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4803 Courses delivered Online

Clinical Observation Skills for Carers Course

By One Education

If you want to gain a solid understanding of Clinical Observation Skills for Carers and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive course designed by expert instructors. Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this course. This premium online course ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. With this programme, success becomes a lot easier that enables you to monetise your skills. This course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style. This course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Clinical Observation Skills for Carers and allow you to accelerate your career. Meet the Accreditation The CPD Certification Service (CPD UK) assures the Clinical Observation Skills for Carers course training and learning activities are relevant, reliable, and upto date. Why People Love And Enrol The Course From One Education Eligibility for a CPD -accredited certificate on successful completion of the course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: Module 01: Introduction to Clinical Observation and Clinical Carer Module 02: Legal Standards and Professional Aspects of Ethical Practice Module 03: Patient's Condition Observation Module 04: Clinical Management Observation Module 05: Technical Clinical Method Observation Module 06: Medicine and Dispensaries Observation Module 07 Health Safety and Hygiene Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for a CPD-accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the Clinical Observation Skills for Carers course today and increase your professional skillset from the comfort of your home! Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the Clinical Observation Skills for Carers course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path This course is designed to help you get the job of your dreams, or even that promotion you've always wanted! Learn the essential skills and knowledge you need to exceed in your professional life with the help & guidance from our course.

Clinical Observation Skills for Carers Course
Delivered Online On Demand3 hours
£14

Clinical Observation Skills for Carers Course

By One Education

If you want to gain a solid understanding of Clinical Observation Skills for Carers and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive course designed by expert instructors. Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this course. This premium online course ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. With this programme, success becomes a lot easier that enables you to monetise your skills. This course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style. This course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Clinical Observation Skills for Carers and allow you to accelerate your career. Meet the Accreditation The CPD Certification Service (CPD UK) assures the Clinical Observation Skills for Carers course training and learning activities are relevant, reliable, and upto date. Why People Love And Enrol The Course From One Education Eligibility for a CPD -accredited certificate on successful completion of the course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: Module 01: Introduction to Clinical Observation and Clinical Carer Module 02: Legal Standards and Professional Aspects of Ethical Practice Module 03: Patient's Condition Observation Module 04: Clinical Management Observation Module 05: Technical Clinical Method Observation Module 06: Medicine and Dispensaries Observation Module 07 Health Safety and Hygiene Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for a CPD-accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the Clinical Observation Skills for Carers course today and increase your professional skillset from the comfort of your home! Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the Clinical Observation Skills for Carers course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path This course is designed to help you get the job of your dreams, or even that promotion you've always wanted! Learn the essential skills and knowledge you need to exceed in your professional life with the help & guidance from our course.

Clinical Observation Skills for Carers Course
Delivered Online On Demand3 hours
£14

