6716 Courses delivered Online

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Every year in the UK, fire incidents cause devastation and disrupt countless lives. With over 330,000 fires attended by fire and rescue services across the UK each year, there is a growing demand for qualified firefighters and fire safety professionals. Are you prepared to take charge and ensure the safety of yourself and others? This Firefighter Training bundle equips you with the knowledge and skills to become a fire safety leader. This unique program combines firefighter training principles with fire safety regulations and practical skills. You'll gain a thorough understanding of fire hazards, prevention methods, and evacuation procedures. The course also covers the safe and effective use of fire extinguishers and ladders, empowering you to respond confidently in an emergency. Additionally, you'll receive comprehensive first aid training, enabling you to provide vital care until professional help arrives. This Firefighter Training for Fire Marshal Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Firefighter Training Course 02: Fire Marshal (Fire Warden Training) Course 04: Fire Safety Course 03: Fire Extinguisher Training - Online Course 05: Ladder Safety Course 06: First Aid at Work Enrol today and take a proactive step in your career. This bundle empowers you to become a valuable asset in any workplace, fostering a safer environment for everyone. Learning Outcomes of Firefighter Training & First Aid at Work Develop expertise in firefighting techniques and emergency response procedures. Understand fire safety regulations, risk assessment, and prevention strategies. Learn fire extinguisher operation, ladder safety, and evacuation protocols. Gain insights into fire marshal duties and responsibilities. Acquire essential first aid skills for workplace emergencies. Implement effective fire safety and emergency preparedness measures. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Firefighter Training Get a free student ID card with Firefighter Training Training program (£10 postal charge will be applicable for international delivery) The Firefighter Training is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Firefighter Training course materials The Firefighter Training comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Firefighter Training Module 1: Introduction To Firefighter Module 2: Fire Safety Legislation Module 3: Understanding Fire Module 4: Fire Risk Assessment Module 5: Fire Safety Arrangements Module 6: Evacuation & Safety Module 7: Fire Extinguishers Module 8: Emergency First Aid At Work Course 02: Fire Marshal (Fire Warden Training) Module 1: Introduction to Fire Safety Module 2: Fire Safety Law Module 3: Measures of Fire Safety Module 4: Evacuation Procedures =========>>>>> And 4 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Firefighter Emergency responder Health & safety officer Security manager Fire protection specialist Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Firefighter Fire Marshal/Fire Warden Fire Safety Officer Fire Inspector Fire Investigator Fire Equipment Technician Fire Extinguisher Technician Emergency Medical Technician Health and Safety Manager Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Are you ready to embark on an enlightening journey of wisdom with the Fire Safety & Gas Safety bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Fire Safety, Gas Safety & Firefighter Training. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Online Fire Safety Course Course 02: Fire Warden Training Course 03: Firefighter Training Course 04: Fire Extinguisher - Online Course Course 05: Gas Safety Course 06: Advanced Electrical Safety Course 07: Oxygen First Aid Training - Online Course Course 08: Level 2 Health and Safety in the Workplace Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Fire Safety, Gas Safety & Firefighter Training bundle illuminate your path to wisdom. The Fire Safety, Gas Safety & Firefighter Training bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across five carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Fire Safety, Gas Safety & Firefighter Training package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Fire Safety & Gas Safety bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Fire Safety, Gas Safety & Firefighter Training community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Fire Safety & Gas Safety bundle. Establish robust bases across each course nestled within the Fire Safety & Gas Safety bundle. Decipher intricate concepts through the articulate content of the Fire Safety & Gas Safety bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Fire Safety & Gas Safety bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Fire Safety & Gas Safety bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Fire Safety & Gas Safety bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Fire Safety & Gas Safety bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Fire Safety & Gas Safety bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Fire Safety & Gas Safety journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Fire Safety & Gas Safety Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements To enrol in this Fire Safety, Gas Safety & Firefighter Training course, all you need is a basic understanding of the English Language and an internet connection. Career path Armed with the Fire Safety & Gas Safety bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Fire Safety & Gas Safety bundle lays a solid groundwork. Certificates CPD QS PDF Certificates Digital certificate - £4.99 CPD QS Hardcopy Certificate Hard copy certificate - £11.99

Are you ready to embark on an enlightening journey of wisdom with the Fire Safety bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Fire Safety Training for Firefighter. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Fire Warden Training Course 02: Fire Extinguisher - Online Course Course 03: Online Fire Safety Course Course 04: Oxygen First Aid Training - Online Course Course 05: Emergency Care Worker Course 06: COSHH Training for Assessors Course 07: Working at Height Course 08: PPE Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Fire Safety Training for Firefighter bundle illuminate your path to wisdom. The Fire Safety Training for Firefighter bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across five carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Fire Safety Training for Firefighter package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Fire Safety bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Fire Safety Training for Firefighter community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Fire Safety bundle. Establish robust bases across each course nestled within the Fire Safety bundle. Decipher intricate concepts through the articulate content of the Fire Safety bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Fire Safety bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Fire Safety bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Fire Safety bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Fire Safety bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Fire Safety bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Fire Safety journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Fire Safety Training for Firefighter Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements To enrol in this Electrical Safety with PAT Testing & Inspection - 8 Courses Bundle course, all you need is a basic understanding of the English Language and an internet connection. Career path Armed with the Fire Safety bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Fire Safety bundle lays a solid groundwork. Certificates CPD QS PDF Certificates Digital certificate - £4.99 CPD QS Hardcopy Certificate Hard copy certificate - £11.99

