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This course is designed to enable learners to increase their understanding of risk assessment and risk management in Health and Social Care settings.

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE. Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Overview Module 2: CCE Config and Scripting Module 3: CCE (ICM) Advanced Scripting Module 4: Advanced VXML Functionality Module 5: Supporting CCE

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: Preparing UCCE for Basic IVR Scripting Module 3: Preparing UCCE for Basic Agent Functionality Module 4: Installing and Configuring CCE VXML Solution Module 5: Installing CCE Outbound Option Module 6: Supporting CCE

Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco customers ? Contact Center Management, Contact Center Supervisors and Customer technical personnel Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more) The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center What Contact Center products use CUIC for reporting Cisco Unified Intelligence Center Administration and Security The End User and CUIC Security Running and Modifying CUIC Reports Running Cisco Unified Intelligence Center Reports Using Permalinks Help Dashboards Modifying a CUIC Stock Report Cisco Unified Intelligence Center Dashboards Understanding Cisco Unified CCE Key Concepts Creating a New Cisco Unified Intelligence Center Report

Elevate your sales skills with our Sales Assistant Training course. Master customer understanding, negotiation, and advanced sales strategies to excel in the dynamic world of sales. Ideal for those aiming to thrive in the UK sales sector.

Are your sales people too stressed, running on adrenalin, perhaps driving towards burnout, struggling to reach targets? Wouldn't you rather they delivered consistently good performance, sustainable over longer periods of time, with less stress (for both them and you)? This uniquely empowering workshop will help your team develop naturally high levels of focus, energy and motivation. They will attain a sense of grounded euphoria, giving them a very distinct and ethical edge in selling. A one-day programme, it gives salespeople an introduction to the 'Natural Superheroes' concepts and resources, tools and techniques, to help them improve their sales performance - realising greater sales potential, developing deeper and more profitable client relationships, winning more business. Through this experience, sales teams gain: Information about profiling clients to instantly understand more about their deepest drives and true needs so they can be genuinely met and, where possible, exceeded Insights into deep, honest and very 'real' reasons for sales procrastination - participants are given specific workable strategies they can easily apply to overcome sales resistance, by tapping their natural motivational styles An understanding of communicating at the very highest levels with different people so they truly understand your sales message and have a significantly more positive sales experience A realisation of their very specific natural sales talents as individuals and as a team A deeper level of experience and understanding of what specifically drives their own behaviour and the behaviour of their clients - these unique insights explain not only how but exactly why people behave the way they do An experience of what it takes to be unshakeable under pressure and manage the sales processes and relationships to a positive outcome for all Brand-new insights into working with and handling difficult people across all levels of authority An understanding of the pitfalls and the psychological traps we set ourselves which cause unnecessary stress, anxiety and frustration on a daily basis and, in turn, limit our sales performance Access to very simple and practical tools that massively increase self-awareness, engender accountability and responsibility and develop emotional sales mastery 1 Introducing 'Natural Superheroes' for sales What is a 'Natural Superhero'? Defining emotional intelligence in the context of sales and why it is so important Knowing yourself - why most people don't know themselves at all and how we can understand exactly what drives our behaviour for the purpose of improving sales performance specifically Knowing exactly why others, and specifically clients and team members, behave the way they do - understanding the real motives behind people's good and bad behaviour in a sales meeting Simple steps to freeing yourself of any anxiety, pressure and false sense of limitation when selling Being yourself in sales - why this is not as easy as it sounds but how you can make it effortless How to take control of achieving the sales performance you really need and want for yourself and others Strategies that raise your self-awareness, increase an authentic and sustainable sense of self-confidence, in difficult situations and in moments of crisis 2 Understanding yourself, your team members and your customers - using the Enneagram Introducing the Enneagram and why it is so valuable to sales people and their clients Exploring the 9 types of motivational drives and why people have different reasons for buying from you Core types and wings - understanding the influence of other motivations either side of the core Enneagram type How to confirm the profile of your client - using celebrities