better attendance. Foster a nurturing school culture that encourages attendance. Employ strategies to boost student engagement and motivation. Execute targeted interventions and assistance for struggling students. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? School Administrators seeking to improve attendance rates. Teachers aiming to create a more engaging learning environment. Education Consultants focused on attendance-related issues. Parent-Teacher Association members concerned about attendance. Community Leaders invested in school attendance initiatives. Local Government Officials working on education improvement. Educational Researchers interested in attendance data analysis. School Counselors dedicated to student well-being. Career path Attendance Officer Education Consultant School Administrator Community Engagement Coordinator Educational Researcher School Counselor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Duration 4 Days 24 CPD hours This course is intended for This is an introductory-level Java programming course, designed for experienced developers who wish to get up and running with Java, or who need to reinforce sound Java coding practices, immediately. Overview Working in a hands-on learning environment, guided by our expert team, attendees will learn to: Understand not only the fundamentals of the Java language, but also its importance, uses, strengths and weaknesses Understand the basics of the Java language and how it relates to OO programming and the Object Model Learn to use Java exception handling features Work with the Modular system (Project Jigsaw) Understand and use classes, inheritance and polymorphism Understand and use collections, generics, autoboxing, and enumerations Process large amount of data using Lambda expressions and the Stream API Abstract, static and private methods in interfaces Take advantage of the Java tooling that is available with the programming environment being used in the class Specific Java 11 features covered: Using the Local Variable Type in Lambda expressions; Updates made to the String AP Time Permitting: Quick look ahead - Java 12, Java 13, Java 14 and Beyond If you're an experienced OO developer (coming from a C# or C++ background, etc.) who needs to transition to programming in Java, this fast-paced, hands-on course will get you there quickly. Fast Track to Java Programming for OO Experienced Developers is a four-day, lab-intensive class where you'll quickly be immersed in working with the latest Java 11 programming techniques, using best practices for writing solid, robust (and well-written!) modern object-oriented applications. In addition to learning excellent, current coding skills in Java, you'll explore the new improved features for better performance and new capabilities for addressing rapid application development that Java 11 brings to the table. This course includes several key aspects that were introduced in Java 9, Java 10, and Java 11 including the Java Modular System, Local Variable Type Inference, and several API updates. This course also includes a Quick Look at what?s next in Java ? Java 12, Java 13, Java 14 and beyond. The Java Platform Java Platforms Lifecycle of a Java Program Responsibilities of JVM Documentation and Code Reuse Using the JDK Setting Up Environment Locating Class Files Compiling Package Classes Source and Class Files Java Applications The Eclipse Paradigm Workbench and Workspace Views Editors Perspectives Projects Writing a Simple Class Classes in Java Class Modifiers and Types Class Instance Variables Primitives vs. Object References Creating Objects Adding Methods to the Class Passing Parameters into Methods Returning a Value from a Method Overloaded Methods Constructors Optimizing Constructor Usage Language Statements Operators Comparison and Logical Operators Looping Continue and Break Statements The switch Statement The for-each() Loop Using Strings Create an instance of the String class Test if two strings are equal Get the length of a string Parse a string for its token components Perform a case-insensitive equality test Build up a string using StringBuffer Contrast String, StringBuffer, and StringBuilder Specializing in a Subclass Extending a Class Casting The Object Class Default Constructor Implicit Constructor Chaining Fields and Variables Instance vs. Local Variables: Usage Differences Data Types Default Values Block Scoping Rules Final and Static Fields Static Methods Using Arrays Arrays Accessing the Array Multidimensional Arrays Copying Arrays Variable Arguments Local-Variable Type Inference Type inference Infering Types of Local Variables The var Reserved Type name Benefits of Using var Backward Compatibility Java Packages and Visibility Class Location of Packages The Package Keyword Importing Classes Executing Programs Visibility in the Modular System Java Naming Conventions Inheritance and Polymorphism Polymorphism: The Subclasses Upcasting vs. Downcasting Calling Superclass Methods from Subclass The final Keyword Interfaces and Abstract Classes Separating Capability from Implementation Abstract Classes Implementing an Interface Abstract Classes vs. Interfaces Introduction to Exception Handling Exception Architecture Throwing Exceptions Checked vs. Unchecked Exceptions Exceptions Handling Multiple Exceptions Automatic Closure of Resources Creating Your Own Exceptions Utility Classes Wrapper Classes Autoboxing/Unboxing Enumeration Syntax Using Static imports Introduction to