5529 Courses delivered Online

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IBM Integration Bus administrators and developers who administer IBM Integration Bus. Overview After completing this course, you should be able to:Install and configure an IBM Integration Bus instanceEstablish, maintain, and manage an integration nodeAdminister IBM Integration Bus components and message flow applications by using the IBM Integration web user interface and command interfaceConfigure connectivity to IBM MQ to enable IBM Integration Bus to get messages from, or put messages to, queues on a local or remote queue managerImplement IBM Integration Bus administration and message flow securityUse problem determination aids to diagnose and solve development and runtime errorsUse the IBM Integration web user interface to generate and display message flow statisticsUse IBM MQ or MQTT to publish and subscribe to IBM Integration Bus topicsImplement an IBM Integration Bus global cache to store, reuse, and share data between integration nodesUse workload management policies to adjust the processing speed of messages and control the actions that are taken on unresponsive flows and threadsUse the IBM Integration web user interface and a database to record events and replay messagesEnable an integration node to connect to a database with ODBC and JDBCConfigure a Java Message Services (JMS) provider for use with the JMS nodesConfigure IBM Integration Bus for the secure file transfer protocol (SFTP)Find and install IBM Integration Bus SupportPac components In this course, students learn how to administer IBM Integration Bus on distributed operating systems, such as Windows and AIX, by using the IBM Integration Bus administrative interfaces. Course Outline Course introduction IBM Integration Bus overview Product installation, configuration, and security planning Exercise: Integration node setup and customization Connecting to IBM MQ Exercise: Connecting to IBM MQ Administration in the IBM Integration Toolkit Exercise: Using the IBM Integration Toolkit Administration basics Exercise: Administering the IBM Integration Bus runtime components Implementing IBM Integration Bus administration security Exercise: Using file-based security to control administration access Exercise: Using queue-based security to control administration access Implementing IBM Integration Bus message flow security Administering web services and web service security Exercise: Implementing web services and web services security Diagnosing problems Exercise: Using problem diagnosis tools Exercise: Identifying runtime problems Monitoring the integration node and message flow performance Publish/subscribe implementation overview Exercise: Viewing runtime statistics Configuring IBM Integration Bus for high availability Exercise: Administering workload management policies Monitoring, recording, and replaying message flow events Exercise: Recording and replaying message flow data Extending IBM Integration Bus Course summary Additional course details: Nexus Humans WM646 IBM Integration Bus V10 System Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM646 IBM Integration Bus V10 System Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This intermediate course is designed for integration specialists and senior-level developers with experience in IBM Integration Bus application development. Overview After completing this course, you should be able to:Use event driven message processing to control the flow of messages by using message aggregation, message collections, message sequences, and time-sensitive nodesTransform data by using Microsoft .NET and XML stylesheetsAnalyze and filter information in complex XML documentsExtend DFDL message modelsUse message sets and the Message Repository Manager (MRM) parserProvide a message flow application as a web serviceRequest a web service from within a message flowDescribe how to implement WS-Addressing and WS-Security standards in IBM Integration BusCreate an integration serviceCreate and implement an IBM MQ request and response service definitionCreate and implement a database service definitionConfigure security-enabled message processing nodesCreate a decision service that implements business rules to provide routing, validation, and transformationExpose a set of integrations as a RESTful web serviceUse a global cache to store static dataRecord and replay data that a message flow application processesImplement publish and subscribe with IBM Integration BusDescribe the workload management options for adjusting the message processing speed, and controlling the actions that are taken on unresponsive flows and threadsConstruct user-defined patternsDescribe how IBM Integration Bus integrates with other IBM products such as IBM WebSphere Enterprise Service Bus and IBM DataPower Appliances This course focuses on using IBM Integration Bus to develop, deploy, and support platform-independent message flow applications and integration services. Course Outline Course introduction Using event driven processing nodes Exercise: Implementing message aggregation Transforming data with Microsoft .NET Transforming data with XSL stylesheets Analyzing XML documents