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Discover the secrets to unshakable mental resilience with our exclusive course led by renowned SAS soldier, Colin Maclachlan. In this one-of-a-kind program, you will gain invaluable insights and practical techniques from a true elite special forces operator, allowing you to navigate life's challenges with unwavering strength and determination. Course Highlights: Learn from the best: Benefit from the wisdom and experiences of Colin Maclachlan, an SAS veteran with a wealth of real-world expertise. Building mental strength: Explore proven strategies for cultivating resilience in high-pressure situations and everyday life. Overcoming adversity: Gain insights into how to bounce back from setbacks, failures, and adversity with newfound confidence. Stress management: Develop the tools to manage stress effectively and maintain peak performance in demanding situations. Confidence and self-belief: Boost your self-esteem, self-belief, and self-assuredness, allowing you to tackle challenges head-on. Mindset mastery: Master the art of positive thinking and harness the power of a resilient mindset. Who Should Attend: Individuals seeking to enhance their mental fortitude and resilience. Professionals facing high-stress environments or challenging careers. Students and athletes looking to improve their performance and mental endurance. Anyone interested in learning from the experiences of an SAS soldier and applying those lessons to their own lives. Join us for this extraordinary journey to unlock your mental resilience potential, led by Colin Maclachlan, whose life experiences have equipped him with the mental strength to thrive in the most adverse circumstances. Don't miss this opportunity to transform your mindset and face life's challenges with unwavering resilience. Enroll now!

