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Coaching Agile on Non-Traditional Teams Catherine Fleres is an Agile Coach who currently works with Spotify's Infrastructure and Operations organization. In this session, she will talk through experiences she's had at Spotify and other organizations and share with you her learnings from working with non-traditional teams. You'll learn: The secrets to being flexible with existing agile frameworks How to optimize for the specific circumstances that non-traditional teams face How to optimize the environment for their success

Coaching Agile on Non-Traditional Teams Catherine Fleres is an Agile Coach who currently works with Spotify's Infrastructure and Operations organization. In this session, she will talk through experiences she's had at Spotify and other organizations and share with you her learnings from working with non-traditional teams. You'll learn: The secrets to being flexible with existing agile frameworks How to optimize for the specific circumstances that non-traditional teams face How to optimize the environment for their success

FREE QLS Hard Copy Certificate | 10 FREE CPD Courses & PDF Certificates | 180 CPD Points | Lifetime Access | Tutor Help

In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Step into the world of digital product management and let us guide you on a journey of discovery. With our Digital Product Management bundle, you'll gain access to a wealth of knowledge that will transform the way you approach digital projects. As you explore the courses included in this bundle, you'll find yourself delving deeper into the world of digital marketing, product development, and data analytics. Learn how to create effective marketing strategies, develop products that meet the needs of your audience, and utilise data to make informed decisions. With the first course endorsed by the Quality Licence Scheme, you'll receive a QLS hardcopy certificate for free, which will attest to the quality of your training. And with the rest of the CPD-QS accredited courses, you can be sure that you're receiving training of the highest standard. Take your digital product management skills to the next level and join the ranks of those who have discovered the power of our Digital Product Management bundle. Whether you're a seasoned professional or just starting out, there's something in this bundle for everyone. Don't wait any longer, unlock your potential today. Enrol right now! This Digital Product Management Bundle Package includes: Course 01: Diploma in Digital Product Management at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Digital Marketing Course 02: Digital Marketing - Growth Hacking Techniques Course 03: Diploma in E-Commerce Management Course 04: Production Manager Course 05: Product Development Training Course 06: Product Management Course 07: Affiliate Marketing Masterclass Course 08: Data Analytics with Tableau Course 09: Business Analytics Course 10: GDPR Training Why Prefer This Digital Product Management Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Digital Product Management bundle courses, you will be able to learn: Master the art of digital marketing and develop effective marketing strategies Learn how to create successful products and utilise data to make informed decisions Develop skills in affiliate marketing and growth-hacking techniques Gain a comprehensive education in product management and e-commerce management Learn how to utilise Tableau for data analytics and business analytics Develop a deep understanding of GDPR and its impact on businesses Receive a QLS hardcopy certificate and CPD-QS accreditation for each course completed ***Curriculum breakdown of Digital Product Management Skills Training*** Module 01: Basics of Digital Product Management Module 02: Understanding Market and Customers Module 03: Strategy Development Module 04: Roadmap Module 05: Development Methodologies Module 06: Analytics and Metrics Module 07: Marketing Module 08: Legal Aspects How is the Digital Product Management Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to expand their skills and become a leader in the digital product management industry Marketing professionals looking to develop their skills in digital marketing Product development professionals looking to improve their skills in product management and e-commerce management Data analysts looking to improve their skills in data analytics and business analytics Career path This bundle will help you to develop your knowledge and skills to pursue different career paths, such as: Digital Marketing Manager (£25,000 - £70,000) Product Manager (£30,000 - £85,000) E-Commerce Manager (£25,000 - £75,000) Data Analyst (£20,000 - £50,000) Business Analyst (£25,000 - £70,000) GDPR Officer (£25,000 - £60,000) Certificates Diploma in Digital Product Management at QLS Level 5 Hard copy certificate - Included After successfully completing the course, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

Powerful & Accurate Agile Estimation - The Key to Unlocking Predictability Organizations continue to struggle with forecasting and budgeting for different types of projects. Join this session to learn the secrets of powerful and accurate estimation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Business Management Course Overview This Business Management course provides learners with a comprehensive understanding of key management concepts and practices. Covering essential topics such as operations, business analysis, strategic planning, and risk management, the course equips learners with the necessary tools to handle various aspects of business management effectively. Through a blend of theoretical insights and applied learning, learners will develop the confidence to manage business operations, drive strategic growth, and navigate organisational challenges. The course is designed to provide value to individuals seeking to advance their management skills and progress in their careers. Course Description This course delves deeply into the core aspects of business management, providing a structured approach to understanding business operations, leadership, and decision-making. Learners will explore modules on business analysis, strategic management, and project development, as well as gain valuable skills in managing risk, performance, and human resources. The course covers critical areas including planning, forecasting, communication, and conflict management. By the end of the course, learners will have a broad understanding of how businesses operate and will be able to apply their learning to various management scenarios. Designed for those looking to enhance their management skills, the course ensures that learners gain a solid foundation in business management principles. Business Management Curriculum Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management (See full curriculum) Who is this course for? Individuals seeking to build a career in business management. Professionals aiming to enhance their management and leadership skills. Beginners with an interest in business operations and management. Those looking to progress in roles related to business analysis, human resources, or strategic planning. Career Path Business Manager Operations Manager Project Manager HR Manager Strategic Planner Financial Analyst Customer Service Manager Risk Manager Organisational Development Specialist Performance Manager

Free Level 5 QLS Endorsed Certificate | CPD Accredited | 150 CPD Points | Advanced Learning Materials | Lifetime Access

Are you motivated to produce creative goods while keeping the environment in mind? Or do you just want to get started with a sustainable energy strategy? If so, this Sustainable Energy at QLS Level 4 is an ideal course for you! In this course, you will get an overview of sustainable energy. You will learn about solar energy, both thermal and photovoltaic basics, along with a foundation on geothermal energy. The core concepts of wind energy, bioenergy, and tidal energy will also be discussed. In addition, this course will also cover the environmental impacts, renewable energy and sustainable development. In the last module, we will discover the future of renewable energy in the UK. Anyone interested in alternative energy sources and environmental responsibility may desire to take this course. Using this course, you will be able to understand a range of vital issues, greatly increasing your employability. So, do not think twice; enrol now! Learning Outcome Upon successful completion of the Sustainable Energy at QLS Level 4 course, you will be able to: Get an introduction to sustainable energy. Improve your understanding of solar energy. Learn the core concepts of wind energy, bioenergy and geothermal energy. Understand the environmental impacts in the related industry. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 01: An Introduction to Sustainable Energy Module 02: Solar Energy: Thermal Module 03: Solar Energy: Photovoltaics Module 04: Wind Energy Module 05: Bioenergy Module 06: Geothermal Energy Module 07: Tidal Energy Module 08: Environmental Impacts: A Global and Regional Assessment Module 09:Renewable Energy and Sustainable Development Module 10: The Future of Renewable Energy in the UK into the 2020s and Beyond Assessment Process We offer an integrated assessment framework to make the process of evaluation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this course. This will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path Renewable Energy Consultant Renewable Energy Broker Energy Manager In the UK, the average salary of these professions ranges from £25K-£55K per annum. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Sustainable Energy at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Sustainable Energy at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Blending Concepts for Success Have you ever finished a Release Planning Meeting thinking everyone understood the features to be built but found out halfway through the third (3) sprint that was not the case? Clearly understood Stories is key to building a solid sprint. Blending Lean UX with Agile Scrum will provide usable techniques to enhance clarity so Agile teams can select stories they understand. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.