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3078 Courses delivered Online

Office Administration & Reception

4.9(27)

By Apex Learning

Give a compliment to your career and take it to the next level. This Secretarial Skills and Office Administration will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this course will help you keep ahead of the pack. The course incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the course, you can equip yourself with the essentials to keep you afloat into the competition. Along with this course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Secretarial Skills and Office Administration? Course 1: Commercial Law 2021 Course 2: GDPR Course 3: Level 2 Microsoft Office Essentials Course 4: Document Control Course 5: Touch Typing Essentials Course 6: Online Meeting Management Course 7: Minute Taking Essentials Level 2 Course 8: Workplace Confidentiality Course 9: Stress Management Training Course 10: Workplace Safety Course As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the course to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of Secretarial Skills and Office Administration Bundle Course 1: Legal Secretary Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 2: Commercial Law 2021 Introduction of Commercial law Business Organisations International Trade: the Theory, the Institutions, and the Law Sales of Goods Law Consumer Law and Protection E-Commerce Law Competition Law Course 3: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 4: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphics Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 5: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Document Management Quality Assurance and Controlling Quality of Documents Project Document Control Electronic Document Management Systems and Soft Copy Documentation Course 6: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L How to type the letter A and ; (semicolon) How to type the letters E and I How to type the letters R and U How to type the letters T and O How to type CAPITAL letters How to type the letter C and , (Comma) How to type the letters G and H How to type the letters N and V How to type the letters W and M How to type the letters Q and P How to type the letters B and Y How to type the letters Z and X How to type Colon and Semicolon How to type Full Stop and Comma How to type Question Mark and Exclamation Mark How to type Dash, Parentheses and Quotation Marks Course 7: Online Meeting Management Online Meeting Management Module 01: Planning and Preparation Module 02: Online Meeting Platforms Module 03: Meeting Etiquette and Tips Course 8: Minute Taking Essentials Level 2 Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence Course 9: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 10: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 11: Workplace Safety Course Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks Workplace Health, Safety and Welfare Accidents and Ill Health at Work Electrical, Fire and Gas Safety Secretary Safety in Different Work Settings Work Equipment Hazards and Risk Control Other Health and Safety Hazards at Work CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Secretarial Skills and Office Administration bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Secretarial Skills and Office Administration is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors.

Office Administration & Reception
Delivered Online On Demand
£53

Algebra Fundamentals

4.9(27)

