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Management of Risk (M_o_R®) Practitioner: In-House Training The M_o_R® Practitioner course has been designed to provide learners with the opportunity to practice the practical application of the M_o_R method and covers the twelve M_o_R principles: Approach, Process and the basic techniques essential to managing risks using the M_o_R guidance. The purpose of the M_o_R Practitioner qualification is to confirm that the learner has achieved sufficient understanding of how to apply and tailor M_o_R in a scenario situation. What you will Learn At the end of the M_o_R Practitioner course, learners will gain competencies in: M_o_R framework (principles, approach based on risk documentation, process steps, and embedding and reviewing M_o_R principles Outline of M_o_R approach documents (including policy, process guide, and risk communications plan) Risk identification, assessment, and control Embedding and reviewing M_o_R M_o_R organizational perspectives (strategic, program, project, operational) Benefits The M_o_R Practitioner course offers a wide-ranging set of guidelines that will help in the management of risk in a project or program environment. It will help prepare learners for the M_o_R Practitioner Exam. They will feel more confident in approaching risk management after attending the course and will be aware of the use of different techniques that can assist in this task, including: Improved basis for effective strategy formation Reduced time spent fire-fighting and fewer unwelcome surprises Increased likelihood of successful change initiative outcomes Closer internal focus on doing the right things properly Increase in efficient use of resources waste and fraud Better management of contingency resources M_o_R roles and responsibilities M_o_R health check M_o_R maturity model Risk specialisms (including business continuity management) Introduction Introduction to the course What is a risk? What is risk management? Why is risk management so important? Basic risk definitions The development of knowledge about risk management Corporate governance and internal control Where and when should risk management be applied? M_o_R Principles The purpose of M_o_R principles Aligns with objectives Fits the context Engages stakeholders Provides clear guidance Informs decision-making Facilitates continual improvement Creates a supportive culture Achieves measurable value Risk management maturity models M_o_R Approach Relationship between the documents Risk management policy Risk management process guide Risk management strategy Risk register Issue register Risk response plan Risk improvement plan Risk communications plan M_o_R Process Common process barriers Identify - contexts Identify - the risks Assess - estimate Assess - evaluate Plan Implement Communication throughout the process M_o_R Perspectives Strategic perspective Programme perspective Project perspective Operational perspective Risk Specialisms Business continuity management Incident and crisis management Health and Safety management Financial risk management Environmental risk management Reputational risk management Contract risk management

Learn the basic principles of good programme management using the MSP® approach and prepare for the Foundation and Practitioner examinations on this accredited programme. Duration: 5 days (32.5 hours) Our MSP® Foundation and Practitioner course is designed to teach the basic principles of good programme management in line with the Principles, Themes and Processes described in the MSP® approach. It also prepares delegates for the Foundation and Practitioner examinations. This course is designed for anyone who needs to understand programme management and the practical application of MSP® and to gain the MSP® Foundation and Practitioner qualifications. Delegates should have an understanding of and preferably experience in the issues surrounding business change The MSP® Foundation and Practitioner Course is based upon the “Managing Successful Programmes – 5th Edition” which describes “best practice” guidance for handling all types of transformational change programmes. These are intensive modules and require delegates to undertake some evening work in their own time. Objectives  By the end of the course you will be able to: Describe the differences between programmes and projects Describe the Principles, Themes and Processes as described in the MSP® - 5th Edition Practice the application of MSP® Prepare for both the MSP® Foundation and Practitioner Exam Please note that examinations are the responsibility of the examination board, PEOPLECERT and must be organised separately by each person attending. Content Introduction Introduction – what is, and why use, Programme Management The Three Lenses of the MSP® FrameworkMSP PrinciplesMSP ThemesMSP Processes The Themes Overview – introduction to the seven Themes Organization – roles, accountabilities, responsibilities Design – Vision, Benefits, Risk, Target Operating Model Justification – Business case and financial planning Structure – Delivery approaches, Planning and control Knowledge – Knowledge and Information management Assurance – Assurance at multiple levels approach and planning Decisions – Decision-making, Issue and Risk resolution approaches, Data-gathering and options analysis The Processes Overview – the seven processes Identify the Programme – initial justification Design the Outcomes - establishing solid foundations Plan Progressive Delivery – build on the programme design Deliver the Capabilities– oversee programme delivery Embed the Outcomes – adopting new ways of working and realize the benefits Evaluate new information – collecting, evaluating, analysing and presenting new information Close the Programme – final assessment and release resources Practitioner Workshop and Examination MSP® Practitioner Examination Objectives and Guidance MSP® Review MSP® Practitioner Examination Workshops MSP® Practitioner Examination MSP® Foundation and Practitioner Examinations The MSP® Foundation Exam is of 1 hour duration and consists of 60 multiple choice questions. A Pass is 36 correct answers, 60%.   The MSP® Practitioner Exam is a written paper of 2.5 hours duration. There are 70 Objective Test style questions to be answered in the 2.5 hours and the candidate may use an annotated manual. The candidate must score 42/70, 60%, to be successful. Presented in association with aims4change, a PEOPLECERT Accredited Training Organisation. MPS® is a Registered Trade Mark of AXELOS Limited.

