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Do you want to improve your career prospects in Health and Care? One Education brings a range of high-quality Health and Care courses that are ideal for you, whether you're a beginner or aspire for higher roles in research, leadership, and education. This Medical Terminology Training - CPD Certified Course is excellent for improving your knowledge, skill set and competencies in relevant areas of Health and Care. Learning Outcomes of the Medical Terminology Training - CPD Certified Training: Learn the vocabulary for different body parts with pictures Get familiar with the medical terminologies for the digestive system which are frequently used Find out some mostly used medical terminology relating to blood and immunity system Detect medical terminology relating to the central nervous system The course is developed after thorough research and expertise from seasoned professionals. Having prior learning is extremely helpful if you aim to enter the Health and Care sector as a beginner. Why choose CPD Certification Service Accredited (CPD UK) course? World's leading and largest independent CPD accreditation institution Pioneering CPD Certification Service since 1996 Over 20 thousand registered CPD Providers and Courses With 25 years experience providing industry-leading CPD certification service and support Take a step towards reaching your true potential by enrolling in this Medical Terminology Training - CPD Certified Training! The Medical Terminology Training course is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an endorsed certificate after completing the course. Enrol now for a limited-time discounted price. Like all the courses of One Education, this Medical Terminology Training course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily. We don't just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support. Our expert instructors are always available to answer all your questions and make your learning experience exquisite. If you want to learn about this topic and achieve a certificate, you should consider this Medical Terminology Training from One Education. We are very upfront and clear about all the costs of the course. Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Medical Terminology Training - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Medical Terminology Training - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Do you want to improve your career prospects in Health and Care? One Education brings a range of high-quality Health and Care courses that are ideal for you, whether you're a beginner or aspire for higher roles in research, leadership, and education. This Obsessive Compulsive Disorder (OCD) Awareness - CPD Certified Course is excellent for improving your knowledge, skill set and competencies in relevant areas of Health and Care. Learning Outcomes of the Obsessive Compulsive Disorder (OCD) Awareness - CPD Certified Training: Understand what actually Obsessive Compulsive Disorder (OCD) is Recognise various types of treatments available for OCD Discuss the process of Relapse Prevention and Recovery for someone who is suffering from OCD Observe how families are related to OCD The course is developed after thorough research and expertise from seasoned professionals. Having prior learning is extremely helpful if you aim to enter the Health and Care sector as a beginner. Why choose CPD Certification Service Accredited (CPD UK) course? World's leading and largest independent CPD accreditation institution Pioneering CPD quality standards since 1996 Over 20 thousand registered CPD Providers and Courses With 25 years experience providing industry-leading CPD certification service and support Take a step towards reaching your true potential by enrolling in this Obsessive Compulsive Disorder (OCD) Awareness - CPD Certified Training! The Obsessive Compulsive Disorder (OCD) Awareness course is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an endorsed certificate after completing the course. Enrol now for a limited-time discounted price. Like all the courses of One Education, this course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily. We don't just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support. Our expert instructors are always available to answer all your questions and make your learning experience exquisite. If you want to learn about this topic and achieve a certificate, you should consider this course from One Education. We are very upfront and clear about all the costs of the course. Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Obsessive Compulsive Disorder (OCD) Awareness - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Obsessive Compulsive Disorder (OCD) Awareness - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Are you a new manager with little experience in management? Or perhaps you are looking to advance your career and want to take on managerial roles. In that case, welcome to the Environment Management - CPD Certified course. Managing can initially seem daunting. Whether it's a project, task, or team, without good management, it's bound to fail. And in today's competitive field, a slight misstep can set your career back for years. You certainly don't want that, do you? Learning Outcomes of the Environment Management - CPD Certified Training: Get a sense of the environment, ecology, and its evolution Make plans and strategies for the growth of the environment Learn about eco-system management and how you can benefit from it Become well-informed about EU and UK environmental policies Learn how to manage the environment in delicate, vulnerable, and difficult situations This is where