Modeling complex data with DFDL Exercise: Extending a DFDL model Working with message sets and the MRM domain Supporting web services Exercise: Implementing web services Developing integration solutions by using integration services Exercise: Creating an integration service Connecting a database by using a discovered service Connecting IBM MQ by using a discovered service Exercise: Creating IBM MQ and database services Creating a decision service Exercise: Creating a decision service Developing integration solutions by using a REST API Using the global cache Implementing message flow security Exercise: Implementing IBM Integration Bus runtime security Implementing publish/subscribe Monitoring message flow events Exercise: Recording and replaying message flow data Managing the workload Creating patterns for reusability Extending IBM Integration Bus Course summary Additional course details: Nexus Humans WM676 IBM Integration Bus V10 Application Development II training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM676 IBM Integration Bus V10 Application Development II course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Network administrators, IT managers, VMware partners, and individuals responsible for implementing and managing the NSX-T Data Center Federation. Overview By the end of the course, you should be able to meet the following objectives: Describe the Federation architecture and use cases Deploy and configure Global Managers and sites Import network components from the Local Manager to a Global Manager Describe different topologies and deployment methods Describe layer 2 connectivity Describe East-West routing Describe North-South routing Configure security regions, groups, and rules Describe various Disaster Recovery scenarios This three-day, hands-on training course provides you with the knowledge and skills to achieve competency in deploying, configuring, and managing the VMware NSX-TTM Data Center Federation. This course first introduces you to the architecture of the NSX-T Data Center Federation and then covers all features and functionality offered in the Federation, including the deployment of logical switching, logical routing, and security policies across multiple sites. Finally, the course describes various disaster recovery scenarios for the Federation. Course Introduction Introductions and course logistics Course objectives Introduction to Federation Describe the Federation and its use cases Explain the Federation architecture Describe the Federation components Deploy and register active/standby Global Managers and sites Import network components from a Local Manager to the Global Manager Federation Deployment and Topologies Explain different supported and non-supported topologies for the Federation Describe different deployment methods for the Federation Create and configure Remote Tunnel Endpoints (RTEs) Configuring Federation Switching and Routing Understand the prerequisites to configure stretched segments, Tier-1, and Tier-0 gateways Configure stretched Tier-1 gateways Configure stretched segments Configure stretched Tier-0 uplinks Configure stretched Tier-0 gateways Federation Packet Walks Describe layer 2 connectivity and MAC learning Describe East-West packet walkthrough Describe South-North packet walkthrough Federation Security Describe Federation security Explain different configuration workflows for Federation security Define Federation security components Configure security groups, policies, and rules from the Global Manager Discuss examples of groups in different spans Discuss global rule realization examples High Availability and Disaster Recovery Describe high availability leading practices in the Federation Describe failure and disaster recovery scenarios for the Federation Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware NSX-T Data Center: Multisite Deployments with Federation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware NSX-T Data Center: Multisite Deployments with Federation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The Red Hat Enterprise Linux Diagnostics and Troubleshooting course is aimed at senior system administrators who wish to learn more about troubleshooting. Overview As a result of attending this course, students should be able to analyze the operational state of computer systems and identify potential issues. When problems appear, students will be able to successfully resolve the issue, returning it to a secure and stable working condition. Students should be able to demonstrate the following skills: Diagnostic and analysis procedures Preventive maintenance planning and implementation System recovery using proven tools and techniques This course enriches your skills by providing the tools and techniques that you need to successfully diagnose, and fix, a variety of potential issues. You will work through hands-on problems in various subsystems to diagnose and fix common issues.You will learn develop the skills to apply the scientific method to a structured form of troubleshooting. You will then apply this approach in troubleshooting various types of problems, including boot issues, hardware issues, storage issues, RPM issues, network