Solution-Focused Brief Therapy (SFBT) Package: Unlock Your Strengths, Embrace Your Solutions Miss Date Doctor’s Solution-Focused Brief Therapy (SFBT) package is your ticket to positive change and growth. SFBT is a future-oriented, goal-directed therapy that focuses on exploring your strengths and resources to create practical solutions. Our expert therapists will work with you to identify your goals and design a roadmap for success. You’ll harness your innate abilities to overcome challenges and create lasting positive changes in your life. Experience the power of empowerment as you uncover your potential and embrace solutions that align with your values. The SFBT package offers a transformative experience, setting you on a path to a more fulfilling and purpose-driven life. 3 X 1 HOUR SESSION https://relationshipsmdd.com/product/solution-focused-brief-therapy-package-2/

Portfolio Management Skills: Virtual In-House Training The main purpose of this workshop is to equip and enable people in a portfolio management office and PMO to effectively and efficiently support the Executive Leadership and Operational Management to plan, implement, manage, and evolve portfolio management in their organization. There is a deliberate focus on preparing you to become a strong and effective change advocate for meaningful portfolio management that delivers objective measurements of benefit contribution towards the strategic objectives to lead, manage, and continuously improve portfolio management governance, processes, and frameworks with and through the direction of a portfolio practice, principles, and delivery boards. What you Will Learn At the end of this program, you will be able to: Articulate the benefits of portfolio management Link the initiatives in an organization with its strategic objectives Participate in the introduction of portfolio management in an organization Create or improve the portfolio governance structure Lead the inventory of ongoing and new initiatives Assist the executives in the prioritization of initiatives through the use of Multi-criteria Analysis and other selection tools Support the executives in balancing the portfolio based on the optimal use of resources and priorities Create a portfolio delivery plan Define thresholds and variance reporting criteria Assist the executives and the financial team in the definition of Stage Gate Funding Lead the Stage Gate reviews Analyze the benefits that are being realized by the initiatives Foundation Concepts Definitions Benefits of Portfolio Management Objectives of Portfolio Management Portfolio Life Cycles Governing the Portfolio Portfolio Governance structure Roles and responsibilities Initial activities when starting portfolio management Prioritizing Initiatives Prioritize purpose Multi-Criteria Analysis Analytical Hierarchy Process (AHP) Strategic alignment Balancing the Portfolio Allocating resources and budgets Communicating decisions of initiatives status Planning the Portfolio Planning review cycles Using Stage Gate Funding Setting thresholds and variance reporting Tool examples Managing the Portfolio Delivery Project and Program Life Cycles Stage Gate Reviews Loop back to Prioritize, Balance and Plan Interaction with the Portfolio Delivery Board Project, Program and Functional Managers' roles and responsibilities

Duration 2 Days 12 CPD hours This course is intended for Professionals who want to make the best decisions and develop creative and elegant solutions to challenging problems will benefit from this course. Overview Enable you to evaluate, identify, and distinguish between relevant and irrelevant information Engage critical thinking through curiosity and your ability to ask good questions Apply the eight best practices of critical thinking in practice Leverage open-mindedness to become more receptive and highly tuned for new ideas Students will learn to explore challenges, defy incorrect assumptions, and look at things with new and differing perspectives, incorporating these insights into your thought processes, and enabling them to find solutions to even the most difficult tasks. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. The Challenges of Modern Thinking Becoming a Rational Thinker Critical Thinking in Application Applying Reason Developing Open-Mindedness Stepping Out of Your Comfort Zone Avoiding Jumping to Conclusions Expecting and Initiating Change Being Ready to Adapt Thinking Logically 2. Critical Thinking Best Practices Listening Actively Evaluating Information Making Assumptions Watching Out for Bias Asking Clarifying Questions Performing SWOT Analysis Benefitting from Critical Thinking 3. Putting It All Together Changing Your Perspective Considering Other Viewpoints Dealing with New Information Solving Problems Identifying Inconsistencies Asking Why Evaluating the Solution Retaining Your New Skills Reflecting and Learning from Mistakes Asking Questions on an Ongoing Basis Additional course details: Nexus Humans Thinking with Critical Insight training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Thinking with Critical Insight course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Level 2 Certificate in Understanding Climate Change and Environmental Awareness Climate change is the most critical issue facing the globe right now. Climate change may be categorised into two categories: those caused by natural forces and those caused by man. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course will educate you about all the fundamentals of climate change so you may create positive changes. You will learn about the effects of pollution as well as the challenges to a sustainable future, and how to overcome these barriers. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course also will address the benefits of renewable energy and how to minimise energy usage and carbon footprints for a better future. The environment is today undergoing its most significant crisis. Everyone has the ability to make a difference and contribute to a more sustainable future for future generations. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course will also include the core skills and knowledge to effectively support climate change programs and connect students to the world's most extensive network of professionals, organisations, and authorities. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course is perfect for students who are interested in environmental and sustainability concerns and wish to pursue a long-term career in the field. We leave no stone unturned, and whether you are ready to take This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course in your career as an environmental specialist or simply want to improve your current skills, we will assist you in every step of the way. Simply log on to our online portal, where you will find all of the necessary learning materials of this Level 2 Certificate in Understanding Climate Change and Environmental Awareness course. When you study for a qualification online, You are completely in charge of your study schedule. There are no time-consuming classes to attend or long commutes to endure. You will be able to work on your own time and at your own pace once enrolled. So, enrol today in this powerful Level 2 Certificate in Understanding Climate Change and Environmental Awareness course and start preparing to succeed! Why choose this from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course is ideal for those who want to work as an environmental specialist. The course will place a strong emphasis on project methods. So, are you looking for the most professional course in Understanding Climate Change and Environmental Awareness? Do you already work in this field but want to improve your knowledge? If so then don't be concerned. We are here to meet your needs. Our professionals created this Level 2 Certificate in Understanding Climate Change and Environmental Awareness course to provide you with advanced skills, knowledge, and confidence to help you build a long-term career in this field. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course helps students to understand about climate changes as well as investigates how the weather changes over time. They accomplish this by observing the wind, temperature, lightning, sunlight, and rainfall. This information assists them in making sense of climate patterns and variations, as well as allowing professionals to observe how human activity influences the weather. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course helps students to understand about how society can adapt and reduce the effects of climate change as well as how an environmental specialist can positively protect the environment. Learning Outcomes After completing this Level 2 Certificate in Understanding Climate Change and Environmental Awareness course, learner will be able to: Gain a thorough understanding of the environment, the benefits and the challenges. Understand in-depth knowledge about global warming and climate change. Understand sustainability and sustainable development Gain a solid understanding of the role of industry in protecting the environment Understand resource efficiency and waste management Course Curriculum Module 1: Understand climate change, sustainability and environmental protection Understand the environment, the benefits and the challenges Understand global warming and climate change Understand sustainability and sustainable development Module 2: Understand industry and the environment Understand the role of industry in protecting the environment Module 3: Understand resource efficiency and waste management Understand how to reduce the environmental impact of organisations and individuals Understand how to reduce energy consumption and carbon emissions Understand water efficiency Assessment Method After completing Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Our fully-loaded Level 2 Certificate in Understanding Climate Change and Environmental Awareness course offers vital teachings and career insights to both beginners in the sector and current specialists. Whether you want to make your career as an environmental specialist or advance to a higher level of the environment awareness related sector, this course will help you. You may become more aware of the challenges surrounding climate change and the environment by completing the Level 2 Certificate in Understanding Climate Change and Environmental Awareness course. This course is perfect for students interested in a profession such as; Environmental Specialist. Agricultural Inspector. Hydrologist. Requirements There are no particular requirements for this course because it doesn't call for any specialized training. To enroll in this Level 2 Certificate in Understanding Climate Change and Environmental Awareness course, students must fulfill the following requirements: Good Command over English language Be energetic and self-motivated Basic computer Skill You must be at least 15 years old Career path This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course is for anybody who wishes to work in a capacity that can promote positive change and assist their organisation in being more environmentally friendly by understanding climate change.

