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This personal development bundle is designed to help you enhance your communication skills, boost your motivation, and foster personal growth. With a focus on fundamental topics such as assertiveness, body language, and positivity, this bundle provides you with the necessary tools to achieve your objectives. By enrolling in these courses, you can experience the transformative power of personal growth and development. The bundle includes below courses: Improving Personal Effectiveness Emotional Intelligence Body Language Communication Basics Through these courses, you can acquire knowledge and practical skills to increase your effectiveness in your personal and professional life. You will learn how to manage your emotions, communicate effectively, and convey confidence through your body language. With these foundational skills, you can make meaningful progress towards your personal and career goals.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the importance of bonding Recognise the importance of social and emotional development Learn about the innate reflexes of newborn babies Identify the benefits of testing at milestones Discover the importance of unconditional love Understand various forms of communication - active and passive voice and pre-linguistic form of communication Understand the importance of opportunities in the development of the skills Recognise the importance of body language and opportunities in the development of the skills Understand the importance of cognitive development and the main psychological theories Identify the appropriate opportunities for cognitive development Why Advanced Child Counselling Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Advanced Training in Child Counselling at QLS level 6 course will set you up with a solid foundation to become a confident child counsellor and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of child psychology. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Advanced Child Counselling Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance.   CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction About the Course & the Instructor Definition of Counselling The Counselling Relationship Psychology of Growth and Development The Development Cycle Parent, Child, Teacher Relationships The Complexities of Growth Introduction - Psychological Development Therapeutic Language Conflict and Stress Behavioural Therapies Working with Children The Use of Language Memory Psychological Issues Grief and Bereavement Exploring Grief and Letting Go Dysfunctional Families What is Co-Dependency Child Bullying and Child Abuse Psychological Study of Education Transformation Using Newly Found Skills Recovery - The Therapeutic Process Moving on - Emotional Intimacy Working as a Counsellor Setting Up a Practice Child Psychology What is 'Child Psychology'. The Role of Child Psychologist Where do Child Psychologists Work Why Do We Need to Learn Theories Developmental Theories: How Environment Impacts Us Environmental & Socio-Cultural Factors in Development 'Attachment' Factor in Newborns Socio-Cultural Factors in Child's Development Family & Schooling Factors in Development The Role of Parenting in Child's Development Relationship Breakdown in the Family Schooling Environment Counselling Young Children Cognitive and Emotional Development Language & Cognitive Development Emotions & Feelings Socialising With Others Thank You and Good Bye! Child Behaviour and Development Babies from Birth to One Year The Importance of Bonding The Social and Emotional Development: From Birth to 1 Yr The Innate Reflexes of Newborn Babies The Benefits of Testing at 'Milestones' Stages and Sequences of Social and Emotional Development The Importance of Social and Emotional Development The Ages and Stages that Children go Through The Main theories in Developmental Psychology The Importance of Positive Role Models The Barriers to Achieving the 'Milestones' The Importance of Unconditional Love Language and Linguistic Skills Development Forms of Communication What is 'Pre-linguistic' form of Ccommunication The Active and the Passive Communication The Importance of Opportunities in Development of the Skills The Importance of Body Language Cognitive Development The Importance of Cognitive Development The Main Psychological Theories in Cognitive Development The Appropriate Opportunities for Cognitive Development The Unconscious Mind: Id, Ego and Superego. Psychoanalytical Theory Thank You and Good Bye! Who should take this course? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of child psychology. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the Advanced Training in Child Counselling at QLS level 6 course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. For a comprehensive learning experience, you can join our Counselling Skills - 10 Courses Complete Bundle and gain expertise in various counselling techniques and theories, including cognitive-behavioral therapy, person-centered therapy, and solution-focused brief therapy. With these courses, you will be equipped to provide effective counselling services to individuals from diverse backgrounds and with different mental health needs. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What Is Child Counselling? Child counselling is a sort of therapy designed for young children, teenagers, and adolescents suffering from one or more mental diseases. It also helps young people who have been traumatised or who live in a dysfunctional or stressful home setting. How To Be a Counsellor ? Here are some essential steps to consider: Obtain a relevant education Pursue a master's degree Participate in internship programs Obtain required certifications or licence Consider specialisation Search for opportunities to start your career Is Counselling A Good Career? A rewarding career for individuals who have a passion for helping others. It offers various career opportunities such as child, psychological, family counselling and many more. How long does it take to become a juvenile counsellor? The clinical training is a full-time doctorate program that spans four years. It entails teaching, supervision, and training in psychoanalysis, as well as a paid training post (at NHS Band 6) in a mental health service. But if you wish to become a child psychologist besides a counsellor as well then read our How to become a child psychologist in UK blog.

