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Give a compliment to your career and take it to the next level. This Public Administration bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Public Administration skills for your next job or elevate your skills for your next promotion, this Public Administration bundle will help you stay ahead of the pack. Throughout the Public Administration programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Public Administration course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Public Administration Bundle Consists of the following Premium courses: Course 01: People Management Skills Level 3 Course 02: Level 3- Public Relation Course Course 03: Equality and Diversity Course 04: UK Employment Law and Employee Rights Diploma Course 05: Media and Public Relations Course 06: Public Speaking and Presentation Skill Course Course 07: International Relations Course 08: Human Rights Course 09: Paralegal Course 10: Leadership & Management Diploma Course 11: Change Management Course 12: Dealing With Difficult People Training Course Course 13: Risk Assessment & Management Course 14: Crisis Management Course Course 15: Operations Management Course 16: Business Performance Management Course 17: Conflict Management Course 18: Public Health Course 19: Effective Communication Skills Diploma Course 20: Time Management Enrol now in Public Administration to advance your career, and use the premium study materials from Apex Learning. The Public Administration bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Public Administration expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Public Administration from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The People Management Skills Level 3 Course: Previously it was £10) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Public Administration bundle. Requirements This Public Administration course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course People Management Skills Level 3 absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you ever feel like your meetings are unproductive and drag on forever? A recent study by the Chartered Management Institute found that poorly facilitated meetings cost UK businesses an estimated £26 billion a year! If you're tired of wasted time and frustrated by a lack of progress, then this facilitation skills training bundle is for you. Our comprehensive bundle equips you with the skills and knowledge to lead effective and engaging group discussions. You'll learn how to set clear objectives, manage participation, foster collaboration, and ensure all voices are heard. From planning agendas to handling difficult conversations, this bundle will transform you into a confident and impactful facilitator. This Award in Facilitation Skills at QLS Level 2 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with Y CPD points) to make your skill development & career progression more accessible than ever! Courses Are Included In this Facilitation Skills Training Bundle: Course 01: Facilitation Skills Training Course 02: Operations Management Course 03: Quality Management Course 04: Diploma in Lean Process and Six Sigma Course 05: Process Improvement By becoming a skilled facilitator, you can ensure your meetings are productive and achieve their desired outcomes. This will impress your colleagues and employers, and open doors to new opportunities. Learning Outcomes of Facilitation Skills Training Understand the essential skills required to become an excellent facilitator Learn how to lead people through processes toward agreed-upon objectives Know how to resolve conflict and encourage participation, ownership & creativity Identify ways to help participants of a meeting reach a group consensus Sharpen your relationship-building skills to ensure a positive environment and discussions Understand the key elements of an effective meeting and group discussion Learn advanced leading and blocking techniques to enhance the process Implement Tuckman and Jensen's Group Development strategies in group meetings Invest in your professional development and take control of your meetings. Enrol today and unlock the power of effective facilitation! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Facilitation Skills Get a free student ID card with Facilitation Skills Training program (£10 postal charge will be applicable for international delivery) The Facilitation Skills is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Facilitation Skills course materials The Facilitation Skills comes with 24/7 tutor support Start your learning journey straightaway! Become an expert at leading teams towards a shared consensus and learn how to encourage participation and creativity in group discussions with the Facilitation Skills Training Course. This course will equip you with the essential skills to oversee meetings and group discussions effectively, guiding you through the key stages of facilitation. *** Course Curriculum *** Course 01: Facilitation Skills Training Module 01: Understanding Facilitation Module 02: Process vs. Content Module 03: Laying the Groundwork Module 04: Tuckman and Jensen's Model of Team Development Module 05: Building Consensus Module 06: Reaching a Decision Point Module 07: Dealing with Difficult People Module 08: Addressing Group Dysfunction Module 09: About Intervention Module 10: Intervention Techniques Course 02: Operations Management Module 01: Introduction To Operations Management Module 02: Project Management Module 03: Business Development And Succession Planning Module 04: Process Management Module 05: Supply Chain Management Module 06: Planning & Forecasting Operations Module 07: Procurement & Purchasing Management Module 08: Manufacturing & Delivery Operations Module 09: Quality Management Module 10: Managing Risk And Recovery Module 11: Performance Management Module 12: Talent Management Module 13: Communication Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Module 18: Business Environment Module 19: Business Writing Skills Course 03: Quality Management Module 01: Introduction To Quality Management Module 02: Total Quality Management Module 03: Quality Measurement And Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations And Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £79 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This bundle is open to everybody. This bundleis ideal for: Team Leaders Project Managers Trainers HR Professionals Consultants Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this course, you are to start your career or begin the next phase of your career. Project Manager Team Leader Consultant Trainer Coach Facilitator Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Award in Facilitation Skills at QLS Level 2 Hard copy certificate - £79 Please note that International students have to pay an additional £10 as a shipment fee.