from the world of politics, cinema, sports - we explore how to identify each type - what are their core drives, why have they arisen and how can we use these insights to help you in improving your sales performance The 3 levels of behaviour within your personal profile and that of your clients Lookalike Enneagram types - mistaken identities - how to avoid these traps when profiling your clients and your team How to communicate effectively in a sales environment with each of the different Enneagram types - communication strategies for positive impact on morale, performance and, ultimately, sales results How to interpret and make use of the results of your online personal profile - participants complete an online profile before the event and have the opportunity to analyse their results with a view to improving their sales performance How sales teams sabotage their own performance and that of other people within the team - and how to stop it Uncovering your particular edge in a sales role - what unconsciously trips you up as a sales person? How the Enneagram helps us in sustaining a truly great sales performance over time 3 Why positive thinking alone doesn't work in sales Why 'PMA' does not stand for positive mental attitude when selling - learn its alternative meaning that can serve you even more effectively in a sales role 3 steps and exercises that naturally increase PMA The value of making unconscious thinking conscious and how to do this without any pain or discomfort in a sales meeting Why each Enneagram type has a different experience of PMA in terms of their outward behaviour and how to know when you are maximising your sales performance 4 Measuring success How to measure the development of your individual profile as a sales person Development planning and review Into the future - how to continue your Natural Superhero development

Duration 3 Days 18 CPD hours This course is intended for Anyone who'd like to learn Adobe Premiere Pro CC Those that plan to take the Adobe Certfied Expert (ACE) exam Overview Introduction to Premiere Pro CC will allow you to learn powerful real-time video and audio editing tools that give you precise control over virtually every aspect of your production. In this three-day course, you?ll get a thorough overview of the interface, tools, features, and production flow for Premiere Pro CC. The course is an ideal combination of instructor-led demonstration and hands-on practice to introduce you to Adobe Premiere Pro software, a revolutionary 64-bit nonlinear video-editing application. You will learn powerful real-time video and audio editing tools that give you precise control over virtually every aspect of your production. Touring Adobe Premiere Pro CC Nonlinear editing in Adobe Premiere Pro Expanding the workflow Touring the Adobe Premiere Pro interface Setting up a Project Setting up a project Setting up a sequence Importing Media Importing assets Working with the Media Browser Importing images The media cache Capturing the videotape Organizing Media The Project panel Working with bins Organizing media with content analysis Monitoring footage Modifying clips Essentials of Video Editing Using the Source Monitor Navigating the Timeline Essential editing commands Working with Clips and Markers Program Monitor controls Controlling resolution Using markers Using Sync Lock and Track Lock Finding gaps in the Timeline Moving clips Extracting and deleting segments Adding Transitions What are transitions? Edit points and handles Adding video transitions Using A/B mode to fine-tune a transition Adding audio transitions Advanced Editing Techniques Four-point editing Retiming clips Replacing clips and footage Nesting sequences Regular trimming Advanced trimming Trimming in the Program Monitor panel Putting Clips in Motion Adjusting the Motion effect Changing clip position, size, and rotation Working with keyframe interpolation Using other motion-related effects Multi-camera Editing The multi-camera process Creating a multi-camera sequence Switching multiple cameras Finalizing multi-camera editing Additional multi-camera editing tips Editing and Mixing Audio Setting up the interface to work with audio Examining audio characteristics Adjusting audio volume Adjusting audio gain Normalizing audio Creating a split edit Adjusting audio levels in a sequence Working with the Audio Mixer Sweetening Sound Sweetening sound with audio effects Adjusting EQ Applying effects in the Audio Mixer Cleaning up noisy audio Adding Video Effects Working with effects Keyframing effects Effects presets Frequently used effects Color Correction and Grading Color-oriented workflow An overview of color-oriented effects Fixing exposure problems Fixing color balance Specials color effects Creating a look Exploring Compositing Techniques What is an alpha channel? Using compositing in your projects Working with the Opacity effect Working with alpha-channel transparencies Color keying a greenscreen shot Using mattes Creating Titles An overview of the Titler window Video typography essentials Creating titles Stylizing text Working with shapes and logos Making text roll and crawl Managing Your Projects The File menu Using the Project Manager Final project managment steps Importing projects or sequences Managing collaboration Managing your hard drives Exporting Frames, Clips, and Sequences Overview of export options Exporting single frames