By Apex Learning

Overview This comprehensive course on Algebra Fundamentals will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Algebra Fundamentals comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Algebra Fundamentals. It is available to all students, of all academic backgrounds. Requirements Our Algebra Fundamentals is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 17 sections • 83 lectures • 11:02:00 total length •Lecture 1 Introduction: 00:03:00 •Lecture 2 What is Algebra: 00:02:00 •Lecture 3 Simple Equations: 00:05:00 •Lecture 4 What are Polynomials: 00:04:00 •Lecture 5 Terms in Polynomials: 00:03:00 •Lecture 6 Degree of Polynomials: 00:05:00 •Lecture 7 Writing statements to algebraic form: 00:04:00 •Lecture 8 Integers and common mistakes in solving integers: 00:13:00 •Lecture 9 Arrangement of Terms: 00:07:00 •Lecture 10 Powers on integers: 00:04:00 •Lecture11 Simplification using BODMAS: 00:08:00 •Lecture 12 Distributive Properties in Polynomials: 00:04:00 •Lecture 13 Simplify Polynomials: 00:10:00 •Lecture 14 Additions of Polynomials: 00:06:00 •Lecture 15 Subtractions of Polynomials: 00:10:00 •Lecture 16 The rules of Indices in algebra: 00:11:00 •Lecture 17 Fractional indices: 00:10:00 •Lecture 18 Understanding indices (practice questions): 00:07:00 •Lecture 19 Problems from IGCSE Last year papers: 00:09:00 •Lecture 20 Multiplication of monomial to Polynomial: 00:09:00 •Lecture 21 Multiplication of Polynomial by Polynomial: 00:06:00 •Lecture 22 Division of algebraic expression by a monomial: 00:08:00 •Lecture 23 Division of algebraic expression by another polynomial: 00:09:00 •Lecture 24 Division of a polynomial by another polynomial with remainder: 00:11:00 •Lecture 25 Rules of brackets: 00:04:00 •Lecture 26 Simplification by removing brackets: 00:11:00 •Lecture 27 Simplification of algebraic fractions: 00:07:00 •Lecture 28 Rules to solve linear equations in one variable: 00:03:00 •Lecture 29 Solving linear equations in one variable: 00:07:00 •Lecture 30 Solving complex linear equations in one variable: 00:10:00 •Lecture 31 Word problems on linear equations in one variable: 00:13:00 •Lecture 32 What are Identities?: 00:05:00 •Lecture 33 Identity ( a + b ) ²: 00:13:00 •Lecture 35 Identity a² - b² = (a-b) (a +b ) new: 00:07:00 •Lecture 36 -- Standard Identities ( a + b + c ) ² = a ² + b ² + c ² + 2 a b + 2 a c +2 b c old: 00:07:00 •Lecture 37 Identity (x + a) (x + b) Identity Derivation & Application new: 00:08:00 •Lecture 38 Pascal's Triangle _ Identity ( a + b ) ³ new: 00:07:00 •Lecture 39 Identities( a - b ) ³, ( a ³ + b ³) and (a ³ - b ³) new: 00:13:00 •Lecture 40 - Standard Identities a ³ + b ³ + c ³ - 3 a b c: 00:10:00 •Lecture 41 -Changing the subject of formula: 00:08:00 •Lecture 42 - Linear Inequalities: 00:12:00 •Lecture 43 - Factorization by taking out common factor: 00:10:00 •Lecture 44 - Factorization by grouping the terms: 00:09:00 •Lecture 45 - factorize using identity a ² - b ²: 00:07:00 •Lecture 46 - factorize using identity (a + b )² and (a - b )² (2): 00:08:00 •Lecture 47 - factorize using identity ( a + b + c ) ²: 00:05:00 •Lecture 48 - factorization by middle term split: 00:12:00 •Lecture 49 -Simplification of algebraic fractions: 00:06:00 •Lecture 50 All that you need to know about co ordinate axis: 00:04:00 •Lecture 51 Some important facts needed to draw line graph: 00:03:00 •Lecture 52 - How to draw a line graph on coordinate plane: 00:03:00 •Lecture 53 Drawing line graphs: 00:06:00 •Lecture 54 Simultaneous Linear Equations in two variables- intro: 00:03:00 •Lecture 55 Graphical method of solving linear equations: 00:06:00 •Lecture 56 Graphical method - more problems: 00:10:00 •Lecture 57 Method of Elimination by substitution: 00:09:00 •Lecture 58 Method of Elimination by Equating coefficients: 00:11:00 •Lecture 59 Method of Elimination by cross multiplication: 00:07:00 •Lecture 60 Equations reducible to simultaneous linear equations: 00:12:00 •Lecture 61 Word Problems on Linear equations: 00:18:00 •Lecture 62 Polynomials and Zeros of polynomials: 00:10:00 •Lecture 63 Remainder Theorem: 00:04:00 •Lecture 64 Factor Theorem: 00:08:00 •Lecture 65 Practice problems on Remainder and Factor Theorem: 00:09:00 •Lecture 66 Factorization using factor Theorem: 00:10:00 •Lecture 67 Zeros of polynomials α, β & γ: 00:10:00 •Lecture 68 Relation between zeros and coefficients of a polynomials: 00:13:00 •Lecture 69 Finding polynomials if zeros are known: 00:06:00 •Lecture 70 Practice problems on zeros of polynomials: 00:10:00 •Lecture 71Problems solving with α and β (part 1): 00:11:00 •Lecture 72 Problems solving with α and β (part 2): 00:10:00 •Lecture73 what are Quadratic equations: 00:03:00 •Lecture 74 Solutions by factorization method: 00:12:00 •Lecture 75 Solutions by completing square formula: 00:06:00 •Lecture 76 Deriving Quadratic formula: 00:05:00 •Lecture 77 Practice problems by Quadratic formula: 00:07:00 •Lecture 78 Solving complex quadratic equations by Quadratic Formula: 00:11:00 •Lecture 79 Solutions of reducible to Quadratic Formula: 00:09:00 •Lecture 80 Skilled problems on Quadratic Equations: 00:07:00 •Lecture 81 Exponential problems reducible to Quadratic Equations: 00:06:00 •Lecture 82 Nature of Roots of Quadratic Equations: 00:09:00 •Lecture 83 Word problems on quadratic Equations Part 1: 00:13:00 •Lecture 84 Word problems on quadratic Equations Part 2: 00:11:00

