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Lacking with communication skills? Having difficulties in communication? Learn how to communicate effectively in this Communications Skills Certificate Course. Description: Each of us has a different personality, and these personalities also have different strengths and weaknesses. To be able to communicate well is an important skill since it will help you to know how to deal with different personalities easier.If you can't communicate well, whatever you want to do or your intentions, it will be very difficult to achieve because not everyone automatically knows and understand the real message. It takes a lot of time and practice to become an effective communicator and this course is going to help you to become an efficient communicator.  There are specific strategies and techniques that may help you enhance your communication skills and these will tell you where you are lacking. In this course, you will surely get people to 'snap to' with the correct communication and ways to do it effectively. Who is the course for? Professionals who work in the communications industry or part of the communications department. Furthermore, it will help the top executive execute and command their subordinates to function well. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about effective communication skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Communication Skils Certificate is a useful qualification to possess, and would be beneficial for the following careers: Sales Executive/Officer Marketing Executive/Officer Sales Manager Business Development Manager Communication Department Head Group Account Director Marketing Manager Public Relations Officer Social Media Specialist Strategist. Chapter 1 Communication Basics 00:15:00 Chapter 2 Types Of Communication 00:30:00 Chapter 3 Types Of Personalities 01:00:00 Chapter 4 Body Language Basics 00:30:00 Chapter 5 Improving Skills 00:30:00 Chapter 6 Final Hints 00:30:00 Mock Exam Mock Exam- Communication Skills Certificate 00:20:00 Final Exam Final Exam- Communication Skills Certificate 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Sales and selling management are essential especially in the business and corporate setting. Sales skills are the ability to create products and services that are needed for the clients. Selling or marketing is the skill on how to make your products and services marketable. Learning these skills will help you develop your management skills that are essential for the success of your business. Learning how to manage sales, sales analysis, and the techniques for business strategies will help you acquire these skills which we will be provided through this course. Who is the course for? Business or corporate professionals, who work in for the sales and marketing department People who are interested in learning more about sales and selling management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Management Course on Sales and Selling is a useful qualification to possess and would be beneficial for the following careers: Businessmen Business Development Officer Entrepreneur Marketing Manager Promotions Expert Sales Specialist Strategist. Managing Sales Sales Management- Part 1 01:00:00 Sales Management- Part 2 01:00:00 Sales Management- Part 3 01:00:00 Sales Management- part 4 01:00:00 Sales Management- Part 5 01:00:00 Sales Management- Part 6 01:00:00 Sales Management- Part 7 01:00:00 Sales Analysis What Is A Sales Funnel? 00:30:00 What is Internet Commerce? 00:30:00 What Can I Sell 00:30:00 ClickBank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 00:30:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Relationship in Sales Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Mock Exam Mock Exam- Management Course on Sales and Selling 00:30:00 Final Exam Final Exam- Management Course on Sales and Selling 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you passionate about distributing and selling eBooks? Or do you want to be able to publish through Amazon Kindle to be able to assess if your work is good enough to be published? If yes, then this diploma course is right for you. Description: As most of us know, Amazon is an amazingly prevalent online commercial centre that gives a wide assortment of items including electronic books that are intended to be perused on a digital book that is meant to be read in ebook readers. Amazons popularity has soared with the improvement and offer of the Amazon Kindle, a little and lightweight gadget drove ebooks to the next level. In this course, you will be able to know the preparation for distributing and selling books on Amazon. Step by step, from thinking of a subject for your book to composing your first eBook, to making an extraordinary cover to tapping the publish button and profiting, you will be able to know how. Who is the course for? Ebook writers and publishers who are into Amazon Kindle publishing. People who have an interest in being profitable through Amazon Kindle Publishing. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Amazon Kindle Publishing will be very beneficial and helpful, especially to the following careers: Bloggers Editors Publishers Writers And Many More! Diploma in Amazon Kindle Publishing First Lesson 01:00:00 Second Lesson 01:00:00 Third Lesson 02:00:00 Fourth Lesson 01:00:00 Final Lesson 01:00:00 Mock Exam Mock Exam-Diploma in Amazon Kindle Publishing 00:20:00 Final Exam Final Exam-Diploma in Amazon Kindle Publishing 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: This diploma in C++ and Python programming course is a great way to get started in programming. It covers the study of the C++ and Python group of languages used to build most of the world's object oriented systems. The course is for interested students with a good level of computer literacy who wish to acquire programming skills. It is also ideal for those who wish to move to a developer role or areas such as software engineering. This is a great course to develop your coding skills. It teaches key features of imperative programming using C and is an ideal preliminary to the Object-Oriented Programming using Python. Join the course now! Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Python 3 Beginners Module 01 Introduction FREE 00:29:00 Starter Examples 00:33:00 Learning C Concepts 00:13:00 Module 02 Data Types and Inference 00:20:00 Sizeof and IEEE 754 00:33:00 Constants L and R Values 00:11:00 Operators and Precedence 00:25:00 Literals 00:26:00 Module 03 Classes and Structs FREE 00:22:00 Enums 00:14:00 Unions 00:16:00 Introduction to Pointers 00:11:00 Pointers and Array Indexing 00:12:00 Using Const with Pointers 00:09:00 Pointers to String Literals 00:12:00 References 00:14:00 Smart Pointers 00:22:00 Arrays 00:15:00 Standard Library Strings 00:13:00 More Standard Library Strings 00:18:00 Functions 00:06:00 More Functions 00:16:00 Function Pointers 00:15:00 Control Statements 00:18:00 Python 3 Intermediate Module 04 Installing Python FREE 00:17:00 Documentation 00:30:00 Command Line 00:17:00 Variables 00:29:00 Simple Python Syntax 00:15:00 Keywords 00:18:00 Import Module 00:17:00 Additional Topics 00:23:00 Module 05 If Elif Else 00:31:00 Iterable 00:10:00 For 00:11:00 Loops 00:20:00 Execute 00:05:00 Exceptions 00:18:00 Data Types 00:24:00 Module 06 Number Types 00:28:00 More Number Types 00:13:00 Strings 00:20:00 More Strings 00:11:00 Files 00:08:00 Lists 00:15:00 Dictionaries 00:04:00 Tuples 00:07:00 Sets 00:09:00 Module 07 Comprehensions 00:10:00 Definitions 00:02:00 Functions 00:06:00 Default Arguments 00:06:00 Doc Strings 00:06:00 Variadic Functions 00:07:00 Factorial 00:07:00 Function Objects 00:07:00 Module 08 Lambda 00:11:00 Generators 00:06:00 Closures 00:10:00 Classes 00:09:00 Object Initialization 00:05:00 Class Static Members 00:07:00 Classic Inheritance 00:10:00 Data Hiding 00:07:00 Python 3 Advanced Iterators and Generators FREE 00:16:00 Regular Expressions 00:19:00 Introspection and Lambda Functions 00:27:00 Metaclasses and Decorators 00:24:00 Modules and Packages 00:25:00 Working with APIs 00:15:00 Metaprogramming Primer 00:19:00 Decorators and Monkey Patching 00:21:00 XML and JSON Structure 00:10:00 Generating XML and JSON 00:17:00 Parsing XML and JSON 00:19:00 Implementing Algorithms 00:19:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description The Diploma in UI Design course teaches you all about UI or user interface design. You will learn the procedures of designing design modern, intuitive, meaningful, compelling user interfaces for desktop and mobile devices. For developing UI for machines and software, you need to have an active command over Photoshop and colour theory. The course will help you to master the essential tools and functions for designing UI. The course covers the Keyboard shortcuts for Photoshop, Photoshop extension for speed up your design, using different colour