Managing Successful Programmes (MSP®) 5th Edition Foundation: On-Demand MSP certification provides guidance for programme managers, business change managers and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges for managing programmes and larger, more strategic or multiple projects. What you will Learn At the end of this course, participants will be able to: Understand key concepts relating to programmes and MSP Understand how the MSP principles underpin the MSP framework Understand the MSP themes and how they are applied throughout the programme Understand the MSP processes and how they are carried out throughout the programme Key Concepts of MSP Programmes Three Lenses of MSP Principles Themes and Governance Organization Organization Theme Organization Structure Individual Roles Stakeholder Management Design Design Theme Benefits Risk Identification and Prioritization Target Operating Model Documents and Key Roles Justification Justification Theme Business Case Financial Planning Documents and Key Roles Structure Structure Theme Delivery Planning Dependencies Benefits Realization Plan Resourcing Documents and Key Roles Knowledge Knowledge Theme Knowledge Management Information Management Document and Key Roles Assurance Assurance Theme Assurance at Multiple Levels Assurance Planning Document and Key Roles Decisions Decisions Theme Issue Resolution Risk Response Data Gathering and Reporting Options and Analysis Document and Key Roles MSP Processes Identify the Programme Design the Outcomes Plan Progressive Delivery Deliver the Capabilities Embed the Outcomes Evaluate New Information Close the Programme About the MSP 5th Edition Foundation Exam 60 multiple-choice questions 1-hour Closed-book Candidates require a minimum of 36 correct answers (60%) to pass

Management of Risk (M_o_R®) Practitioner: Virtual In-House Training The M_o_R® Practitioner course has been designed to provide learners with the opportunity to practice the practical application of the M_o_R method and covers the twelve M_o_R principles: Approach, Process and the basic techniques essential to managing risks using the M_o_R guidance. The purpose of the M_o_R Practitioner qualification is to confirm that the learner has achieved sufficient understanding of how to apply and tailor M_o_R in a scenario situation. What you will Learn At the end of the M_o_R Practitioner course, learners will gain competencies in: M_o_R framework (principles, approach based on risk documentation, process steps, and embedding and reviewing M_o_R principles Outline of M_o_R approach documents (including policy, process guide, and risk communications plan) Risk identification, assessment, and control Embedding and reviewing M_o_R M_o_R organizational perspectives (strategic, program, project, operational) Benefits The M_o_R Practitioner course offers a wide-ranging set of guidelines that will help in the management of risk in a project or program environment. It will help prepare learners for the M_o_R Practitioner Exam. They will feel more confident in approaching risk management after attending the course and will be aware of the use of different techniques that can assist in this task, including: Improved basis for effective strategy formation Reduced time spent fire-fighting and fewer unwelcome surprises Increased likelihood of successful change initiative outcomes Closer internal focus on doing the right things properly Increase in efficient use of resources waste and fraud Better management of contingency resources M_o_R roles and responsibilities M_o_R health check M_o_R maturity model Risk specialisms (including business continuity management) Introduction Introduction to the course What is a risk? What is risk management? Why is risk management so important? Basic risk definitions The development of knowledge about risk management Corporate governance and internal control Where and when should risk management be applied? M_o_R Principles The purpose of M_o_R principles Aligns with objectives Fits the context Engages stakeholders Provides clear guidance Informs decision-making Facilitates continual improvement Creates a supportive culture Achieves measurable value Risk management maturity models M_o_R Approach Relationship between the documents Risk management policy Risk management process guide Risk management strategy Risk register Issue register Risk response plan Risk improvement plan Risk communications plan M_o_R Process Common process barriers Identify - contexts Identify - the risks Assess - estimate Assess - evaluate Plan Implement Communication throughout the process M_o_R Perspectives Strategic perspective Programme perspective Project perspective Operational perspective Risk Specialisms Business continuity management Incident and crisis management Health and Safety management Financial risk management Environmental risk management Reputational risk management Contract risk management

Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course Online Climate change is the most critical issue facing the globe right now. Climate change may be categorised into two categories: those caused by natural forces and those caused by man. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course will educate you about all the fundamentals of climate change so you may create positive changes. You will learn about the effects of pollution as well as the challenges to a sustainable future, and how to overcome these barriers. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course also will address the benefits of renewable energy and how to minimise energy usage and carbon footprints for a better future. The environment is today undergoing its most significant crisis. Everyone has the ability to make a difference and contribute to a more sustainable future for future generations. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course will also include the core skills and knowledge to effectively support climate change programs and connect students to the world's most extensive network of professionals, organisations, and authorities. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course is perfect for students who are interested in environmental and sustainability concerns and wish to pursue a long-term career in the field. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course is ideal for those who want to work as an environmental specialist. The course will place a strong emphasis on project methods. So, are you looking for the most professional course in Understanding Climate Change and Environmental Awareness? Do you already work in this field but want to improve your knowledge? If so then don't be concerned. We are here to meet your needs. Our professionals created this Level 2 Certificate in Understanding Climate Change and Environmental Awareness course to provide you with advanced skills, knowledge, and confidence to help you build a long-term career in this field. Main Course: Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course Free Courses included with Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course Along with Climate Change and Environmental Awareness Course you will get free Level 7 Environmental Engineering Diploma Special Offers of this Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course: This Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course Instant access to this Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course 24/7 Support Available to this Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course Online This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course helps students to understand about climate changes as well as investigates how the weather changes over time. They accomplish this by observing the wind, temperature, lightning, sunlight, and rainfall. This information assists them in making sense of climate patterns and variations, as well as allowing professionals to observe how human activity influences the weather. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course helps students to understand about how society can adapt and reduce the effects of climate change as well as how an environmental specialist can positively protect the environment. We leave no stone unturned, and whether you are ready to take This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course in your career as an environmental specialist or simply want to improve your current skills, we will assist you in every step of the way. Simply log on to our online portal, where you will find all of the necessary learning materials of this Level 2 Certificate in Understanding Climate Change and Environmental Awareness course. When you study for a qualification online, You are completely in charge of your study schedule. There are no time-consuming classes to attend or long commutes to endure. You will be able to work on your own time and at your own pace once enrolled. So, enrol today in this powerful Level 2 Certificate in Understanding Climate Change and Environmental Awareness course and start preparing to succeed! Who is this course for? Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course Online Our fully-loaded Level 2 Certificate in Understanding Climate Change and Environmental Awareness course offers vital teachings and career insights to both beginners in the sector and current specialists. Whether you want to make your career as an environmental specialist or advance to a higher level of the environment awareness related sector, this course will help you. You may become more aware of the challenges surrounding climate change and the environment by completing the Level 2 Certificate in Understanding Climate Change and Environmental Awareness course. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course is perfect for students interested in a profession such as; Environmental Specialist. Agricultural Inspector. Hydrologist. Requirements Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course Online To enrol in this Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course. Be energetic and self-motivated to complete our Course. Basic computer Skill is required to complete our Understanding Climate Change and Environmental Awareness Course. If you want to enrol in our Course you must be at least 15 years old. Career path Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course Online This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course is for anybody who wishes to work in a capacity that can promote positive change and assist their organisation in being more environmentally friendly by understanding climate change.

Project Leadership Skills (On-Demand) This 4-hour course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict. This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable. This course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. What you will Learn At the end of this course, you will be able to: Explain the importance of vision in driving motivation and engagement Apply science-based research to better motivate those around you Strategically leverage both personal and positional power to achieve positive project results Determine influencing and networking strategies needed for personal growth Identify ways to problem solve communication challenges when others have different personality styles Apply the four rules of principled negotiation to a real-life conflict situation Recognize key aspects of a physiological response to conflict Utilize selected tools and techniques to 'defuse' an emotional situation Leverage various strategies and tactics to successfully deal with ambiguity at work Getting Started / Foundation Concepts Brief Introductions Course structure, goals, and objectives Managing Vision and Purpose / Motivating Others Communicating and aligning around vision Tying the present to the future The importance of purpose The art and science of motivation Networking and Influencing Positive politics and project success Types of power within organizations Power and influence Networking best practices Communication The medium and the message Personality and communication styles Communication challenges Negotiation and Conflict Management Negotiation basics Principled negotiation Dynamics of conflict The anatomy of conflict Conflict management approaches and tools Dealing with ambiguity Summary and Next Steps