95 Courses delivered Online

Deep Dive into Agile and Scrum - The What, Why and How to Begin as User Tomorrow: On-Demand This is not your typical Agile and Scrum 101 course. This course is designed to spend 25% of the time on "What" and "Why" behind Agile and Scrum and 75% on the "How" you can actually start using it on your team tomorrow! What You Will Learn You'll learn how to: Practice all the core Scrum practices end-to-end Implement real-world creative techniques for estimating, story identification, and prioritization Use an end-to-end example project scenario for maximum learning retention! Use YOUR company project as our sample (for private courses) Walk away with valuable course material, handouts, resources, and cheat sheets that will support you on your projects Practice real-world techniques from an experienced Agile Coach Agile Introduction and Overview The Traditional Process What is Agile? Agile Methods The Agile Process and Roles Agile Benefits / Value The Agile Team Agile Team Characteristics Agile Roles and Expectations Agile Management and Stakeholder Roles Agile Team Workspace Agile Programs and Portfolio Teams The Agile Planning & Visioning The 6 Levels of Planning Agile Planning Lifecycle Release Planning and Iteration Agile Visioning Toolkit Establishing Product Vision Agile Modeling Techniques Creating the Backlog 5 Levels of Agile Requirements User Stories INVEST Model Non-Functional Stories Acceptance Criteria How to Break Down Large Stories Release Planning and Estimating What is Release Planning? Sample Release Plan Story Points Sizing Techniques Planning Poker Complexity Buckets Affinity Sizing Planning Using Velocity Release Planning Meeting Sample Release Burn-up Chart A Day in the Life of an Agile Team Planning Meeting Design Review Daily Standup Pre-Planning User Acceptance Testing Sprint Review and Sprint Retrospective Building Healthy Agile Teams Common Challenges Facing Teams Healthy Team Structure Team Maturity Stages The 5 Dimensions of Team Health Deep Dive into Clarity, Performance, Culture, Leadership, Foundation Quantitative and Qualitative Metrics Summary and Next Steps What did we learn and how can we implement this learning in our work environment?

How to Navigate the Real-World Complexity to Drive Delivery Value for the Organization In today's uncertain and shifting global marketplace the project management profession is challenged to deliver consistent, positive results. Despite all the advancements in the PM industry, the failure rate continues to be high. The future of the PMO is 'less about the process and more about progress,' creating sustainable capability and adapting to continuous change. By supporting the implementation of strategic programs, Joanna Durand will share her experiences in defining the EPMO's role in driving delivery value for the organization. You will learn: How to position the EPMO in delivering organizational value How to define and build the core capabilities that support and sustain long-range strategic objectives How to leverage the EPMO to build the overall PMO maturity and achieve strategic objectives

RESILIA™ Foundation: In-House Training AXELOS RESILIA™: Cyber Resilience Best Practice is designed to help commercial and government organizations around the world prevent, detect, and correct any impact cyber attacks will have on the information required to do business. Adding RESILIA to the existing AXELOS global best practice portfolio, including ITIL® and PRINCE2®, brings a common cyber resilience best practice for security, IT service management, and business. Active cyber resilience is achieved through people, process, and technology. The RESILIA™ Foundation course starts with the purpose, key terms, the distinction between resilience and security, and the benefits of implementing cyber resilience. It introduces risk management and the key activities needed to address risks and opportunities. Further, it explains the relevance of common management standards and best practice frameworks to achieve cyber resilience. Subsequently, it identifies the cyber resilience processes, the associated control objectives, interactions, and activities that should be aligned with corresponding ITSM activities. In the final part of the course, it describes the segregation of duties and dual controls related to cyber resilience roles and responsibilities. What you will Learn At the end of this course, you will be able to: Demonstrate your knowledge of the purpose, benefits, and key terms of cyber resilience Demonstrate your knowledge of the risk management and the key activities needed to address risks and opportunities Demonstrate your knowledge of the purpose of a management system and how best practices and standards can contribute Demonstrate your knowledge of the cyber resilience strategy, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience design, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience transition, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience operation, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience continual improvement, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of the purpose and benefits of segregation of duties and dual controls Course Introduction Course Learning Objectives Course Agenda Activities Course Book Structure RESILIA Certification Introduction to Cyber Resilience What is Cyber Resilience? Defining Cyber Resilience Balancing in Cyber Resilience Characteristics of Cyber Resilience Risk Management Understanding Risk Management: Discussion Defining Risk Management Addressing Risks and Opportunities Managing Cyber Resilience Why and What of Management Systems? Management Systems Common Management Standards and Frameworks Cyber Resilience Strategy What is Strategy? Cyber Resilience Strategy and Activities Security Controls at Cyber Resilience Strategy Interaction Between ITSM Processes and Cyber Resilience Cyber Resilience Design Why Cyber Resilience Design? Cyber Resilience Design Activities Security Controls at Cyber Resilience Design Aligning ITSM Processes with Cyber Resilience Processes Cyber Resilience Transition Why Cyber Resilience Transition? Basics of Cyber Resilience Transition Cyber Resilience Transition: Controls Interaction Between ITSM Processes and Cyber Resilience Cyber Resilience Operation The Purpose of Cyber Resilience Operation Security Controls in Cyber Resilience Operation Interaction Between IT Processes and Cyber Resilience Interaction Between ITSM Functions and Cyber Resilience Cyber Resilience Continual Improvement Continual or Continuous Improvement Maturity Models Continual Improvement Controls The Seven-Step Improvement Process The ITIL CSI Approach Cyber Resilience Roles & Responsibilities Segregating Duties Dual Controls

RESILIA™ Foundation: Virtual In-House Training AXELOS RESILIA™: Cyber Resilience Best Practice is designed to help commercial and government organizations around the world prevent, detect, and correct any impact cyber attacks will have on the information required to do business. Adding RESILIA to the existing AXELOS global best practice portfolio, including ITIL® and PRINCE2®, brings a common cyber resilience best practice for security, IT service management, and business. Active cyber resilience is achieved through people, process, and technology. The RESILIA™ Foundation course starts with the purpose, key terms, the distinction between resilience and security, and the benefits of implementing cyber resilience. It introduces risk management and the key activities needed to address risks and opportunities. Further, it explains the relevance of common management standards and best practice frameworks to achieve cyber resilience. Subsequently, it identifies the cyber resilience processes, the associated control objectives, interactions, and activities that should be aligned with corresponding ITSM activities. In the final part of the course, it describes the segregation of duties and dual controls related to cyber resilience roles and responsibilities. What you will Learn At the end of this course, you will be able to: Demonstrate your knowledge of the purpose, benefits, and key terms of cyber resilience Demonstrate your knowledge of the risk management and the key activities needed to address risks and opportunities Demonstrate your knowledge of the purpose of a management system and how best practices and standards can contribute Demonstrate your knowledge of the cyber resilience strategy, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience design, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience transition, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience operation, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience continual improvement, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of the purpose and benefits of segregation of duties and dual controls Course Introduction Course Learning Objectives Course Agenda Activities Course Book Structure RESILIA Certification Introduction to Cyber Resilience What is Cyber Resilience? Defining Cyber Resilience Balancing in Cyber Resilience Characteristics of Cyber Resilience Risk Management Understanding Risk Management: Discussion Defining Risk Management Addressing Risks and Opportunities Managing Cyber Resilience Why and What of Management Systems? Management Systems Common Management Standards and Frameworks Cyber Resilience Strategy What is Strategy? Cyber Resilience Strategy and Activities Security Controls at Cyber Resilience Strategy Interaction Between ITSM Processes and Cyber Resilience Cyber Resilience Design Why Cyber Resilience Design? Cyber Resilience Design Activities Security Controls at Cyber Resilience Design Aligning ITSM Processes with Cyber Resilience Processes Cyber Resilience Transition Why Cyber Resilience Transition? Basics of Cyber Resilience Transition Cyber Resilience Transition: Controls Interaction Between ITSM Processes and Cyber Resilience Cyber Resilience Operation The Purpose of Cyber Resilience Operation Security Controls in Cyber Resilience Operation Interaction Between IT Processes and Cyber Resilience Interaction Between ITSM Functions and Cyber Resilience Cyber Resilience Continual Improvement Continual or Continuous Improvement Maturity Models Continual Improvement Controls The Seven-Step Improvement Process The ITIL CSI Approach Cyber Resilience Roles & Responsibilities Segregating Duties Dual Controls

An Uncommon Blend: BRM, Lean & Project Management There are many process frameworks and methodologies that can help generate value. The challenge is not about selecting the 'right one' but with establishing logical points of integration between complementary bodies of knowledge that can lead to the value creation. When thoughtfully combined, Business Relationship Management (BRM), Lean and Project Management frameworks can be used to manage complex situations. From guiding corporate transformation initiatives to the identification/ resolution of challenging problems which effect day-to-day business operations, this uncommon blend can produce impressive results.Learning Objectives In this session, a brief overview of BRM and Lean best-practices will be provided. Create clarity around the greater vision and mission of transformation generating programs Increase relationship maturity between Business Partner & IT Provider that prevented the production of 'waste' Identification of unrecorded work activity that was acknowledged by the means of updated job descriptions or was retired due to unnecessary, non-value-added status Application of BRM techniques that resulted in the creation of performance measurements that matter and continuity between business processes and their enabling IT capabilities

Know Your Leadership Compass Business leaders, managers, and directors may be brilliant leaders in one situation and may not have the same results in another. Management gurus agree: Anyone can lead, but not everyone can be a successful leader. The previously embraced command-and-control techniques are increasingly ineffective. Today's business environment demands leaders to be alert, agile, enterprising, and skilled in the art of diplomacy. As a leader, it's imperative to articulate who you are, what you stand for, and why you're excited to lead your team. Are these areas you feel you need to develop? If so, join us for this session on developing your 'Leadership Compass' - a roadmap to leading with passion and purpose. It is a highly interactive, reflective process that sets a path to transformational leadership. You will receive navigational direction to support others as you assert your leadership maturity and learn how your thinking and behavior impacts the way you lead others. Identify your leadership foundation Understand value-based leadership and align your actions accordingly Develop, communicate, and leading with a compelling vision Learn how to lead others and build collaboration, teamwork, and trust Regulate the organizational temperature so you and others are motivated to do their best

Enabling Agility by Measuring What Matters Sally is simply a transformer-someone who is passionate about helping teams and organizations do what they do better. In this session, she aims to help transformation leaders assess their transformation maturity in each of the 7 Pillars of Enterprise Business Agility; and understand how to accelerate their transformation by aligning teams to outcomes and removing their obstacles. What is Business Agility? Challenges and Enablers The 7 Pillars of Enterprise Business Agility The 3 Metrics that Matter Aligning Teams to Outcomes Measuring Team Health and Removing Obstacles This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Enabling Agility by Measuring What Matters Sally is simply a transformer-someone who is passionate about helping teams and organizations do what they do better. In this session, she aims to help transformation leaders assess their transformation maturity in each of the 7 Pillars of Enterprise Business Agility; and understand how to accelerate their transformation by aligning teams to outcomes and removing their obstacles. What is Business Agility? Challenges and Enablers The 7 Pillars of Enterprise Business Agility The 3 Metrics that Matter Aligning Teams to Outcomes Measuring Team Health and Removing Obstacles This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Intentionally Strategic Many organizations struggle to focus. Dr. Zeitoun finds this to be the case regardless of industries, geographies, complexity, or even their level of operational maturity. Being intentionally strategic requires courage; systems view capacity; and immense appetite for true listening and learning. In this presentation, Dr. Zeitoun will share his insights for maturing the dialogue amongst executives and organizational leaders, intentionally developing their strategic mindset, adn for creating the culture of passionate willingness to have the tough crucial discussions. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

DASA DevOps Professional: Enable and Scale: In-House Training DevOps embodies both cultural changes and practices through which organizations can facilitate the IT functions of software development (Dev) and software operation (Ops). The DevOps movement advocates automation and phase-based monitoring practices. Its objectives include: Decreasing development cycles · Increasing deployment frequency Improving the reliability of releases Developing a closer alignment with business objectives The DASA DevOps Professional: Enable and Scale course (formerly known as DevOps Practitioner) is designed to provide individuals with the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions, the course will help you understand how to apply the necessary skills to practice DevOps. Building on the knowledge learned on theFundamentals course (the 'why'), you will learn the 'how'. The DevOps Professional: Enable and Scale course focuses on improving the skill set of the DASA competency model, which includes competencies like Courage, Teambuilding, DevOps Leadership, and Continuous Improvement. On completion of the DASA DevOps Professional: Enable and Scale training and passing the exam, the certification is awarded. What you will Learn At the end of this program, you will be able to: Explain the importance of DevOps culture and the aspects that can influence it Explain why courage, teambuilding, leadership, and continuous improvement are required in a DevOps environment Explain why courage is essential to enable trust, honesty, and experimentation Identify and evaluate different types of behavior in a DevOps environment Recognize the signals indicating impediments and/or team dysfunctions Describe how to form good DevOps teams and assess their maturity List the effects of happiness and motivation on team performance Identify how leaders encourage feedback and transparency Discuss the factors that leaders can influence to build trust Explain how and why leaders promote a 'safe to fail' environment Analyze value streams to improve throughput and flow Facilitate the tools for continuous improvement: structured problem-solving workshops, Story Mapping sessions, and retrospectives TEAMBUILDING Teambuilding is about understanding the other's point of view, collaboration, mutual accountability, common purpose, and the ability to integrally support the service/product. Design Teams Characteristics of a DevOps team Skills of a DevOps Team Self-organization and autonomy Rules to consider when designing DevOps teams Build Teams Effects of happiness and motivation on performance Feedback Creating high-performance teams Governance Governance within teams and between multiple teams Governance between organizations DevOps contracts DEVOPS LEADERSHIP This module describes how to facilitate teams to high performance, DevOps behavior, transparency, and a service lifecycle mindset. Build Culture Creating the right environment and providing vision and purpose Stimulating the right behavior Servant leadership: giving control, supporting, and inspiring Create Purpose Defining and aligning purpose Purpose of having a purpose Alignment versus autonomy Be a Servant Leader Give control to the team Inspire and support the team Focus on Success Output versus outcome Measuring and steering COURAGE The Courage module is about coaching courageous behavior, proactivity, reflection, trust, open discussions, experimentation, fail fast, and the courage to change. Build Courage The importance of courage Courage in relationship with leadership and feedback Enabling courage at the team level Dealing with failure Think Different Courage day to day Encourage critical thinking Techniques to promote courageous behavior VALUE CUSTOMER-CENTRIC ACTION This module describes the important aspects that are relevant to identify and deliver the required and expected value for all relevant stakeholders. Aspects of Value and Managing Expectations The different aspects of value Stakeholder management Customer collaboration and using customer feedback How to do prioritization CONTINUOUS IMPROVEMENT Continuous improvement describes the importance of a Kaizen mindset, quality at the source, first time right, knowledge-sharing, and the ability to adapt. Build Flow Understanding the importance of flow Using Lean to optimize flow Kaizen as a mindset Radical change versus Kaizen Using Pull to optimize flow Continuous Improvement Tools Kaizen Event Value Stream Mapping Visual Management Retrospective Daily Standup Five Times Why