Managing Stress, Anxiety, Depression and Violence in the Workplace Forestalling actual injury in the working environment ought to be a critical worry for all businesses, yet any way to deal with laborer prosperity needs to factor in emotional wellness. Moreover, managers additionally should know that work environment viciousness is a moderately regular event across numerous ventures. In this course, you will figure out how to distinguish pressure, nervousness, gloom and viciousness in the working environment. Regarding Health and Safety law, you will find how to satisfy your legitimate commitments and backing representative prosperity. You Will Learn Why managers need to take mental misery and viciousness in the work environment genuinely The reasons for working environment stress, indications of stress and the side effects of burnout How and why bosses ought to recognize and uphold those enduring work environment stress How businesses can distinguish emotional wellness issues in the working environment and how they can best help those with psychological well-being issues and addictions How bosses can lessen the danger of working environment viciousness and backing casualties of savagery Advantages of Taking This Course On the off chance that you are a business, this course will help you meet your commitments under wellbeing and security law In the event that you are a specialist, this course will make you aware of the threats of work environment push and urge you to look for help if fundamental In the event that you work in a HR job, this course will help you work with chiefs to devise viable pressure the executives arrangements In the event that you are a chief, this course will help you better comprehend a typical issue - mental trouble - that influences a critical minority of your group In the event that you are keen on word related wellbeing and security, this course will furnish you with a complete outline of a few key dangers confronting present day laborers

Immerse yourself in the ancient practice of yoga, a transformative journey that extends far beyond the mere physical postures. Our comprehensive yoga sessions are meticulously curated and led by seasoned professionals, offering a serene sanctuary tailored for the demands of modern-day professionals yearning for holistic balance and wellness. Delve into innate human abilities such as intuition, telepathy, clairvoyance, lucid dreaming, and energy healing. Uncover these dormant gifts existing within and enjoy awakening them fully.

Click to read more about this training, in which we demonstrate a live problem solving approach which is based on the active participation of family members. Course Category Inclusion Parents and Carers Behaviour and relationships Problem Solving Description In this training we demonstrate a live problem solving approach which is based on the active participation of family members. ‘Family Circles’ is an evolving new approach to problem solving with families and is based on our years of family work and the development and use of the Circle of Adults process. Inspired by our own Parent Solutions work and the Circle of Adults process as well as Family Group Conferencing and other Restorative Interventions we bring you Family Circles. Essentially the approach involves gathering a family together for a process that is facilitated but majors on the family members offering each other their wisdom and ideas. The approach is capacity focused, person centred approach to working with families rather than the dominant deficit oriented and ‘medical model’ of viewing and planning for or doing things to families. This training can be modelled with a group of professionals or better still with a family. In our work with families we develop the importance of naming stories or theories and seeking linkages and synthesis between what is found out and explored about the family situation and its history. We like participants to sit with the uncertainty, to reflect on the question ‘why’ but without judgement of each other. Deeper reflections may span a whole range of perspectives from ‘within person’ considerations, to situational or systemic possibilities. Health or emotional issues can be reflected on alongside organisational or transactional aspects of what is going on for the family. The better the shared understanding the better the strategy or actions which emerge from these meetings. Quality hypotheses with a close fit to reality lead to more effective implementation in the real world. We encourage ‘loose’ thinking, a search for connections, deeper listening, an ‘open mind’, speculation and exploration without moral judgements. From this stance self-reflection as well as reflection on the situation can produce remarkable insights. The quality of theories or new stories generated is directly influenced by family members’ experiences and the models of learning, behaviour and emotion, systems, educational development, change and so on that they have been exposed to.  