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Course Introduction Covers B12 deficiency, pernicious anaemia, diagnosis, treatment and management. It also covers signs and symptoms. This course does cover how to set up your own service. Please note: this course is for health care professionals or those working in Primary Care. It is not open to Beauticians unless you are a registered healthcare professional. If in doubt- please email annie at training@anniebarr.com or phone +44 7500048222 About this event Course Introduction This course concentrates on B12 deficiency, symptoms, treatments and management. The course covers B12 deficiency, pernicious anaemia, diagnosis, treatment and management. It also covers signs and symptoms of pernicious anaemia. This course is interactive and we include case studies and discuss issues regarding diagnostic testing.  We review inclusion and exclusion criteria and identification of appropriate clients. Delegates will get the opportunity to review practice with hands on practical demonstrations of how to give injections correctly. We will cover administration techniques, where to give the injections and record keeping / documentation. We will discuss role and responsibilities and contraindications and precautions. The delegates will leave this course with an example of an individual protocol of Patient Specific Direction (PSD) and a competence based framework document to be used in practice. This course is very interactive. AIMS AND OBJECTIVES Understand the need for accountability and responsibility in relation to role development Demonstrate an understanding of safe practice Describe the signs and symptoms of pernicious anaemia Describe pernicious anaemia and its impact on patients Fully understand the principles, and practice B12 deficiency and B12 injections Understand the importance of safety issues related to giving injections Understand the law relating to role and function of the HCA and prescribing. Describe why patients require B12 injectionsBe able to correctly identify anatomical sites for injectionsDemonstrate correct administration techniquesDemonstrate how to correctly dispose of wasteDemonstrate correct infection control procedures and use of PPEDescribe when patients require referral and understand the importance of referral using correct clinical pathwaysDemonstrate an understanding of anaphylaxis and emergency proceduresUnderstand the need for correct prescribing proceduresBe able to document consultations following your organisations procedures     COURSE CONTENTS Role and responsibilities Accountability guidelines and requirements Pernicious anaemia Blood- function B12 Deficiency Risk factors/groups Causes of B12 deficiency Diagnosis and reference ranges, testing Protocols and guidelines Factors affecting B12 diagnosis and treatment Factors affecting absorption B12 injections and common side effects Could it be B12 Deficiency Supplements Side effects and management including ADR’s Contraindications and Precautions Correct Administration and techniques including practical session Injection sites Legal Issues including consent Prescribing and Patient Specific Directions What to record Storage Disposal of injections/waste Infection control Needle stick injuries Competence and supervised practice Policies and procedures Facts and Figures Setting up and running a clinic Insurance/indemnity Research/evidence base and resources Please note Anaphylaxis is not covered on this course, however we do run a separate Anaphylaxis 1hr training course, which takes place at the end of this B12 webinar. If you wish to do the 1 hr Anaphylaxis also, you should book onto BOTH courses. WHO SHOULD ATTEND? HCAs Nurses Doctors Pharmacists Anyone interested in Vitamin B12 deficiency and pernicious anaemia and those working with clients with B12 deficiency AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Ever wondered how goods get from factories to your doorstep? According to the Chartered Institute of Procurement & Supply (CIPS), the UK procurement and supply chain sector employs over 1.2 million people. This vast and ever-growing field offers exciting career opportunities for individuals with the right skills and knowledge. This Level 3 Procurement, Purchasing & Supply Chain Management Diploma bundle provides a structured learning pathway that equips you with the essential knowledge and skills needed to thrive in various roles within the procurement and supply chain sector. This training bundle will equip you with a thorough understanding of every step involved in getting a product from conception to the customer. You'll explore areas like strategic sourcing and international