This course defines behavioural safety and explains the origins of the concept. It covers how it can be implemented in the workplace and some of the potential benefits. It includes analysis of some examples of 'at risk behaviours' and some examples of ways you can measure how well your organisation is doing when it comes to safety. Finally it touches on some of the key laws regarding health and safety in the workplace and how to ensure positive workforce attitudes.

This course will move a manager’s focus away from simply reviewing last year’s financial performance, toward the development of an interactive approach, designed to really understand financial performance and the consequence of inaction. PARTICIPANTS WILL LEARN HOW TO: • The confidence to use budgeting tools and techniques • An understanding of the demands of financial management • The ability to analyse and challenge financial and accounting • Information • An understanding of fixed and variable costs and how these affect the sales price and profitability • Understanding the challenges of overhead allocation • Understanding the P&L • Developing awareness of fundamental investment appraisal techniques COURSE TOPICS INCLUDE: • Budget Definitions & Planning • Designing and developing a budget • Performance reporting systems & cost control • Zero-based budgeting systems • Understanding business costs (FC & VC) • Understanding variance analysis • Profit and Loss & Balance Sheet

THIS LIVE PRESENTATION is suitable for parents and carers of individuals affected by neurodiversity aswell as practitioners providing services for people with autism and associated conditions and gives you a comprehensive opportunity to learn about Autism and associated conditions like you will have never experienced before. Providing you the knowledge and from a unique perspective, this course will assist you to support neurodiverse loved ones, individuals and families. This live presentation includes ADHD, PDA and neurodiversity and the Sensory world uniquely brought to you by autistic trainers. Learn more about sensory dysfunction, autism and anxiety and Masking!. Join us to learn more about Autism, and how to communicate more effectively with individuals on the autistic spectrum! This presentation also covers ‘Challenging Behaviour’ and how to implement Positive Behaviour Support Plans and EXPLAINS why communication, sensory, rigid thinking and social interaction differences lead to CHALLENGING BEHAVIOUR and offers advice and strategies about how to support individuals with differences. Training sessions include question and answer time to offer practitioners and families to gain solutions to relevant challenges/experiences. Autizma are committed to improving lives and enhancing service provision and we look forward to meeting with you soon! Please don’t worry if you can’t attend registration gives you access to the Live Recording, a Certificate and post training resources.