Algebra Fundamentals
Delivered Online On Demand11 hours 2 minutes
£12

Person Centred Planning using PATH and MAPs

By Inclusive Solutions

What is Person Centred Planning? How is it different to any other kind of meeting or planning? On this day all will become clear… Give your team the opportunity to pause and reflect on what matters most to them about the work they do. The act of listening to each other creates relationship and strengthens trust and inclusion within the team – in creating a shared vision, groups of people build a sense of commitment together. They develop images of ‘the future we want to create together’, along with the values that will be important in getting there and the goals they want to see achieved along the way. Unfortunately, many people still think ’vision’ is the top leader’s job. In schools, the ‘vision task’ usually falls to the Headteacher and/or the governors or it comes in a glossy document from the local authority or the DfES. But visions based on authority are not sustainable. Making inclusive action plans using full participation and graphic facilitation Drawing on the planning tools MAPS and PATH (Pearpoint, Forest and O’Brien 1997) and other facilitation sources we use both process and graphic facilitation to enable the group to build their picture of what they would love to see happening within their organisation/community in the future and we encourage this to be a positive naming, not just a list of the things they want to avoid. Jack Pearpoint, Marsha Forest and John O’Brien developed these innovative approaches in North America and they are being used successfully in many parts of the UK. The planning can focus on an individual, group or organisation and provides a powerful problem solving opportunity, which is flexible and robust enough for many occasions. Tell the story, find the dream, touch the nightmare, and explore who you are, what are the gifts and strengths of the person or group, what are the needs of those present and what is the action plan for the future? Learning objectives  Participants understand Person Centred Planning and its values and applications Participants have skills and confidence to facilitate PATH/MAP processes Participants learn graphic as well as process facilitation skills Strengthens practitioners inclusive practice Provides additional tools for those involved in inclusive work in schools and the community Further develop problem solving and planning skills Course Content The course answers the questions: Need to find new ways to bring Pathway Planning alive? Bored with annual reviews, transition plans and review meetings? Want to find a way of making meetings and planning feel more real and engaging? Need an approach, which engages a young person respectfully together with his or her family and friends? Want the ultimate visual record of the process of a meeting, which will help everyone, keep track? Want to problem solve and plan for the future of a small or large group, service or organisation up to the size of an LA? Inclusive Solutions offer an introductory day to person centred planning or a 3 – 10 session course which is practical as well as values based. Participants will receive direct individualised coaching and training. We will cover: The person being at the centre Family members and friends being full partners Planning reflecting the person’s capacities, what is important to the person and specifying the support they require to make a full contribution to their community Planning building a shared commitment to action that will uphold the person’s rights Planning leading to continual listening, learning and action and helping the person get what they want out of life. Essential Lifestyle Planning, PATH MAPS Personal Futures Planning.

Person Centred Planning using PATH and MAPs
Delivered in UK Wide Travel Costs or OnlineFlexible Dates
£2,500 to £6,900

Windows and Microsoft Office Basics

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to gain basic introductory knowledge of working of OLL. Overview Upon successful completion of this course, students will be able to attend class in the OLL environment without difficulties. In this course, students will learn to navigate and work in the OLL environment. Intro to OLL Environment Participation buttons Working in the lab environment Basic Windows 7 Skills Managing working with multiple program Task Bar/Start Bar Files & Folders Copy Files to New Folders Search Basic Word 2010 Skills Word 2010 Interface (Ribbon, Quick Access Toolbar, Different Views, Zoom, and Navigating a document) Create a new document Format a document Edit a document Save and Print Basic Excel 2010 Skills Excel 2010 Interface (Ribbon, Quick Access Toolbar, Different Views, Zoom, And Navagating a document) Create a new workbook Enter and edit data Basic Formulas and Functions save and Print

Windows and Microsoft Office Basics
Delivered OnlineFlexible Dates
Price on Enquiry

Customer Service Skills Course

By iStudy UK

Interactive Course for Prospective Customer Service Provider Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. Learn how to deal with difficult customers as how you react will determine the outcome of your interaction. Learn how to avoid confrontation and solve problems calmly and not to get flustered. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Go home without a headache after the end of the day with improved communication skills which you can learn through this course. Course Highlights Customer Service Skills Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Course into 37 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 7 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Introduction To Customer Service FREE 00:15:00 The Power of Positive Thinking in Customer Service FREE 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Final Exam

Customer Service Skills Course
Delivered Online On Demand31 hours
£25

Carbon Monoxide Awareness

By OnlineCoursesLearning.com

Carbon Monoxide Awareness Certification Carbon monoxide murders many individuals every year. Basically imperceptible without expert gear, it is now and then known as the "quiet executioner". This course tends to the issue of carbon monoxide openness in the working environment. It consolidates verifiable data about the causes and results of carbon monoxide harming with commonsense direction on the best way to lessen the danger of openness. You Will Learn:- What carbon monoxide is, the manner by which it is delivered and its short and long haul consequences for human wellbeing. Step by step instructions to forestall carbon monoxide spills by picking and keeping up reasonable gear, setting up an appropriate workspace and making acclimations to work measures if essential. The obligations of bosses and representatives under the law and an outline of how wellbeing and security enactment can go about as a manual for forestalling carbon monoxide harming. What you need to do in case of a carbon monoxide hole and how to function with outsiders in lessening the danger of future episodes. Advantages Of Taking This Course:- Any business hoping to additional their insight into their commitments under wellbeing and security law will profit by taking this course. You will actually want to recognize expected wellsprings of carbon monoxide harming in the working environment and find ways to cure the circumstance. Anybody working in a climate which might actually open them to carbon monoxide will profit by building up a comprehension of the signs and manifestations of carbon monoxide harming. On the off chance that you are keen on word related wellbeing, this course will give you an important outline of a typical working environment risk.

Carbon Monoxide Awareness
Delivered Online On Demand
£50

Complaints Handling

By OnlineCoursesLearning.com

Introduction: It is a well known thought that awful word gets out quicker than uplifting news. At the point when a client experiences a terrible assistance, such an individual is destined to enlighten ten others concerning their awful encounters. Consequently, the requirement for appropriate grumblings dealing with as a recuperation cycle. Appropriate grievances dealing with considers another opportunity to put things ideal for your clients. By and large, the client is vital, and losing one could bring about you losing some more. You are required to deliberately tune in to the client, confess your flaws, acknowledge duty, apologize to them and attempt to determine their issues. Notwithstanding, whatever is done to determine such issues ought to be satisfactory inside your organization rules and approaches. It is basic to consider grumblings to be openings, to cause clients to rest easy thinking about your items and administrations and furthermore create rehash business. Something else to note is that, when objections are not dealt with as expected, it could represent the moment of truth your business. To evade this, this course will manage you towards better grievances dealing with methodology. What You Will Learn: Why grievance dealing with is useful for business The impacts of grievance dealing with on consumer loyalty Step by step instructions to viably deal with client grumblings The significance of legitimate objections taking care of Advantages of Taking This Course Include: Finding out about more compelling manners by which to deal with objections Understanding that inability to appropriately deal with client grievances may make clients blacklist your organization Understanding the lengths that you can go to satisfy your clients

Complaints Handling
Delivered Online On Demand
£50

When to say YES and When to say NO

By LivePlayLearn

Welcome to the world of unschooling where you say YES to your child's choices, how they want to spend their time, facilitating what they want to learn about and accommodating their needs.  Are you listening to your children's requests and wondering if maybe you are spoiling them? or where there is room for you and the things that you want to do? and how to balance the needs of multiple children?  Do you have children that have more energy than you have to give? Or have grand ideas about what they want to do? And what about those children for whom the word NO initiates a really strong response?  This webinar is going to explore the ideas of principles vs rules, arbitrary and non arbitrary boundaries, and how to create the YES environment that you can build for your child to thrive.  This webinar is FREE to LPL Monthly Members. You can sign up and receive a recorded version of this event, access to previous webinars, a private community and more here: https://ko-fi.com/liveplaylearn/tiers

When to say YES and When to say NO
Delivered Online On Demand
£25

Business Writing - CPD Accredited

4.9(27)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Business Writing will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Business Writing will help you keep ahead of the pack. The Business Writing incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Business Writing will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Business Writing, you can equip yourself with the essentials to keep you afloat into the competition. Along with thiscourse, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Business Writing? Course 1: Proofreading & Copyediting Course 2: Email Writing Training Course 3: Advanced Diploma in Copywriting Course 4: Level 2 Microsoft Office Essentials Course 5: Touch Typing Essentials Course 6: Document Control Course 7: GDPR Data Protection Level 5 Course 8: Minute Taking Essentials Level 2 Course 9: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 10: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Business Writing: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum Course 1: Business Writing Words to Cut Building Strong Sentences SCQA How to Write Punchy Summaries Words that Work, Feedback that Improves Proof Reading Makes Perfect Course 2: Proofreading & Copyediting Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Proofreading on Paper Module 05: Proofreading On-Screen Module 06: Copy-Editing Basics Module 07: Copy-Editing - The Use of Language Module 08: Copy-Editing - Checking Accuracy and Facts Module 09: Copy-Editing - The Beginning and The End Module 10: Copy-Editing - Legal Checks Module 11: Finding Work and Developing Your Career Course 3: Email Writing Training Module 1: E-Mail Communications Module 2: Fundamentals of Writing Effective E-mails Module 3: Manage Your E-mail Module 4: Writing Styles and Tone Module 5: Additional Tips for Writing Effective E-Mail Module 6: Exercise Caution Course 4: Advanced Diploma in Copywriting Module 1: Introduction to Copywriting Module 2: Basics of Copywriting Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Copywriting Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Copywriting Module 9: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Final Tips Course 5: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 6: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L How to type the letter A and ; (semicolon) How to type the letters E and I How to type the letters R and U How to type the letters T and O How to type CAPITAL letters How to type the letter C and , (Comma) How to type the letters G and H How to type the letters N and V How to type the letters W and M How to type the letters Q and P How to type the letters B and Y How to type the letters Z and X How to type Colon and Semicolon How to type Full Stop and Comma How to type Question Mark and Exclamation Mark How to type Dash, Parentheses and Quotation Marks Course 7: Document Control Module 1: Introduction to Document Control Module 2: Principles of Document Control and Elements of Document Control Environment Module 3: Document Control Lifecycle Module 4: Document Control Strategies and Instruments Module 5: Document Management Module 6: Quality Assurance and Controlling Quality of Documents Module 7: Project Document Control Module 8: Electronic Document Management Systems and Soft Copy Documentation Course 8: GDPR Data Protection Level 5 Module 01: GDPR Basics Module 02: GDPR Explained Module 03: Lawful Basis for Preparation Module 04: Rights and Breaches Module 05: Responsibilities and Obligations Course 9: Minute Taking Essentials Level 2 Module 01: Introduction to Minute Writing Module 02: Preparation for Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision and Action Module 05: Roles and Responsibility of Minute Taker Module 06: Tips for Minute Taking Module 07: Technology in Minute Taking Module 08: Building Confidence Course 10: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in thisbundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Writing) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Business Writing - CPD Accredited
Delivered Online On Demand
£53

Ketogenic Diet (Keto /Ketosis) Course Online

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 1 hours 50 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about Microsoft Word Understand the core competencies and principles of Microsoft Word Explore the various areas of Microsoft Word Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert office admin Ketogenic Diet (Keto /Ketosis) Course Online Master the skills you need to propel your career forward in ketogenic diet. This course will equip you with the essential knowledge and skillset that will make you a confident nutritionist or health coach and take your career to the next level. This comprehensive ketogenic diet course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this ketogenic diet course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective ketogenic diet practice and equip you with the essential skills, confidence and competence to assist you in the ketogenic diet industry. You'll gain a solid understanding of the core competencies required to drive a successful career in ketogenic diet. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for nutritionist or health coach or for people who are aspiring to specialise in ketogenic diet. Enrol in this ketogenic diet course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive ketogenic diet course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this ketogenic diet can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This ketogenic diet course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This ketogenic diet course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This ketogenic diet course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Supplementary Resources Supplementary Resources - Accredited Certification in Ketogenic Diet (Keto /Ketosis) 00:00:00 Foundations of Ketosis Progamme Overview 00:02:00 Basics of Calories, Nutrients, and Micronutrients 00:04:00 Introduction to Ketosis 00:02:00 Benefits and Side-Effects of Ketosis 00:02:00 Ketosis and Weight Loss 00:01:00 Ketosis and Muscle Gain 00:01:00 Insulin and Ketosis 00:06:00 Ketosis vs Ketoacidosis 00:05:00 Keto-Adaptation (Fat-Adaptation ) 00:02:00 Introduction to Keto Flu & Management 00:06:00 Keto Diet Breakdown 00:01:00 Friends and Enemies of Ketosis Regimen Goals and Keto Ratios 00:01:00 Exercises and Ketosis 00:06:00 Protein and Ketosis 00:09:00 Minerals and Ketosis 00:02:00 Coffee and Ketosis 00:02:00 Alcohol and Ketosis 00:05:00 Intermittent Fasting Introduction to Intermittent Fasting 00:01:00 Step-by-Step Intermittent Fasting 00:09:00 Measuring Ketosis Ketometer 00:01:00 Keto Breathalyzer 00:01:00 Keto Sticks 00:01:00 When to Test 00:04:00 Types of Ketogenic Diet Standard Ketogenic Diet (SKD) 00:01:00 Targeted Keto Diet (TKD) 00:01:00 Cyclical Ketogenic Diet (CKD) 00:01:00 High Protein Ketogenic Diet (HPKD) 00:01:00 Practical Ketogenic Diet Step-by-Step Customizing Ketogenic Diet Plan for Clients 00:03:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Ketogenic Diet (Keto /Ketosis) Course Online
Delivered Online On Demand
£19