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Master the art of financial control and embark on a journey to financial freedom with our comprehensive course on Managing Personal Cash Flow. Designed to empower you with the knowledge and tools needed to navigate the intricate world of personal finance, this course is your ultimate guide to securing a stable and prosperous financial future. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, you will learn all about managing your money effectively. First, you'll understand why it's important to know about personal finance and how it affects your life. Then, you'll dive into the basics of personal cash flow and learn how to manage it wisely. You'll also explore tax and financial strategies to make sure you're handling your money smartly. Understanding personal insurance and how it fits into your financial plan will also be covered. Accounting principles related to personal finances will be introduced to give you a solid foundation. You'll then learn how to plan your cash flow and design a personal budget to meet your financial goals. Additionally, you'll explore borrowing, credit, and debt management to avoid financial pitfalls. Finally, you'll understand the relationship between money and mental health and how to manage your money for overall well-being. Course Curriculum Module 01: Understanding the Importance of Personal Finance Module 02: Introduction to Personal Cash Flow Module 03: Understanding Tax and Financial Strategies Module 04: Managing Personal Insurance Module 05: Accounting and Personal Finances Module 06: Cash Flow Planning Module 07: Designing a Personal Budget Module 08: Borrowing, Credit and Debt Module 09: Money and Mental Health Module 10: Understanding Personal Money Management Learning Outcomes: Understand the significance of personal finance for long-term financial stability. Analyze personal cash flow and its role in financial planning. Apply tax and financial strategies to optimize personal finances effectively. Evaluate different types of personal insurance and their management strategies. Implement basic accounting principles to manage personal finances efficiently. Develop and maintain a personal budget to achieve financial goals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Managing Personal Cash Flow 1:57:56 1: Module 01: Understanding the Importance of Personal Finance 11:22 2: Module 02: Introduction to Personal Cash Flow 12:59 3: Module 03: Understanding Tax and Financial Strategies 24:37 4: Module 04: Managing Personal Insurance 09:24 5: Module 05: Accounting and Personal Finances 09:35 6: Module 06: Cash Flow Planning 08:55 7: Module 07: Designing a Personal Budget 08:48 8: Module 08: Borrowing, Credit and Debt 10:53 9: Module 09: Money and Mental Health 08:28 10: Module 10: Understanding Personal Money Management 11:55 11: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking to enhance personal financial management skills. Those interested in understanding personal cash flow dynamics. Anyone looking to optimize tax and financial strategies for personal gain. Individuals aiming to manage personal insurance effectively. Those seeking to improve personal accounting and financial planning skills. Career path Financial Advisor Tax Consultant Insurance Broker Personal Accountant Budget Analyst Credit Counsellor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to go on a journey through time and explore the captivating era of knights, castles, and epic battles? Our Medieval World History Course is your portal to an age of chivalry, intrigue, and profound transformation. Whether you're a history buff, a curious learner, or someone looking to add a unique perspective to your education, this course has something for everyone! Don't miss your chance to explore the mediaeval world like never before. Enrol in our Medieval World History Course today and start your adventure into the past. Dive into the rich tapestry of history, and let the mediaeval world captivate your imagination. Unlock the mysteries of the mediaeval era and enrich your understanding of the world. Your adventure awaits! Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Medieval World Historycourse is a smart investment in your professional future. Our Medieval World History courseis designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Medieval World History course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Medieval World History course is the key to unlocking your potential and advancing your professional journey. Course Curriculum: Module: 01 Timeline of the Middle Ages Module: 02 The Christian World Module: 03 The Islamic World Module: 04 Byzantine Empire Survival, Revival and Collapse Module: 05 The Emergence of State Power Module: 06 The Kings and the Vikings Module: 07 Military and Warfare Module: 08 Art and Architecture Module: 09 Literature Module: 10 Women in the Mediaeval Era Module: 11 Medieval Life and Means of Living Module: 12 Heresy to Christianity Module: 13 Magic and Science Module: 14 Mediaeval Calamities: The Great Famine and the Black Death Learning Outcomes: Understand the timeline and major events of the Middle Ages. Explain the role of Christianity in mediaeval society. Analyse the development and influence of the Islamic World. Describe the Byzantine Empire's history and impact. Identify the rise of state power and its implications. Discuss military strategies and warfare during the mediaeval era. CPD 10 CPD hours / points Accredited by CPD Quality Standards Medieval World History 3:24:30 1: Module: 01 Timeline of the Middle Ages 08:00 2: Module: 02 The Christian World 16:11 3: Module: 03 The Islamic World 17:08 4: Module: 04 Byzantine Empire Survival, Revival and Collapse 11:57 5: Module: 05 The Emergence of State Power 12:22 6: Module: 06 The Kings and the Vikings 11:48 7: Module: 07 Military and Warfare 14:35 8: Module: 08 Art and Architecture 24:22 9: Module: 09 Literature 10:30 10: Module: 10 Women in the Mediaeval Era 16:29 11: Module: 11 Medieval Life and Means of Living 15:11 12: Module: 12 Heresy to Christianity 13:45 13: Module: 13 Magic and Science 13:05 14: Module: 14 Mediaeval Calamities: The Great Famine and the Black Death 18:07 15: CPD Certificate - Free 01:00 Who is this course for? History enthusiasts with a focus on mediaeval times. Students pursuing a degree in history. Educators looking to deepen their mediaeval history knowledge. Researchers interested in mediaeval cultures and societies. Anyone fascinated by the Middle Ages' historical developments. Career path Historian Museum Curator Archivist History Teacher Research Analyst Historical Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to empower individuals and teams to achieve their full potential? Our comprehensive "Introduction to Performance Coaching" course is designed to equip you with essential skills and knowledge to become a proficient performance coach. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the "Introduction to Performance Coaching" course, learners will explore the foundations of coaching and mentoring, gaining insight into effective communication, ethical considerations, and various coaching models. They will develop skills in leadership under pressure, mastering management techniques, and understanding motivation and mindset dynamics. The course emphasizes organizational and personal skills development, preparing learners to set up their coaching practice and manage client relationships professionally. Additionally, they will grasp the correlation between stress and performance through the Inverted-U Theory, gaining practical knowledge applicable in diverse coaching scenarios. This curriculum equips learners with essential tools to coach others effectively, foster positive relationships, and optimize performance in both personal and professional contexts. Course Curriculum Module 01: Introduction to Performance Coaching Module 02: Key Themes of NLP Module 03: Coaching and Mentoring Models Part-1 Module 04: Coaching and Mentoring Models Part-2 Module 05: Effective Communication Skill Module 06: Ethical Aspects of Coaching and Mentoring Module 07: Leadership Under Pressure Module 08: Management Skills Module 09: Motivation and Mindset Module 10: Organisational Skills Module 11: Personal Skills Module 12: Setting Up as a Coach Module 13: The Coach or Client Relationship Module 14: The Relationship Between Stress and Performance - The Inverted-U Theory Learning Outcomes Understand principles of Performance Coaching for effective client interactions and outcomes. Apply Neuro-Linguistic Programming (NLP) techniques in coaching sessions for improvement. Analyze various coaching and mentoring models to adapt to specific needs. Demonstrate effective communication skills essential for coaching and mentoring relationships. Evaluate ethical considerations in coaching and mentoring practices for professional conduct. Apply leadership skills under pressure to guide clients towards performance goals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Performance Coaching 3:13:13 1: Module 01: Introduction to Performance Coaching 07:50 2: Module 02: Key Themes of NLP 11:49 3: Module 03: Coaching and Mentoring Models Part-1 17:08 4: Module 04: Coaching and Mentoring Models Part-2 14:51 5: Module 05: Effective Communication Skill 13:33 6: Module 06: Ethical Aspects of Coaching and Mentoring 17:31 7: Module 07: Leadership Under Pressure 09:45 8: Module 08: Management Skills 14:16 9: Module 09: Motivation and Mindset 14:43 10: Module 10: Organisational Skills 15:00 11: Module 11: Personal Skills 14:15 12: Module 12: Setting Up as a Coach 15:17 13: Module 13: The Coach or Client Relationship 12:09 14: Module 14: The Relationship Between Stress and Performance The Inverted-U Theory 13:06 15: CPD Certificate - Free 01:00 16: Leave A Review 01:00 Who is this course for? Professionals aspiring to become proficient performance coaches. Individuals interested in enhancing coaching and mentoring abilities. Managers seeking to improve team performance through coaching strategies. Graduates aiming to start a career in coaching and mentoring. Anyone looking to understand the dynamics of performance coaching. Career path Performance Coach Leadership Development Specialist Organizational Consultant Motivational Speaker Personal Development Trainer Team Building Facilitator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the captivating world of modern science, there exists a gateway to understanding the intricate workings of life at its most fundamental level. Delve into the microscopic universe with our comprehensive online journey, where every click opens doors to new realms of knowledge. From the mysterious realm of Bacteriology to the captivating intricacies of Immunology, embark on an odyssey that promises to enlighten and empower. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these digital halls of learning, discover the secrets of viruses, from the enigmatic DNA entities to the elusive RNA strands, each holding keys to unlocking nature's mysteries. Traverse through the labyrinthine landscapes of Parasites and Fungi, and learn to navigate the delicate balance between their existence and ours. Engage with the arsenal of Antifungal Medicines and Antibiotics, understanding their vital role in combating the unseen threats that lurk in the shadows. And as the journey unfolds, delve into the realms of Sexually Transmitted Diseases, gaining insights that transcend mere understanding, leading to informed action and empowered decision-making. In this online haven of intellectual exploration, seize the opportunity to broaden horizons and deepen understanding. Enrich your mind and equip yourself with knowledge that transcends boundaries, opening doors to new possibilities and unlocking the secrets of the unseen world around us. Join us on this exhilarating voyage, where curiosity meets enlightenment, and every discovery brings us closer to the essence of life itself. Course Curriculum Module 01: Introduction to Microbiology Bacteriology Viruses DNA Viruses Positive-Strand RNA Viruses Negative-Strand RNA Viruses Module 02: Parasites Fungi Antifungal Medicines Immunology Antibiotics Sexually Transmitted Diseases Learning Outcomes: Identify different types of microbes and their characteristics accurately. Understand the structure and function of bacteria and viruses comprehensively. Analyze the role of parasites and fungi in microbiological contexts. Demonstrate knowledge of immunology principles and their applications effectively. Evaluate the mechanism of action of antibiotics and antifungal medicines critically. Recognize the transmission and management of sexually transmitted diseases proficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: 1:18:13 1: Introduction to Microbiology 12:44 2: Bacteriology 18:16 3: Viruses 11:19 4: DNA Viruses 14:11 5: Positive-Strand RNA Viruses 12:05 6: Negative-Strand RNA Viruses 09:38 Module 02: 1:09:46 7: Parasites 09:07 8: Fungi 08:16 9: Antifungal Medicines 10:23 10: Immunology 18:34 11: Antibiotics 10:45 12: Sexually Transmitted Diseases 11:41 13: CPD Certificate - Free 01:00 Who is this course for? Biology enthusiasts seeking specialised knowledge. Healthcare professionals expanding their expertise. Students pursuing careers in medical research. Individuals interested in laboratory-based careers. Anyone fascinated by the microscopic world of pathogens. Career path Microbiologist Laboratory Technician Clinical Research Associate Infection Control Practitioner Pharmaceutical Sales Representative Public Health Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Empower yourself to protect children online with our comprehensive Safeguarding Children Internet Safety Training. This essential course equips you with the knowledge and tools needed to ensure children's safety in the digital age. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Safeguarding Children Internet Safety Training course, learners will gain comprehensive knowledge about ensuring children's safety online. They will understand the importance of internet safety for children and learn about maintaining privacy and accessing appropriate online content. The course covers safe practices for using social media and mobile devices, along with tools and strategies for monitoring children's internet activities effectively. Learners will also discover measures to safeguard children from cyberbullying, internet grooming, and other online risks. The curriculum emphasizes the identification, prevention, and management of internet-related threats, equipping learners with essential skills to create a safer online environment for children. Course Curriculum Module 01: The Concept of Internet Safety for the Children Module 02: The Concept of Privacy and Appropriate Online Content Module 03: Safe Use of Social Media Module 04: Mobile Device Safety Module 05: Tools and Tips for Monitoring Child's Internet Use Module 06: Appropriate Measures for Safeguarding Your Child Module 07: Cyberbullying Module 08: Internet Grooming Module 09: Identifying, Preventing and Overcoming Internet Learning Outcomes: Understand key concepts of internet safety for children and minors. Identify privacy issues and appropriate online content for children. Implement safe practices for social media and mobile device usage. Utilize tools and strategies to monitor children's internet activities effectively. Apply measures to safeguard children from cyberbullying and online grooming. Recognize, prevent, and address potential internet dangers affecting children. CPD 10 CPD hours / points Accredited by CPD Quality Standards Safeguarding Children Internet Safety Training 1:47:03 1: Module 01: The Concept of Internet Safety for the Children 15:46 2: Module 02: The Concept of Privacy and Appropriate Online Content 09:49 3: Module 03: Safe Use of Social Media 08:01 4: Module 04: Mobile Device Safety 08:49 5: Module 05: Tools and Tips for Monitoring Child's Internet Use 09:12 6: Module 06: Appropriate Measures for Safeguarding Your Child 08:21 7: Module 07: Cyberbullying 18:22 8: Module 08: Internet Grooming 17:13 9: Module 09: Identifying, Preventing and Overcoming Internet 10:30 10: CPD Certificate - Free 01:00 Who is this course for? Parents and guardians of children aged 5-16 years. Teachers and educators involved in child welfare. Childcare professionals and social workers. Counsellors and therapists specializing in child protection. Law enforcement personnel dealing with online safety issues. Career path Child Protection Officer Family Support Worker Online Safety Educator School Counsellor Social Media Safety Advisor Youth Worker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to make a transformative impact in the field of education? Enhance your expertise and lead the way in supporting students with special educational needs by enrolling in our comprehensive SENCO course. Designed for educators, aspiring leaders, and educational administrators, this course equips you with the knowledge, skills, and strategies to excel as a Special Educational Needs Coordinator (SENCO). Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Special Educational Needs Coordination (SENCO) course, learners will gain a deep understanding of their role in supporting students with special educational needs (SEN). They will learn how to effectively lead and manage SEN administration within a school setting. The curriculum focuses on developing skills in policy implementation and practical application, ensuring inclusivity and equal opportunities for all students. Participants will explore strategies for collaborating with external professionals and enhancing teamwork within the school community. Emphasis is placed on supporting teaching and learning processes tailored to SEN students, fostering positive relationships with pupils and parents, and addressing challenges and opportunities in SEN education. Overall, the course equips learners with comprehensive knowledge and practical skills to fulfill the demanding responsibilities of a SENCO, promoting an inclusive educational environment where every student can thrive. Course Curriculum Module 01: Introduction to SEN Co-ordination Module 02: Roles within Whole School SEN Co-ordination Module 03: Leading and Managing SEND Administration Module 04: The SENCO and the Senior Leadership Team Module 05: The SENCO Role in Policy and Practice Module 06: Working with Professionals beyond the School Module 07: Developing Inclusive Practice and the Future SENCO Role Module 08: Supporting Teaching and Learning Module 09: Developing Relationships with Pupils and Parents Module 10: Challenges and Opportunities Learning Outcomes: Understand SEN co-ordination fundamentals for effective school management. Identify key roles within the school framework for SEN support. Manage and lead administrative tasks related to Special Educational Needs. Collaborate effectively with school leadership to support SEN initiatives. Implement SEN policies into practice to enhance educational outcomes. Foster inclusive practices and anticipate future roles in SEN co-ordination. CPD 10 CPD hours / points Accredited by CPD Quality Standards Special Educational Needs Coordination - SENCO 1:51:59 1: Module 01: Introduction to SEN Co-ordination 08:21 2: Module 02: Roles within Whole School SEN Co-ordination 07:35 3: Module 03: Leading and Managing SEND Administration 11:45 4: Module 04: The SENCO and the Senior Leadership Team 08:17 5: Module 05: The SENCO Role in Policy and Practice 06:14 6: Module 06: Working with Professionals beyond the School 17:06 7: Module 07: Developing Inclusive Practice and the Future SENCO Role 08:22 8: Module 08: Supporting Teaching and Learning 15:13 9: Module 09: Developing Relationships with Pupils and Parents 12:10 10: Module 10: Challenges and Opportunities 08:28 11: CPD Certificate - Free 08:28 Who is this course for? Educators aspiring to lead in Special Educational Needs. Teachers seeking to enhance SEN policy implementation skills. Professionals aiming to develop inclusive teaching practices. Individuals interested in supporting SEN pupils and collaborating with parents. School leaders looking to strengthen SEN management within their institution. Career path Special Educational Needs Coordinator (SENCO) Inclusion Manager Learning Support Coordinator SEN Advisor Educational Consultant SEN Policy Developer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Enrolling in a Social Housing Management Training Course is crucial in today's world, especially with the growing demand for affordable housing. Learning the ins and outs of social housing, from tenant selection and management to handling anti-social behaviors, equips you with the skills necessary to make a positive impact in communities. This training is essential for anyone looking to pursue a career in social housing management, as it prepares you to manage rental incomes, maintain safety and security, and engage with residents effectively. With a solid foundation in social housing, you'll open up numerous job opportunities in the UK, where social housing managers can earn an average salary of £30,000 to £40,000 per year. The social housing sector is expanding, with a projected growth of 3-5% annually, reflecting the increasing need for professionals in this field. By completing this Social Housing Management Training course, you'll gain valuable skills that not only enhance your professional career but also contribute to improving living conditions and community well-being. Join this growing sector and make a difference with your expertise in social housing. Key Features: CPD Certified Social Housing Management Course Free Certificate from Reed CIQ Approved Social Housing Management Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Social Housing Module 02: Tenant Selection and Tenant Management Module 03: Resident Involvement in Social Housing Module 04: Managing Rental Income and Arrears Module 05: Dealing with Anti-Social Behaviours Module 06: Maintenance, Safety, and Security of Social Housing Module 07: Career Prospects of a Social Housing Manager Learning Outcomes: Understand the fundamentals of social housing management and its key principles. Learn effective tenant selection processes and tenant management strategies. Explore methods for resident involvement in social housing operations. Gain skills in managing rental income and addressing arrears. Develop strategies for dealing with anti-social behaviours in social housing. Ensure maintenance, safety, and security of social housing properties. CPD 10 CPD hours / points Accredited by CPD Quality Standards Social Housing Management Training 1:41:19 1: Module 01: Introduction to Social Housing Preview 07:11 2: Module 02: Tenant Selection and Tenant Management 14:42 3: Module 03: Resident Involvement in Social Housing 15:43 4: Module 04: Managing Rental Income and Arrears 12:34 5: Module 05: Dealing with Anti-Social Behaviours 20:25 6: Module 06: Maintenance, Safety, and Security of Social Housing 15:11 7: Module 07: Career Prospects of a Social Housing Manager 13:33 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? This Social Housing Management Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Social Housing Management Training. Moreover, this course is ideal for: Aspiring social housing managers. Current housing officers seeking advancement. Local government employees. Community housing workers. Social service coordinators. Requirements There are no requirements needed to enrol into this Social Housing Management Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Social Housing Management Training course. Career path After finishing this Social Housing Management Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Social Housing Management Training are: Social Housing Manager Tenant Liaison Officer Housing Officer Community Housing Worker Rental Income Manager Maintenance Coordinator in Social Housing Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's digital age, mastering the art of virtual interviewing is crucial for attracting and hiring top talent from anywhere in the world. Our Virtual Interviewing Training course is designed to equip you with the essential skills and knowledge to conduct seamless and effective virtual interviews. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Virtual Interviewing Training course is designed to teach you how to conduct successful virtual interviews. You will learn the basics of virtual interviewing and how to choose the right technology for your needs. The course covers essential preparation steps, ensuring you are ready and confident for the interview. You will gain insights from the interviewer's perspective, helping you to understand what to look for in candidates and how to assess their suitability. Additionally, you will learn strategies to attract and hire top talent. The course concludes with guidance on making final hiring decisions and effective onboarding processes. By the end of the course, you will be well-equipped to handle virtual interviews professionally and effectively, ensuring you find the best candidates for your organization. Course Curriculum Module 01: Introduction to the Course Module 02: An Introduction to Virtual Interviewing Module 03: Picking a Tech to Use Module 04: Interview Preparation Module 05: Interviewer's Perspective Module 06: Attract and Hire the Best Talents Module 07: Final Thoughts and Onboarding Learning Outcomes: Understand the basics of virtual interviewing techniques and best practices. Identify and select the appropriate technology for virtual interviews. Prepare effectively for conducting virtual interviews. Gain insight into the interviewer's perspective during virtual interviews. Learn strategies to attract and hire top talents. Implement effective onboarding practices for new hires. CPD 10 CPD hours / points Accredited by CPD Quality Standards Virtual Interviewing Training 1:27:42 1: Module 01: Introduction to the Course 11:09 2: Module 02: An Introduction to Virtual Interviewing 09:01 3: Module 03: Picking a Tech to Use 14:16 4: Module 04: Interview Preparation 18:54 5: Module 05: Interviewer's Perspective 08:24 6: Module 06: Attract and Hire the Best Talents 08:12 7: Module 07: Final Thoughts and Onboarding 16:46 8: CPD Certificate - Free 01:00 Who is this course for? Hiring managers conducting virtual interviews. HR professionals transitioning to virtual recruitment. Recruitment consultants in online hiring processes. Team leaders responsible for virtual hiring. Business owners conducting virtual interviews. Career path Recruitment Specialist Human Resources Manager Talent Acquisition Coordinator Hiring Manager HR Consultant Recruitment Agency Staff Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to lead your organization through the complexities of change with confidence and competence? Our comprehensive Change Management Training course is designed to equip you with the knowledge, tools, and strategies to navigate and thrive in today's dynamic business environment. With a curriculum that covers every critical aspect of change management, this course is your gateway to mastering the art of change. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Change Management Training course helps learners understand how to effectively manage and adapt to change within an organization. Participants will explore the impact of change on individuals and organizations, learning strategies to engage and communicate with stakeholders. They will gain skills in human resource management, crisis management, and conflict resolution, ensuring they can handle challenges that arise during change processes. The course also covers techniques for managing attention, stress, and performance, helping learners maintain productivity and well-being. Additionally, learners will develop project management skills and learn how to assess and manage risks effectively. By the end of the course, participants will be equipped with practical tools and knowledge to lead and support change initiatives successfully, fostering a positive and adaptable work environment. Course Curriculum Module 01: Change Management Module 02: Change and the Individual Module 03: Change and the Organisation Module 04: Communication and Stakeholder Engagement Module 05: Human Resource Management Module 06: Crisis Management Module 07: Conflict Management Module 08: Attention Management Module 09: Performance Management Module 10: Project Management Module 11: Risk Assessment and Management Module 12: Stress Management Learning Outcomes: Understand key principles and processes in change management. Analyse how individuals respond to organisational change. Evaluate organisational strategies for effective change implementation. Develop communication plans for stakeholder engagement. Assess human resource strategies in managing organisational change. Identify techniques for managing stress during change initiatives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Change Management Training 2:53:38 1: Module 01: Change Management 15:19 2: Module 02: Change and the Individual 21:13 3: Module 03: Change and the Organisation 21:38 4: Module 04: Communication and Stakeholder Engagement 12:06 5: Module 05: Human Resource Management 14:22 6: Module 06: Crisis Management 17:35 7: Module 07: Conflict Management 07:49 8: Module 08: Attention Management 20:01 9: Module 09: Performance Management 11:55 10: Module 10: Project Management 11:35 11: Module 11: Risk Assessment and Management 10:06 12: Module 12: Stress Management 08:59 13: CPD Certificate - Free 01:00 Who is this course for? Managers leading organisational change initiatives. HR professionals handling change impacts on staff. Team leaders managing change in their departments. Consultants advising on change management strategies. Executives overseeing organisational transformations. Career path Change Manager HR Manager Organisational Development Consultant Project Manager Risk Manager Performance Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.