Learning Objectives To provide opportunities for: Shared problem solving in a safe exploratory climate in which the family will find its own solutions. Individuals to reflect on their own actions and strategies An exploration of whole-family processes and their impact Emotional support and shared understandings of issues at a child, parent, family, school and community level. Feed back to each other on issues, ideas and strategies that are agreed to be worth sharing with them. Who Is It For? Anyone interested in working with families in a way that builds and makes use of their capacities rather than focus on their challenges and difficulties. Social Care teams School staff Community organisers Educational Psychologists Course Content True family empowerment Deepening shared stories and understandings Facilitating groups Problem solving process Handling family group communication Allowing direct feedback and challenge between participants in a safe way Building relationships Process: Family members are welcomed: Introductions are carried out, ground rules and aims clarified whilst coffee is drunk. A recap from the last session is carried out: To follow up developments and reflections after the last meeting. One issue is selected for the main focus Issue presentation: The family member who raised the concern is asked questions to tell the ‘story’ of the issue or problem. Additional questions/information from the group about the problem are gathered: Ground rules may need to be observed carefully here. Individual participants need to be kept focused and prevented from leaping to premature conclusions or to making ‘helpful’ suggestions about strategy. Relationship aspects to the problem are explored. Metaphors and analogies are invited. How would a fly on the wall see your relationship? If you were alone together on a desert island, what would it be like? Impact of previous relationships/spillage from one relationship to another are explored. Eg what situation they are reminded of? For instance, does this situation remind you of any of those angry but helpless feelings you had with your other son when he was an adolescent? This provides opportunities to reflect on how emotions rub off on other people. The parent feels really frustrated, and on reflection we can see that so does the child System/Organisation factors (Family system/school and community systems and so on): What aspects help or hinder the problem? For instance, does the pastoral system of the local school provide space, or time and skilled personnel able to counsel this young person and work actively with their parents? Synthesis. At this stage the Graphic facilitator summarises what they have heard. They then go on to describe linkages and patterns in what they have heard. This can be very powerful. The person doing the graphic work has been able to listen throughout the presentation process and will have been struck by strong messages, emotions and images as they have arisen. The story and meaning of what is happening in the situation may become a little clearer at this point. Typical links may be ‘mirrored emotions’ strong themes such as loss and separation issues, or repeated processes such as actions triggering rejection. This step provides an excellent grounding for the next process of deepening understanding. What alternative strategies/interventions are open to be used? Brainstormed and recorded. ’Either/ors’ need to be avoided at this time also. This needs to be a shared session in which the family member who is presenting the concern contributes as much as anyone. Care is needed to ensure that this person is not overloaded with other people’s strategies. The final selection of strategy or strategies from the brainstormed list is the problem presenter’s choice. Strategies might include: a special time for the young person, a meeting with the child’s parents to explore how she is being managed at home and to share tactics, a home-school diary, counselling, or an agreed action plan that all are aware of, agreed sanctions and rewards and so forth. Strategies may productively involve processes of restitution and restoration, when ‘sorry’ is not enough. Making it right, rather than punishments or rewards, may then becomes the focus. First Steps. The problem presenter is finally asked to agree one or two first steps which they can carry out over the next 3-7 days. It can help to assign a ‘coach’ who will check in with them to ensure they have carried out the action they have named. This is a time to be very specific. Steps should be small and achievable. The person is just ‘making a start’. A phone call, or making an agreement with a key other person not present at the meeting would be ideal examples. Final reflections. Sometimes referred to as a ‘round of words’ help with closure for all involved. Reflections are on the process not the problem. In large families this is best done standing in a circle. In smaller groups all can remain sitting. Passing around a ‘listening stick’ or something similar such as a stone or light heighten the significance of the process ending and improve listening. Finally the problem presenter is handed the ‘Graphic’ this is their record of the meeting and can be rolled and presented ceremoniously by the facilitators for maximum effect! If you liked this course you may well like: Parent Solutions

