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Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Are you currently working with 'adults'? Or want to understand adult psychology? Then enrol the Certificate in Psychology of Old Age course and know how to care and treat old people. The psychology of adult, children or young people is different. The course focuses on the psychology of old age and also helps you o understand whether the field is suitable for you or not. The course explains 'Alzheimer's disease' and 'dementia' and shows the difference between them. You will learn how we stereotype the older people and how it affects them. The concepts of 'developmental psychology', substance abuse in older people, the ways of improving health in older age will be discussed in the course. Instead of these, you will learn about the mental health and the quality of life. What Will I Learn? Have a thorough understanding of psychology related to 'old age' Have a good understanding of whether career in 'caring' and/or 'psychology' is for you Add another great accomplishment to your resume! Requirements You should have an interest in psychology, therapy, and/or working with people Module: 01 01. Intro about teacher FREE 00:02:00 02. About course FREE 00:03:00 03. Devel Psy 00:05:00 04. Gerontology 00:09:00 05. Old Age 00:09:00 06. Ageing 00:09:00 07. Stereotype 00:08:00 Module: 02 08. Affect Stereotype 00:08:00 09. Life stages 00:11:00 10. Look forward 00:06:00 11. Memory 00:12:00 12. Learning disabilities 00:08:00 13. Dementia 00:09:00 14. Chronic 00:08:00 Module: 03 15. Substance 00:06:00 16. QOL 00:05:00 17. Lonely 00:07:00 18. Grief 00:07:00 19. Depression 00:07:00 20. Fear death 00:09:00 Module: 04 21. Exercise 00:09:00 22. Healthy eating 00:09:00 23. Other Health 00:08:00 24. Caring 00:06:00 25. Goodbye 00:02:00

A podcast is a free service that allows internet users to download audios, videos, and listen to music from podcast websites. Learn how to start a podcast production business using a single USB mic to record your show through our precise contents of the Podcasting Training course. The outlines of the course will support to run your business smoothly through the proper use of podcasts. The Podcasting Training course teaches you the basic of audio theory, building up a studio, and getting the ultimate best outcomes spending a little amount of money. The course instructs you how to set up your podcasts in different ways to get connected with your target audience. It mainly focuses on how to start a podcast with editing, recording, inserting images, and manage WordPress and plugins. It also teaches you how to market, get website traffic, and generate revenue with your podcasts. At the end of the course, you will learn how to pursue your paid clients, and upload and publish podcasts, content and more. What you'll learn You will know how to purchase the necessary equipment for recording You will know how to set up your equipment for recording You will know how to syndicate a podcast into multiple forms (video, articles, guest posts & more) You will know how to syndicate your podcast to other audio libraries You will know how to edit your recordings with FREE software You will know how to structure your podcast for better conversion rates Requirements You should know how to use a PC at a beginner level You will need a microphone (USB or Cardioid) to record You may need additional equipment to improve your recording sound quality (but is not mandatory) Introduction Introduction FREE 00:01:00 Blueprint FREE 00:09:00 Recording & Setup Tools I Personally Use for Recording 00:12:00 OBS Setup 00:10:00 Creating a Professional Background for $50 00:04:00 The Perfect Webcam Settings 00:07:00 Voice Inflection for 2X Sales 00:17:00 Editing Editing Your Video with Free Softwares 00:01:00 Reduce Your Podcast File Sizes with Audacity 00:03:00 Podcast Optimization Podcast Structure 00:07:00 1 vs Group 00:06:00 Transcribing Your Podcast 00:02:00 Podcast Hosting 00:07:00 Syndicate Your Podcast 00:02:00 Course Certification

Description The evolution of our minds over the last hundred thousand years was to ensure we survived in a world of danger. Our four essential needs were food, water, shelter and sex to continue the species. Now we worry about losing our jobs, being rejected, getting a speeding ticket, embarrassing ourselves in public, and so many weird reasons. Now Happiness can be described as feeling good. In this How to Be Happy in the Modern World you will learn to follow your heart, work out what your values are, what you stand for, and live by those values, set goals guided by your values, and more. you will be able to reduce your stress and will learn to keep satisfied what you have at the moment. What Will I Learn? Reduce stress through meditation Find joy in their everyday lives Apply techniques to increase long term happiness Reduce general anxiety about the future Reduce anxiety about money Increase happiness for themselves and those around them Requirements Students simply need to be open to knew ways of thinking   Who is the target audience? Anyone who wants to be happier and less stressed in their lives Introduction Why We Need to Re-Evaluate Our Lives FREE 00:05:00 How to Reduce Stress Why Is Everyone So Stressed? FREE 00:11:00 Anti-stress Visualization Exercise 00:05:00 How Can We Reduce Our Anxiety About Money? 00:17:00 The Problem with Modern Culture and What to do About It 00:15:00 Culture Focused Visualization Exercise 00:05:00 How to Increase Happiness Why Are People Often Happier in Poor Countries? 00:18:00 Gratitude Visualization 00:04:00 Why is the Present Moment the Most Important Moment? 00:07:00 Present Moment Visualization Exercise 00:04:00 The Attitude Adjustment that will Change Your LIfe 00:07:00 Attitude Visualization Exercise 00:02:00 How to Optimize Your Life Priorities for Maximum Happiness 00:08:00 Happiness Visualization Exercise 00:03:00 The True Power of Exercise 00:07:00 Increase Motivation Visualization Exercise 00:02:00 How to Live with Purpose A Secret to Start Living Life with Purpose Right Now 00:14:00 Living with Purpose Exercise 00:04:00 Conclusion and BONUS MATERIAL Conclusion and BONUS Material 00:05:00