trade. By the course's end, you'll be able to identify cost-saving opportunities, streamline operations, and ensure quality throughout the supply chain. This Purchasing & Procurement at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 150 CPD points) to make your skill development & career progression more accessible than ever! This Level 3 Procurement, Purchasing & Supply Chain Management Diploma Bundle Contains 20 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Purchasing & Procurement at QLS Level 5 Course 02: Supply Chain Management Course 03: Material Management Course 04: Diploma in Operations Management Course 05: Logistics Management Course 06: Port Management Diploma Course 07: Transport and Logistics Management Course 08: Product Management Course 09: Lean Process and Six Sigma Training Course Course 10: Import/Export Processing Course 11: Cost Control Process and Management Course 12: Good Manufacturing Practices (GMP) Certification Course Course 13: Quality Assurance (QA) Manager Diploma Course 14: Purchase Ledger Training Course 15: Cost Control Process and Management Course 16: Retail Management Skills Course 17: Retail Assistant Course 18: Store Assistant Course 19: Manual Handling Training Course 20: Business Law Give your career a boost by enrolling today! Learn in-demand skills that are highly sought after by businesses across various industries. Learning Outcomes of Procurement, Purchasing & Supply Chain Management Gain a comprehensive understanding of procurement and purchasing processes. Develop expertise in logistics and supply chain management. Learn how to optimize inventory levels and reduce costs. Implement quality control measures to ensure product and service excellence. Master lean process and Six Sigma methodologies for continuous improvement. Gain the knowledge and skills required for a successful career in procurement, purchasing, or supply chain management. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Procurement Get a free student ID card with Procurement Training program (£10 postal charge will be applicable for international delivery) The Procurement is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Procurement course materials The Procurement comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Purchasing & Procurement at QLS Level 5 Module 01: Why Supply Chain Management Module 02: Three Levels of Supply Chain Management Module 03: Five Stages of Supply Chain Management Module 04: The Flows of Supply Chain Management Module 05: Supply Chain Groups Module 06: Tracking and Monitoring Module 07: Role of Procurement in an Organisation Module 08 : The Purchasing Cycle Module 09: Purchasing Toolkits Module 10: Quality Management Module 11: Supplier Relationship Management Module 12: Category Management Module 13: Inventory Management Module 14: E-Procurement Course 02: Supply Chain Management Module 01: An Overview Of Supply Chain Management Module 02: Role Of Logistics Of Supply Chain Module 03: Customer Response Principles And Systems Module 04: Supply Chain System And Principles Module 05: Global Supply Chain Operations Module 06:Inventory Strategies For Supply Chain Module 07: Warehouse Management And Operations Module 08: Supply Chain Design And Monitoring Module 09: Supply Chain Network And Evaluating Module 10: Supply Chain Planning And New Business Concepts Module 11: Aligning Your Supply Chain Process With Your Business Course 03: Material Management Module 01: Introduction To Material Management Module 02: Purchasing And Supply Chain Management Module 03: Inventory Management, Planning And Control Module 04: Stores Management And Control Module 05: Forecasting Module 06: Material Requirements Planning Module 07: Materials Handling =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 350 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Procurement and purchasing professionals. Supply chain management aspirants. Operations and logistics managers. Quality assurance and compliance officers. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Procurement Manager Supply Chain Analyst Logistics Coordinator Quality Assurance Specialist Operations Manager Compliance Officer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Purchasing & Procurement at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Description: This Microsoft Office 2013 Excel Advanced - Complete Video Course covers the advanced functions and features of Excel 2013. You will learn about working with multiple worksheets and automating and auditing worksheets, how to update workbook properties, and how to apply conditional formatting. You will also learn how to export, analyze and present Excel data. This Advanced level is designed for you to gain the skills necessary to use pivot tables, audit and analyze worksheet data, utilize data tools, collaborate with others, and create and manage macros. This course is intended for them who have intermediate skills with Microsoft Excel 2013, and want to learn more advanced skills or want to learn the topics covered in this course in the 2013 interface. So, brush up your basic and intermediate knowledge and be an expert with the help of this course. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2013 Excel Advanced - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2013 Excel Advanced - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Automating Worksheet Functionality Update Workbook Properties FREE 00:07:00 Create and Edit a Macro 00:15:00 Apply Conditional Formatting 00:09:00 Add Data Validation Criteria 00:10:00 Auditing Worksheets Trace Cells 00:05:00 Troubleshoot Invalid Data and Formula Errors 00:12:00 Watch and Evaluate Formulas 00:10:00 Create a Data List Outline 00:09:00 Analyzing and Presenting Data Create Sparklines 00:13:00 Create Scenarios 00:12:00 Perform a What If Analysis 00:19:00 Perform a Statistical Analysis with the Analysis ToolPak 00:06:00 Create Interactive Data with Power View 00:10:00 Working With Multiple Workbooks Consolidate Data 00:10:00 Link Cells in Different Workbooks 00:10:00 Merge Workbooks 00:08:00 Exporting Excel Data Export Excel Data 00:06:00 Import a Delimited Text File 00:09:00 Integrate Excel Data with the Web 00:11:00 Create a Web Query 00:08:00 Mock Exam Mock Exam- Microsoft Office 2013 Excel Advanced - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2013 Excel Advanced - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview This comprehensive course on Tutorial For Inkscape - Learn Vector Graphics Design will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Tutorial For Inkscape - Learn Vector Graphics Design comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Tutorial For Inkscape - Learn Vector Graphics Design. It is available to all students, of all academic backgrounds. Requirements Our Tutorial For Inkscape - Learn Vector Graphics Design is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 37 lectures • 04:00:00 total length •Introduction: 00:02:00 •The user interface: 00:05:00 •Draw your first object: 00:04:00 •Saving your work and exporting: 00:03:00 •Select and transform objects: 00:04:00 •Dealing with multiple objects: 00:07:00 •Let's color it! - the basics of color usage: 00:09:00 •Shape and path: 00:08:00 •Groups and basic drawings: 00:07:00 •Edit path by nodes: 00:12:00 •Another view on colors: 00:06:00 •Gradients: 00:07:00 •Going for the 3D look - gradients and blur: 00:09:00 •Clipping and masking: 00:10:00 •Working with text: 00:11:00 •Layers: 00:05:00 •Guidelines, rulers, align and distribute: 00:06:00 •The spray tool: 00:08:00 •The pencil tool - create custom brushes: 00:08:00 •Sculpt tool: 00:05:00 •Pattern along path: 00:05:00 •Filters and extensions: 00:04:00 •Import photos and tracing: 00:08:00 •How to create patterns: 00:06:00 •Blending modes: 00:06:00 •Create a Christmas card: 00:04:00 •Draw a funny elf character: 00:18:00 •Finish your character and create falling snow: 00:15:00 •Finalize and export your drawing: 00:01:00 •Why Inkscape 0.91 What is new: 00:05:00 •New way to deal with gradients!: 00:04:00 •Powerstroke and the symbol library: 00:05:00 •Change canvas color: 00:04:00 •Use Find and replace to manage multiple objects: 00:06:00 •Tips for creating a good pattern: 00:06:00 •How to create mandala: 00:06:00 •Bonus lecture - check this out!: 00:01:00

Historical Association webinar series: History and literacy: better together Presenter: Andrew Wrenn This practical webinar will demonstrate how giving pupils opportunities to write formatively can capture their understanding at given points in a learning episode, helping them to structure their developing thinking and supporting teachers in spotting and correcting misconceptions in good time. It will consider effective ways of challenging pupils to write at length, including various forms of writing frames linked to the development of disciplinary concepts, and supporting pupils in reaching independent conclusions of their own. It will also show how all these strategies can be important contributions to the development of general literacy. To use your corporate recording offer for this webinar please complete this form: https://forms.office.com/e/HYhgpvBBuG

Dive into the world of coding! Learn Python from scratch, solve real-world problems, make cool projects. No prior experience needed. Start your coding journey now!