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Did you know that the first 1,000 days of a child's life are crucial for their future development? Our Child Development & Psychology Diploma bundle explores this critical period in detail, focusing on the physical, cognitive, social, and emotional developmental processes that set the stage for lifelong learning and success. This course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development and career progression related to Child Development & Psychology Diploma substantial and easier than ever! This comprehensive Child Development & Psychology bundle is meticulously crafted to empower you with the expertise to excel in various professional settings, including early childhood education, childcare, and social work. You will gain insights into the physical, social, emotional, and cognitive development of children, as well as the factors that influence their growth. Furthermore, you will learn about various child development theories and approaches and how to apply these principles in the right settings. Additionally, the Child Development & Psychology Diploma bundle covers language and linguistic skills development, vital for communication and cognitive development, highlighting the importance of early intervention for children who may be at risk of developmental delays, as 90% of their brain develops before age five, according to UK research. Learning Outcomes of this course: Develop a comprehensive understanding of the developmental stages of babies from birth to one year. Acquire in-depth knowledge of the stages and sequences in social and emotional development in children. Learn essential techniques for nurturing and enhancing language and linguistic skills in early childhood. Gain insights into the various stages of cognitive development and their significance in child growth. Build competencies in identifying and addressing the unique developmental needs of individual children. Apply child development theories and practises effectively in various professional childcare and educational settings. Why Choose Our Child Development & Psychology Diploma? Get a Free CPD Accredited Certificate upon completion of the course Get a free student ID card with this training program The course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the course materials The training program comes with 24/7 tutor support ****Course Curriculum**** >> Diploma in Child Development & Psychology at QLS Level 4 << Babies from Birth to One Year About the Course and your Tutor The Importance of Bonding Social and Emotional development: from birth to 1 yr The Innate Reflexes of Newborn Babies The Benefits of Testing at 'Milestones' Stages and Sequences of Social and Emotional Development The Importance of Social and Emotional Development The Ages and Stages that Children go through The Main theories in Developmental Psychology The Importance of Positive Role Models The Barriers to Achieving the 'Milestones' The Importance of Unconditional Love Language and Linguistic Skills Development Forms of communication What is a 'Pre-linguistic' form of communication? Active and Passive Communication The Importance of Opportunities in Development of the Skills The Importance of Body Language Cognitive Development The Importance of Cognitive Development The Main Psychological Theories in Cognitive Development The Appropriate Opportunities for Cognitive Development The Unconscious Mind: Id, Ego and Superego. Psychoanalytical Theory Thank You and Good Bye! Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all theexams. Please Note: This course does not entitle you to join the HCPC register or recognised Practitioner Psychologists. But you will come across all the basic guidelines of Psychology to boost and shine your knowledge in this particular field of Psychology. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Child Psychologist Early Years Teacher Paediatric Nurse Social Worker Childcare Manager Family Support Worker Certificates CPD Accredited PDF Certificate Digital certificate - Included Diploma in Child Development & Psychology at QLS Level 4 Hard copy certificate - £99

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In this course we deepen participants understanding of systemic racism and the spectrum of privilege. It challenges the participants to examine their behaviours and take close looks at some of the views they have held since a very young age, e.g. this area is a “bad” area, because it has a high proportion of black/brown people living in it, or that young black men in tracksuits are “thugs”. We think about where these messages come from and how people are indoctrinated by the media. Course Category Inclusion Team Building Leadership Emotional needs Description In this course we deepen participants understanding of systemic racism and the spectrum of privilege. It challenges the participants to examine their behaviours and take close looks at some of the views they have held since a very young age, e.g. this area is a “bad” area, because it has a high proportion of black/brown people living in it, or that young black men in tracksuits are “thugs”. We think about where these messages come from and how people are indoctrinated by the media.  We explore the reasons why white people are so defensive when it comes to talking about race. We discuss having racial biases and the implications of them, such as unconsciously insulting people around us in the workplace. When we become aware of how our behaviours can affect people, we then look for solutions.  The course is designed for groups of professionals to come together as a team to try and take responsibility for the racism that goes on in their workplace – empowering the leadership to have difficult conversations with team members and create a paradigm shift across the entire organisation.  