Description Of the many vulnerabilities and threats to the financial services sector, financial crime risk has emerged as a pervasive, yet widely misunderstood category of risk. As consumers, governments, and the financial industry have gained familiarity with various forms of financial crime, financial services organizations have seen that the underlying risk of financial crimes not only includes the direct action taken by criminals, but also includes the impact of deterrence, detection, and resolution on the organization and its customers. Financial services organizations have the difficult task of effectively identifying the greatest risks to themselves and to their customers, protecting both parties against unnecessary risks and satisfying regulatory requirements for greater transparency, awareness, and consolidation of information across the organization. This interactive and engaging programme aims to help participants understand the financial crime regulatory framework; and develop a comprehension on the management of financial crime risks. Training Duration This course may take up to 2 hours to be completed. However, actual study time differs as each learner uses their own training pace. Participants This course is ideal for anyone wishing to know more about Financial Crime Risk Management, and the regulatory requirements for investment firms, insurance and banking institutions. It is also suitable to professionals pursuing regulatory CPD in Financial Regulation (such as the FCA etc). It will be particularly suitable to: • Compliance professionals • Consultants • Corporate executives (including CEOs and CFOs) • Senior managers • Risk executives • Directors • MLROs Training Method The course is offered fully online using a self-paced approach. The learning units consist of reading material. Learners may start, stop and resume their training at any time. At the end of each session, participants take a Quiz to complete their learning unit and earn a Certificate of Completion upon completion of all units. Accreditation and CPD Recognition This programme has been developed by the London Governance and Compliance Academy (LGCA), a UK-recognised training institution. The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for 2 CPD Units that approve education in financial regulation, such as the FCA and other financial regulators. The course may be also approved for up to 2 CPD Units by institutions that approve general financial training, such as the CISI. Eligibility criteria and CPD Units are verified directly by your association or other bodies in which you hold membership. Registration and Access To register to this course, click on the Get this course button to pay online and receive your access instantly. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. If you wish to receive an invoice instead of paying online, please contact us at info@lgca.uk. Access to the course is valid for 365 days.

