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Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Unlock your potential with our CAD Design and Drafting Diploma Course! Master the fundamentals of 2D and 3D CAD design, learn to create intricate models, and gain hands-on experience with industry-leading software like AutoCAD and SolidWorks. Prepare for a rewarding career in architecture, engineering, or related fields.
Whether you're an accountant, business owner, or finance professional, this course equips you with the knowledge and skills to navigate VAT regulations confidently. With expert guidance and practical insights, you'll become a VAT expert in no time. Sign up now and take your VAT knowledge to the next level!
Fast track your career as a business analyst and get step-by-step training on how to assess organisational needs and requirements with the Business Analysis course. In this course, you will learn how to identify a business's needs and gain a solid understanding of process improvement. The role and responsibilities of a business analyst will also be explored in detail, as well as a breakdown of the improvement cycle. On successful completion, you will have a solid understanding of how to think strategically to be able to manage organisational change. This course is ideal for aspiring business analysts who want to gain a better understanding of the key concepts and principles of business analysis and develop the skills to kick-start their career. Learning Objectives Be able to accurately define a business's needs to boost project success Gain a solid understanding of the business improvement cycle Develop your skills in strategic thinking, communication and problem-solving Learn the fundamental principles of stakeholder management Understand the basics of budgeting and cash flow analysis Familiarise with the different stages in business analysis Get step-by-step training on how to write a business analysis report Learn how to establish realistic long-term organisational goals Discover a wide range of business analysis techniques and tools Who is this Course for? This certificate in Business Analysis is ideal for aspiring business analysts, project managers or professionals who are new to the field and wish to fine-tune their skills and knowledge to accelerate their professional development. Our distance learning courses include specially designed training units to ensure quality, flexible studying. This course is ideal for aspiring business analysts who want to gain a better understanding of the key concepts and principles of business analysis and develop the skills to kick-start their career. No prior knowledge or experience is necessary to take this course. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the course. A good understanding of the English language, numeracy and ICT are required to attend this course. Certificate of Completion from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career Path This Business Analysis course is a stepping stone to work your up to becoming a successful business analyst. Career opportunities and roles in this field include: Strategy & Business Analyst Junior Business Analyst Technical Business Analyst Course Curriculum Module 01: What is Business Analysis? What is Business Analysis? 00:10:00 Assessment Module 1 Module 01 Final Quiz Exam - Business Analysis 00:10:00 Module 02: Breaking Down the Different Levels of Business Analysis Breaking Down the Different Levels of Business Analysis 00:10:00 Assessment Module 2 Module 02 Final Quiz Exam - Business Analysis 00:10:00 Module 03: Business Analysis Key Concepts Business Analysis Key Concepts 00:05:00 Assessment Module 3 Module 03 Final Quiz Exam - Business Analysis 00:10:00 Module 04: Business Analysis Planning and Monitoring Business Analysis Planning and Monitoring 00:10:00 Assessment Module 4 Module 04 Final Quiz Exam - Business Analysis 00:10:00 Module 05: Elicitation and Collaboration Elicitation and Collaboration 00:10:00 Assessment Module 5 Module 05 Final Quiz Exam - Business Analysis 00:10:00 Module 06: Requirements Life Cycle Management Requirements Life Cycle Management 00:15:00 Assessment Module 6 Module 06 Final Quiz Exam - Business Analysis 00:10:00 Module 07: Strategy Analysis Strategy Analysis 00:15:00 Assessment Module 7 Module 07 Final Quiz Exam - Business Analysis 00:10:00 Module 08: Requirements Analysis and Design Definition Requirements Analysis and Design Definition 00:15:00 Assessment Module 8 Module 08 Final Quiz Exam - Business Analysis 00:10:00 Module 09: Solution Evaluation Solution Evaluation 00:10:00 Assessment Module 9 Module 09 Final Quiz Exam - Business Analysis 00:10:00 Module 10: Investigation Techniques Investigation Techniques 00:00:00 Assessment Module 10 Module 10 Final Quiz Exam - Business Analysis 00:10:00 Module 11: Develop Your Business Analysis Skills Develop Your Business Analysis Skills 00:15:00 Assessment Module 11 Module 11 Final Quiz Exam - Business Analysis 00:10:00 Module 12: Future Career Path and Scope of A Business Analyst Future Career Path and Scope of A Business Analyst 00:10:00 Assessment Module 12 Module 12 Final Quiz Exam - Business Analysis 00:10:00 Order Your Certificate
Gain a solid foundation in business administration with our Business Administration Fundamentals Level 2 course. From understanding management principles to mastering business process management, this course prepares you for a successful career in business administration. Enrol now and take the first step towards achieving your professional goals!
