4603 Courses delivered Online

Our exceedingly popular General Manager Course will quickly teach you all the skills needed to oversee and control the administrative tasks of any leisure facility or corporate event. The wide range of managerial abilities necessary to excel as a Hospitality Manager will be delivered to you in one complete package. This expertly written guide will boost your career in Hospitality and allow you to become a valued asset in this sector. You will be presented with a detailed overview of the hotel industry and tutored in the art of recruiting and developing a specialised Hospitality team. All aspects of industry expectations are then taught to you, including; catering, housekeeping, travel, and finance. This complete learning package will provide everything you need as a manager to supply outstanding customer service that will be respected and admired in the business. The General Manager Course provides a wealth of knowledge and recommendations for all levels of learners and enables their career progression in the Hospitality sector. Whether you run a small hotel or organise large corporate events, each online module will add extensive abilities to your resume. The interactive exercises and assessments will affirm your potential and raise your confidence in becoming an accomplished Hospitality Manager. Why choose this General Manager Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional charge of 9.99 and PDF Certificate at 4.99. Who is this course for? This course is aimed at those individuals who work in hotel and leisure industries or organise large hospitality events regularly. It will prove equally useful to departmental leaders or small business owners. Career path The training offered by the General Manager Course will be of great use to those working in hotels or other leisure facilities. As such, it will significantly enhance the careers or roles of: Hospitality Managers Hotel Managers Event Managers Accommodation Managers Catering Manager Conference Centre Manager

Our exceedingly popular Hotel Manager Course will quickly teach you all the skills needed to oversee and control the administrative tasks of any leisure facility or corporate event. The wide range of managerial abilities necessary to excel as a Hospitality Manager will be delivered to you in one complete package. This expertly written guide will boost your career in Hospitality and allow you to become a valued asset in this sector. You will be presented with a detailed overview of the hotel industry and tutored in the art of recruiting and developing a specialised Hospitality team. All aspects of industry expectations are then taught to you, including; catering, housekeeping, travel, and finance. This complete learning package will provide everything you need as a manager to supply outstanding customer service that will be respected and admired in the business. The Hotel Manager Course provides a wealth of knowledge and recommendations for all levels of learners and enables their career progression in the Hospitality sector. Whether you run a small hotel or organise large corporate events, each online module will add extensive abilities to your resume. The interactive exercises and assessments will affirm your potential and raise your confidence in becoming an accomplished Hospitality Manager. Why choose this Hotel Manager Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional charge of 9.99 and PDF Certificate at 4.99. Who is this course for? This course is aimed at those individuals who work in hotel and leisure industries or organise large hospitality events regularly. It will prove equally useful to departmental leaders or small business owners. Career path The training offered by the Hotel Manager Course will be of great use to those working in hotels or other leisure facilities. As such, it will significantly enhance the careers or roles of: Hospitality Managers Hotel Managers Event Managers Accommodation Managers Catering Manager Conference Centre Manager

Warehouse Management: Warehousing, Manual Handling, Supply Chain Management Course Online Are you ready to take your warehouse management skills to the next level? Introducing Warehouse Management: Warehouse Management Course, the comprehensive Warehouse Management: Warehouse Management course designed to equip you with the knowledge and strategies needed to excel in the dynamic world of modern logistics. In today's fast-paced business environment, efficient and effective warehouse management: warehouse management is crucial for any organization's success. The Warehouse Management: Warehouse Management Course goes beyond the basics, providing you with advanced techniques and insights to optimise your warehouse operations and streamline your supply chain. By enrolling in the Warehouse Management: Warehouse Management Course, you will not only enhance your skills and knowledge but also position yourself as a valuable asset in today's highly competitive job market. This