This one-day workshop will give you a better understanding of the components and operations of an Access database. It is designed to build on a user's existing skills and includes useful action queries to allow greater manipulation of a database. This workshop will help participants: Ensure the integrity of their databases Manage field properties Use the query functions effectively Save time with the query expression builder Create different types of query more quickly Design better forms Link expressions in forms Create better and more useful reports Import and export tables more easily 1 Table relationship integrity Identifying relationships Identifying criteria for data integrity Applying referential integrity Managing relationship join types 2 Table field properties Field properties overview Using input mask field Using default value fields Using field validation rules 3 Query functions Running aggregate function calculations Running sum, average, count, max and min functions Grouping calculated data 4 Query calculations Using query operators and expressions Adding calculated fields to a query Using the query expression builder 5 Action queries Creating make table queries Creating append queries Creating update queries Creating delete queries 6 Designing forms Adding form controls Aligning and arranging form controls Adding pictures and labels to forms Adding new fields to a form Controlling tab order Adding command buttons Adding a combo box control Formatting data using conditional formatting 7 Form expressions (calculations) Using the form expression builder Working with a property sheet within a form Linking expressions within a form 8 Working with reports Creating reports with the report wizard Inserting report fields Formatting fields Inserting report headers and footers Working with a property sheet within a report 9 Grouped reports Creating groups with the report wizard Sorting grouped data Grouping alphabetically Grouping on date intervals Creating sub reports Adding calculations to groups 10 Importing and exporting tables Importing tables into Access Exporting tables from Access Importing and linking data in Access

Who is this course for? SketchUp Night Training Courses. This course is designed for professionals and students interested in enhancing their SketchUp skills through evening sessions. Whether you're a beginner looking to learn the basics or an experienced user seeking advanced techniques, this course offers tailored instruction to suit various skill levels during evening hours. Click here for more info: Website 1-on-1 sessions. Mon to Sat between 9 am and 7 pm  Course Duration: 10 hours Method: 1-on-1 (In-person or Live Online) Design Your Own Template Craft custom templates 2D Geometry Essentials Construct fundamental 2D shapes (lines, arcs, circles, rectangles) Grasp the concept of geometric stickiness Exploring 3D Geometry Develop basic 3D shapes Master 3D geometric stickiness Visualize your model in 3D Effective Model Organization Organize your model effectively using layers Geometry Shaping Tools Shape geometry with the Push/Pull tool Manipulate geometry by moving entities Maintain coplanar geometry integrity Connect and generate complex forms Lock inferences for precision Expedite form generation Restore and refine surfaces Create and apply surfaces to your model Employ mirroring and array techniques Enhancing Visuals Apply materials for enhanced visuals Craft 3D text elements Utilize essential tools for creating and manipulating 3D structures Integration and Expansion Integrate component models from the 3D Warehouse Explore display options and styles Position and export models to Google Earth Model Efficiency Techniques Overcome stickiness challenges in your model Optimize modeling efficiency with component nesting Understand the impact of scaling on similar components Leverage groups and components for isolating geometry Efficiently manage components using the Component Browser 3D Warehouse Collaboration Access and share components via the 3D Warehouse Harness the power of dynamic components Master component inferencing and editing Combine and integrate components seamlessly Integration and Multimedia Import external sites into SketchUp Incorporate photographs into your projects Employ the Follow Me tool effectively Enhance your designs with the Materials Browser Collaborate with the 3D Warehouse community Fine-tune your model's style Interactive Presentations Create immersive scene-based walk-throughs Generate sections and animated scenes for compelling presentations Export and Integration Seamlessly export your work to AutoCAD and LayOut Learning Outcomes for Designers after this course: SketchUp Proficiency: Acquire mastery of essential 3D modeling and design tools. Advanced Modeling Skills: Apply intricate modeling techniques for architectural and interior components. Effective Space Planning: Organize interior spaces efficiently with space planning expertise. Architectural Precision: Create detailed architectural models and facades with precision. Custom Furniture Design: Craft bespoke furniture designs that enhance interior spaces. Texture Realism: Apply textures skillfully to achieve lifelike visualizations. Compelling Visual Presentations: Present design concepts with captivating visualizations. Effective Presentation Skills: Showcase ideas convincingly to clients and stakeholders. Professional Collaboration: Communicate seamlessly with industry professionals using SketchUp. Workflow Streamlining: Enhance project efficiency by streamlining design workflows for rapid iterations. Additional Benefits: Complimentary Portfolio Review Mock Interviews for Skill Enhancement Skills Acquired: Proficient SketchUp Mastery: Gain expertise in using SketchUp for 3D modeling, design, and visualization. Advanced Rendering Techniques: Learn to create realistic renders using plugins like V-Ray or Twilight Render. Efficient Workflow: Develop skills to streamline your design process