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Building Your Body You Want course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Building Your Body You Want course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Building Your Body You Want and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Building Your Body You Want course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Building Your Body You Want course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Building Your Body You Want will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Building Your Body You Want Module 01: Introduction 00:02:00 Module 02: Disclaimer PDF 00:02:00 Module 03: Overview of the 10 commonly asked questions 00:04:00 Module 04: Question 1 00:03:00 Module 05: What is a Mitochondrion and why are they essential for health. What fuel does it need and where does the fuel come from? 00:03:00 Module 06: All about carbohydrates and where the body stores the excess plus the hormones the body needs to metabolize carbohydrates 00:04:00 Module 07: Insulin. What is it and why is it important? What is a normal response to insulin and what happens to fuel supply when we are sleeping? 00:05:00 Module 08: Fats and when they are burned 00:04:00 Module 09: Question 2 00:01:00 Module 9A: Practical examples of how the fat creeps on 00:06:00 Module 10: Dangers of Fructose and where does it hide? 00:03:00 Module 11: Question 3 00:07:00 Module 12: Summary so far. What is the number 1 change to make and what hormones are our 'fat' hormones? 00:02:00 Module 13: Fat making hormone no 1. Insulin and Insulin Resistance. How can one hormone make me fat? 00:05:00 Module 14: First Impactful change. How to start influencing insulin? 00:04:00 Module 15: Question 4 00:04:00 Module 16: What about Insulin and Leptin resistance? Why should that make me hungry and what nutrients are best to get rid of cravings? 00:03:00 Module 17: Impactful change no 2. Important supplements for weight loss, dosages and summary of changes so far. 00:05:00 Module 18: Question 5 00:01:00 Module 19: More about those enzymes and how they act and what role does insulin play on their action? 00:05:00 Module 20: Perspective summary 00:02:00 Module 21: Third Impactful change. Eliminating Carbohydrates. What can I eat and what must I avoid? 00:02:00 Module 22: Glycemic Index vs Glycemic load 00:01:00 Module 23: Carbohydrates to eat and carbohydrates to avoid 00:01:00 Module 24: Question 6 00:03:00 Module 25: More dangers associated with Insulin Resistance and why does this increase my risk of developing Diabetes? 00:03:00 Module 26: Question 7 00:05:00 Module 27: Glucose Management 00:01:00 Module 28: Intermittent Fasting. Will this benefit me and how do I do this without going hungry? 00:05:00 Module 29: Intermittent Fasting 00:01:00 Module 30: When do I exercise to maximize the benefit? 00:02:00 Module 31: What exercises can I do that won't take ages? 00:07:00 Module 32: High Interval Training 00:01:00 Module 33: Tabata Training 00:01:00 Module 34: Fourth and Fifth impactful change: Small changes: Big Impact 00:01:00 Module 35: Question 8 00:04:00 Module 37: Leptin Resistance. How does Leptin affect my metabolic rate? How does Leptin sabotage my weight loss? 00:03:00 Module 38: Question 9 00:04:00 Module 39: Practical reality example. 00:03:00 Module 40: Hunger and weight loss. Why never to go hungry. Complications of calorie restriction. 00:05:00 Module 41: What about protein? Is it important and how much is ideal? 00:05:00 Module 42: Protein for breakfast 00:01:00 Module 43: Common Proteins. 00:01:00 Module 44: Question 10 00:04:00 Module 45: How can I reduce my stress levels? What needs to change to get better sleep? 00:04:00 Module 46: Eat with Attention. 00:01:00 Module 47: Stress Management. 00:01:00 Module 48: Sleep aids. 00:01:00 Module 49: Big picture perspective and getting started. 00:03:00 Module 50: Summary of 10 small changes that have a big impact. 00:02:00 Module 51: 10 Changes PDF 00:01:00 Module 52: List of PDF's 00:01:00 Module 53: Thanks, and contact details for personal contact. 00:01:00 Module 54: 10 Readiness Strategies PDF 00:24:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Building Self-Confidence and Assertiveness will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Building Self-Confidence and Assertiveness will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Building Self-Confidence and Assertiveness and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Building Self-Confidence and Assertiveness is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Building Self-Confidence and Assertiveness. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Building Self-Confidence and Assertiveness will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Building Self-Confidence and Assertiveness What You Will Learn 00:03:00 What Is Assertiveness Part 1 00:04:00 What Is Assertiveness Part 2 00:05:00 Your Rights And Beliefs 00:07:00 Assertive Body Language 00:07:00 Assertiveness Feedback Cards 00:03:00 Express Yourself: Speak Up, Share Your Ideas & Opinions, Express W 00:16:00 Provide Helpful Feedback To Others 00:07:00 Receive Negative Feedback, React & Defend Yourself When Criticized 00:10:00 Learn To Say No 00:06:00 Deal With Conflicts, Deal With Confrontation, Challenging Situations 00:11:00 Reduce Negative Emotions & Discomfort When Talking To People 00:09:00 Certificate and Transcript Order your Certificate 00:00:00
