1317 Courses delivered Online

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations: On-Demand We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Microsoft Outlook is a program which allows creating and exchanging emails in a messaging format. The 2016 version contains new features which make the prospects of using this program more exciting. Microsoft Outlook 2016 Beginner to Advanced course will help students to get accustomed to the improved interface and familiarize with the functionality of the program. The course starts off with basics like creating emails, formatting, email attachments and working with them, managing responses using tags, flags, etc. As you move up, you will learn about the advanced features like inserting characters and objects, modifying message settings, filter, sort, organize, manage calendar settings, assign and manage tasks, advanced contact management, sharing workspaces, outlook data files and finally email security. Learning Outcomes: Navigate throughout the Outlook user interface and learn to perform basic email functions and utilize help Composing emails, grammar and spell checks, formatting content, attaching files, enhancing messages and managing automatic message responses Customize reading options, work with attachments and manage message responses Managing and organization of messages with the help of tags, flags, other commands and folders Using calendar options to manage appointments and meetings Using People workspace to create, update, view and organise contacts Managing tasks and notes Creating and managing Quick Steps, and customizing the interface according to needs Change message settings, properties, options, using automatic replies and inserting objects Sort and filter options, organising and searching messages, managing junk mail and mailbox Managing advanced calendar options, additional calendars, meeting responses, and assigning tasks Advanced, forward and export contact options, handling contacts and editing electronic business cards Sharing calendars and contacts whilst also delegating access to mail folders to others Modifying data file settings and backing up Outlook items Email security and configuring email message security Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Outlook 2016 Beginner to Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Outlook 2016 Beginner to Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Navigate the Outlook Interface 00:15:00 ACTIVITY - NAVIGATING THE OUTLOOK INTERFACE 00:05:00 Perform Basic E-mail Functions 00:30:00 ACTIVITY - PERFORMING BASIC E-MAIL FUNCTIONS 00:05:00 Use Outlook Help 00:15:00 ACTIVITY - GETTING HELP IN MICROSOFT OUTLOOK 2016 00:05:00 Create an E-mail Message 00:15:00 ACTIVITY - CREATING AN E-MAIL MESSAGE 00:05:00 Check Spelling and Grammar 00:15:00 ACTIVITY - CHECK SPELLING AND GRAMMAR 00:05:00 Format Message Content 00:15:00 ACTIVITY - FORMAT MESSAGE CONTENT 00:05:00 Attach Files and Items 00:15:00 ACTIVITY - ATTACHING A FILE TO A MESSAGE 00:05:00 Enhance an E-mail Message 00:30:00 ACTIVITY - ENHANCING AN E-MAIL MESSAGE 00:05:00 Manage Automatic Message Content 00:15:00 ACTIVITY - MANAGING AUTOMATIC MESSAGE CONTENT 00:05:00 Customize Reading Options 00:15:00 ACTIVITY - CUSTOMIZING READING OPTIONS 00:05:00 Work with Attachments 00:15:00 ACTIVITY - WORKING WITH ATTACHMENTS 00:05:00 Manage Your Message Responses 00:15:00 ACTIVITY - MANAGING YOUR MESSAGE RESPONSES 00:05:00 Manage Messages Using Tags, Flags, and Other Commands 00:15:00 ACTIVITY - MANAGING MESSAGES USING TAGS, FLAGS AND OTHER COMMANDS 00:05:00 Organize Messages Using Folders 00:15:00 ACTIVITY - ORGANIZING MESSAGES USING FOLDERS 00:04:00 View the Calendar 00:15:00 ACTIVITY - CUSTOMIZING YOUR CALENDAR VIEW 00:05:00 Manage Appointments 00:15:00 ACTIVITY - MANAGING APPOINTMENTS 00:05:00 Manage Meetings 00:30:00 ACTIVITY - CREATING AND MANAGING MEETINGS 00:05:00 Print Your Calendar 00:15:00 ACTIVITY - PRINTING YOUR CALENDAR 00:05:00 Create and Update Contacts 00:15:00 ACTIVITY - CREATING AND UPDATING CONTACTS 00:05:00 View and Organize Contacts 00:15:00 ACTIVITY - VIEW AND ORGANIZE CONTACTS 00:05:00 Create Tasks 00:15:00 ACTIVITY - CREATING TASKS 00:05:00 Manage Tasks 