Generics Generics and Subtyping Bounded Wildcards Generic Methods Legacy Calls to Generics When Generics Should Be Used Lambda Expressions and Functional Interface Lambda Expression Syntax Functional Interfaces Type Inference in Java 8 Method references Collections Characterizing Collections Collection Interface Hierarchy The Set, List and Queue Interfaces Map Interfaces Using Collections Collection Sorting Comparators Using the Right Collection Lambda expressions in Collections Streams Processing Collections of data The Stream interface Reduction and Parallelism Filtering collection data Sorting Collection data Map collection data Find elements in Stream Numeric Streams Create infinite Streams Sources for using Streams Collectors Creating Collections from a Stream Group elements in the Stream Multi-level grouping of elements Partitioning Streams Introduction to the Module System Introduce Project Jigsaw Classpath and Encapsulation The JDK internal APIs Java 9 Platform modules Defining application modules Define module dependencies Implicit dependencies Implied Readability Exporting packages Java Date/Time The Date and Calendar classes Introduce the new Date/Time API LocalDate, LocalDateTime, etc. Formatting Dates Working with time zones Manipulate date/time values Java 12 and beyond Provide an overview of changes since Java 11 Introduce Preview Features Records (Java 14) Switch Expressions (Java 12, Java 13, Java 14) Text Blocks (Java 13, Java 14) Helpful NullPointerExceptions (Java 14) Pattern Matching for instanceof (Java 14) Additional course details: Nexus Humans Fast Track to Core Java Programming for Object Oriented Developers (TT2104-J11) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Fast Track to Core Java Programming for Object Oriented Developers (TT2104-J11) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Restaurant Management: Restaurant Management Increases your business using the right strategies - Introducing the Ultimate Restaurant Management Course! Do you intend to enter the restaurant management industry? Are you prepared to advance your passion for cuisine and hospitality? Look nowhere else! We're here to provide you with the knowledge and skills you need to succeed in the exciting field of restaurant management through our in-depth Restaurant Management Course. The purpose of the Restaurant Management course is to give participants a thorough understanding of Restaurant Management. This Restaurant Management Course explains everything with a focus on legal ideas. Throughout this Restaurant Management Course you can learn best restaurant practices used in the business, and underlying knowledge. Everyone who wants to acquire the knowledge and abilities necessary to land a career in the restaurant management industry must take the restaurant management course. Following your completion of our Restaurant Management Course training, you will be more effective at work. Our Restaurant Management Course will provide you the skills you need to work more effectively and efficiently. Join our Restaurant Management course if you wish to launch a lucrative career in the related field. Everything you require to advance your profession is included in this Restaurant Management course. So enrol in our Restaurant Management course today to take advantage of this chance! Special Offers of this Restaurant Management: Restaurant Management Course This Restaurant Management: Restaurant Management Course includes a FREE PDF Certificate Lifetime access to this Restaurant Management: Restaurant Management Course Instant access to this Restaurant Management: Restaurant Management Course Get FREE Tutor Support to this Restaurant Management: Restaurant Management Course Restaurant Management: Restaurant Management Our Restaurant Management: Restaurant Management course offers an in-depth understanding of managing restaurant operations with a strong emphasis on legal principles. This Restaurant Management: Restaurant Management course covers best practices in the industry, providing foundational knowledge to excel in the restaurant business. Perfect for aspiring professionals, the Restaurant Management: Restaurant Management course equips you with the skills needed to secure a rewarding career in restaurant management. By completing this Restaurant Management: Restaurant Management training, you’ll be empowered to boost your work efficiency and performance. Gain essential expertise and thrive in the competitive world of Restaurant Management: Restaurant Management! Who is this course for? Restaurant Management: Restaurant Management Those who are interested in or already employed in this industry should take the Restaurant Management: Restaurant Management course. Requirements Restaurant Management: Restaurant Management To enrol in this Restaurant Management: Restaurant Management Course, students must fulfil the following requirements. To join in our Restaurant Management: Restaurant Management Course, you must have a strong command of the English language. To successfully complete our Restaurant Management: Restaurant Management Course, you must be vivacious and self driven. To complete our Restaurant Management: Restaurant Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Restaurant Management: Restaurant Management Course. Career path Restaurant Management: Restaurant Management If you have experience in restaurant management, your resume will become more valuable and you will be more qualified.
