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In today's workplace, understanding and addressing sexual harassment is crucial to fostering a safe and respectful environment for everyone. Our comprehensive course on Sexual Harassment in the Workplace Awareness is designed to equip you with the knowledge and skills needed to recognize, prevent, and address sexual harassment effectively. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the "Sexual Harassment in the Workplace Awareness" course, learners will gain a clear understanding of what sexual harassment is and the different forms it can take. They will learn how to identify sexual harassment in their work environment and understand the importance of workplace policies and procedures designed to prevent and address it. The course will also teach effective strategies for dealing with sexual harassment, including how to support victims and handle complaints appropriately. By the end of the course, learners will be equipped with the knowledge and skills needed to contribute to a safe and respectful workplace. Course Curriculum Module 01: What Is Sexual Harassment Module 02: Types of Sexual Harassment Module 03: Recognising Sexual Harassment in the Workplace Module 04: Policies and Procedures Module 05: How to Deal with Sexual Harassment in the Workplace Learning Outcomes: Define sexual harassment in workplace contexts and scenarios. Identify various types of sexual harassment at work. Recognise signs of sexual harassment in workplace settings. Understand workplace policies and procedures addressing sexual harassment. Learn effective methods to handle workplace sexual harassment incidents. Promote a safe and respectful workplace environment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Sexual Harassment in the Workplace Awareness 33:51 1: Module 01: What Is Sexual Harassment 07:15 2: Module 02: Types of Sexual Harassment 06:14 3: Module 03: Recognising Sexual Harassment in the Workplace 06:04 4: Module 04: Policies and Procedures 05:47 5: Module 05: How to Deal with Sexual Harassment in the Workplace 07:31 6: CPD Certificate - Free 01:00 Who is this course for? Employees seeking workplace safety knowledge. Managers needing harassment prevention strategies. HR professionals overseeing workplace conduct. Team leaders fostering respectful environments. Individuals enhancing workplace behaviour awareness. Career path Human Resources Manager Employee Relations Specialist Compliance Officer Workplace Safety Advisor Training and Development Coordinator Equality and Diversity Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the essential knowledge needed to navigate the complexities of workplace regulations with our comprehensive "Basics of Employment Law" course. Designed for professionals aiming to understand and apply fundamental legal principles in employment contexts, this course covers essential modules to equip you with practical insights and compliance strategies. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Basics of Employment Law course, learners will gain a comprehensive understanding of the laws that govern workplaces. They will learn about the legalities involved in recruiting employees, including the rights and responsibilities of both employers and job applicants. Understanding employment contracts will equip learners with the knowledge to navigate the terms and conditions of employment agreements effectively. The course covers important aspects such as workplace discrimination and the rights related to parental leave, sick pay, and pension schemes. Learners will also delve into health and safety regulations to ensure a safe working environment. They will learn about employee monitoring and data protection laws, crucial for maintaining privacy and security at work. The course further explores the creation and significance of employee handbooks. Learners will grasp the concepts of minimum wage laws and disciplinary procedures, including the processes involved in dismissal, handling grievances, and participating in employment tribunals. Course Curriculum Module 01: Basics of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Discrimination in the Workplace Module 05: Parental Rights, Sick Pay and Pension Scheme Module 06: Health & Safety at Work Module 07: Workplace Monitoring and Data Protection Module 08: Employee Handbook Module 09: National Minimum Wage & National Living Wage Module 10: Disciplinary Procedure Module 11: Dismissal, Grievances and Employment Tribunals Learning Outcomes: Understand key principles of employment law and its application. Demonstrate knowledge of legal requirements in recruitment processes. Explain the components and implications of employment contracts. Identify types of workplace discrimination and legal protections. Describe rights related to parental leave, sick pay, and pensions. Outline health and safety obligations and employee responsibilities at work. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basics of Employment Law 3:16:29 1: Module 01: Basics of Employment Law 16:17 2: Module 02: Legal Recruitment Process 23:35 3: Module 03: Employment Contracts 14:06 4: Module 04: Discrimination in the Workplace 27:43 5: Module 05: Parental Rights, Sick Pay and Pension Scheme 27:28 6: Module 06: Health & Safety at Work 09:35 7: Module 07: Workplace Monitoring and Data Protection 06:59 8: Module 08: Employee Handbook 13:03 9: Module 09: National Minimum Wage & National Living Wage 21:57 10: Module 10: Disciplinary Procedure 13:55 11: Module 11: Dismissal, Grievances and Employment Tribunals 20:51 12: CPD Certificate - Free 01:00 Who is this course for? HR professionals seeking legal compliance knowledge. Small business owners managing employee contracts and disputes. Individuals entering HR or administrative roles in organizations. Legal professionals expanding expertise into employment law. Managers aiming to improve workplace compliance and employee relations. Career path HR Officer Legal Advisor Compliance Manager Employee Relations Specialist Recruitment Consultant Business Owner Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's digital age, mastering the art of virtual interviewing is crucial for attracting and hiring top talent from anywhere in the world. Our Virtual Interviewing Training course is designed to equip you with the essential skills and knowledge to conduct seamless and effective virtual interviews. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Virtual Interviewing Training course is designed to teach you how to conduct successful virtual interviews. You will learn the basics of virtual interviewing and how to choose the right technology for your needs. The course covers essential preparation steps, ensuring you are ready and confident for the interview. You will gain insights from the interviewer's perspective, helping you to understand what to look for in candidates and how to assess their suitability. Additionally, you will learn strategies to attract and hire top talent. The course concludes with guidance on making final hiring decisions and effective onboarding processes. By the end of the course, you will be well-equipped to handle virtual interviews professionally and effectively, ensuring you find the best candidates for your organization. Course Curriculum Module 01: Introduction to the Course Module 02: An Introduction to Virtual Interviewing Module 03: Picking a Tech to Use Module 04: Interview Preparation Module 05: Interviewer's Perspective Module 06: Attract and Hire the Best Talents Module 07: Final Thoughts and Onboarding Learning Outcomes: Understand the basics of virtual interviewing techniques and best practices. Identify and select the appropriate technology for virtual interviews. Prepare effectively for conducting virtual interviews. Gain insight into the interviewer's perspective during virtual interviews. Learn strategies to attract and hire top talents. Implement effective onboarding practices for new hires. CPD 10 CPD hours / points Accredited by CPD Quality Standards Virtual Interviewing Training 1:27:42 1: Module 01: Introduction to the Course 11:09 2: Module 02: An Introduction to Virtual Interviewing 09:01 3: Module 03: Picking a Tech to Use 14:16 4: Module 04: Interview Preparation 18:54 5: Module 05: Interviewer's Perspective 08:24 6: Module 06: Attract and Hire the Best Talents 08:12 7: Module 07: Final Thoughts and Onboarding 16:46 8: CPD Certificate - Free 01:00 Who is this course for? Hiring managers conducting virtual interviews. HR professionals transitioning to virtual recruitment. Recruitment consultants in online hiring processes. Team leaders responsible for virtual hiring. Business owners conducting virtual interviews. Career path Recruitment Specialist Human Resources Manager Talent Acquisition Coordinator Hiring Manager HR Consultant Recruitment Agency Staff Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to lead your organization through the complexities of change with confidence and competence? Our comprehensive Change Management Training course is designed to equip you with the knowledge, tools, and strategies to navigate and thrive in today's dynamic business environment. With a curriculum that covers every critical aspect of change management, this course is your gateway to mastering the art of change. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Change Management Training course helps learners understand how to effectively manage and adapt to change within an organization. Participants will explore the impact of change on individuals and organizations, learning strategies to engage and communicate with stakeholders. They will gain skills in human resource management, crisis management, and conflict resolution, ensuring they can handle challenges that arise during change processes. The course also covers techniques for managing attention, stress, and performance, helping learners maintain productivity and well-being. Additionally, learners will develop project management skills and learn how to assess and manage risks effectively. By the end of the course, participants will be equipped with practical tools and knowledge to lead and support change initiatives successfully, fostering a positive and adaptable work environment. Course Curriculum Module 01: Change Management Module 02: Change and the Individual Module 03: Change and the Organisation Module 04: Communication and Stakeholder Engagement Module 05: Human Resource Management Module 06: Crisis Management Module 07: Conflict Management Module 08: Attention Management Module 09: Performance Management Module 10: Project Management Module 11: Risk Assessment and Management Module 12: Stress Management Learning Outcomes: Understand key principles and processes in change management. Analyse how individuals respond to organisational change. Evaluate organisational strategies for effective change implementation. Develop communication plans for stakeholder engagement. Assess human resource strategies in managing organisational change. Identify techniques for managing stress during change initiatives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Change Management Training 2:53:38 1: Module 01: Change Management 15:19 2: Module 02: Change and the Individual 21:13 3: Module 03: Change and the Organisation 21:38 4: Module 04: Communication and Stakeholder Engagement 12:06 5: Module 05: Human Resource Management 14:22 6: Module 06: Crisis Management 17:35 7: Module 07: Conflict Management 07:49 8: Module 08: Attention Management 20:01 9: Module 09: Performance Management 11:55 10: Module 10: Project Management 11:35 11: Module 11: Risk Assessment and Management 10:06 12: Module 12: Stress Management 08:59 13: CPD Certificate - Free 01:00 Who is this course for? Managers leading organisational change initiatives. HR professionals handling change impacts on staff. Team leaders managing change in their departments. Consultants advising on change management strategies. Executives overseeing organisational transformations. Career path Change Manager HR Manager Organisational Development Consultant Project Manager Risk Manager Performance Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to delve into the world of economics and understand the forces that shape our society? Our Economics Level 3 Studies course is designed to provide you with a comprehensive understanding of economic principles, theories, and real-world applications. Whether you're aiming for a career in finance, business, or public policy, this course will equip you with the knowledge and skills you need to succeed. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Economics Level 3 course, learners will explore the basics of economics, understanding how markets work and how prices are set. They will learn about supply and demand, and how different factors can affect prices. The course covers production costs and the differences between various market structures, such as perfect competition and monopoly. Students will study key economic indicators like GDP, unemployment, and inflation, and how these measures affect the economy. Additionally, the course addresses income distribution, poverty, and market failures. Learners will delve into fiscal policies, the role of money and banking, and the workings of the financial system. Finally, the course explores international finance, helping students understand global economic interactions. Overall, the course aims to provide a comprehensive understanding of how economic principles and policies shape the world around us. Course Curriculum Module 01: An Introduction to Economics Module 02: The Market System and the Circular Flow Model Module 03: Supply, Demand and Prices Module 04: Elasticity Module 05: Production and Costs Module 06: Market Structure Perfect Competition vs Monopoly Module 07: Measuring GDP and Economic Growth Module 08: Unemployment Module 09: Inflation Module 10: Prices Module 11: Income Distribution and Poverty Module 12: Market Failures Module 13: Fiscal Policy Module 14: Money, Banking and the Financial System Module 15: International Finance Learning Outcomes: Understand basic principles and theories introduced in Economics Level 3 Studies. Analyse the market system using the Circular Flow Model. Evaluate the effects of supply, demand, and prices on markets. Assess elasticity's impact on consumer and producer behaviour. Compare costs in different production stages and market structures. Examine GDP, economic growth, unemployment, and