00:15:00 ACTIVITY - MANAGING TASKS 00:05:00 Manage Notes 00:15:00 ACTIVITY - CREATING AND MANAGING NOTES 00:05:00 Customize the Outlook Interface 00:30:00 ACTIVITY - CUSTOMIZING THE OUTLOOK INTERFACE 00:05:00 Create and Manage Quick Steps 00:15:00 ACTIVITY - CREATING AND MANAGING QUICK STEPS 00:05:00 Module : 2 Insert Advanced Characters and Objects 01:30:00 Modify Message Settings, Properties, and Options 01:30:00 Use Automatic Replies 01:30:00 Sort Messages 00:45:00 Filter Messages 01:00:00 Organize Messages 02:00:00 Search Messages 01:30:00 Manage Junk Mail 01:00:00 Manage Your Mailbox 02:00:00 Manage Advanced Calendar Options 00:45:00 Manage Additional Calendars 01:00:00 Manage Meeting Responses 00:45:00 Assign and Manage Tasks 01:00:00 Edit an Electronic Business Card 01:00:00 Manage Advanced Contact Options 01:30:00 Forward Contacts 00:30:00 Export Contacts 01:00:00 Delegate Access to Mail Folders 01:00:00 Share Your Calendar 00:30:00 Share Your Contacts 00:15:00 Back Up Outlook Items 00:45:00 Configure E-mail Message Security Settings 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Mastering Critical Conversations (On-Demand) We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What you will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Critical conversation role play Creating an action plan

Duration 2 Days 12 CPD hours This course is intended for Professionals desiring to develop meaning engagement strategies to better connect with leadership, peers, and clients. JOB ROLES: Personal Development Leader of Teams/Projects Leader of Managers/Departments Leader of Organizational Strategy Overview Develop better strategies in preparation and execution with audiences of all kinds Engage audience members more deeply and intently Optimize ability to prepare delivery, style, and transparency in sharing information Deliver your message with more clarity, purpose, and passion Create deeper meaning in who you are as a leader for others What?s the difference between good engagement and incredible engagement? How do you know when your audience, employees, or teammates are committed to everything you say and do? The answer is Authentic Engagement. When you notice amazing leaders, you will notice they possess all seven of these traits, regardless of whether they have been in the profession twenty years or twenty weeks. This course is the map toward shaping the next wave of leaders, regardless of style, audience, or modality! The question is: Are you ready to embark on your voyage? In this course, you will learn how to authentically engage others, build a more purposeful message that resonates, and learn the strategies to gain stronger engagement and input back from the people you work with. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. The CYA Model of Preparation Preparing Your Content Learning the 4-Square to Holistic Content Delivery Getting Ready for the Seven C?s for Engagement Preparing for Yourself and Audience 2. Preparing Yourself and The Power of Your Delivery Understanding the Power of Delivery and Style Learning when to be Transparent in your Approach Understanding How You Shine Remotely vs. Face-to-Face Understanding Your Command Knowing What and When to Change Your Approach Building Better Efficacy and Confidence 3. Capturing, Building, and Connecting with the People You Engage Learning the Differences between Surface-Level Engagement and Deeper Connection Understanding the Four Levels of Audience to Build Relationships Developing Captivation Techniques with Engagement Establishing Clarity through Depth and Alignment Connecting Deeper and Establishing Trust 4. Going Beyond for Completeness Looking to the Future of Engagement, Technology, and Leadership Plotting Your Next Course for Delivery Using the Anchor Guide to Renew Your Approach Mapping the Next Steps Additional course details: Nexus Humans Mastering Meaningful Engagement training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Mastering Meaningful Engagement course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Explore the Spring Data Java Persistence API, Spring MVC, REST clients, and more, and get hands-on with creating robust Spring Boot applications.