schemes, using typography and other online tools. The course teaches you to design modern HERO or Headers, dashboard graphs and other elements of the website. You will also learn about Custom Script, Gradients and Patterns for UI design. Upon completion, you will be able to create a stunning UI for mobile or desktop. Entry Requirement: Novice/Beginner Level Designers Web Designer Graphic Designer Web Developers who want to learn UI Design UI Designer who wants more advanced techniques Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introductions 1) Promo Intro Video 00:04:00 1.1) Upload And Review Your Work-1 00:03:00 Setting Up Photoshop for UI Design 2.2) Setting up Photoshop CC Preferences 00:06:00 2.3) Color Profile Settings for ui design 00:05:00 2.5) Creating Custom Shortcut Keys 00:04:00 2.6) Installing scripts in Photoshop 00:06:00 2.8) What area Photoshop Extensions 00:07:00 2.9) Power of Photoshop Extensions 00:09:00 2.10) How to install Extension in mac and win update 00:16:00 (Optional - Can watch at the end) Color Calibration and Monitors for Designers 2.5-1 Color Calibration 00:08:00 2.5-2 Monitor You Need-1 00:02:00 2.5 - 3 OS Based clor Calibration 00:07:00 Basics of Photoshop for Beginners 00.Customize Toolbar 00:04:00 01.how Photoshop interface works 00:05:00 02.creating photoshop new document 00:04:00 03.what are artboards 00:06:00 04.Layers Panel Part 1 00:06:00 05.Layer Panel Filtering And Finding Part 2 00:06:00 07.Type tool 00:05:00 08.Character Panel 00:07:00 09.Paragraph Panel 00:04:00 10.New Shape Tool 00:08:00 12.Deep dive in Pen Tool 00:16:00 12.selections-april2017 New 00:07:00 13.pen tool in web design 00:04:00 14.Alignments 00:06:00 15.common-shortcuts 00:15:00 16.Clipping_Masks 00:03:00 17.exercise_clipping_mask 00:01:00 18.LayerMasks_HB 00:05:00 19.smart_objects 00:08:00 20.linked smart objects_Revised 00:07:00 21.Layer comps usage 00:06:00 22 Using Smart Guides In Photoshop-1 00:05:00 Layer Styles Basics for UI Design 1.Drop Shadow Layer Effect 00:04:00 2. Inner Shadow UI Design 00:02:00 3.stroke_effect 00:03:00 4. Re-using layer styles 00:02:00 Gradients in Web and UI Design 1.what.are.gradients 00:02:00 2.uses.of.gradients 00:04:00 3.3ways-to-create-gradients 00:05:00 4.how to use gradient editor 00:08:00 5.using-gradient-overlay 00:06:00 Using Patterns in Web and UI Design 1.what are patterns 00:02:00 2. two methods of applying patterns 00:05:00 3.create Pattern From an Img File 00:03:00 04. using .pat files in photoshop 00:05:00 Basics of UI Design | Light, Shadows, Color schemes & Typography 01. How light and shadow works in UI Design 00:04:00 2.examples of lightshadow 00:02:00 3.color schemes for beginners 00:02:00 4.getting scheme from logo and hsb 00:01:00 5.online tools for color schemes 00:07:00 6.how to choose fonts and typography 00:09:00 7.Using Grids for Web Design 00:06:00 8.Creating Grids In Photoshop 00:06:00 UI Design Exercises & Challanges with Step by Step solutions 1.soft-shadow button challange 00:01:00 2.soft_button_solution 00:13:00 3.3d Button Challange 00:01:00 4.Pressed effect in Photoshop 00:07:00 5.modern pattern part 1 00:09:00 6.modern header design part 2 00:09:00 7.moder header design new variation 00:09:00 8.color overlay header 00:11:00 09 Gradienteffect Header Design-audiosynced 00:13:00 9.Actual Exercise Transparent Image Header-1 00:13:00 10.tabs-intro 00:01:00 11.tabs-part1 00:14:00 12.tabs-part2 00:08:00 Image Editing 101 for UI Designers 1.removing White Bg With Blending Options 00:03:00 2.Spot Healing brush usage 00:04:00 3.making Colors Pop in Photohsop 00:07:00 4.magnetic Lasso Tool to remove background 00:16:00 5.select And Mask Tool 00:10:00 IOS App Design : Exercise Iphone Food Deals App 1.Gathering Resources IOS App-Design 00:04:00 2.Lets Start The IOS App Design 00:05:00 3.Adding Images To Design the App design 00:06:00 4.Adding Text On App Screen 00:06:00 5.Adding Phone And Book Now Buttons 00:12:00 6.Using Mobile Mockups 00:04:00 UDEMY ONLY App Design Challane-exercise 00:06:00 BONUS: Dribbble styled Dashboard UI Design (Student Request) 1.area graph base design 00:04:00 2area graph grid 00:05:00 3.adding text to graph area 00:08:00 4.drwaing area graph with pen tool 00:04:00 5.designing extras adding dots and hover info 00:06:00 7.final Adjustments To Area Graph-1 00:10:00 8.area graph to line graph 00:04:00 9.circular bar graph base shape.mp4 00:06:00 10.adding Gradients And Shadows To Circular Graphs-1 00:13:00 