The clock strikes 9:00 am, and you step into your workplace, ready to tackle the day's tasks. But are you truly ready? Do you know how to keep yourself and your colleagues safe while on the job? Are you equipped with the knowledge to prevent workplace injuries and accidents? Introducing our Health and Safety in the Workplace Level 2 incl Manual Handling bundle - a comprehensive set of 11 CPD-certified courses designed to help you become a safety expert in your workplace. With this bundle, you'll gain a deeper understanding of various safety regulations and protocols, including fall prevention during work at heights, manual handling, RIDDOR training, and more. Our bundle also includes courses that cater to specific workplace settings, such as healthcare, confined spaces, and electrical and fire safety training. And with the increasing prevalence of remote work, our Mental Health and Working from Home course is a must-have addition to any workplace safety training program. With each course you complete, you'll receive a PDF certificate to demonstrate your newfound expertise. And with the first course, you'll also receive a hard copy of your CPD certificate - a physical testament to your commitment to safety in the workplace. Don't let workplace safety be an afterthought. Invest in your knowledge and enhance your career with our Health and Safety in the Workplace Level 2 incl Manual Handling bundle. Learning Outcomes of Health and Safety in the Workplace Level 2 incl Manual Handling: Upon completion of the courses, you will be able to: Understand workplace health and safety regulations and protocols Identify and prevent workplace hazards, accidents, and injuries Implement proper manual handling techniques to avoid physical strain and injury Gain knowledge on specific workplace settings such as healthcare and confined spaces Promote mental health and well-being in the workplace, particularly in remote work settings Demonstrate proficiency in electrical and fire safety training Learn how to prevent and address workplace violence and harassment Health and Safety in the Workplace Level 2 incl Manual Handling Our Health and Safety in the Workplace Level 2 incl Manual Handling bundle is a comprehensive set of 11 CPD-certified courses that cover a range of topics essential to creating a safe and healthy workplace environment. From workplace health and safety regulations to manual handling techniques, our courses are designed to equip learners with the knowledge and skills they need to prevent workplace hazards, accidents, and injuries. In addition to general workplace safety courses, our bundle includes courses that cater to specific workplace settings, such as healthcare and confined spaces, as well as a course focused on mental health and well-being in remote work settings. We also cover electrical and fire safety training, RIDDOR training, and workplace violence and harassment prevention. This Health and Safety in the Workplace Level 2 incl Manual HandlingBundle Consist of the following Premium courses: Course 01: Workplace Health and Safety Diploma Course 02: Fall Prevention During Working at Height Course 03: Manual Handling Level 2 Course 04: Working in Healthcare Setting Level 3 Course 05: Working in Confined Spaces Course 06: Mental Health and Working from Home Course 07: Workplace Confidentiality Course 08: RIDDOR Training Course 09: Electrical and Fire Safety Training - Level 2 Course 10: Preventing Workplace Violence and Harassment Level 3 Course 11: First Aid at Work CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Health and Safety in the Workplace Level 2 incl Manual Handling Employees in any industry who want to increase their knowledge of workplace safety Employers who want to ensure a safe and healthy workplace environment for their staff Individuals looking to enhance their career prospects with knowledge of health and safety Those who are required to complete CPD-certified courses for their profession Requirements Health and Safety in the Workplace Level 2 incl Manual Handling This Health and Safety in the Workplace Level 2 incl Manual Handling course has been designed to be fully compatible with tablets and smartphones. Career path Health and Safety Coordinator (£21,000 - £38,000 per year) Health and Safety Officer (£25,000 - £45,000 per year) Health and Safety Manager (£35,000 - £65,000 per year) Occupational Health and Safety Specialist (£28,000 - £50,000 per year) Environmental Health and Safety (EHS) Manager (£35,000 - £70,000 per year) Director of Health and Safety (£70,000 - £120,000 per year) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the Health and Safety in the Workplace Level 2 incl Manual Handling course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Overview of Mental Health First Aid Mental Health First Aid is now one of the most important life skills in Britain. One in four adults in the UK faces mental health problems each year. With over 350,000 professionals working in the NHS, private hospitals, and community services, the mental health sector is growing fast. Mental Health First Aid training helps people learn how to give support in a mental health crisis, build better workplaces, and save lives. This Mental Health First Aid course teaches clear, useful information based on real research. It covers many topics, from mental health problems in children to how to help someone in a crisis. You will learn how to spot early signs of mental health issues, understand conditions like personality disorders, and offer helpful support. The training also looks at mood disorders, eating disorders, and how to prevent suicide. All lessons are made simple so anyone can understand and apply them in real life. The mental health sector brings £118 billion to the UK economy each year and offers many job options. Mental Health First Aid skills are needed in healthcare, schools, offices, and more. This course helps you become more confident in giving help when someone is struggling. You’ll be ready to offer support and help create a safe and caring space at work or in your community. Mental Health First Aid gives you the tools to truly make a difference. Learning Outcomes By the end of this Mental Health First Aid course, you will be able to: Identify common mental health problems in children and teenagers Use Mental Health First Aid skills during mental health emergencies Spot signs of stress, anxiety, and personality disorders Understand conditions like schizophrenia, mood disorders, and eating disorders Apply suicide prevention methods and respond to self-harm situations Understand mental health laws, workplace rules, and available support services Who is this course for? This course is ideal for: Healthcare workers who want to improve how they support patients in hospitals, clinics, and mental health units Teachers, school counsellors, and education staff who want to help students facing mental health problems or behaviour issues HR teams, managers, and wellbeing officers looking to make their workplaces more supportive and aware of mental health needs Emergency responders, social workers, and volunteers who work with people going through mental health crises Family members and carers who want to better understand how to support loved ones with mental health conditions Process of Evaluation After studying the Mental Health First Aid Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Mental Health First Aid Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don’t need any educational qualification or experience to enrol in the Mental Health First Aid course. Career Path Completing this Mental Health First Aid course could lead to rewarding jobs like: Mental Health Nurse – £24,000 to £40,000 per year Mental Health Support Worker – £18,000 to £25,000 per year Counsellor – £20,000 to £35,000 per year Mental Health First Aid Trainer – £25,000 to £45,000 per year Workplace Wellbeing Coordinator – £22,000 to £38,000 per year Course Curriculum Mental Health First Aid Module 1: Introduction to Mental Health 00:13:00 Module 2: Overview of Mental Health First Aid 00:14:00 Module 3: Childhood and Adolescent Psychiatric Disorders 00:13:00 Module 4: Stress and Anxiety Disorders 00:22:00 Module 5: Schizophrenia 00:25:00 Module 6: Personality Disorders 00:36:00 Module 7: Mood Disorders 00:20:00 Module 8: Eating & Sleeping Disorders 00:41:00 Module 9: Self-Harm and Suicide 00:18:00 Module 10: Medication and Therapy in the Treatment of Mental Illness 00:30:00 Module 11: Social Attitudes to Mental Illness 00:12:00 Module 12: Mental Health Legislation and Services 00:28:00 Module 13: Mental Health in the Workplace 00:22:00 Module 14: Approach and React To People in Mental Health Crisis 00:27:00 Assignment Assignment - Mental Health First Aid 00:00:00

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list