issues, third-party application issues, security issues, and kernel issues. At the end of the course, you will be empowered to complete various comprehensive review labs to test your skills.This course covers the same material as RH342, but includes the Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting exam (EX342) Introduction to troubleshooting Describe a generalized strategy for troubleshooting. Take proactive steps to prevent small issues Prevent small issues from becoming large problems by employing proactive system administration techniques. Troubleshoot boot issues Identify and resolve issues that can affect a system's ability to boot. Identify hardware issues Identify hardware problems that can affect a system?s ability to operate. Troubleshoot storage issues Identify and fix issues related to storage. Troubleshoot RPM issues Identify and fix problems in, and using, the package management subsystem. Troubleshoot network issues Identify and resolve network connectivity issues. Troubleshoot application issues Debug application issues. Deal with security issues Identify and fix issues related to security subsystems. Troubleshoot kernel issues Identify kernel issues and assist Red Hat Support in resolving kernel issues. Red Hat Enterprise Linux Diagnostics and Troubleshooting comprehensive review Practice and demonstrate knowledge and skills learned in Red Hat Enterprise Linux Diagnostics and Troubleshooting. Additional course details: Nexus Humans Red Hat Linux Diagnostics and Troubleshooting with Exam (RH343) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Linux Diagnostics and Troubleshooting with Exam (RH343) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for technical professionals who require the skills to administer IBM MQ. Overview After completing this course, you should be able to: Describe the IBM MQ deployment options Create and manage queue managers, queues, and channels Use the IBM MQ sample programs and utilities to test the IBM MQ network Configure distributed queuing Configure MQ client connections to a queue manager Define and administer a queue manager cluster Administer Java Message Service (JMS) in MQ Implement basic queue manager restart and recovery procedures Use IBM MQ troubleshooting tools to identify the cause of a problem in the IBM MQ network Manage IBM MQ security Monitor the activities and performance of an IBM MQ system This course is also available as self-paced virtual (e-learning) course IBM MQ V9.1 System Administration (ZM156G). This option does not require any travel.This course teaches you how to customize, operate, administer, and monitor IBM MQ on-premises on distributed operating systems. The course covers configuration, day-to-day administration, problem recovery, security management, and performance monitoring. In addition to the instructor-led lectures, the hands-on exercises provide practical experience with distributed queuing, working with MQ clients, and implementing clusters, publish/subscribe messaging. You also learn how to implement authorization, authentication, and encryption, and you learn how to monitor performance. Introducing IBM MQ Exercise Getting started with IBM MQ Working with IBM MQ administration tools Exercise Working with IBM MQ administration tools Configuring distributed queuing Exercise Implementing distributed queuing Managing clients and client connections Exercise Connecting an IBM MQ client Advanced IBM MQ client features Working with queue manager clusters Exercise Implementing a basic cluster Publish/subscribe messaging Exercise Configuring publish/subscribe message queuing Implementing basic security in IBM MQ Exercise Controlling access to IBM MQ Securing IBM MQ channels with TLS Exercise Securing channels with TLS Authenticating channels and connections Exercise Implementing connection authentication Supporting JMS with IBM MQ Diagnosing problems Running an IBM MQ trace Backing up and restoring IBM MQ messages and object definitions Using a media image to restore a queue Backing up and restoring IBM MQ object definitions High availability Monitoring and configuring IBM MQ for performance Monitoring IBM MQ for performance Monitoring resources with the IBM MQ Console Additional course details: Nexus Humans WM156G IBM MQ V9.1 System Administration (using Windows for labs) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM156G IBM MQ V9.1 System Administration (using Windows for labs) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions Overview By the end of the course, you should be able to meet the following objectives: Implement a structured approach to troubleshooting Resolve common issues that occur in a VMware Horizon environment Troubleshoot issues with linked and instant clones Configure the Windows client Identify the correct log level for gathering logs Optimize protocols for best end-user experience This two-day course builds your skills in resolving common issues that occur in a VMware Horizon© environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators. Course Introduction Introductions and course logistics Course objectives Overview of Virtual Desktop Troubleshooting Structured approach to troubleshooting