Stress Management Awareness Program

By Online Training Academy

The Stress Management Awareness Program Course is essential in today's world where stress has become pervasive. Learning effective stress management techniques is crucial not only for maintaining mental and physical well-being but also for enhancing productivity in both personal and professional spheres. By mastering stress management, you gain invaluable skills that can significantly impact your daily life and career prospects. Employers in the UK increasingly value candidates who possess these skills, as evidenced by the growing demand for stress management training in job listings. Individuals trained in stress management can expect competitive salaries, reflecting the high demand for such expertise. This Stress Management Awareness Program course equips you with a comprehensive understanding of stress fundamentals, causes, coping mechanisms, and therapeutic approaches, preparing you to lead a balanced, stress-free life while also improving your employability in various sectors where stress management is paramount. In an environment where stress-related issues are on the rise, acquiring these skills ensures you stay ahead in a challenging job market, with opportunities for career growth and advancement. Key Features: CPD Certified Stress Management Course Free Certificate from Reed CIQ Approved Stress Management Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Stress Fundamentals: An Overview Module 02: Stress Causes in Work and Daily Life Module 03: Reactions and Coping Mechanisms for Stress Module 04: Cognitive Behavioural Therapy (CBT) Approaches Module 05: Strategies in Physical Therapy for Stress Management Module 06: Emotional Therapy Techniques for Stress Relief Module 07: Practical Recommendations for a Stress-Free Lifestyle Learning Outcomes: Identify stress fundamentals, grasping the overall impact on personal well-being. Analyze causes of stress in both work and daily life contexts. Implement effective reactions and coping mechanisms to manage stress proactively. Apply Cognitive Behavioural Therapy (CBT) approaches for stress reduction strategies. Utilize physical therapy strategies to effectively manage and alleviate stress. Apply emotional therapy techniques for comprehensive stress relief and well-being. CPD 10 CPD hours / points Accredited by CPD Quality Standards Stress Management Awareness Program 1:41:54 1: Module 01: Stress Fundamentals: An Overview Preview 11:08 2: Module 02: Stress Causes in Work and Daily Life 16:00 3: Module 03: Reactions and Coping Mechanisms for Stress 14:22 4: Module 04: Cognitive Behavioural Therapy (CBT) Approaches 13:09 5: Module 05: Strategies in Physical Therapy for Stress Management 14:29 6: Module 06: Emotional Therapy Techniques for Stress Relief 14:56 7: Module 07: Practical Recommendations for a Stress-Free Lifestyle 16:50 8: CPD Certificate - Free 01:00 Who is this course for? This Stress Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Stress Management. Moreover, this course is ideal for: Individuals seeking practical strategies for managing stress in daily life. Employees striving to enhance stress management skills in the workplace. Students navigating academic pressures and looking for effective coping mechanisms. Health and wellness enthusiasts committed to maintaining a balanced, stress-free lifestyle. Anyone interested in understanding and proactively managing stress for personal growth. Requirements There are no requirements needed to enrol into this Stress Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Stress Management course. Career path After finishing this Stress Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Stress Management are: Mental Health Nurse - £24K to 40K/year. Occupational Therapist - £25K to 35K/year. Wellness Coach - £20K to 50K/year. Physiotherapist - £25K to 35K/year. Counsellor - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Stress Management Awareness Program
Delivered Online On Demand1 hour 42 minutes
£12

Assertiveness Skills Course - CPD Accredited

By Compliance Central

Are you looking to enhance your Assertiveness Skills? If yes, then you have come to the right place. Our comprehensive course on Assertiveness Skills will assist you in producing the best possible outcome by mastering the Assertiveness Skills. The Assertiveness Skills course is for those who want to be successful. In the Assertiveness Skills course, you will learn the essential knowledge needed to become well versed in Assertiveness Skills. Our Assertiveness Skills course starts with the basics of Assertiveness Skills and gradually progresses towards advanced topics. Therefore, each lesson of this Assertiveness Skills course is intuitive and easy to understand. Why would you choose the Assertiveness Skills course from Compliance Central: Lifetime access to Assertiveness Skills course materials Full tutor support is available from Monday to Friday with the Assertiveness Skills course Learn Assertiveness Skills at your own pace from the comfort of your home Gain a complete understanding of Assertiveness Skills course Accessible, informative Assertiveness Skills learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Assertiveness Skills Study Assertiveness Skills in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Assertiveness Skills Course Assertiveness Skills Curriculum Breakdown of the Assertiveness Skills Course Unit 01: Overview of Assertiveness and Assertive Communication Unit 02: Introduction to Assertiveness and Assertive Communication Skills Unit 03: What assertiveness Is and Is Not Unit 04: Understanding Your Assertiveness and Communication Style Unit 05: How to Communicate Assertively Unit 06: Powerful Assertiveness Techniques Unit 07: Replacing Unhelpful Beliefs with Powerful Assertiveness Ones Unit 08: Challenging Your Assertiveness Unit 09: Assertiveness and You CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Assertiveness Skills course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Assertiveness Skills. It is also great for professionals who are already working in Assertiveness Skills and want to get promoted at work. Requirements To enrol in this Assertiveness Skills course, all you need is a basic understanding of the English Language and an internet connection. Career path The Assertiveness Skills course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Assertiveness Skills. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Assertiveness Skills Course - CPD Accredited
Delivered Online On Demand1 hour
£12

Mindful Living with Acceptance and Commitment Therapy (ACT)