Please come with an open mind, and you might be surprised at what you find out. We are striving for a world where racism is an open conversation and not a topic that we shy away from.  Testimonials “That was a really insightful session and thought provoking. I would love to attend more sessions on racism. Thank you for the engaging questions and delivery” “Lots of things to reflect on!” Learning Objectives Participants will: Confront their own racism and unconscious biases Become aware of the ways they treat people differently based on race Think about practical changes they can make in their workplaces Who Is It For? Leadership teams seeking guidance and reflection Educators who want to get it right People who have had not had much contact with people outside their own race People who believe they are “not racist” Course Content Background – brief history of systemic racism Racism as a binary – the problem with thinking only “bad” people can be racist Trust – how do we feel around people we don’t trust? Difference – how do we act when we feel different? What do Good Manners look like around people of different cultures? What does Good Allyship look like in the workplace? Why don’t we talk about race? What does your race mean to you? Examining our privilege – activity Interracial friendship video Visioning – what does the ideal workplace look like? Setting Actions – what achievable actions can we set to bring us closer to our dream future?

Project Leadership Skills: In-House Training To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict. This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges. Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable. Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. What You Will Learn At the end of this course, you will be able to: Explain the importance of vision in driving motivation and engagement Apply science-based research to better motivate those around you Strategically leverage both personal and positional power to achieve positive project results Determine influencing and networking strategies needed for personal growth Identify ways to problem solve communication challenges when others have different personality styles Connect stakeholder expectations to project success criteria Assess key stakeholders across various dimensions of complexity Apply the four rules of principled negotiation to a real-life conflict situation Recognize key aspects of a physiological response to conflict Utilize selected tools and techniques to 'defuse' an emotional situation Leverage various strategies and tactics to successfully deal with ambiguity at work Getting Started / Foundation Concepts Introductions Course structure, goals, and objectives Beginning a personal action plan Managing Vision and Purpose / Motivating Others Communicating and aligning around vision Tying the present to the future The importance of purpose The art and science of motivation Networking and Influencing Positive politics and project success Types of power within organizations Power and influence Networking best practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder Management and Negotiation Identifying stakeholders Analyzing stakeholders Negotiation basics Principled negotiation Conflict Management Dynamics of conflict The anatomy of conflict Conflict management approaches and tools Dealing with ambiguity Summary and Next Steps Key concepts review Creating your personal action plan

Project Leadership Skills: Virtual In-House Training To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict. This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges. Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable. Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. What You Will Learn At the end of this course, you will be able to: Explain the importance of vision in driving motivation and engagement Apply science-based research to better motivate those around you Strategically leverage both personal and positional power to achieve positive project results Determine influencing and networking strategies needed for personal growth Identify ways to problem solve communication challenges when others have different personality styles Connect stakeholder expectations to project success criteria Assess key stakeholders across various dimensions of complexity Apply the four rules of principled negotiation to a real-life conflict situation Recognize key aspects of a physiological response to conflict Utilize selected tools and techniques to 'defuse' an emotional situation Leverage various strategies and tactics to successfully deal with ambiguity at work Getting Started / Foundation Concepts Introductions Course structure, goals, and objectives Beginning a personal action plan Managing Vision and Purpose / Motivating Others Communicating and aligning around vision Tying the present to the future The importance of purpose The art and science of motivation Networking and Influencing Positive politics and project success Types of power within organizations Power and influence Networking best practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder Management and Negotiation Identifying stakeholders Analyzing stakeholders Negotiation basics Principled negotiation Conflict Management Dynamics of conflict The anatomy of conflict Conflict management approaches and tools Dealing with ambiguity Summary and Next Steps Key concepts review Creating your personal action plan