Description: Get started with Microsoft Outlook 2016. This Microsoft Outlook 2016 for Beginners will help new users set up and use Outlook on Windows. It guides you through Microsoft Outlook and looks into the practical application of its numerous functionalities. And it will help you to get comfortable with the Outlook 2016 interface, creating and sending messages, managing contacts, using the calendar, managing tasks, and working with notes. If you are looking forward to get skilled on Microsoft Office Outlook, you can start a step with this course. Learning Outcomes: Navigate throughout the Outlook user interface and learn to perform basic email functions and utilize help Composing emails, grammar and spell checks, formatting content, attaching files, enhancing messages and managing automatic message responses Customize reading options, work with attachments and manage message responses Managing and organization of messages with the help of tags, flags, other commands and folders Using calendar options to manage appointments and meetings Using People workspace to create, update, view and organise contacts Managing tasks and notes Creating and managing Quick Steps, and customizing the interface according to needs Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Outlook 2016 for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Outlook 2016 for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started with Outlook 2016 Navigate the Outlook Interface 00:15:00 ACTIVITY - NAVIGATING THE OUTLOOK INTERFACE 00:05:00 Perform Basic E-mail Functions 00:30:00 ACTIVITY - PERFORMING BASIC E-MAIL FUNCTIONS 00:05:00 Use Outlook Help 00:15:00 ACTIVITY - GETTING HELP IN MICROSOFT OUTLOOK 2016 00:05:00 Composing Messages Create an E-mail Message 00:15:00 ACTIVITY - CREATING AN E-MAIL MESSAGE 00:05:00 Check Spelling and Grammar 00:15:00 ACTIVITY - CHECK SPELLING AND GRAMMAR 00:05:00 Format Message Content 00:15:00 ACTIVITY - FORMAT MESSAGE CONTENT 00:05:00 Attach Files and Items 00:15:00 ACTIVITY - ATTACHING A FILE TO A MESSAGE 00:05:00 Enhance an E-mail Message 00:30:00 ACTIVITY - ENHANCING AN E-MAIL MESSAGE 00:05:00 Manage Automatic Message Content 00:15:00 ACTIVITY - MANAGING AUTOMATIC MESSAGE CONTENT 00:05:00 Reading and Responding to Messages Customize Reading Options 00:15:00 ACTIVITY - CUSTOMIZING READING OPTIONS 00:05:00 Work with Attachments 00:15:00 ACTIVITY - WORKING WITH ATTACHMENTS 00:05:00 Manage Your Message Responses 00:15:00 ACTIVITY - MANAGING YOUR MESSAGE RESPONSES 00:05:00 Managing Your Messages Manage Messages Using Tags, Flags, and Other Commands 00:15:00 ACTIVITY - MANAGING MESSAGES USING TAGS, FLAGS AND OTHER COMMANDS 00:05:00 Organize Messages Using Folders 00:15:00 ACTIVITY - ORGANIZING MESSAGES USING FOLDERS 00:04:00 Managing Your Calendar View the Calendar 00:15:00 ACTIVITY - CUSTOMIZING YOUR CALENDAR VIEW 00:05:00 Manage Appointments 00:15:00 ACTIVITY - MANAGING APPOINTMENTS 00:05:00 Manage Meetings 00:30:00 ACTIVITY - CREATING AND MANAGING MEETINGS 00:05:00 Print Your Calendar 00:15:00 ACTIVITY - PRINTING YOUR CALENDAR 00:05:00 Managing Your Contacts Create and Update Contacts 00:15:00 ACTIVITY - CREATING AND UPDATING CONTACTS 00:05:00 View and Organize Contacts 00:15:00 ACTIVITY - VIEW AND ORGANIZE CONTACTS 00:05:00 Working with Tasks and Notes Create Tasks 00:15:00 ACTIVITY - CREATING TASKS 00:05:00 Manage Tasks 00:15:00 ACTIVITY - MANAGING TASKS 00:05:00 Manage Notes 00:15:00 ACTIVITY - CREATING AND MANAGING NOTES 00:05:00 Customizing the Outlook Environment Customize the Outlook Interface 00:30:00 ACTIVITY - CUSTOMIZING THE OUTLOOK INTERFACE 00:05:00 Create and Manage Quick Steps 00:15:00 ACTIVITY - CREATING AND MANAGING QUICK STEPS 00:05:00 Activities Activities - Microsoft Outlook 2016 for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft Outlook 2016 for Beginners 00:20:00 Final Exam Final Exam- Microsoft Outlook 2016 for Beginners 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Successful communications are all about making the message as simple as possible – but this can be difficult when the subjects we're talking about are inherently complicated.  Academic institutions, tech companies, health organisations, charities and many others have complex ideas, processes and systems at the heart of what they do.  This course is for anybody who needs to distill information down into key messages for important stakeholders, funders and investors, decision makers and members of the public.  You’ll learn proven techniques for grabbing attention and changing minds through presentations and public speaking, infographics and data visualisations, and written reports and online posts.  