Warehouse Management: Warehouse Management Course is suitable for warehouse managers, logistics professionals, supply chain specialists, and anyone aspiring to excel in warehouse management: warehouse management. Don't miss this opportunity to take your career to new heights. Enrol in the Warehouse Management: Warehouse Management Course today and unlock the secrets to achieving operational excellence in the world of logistics. Main Course: Level 5 Warehouse Management Course Free Courses included with Warehouse Management: Warehouse Management Course: Along with Warehouse Management Course you will get free Manual Handling Along with Warehouse Management Course you will get free Supply Chain Management Course Special Offers of this Warehouse Management: Warehouse Management Course; This Warehouse Management: Warehouse Management Course includes a FREE PDF Certificate. Lifetime access to this Warehouse Management: Warehouse Management Course Instant access to this Warehouse Management: Warehouse Management Course 24/7 Support Available to this Warehouse Management: Warehouse Management Course Warehouse Management: Warehousing, Manual Handling, Supply Chain Management Course Online Are you looking to expand your knowledge of warehouse management? You may not be aware, but there is a growing need for knowledgeable and competent warehouse managers. The UK logistics sector is expected to reach £75 billion in revenue by 2023, and with that growth will come a greater demand for skilled warehouse managers. You've found it! You will learn the foundations of warehouse management in this Warehouse Management: Warehouse Management course, along with the skills needed to manage warehouse operations successfully. The e-learning study materials for this Warehouse Management: Warehouse Management course are simple to understand. Who is this course for? Warehouse Management: Warehousing, Manual Handling, Supply Chain Management Course Online Demand for talented warehouse managers is high in recent times. This Warehouse Management: Warehouse Management course could provide you with the edge you need to emerge as the candidate for the job. Whether you’re new to warehouse management or an experienced professional, an endorsed Warehouse Management: Warehouse Management Diploma on your CV could make all the difference. Job opportunities for qualified warehouse management: warehouse management extend to a wide range of industries and sectors, spanning key markets worldwide. Whether you’d prefer to work at home or abroad, this Warehouse Management: Warehouse Management Diploma could broaden your prospects like never before. Requirements Warehouse Management: Warehousing, Manual Handling, Supply Chain Management Course Online To enrol in this Warehouse Management: Warehouse Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Warehouse Management: Warehouse Management Course. Be energetic and self-motivated to complete our Warehouse Management: Warehouse Management Course. Basic computer Skill is required to complete our Warehouse Management: Warehouse Management Course. If you want to enroll in our Warehouse Management: Warehouse Management Course you must be at least 15 years old. Career path Warehouse Management: Warehouse Management Upon completing our Warehouse Management online course, you will gain valuable skills and knowledge about Warehouse Management. Here are some potential career opportunities you can pursue after completing this Warehouse Management course: Warehouse Manager Inventory Control Specialist Logistics Coordinator Supply Chain Analyst Operations Supervisor

Embark on a journey into the world of coffee with our 'Barista Course,' a uniquely crafted experience designed to transform you into a coffee connoisseur. Imagine the aroma of freshly brewed coffee as you learn the art of espresso making, a skill revered by coffee lovers worldwide. This course isn't just about learning; it's an odyssey into the heart of coffee culture. From the intricacies of the Sage Barista Express to the nuances of Oatly Barista, you'll dive deep into the world of espresso mechanics and milk frothing. The definition of a barista transcends mere coffee making - it's about crafting experiences. Whether it's mastering the Sage Barista Pro or exploring the versatility of barista oat milk, our course is tailored for those who aspire to turn their passion into art. Learning Outcomes: Gain comprehensive knowledge of coffee, from bean selection to brewing perfection. Master the use of professional barista coffee machines, including the Sage Barista Touch. Understand espresso mechanics and techniques for consistent quality. Develop skills in milk frothing and latte art, using products like Oatly Barista. Acquire the ability to create a diverse coffee menu and manage coffee bar operations. Why buy this Barista Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Barista Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is Barista Course for? Coffee enthusiasts eager to deepen