and enhance productivity. Collaboration and Presentation: Explore techniques for collaborative work and compelling project presentations. Job Opportunities: Architectural Designer: Create detailed 3D models and visualizations for architectural projects. Interior Designer: Design and visualize interior spaces for residential and commercial clients. Landscape Architect: Develop 3D landscape designs and presentations for outdoor spaces. Freelance 3D Artist: Offer your services for various projects, from architectural visualization to product modeling. Visualization Specialist: Provide visualization services to real estate agencies, design firms, or marketing companies. Why Us? Personalized Training: Dive into SketchUp with exclusive coaching from experienced architects and designers. Enjoy 1-on-1, in-person sessions at (SW96DE) or participate in live online classes. Flexible Schedule: We're available Monday to Saturday from 9 am to 7 pm, ensuring learning fits into your busy life. Tailored Tutorials: Take home custom video tutorials crafted to enhance your SketchUp skills. Comprehensive Learning: Access a digital reference book for thorough revision, ensuring a deep understanding of every SketchUp concept. Continuous Support: Enjoy ongoing assistance via phone or email, even after the course ends, ensuring your continued success. Adaptable Syllabus: We customize the syllabus and projects to meet your specific needs, ensuring focused learning on what matters most to you. Official Certification: Certificate upon course completion, validating your SketchUp expertise. Why Choose Us? Individualized Support: Our courses, ranging from 10 to 120 hours, provide unwavering assistance at every stage. Personalized homework assignments and post-course support pave the way for mastering SketchUp with expert guidance. Personal Attention, No Crowded Classes: Experience the intimacy of one-on-one learning. Say goodbye to overcrowded classrooms, ensuring you receive the focused attention you deserve in a confident and comfortable environment. Financial Flexibility: Your educational journey shouldn't strain your finances. We offer a range of payment plans tailored to your needs. Explore the available options and embark on your SketchUp learning adventure today. Expert Instructors, Real-world Expertise: Our instructors, meticulously chosen for their industry expertise and passion for teaching, are dedicated to imparting invaluable SketchUp skills to eager learners.

Overview Our comprehensive course is designed to provide you with the necessary skills and knowledge to excel in your field. Developed by professionals with years of experience, this course is perfect for anyone looking to kick start their career or advance their skills. It features an audio-visual presentation and easy-to-learn modules, allowing for a self-paced learning experience. Our expert online support team is available during weekdays to assist you throughout the course. Learning Outcomes Upon completion of the course, you will be able to: Understand the fundamentals and its applications. Develop the necessary skills to succeed in the field . Apply your newly acquired knowledge to real-world scenarios. Create effective and efficient solutions for relevant topics. Enhance your employability and career prospects. It is designed to provide you with the knowledge needed to stand out in the competitive job market. With lifetime access to course materials and the ability to learn at your own pace, this course is the perfect opportunity to improve your skills and advance your career. You can learn at your own pace, from the comfort of your home, as all course materials are accessible online at any time. Why Choose Us? Lifetime access to course materials Full tutor support is available Monday through Friday for all courses Learn essentials skills at your own pace from the comfort of your home Gain a thorough understanding of the course Access informative video modules taught by expert instructors 24/7 assistance and advice available through email and live chat Study the course on your computer, tablet, or mobile device Improve your chances of gaining professional skills and earning potential by completing the course. Why should you study this course? The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life. Assessment The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement. Career Path The course is designed to equip you with the skills and knowledge you need to succeed in the field. After completing the course, you will be able to pursue a variety of career opportunities in different industries. Course Features Lectures 14 Quizzes 0 Duration 6 Hours 30 Minutes Skill level Beginner Language English Students 67 Assessments Yes Warehouse Management Lecture1.1 Introduction to Warehouse Management Lecture1.2 Warehouse Operations Lecture1.3 Warehouse Design and Layout Lecture1.4 Inventory Management Lecture1.5 Cross-Docking and Consolidation Lecture1.6 Cold Chain and Temperature-Controlled Warehousing Lecture1.7 E-commerce and Omnichannel Warehousing Lecture1.8 Warehouse Management Systems (WMS) Lecture1.9 Human Resource Management in Warehousing Lecture1.10 Import and Export Compliance Show more items Assessment Lecture2.1 Assessment Order Your Certificate Lecture3.1 Order Your Certificate FAQs What is the format of the Warehouse Management? The course is self-paced and consists of video lectures, quizzes, and hands-on exercises. What is the duration of the course? The course is self-paced, so you can complete it at your own pace and schedule. Do I need any prior experience or qualifications to enrol in the course? No, there are no prerequisites for the course. Anyone with an interest in Warehouse Management can enrol. What type of support is available during the course? Full tutor support is available from Monday to Friday, and you can also access 24/7 help or advice from our email and live chat teams.

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental