4631 Courses delivered Online

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: Understand debtors and communicate with them effectively Improve their telephone and writing skills Appreciate the key legal issues Track down 'gone-aways' Improve their collection rates 1 Giving credit and collecting debts The benefits when you get it right The cost of getting it wrong 2 Analysing yourself The importance of making the right 'first impression' Assessing your own personal communication style and how this affects your results How do you (or might you) look in the debtor's eyes? What would you like to change? 3 Analysing your debtors Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 Understanding debt recovery and the law Data protection issues County Court suing enforcement methods Human rights and debt recovery Retention of title matters 5 Telephone skills for debt recovery A 7-point plan which works every time Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all? 6 Writing skills for debt recovery Key phrases to avoid What to include A sample letter which gets results in over 90% of cases 7 Tracking down the 'gone aways' A unique debtor-tracing plan Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 Course review The traps to avoid Key personal learning points

It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don't understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation. This course will help ensure that participants: Understand the relevant laws Know how and when to invoke legal processes Avoid legal pitfalls in debt collection negotiations Specific, practical learning points include: Definition of 'harassment' How to set up an in-house collection identity Whether cheques in 'full and final settlement' are binding The best steps to trace a 'gone away'... and many, many more. 1 Data protection and debt recovery There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately. 2 County Court suing The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around! 3 Enforcement of judgments There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include: Warrant of Execution Using the sheriff (now known as High Court Enforcement Officers) Attachment of earnings Third Party Debt Orders Charging Orders (over property and goods) Winding-up companies and making individuals bankrupt 4 Office of Fair Trading rules on debt recovery Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don't apply to them - but they do. Make sure you know what you need to! 5 New methods to trace elusive, absentee and 'gone away' debtors Why write the money off when you can trace the debtor and collect the money you are owed? 6 Credit checking of new and existing customers It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application/ account opening form. 7 Late Payment of Commercial Debts Regulations Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how. 8 The Enterprise Act The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

These days, entrepreneurs have more ways than ever to sell their products or services, including directly to consumers online. The trick is to identify which selling strategies will yield the right mix of profits and market share. While using direct sales methods enables you to pocket more of the margin and establish direct connections with your customers, indirect sales methods can spread your products far and wide quickly and help your brand gain a foothold fast. This learning stream delves into individual selling strategies, outlining the advantages and disadvantages of each, and provides a framework for evaluating which are most appropriate for your business. Tips for connecting your selling strategies to your marketing strategy and incorporating selling models into your company financials are also covered. Extensive worksheets and exercises enable you to identify the sales techniques that will win customers most profitably.

Project Management Practitioner Program - Project Risk Management: On-Demand This on-demand course is part of the Project Management Practitioner Program that has been designed to provide a general view of the theoretical concepts of traditional project management from a practical perspective presented by LeRoy Ward. Risk is often thought of as something negative, something that should be avoided. Depending on whether one is a risk seeker or opposed to risk, opinions will often lead to very different results. Within project management, risk is looked at both ways - as a potential problem or a potential opportunity. Regardless, risk always involves something that will occur in the future. Risk is inherent in all projects and will only cause challenges if ignored. Managing risk is important throughout the project life cycle. It is an iterative process that is tailored to specific events in order to protect or enhance project objectives. This individual module shows how the Project Risk Management includes the processes of conducting risk management planning, identification, analysis, response planning, response implementation, and monitoring risk on a project, as described by PMBOK® Guide - Sixth Edition. What You Will Learn At the end of this program, you will be able to: Explain the importance of risk management planning Describe the tools and techniques used to identify project risks Prioritize project risks using qualitative and quantitative analysis Explain the typical strategies for responding to negative and positive risk Review Project Risk Management Knowledge Area Plan Risk Management Identify Risks Perform Qualitative Risk Analysis Perform Quantitative Risk Analysis Plan Risk Responses Implement Risk Responses Monitor Risks

Google Ads Certification Google's internet searcher is utilized to direct 3.5 billion hunts each day. Almost 80% of customers look for an item or administration online prior to making their last buy, regardless of whether they expect to purchase coming up. At the point when taken together, these numbers imply that disregarding Google as an advertising channel comes at your own hazard. Figuring out how to utilize Google Ads, the up and coming age of Google AdWords, can assist your image with growing its scope in a financially savvy way. This course expounds on Google Ads to give you the apparatuses you need to succeed. We start by giving you a short prologue to Google Ads, including a couple of key definitions you need to know. Then, we give you an inside and out survey of catchphrases, so you can pick the best ones for your necessities. At that point we disclose how to make a promotion, advertisement bunch, and a promotion crusade. At last, we talk about the significance of checking your Google Ads progress. You Will Learn: The meaning of pay-per-click promoting and how it functions Which watchword research apparatuses are the awesome what data they can give you Tips on narrowing down a rundown of catchphrases to those that are pertinent to your motivations What promotion gatherings and advertisement crusades are and how you can exploit them Which reports you can create to gain checking your Google Ads headway simple Advantages of Taking This Course Figuring out how to compose advertisement duplicate that arrives at your objective market and urges them to finish your source of inspiration Understanding the significance of directing exhaustive catchphrase research prior to making a promotion Becoming familiar with advanced promoting and its benefits over more customary structures like print or radio publicizing Understanding what your ROI is, the reason it is essential to your advertising effort, and how ascertaining it is simple when you use Google Ads Understanding why you ought to associate your Google Ads record to your Analytics account prior to posting any promotions

Why study interior design online? Training in Interior Design professionally enables you to project, direct and execute interior projects and works. Dsigno prepares you to be a specialist in creating spaces and carrying out renovation projects. You will be able to develop your creative and technical skills, applying them in subjects such as architecture, decoration, installations, project management, among others. With 100% online training, a higher degree and a guarantee of accredited professional studies, you will receive personalized attention from our teachers with a complete and updated study methodology. The How To Become An Interior Designer course contains everything you need to know in order to prepare to work as an interior designer. Interior design is a popular career choice for many people who have an interest in the visual arts and home décor, and this profession can be both creatively and financially fulfilling. However, it is important to understand not only the fundamentals of interior design but also the practical side of working in this competitive industry. Once you understand the key issues that govern design projects, you will have the confidence to build your own personal style whilst helping your client devise their ideal home or commercial space. This course begins with a discussion of what interior designers do on a day-to-day basis, how they are trained, and the qualities necessary to succeed in this line of work. It then looks at a number of topics within interior design, enabling you to develop an understanding of how interior projects are managed. The modules within this course cover color, project management, furniture, materials, textures, and much more. The course also contains clear, up-to-date information on what you need to consider when setting up your own interior design business. You will also learn about sustainability in interior design; an issue that has recently begun to receive attention in the industry.   What You Will Learn What an interior designer does, the history of interior design as a profession, the most popular manual and digital tools used to complete projects, and the typical routes people follow when building their career as a designer. How to plan a project, and work with clients and other contractors to ensure that a client brief is filled. Important issues that will arise when planning and decorating specific types of space, including kitchens, offices, bathrooms, bedrooms and living rooms, and how to address them. An overview of colour psychology, colour terminology and how interior designers use colour to enhance the appearance of a space. The importance of selecting appropriate surfaces, materials and textures when deciding on a style and aesthetic, including floor and wall coverings. The different ways in which lighting can alter the mood and appearance of a space, and how to select the right kind of illumination for any room. How to choose furniture for any space, how to draw inspiration from the most popular kinds of style used in interior design, and how to customise furniture so that it fits your client's vision. How to make the most of textiles and accessories to add personality to any project. What is meant by the term “green design”, and how you can make sure that your design practice is ecologically and ethically sound. The steps you will need to take when starting your own business. Benefits of taking this course: You can learn the material in any place, at any time, and at your own speed. All you need is an internet-enabled device. Content is presented as brief modules, making learning easy. Access to an online support system. A complete overview of the steps you need to take in order to become an interior designer, together with an overview of design theory and practice. Affordable cost.

Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00

🚀 Unlock Your Business Potential with 'Maximizing Revenue Growth: Mastering Go-To-Market Strategies' Course! 🚀   Ready to propel your business to new heights and maximize your revenue? Look no further! Dive into our comprehensive online course meticulously designed to equip you with the essential strategies for unprecedented success in the market.   🔍 Here's what you'll master in each module: 🔹 Module 01: Create a Unique Competitive Advantage Uncover the secrets to set your business apart from the competition. Learn how to identify and leverage your unique strengths to create an unbeatable competitive edge. 🔹 Module 02: Position Your Product or Service in Action Craft a winning strategy to effectively position your product or service in the market. Gain insights into consumer behavior and learn to tailor your offerings for maximum impact. 🔹 Module 03: Determine Your Target Market Discover the power of pinpoint accuracy! Understand your audience better than ever before and learn how to target and captivate your ideal customers. 🔹 Module 04: Build a Compelling Value Proposition Learn the art of crafting compelling value propositions that resonate with your audience. Master the skills needed to communicate your product or service's unique benefits effectively.   🎓 What's in it for you? ✅ Actionable insights from industry experts ✅ Practical strategies for immediate implementation ✅ Engaging learning materials: videos, quizzes, and real-world case studies ✅ Accessible anytime, anywhere - fit your learning into your schedule   📈 Elevate your revenue game and outshine your competition! Enroll now and transform your business into a revenue-generating powerhouse. Don't miss this opportunity to revolutionize your approach to market strategies! Join 'Maximizing Revenue Growth: Mastering Go-To-Market Strategies' and take the first step towards exponential success. Enroll today and start your journey to maximizing revenue growth! 🚀📈💡 Course Curriculum Module 01: Create a Unique Competitive Advantage Unique Competitive Advantage Explained 00:00 Unique Competitive Advantage - Company Examples 00:00 How to Determine Your Unique Competitive Advantage 00:00 Step 1 - Evaluate Your Strengths 00:00 Step 2 - Evaluate Your Competitive Landscape 00:00 Step 3 - Identify Your Unique Competitive Advantage 00:00 Step 4 - Test Your Unique Competitive Advantage 00:00 Common Mistakes 00:00 Workshop - Unique Competitive Advantrage In Action 00:00 Module 02: Position Your Product or Service in Action Positioning is about Your Customer's Point of View 00:00 What Investors are Looking For 00:00 Ben and Jerry's Case Study 00:00 Keys to Success 00:00 The Positioning Framework Overview 00:00 Step 1 - Create Meaningful Attributes - Part 1 00:00 Step 1 - Create Meaningful Attributes - Part 2 00:00 Step 1 - Create Meaningful Attributes - Part 3 00:00 Viking Cruises - Case Study 00:00 Step 2 - Custom Attributes 00:00 Step 3- Evaluate Rank Attributes 00:00 Step 4 - Evaluating Positioning Rankings 00:00 2122 - Step 5 - Positioning of Your Attributes 00:00 Step 6 - Your Positioning Statement 00:00 Common Mistakes 00:00 Workshop - Position Your Product or Service in Action 00:00 Module 03: Determine Your Target Market Target Market Essentials 00:00 Why is Your Target Market So Important 00:00 Define Your Target Market 00:00 Step 1 - Define Standard Attributes - Demographics 00:00 Step 1 (con't) - Define Standard Attributes - More Demographics 00:00 Step 1 (con't) - Define Standard Attributes - Psychographics 00:00 Step 2 - Develop Custom Attributes 00:00 Step 3 - Validation 00:00 Step 4 - Adjust Your Strategy 00:00 Workshop - Devleoping Your Target Market 00:00 Module 04: Build a Compelling Value Proposition Characteristics of Unique Value Propositions 00:00 Types of Customer Benefits UVPs Express 00:00 Examples of Unique Value Propositions 00:00 What Investors Are Looking For 00:00 Value Proposition vs Competitive Advantage 00:00 Understand Your Competitor's Unique Value Proposition 00:00 Streaming Services Example 00:00 The Value Proposition Framework 00:00 Step 1 - Brainstorming 00:00 Step 2 - Create a Value Proposition List 00:00 Step 3 - Determine Uniqueness 00:00 Step 4 - Prioritize Top Value Propositions 00:00 Step 5 - Tell a Story 00:00 Common Mistakes 00:00 Workshop - Build Your Unique Value Proposition 00:00

Unlock the power of Xero Accounting and Bookkeeping with our online course. Learn financial management, invoicing, bank reconciliation, and reporting.