Learn the psychology of addictive behaviour and understand addicted people's behaviour and psychology in the Alcohol and Drug Addiction Psychology course. The course starts by explaining the concepts and nature of addictions that will be further illustrated through the psychology of addictions. You will explore whether 'Genetics' plays a role in addictive behaviour or not. The course also focuses on the environmental factors that affect addiction. Next, the course discusses alcohol-based addictions where you will know the symptoms of Alcohol addiction, the techniques of diagnosing Alcohol Use Disorder (AUD) and available treatments for Alcohol addiction. The course explains both pharmacological and psychological treatment. In the psychological treatment session, you will know about therapy, counselling, CBT, REBT, etc. Finally, the course deals with the drug-related addictions and shows you the paths of recovery. What Will I Learn? Add the course accomplishment to their CV / Resume! Understand what 'drug' and 'alcohol' symptomatology and treatments are Use the knowledge from the course in their current work, study, career Have an ability to explain human behaviour related to 'addictions' Requirements Being able to access internet and Udemy online school Having an interest (or previous experience) related to 'addictions' and 'psychology' Who is the target audience? Anyone who wants to learn more about 'addictions' Anyone who is interested in human mind and behaviour Anyone who wants to understand 'psychology' behind 'addictions' Module: 01 01. Add Moral Model 00:06:00 02. Add Psychological Model 00:07:00 03. Add Medic Model 00:09:00 04. Add Socio-Cultural Model 00:05:00 05. Add Pharmacotherapy 00:03:00 Module: 02 06. Add Minnesota 00:04:00 07. Add Counsel Therapy 00:07:00 08. Add Harm Reduct 00:05:00 09. Add Treatment Practice 00:05:00 10. Add Policy Drugs 00:09:00 Module: 03 11. Add Community Reach 00:06:00 12. Add Alcohol Education 00:06:00 13. Add Workplace 00:05:00 14. Add Family Addiction 00:08:00 15. Add Let Go 00:05:00 16. Add Al-Anon 00:05:00 Module: 04 17. Add Intervention 00:05:00 18. Add Why Helper 00:03:00 19. Add Qualities 00:04:00 20. Add Art Accept 00:04:00 21. Add Counsel Skills 00:04:00

Master the techniques of psychology and be a professional counsellor by enrolling the Children and Adolescents Counselling Diploma course. The course is designed for the people who want to work as a counsellor for children and adolescents. Throughout the course, you will explore how to work with children and teenagers. The course also focuses on 'child bullying' and 'child abuse' and teaches you how to deal with the victims of childhood bullying or abuse. The course teaches you about grief and bereavement and how handles these. You will learn how to communicate with children and teenagers while counselling them and discover which language is appropriate to deal with them. Finally, you will learn how to start your online and offline business of counselling children and adolescents. What Will I Learn? Counsel children and adolescents Knowing how to counsel 'online' Knowing how to open counselling practice Requirements - Having an interest in becoming a 'Counsellor' for children or adolescents - Becoming interesting in counselling and psychological theory behind the therapy Introduction About the Course & the Instructor FREE 00:03:00 Definition of Counselling FREE 00:04:00 The Counselling Relationship FREE 00:06:00 Psychology of Growth and Development The Development Cycle 00:07:00 Parent, Child, Teacher Relationships 00:08:00 The Complexities of Growth 00:08:00 Introduction - Psychological Development 00:09:00 Therapeutic Language Conflict and Stress 00:11:00 Behavioural Therapies 00:07:00 Working with Children 00:07:00 The Use of Language 00:07:00 Memory 00:08:00 Psychological Issues Grief and Bereavement 00:06:00 Exploring Grief and Letting Go 00:07:00 Dysfunctional Families 00:08:00 What is Co-Dependency 00:07:00 Child Bullying and Child Abuse 00:08:00 Therapeutic Outcomes Psychological Study of Education 00:07:00 Transformation 00:07:00 Using Newly Found Skills 00:05:00 Recovery - The Therapeutic Process 00:05:00 Moving on - Emotional Intimacy 00:06:00 Working as a Counsellor Setting Up a Practice 00:10:00 Resources Resources - Children and Adolescents Counselling Diploma 00:00:00 Mock Exam Mock Exam - Children and Adolescents Counselling Diploma 00:20:00 Final Exam Final Exam - Children and Adolescents Counselling Diploma 00:20:00

Knitted Sculpture is an experimental workshop focusing on making three dimensional pieces using simple techniques.

Are you feeling overwhelmed, uncertain, and are looking for more? This course aims to beat all three of these challenges, by introducing how to embrace Minimalism into your life. how to embrace Minimalism into your life.There are several advantages for learning the way to embrace artistic movement into your life.You become a more focused and relaxed person to be around, people will notice positive changes in your attitude. By Joining this course Now!! you will develop productive habits that reinforce this new approach of living, so it's a life-long investment of your time spent learning. You're ability to be open minded and change your current behaviour will have a positive ripple effect in all areas of your life including work, relationships, and overall mental health. What you'll learn You will have your own understanding of what Minimalism is and how it applies to your life. You will have a method of how to apply Minimalism to all areas of your life. You witness real examples of how people used Minimalism to overcome challenges. Requirements You are curious about Minimalism and how it might be applied to your life. You are overwhelmed and looking for a way to simplify your life. No additional resources are required. About Us/ Why we are doing this course Get to know us better FREE 00:04:00 What is Minimalism What is Minimalism FREE 00:09:00 What is Clutter and Excess FREE 00:10:00 What We have Learned From Our Clients Main Concerns 00:08:00 Common Feelings 00:09:00 Looking Forward - Common Wants 00:05:00 How to Embrace Minimalism in All Areas of Your Life How to Get Started - Finding Your Why 00:10:00 7 Ingredients for an Extraordinary Life 00:10:00 The 7 Key Areas - Broken Down 00:17:00 Examples and Exercises for Minimalism Emilio and Samantha's Creations 00:03:00 12 Questions to Ask Yourself When Letting Go of Difficult Items 00:01:00 Time Audit How are you using your time 00:11:00 Exercise Multi-tasking vs. Single-tasking FREE 00:05:00 Meal Planning 00:07:00 Next Steps 00:02:00 Extras Exercise Stress Test FREE 00:03:00 Exercise Mind Mapping FREE 00:05:00 Laura's Story - Get inspired by Laura's transformation 00:08:00 Organizing my to-do lists Analog Task manager - Emilio's System 00:08:00 Before and After Real Projects - Kitchen and Garage 00:05:00 Before and After Real Projects - Art Gallery, Bedroom and Home Office 00:09:00 Exercise Clutter Visualization Meditation 00:06:00

Sales techniques start in knowing your customers and to be able to recognize what your products and services should target. It is very important to communicate well also to allow your products and services known to your target market. It will be very difficult to become an effective commercial sales expert but if you start right now, you will surely be able to become an effective sales specialist. This course specifically focuses on the improvement of your sales and how you should accelerate it. It will also cover the strategies and ways to use and be able to get the attention of your potential clients and communicate with them effectively what you are offering. In this course, you will be able to become a great sales specialist by conquering the difficulties of the sales industry and knowing the appropriate techniques for the way forward. Course Highlights Online Sales Techniques is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Online Sales Techniques into 4 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Online Sales Techniques Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Online Sales Techniques is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Online Sales Techniques is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Reference Books Personal Selling Skills 00:00:00 Psychology Of Selling 00:00:00 Mock Exam Final Exam

Do you want to get immediate work and fast cash with your skills? Tremendous businesses like Wal-Mart have demonstrated to us all the mightiness of business; now you as well may harness that might. With continuous hard work and determination, all the world will tremble before your power. Our Professional Diploma in Corporate Skills Training is intended to build the business abilities and initiative capacities of anyone who works in a corporate setting. You will learn all the corporate domination tactics; choosing a product, picking a name, marketing and much more. Furthermore, this diploma course will help you enhance your leadership capacities by helping you to think faster and all the more inventively about current focused techniques and arrangements to develop the product of the business you're in. Course Highlights Professional Diploma in Corporate Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Corporate Skills Training into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Corporate Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Corporate Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Corporate Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. You Have To Have A Different Product 00:30:00 Pick A Name 00:30:00 Get People Involved 00:30:00 Catchy Marketing 00:30:00 Be Confident 00:30:00 Review Yourself 00:30:00 Mock Exam Final Exam