their understanding of espresso and coffee making. Individuals seeking a career in the vibrant world of coffee and hospitality. Entrepreneurs looking to open their own coffee shop or café. Home baristas wanting to upgrade their skills using machines like the Sage Barista. Career switchers aiming to enter the dynamic and growing field of coffee making. Prerequisites This Barista Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Barista Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Barista: £18,000 - £25,000 Per Annum Café Manager: £20,000 - £30,000 Per Annum Coffee Quality Controller: £25,000 - £35,000 Per Annum Specialty Coffee Trainer: £27,000 - £37,000 Per Annum Coffee Shop Owner: Variable income based on business success Coffee Roaster: £22,000 - £32,000 Per Annum Course Curriculum Section 01: Introduction to Coffee Coffee Tree and Brief History of Coffee 00:15:00 Coffee Varieties 00:20:00 Coffee Growing and Harvest 00:06:00 Coffee Processing Methods 00:08:00 Coffee Grading 00:09:00 First, Second and Third Wave of Coffee 00:11:00 Coffee Defects and Sorting 00:06:00 Section 02: Espresso Machine Introduction to Espresso Machine 00:21:00 Manual, Semi-Auto and Full Auto (Volumetric) Espresso Machines 00:05:00 Working Principles of Volumetric Machines 00:02:00 Espresso Machines Boiler Types 00:05:00 Section 03: Espresso Grinder Espresso Grinder 00:10:00 Grinder Burrs 00:03:00 How to Adjust the Grinder? 00:03:00 Section 04: Introduction to Espresso & Espresso Mechanics Dosing 00:02:00 Distribution 00:02:00 Tamping and Tampers 00:13:00 Inserting the Portafilter 00:03:00 Starting the Pump 00:01:00 Flushing the Group and Cleaning the Portafilter 00:02:00 What is Naked Portafilter? Why is it used? 00:02:00 The Importance of Water 00:04:00 Section 05: Let's Wrap Up Understanding Time Concept and Practices 00:15:00 Under and Over Extraction 00:10:00 Chanelling 00:11:00 Section 06: Milk Frothing Steam Boiler and Steam Wand 00:04:00 Milk Selection 00:06:00 Milk Frothing and Heat Targets 00:17:00 Milk Splitting 00:04:00 The Difference Between Cappuccino and Latte Foam 00:05:00 Section 07: Latte Art First Half 00:05:00 Second Half 00:07:00 Maneuvers 00:04:00 Heart - Positioning and Cutting 00:01:00 Pouring Workouts 00:07:00 Section 08: Menu Espresso Variations 00:02:00 Espresso with Water 00:03:00 Espresso with Milk 00:15:00 Espresso with Ice 00:03:00 Section 09: Behind The Bar Coffee Bar Layout 00:07:00 Work Flow 00:06:00 Clothing & Apparel 00:04:00 Hygiene 00:03:00 Real Life Scenarios and Simulation 00:07:00 Espresso Machine Cleaning and Maintenance 00:11:00 Assignment Assignment - Barista Course 00:00:00

Duration 5 Days 30 CPD hours This course is intended for Built for IT Professionals working with Citrix ADC and Gateway, with little or no previous Citrix networking experience. Potential students include administrators, engineers, and architects interested in learning how to deploy or manage Citrix ADC or Citrix Gateway environments. Overview Identify the functionality and capabilities of Citrix ADC and Citrix Gateway Explain basic Citrix ADC and Gateway network architecture Identify the steps and components to secure Citrix ADC Configure Authentication, Authorization, and Auditing Integrate Citrix Gateway with Citrix Virtual Apps, Citrix Virtual Desktops and other Citrix components Expand your Citrix networking knowledge and skills by enrolling in this five-day course. It covers Citrix ADC essentials, including secure load balancing, high availability and operations management, and also focuses on Citrix Gateway. You will learn to deliver secure remote access to apps and desktops integrating Citrix Virtual Apps and Citrix Desktops with Citrix Gateway Getting Started Introduction to Citrix ADC Feature and Platform Overview Deployment Options Architectural Overview Setup and Management Basic Networking Networking Topology Citrix ADC Components Routing Access Control Lists ADC Platforms Citrix ADC MPX Citrix ADC VPX Citrix ADC CPX Citrix ADC SDX Citrix ADC BLX High Availability Citrix ADC High Availability High Availability Configuration Managing High Availability In Service Software Upgrade Troubleshooting High Availability Load balancing Load Balancing Overview Load Balancing Methods and Monitors Load Balancing Traffic Types Load Balancing Protection Priority Load Balancing Load Balancing Troubleshooting SSL Offloading SSL Overview SSL Configuration SSL Offload Troubleshooting SSL Offload SSL Vulnerabilities and Protections Security Authentication, Authorization, and Auditing Configuring External Authentication Admin Partitions Monitoring and Troubleshooting Citrix ADC Logging Monitoring with SNMP Reporting and Diagnostics AppFlow Functions Citrix Application Delivery Management Troubleshooting Citrix Gateway Introduction to Citrix Gateway Advantages and Utilities of Citrix Gateway Citrix Gateway Configuration Common Deployments AppExpert Expressions Introduction to AppExpert Policies Default Policies Explore Citrix ADC Gateway Policies Policy Bind Points Using AppExpert with Citrix Gateway Authentication, Authorization, and Secure Web Gateway Authentication and Authorization Multi-Factor Authentication nFactor Visualizer SAML authentication Managing Client Connections Introduction to Client Connections Session Policies and Profiles Pre and Post Authentication Policies Citrix Gateway Deployment Options Managing User Sessions Integration for Citrix Virtual Apps and Desktops Virtual Apps and Desktop Integration Citrix Gateway Integration Citrix Gateway WebFront ICA Proxy Clientless Access and Workspace App Access Fallback SmartControl and SmartAccess for ICA Configuring Citrix Gateway Working with Apps on Citrix Gateway RDP Proxy Portal Themes and EULA

Duration 2 Days 12 CPD hours This course is intended for The course is targeted at professionals who have never worked with Microsoft 365 before, or who have yet to move beyond its basic functions. The target audience typically includes individuals, professionals, and organizations who are looking to improve their productivity, collaboration, and communication using the suite of applications and services provided by Microsoft 365. This could include office workers, project managers, IT professionals, and small to large-scale businesses who want to maximize the benefits of cloud-based solutions for their daily operations.  Overview Upon successfully completing this course, students will have confidence in using the Microsoft 365 applications. Students will increase their work productivity and decrease time on completing tasks. In this course, students will learn how to use different tools of Microsoft 365 for better online collaboration, including OneDrive, SharePoint, Teams, Excel, Outlook, Word, and PowerPoint. First Steps in Office 365 The Difference Between Office 365 and Microsoft 365 Pros and cons of Microsoft 365 First Steps on mobile devices OneDrive Introduction - What is Microsoft OneDrive? How To Access Microsoft OneDrive? Upload Files Share Files Sync Files Recycle Bin Using OneDrive How To Access Onedrive On Phone? Teams - Simplify Collaboration within Companies Discover new ways to collaborate and communicate An introduction to your central place in Office 365 How to launch and install Teams The Interface of Microsoft Teams Use the Teams window to structure your organization Use Channels to structure the Teams window Use Tabs to access tools and information Communicate with others via Chat Keep track of activities Meetings, video conferencing and screen sharing Share files effectively Manage teams and permissions for organizational structuring Use Teams effectively on mobile devices Final remarks SharePoint Sites Introduction First Steps Document Library - First Steps Document Library - Set and Manage Alerts Document Library - Understanding Versioning Sync Libraries Share a Site Picture Library Lists Calendar Tasks Discussion Board Outlook First Steps in Mail Improved Search Function Work with Folders Settings Working with the Mail App Calendar People Tasks Excel Online Introduction Open and Edit an Excel Online Workbook Limitations of Excel Online Create a New Workbook with Excel Online Edit a Workbook Simultaneously with another Person Working with the Excel AppUse Excel effectively on mobile devices PowerPoint Online Introduction Open a PowerPoint Online Presentation Edit a Presentation Online Limitations of PowerPoint Online Create a Presentation with PowerPoint Online Working with the PowerPoint App Use Power Point effectively on mobile devices Word Online Introduction Open and Edit a Word Document Online Limitations of Word Online Create a New Document Edit a Document Simultaneously Working with the Word App

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Course Overview: Embark on an exhilarating journey into modern web designing with our captivating Counselling Course - Modern Web Designing - Level 2. This course presents an invaluable opportunity to explore the latest techniques and trends in web design, providing you with the skills to create visually stunning and user-friendly websites that captivate audiences.The Modern Web Designing - Level 2 course is meticulously designed to equip learners with a profound understanding of contemporary web design. It dives deep into essential components, ranging from the foundational pillars of HTML and CSS to the flexible utilities of Bootstrap, culminating in creating engaging landing pages and professional business sites. Enrol today and unlock your potential in the exciting world of modern web design. Key Features of the Course: CPD Certificate: Upon completing this course, you will receive a Continuing Professional Development (CPD) certificate, adding a valuable credential to your portfolio. 24/7 Learning Assistance: We will be available round the clock to provide comprehensive learning support, ensuring your success throughout the course. Who is This Course For? This course is tailored for individuals passionate about web design and those seeking to enhance their knowledge in this field. Whether you are a freelancer, entrepreneur, or aspiring web designer, this course will give you the essential skills and knowledge to excel in modern web design. What You Will Learn: In this comprehensive Counselling Course - Modern Web Designing - Level 2, you will undergo a transformative journey to become a skilled web designer. Starting with the fundamentals of HTML and CSS, you will learn to create and structure web pages, manipulate text and images, and create hyperlinks for seamless navigation. Building on this foundation, you will delve deeper into CSS, mastering the art of styling web pages with colours, borders, fonts, and backgrounds. You will also gain expertise in positioning, padding, and margin to achieve precise layout control. The course then introduces you to Bootstrap, a widely-used framework that enhances your design process. You will learn to install and utilise Bootstrap, harnessing its grid system to create responsive layouts adaptable to various screen sizes. Furthermore, you will incorporate interactive elements like images and buttons into your web pages using Bootstrap. As the course progresses, you will focus on creating specific types of websites. You will learn to design compelling landing pages that entice visitors and drive action. Techniques for showcasing key information, incorporating eye-catching images, and collecting user data through opt-in forms will be explored. Additionally, you will master the creation of business websites, implementing advanced techniques such as fancy fonts, dynamic carousels, Google Maps integration, and Font Awesome icons. Why Enrol in This Course: Top Reviewed Course: Our Counselling Course - Modern Web Designing - Level 2, has garnered rave reviews from learners worldwide, attesting to its effectiveness in delivering helpful and actionable knowledge. Recently Updated: This course has been meticulously updated to incorporate the latest trends, techniques, and best practices in modern web designing, ensuring you receive the most relevant and up-to-date training. Trending Skill: Web design is a highly sought-after skill in the digital era, with a growing demand for talented designers who can create captivating online experiences. By mastering this skill, you will be a valuable asset in the job market. Requirements: To enrol in this course, you only need a basic understanding of computer operations and access to a computer with an internet connection. No prior experience in web design is required. Career Path: Upon completing this course, you can pursue various rewarding careers in the field of web design, including: Web Designer - Average UK Salary: £30,000 to £45,000 Front-end Developer - Average UK Salary: £25,000 to £50,000 UI/UX Designer - Average UK Salary: £35,000 to £55,000 Freelance Web Designer - Average UK Salary: £200 to £400 Digital Agency Designer - Average UK Salary: £25,000 to £40,000 E-commerce Website Designer - Average UK Salary: £30,000 to £45,000 Graphic Designer - Average UK Salary: £20,000 to £35,000 Certification: Upon completing this course, you will receive a CPD certificate, demonstrating your proficiency in modern web design. This certificate will testify to your skills and enhance your credibility in the field. Don't miss out on this exciting opportunity to master the art of modern web design. Enrol in our Counselling Course - Modern Web Designing - Level 2 today and unlock your potential in the captivating world of web design. Course Curriculum 8 sections • 66 lectures • 08:06:00 total length •1.1 Intro: 00:03:00 •1.2 Install the Tools and Get Started: 00:05:00 •2.1 Intro to HTML: 00:01:00 •2.2 What is HTML: 00:11:00 •2.3 Start a New HTML File & Use Tags: 00:12:00 •2.4 Header Tags: 00:05:00 •2.5 Edit Text: 00:09:00 •2.6 Links: 00:09:00 •2.7 Images: 00:10:00 •2.8 Lists: 00:04:00 •2.9 Challenge 1: 00:16:00 •2.10 HTML Outro: 00:01:00 •3.1 CSS Intro: 00:04:00 •3.2 Add CSS Styles: 00:16:00 •3.3 Classes and IDs: 00:07:00 •3.4 Borders: 00:06:00 •3.5 Sizing: 00:04:00 •3.6 Padding and Margin: 00:07:00 •3.7 Text Styles: 00:04:00 •3.8 DIVs: 00:08:00 •3.9 Postioning: 00:08:00 •3.10 Hover: 00:03:00 •3.11 Easily Center Elements: 00:02:00 •3.12 Fonts: 00:06:00 •3.13 Challenge: 00:23:00 •3.14 CSS Outro: 00:01:00 •4.1 Intro to Bootstrap: 00:02:00 •4.2 Install Bootstrap: 00:10:00 •4.3 Indenting and Containers: 00:07:00 •4.4 The Grid System: 00:16:00 •4.5 Images: 00:07:00 •4.6 Buttons: 00:06:00 •4.7 Challenge 3: 00:11:00 •4.8 Bootstrap Outro: 00:01:00 •5.1 Landing Page Intro: 00:01:00 •5.2 Sketch Your Landing Page: 00:05:00 •5.3 The Top Section: 00:16:00 •5.4 Polish the Top Section: 00:06:00 •5.5 Adding Images: 00:11:00 •5.6 The Main Points Section: 00:14:00 •5.7 Collecting Emails With an Opt-In Form: 00:11:00 •5.8 Challenge 4: 00:03:00 •5.9 Landing Page Outro: 00:02:00 •6.1 Business Site Intro: 00:01:00 •6.2 Sketch Up: 00:03:00 •6.3 Using Fancy Font Logo: 00:07:00 •6.4 Carousel Basics: 00:10:00 •6.5 Carousel Extras: 00:09:00 •6.6 Text on Images: 00:15:00 •6.7 Phone Number Icon: 00:04:00 •6.8 Google Maps: 00:13:00 •6.9 Font Awesome: 00:09:00 •6.10 Challenge 4: 00:08:00 •6.11 Business Site Outro: 00:01:00 •7.1 Intro: 00:01:00 •7.2 Portfolio Sketch: 00:08:00 •7.3 Jumbotron: 00:10:00 •7.4 Nav Bar: 00:24:00 •7.5 Panels: 00:11:00 •7.6 Challenge 5: 00:13:00 •7.7 Portfolio Outre: 00:01:00 •8.1 Hosting: 00:01:00 •8.2 Bluehost: 00:06:00 •8.3 Uploading: 00:05:00 •8.4 Tips: 00:11:00 •8.5 Hosting Outro: 00:01:00

Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field. A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Enrol now to learn all about it! Learning outcomes Instant access to verified and trusted information Participate in creative and interactive training exercises Rapid assessment and instruction for all subjects The freedom to study anywhere, at your own pace Professional support from dedicated instructors dedicated to online learning Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Relationship Manager course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it. Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information. ****Course Curriculum**** Here is the curriculum breakdown of course: Module 01: Introduction to Customer Relationship Management (CRM) What is Customer Relationship Management? Why Customer Relationship Management? Commercial usages of CRM The Benefits of the Customer Value Management Approach Summary Module 02: CRM Fundamentals Defining CRM Types of CRM Misunderstandings CRM Models Customer Lifecycle Summary Module 03: CRM Strategies CRM Perspectives Functional LevelCustomer-facing Front-end LevelCompany-wide Level Elements of a CRM Strategy CRM VisionCulture of Customer OrientationIntegration and Alignment of Organizational ProcessesData and Technology SupportCRM Implementation Developing a CRM Strategy Step 1: Gaining Enterprise-Wide CommitmentStep 2: Building a CRM Project TeamStep 3: Analyzing Business RequirementsStep 4: Defining the CRM Strategy Customer Strategy Summary Module 04: Data Analysis in CRM The Perspectives of Data Analysis Tools for Data Analysis Correlation AnalysisRegression AnalysisFactor AnalysisCluster AnalysisConjoint Analysis Data Analysis Methodology Customer SegmentationRecency-Frequency-Monetary ValueLifetime Value AnalysisPredictive ModellingMarket Basket Analysis (MBA)Click Stream AnalysisPersonalisation Summary Module 05: CRM Databases Types of Databases Customer DatabaseProspect DatabaseCluster DatabaseEnhancement Database The Benefits of Marketing Databases Application of Marketing Databases Applications that Affect Customer RelationshipApplications that Affect Other Business Operations Summary Module 06: Deepening Customer Relationship Importance of Customer Acquisition and Retention Customer Acquisition The Cost of Customer Acquisition Customer Retention Reorganisation for Retaining Customers Customer Retention Marketing Strategies Summary Module 07: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Summary Assessment Module 08: Negotiation Techniques Basic Types of Negotiations Phases of Negotiation PreparationDevelopmentClosure Negotiation Techniques Strategies for Identifying Mutual Gain Effective Negotiation Practise Negotiation on Behalf of Others Summary Assessment Module 09: Conflict Management Definition of Conflict Benefits of Confrontation Prevention of Conflicts Anger Management Conflict Resolution Techniques ResearchPresentationTake Action Summary Assessment Module 10: Time Management Activities Planning and Prioritising Overcoming Procrastination Crisis Handling Organising Workspace to Make Better Use of Time Planning of Meetings Summary Assessment Module 11: Handling Customer Complaints Importance of Handling Customer Complaints Principles of Good Complaint Handling Getting it RightBeing Customer FocusedBeing Open and AccountableActing Fairly and ProportionatelyPutting things rightSeeking Continuous Improvement The Role of CRM in Handling Customer Complaints Summary Module 12: Future of CRM Trends Driving Change in Customer Interaction The Changing Face of CRM What is Digital CRM Digital CRM in Practice Where to Start Cyber Security Concerns Summary Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs. Requirements No formal qualification is required. Career path Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Relationship Manager Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Relationship Manager Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