By Online Training Academy

Take on a transformative journey towards a more mindful and purposeful life. Discover the profound principles of Acceptance and Commitment Therapy (ACT) that transcend conventional approaches. Unearth the secrets of psychological flexibility, equipping yourself with invaluable tools to navigate life's challenges. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Explore the intricacies of human suffering and unveil the art of embracing it. Elevate your mental well-being through the application of ACT's powerful processes. Immerse yourself in practical exercises designed for daily integration, fostering enduring change. Embrace a holistic approach to mental health management, unlocking a realm of possibilities. Experience the synergy of theory and application, cultivating a resilient and agile mindset. Join us on this empowering expedition towards mindful living with ACT, where each revelation is a step closer to your authentic self. Course Curriculum Module 1: Understanding Acceptance and Commitment Therapy (ACT) Module 2: The Six Core Processes of ACT Module 3: Dilemma of Human Suffering Module 4: Developing Psychological Flexibility Module 5: ACT for Managing Mental Health Module 6: ACT-Based Exercises for Daily Practice Learning Outcomes: Master the essence of Acceptance and Commitment Therapy principles effortlessly. Navigate the six core processes of ACT with confidence and precision. Grasp the profound nature of the human suffering dilemma. Cultivate unwavering psychological flexibility for enhanced resilience in life. Apply ACT strategies effectively for managing and optimizing mental health. Engage in daily ACT-based exercises, fostering a mindful and purposeful existence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Mindful Living with Acceptance and Commitment Therapy (ACT) 26:02 1: Module 1: Understanding Acceptance and Commitment Therapy (ACT) 03:17 2: Module 2: The Six Core Processes of ACT 04:03 3: Module 3: Dilemma of Human Suffering 04:43 4: Module 4: Developing Psychological Flexibility 03:37 5: Module 5: ACT for Managing Mental Health 04:19 6: Module 6: ACT-Based Exercises for Daily Practice 05:03 7: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking transformative personal growth and enhanced self-awareness. Professionals in mental health, psychology, or counseling keen on expanding their methodologies. Anyone passionate about cultivating a resilient mindset and embracing life's challenges. Those eager to integrate mindfulness into their daily routines for holistic well-being. Individuals committed to fostering a purposeful life and making lasting positive changes. Career path Mindfulness Coach Mental Health Counselor Psychiatric Rehabilitation Worker Behavioural Therapist Wellness Programme Coordinator Life Coach Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Mindful Living with Acceptance and Commitment Therapy (ACT)
Delivered Online On Demand24 minutes
£12

Mindful Living with Acceptance and Commitment Therapy (ACT)

By Online Training Academy

Take on a transformative journey towards a more mindful and purposeful life. Discover the profound principles of Acceptance and Commitment Therapy (ACT) that transcend conventional approaches. Unearth the secrets of psychological flexibility, equipping yourself with invaluable tools to navigate life's challenges. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Explore the intricacies of human suffering and unveil the art of embracing it. Elevate your mental well-being through the application of ACT's powerful processes. Immerse yourself in practical exercises designed for daily integration, fostering enduring change. Embrace a holistic approach to mental health management, unlocking a realm of possibilities. Experience the synergy of theory and application, cultivating a resilient and agile mindset. Join us on this empowering expedition towards mindful living with ACT, where each revelation is a step closer to your authentic self. Course Curriculum Module 1: Understanding Acceptance and Commitment Therapy (ACT) Module 2: The Six Core Processes of ACT Module 3: Dilemma of Human Suffering Module 4: Developing Psychological Flexibility Module 5: ACT for Managing Mental Health Module 6: ACT-Based Exercises for Daily Practice Learning Outcomes: Master the essence of Acceptance and Commitment Therapy principles effortlessly. Navigate the six core processes of ACT with confidence and precision. Grasp the profound nature of the human suffering dilemma. Cultivate unwavering psychological flexibility for enhanced resilience in life. Apply ACT strategies effectively for managing and optimizing mental health. Engage in daily ACT-based exercises, fostering a mindful and purposeful existence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Mindful Living with Acceptance and Commitment Therapy (ACT) 26:02 1: Module 1: Understanding Acceptance and Commitment Therapy (ACT) 03:17 2: Module 2: The Six Core Processes of ACT 04:03 3: Module 3: Dilemma of Human Suffering 04:43 4: Module 4: Developing Psychological Flexibility 03:37 5: Module 5: ACT for Managing Mental Health 04:19 6: Module 6: ACT-Based Exercises for Daily Practice 05:03 7: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking transformative personal growth and enhanced self-awareness. Professionals in mental health, psychology, or counseling keen on expanding their methodologies. Anyone passionate about cultivating a resilient mindset and embracing life's challenges. Those eager to integrate mindfulness into their daily routines for holistic well-being. Individuals committed to fostering a purposeful life and making lasting positive changes. Career path Mindfulness Coach Mental Health Counselor Psychiatric Rehabilitation Worker Behavioural Therapist Wellness Programme Coordinator Life Coach Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Mindful Living with Acceptance and Commitment Therapy (ACT)
Delivered Online On Demand24 minutes
£12