inflation measures. Investigate fiscal policy and the role of money and banking. CPD 10 CPD hours / points Accredited by CPD Quality Standards Economics Level 3 Studies 2:55:46 1: Module 01: An Introduction to Economics 13:00 2: Module 02: The Market System and the Circular Flow Model 10:27 3: Module 03: Supply, Demand and Prices 15:09 4: Module 04: Elasticity 18:03 5: Module 05: Production and Costs 12:46 6: Module 06: Market Structure Perfect Competition vs Monopoly 09:50 7: Module 07: Measuring GDP and Economic Growth 13:18 8: Module 08: Unemployment 08:29 9: Module 09: Inflation 09:22 10: Module 10: Prices 07:30 11: Module 11: Income Distribution and Poverty 06:50 12: Module 12: Market Failures 12:15 13: Module 13: Fiscal Policy 16:42 14: Module 14: Money, Banking and the Financial System 13:33 15: Module 15: International Finance 07:32 16: CPD Certificate - Free 01:00 Who is this course for? Students interested in economic theory and applications. Individuals aiming to understand market dynamics. Learners curious about economic growth and policy. People wanting insight into financial systems. Those exploring income distribution and poverty issues. Career path Economic Analyst Financial Advisor Market Researcher Policy Analyst Banking Consultant International Trade Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Master the art of change with our comprehensive Change Management Diploma. Dive into the science of attention management, from understanding types of attention to mastering the Attention Zones Model. Learn effective goal-setting with SMART strategies, prioritise your time, overcome procrastination, and maintain unwavering focus. Enhance your journey with powerful meditation techniques. Equip yourself with the essential skills to lead and adapt in dynamic environments through this transformative course. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Change Management Diploma (CPD QS) course helps learners understand and improve their attention management skills. They will learn about different types of attention and how to train their minds to focus better. The course introduces a model to understand attention zones, helping learners identify when they are most productive. It also covers setting and achieving goals using effective strategies, including the SMART goals method. Time management is a key focus, teaching learners how to prioritise tasks and avoid procrastination. Techniques for maintaining focus and incorporating meditation into daily routines are also included. By the end of the course, learners will have practical skills to manage their attention, set and achieve goals, and stay focused on their tasks, enhancing both personal and professional productivity. Course Curriculum: Module 01: Introduction to Attention Management Module 02: Types of Attention Module 03: Training Your Attention Module 04: Attention Zones Model Module 05: Strategies for Goal Setting Module 06: SMART Goals Module 07: Prioritising Your Time Module 08: Procrastination Module 09: Keeping Yourself Focused Module 10: Meditation Learning Outcomes: Understand principles of attention management and its impact on productivity. Identify and distinguish different types of attention and their characteristics. Develop skills for training and improving your attention span effectively. Apply the Attention Zones Model to enhance focus and efficiency. Create and implement SMART goals for better time management. Use strategies to combat procrastination and maintain sustained focus. CPD 10 CPD hours / points Accredited by CPD Quality Standards Change Management Diploma (CPD QS) 41:08 1: Module 01: Introduction to Attention Management 04:50 2: Module 02: Types of Attention 04:30 3: Module 03: Training Your Attention 03:39 4: Module 04: Attention Zones Model 04:06 5: Module 05: Strategies for Goal Setting 02:52 6: Module 06: SMART Goals 04:03 7: Module 07: Prioritising Your Time 05:07 8: Module 08: Procrastination 05:45 9: Module 09: Keeping Yourself Focused 02:30 10: Module 10: Meditation 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking to improve their attention management. Students wanting to enhance their focus and productivity. Professionals aiming to set and achieve SMART goals. Those interested in learning effective time prioritisation techniques. Anyone looking to reduce procrastination and stay focused. Career path Project Manager Human Resources Manager Business Consultant Training and Development Specialist Life Coach Time Management Coach Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to step into the dynamic world of real estate as an Estate Agent specializing in Letting & Negotiation? Our comprehensive course is designed to equip you with the essential knowledge and skills to thrive in this competitive industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This