Give a compliment to your career and take it to the next level. This TV Presenter: Mastering the Art of Presenting will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this TV Presenter: Mastering the Art of Presenting will help you keep ahead of the pack. The TV Presenter: Mastering the Art of Presenting incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this TV Presenter: Mastering the Art of Presenting will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the TV Presenter: Mastering the Art of Presenting, you can equip yourself with the essentials to keep you afloat into the competition. Along with this TV Presenter: Mastering the Art of Presenting course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This TV Presenter: Mastering the Art of Presenting Bundle Consists of the following Premium courses: Course 01: TV Presenter Online Course Course 02: Journalism Course 03: Journalism: News Writing Fundamentals Course 04: Proofreading & Copyediting Course 05: Media and Public Relations Course 06: International Development Studies Course 07: Eloquence Course: Discover Your Confident and Powerful Voice Course 08: Document Control Course 09: Workplace Confidentiality Course 10: Stress Management Training Course 11: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge. Curriculum of Bundle Course 01: TV Presenter Online Course Module 01: Who is a TV Presenter? Module 02: Qualifications and Skills Required to Become a Presenter Module 03: Essentials to Become a Presenter Module 04: Talking To/ Speaking in Front of The Camera Module 05: Talk Back and Teleprompter Module 06: Creating a Showreel Module 07: Interviewing Techniques Module 08: Scripting Techniques Course 02: Journalism Module 01: Introduction and Principles of Journalism Module 02: History and Development of Journalism Module 03: Interviewing Module 04: Newspaper Journalism Module 05: News Writing, Production and Reporting Module 06: Television Journalism Module 07: Radio Journalism Module 08: Media Regulatory Bodies Module 09: Writing Skills for Journalists Module 10: Journalism law Module 11: Defamation Module 12: Journalism Ethics Module 13: Health and Safety for Journalists Module 14: Niche Journalism Module 15: Tips on Writing a Good Feature Story Module 16: Online and Freelance Journalism Module 17: Becoming a Journalist Course 03: Journalism: News Writing Fundamentals Section 01: Introduction Section 02: Essential English Section 03: Writing Headlines Section 04: Writing Intros Section 05: Using Quotations Section 06: Structure Section 07: Conclusion Course 04: Proofreading & Copyediting Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Proofreading on Paper Module 05: Proofreading On-Screen Module 06: Copy-Editing Basics Module 07: Copy-Editing - The Use of Language Module 08: Copy-Editing - Checking Accuracy and Facts Module 09: Copy-Editing - The Beginning and The End Module 10: Copy-Editing - Legal Checks Module 11: Finding Work and Developing Your Career Course 05: Media and Public Relations Module One: Networking for Success (I) Module Two: Networking For Success (II) Module Three: The Meet and Greet Module Four: Dressing for Success Module Five: Writing Module Six: Setting Goals Module Seven: Media Relations Module Eight: Issues and Crisis Communication Planning Module Nine: Social Media (The PR Toolkit) Module Ten: Employee Communications Course 06: International Development Studies Module 01: Measurement and Morality in International Development Module 02: Governance and Development Module 03: Global Health and Development Module 04: Gender and Development Module 05: Global Poverty, Inequality and Development Module 06: Economic Development Module 07: Environment and Development Module 08: Innovation and Technology Module 09: International Migration and Development Module 10: Theories of Development and Globalisation Module 11: An International Development Actor Course 07: Eloquence Course: Discover Your Confident and Powerful Voice Module 01: Introduction Module 02: Impress Hook Your Audience Module 03: Eloquence Choose Your Word Wisely Part 01 Module 04: Eloquence Choose Your Word Wisely Part 02 Module 05: Eloquence Choose Your Word Wisely Part 03 Module 06: Impress Build Relationships Module 07: Eloquence Master Your Tone of Voice Part 01 Module 08: Eloquence Master Your Tone of Voice Part 02 Module 09: Eloquence Master Your Tone of Voice Part 03 Module 10: Eloquence Master Your Tone of Voice Part 04 Module 11: Impress Convince with Your Voice Module 12: Impress Command with Your Body Module 13: Impress Answer Any Question Course 08: Document Control Module 1: Introduction to Document Control Module 2: Principles of Document Control and Elements of Document Control Environment Module 3: Document Control Lifecycle Module 4: Document Control Strategies and Instruments Module 5: Document Management Module 6: Quality Assurance and Controlling Quality of Documents Module 7: Project Document Control Module 8: Electronic Document Management Systems and Soft Copy Documentation Course 09: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 10: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this TV Presenter bundle. Requirements This TV Presenter: Mastering the Art of Presenting course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Learn how to carry out a Person Centred Review based on the values of person centred thinking. Course Category Person Centred Planning Inclusion Strategic Work Visioning and Problem Solving Description Person centred planning is a way of expressing a set of inclusive values through a unique range of tools and techniques. The most commonly used person centred tool is a Person Centred Review – and it shows these values in action. All person centred planning tools and processes are driven by a commitment to achieve inclusive outcomes for the person whose plan it is, and the young people involved are always present throughout their planning session. The focus of all person centred approaches is the whole person irrespective of the label they carry. Two people, a process facilitator and a graphic facilitator, typically facilitate plans. The role of the support service staff in this work is as a facilitator not as an expert participant, problem solver, assessor or provider of consultation. Person Centred Reviews like MAPS and PATH are especially effective tools in planning transitions and annual review processes for young people with additional support needs and for through-care planning for young people who are looked after or accommodated. Over time person centred working will reveal areas of unmet need in current provision and thereby inform the ongoing strategic planning within any particular region. Testimonials Be the first…. Learning Objectives To Explore the values underpinning person centred working To show how person centred planning with Person Centred Reviews naturally captures young people’s strengths and capacities A demonstration of how person centred reviews encourage meaningful consultation and participation with young people (particularly for those who cannot make their views known in typical ways To show how Person Centred Planning leads to the building of stronger parent/school partnerships To indicate how person centred planning can promote multi-agency teamwork and shared responsibilities To increase understanding the how of process and graphic facilitation in person centred work. Who Is It For ? Teachers and School Staff Education Services Social Care Staff Health Professionals Transition Coordinators Family Support Workers Link Workers Course Content An introduction to the person centred planning Person Centred Reviews – live demonstrations of process in action followed by real time coaching of facilitation skills. We would stress that this is an introductory day and that participants will be expected to make plans for their own follow up and further practice of the tools covered in the course of the day. If you liked this course you may well like: PERSON CENTRED PLANNING USING PATH AND MAPS