11.designing stats with text 00:09:00 12.bar Graph Design In Photoshop Pt 00:09:00 13.Bar Graph Adding Text 00:06:00 14.Student-request-ciruclar-percentage graph 00:08:00 Wifreframes in UI Design + Ultimate Web Design Challange 1.what Are Wirefreams 00:04:00 2.Tools Used For Wireframes 00:12:00 Dribbble Shot Redesign Exercise - Student Request dribbble redesig part 1 00:15:00 dribble shot part 2 00:15:00 Exercises : Form UI Design with Photoshop 1.Base Of Login Form 00:07:00 2.Form Fields Design 00:12:00 3.Finishing Form Design 00:12:00 Pro Secret Tips and Tools for Designers and Developers Converting psd to CSS 00:06:00 Exporting Images from Photoshop 00:07:00 Tips on Using Grids 00:02:00 Photoshop Features Updates and New Versions 3.Match Fonts Cc2015.5-1 00:03:00 Cc2018 Update-1 00:04:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Para quién es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interés en la pintura profesional Requisito de entrada: Este curso está disponible para todos los estudiantes, de todos los antecedentes académicos. Los estudiantes deben tener 16 años o más para realizar la calificación. Se requiere una buena comprensión del idioma inglés, aritmética y TIC para asistir a este curso. Evaluación: Este curso no implica ninguna prueba de MCQ. Los estudiantes deben responder las preguntas de asignación para completar el curso, las respuestas serán en forma de trabajo escrito en PDF o en Word. Los estudiantes pueden escribir las respuestas en su propio tiempo. Una vez que se envían las respuestas, el instructor verificará y evaluará el trabajo. Proceso de dar un título: Después de completar y aprobar el curso con éxito, podrá obtener un Certificado de Logro Acreditado. Los certificados pueden obtenerse en copia impresa a un costo de £39 o en formato PDF a un costo de £24. Por qué elegirnos? Materiales de estudio de e-learning accesibles, atractivos y de alta calidad; Videos tutoriales / materiales de los principales expertos de la industria; Estudia en una plataforma de aprendizaje en línea avanzada y fácil de usar; Sistemas de examen eficientes para la evaluación y el resultado instantáneo; La calificación acreditada reconocida internacionalmente y en el Reino Unido; Acceda al contenido del curso en dispositivos móviles, tabletas o computadoras desde cualquier lugar en cualquier momento; El beneficio de solicitar la tarjeta de descuento extra de NUS; Asistencia 24/7 por correo electrónico. Trayectoria profesional: Después de completar este curso, podrá desarrollar conocimientos y habilidades precisas con la confianza adecuada para enriquecerse y alegrar su carrera en el mercado laboral relevante. Manejo de la Ira Módulo Uno: Inicio 00:05:00 Módulo Dos: Entendiendo la Ira 00:30:00 Módulo Tres: Qué hacer y Qué no Hacer 00:15:00 Módulo Cuatro: Tomando el Control 00:30:00 Módulo Cinco: Separar a las Personas de los Problemas 00:30:00 Módulo Seis: Trabajar en el Problema 00:30:00 Módulo Siete: Resolver el Problema 00:15:00 Módulo Ocho: Un Plan Personal 00:15:00 Módulo Nueve: El Enfoque CEA 00:15:00 Módulo Diez: Tratar con Gente Enojada 00:30:00 Módulo Once: Integrando Todo 00:15:00 Módulo Doce: Finalizando 00:05:00 Resolucion Creativa De Problemas Módulo Uno: Inicio 00:05:00 Módulo Cuatro: Costos y Recompensas 00:15:00 Módulo Tres: Recopilar Información 00:10:00 Módulo Cuatro: Definición Del Problema 00:15:00 Módulo Cinco: Prepararse Para La Lluvia De Ideas 00:15:00 Módulo Seis: Generar Soluciones (I) 00:15:00 Módulo Siete: Generar Soluciones (II) 00:15:00 Módulo Ocho: Analizar Soluciones 00:10:00 Módulo Nueve: Elegir Una Solución 00:10:00 Módulo Diez: Planear Sus Siguientes Pasos 00:10:00 Módulo Once: Registrar Las Lecciones Aprendidas 00:05:00 Módulo Doce: Finalizando 00:05:00 Evaluación Presente su tarea 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Saving the environment is our duty as we are the one polluting it. So, no matter how small, you must take steps to protect the environment around you. If you don't know how to do that, our Environmental Engineer Course can lead the way. It will enhance your knowledge of the environment and show you the process to save it. This course is broken-down into easy-to-follow modules. Through these modules you will get introduced to the core aspects of environmental engineering. Here you will learn about water treatment, land management and waste disposal as well. Furthermore, the course will help you enhance your understanding