We’ll work with you before the course to ensure that we understand your organisation and what you’re hoping to achieve. Sample learning content Session 1: Understanding your audience Matching your objectives to your audience's motivations. Identifying the right tone and language. Understanding how, where and when your audience wants to be spoken to. Session 2: Refining your objectives  Breaking down strategic aims into tactical steps Metrics and milestones: defining and measuring progress and success. Rapidly building a brief for your communications. Session 3: Telling the story  Using metaphors, visuals, comparisons to frame your narrative. From slide decks to online campaigns - choosing the right formats for delivering your message. Selecting communications channels to maximise reach and impact. Session 4: Keeping it going  Processes and systems for launching and maintaining communications campaigns. Building social proof – creating and curating content. Troubleshooting and preparing for common challenges. Delivery We deliver our courses over Zoom, to maximise flexibility. The training can be delivered in a single day, or across multiple sessions. All of our courses are live and interactive – every session includes a mix of formal tuition and hands-on exercises. To ensure this is possible, the number of attendees is capped at 16 people.  Tutor Alan Rutter is the founder of Fire Plus Algebra. He is a specialist in communicating complex subjects through data visualisation, writing and design. He teaches for General Assembly and runs in-house training for public sector clients including the Home Office, the Department of Transport, the Biotechnology and Biological Sciences Research Council, the Health Foundation, and numerous local government and emergency services teams. He previously worked with Guardian Masterclasses on curating and delivering new course strands, including developing and teaching their B2B data visualisation courses. He oversaw the iPad edition launches of Wired, GQ, Vanity Fair and Vogue in the UK, and has worked with Condé Nast International as product owner on a bespoke digital asset management system for their 11 global markets. Testimonial “We’ve now worked with Alan for almost 3 years, and during that time he has continued to deliver the highest quality training for our clients and delegates. Alan’s passionate delivery style has continued to deliver innovative training solutions to over 1500 delegates across the public, private and voluntary sector. Each of our courses with him has always delivered exceptional feedback and satisfaction levels.” Joe Barlow | Head of Programme, Understanding ModernGov

Everything you do or say sends a message. Be aware of how your verbal, vocal and visual messages convey your intended meaning. We will guide you to present with vocal impact by controlling monotone, volume, rate of speech, and non-words. Understand how to control your posture, movement, eye contact, clothing and gestures. Learning Objectives Identify the challenges of ambiguous messages, Express your message with vocal and visual impact, Close your presentation with impactful results Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Description: WordPerfect X3 is a word processing application owned by Corel. In this Corel WordPerfect X3 Application Training, there are several modules which will help you learn all the aspects acquire the skills to master WordPerfect. In this course, you will be able to learn the different elements and get accustomed to the WordPerfect interface. You will also learn about the tools necessary to operate during any task from the toolbar to make your work efficient. After finishing this course, you will be to create, customize, edit, and save documents which are essential for your workplace. Learning Outcomes: Understanding the structure of email addresses, advantages of email, email etiquette, spams and viruses, and digital signatures Common email applications, opening and closing the WordPerfect email application, understanding its structure and getting help Utilizing the folder list, main menus, toolbar, shortcut menus, shortcut keys and dialogue boxes Opening your inbox and messages, switching between open messages, closing email messages, and adding and removing message list headings Best ways to use the contact list, search for messages, create folders, and moving messages to a folder Sorting and deleting messages, restoring and emptying deleted items Discover more about message tools through flagging, marking messages as read or unread, opening and saving attachments, using reply and forwarding messages options How to print your messages using the print preview, print commands, choosing a print range, and setting the number of copies Creating and addressing messages; adding a subject; composing message; using the cut, copy and paste options and sending the message Advanced message tools like adding and removing attachments, changing priority, copying text into a message Compare HTML vs. Plain text emails, set up default text fonts, add images, and check spellings Adding people to your contact list, how to create a distribution list, and changing the addresses from the distribution list Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Corel WordPerfect X3 Application Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Corel WordPerfect X3 Application Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding E-mail All About E-mail 00:15:00 Getting Started 00:30:00 Components of the Mail Interface 00:30:00 Working with Messages 00:30:00 Working With E-mail Managing Mail 01:00:00 Working With Messages 00:30:00 Message Tools 00:30:00 Printing Messages 00:30:00 Advanced E-mail Topics Creating Messages 00:30:00 Advanced Message Tools 00:30:00 Working With E-mail 00:30:00 Address Tools 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00