Are you feeling overwhelmed, uncertain, and are looking for more? This course aims to beat all three of these challenges, by introducing how to embrace Minimalism into your life. how to embrace Minimalism into your life.There are several advantages for learning the way to embrace artistic movement into your life.You become a more focused and relaxed person to be around, people will notice positive changes in your attitude. By Joining this course Now!! you will develop productive habits that reinforce this new approach of living, so it's a life-long investment of your time spent learning. You're ability to be open minded and change your current behaviour will have a positive ripple effect in all areas of your life including work, relationships, and overall mental health. What you'll learn You will have your own understanding of what Minimalism is and how it applies to your life. You will have a method of how to apply Minimalism to all areas of your life. You witness real examples of how people used Minimalism to overcome challenges. Requirements You are curious about Minimalism and how it might be applied to your life. You are overwhelmed and looking for a way to simplify your life. No additional resources are required. About Us/ Why we are doing this course Get to know us better FREE 00:04:00 What is Minimalism What is Minimalism FREE 00:09:00 What is Clutter and Excess FREE 00:10:00 What We have Learned From Our Clients Main Concerns 00:08:00 Common Feelings 00:09:00 Looking Forward - Common Wants 00:05:00 How to Embrace Minimalism in All Areas of Your Life How to Get Started - Finding Your Why 00:10:00 7 Ingredients for an Extraordinary Life 00:10:00 The 7 Key Areas - Broken Down 00:17:00 Examples and Exercises for Minimalism Emilio and Samantha's Creations 00:03:00 12 Questions to Ask Yourself When Letting Go of Difficult Items 00:01:00 Time Audit How are you using your time 00:11:00 Exercise Multi-tasking vs. Single-tasking FREE 00:05:00 Meal Planning 00:07:00 Next Steps 00:02:00 Extras Exercise Stress Test FREE 00:03:00 Exercise Mind Mapping FREE 00:05:00 Laura's Story - Get inspired by Laura's transformation 00:08:00 Organizing my to-do lists Analog Task manager - Emilio's System 00:08:00 Before and After Real Projects - Kitchen and Garage 00:05:00 Before and After Real Projects - Art Gallery, Bedroom and Home Office 00:09:00 Exercise Clutter Visualization Meditation 00:06:00

Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Emotional intelligence, Psychology & CBT courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Emotional intelligence, Psychology & CBT. Whether you're a student, recent graduate, or job seeker, our Emotional intelligence, Psychology & CBT bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Emotional Intelligence, Psychology & CBT Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Emotional Intelligence, Psychology & CBT bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Foundation in Emotional Intelligence QLS Course 02: Diploma in Psychology QLS Course 03: Worry Control with Cognitive Behavioral Therapy 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Meditation & Mindfulness Course 02: Dealing with Conflict at Work Course 03: Stress Management Course 04: Mental Health with Positive Psychology Course 05: Self-Help Psychology: Mental Freedom In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Emotional intelligence, Psychology & CBT courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Emotional Intelligence, Psychology & CBT Bundle: Master the foundational principles and techniques of Emotional intelligence, Psychology & CBT. Develop advanced proficiency in Emotional intelligence, Psychology & CBT methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Emotional intelligence, Psychology & CBT. Enhance your problem-solving and critical thinking abilities within the context of Emotional intelligence, Psychology & CBT. Cultivate strong communication and collaboration skills essential for success in Emotional intelligence, Psychology & CBT. The Emotional intelligence, Psychology & CBT bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Emotional intelligence, Psychology & CBT. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Emotional intelligence, Psychology & CBT bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to develop their emotional intelligence skills Those who are interested in psychology and want to learn more about the human mind Anyone looking to gain control over their worries and anxiety Individuals who want to enhance their mental health Those who want to improve their overall well-being Career path Emotional Intelligence Coach: £40,000 - £80,000 Psychologist: £30,000 - £80,000 CBT Therapist: £30,000 - £60,000 Mental Health Nurse: £30,000 - £45,000 Life Coach: £30,000 - £60,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