of the environmental law. Finally, you will receive a detailed lesson on sustainable development. Course Preview Learning Outcomes Introduce yourself to the basics of environmental pollution Enhance your knowledge of wastewater treatment, drinking water treatment and ground water treatment Understand the basics of waste disposal and recycling Know the core principles of land management Deepen your understanding of environmental law and sustainable development Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Environment management Waste management Land management Environmental law Who Should Take this Environmental Engineer Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Environmental Engineer Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Environmental Engineer Course Certification After completing and passing the Environmental Engineer Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Environmental Engineer Course will equip you with effective skills and abilities and help you explore career paths such as  Environmental Engineer Environmental Planner Environmental Lawyer Module 01: Introduction to Environmental Engineering Introduction to Environmental Engineering 00:20:00 Module 02: Environmental Pollutions Environmental Pollutions 00:25:00 Module 03: Wastewater Treatment Wastewater Treatment 00:30:00 Module 04: Drinking Water and Groundwater Treatment Drinking Water and Groundwater Treatment 00:15:00 Module 05: Groundwater Hydrology Groundwater Hydrology 00:25:00 Module 06: Air Pollution Air Pollution 00:20:00 Module 07: Solar Energy Solar Energy 00:30:00 Module 08: Waste Disposal and Recycling Waste Disposal and Recycling 00:20:00 Module 09: Land Management Land Management 00:25:00 Module 10: Environmental Law Environmental Law 00:30:00 Module 11: Sustainable Development Sustainable Development 00:20:00 Assignment Assignment - Environmental engineering 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview The process of mortgage processing can be quite complex and confusing. To make it easy for you, we have developed the Mortgage Advising Training. This course will provide you with an overall idea of mortgages and teach you the skills you need to help others with their mortgages. Here, you will learn the fundamentals of mortgage and mortgage advising. The course will help you acquire the strategies to know what the buyers want. In addition, you will receive lessons on mortgage finance, mortgage regulations in the UK and the Mortgage Conduct Of Business. By the end of the course, you will have a solid understanding of the UK mortgage market and be able to offer effective mortgage marketing. Course Preview Learning Outcomes Familiarise yourself with the basics of mortgage purchase Know how to understand the buyer's perspective Grasp the essentials of mortgage finance Acquire the techniques required for effective mortgage advising Enhance your knowledge about mortgage regulation and UK law Learn about the Mortgage Conduct Of Business Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Mortgage Advising Mortgage Finance Who Should Take This Mortgage Advising Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements?  This is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Mortgage Advising Training Certification After completing and passing the Mortgage Advising Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Mortgage Advising Training will equip you with effective skills and abilities and help you explore career paths such as  Mortgage Advisor Financial Advisor Financial Manager Module 01: Introduction To Mortgage And Mortgage Adviser Introduction to Mortgage and Mortgage Adviser 00:30:00 Module 02: Basics Of Mortgage Purchase Basics of Mortgage Purchase 00:35:00 Module 03: Understanding The Buyer's Perspective Understanding the Buyer_s Perspective 00:30:00 Module 04: Mortgage Finances Mortgage Finances 00:20:00 Module 05: Being A Successful Mortgage Advisor Being a Successful Mortgage Advisor 00:30:00 Module 06: Mortgage Regulation And Law: UK UK Mortgage Market and Borrowers 00:30:00 Module 07: The Mortgage Conduct Of Business (MCOB) The Mortgage Conduct of Business (MCOB) 00:30:00 Module 08: The Mortgage Conduct Of Business (MCOB), Part 2 The Mortgage Conduct of Business (MCOB), Part 2 00:30:00 Module 09: UK Mortgage Market And Borrowers Mortgage Regulation and Law UK 00:25:00 Assignment Assignment - Mortgage Advisor 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00