In today’s digital-first world, cutting through the noise requires more than just catchy headlines—it demands strategy, skill, and the right words in the right places. This Professional Diploma in Digital Marketing delivers exactly that. From writing compelling copy that drives clicks, to fine-tuning blog content for SEO without sounding like a keyword machine, this course has been thoughtfully crafted to sharpen your marketing edge. Whether you're penning product descriptions, tweaking Google Ads, or diving into the nuances of PPC, you’ll gain the insight to make each word—and each pound—go further. SEO is no longer about stuffing keywords; it’s about intent, structure, and speaking Google’s language without losing your human voice. With this course, you’ll navigate the digital marketing ecosystem, learn how PPC and blogging work hand-in-hand, and understand what makes people click (or scroll away). Ideal for marketers, content writers, small business owners or anyone with something to promote, this diploma is your gateway to mastering digital messaging in a way that’s strategic, smart, and surprisingly enjoyable. Brief Curriculum Chapter 01: Introduction to Digital Marketing Chapter 02: Define Your Business & Target Audience Chapter 03: Brand Identity Chapter 04: Websites Chapter 05: Email Marketing Chapter 06: Copywriting, Blogging & SEO Chapter 07: YouTube Chapter 08: Video Marketing Chapter 09: Facebook Groups Chapter 10: Facebook Pages Chapter 11: Facebook Ads Chapter 12: Facebook Retargeting Chapter 13: Facebook For Local Business Chapter 14: Google AdWords Chapter 15: Twitter Marketing Chapter 16: Instagram Marketing Chapter 17: Pinterest Marketing Chapter 18: LinkedIn Marketing Chapter 19: Periscope Marketing Chapter 20: Social Media Live Streaming Chapter 21: Podcasting Chapter 22: Quora Chapter 23: Google Analytics Chapter 24: Google Plus Chapter 25: Conclusion Chapter 26: Assignment Chapter 27: Recommended Materials Chapter 28: Order Your Certificate Key Features Updated 2024 CPD Certified QLS Endorsed 85+ Topics 24/7 Tutor Support Why Should You Take this Digital Marketing Course? Digital marketing allows businesses to reach a wider audience at a lower cost than traditional marketing methods. Digital marketing also allows for greater creativity and flexibility, allowing you to target specific demographics and interests. With graphics, videos and other multimedia, you can create visually appealing campaigns that grab your audience's attention. Overall, our digital marketing course will provide you with the skills and knowledge necessary to promote your business in the digital world effectively. Whether you are a business owner, marketing professional, or looking to start a career in digital marketing, this course is a valuable investment in your future. Learning Outcomes: Learn as much as you can about the world of digital marketing. Understand your target audience and how to reach them. Possess thorough understanding of copywriting, blogging and SEO. Learn about brand identity fundamentals and brand identity tools. Be aware of the importance of website and email marketing. Benefits you'll enjoy: Engaging and premium quality learning materials 24/7 access to this course materials for a year Tutor support on weekdays (Monday - Friday) Study at your convenience So why wait? Enrol in a digital marketing course today and take the first step towards a successful and rewarding career in the digital world. With the right training and dedication, you can become a digital marketing expert and drive the success of your business. The course is delivered through our online Digital Marketing Institute platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of: Video lessons Online study materials Mock exams Multiple-choice assessment Accreditation Quality Locence Scheme QLS Endorsed CPD Quality Standard Approved CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our course is designed for anyone who wants to learn how to promote their business or products online and gain a competitive edge in the digital world or anyone currently working in the field and want to further their education and skills. This course is particularly effective for- Owners of upcoming startups who are unsure about where to begin. Operators of websites who experience traffic and sales difficulties. Anyone who wants to add highly paid talents to their resume. Requirements No prerequisites are required. Anyone from any academic background can take this course. All you need is an internet-enabled smart device and a growth mindset. Career path Job you can explore such as: Paid Social Manager Paid media marketing SEO Manager SMM - Social media manager Ecommerce Manager Digital Marketing Manager Social Media Manager SEO Specialist PPC Manager Content Marketing Manager Email Marketing Specialist Digital Analytics Manager E-commerce Manager Digital Advertising Manager Web Analyst. Mobile Marketing Manager Marketing Automation Specialist Certificates Digital certificate Digital certificate - £9 PDF Certificate for £9 Hard copy certificate Hard copy certificate - £15 QLS Endorsed Certificate Hard copy certificate - £129 QLS Hardcopy Certificate for £129
In today’s competitive market, understanding how to effectively test products is crucial for ensuring quality and customer satisfaction. This course delves into the essential strategies that businesses use to evaluate the performance, safety, and usability of their products before they reach the market. Through in-depth modules, you will learn the step-by-step process of designing and conducting product tests, from initial concept to final evaluation. Whether you are new to product testing or looking to refine your knowledge, this course will equip you with the necessary tools to approach testing with confidence. By focusing on the most reliable testing methodologies and real-life case studies, you’ll gain insights into market-leading techniques and learn how to apply them in any industry. This course will also introduce you to various testing tools and technologies, helping you stay ahead in an ever-evolving market. With a focus on quality, accuracy, and consumer satisfaction, you’ll understand how to assess products from multiple perspectives. Ready to take your product testing knowledge to the next level? Get ready to explore strategies that are critical for ensuring your product’s success. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Product Testing Module 2: Types of Product Tests Module 3: Planning and Executing Product Tests Module 4: Testing Tools and Equipment Module 5: Interpreting Test Results Module 6: Compliance and Standards Module 7: Preventing Failure and Surprises Module 8: Communicating Test Results Module 9: Continuous Improvement Through Testing Learning Outcomes: Demonstrate proficiency in diverse product testing methodologies. Execute tests with precision, adhering to industry standards. Effectively communicate test results for informed decision-making. Develop strategies to prevent failures and surprises in product testing. Navigate compliance requirements to ensure product quality. Implement continuous improvement practices for evolving testing strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Quality assurance professionals Product development teams Manufacturing engineers Regulatory compliance specialists Aspiring product testers Professionals seeking testing expertise Individuals entering quality control roles Those aiming for a career in product compliance Career path Quality Assurance Specialist Product Tester Compliance Analyst Manufacturing Engineer Test Engineer Quality Control Inspector Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
The Executive Mini MBA will teach you all those things you learn from an MBA course that too in a shorter period. From learning theories to implying it in practical life, the course plan carries all the important aspects. This beneficial program will help you to gain in-depth knowledge about Economics and business. The administrative and managerial aspects of the business will become clearer to you. The course will also familiarise yourself with a wide variety of topics such as strategy planning, marketing strategy, resource management, etc. Most importantly, the course will play a significant role to develop the required leadership skill to lead a business organisation. By completing this course, you will become efficient enough for securing a high position in a business organisation. Who is this Course for? This Executive Mini MBA course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Certification After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9. Course Curriculum Module 1:- Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Module 2: -Business Administration and Branding Introduction 00:15:00 Make Yourself Well Recognised Before Your Customers 00:30:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Module 3: - Business Succession Planning Getting Started 00:30:00 Succession Planning Vs. Replacement Planning 01:00:00 Preparing for the Planning Process 01:00:00 Initiating Process 00:00:00 The SWOT Analysis 01:00:00 Developing the Succession Plan 01:00:00 Executing the Plan 00:30:00 Gaining Support 00:30:00 Managing the Change 01:00:00 Overcoming Roadblocks 01:00:00 Reaching the End 01:00:00 Wrapping Up 00:15:00 Module 4: -Business Development Budgeting Businesses Budgeting Basics 00:15:00 Steps To Better Business Budgeting 00:15:00 How And What To Consider When Preparing A Business Plan And Budget 01:00:00 The Ins And Outs Of Corporate Budgeting 00:15:00 Including Social Business Budgets In The Plan 00:15:00 Impacts Of Debts On Business Budgets 00:15:00 Managing Business Budgets And Finances Together 01:00:00 Module 5: -Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Module 6:- Business Management Skills Business Plan Basics 00:30:00 The Executive Summary 01:00:00 The Mission Statement 00:30:00 Exploring Financial Needs 00:30:00 Evaluating Competition 01:00:00 The Troubles You Can Run Into Without The Proper Business Plan 00:30:00 Wrapping Up 00:15:00 Module 7: Project Management Introduction 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:30:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Module 8: HR and Leadership Management Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Module 9: Business Systemization Introduction 00:30:00 The Idea of Systemizing Your Business 01:00:00 Why You Should Systemize Your Business 01:00:00 A Lesson Learned From The Book 'The E-Myth' 01:00:00 So, How Do I Create This Wonderful Business System? 01:00:00 Outsourcing As a Way of Systemizing Your Business 00:30:00 How to Keep It Growing: The Systemized Business 01:00:00 Some General Ideas To Consider As You Systemize Your Business 00:30:00 Conclusion 00:15:00 Module 10: - Business Ethics Fundamentals Getting Started To Business Ethics 00:15:00 What is Ethics? 01:00:00 Implementing Ethics in the Workplace 00:30:00 Employer/Employee Rights 01:00:00 Business & Social Responsibilities 01:00:00 Ethical Decisions 01:00:00 Whistle Blowing 00:30:00 Managerial Ethics 00:30:00 Unethical Behavior 00:30:00 Ethics in Business (I) 01:00:00 Ethics in Business (II) 00:30:00 Wrapping Up 00:15:00 Module 11: Sales Analysis and Sales What Is A Sales Funnel? 00:30:00 What is Internet Commerce 00:30:00 What Can I Sell 00:30:00 Clickbank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 01:00:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Mock Exam Mock Exam- Executive Mini MBA 00:30:00 Final Exam Final Exam - Executive Mini MBA 00:20:00 Recommended Readings Recommended Readings - Executive Mini MBA 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
This is a comprehensive course on the role emotions play in developing your ability to cope with stress and pressure. In this course, we will explore the role of emotions in management, how and why they contain vital bits of information that can help you manage stress more effectively. You will be able to identify what can help you and what can hinder you in your daily routines. An understanding of the moods, environments and situations that impact upon your performance, for better or worse, helps you to develop strategies to cope.