configuration and operational problems Applying troubleshooting methods Documenting the steps to resolving the problem Command-Line Tools and Backup Options Using command-line tools Backing-up and restoring VMware Horizon databases Troubleshooting Horizon Linked Clone Desktops Describe the components that make up a VMware Horizon desktop Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems Highlight the best practice for optimizing a VMware Horizon desktop Troubleshoot common problems with VMware Horizon desktops Troubleshooting Instant Clone Discuss how instant clones are created Discuss what gets logged when an instant clone is created Discuss the keywords to look for in the logs when troubleshooting instant clones Discuss how to troubleshoot problems with instant clones Windows Client Correctly configure the Windows Client Identify the correct log level for gathering logs Enable the required SSL configuration level for the environment Ports and Protocols Discuss the key ports on a Horizon Environment Discuss protocols used in the Horizon Environment Understand the benefit of optimizing Blast Become familiar with the optimization features for Blast Implement GPO changes for Blast Become familiar with the causes for Black Screens Discuss how to troubleshoot Black Screen problems Identify problems encountered when applying GPOs Discuss how to troubleshoot GPO-related problems Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Horizon 8: Virtual Desktop Troubleshooting training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Horizon 8: Virtual Desktop Troubleshooting course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This class is designed for individuals who are (or will soon be) supporting a Salesforce implementation in a decision-making capacity. This includes, but is not limited to, business analysts, IT managers, project managers, executive leaders, and executive sponsors. This class is not recommended for individuals tasked with solution-building. Overview When you complete this course, you will be able to: Identify key stakeholders needed for a successful Salesforce implementation. Describe the Salesforce data model as it relates to Customer 360, Salesforce Clouds, and the Salesforce Platform. Communicate the appropriate security measures needed to control org and data access. Discuss which standard or custom objects and applications should be implemented based on specific requirements and use cases. Effectively strategize how to migrate data into your Salesforce org while maintaining high data quality. Understand Salesforce automation tools and how they solve for various business challenges. Analyze Salesforce data with Reports and Dashboards. Navigate the key phases and milestones of a Salesforce implementation. Explore Salesforce features and functionality and gain the knowledge to make Salesforce implementation decisions with confidence. In this 3-day, heavily discussion-based class, learn about standard and custom objects and applications, data management, data visualization, flow automation tools, security mechanisms, and more. Successfully navigate the key phases and milestones of a Salesforce implementation, effectively communicate business needs, and provide directives to team members tasked with solution-building to deliver a robust Salesforce solution that achieves business goals. Salesforce Data Model Discover the Customer 360 Platform Examine Salesforce Clouds Navigate the Salesforce Platform Review the Salesforce Platform Data Model Understand Data Visualization Security & Access Create Users Access the Org Control Data Objects & Applications Review Standard Objects Understand Custom Objects Explore Standard Applications Discover Custom Applications Salesforce Customizations Work with Fields Design Page Layouts Understand Record Types Review Dynamic Capabilities Successful Data Management Determine Data Strategy Create Data Ensure Data Quality Process Automation Streamline Business Processes Using Automation Tools Learn Purpose-Driven Automation Automate With Flow Data Analysis Using Reports & Dashboards Organize Reports and Dashboards Build Reports Create Dashboards Create an Analytics Strategy Adoption & Continued Improvement Adopt Your Implementation Evaluate Continued Improvements Additional course details: Nexus Humans Understand and Drive Your Salesforce Implementation ( BSX101 ) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Understand and Drive Your Salesforce Implementation ( BSX101 ) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants and Business Process Owners/Team Leads/Power Users. Overview This course is organized in a fashion that mimics the step by step process planners will undergo in executing production planning tasks on a daily basis. We start with setup up alert profiles to manage the day to day exceptions. Participants will walk through a detailed analysis of the net requirements calculation process that is executed during product heuristics. Gain an understanding of how scheduling is performed as new orders are created. This will include analyzing source determination rules as well as scheduling strategies. Participants will analyze the pegging functionality