the Environment Management - CPD Certified comes in; its step-by-step lessons, tutor support, and CPD certification provides you with everything you need to become great at management. The course comes with all the additional facilities that all One Education courses have. So, perks like uninterrupted 24/7 access to your course, study at any time from anywhere, and a 100% money-back guarantee comes as standard with the course. Why choose CPD Certification Service Accredited (CPD UK) course? World's leading and largest independent CPD accreditation institution Pioneering CPD quality standards since 1996 Over 20 thousand registered CPD Providers and Courses With 25 years experience providing industry-leading CPD certification service and support The moment you enrol, you gain access to all of the 10 modules of the Environment Management - CPD Certified course. So, what are you waiting for? Start now, and we'll see you in the lessons. This Environment Management course is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an endorsedcertificate after completing the course. Enrol now for a limited-time discounted price. Like all the courses of One Education, this course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily. We don't just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support. Our expert instructors are always available to answer all your questions and make your learning experience exquisite. If you want to learn about this topic and achieve a certificate, you should consider this course from One Education. We are very upfront and clear about all the costs of the course. Course Curriculum: Module 01: Environment and Ecology Module 02: Environmental Issues Module 03: Environmental Planning Module 04: Environmental Management System Module 05: Ecosystem Management Module 06: Environmental Law and Policy Module 07: Improving Environmental Performance Module 08: Environmental Management Audit Module 09: Situational Environmental Management Module 10: Review and Performance Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Environment Management - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Environment Management - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Are you a new manager with little experience in management? Or perhaps you are looking to advance your career and want to take on managerial roles. In that case, welcome to the Finance: Financial Advisor - CPD Certified course. Managing can initially seem daunting. Whether it's a project, task, or team, without good management, it's bound to fail. And in today's competitive field, a slight misstep can set your career back for years. You certainly don't want that, do you? This is where the Finance: Financial Advisor - CPD Certified comes in; its step-by-step lessons, tutor support, and CPD certification provides you with everything you need to become great at management. The course comes with all the additional facilities that all One Education courses have. So, perks like uninterrupted 24/7 access to your course, study at any time from anywhere, and a 100% money-back guarantee comes as standard with the course. Why choose CPD Certification Service Accredited (CPD UK) course? World's leading and largest independent CPD accreditation institution Pioneering CPD quality standards since 1996 Over 20 thousand registered CPD Providers and Courses With 25 years experience providing industry-leading CPD certification service and support The moment you enrol, you gain access to all of the 8 modules of the Finance: Financial Advisor - CPD Certified course. So, what are you waiting for? Start now, and we'll see you in the lessons. The Finance: Financial Advisor is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain a certificate after completing the course. Enrol now for a limited-time discounted price. Like all the courses of One Education, this course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily. We don't just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support. Our expert instructors are always available to answer all your questions and make your learning experience exquisite. If you want to learn about this topic and achieve certifications, you should consider this course from One Education. We are very upfront and clear about all the costs of the course. Course Curriculum: Module 01: Introduction to Finance Module 02: Essential Skill for Financial Advisor Module 03: Financial Planning Module 04: Wealth Management and Guide to Make Personal Financial Statements Module 05: Financial Risk Management and Assessment Module 06: Investment Planning Module 07: Divorce Planning Module 08: Google Analytics for Financial Advisors Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Finance: Financial Advisor - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Finance: Financial Advisor - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Are you a new manager with little experience in management? Or perhaps you are looking to advance your career and want to take on managerial roles. In that case, welcome to the Port Management Diploma - CPD Certified course. Managing can initially seem daunting. Whether it's a project, task, or team, without good management, it's bound to fail. And in today's competitive field, a slight misstep can set your career back for years. You certainly don't want that, do you? Learning Outcomes of the Port Management Diploma - CPD Certified Training: Know all the rules and regulations that cover the use of UK Ports Acquire the knowledge to handle all traffic and personnel skilfully Learn how to plan and measure the performance of a Port Attain the skills to protect a Port from environmental damage and extreme