Phone-Based Customer Service Training

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£12

Phone-Based Customer Service Training

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand3 minutes
£12

Witness Investigation

4.8(9)

By Skill Up

Master essential techniques for gathering evidence and navigating legal complexities to ensure justice prevails.

Witness Investigation
Delivered Online On Demand2 hours
£10.99

Level 3 Diploma in Child Care

4.7(160)

By Janets

Learning Outcomes Here are some learning outcomes of taking the Level 3 Diploma in Child Care course presented in bullet points: Learn about the various phases of a child's development, growth and learning Learn how to set up a healthy and safe atmosphere for children to flourish Discover how to communicate clearly with kids, parents, and coworkers Recognise the significance of protecting and advancing children's welfare Develop the ability to observe, evaluate, and plan for children's learning and growth Create plans for assisting kids with impairments and specific educational requirements Discover how to create and implement age-appropriate learning activities for kids Learn about the foundation for law and regulation governing child care and education Improve your professionalism and ability to reflect on your practice in the child care industry Description Passionate about working with children? Our Level 3 Diploma in Child Care course will prepare you for a rewarding career in the childcare industry. Gain practical skills and knowledge to provide quality care and support for children’s growth and development.  Enrol now and make a difference in young lives. The Level 3 Diploma in Child Care course is designed to provide learners with a comprehensive understanding of child care and education. The course covers a wide range of topics, including caring for children, care and development of babies, supporting children’s personal and social development, physical development and skills, learning opportunities through physical activities, and caring for children with special needs. Using a combination of instruction and case studies in real contexts like nurseries, schools, or other childcare settings, learners will acquire theoretical knowledge and abilities. Anybody interested in a career in early childhood education or child care, as well as those who are already employed in the industry and wish to advance their knowledge and skills, should take this course. After completing the course, students will have the skills and knowledge needed to effectively care for and educate children, and they will be well-equipped to start a successful career in child care. Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment We suggest completing the assignment questions to confirm your improved proficiency in the topic. You can finish them at your convenience, and our expert tutors will evaluate them. We will provide you with comprehensive feedback on your performance, as well as any additional guidance or assistance you may require. Career path Upon completing the Level 3 Diploma in Child Care course in the UK, learners will be qualified to work in a variety of roles in the field of child care and early years education. Some of the potential career paths and their corresponding annual salary ranges are: Nursery Practitioner/Early Years Educator - £14,000 to £20,000 Teaching Assistant - £15,000 to £22,000 Early Years Teacher - £23,000 to £35,000 SEN Teaching Assistant - £18,000 to £25,000 Childminder - £20,000 to £35,000 Nursery Manager - £22,000 to £35,000 Family Support Worker - £18,000 to £28,000 With further education and training, individuals can also progress to more senior positions in the field of child care and early years education, such as Early Years Coordinator, or even an Early Years Consultant, which can command higher salaries. Course Contents Module 01: The Early Years Of Childhood Module 02: Caring For Children Module 03: Promoting Health and Well Being Through Food and Mealtimes Module 04: Keeping Children Well And Healthy Module 05: Care And Development Of Babies Module 06: Supporting Children’s Personal And Social Development Module 07: Physical Development And Skills Module 08: Learning Opportunities Through Physical Activities Module 09: The Development Of Communication And Spoken Language Module 10: Caring Children With Special Needs

Level 3 Diploma in Child Care
Delivered Online On Demand5 hours 35 minutes
£9.99