and the master data parameters that can control the outcome of pegging. Additionally, we will perform an analysis of process, service and REM heuristics. Lastly, perform an overview of the detailed scheduling activities involved in developing an execution schedule. In this course, students gain an in-depth understanding of the advanced topics required to implement production planning in SAP SCM APO. Introduction to Production Planning in SAP Advanced Planning and Optimization (SAP APO) Planning Demand in the Supply Chain Using Production Planning and Detailed Scheduling (PP/DS) Production Planning Results Evaluation Evaluating the Planning Run Results with Alerts Evaluating the Planning Results Evaluating the Planning Run with Advanced Tools Planning Procedure Configuring Basic Parameters for Planning Executing the Production Planning Run Planning a Product Using the Planning Procedure Order Creation with Product Heuristics Using Demand Management in PP/DS Planning Make-to-Order Production Using PP/DS Using Firming in PP/DS Configuring Product Heuristics Managing the Reuse of Procurement Proposals Using the Lot-Size Calculation In Production Planning Scheduling in Production Planning Determining the Source of Supply of the Order Scheduling Operations with the Strategy Profile Scheduling a Planned Order for Production Pegging in Production Planning Configuring Dynamic and Fixed Pegging Additional Heuristics in Production Planning Planning Production Using Process Heuristics Planning Production Using Service Heuristics Configuring Bottom-Up Heuristics Planning Production Using Repetitive Manufacturing (REM) Heuristics Outlining the Integration of Supply Network Planning (SNP) in PP/DS Detailed Scheduling Scheduling Operations with the Detailed Scheduling Planning Board Planning Production with Detailed Scheduling Strategies and Heuristics Managing Setup Times with the Setup Matrix Managing Scheduling with the PP/DS Optimizer Using MRP-Based Detailed Scheduling Additional course details: Nexus Humans SCM250 SAP Production Planning in SAP APO training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM250 SAP Production Planning in SAP APO course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Typical candidates for this course are IT Professionals who will deploy and manage networks based on HPE?s ArubaOS-Switches. Overview Upon completion of this course, students will be able to: Implement spanning tree protocol and loop protections Ensure redundancy for a network?s default gateway by configuring VRRP on Aruba switches Implement and manage an VSF fabric Deploy ArubaOS switches in single-area and multi-area OSPF systems Use Internet Group Management Protocol (IGMP) to optimize forwarding of multicasts within VLANs Implement PIM-DM to route multicast traffic Establish and monitor BGP sessions between your routers and ISP routers Define ACLs and identify the criteria by which ACLs select traffic Configure ACLs on ArubaOS switches to select given traffic Implement 802.1X on ArubaOS switch ports Configure captive portal authentication on ArubaOS switches to integrate them with an Aruba ClearPass solution Configure tunneled-node on ArubaOS switches Configure ArubaOS switches to select traffic, apply the appropriate QoS marking, and place the traffic in the proper priority queues Implement DHCP snooping and ARP protection to defend networks against DHCP exploits, ARP snooping, and ARP poisoning attacks Implement the proper port security measures for various use cases Implement connection rate filtering to provide a first layer of protection against viruses and worms This course teaches students how to implement and operate enterprise-level Aruba campus switching solutions. Hand-on labs gives students experience with ArubaOS-Switches, including securing access, redundancy technologies such as Multiple Spanning Tree Protocol (MSTP), link aggregation techniques including Link Aggregation Protocol (LACP) and switch virtualization with HPE?s Virtual SwitchingFramework (VSF). Students will also learn to configure dynamic routing with Open Shortest Path First (OSPF) and Border Gateway Protocol (BGP), network optimization via Quality of Service (QoS), IP multicast routing leveraging Protocol Independent Multicast (PIM), and protecting the network using Access Control Lists (ACLs). This course is approximately 30% lecture and 70% hands on lab exercises. Introduction to Aruba SolutionsData Link Layer Redundancy TechnologiesVirtual Router Redundancy Protocol (VRRP)Aruba Backplane Stacking and Advanced Virtual Switch Framework (VSF)Advanced Open Shortest Path First (OSPF)Internet Group Management Protocol (IGMP)Border Gateway Protocol (BGP)Access Control Lists (ACLs)MAC AuthenticationCaptive Portal and Other Guest OptionsIntegrating with Aruba Mobility SolutionsSecure Device ManagementQuality of Service (QoS)Additional Security Features Additional course details: Nexus Humans Aruba Networks - Implementing Aruba Campus Switching Solutions, Rev. 17.41 (IACSS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Aruba Networks - Implementing Aruba Campus Switching Solutions, Rev. 17.41 (IACSS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.