5 QLS Endorsed Course With Certificates | 5-in-1 Bundle | CPD Accredited | Career Guided Program | Lifetime Access

Duration 2 Days 12 CPD hours This course is intended for This course is designed for all project managers and project team leaders. This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Team Leadership techniques. Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager?s human resource expertise, from initial planning through project closure. Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs. 1 - Project Teams Overview Project Human Resource Management Project Human Resources Management Processes Case Study Selection 2 - Develop Human Resource Plan Plan Human Resource Management Roles and Responsibilities Project Organizational Chart Staffing Management Plan Resource Histogram 3 - Acquire Project Team Acquire Project Team Overview Multi-Criteria Decision Analysis Acquire Contract Resources Optimize Virtual Teams Best Practices Social Identity Theory Virtual Teams and Social Identity Theory Team Building Activities for Virtual Teams Cultural Diversity Individualism and Communitarianism Perspectives of Time and Space Fate and Personal Responsibility Face and Saving Face Body Language Create Resource Calendars 4 - Develop Project Team Develop Project Team Overview Ground Rules Form, Storm, Norm, Perform, Adjourn Team Building Team Building ? Personality Profiles Collaborative, Delphi, Majority and Plurality Decision Making Recognition and Rewards Expectancy Theory Maslow?s Hierarchy Of Needs Operant Conditioning Team Performance Assessment 5 - Manage Project Team Manage Project Team Overview Performance Problems Challenging Stakeholders Stress Management Conflict Management and Resolution Views of Conflict Sources of Project Management Conflict Conflict Resolution Survey Conflict Resolution Techniques Additional course details: Nexus Humans Project Team Leadership training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Project Team Leadership course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This workshop gives an opportunity to focus on the emotional needs of girls and how to meet these. We lift the lid on a less well explored inclusion issue, meeting the emotional needs of girls. Everyone knows a girl or woman. They may be pupil, daughter, sister, parent or partner. Course Category Meeting emotional needs Behaviour and Relationships Inclusion Early Years Description This workshop gives an opportunity to focus on the emotional needs of girls and how to meet these. We lift the lid on a less well explored inclusion issue, meeting the emotional needs of girls. Everyone knows a girl or woman. They may be pupil, daughter, sister, parent or partner. Girls will often withdraw, attack or even hurt themselves when under emotional stress and this is not always obvious in the way it is with boys. 1 in 4 women experience domestic violence and every week 2 women are killed by a current or ex partner. Whilst the world assumes girls have no problems processing their emotions, we lift the lid on this and question what is really happening for girls this century? Testimonials Learning Objectives Increased understanding of girls’ emotional needs Access to a wider range of practical strategies to impact on meeting emotional and behaviour problems Deeper understanding of core values surrounding inclusion Opportunity to reflect on professional attitudes and behaviour towards girls and their emotional challenges New skills and processes to make girls’ inclusion and achievement more successful Who Is It For ? Early years and school based practitioners Key workers Teaching Assistants with support roles Heads and deputies SENCOs Advanced skills teachers Primary and secondary classroom teachers Parents Local Authority support services Course Content The course explores the questions : Is there an invisible problem with girls? What can we do to meet the emotional needs of girls? What helps? What should our priority be with girls? This workshop will explore: Cultural and historical expectations of girls in our society Shared experiences of teaching and parenting girls Circle of Courage as a way of understanding emotional needs Fathers, mothers and daughters Solution Circle Problem Solving around girls’ needs What girls really need If you you want something similar, but not gender specific try: FRESH APPROACHES TO BEHAVIOUR AND RELATIONSHIPS or you may like: RESTORATIVE INTERVENTIONS

Time Management and Productivity: On-Demand Effective time management reduces stress and helps you better adhere to commitments. This course is designed to help you identify personal and organizational priorities and gain better control of where you focus your attention. You will explore the importance of planning and organizing, and you will practice sorting through and setting priorities. You will also learn how to set better time boundaries and manage the demands of others. Working with a time management framework, you will use a set of practical techniques to organize and manage your work to better deliver on your commitments. Techniques for overcoming procrastination will be addressed, as well as strategies for dealing with information overload. What you Will Learn Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change Mind-set Tool-set Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan Summary Course summary and next steps Applying what you have learned

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Know Your Customer (KYC) will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Know Your Customer (KYC) will help you keep ahead of the pack. The Know Your Customer (KYC) incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this coursewill add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Know Your Customer (KYC), you can equip yourself with the essentials to keep you afloat into the competition. Along with this Know Your Customer (KYC) course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Know Your Customer (KYC)? Course 01: Know Your Customer (KYC) Course 02: Sales: Psychology of Customers Course 03: Customer Relationship Management Course 04: Phone-Based Customer Service Course 05: Retail Management - Level 5 Course 06: GCSE English Course 07: Public Speaking and Presentation Skill Course Course 08: The Formula to Talk with Strangers Course 09: Level 2 Microsoft Office Essentials Course 10: Time Management Course 11: Stress Management Training So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Know Your Customer (KYC): One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of Know Your Customer (KYC) Bundle Course 01: Know Your Customer (KYC) Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 02: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 03: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 04: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 05: Retail Customer Service Training Module 01: Who We Are and What We Do Module 02: The Sales Process and Dealing with Customers at the Checkout Module 03: Importance of Consumer Behaviour Module 04: Taking Trends and Targeting Customers Effectively Module 05: The Importance of Communicating with Customers Module 06: Identifying and Addressing Customer Needs Module 07: Generating Return Business Module 08: In-Person Customer Service Module 09: Giving Customer Service over the Phone Module 10: Providing Electronic Customer Service Module 11: Recovering Difficult Customers Module 12: Understanding When to Escalate Course 06: GCSE English Module 01: Introduction to GCSE English Module 02: Edexcel English Section A Part 01 Module 03: Edexcel English Section A Part 02 Module 04: Edexcel English Section B Module 05: Edexcel English Section C and many more... Course 07: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Bonus Course 08: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 09: Level 2 Microsoft Office Essentials ***Excel 2016*** Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks ***Word 2016*** Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) ***PowerPoint 2016*** PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin ***Access 2016*** Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 10: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Know Your Customer (KYC) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Know Your Customer (KYC) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included