weather Understand how Port equipment should be operated and maintained Obtain the know-how to help your Port to grow and develop Gain knowledge of the latest advances in shipping technology This is where the Port Management Diploma - CPD Certified comes in; its step-by-step lessons, tutor support, and CPD certification provides you with everything you need to become great at management. The course comes with all the additional facilities that all One Education courses have. So, perks like uninterrupted 24/7 access to your course, study at any time from anywhere, and a 100% money-back guarantee comes as standard with the course. Why choose CPD Certification Service Accredited (CPD UK) course? World's leading and largest independent CPD accreditation institution Pioneering CPD quality standards since 1996 Over 20 thousand registered CPD Providers and Courses With 25 years experience providing industry-leading CPD certification service and support The moment you enrol, you gain access to all of the 9 modules of the Port Management Diploma - CPD Certified course. So, what are you waiting for? Start now, and we'll see you in the lessons. Learn how to help a busy port thrive and survive by taking this innovative Port Management Course. Ports provide an essential link to supply and demand in the UK, and poorly managed facilities can have a ripple effect on the economy. But you can hone and develop your skills as a manager by enrolling in this comprehensive course that will prepare you for all eventualities and ensure that your Port will weather any storm. Each online module will guide you in proven and recommended management techniques for any Port or Terminal. You'll be trained in the legal aspects of handling Port traffic, whilst ensuring the health and safety of all employees involved. The wide range of shipping traffic is explored and explained, along with the equipment that should be used and the cargo that may need storage. Also learn how to mitigate risks and provide environmental protection, to make your Port a benchmark in excellence. Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Port Management Diploma - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Port Management Diploma - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Are you a new manager with little experience in management? Or perhaps you are looking to advance your career and want to take on managerial roles. In that case, welcome to the Risk Assessment & Management - CPD Certified course. Managing can initially seem daunting. Whether it's a project, task, or team, without good management, it's bound to fail. And in today's competitive field, a slight misstep can set your career back for years. You certainly don't want that, do you? Learning Outcomes of the Risk Assessment & Management - CPD Certified Training: Learn about the classifications of risk and different types of financial risk Understand the risk assessment process and the role of the risk assessment team Have excellent knowledge of record-keeping best practices in risk management Deepen your knowledge of risk management standards, concepts and policy Know the steps to successfully implement Enterprise Risk Management (ERM) Have a firm understanding of the different approaches to effective risk management Gain the skills and credentials to become a successful corporate risk manager This is where the Risk Assessment & Management - CPD Certified comes in; its step-by-step lessons, tutor support, and CPD certification provides you with everything you need to become great at management. The course comes with all the additional facilities that all One Education courses have. So, perks like uninterrupted 24/7 access to your course, study at any time from anywhere, and a 100% money-back guarantee comes as standard with the course. Why choose CPD Certification Service Accredited (CPD UK) course? World's leading and largest independent CPD accreditation institution Pioneering CPD quality standards since 1996 Over 20 thousand registered CPD Providers and Courses With 25 years experience providing industry-leading CPD certification service and support The moment you enrol, you gain access to all of the 10 modules of the Risk Assessment & Management - CPD Certified course. So, what are you waiting for? Start now, and we'll see you in the lessons. For any organisation to run smoothly, there must be a successful risk assessment & management process in place so that the business is prepared for any challenges and obstacles that may threaten the security of the company. This includes financial risk, which concerns investments, credit risk, loss of capital and liquidity risks. The Risk Assessment & Management Course is designed to provide learners with a solid understanding of how to assess risk and how risk management is carried out in modern organisations. It will be also covering the risk governance framework in detail, risk management standards, concepts, best practices, and policy. You will learn about the different types of financial risks that organisations face, as well as the steps to successfully implement Enterprise Risk Management (ERM), gaining real-world skills and practical knowledge that every financial risk manager should have. This course is taught by industry experts, broken down into several key modules, specially designed for those with little previous experience in this field. Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Risk Assessment & Management - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Risk Assessment & Management - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Are you a new manager with little experience in management? Or perhaps you are looking to advance your career and want to take on managerial roles. In that case, welcome to the Travel and Tourism - CPD Certified course. Managing can initially seem daunting. Whether it's a project, task, or team, without good management, it's bound to fail. And in today's competitive field, a slight misstep can set your career back for years. You certainly don't want that, do you? Learning Outcomes of the Travel and Tourism - CPD Certified Training: Gain a full knowledge of Travel and Tourism services Study all the available details about retail travel companies Understand how to market your travel and people management skills Know how to provide excellent customer service Be able to manage travel for all eventualities Promote and arrange sustainable tourism Manage colleagues and staff to provide customers with an outstanding experience Learn how Covid and Brexit has affected global tourism This is where the Travel and Tourism - CPD Certified comes in; its step-by-step lessons, tutor support, and CPD certification provides you with everything you need to become great at management. The course comes with all the additional facilities that all One Education courses have. So, perks like uninterrupted 24/7 access to your course, study at any time from anywhere, and a 100% money-back guarantee comes as standard with the course. Why choose CPD Certification Service Accredited (CPD UK) course? World's leading and largest independent CPD accreditation institution Pioneering CPD quality standards since 1996 Over 20 thousand registered CPD Providers and Courses With 25 years experience providing industry-leading CPD certification service and support The moment you enrol, you gain access to all of the 14 modules of the Travel and Tourism - CPD Certified course. So, what are you waiting for? Start now, and we'll see you in the lessons. Become an expert in the exciting world of Travel and Tourism by taking this comprehensive and informative course. Despite the global situation in 2020, travel will always be a necessity for society, and tourism will be more popular than ever in the Post-Covid world. Let us train you to become a specialist in providing people with life-changing experiences and amazing trips. When you sign up for our innovative learning modules, you'll quickly absorb all the skills and knowledge you'll need to excel in this dynamic profession. As well as being given invaluable guidelines for arranging tours and holidays, you will be advised on marketing, communication, customer service, transport, and much more. You'll also be given tuition on sustainable tourism and crisis management, as well as the impact that Brexit and Coronavirus have had on the industry. By the time you request your certificate, you will be fully skilled and prepared to take on all travel challenges and stand out from the rest of the crowd. Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Travel and Tourism - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Travel and Tourism - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Personal Agility A Powerful Leadership Framework Discover the keys to truly embrace Agile values and uncover the power of gaining clarity around what really matters. In this session, you'll learn how to create more alignment in your organization and apply Personal Agility as a leadership framework to guide your teams toward reaching a state of higher performance.Focusing on people over process through this simple framework will allow you to uncover better ways to identify obstacles, visualize what's important, and focus on what really matters as individuals and as an organization. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Using Design Thinking to Drive Innovation A new kind of leadership and thinking is required if innovation is the goal. The Design Thinking approach allows us to address a wide range of complex challenges, using a human-centered perspective towards solving a problem. The Design Thinking creative methods enable organizational change, combining what is desirable from a user point of view with what is economically viable and technologically feasible to create a better future for customers. However, Design Thinking is not another process, delivery framework or set of steps that needs to be followed; it requires a change of individual mindset and organizational culture. By sharing personal experience, Denis Vukosav will provide insights on how to encourage change and use Design Thinking to successfully drive innovation in an organization. Additionally, some of the key Design Thinking challenges on the innovation journey will be discussed and ways to resolve them will be suggested. Assess the benefits of the Design Thinking approach Recognize the challenges of innovation and ways to overcome them Identify leadership styles required for managing Design Thinking organizations

Say It Skillfully™: Tough Conversations with Great Results Do you avoid difficult conversations? Have you failed to say what needs to be said, simply because you didn't have the right words? This session will show you how to speak your mind in a positive and productive manner, even under challenging circumstances. We will explore specific scenarios in which Molly offers the exact words you can use-and explains the words-so you start to see patterns emerge and are able to skillfully resolve what used to be difficult interactions. When you hold back, you become part of the problem. When you learn how to express your perceptions, you become part of the solution. The words you need to be open, honest and direct Frameworks to help you to build confidence and poise Skills to help you support those around in a positive and uplifting manner