All businesses have a need to maintain good relationships with their customers. If the customers are not happy with the service a business is providing, they will not even blink before switching over to a competitor. That is why you need this Professional Diploma in Customer Relationship course in order to improve your business' customer service. This diploma level course will provide introductory chapters in order to explain why good customer relationship is important. Using this course you will be able to understand your customers, calculate a customer's lifetime value, how to keep them happy and much more. You will also learn about established ways of retaining your customers and loyalty marketing programs. Dealing with customer complaints and difficult customers will prove to be second nature after you complete this course. Utilizing the ideas explained you will also be able identify the seven deadly sins in customer service, and explore CRM programs. Overall, this course is bound to help you improve the customer service of your business and drive your profit margin upwards. Course Highlights Professional Diploma in Customer Relationship is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Relationship into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Relationship Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Relationship is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Relationship is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Diploma in Customer Relationship Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Final Exam

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Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Portable App Marketing (ASO) Certification Hoping to build up a cool portable application for your business? Versatile applications are utilized by billions of clients from one side of the planet to the other and are an incredible method to contact your intended interest group. Versatile applications are fun and simple to utilize, while giving schooling or data simultaneously. The extension for business showcasing utilizing portable applications is incredible. In any case, creating and advertising your very own portable application is more difficult than one might expect. The video seminar on creating portable applications covers various significantly important subjects, from composing your own code to tips on the most proficient method to draw in clients and how to get clients to adore your application. What's Covered in the Course? A portion of the helpful things that you'll learn in this video course include: The best techniques for the individuals who wish to build up their own application and highlight it on Apple App Store or Google Play Store for download; The best stages that you ought to consider highlighting your application on; Solid approaches to dispatch your application and how to recognize issues; The contrasts between dispatching your application on iOS or Google Play; The most effective method to acquire income through promotions, and how to settle on free and paid choices; Various approaches to adapt your application, including adverts and the whale adaptation system; The most effective method to distinguish watchwords for higher traffic and rank profoundly on application stores; The most effective method to build client commitment and hold clients back from uninstalling the application; The most effective method to help keep clients from uninstalling the application; The most effective method to utilize Mobile Action instrument to streamline your application, gain clients and dissect download assessments; The most effective method to accomplish great surveys and increment meeting lengths, by adding recordings, text content, adverts, visit, and so on The most effective method to get clients to continue to utilize your application routinely, and how to get your application to turn into a web sensation. This video course offers the accompanying advantages The advantages of the course include: Quicker and better client commitment; Knowledge of showcasing apparatuses like Mobile Action; Demonstrated and viable showcasing and positioning techniques for your application.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HR Audit & Performance Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. The HR Audit & Performance Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HR Audit & Performance Management bundle will help you build a solid foundation to become a proficient worker in the sector. This HR Audit & Performance Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :HR Management Level 3 Course 02 :Employment Law Level 3 Course 03 :Human Resources (HR) Audit Course 04 :Payroll Management Course Course 05 :Office Administration Certificate Course 06 :Virtual Interviewing for HR Course 07 :Virtual Training Masterclass Course 08 :Paralegal Course 09 :HR and Marketing Level 4 Course 10 :Recruitment Officer Diploma Course 11 :HR and Recruitment Consultant Training Course 12 :HR - Crisis Communication Course 13 :HR Assistant Skills Certification Course 14 :Motivational Interviewing Course 15 :Motivation Skills Course 16 :People Management Skills Level 3 Course 17 :Team Management Course 18 :Organizational Behaviour, HR and Leadership Course 19 :Dealing With Difficult People Training Course Course 20 :Delegation Skills Course 21 :Interpersonal Skills in Management Course 22 :Effective Listening Skills for Leaders Course 23 :Personal and Networking Skills Course 24 :Performance Centered Asset Management Course 25: Office Skills and Administration Management Diploma Course 26: Payroll Management and Systems Diploma Course 27: Contract Management Course Course 28: Workplace Stress Management Course 29: Positive Psychology Masterclass Course 30: Emotional Intelligence and Human Behaviour 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Learning Outcome This tailor-made HR Audit & Performance Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HR Audit & Performance Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HR Audit & Performance Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HR Audit & Performance Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Nine Guidelines to Successfully Executing Portfolio Management in Your Organization Nine guidelines for successful implementation of portfolio management, or enhancement of your organization´s existing portfolio management process, are presented in this video Implementing portfolio management is a difficult culture change. Everyone enjoys pursuing their own 'pet' projects that they believe will make a difference, but what about other peoples' projects? The importance of portfolio management must be communicated in order for it to be embraced and implemented, and change needs to be managed strategically as we optimize our organization's portfolio: programs, projects, and operational activities. This video presents nine guidelines for the successful implementation of portfolio management or enhancement of your organization's existing portfolio management process. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.