course for Estate Agents focuses on equipping learners with comprehensive knowledge and skills essential for success in the industry. Initially, learners gain an understanding of the role and types of estate agents, along with the regulations that govern their work. They learn how to list properties and acquire sellers, as well as how to handle property letting and sales processes effectively. The curriculum covers essential procedures for property valuation and emphasizes negotiation techniques crucial for successful transactions. Moreover, learners explore various technological tools that modern estate agents utilize to enhance their efficiency and client service. By the end of the course, learners will have a solid foundation in the practical aspects of estate agency, from initial property listing to final negotiations, ensuring they are well-prepared for the challenges and opportunities in the real estate market. Course Curriculum Module 01: Introduction to Estate Agents Module 02: Getting Started in the Industry Module 03: Understanding Different Types of Estate Agents Module 04: Regulations Governing Estate Agents Module 05: Property Listing and Seller Acquisition Module 06: Property Letting Module 07: Property Sales and Buyer Acquisition Module 08: Property Valuation Procedures Module 09: Negotiation Techniques for Estate Agents Module 10: Technological Tools for Estate Agents Learning Outcomes: Understand roles and responsibilities of estate agents in transactions. Identify legal frameworks governing estate agent operations in the UK. Master property listing techniques and effective seller acquisition strategies. Execute property letting processes according to industry standards and regulations. Implement negotiation techniques tailored for estate agent roles. Utilize technological tools to enhance estate agent efficiency and effectiveness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Estate Agent: Letting & Negotiation 2:09:23 1: Module 01: Introduction to Estate Agents 10:25 2: Module 02: Getting Started in the Industry 08:27 3: Module 03: Understanding Different Types of Estate Agents 09:56 4: Module 04: Regulations Governing Estate Agents 10:58 5: Module 05: Property Listing and Seller Acquisition 16:47 6: Module 06: Property Letting 19:52 7: Module 07: Property Sales and Buyer Acquisition 15:34 8: Module 08: Property Valuation Procedures 12:38 9: Module 09: Negotiation Techniques for Estate Agents 08:56 10: Module 10: Technological Tools for Estate Agents 14:50 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring to become estate agents. Professionals entering the estate agency industry. Anyone interested in property sales and letting careers. Those seeking a comprehensive understanding of estate agent operations. Individuals aiming to enhance their negotiation and property valuation skills. Career path Estate Agent Lettings Negotiator Property Valuer Sales Negotiator Property Manager Lettings Administrator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to take your sales career to the next level? Do you dream of leading a team to success and hitting those big targets? Our Sales Management Course is designed just for you! You will learn the best techniques to close deals and drive revenue. Master the art of building strong customer relationships. You will also be able to use sales data to make informed decisions and improve performance. Don't wait to transform your sales career. Enrol in our Sales Management Course now and start your journey to success. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Diploma in Sales Management course teaches you everything you need to know about sales. You'll start by learning how to prepare for making sales calls and understand effective communication. The course will show you how to create engaging openings and make strong sales pitches. You'll also learn strategies for handling objections and following up with potential customers. Setting realistic sales goals and techniques to close deals will be covered. Additionally, you'll learn to manage your sales data efficiently and use a prospect board to track your progress. By the end of the course, you'll have the skills and knowledge to succeed in sales, from the first call to closing the deal and maintaining customer relationships. Course Curriculum Module 01: Getting Prepared to Make the Call Module 02: Understanding the Talk Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Following Up Module 07: Setting Goals Module 08: Sealing the Deal Module 09: Managing Your Data Module 10: Using a Prospect Board Learning Outcomes: Master effective communication techniques to engage potential clients positively. Develop persuasive strategies for initiating and structuring sales conversations proficiently. Employ innovative approaches to capture attention and create impactful openings. Enhance pitch delivery skills to effectively convey product or service benefits. Acquire methods to address and overcome common customer objections confidently. Utilise systematic follow-up procedures to nurture leads and maintain client relationships. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma in Sales Management 1:12:44 1: Module 01: Getting Prepared to Make the Call 04:32 2: Module 02: Understanding the Talk 06:55 3: Module 03: Creative Openings 04:12 4: Module 04: Making Your Pitch 09:42 5: Module 05: Handling Objections 07:29 6: Module 06: Following Up 09:34 7: Module 07: Setting Goals 06:07 8: Module 08: Sealing the Deal 06:25 9: Module 09: Managing Your Data 08:10 10: Module 10: Using a Prospect Board 08:38 11: CPD Certificate - Free 01:00 Who is this course for? Sales professionals seeking to refine their sales techniques. Business owners aiming to improve their sales management skills. Individuals aspiring to pursue a career in sales. Marketing professionals interested in enhancing their sales knowledge. Entrepreneurs looking to boost their sales performance. Career path Sales Manager Business Development Executive Account Manager Sales Representative Customer Relationship Manager Retail Sales Supervisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock a world of opportunities in the dynamic retail industry with our comprehensive Certificate on Retail Associate. Whether you're just starting out or looking to advance your career, this course provides the essential skills and knowledge needed to excel in retail environments. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Certificate on Retail Associate" course equips learners with essential skills for a successful career in retail. Participants will understand the key qualities needed to excel as a retail associate and gain insights into consumer behavior, which is crucial for providing excellent customer service. The course emphasizes effective communication with customers and mastering the sales process, including handling transactions at the checkout. Learners will explore retail psychology, consumer rights, and health and safety practices specific to retail environments. Additionally, the course covers the fundamentals of in-store and exterior design, as well as visual merchandising techniques. Management skills are also included to help future retail associates lead their teams effectively. By the end of the course, participants will be able to identify and capitalize on trends, ensuring they can meet and exceed customer expectations in any retail setting. Course Curriculum Module 01: Introduction to Retail Associate Module 02: The Qualities of a Retail Associate Module 03: Importance of Consumer Behaviour Module 04: The Importance of Communicating with Customers Module 05: The Sales Process and Dealing with Customers at the Checkout Module 06: Retail Psychology Module 07: Consumer Rights Act Module 08: Health and Safety for Retail Stores Module 09: In-store Design Module 10: Exterior Design Module 11: Introduction to Visual Merchandising Module 12: Management Skills for Leading Your Team Module 13: Taking Trends and Targeting Customers Effectively Learning Outcomes: Understand the role and responsibilities of a retail associate. Identify key qualities required for successful retail associates. Recognize the significance of consumer behaviour in retail settings. Communicate effectively with customers to enhance their shopping experience. Apply knowledge of the sales process at the checkout. Implement health and safety standards in retail environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Certificate on Retail Associate 1:43:45 1: Module 01: Introduction to Retail Associate 06:04 2: Module 02: The Qualities of a Retail Associate 10:36 3: Module 03: Importance of Consumer Behaviour 05:48 4: Module 04: The Importance of Communicating with Customers 09:03 5: Module 05: The Sales Process and Dealing with Customers at the Checkout 04:56 6: Module 06: Retail Psychology 07:06 7: Module 07: Consumer Rights Act 08:42 8: Module 08: Health and Safety for Retail Stores 09:59 9: Module 09: In-store Design 09:04 10: Module 10: Exterior Design 09:31 11: Module 11: Introduction to Visual Merchandising 07:38 12: Module 12: Management Skills for Leading Your Team 08:40 13: Module 13: Taking Trends and Targeting Customers Effectively 05:38 14: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking entry-level retail positions. Retail staff aiming to improve their skills. Those interested in consumer behaviour. Aspiring retail team leaders and managers. People interested in visual merchandising. Career path Retail Sales Associate Customer Service Representative Visual Merchandiser Retail Store Manager Sales Assistant Retail Team Leader Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.