Exporting a master copy Working with Adobe Media Encoder Exchanging with other editing applications Recording to tape Additional course details: Nexus Humans Introduction to Premiere Pro CC training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Premiere Pro CC course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows - IT Staff and Managers - Network and systems personnel and engineers - Small to mid-sized organizations that require fundamental knowledge on networking terms/concepts and configuration guidance for Meraki equipment This also includes organizations looking to implement remote sites, provide a guest wireless solution, and collect user analytics Overview Upon completing this course, the student will be able to meet these objectives: Students will be able to Deploy and Manage a Meraki Network using the Meraki Dashboard - Deploy, Manage, Monitor and Troubleshoot Meraki MS Switches - Deploy, Manage, Monitor and Troubleshoot Meraki MR Wireless Access Points - Deploy, Manage, Monitor and Troubleshoot Meraki MX Firewall Appliances - Deploy, Manage, Monitor and Troubleshoot Meraki MV IP Video Cameras - Deploy, Manage, Monitor and Troubleshoot Meraki MC Phones - Deploy, Manage, Monitor and Troubleshoot Meraki Systems Manager - Deploy, Manage, Monitor and Troubleshoot Meraki SDWAN This course familiarizes individuals with networking concepts and demonstrates how to effectively use Meraki products to build a comprehensive network Cisco/Meraki Product Line Introduction MS - Switching MR - Wireless LAN MX - Security MV ? Camera MC - Voice SD-WAN Cisco/Meraki Cloud Management Introduction to cloud management The dashboard and navigation Organizations & Networks ? what is the difference and how to use them System-wide parameters (organization parameters) Cisco/Meraki Dashboard Administration Creating and implementing maps Summary Report and Auto Generation Reports Adding administrators and tweaking security levels Using Tags and Configuring Alerting (SNMP, email) Adding admins, configuring reports, and alerts Firmware Management Configuring Authentication Lab 1 Lab 2 Configuring external authentication Configuring Group Policies Device Replacement Location Analytics Other advanced analytics Cisco/Meraki Switching Review switching basics Review Meraki L2 Switch Models Configuring Meraki Switches Troubleshooting / Diagnostics Lab 3 Cisco/Meraki Routing Review routing basic (IP Addresses, Networks and Masks, OSPF, etc.) Review Meraki L3 switch Models Configuring Meraki Switches for Routing Lab 4 Cisco/Meraki Wireless Review Wireless Basics Meraki Wireless Product Review Performing a Site Survey Configuring Access Points Lab 5 Cisco/Meraki Firewalls/Security Review firewall basics Meraki Firewall Model Review Configuring a Meraki Firewall Lab 6 IP Cameras MV21 vs MV71 Installing Cameras Adding Cameras to the Dashboard Managing MV Cameras Troubleshooting Cameras Lab 7 Meraki Communications QOS Voice Security Deploying Meraki MC74 Phones Deploying Cisco IP Phones to CUCM Deploying Voice Features End User Lab 8 Meraki Systems Manager Controlling Wireless Device Policies Enrolling Devices Apps Profiles Tags Security Policies Geofencing Policies Lab 9 Meraki SDWAN What is SD-WAN? Concentrator Mode VPN Topology Split Tunnel Full Tunnel Hub and Spoke VPN Mesh Datacenter Redundancy (DC-DC Failover) Warm Spare (High Availability) for VPN concentrators Connection Monitor Dual-Active VPN uplinks Policy-based Routing Dynamic Path Selection SD-WAN Objectives Example Topology High Level Traffic Flow SD-WAN Technologies Deploying a one-armed concentrator Dashboard Configuration Other Datacenter Configuration MX IP Assignment Upstream Considerations Datacenter Redundancy (DC-DC Failover) High-level architecture Failover Times Datacenter Deployment Branch Deployment Lab 10 Meraki Support Getting support for Meraki Finding the Right Documentation Posting in the Community Troubleshooting Meraki Connectivity Issues Resetting Devices. Additional course details: Nexus Humans Implementing and Configuring Meraki Technologies v1.0 (ICMT - CT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Implementing and Configuring Meraki Technologies v1.0 (ICMT - CT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2.5 Days 15 CPD hours This course is intended for This course is intended for those with a basic understanding of Tableau who want to pursue mastery of the advanced features. Overview The goal of this course is to present essential Tableau concepts and its advanced functionalities to help better prepare and analyze data. This course will use Tableau Hyper, Tableau Prep and more. Getting Up to Speed ? a Review of the Basics Connecting Tableau to your data Connecting to Tableau Server Connecting to saved data sources Measure Names and Measure Values Three essential Tableau concepts Exporting data to other devices Summary All About Data ? Getting Your Data Ready Data mining and knowledge discovery process models CRISP?DM All About Data ? Joins, Blends, and Data Structures All About Data - Joins, Blends, and Data Structures Introduction to joins Introduction to complex joins Exercise: observing join culling Introduction to join calculations Introduction to spatial joins Introduction to unions Understanding data blending Order of operations No dimensions from a secondary source Introduction to scaffolding Introduction to data structures Exercise: adjusting the data structure for different questions Summary Table Calculations Table Calculations A definition and two questions Introduction to functions Directional and non-directional table calculations Application of functions Summary Level of Detail Calculations Level of Detail Calculations Building playgrounds Playground I: FIXED and EXCLUDE Playground II: INCLUDE Practical application Exercise: practical FIXED Exercise: practical INCLUDE Exercise: practical EXCLUDE Summary Beyond the Basic Chart Types Beyond the Basic Chart Types Improving popular visualizations Custom background images Tableau extensions Summary Mapping Mapping Extending Tableau's mapping capabilities without leaving Tableau Extending Tableau mapping with other technology Exercise: connecting to a WMS server Exploring the TMS file Exploring Mapbox Accessing different maps with a dashboard Creating custom polygons Converting shape files for Tableau Exercise: polygons for Texas Heatmaps Summary Tableau for Presentations Tableau for Presentations Getting the best images out of Tableau From Tableau to PowerPoint Embedding Tableau in PowerPoint Animating Tableau Story points and dashboards for Presentations Summary Visualization Best Practices and Dashboard Design Visualization Best Practices and Dashboard Design Visualization design theory Formatting rules Color rules Visualization type rules Compromises Keeping visualizations simple Dashboard design Dashboard layout Sheet selection Summary Advanced Analytics Advanced Analytics Self-service Analytics Use case ? Self-service Analytics Use case ? Geo-spatial Analytics Summary Improving Performance Improving Performance Understanding the performance-recording dashboard Exercise: exploring performance recording in Tableau desktop Performance-recording dashboard events Behind the scenes of the performance- recording dashboard Hardware and on-the-fly techniques Hardware considerations On-the-fly-techniques Single Data Source > Joining > Blending Three ways Tableau connects to data Using referential integrity when joining Advantages of blending Efficiently working with data sources Tuning data sources Working efficiently with large data sources Intelligent extracts Understanding the Tableau data extract Constructing an extract for optimal performance Exercise: summary aggregates for improved performance Optimizing extracts Exercise: materialized calculations Using filters wisely Extract filter performance Data source filter performance Context filters Dimension and measure filters Table-calculation filters Efficient calculations Boolean/Numbers > Date > String Additional performance considerations Avoid overcrowding a dashboard Fixing dashboard sizing Setting expectations Summary Additional course details: Nexus Humans Advanced Tableau training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Advanced Tableau course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Java Fundamentals is designed for tech enthusiasts who are familiar with some programming languages and want a quick introduction to the most important principles of Java. Overview After completing this course, you will be able to: Create and run Java programs Use data types, data structures, and control flow in your code Implement best practices while creating objects Work with constructors and inheritance Understand advanced data structures to organize and store data Employ generics for stronger check-types during compilation Learn to handle exceptions in your code Since its inception, Java has stormed the programming world. Its features and functionalities provide developers with the tools needed to write robust cross-platform applications. Java Fundamentals introduces you to these tools and functionalities that will enable you to create Java programs. The course begins with an introduction to the language, its philosophy, and evolution over time, until the latest release. You'll learn how the javac/java tools work and what Java packages are - the way a Java program is usually organized. Once you are comfortable with this, you'll be introduced to advanced concepts of the language, such as control flow keywords. You'll explore object-oriented programming and the part it plays in making Java what it is. In the concluding lessons, you'll be familiarized with classes, typecasting, and interfaces, and understand the use of data structures, arrays, strings, handling exceptions, and creating generics. Introduction to Java The Java Ecosystem Our First Java Application Packages Variables, Data Types, and Operators Variables and Data Types Integral Data Types Type casting Control Flow Conditional Statements Looping Constructs Object-Oriented Programming Object-Oriented Principles Classes and Objects Constructors The this Keyword Inheritance Overloading Constructor Overloading Polymorphism and Overriding Annotations References OOP in Depth Interfaces Typecasting The Object Class Autoboxing and Unboxing Abstract Classes and Methods Data Structures, Arrays, and Strings Data Structures and Algorithms Strings The Java Collections Framework and Generics Reading Data from Files The Java Collections Framework Generics Collection Advanced Data Structures in Java Implementing a Custom Linked List Implementing Binary Search Tree Enumerations Set and Uniqueness in Set Exception Handling Motivation behind Exceptions Exception Sources Exception Mechanics Best Practices