You've undoubtedly made decisions when you were stressed and regretted them later. We've all been there. When in high-stress situations and under pressure, we tend to make dumb mistakes. But if you are in a management position at a company or are the owner of a business, then you are always under pressure, and you can't afford dumb decisions. In this Decision Making in High Stress Situations course, you get to learn how to make the right decisions even under intense stress and pressure. You also learn how stress affects decision-making, the constant pressure traps you fall for, and how to avoid them. With the help of this Decision Making in High Stress Situations course, you will be able to make the right decisions under stressful situations, regardless of whether it's a personal situation, organisational, or to mitigate conflicts. The Decision Making in High Stress Situations course is informative and packed with step-by-step lessons on: What is Decision Making? Stress and Its Impact Time Stress and Decision Making Personal Level Decision making Under Stress Organisational Level Decision making Under Stress Decision-Making for Conflict Management Each lesson is structured, and the course is overall made in a way that answers all your Decision Making in High-Stress Situations related questions. You will get everything you need all in one place. Learn how to stay as cool as a cucumber under stress - enrol in the course now. The Decision Making in High Stress Situations course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all Decision Making in High Stress Situations course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why should you choose the Decision Making in High Stress Situations course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Decision Making in High Stress Situations program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the Curriculum breakdown of Decision Making in High Stress Situations Course: Module 1: What is Decision Making? This module covers the following topics: Decision Making Classifying Decision Making The Decision Making Process Key Ingredients for Effective Decisions Team Decision Making Corporate Culture and Decision-Making Module 2: Stress and Its Impact This module covers the following topics: What is Stress? Stress at Work Effects of Stress in Decision Making Various Pressure Traps Psychobiology of Stress and Health Difference between Pressure and Stress Module 3: Time Stress and Decision Making This module covers the following topics: Decision Making Under Time Stress Time Perception Models Manipulations of Time Pressure Time and Task Adaptation Adapting to Time Constraints Time Pressure in Negotiation Time Pressure in Mediation Module 4: Personal Level Decision Making Under Stress This module covers the following topics: Improving Decision Making Skills Learn How to Avoid Stress at Work Basic Models to Explain Decision Making Behaviour Under Stress Strategies that address the Cause of Stress Tips on Excellent Decision-Making Rules for Success When Stress Is High Module 5: Organisational Level Decision Making Under Stress This module covers the following topics: Overview of Decision Making Process Mechanism of Organisational Influence Individuals Role in Organisational Decision Making System Information Flow The Structure of Decision Making System Individual Approaches to Stress Management Managerial Approaches to Stress Management Organizational Approaches to Stress Management Module 6: Decision Making for Conflict Management This module covers the following topics: What is Conflict? Stages of Conflict Workplace Conflict Resolution Decision Making under Conflict and Cognitive Control Conflict Management and Decision Making Assessment Process Once you have completed all the modules in the Decision Making in High Stress Situations course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Decision Making in High Stress Situations course. Show off Your New Skills with a Certificate of Completion The learners have to complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 1: What is Decision Making? 21:13 1: Module 1: What is Decision Making? Preview 21:13 Module 2: Stress and Its Impact 15:15 2: Module 2: Stress and Its Impact 15:15 Module 3: Time Stress and Decision Making 15:17 3: Module 3: Time Stress and Decision Making 15:17 Module 4: Personal Level Decision making Under Stress 19:15 4: Module 4: Personal Level Decision making Under Stress 19:15 Module 5: Organisational Level Decision making Under Stress 11:24 5: Module 5: Organisational Level Decision making Under Stress 11:24 Module 6: Decision Making for Conflict Management 16:36 6: Module 6: Decision Making for Conflict Management 16:36 Assessment (Optional) 14:00 7: Assessment 14:00 Order Your Certificate 02:00 8: Order Your CPD Certificate 01:00 9: Order Your QLS Endorsed Certificate 01:00 Who is this course for? This Decision Making in High Stress Situations course is for people who want to quickly and easily learn about Decision Making in High-Stress Situations. Requirements There are no previous knowledge requirements for the Decision Making in High Stress Situations program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path The course is designed to help you get the job you've always wanted, get promoted at work, go freelance, or launch your own business. You may improve your career and keep your skills up to date by taking this course with a salary range of £35,000 to £65,000 per annum in the UK. Office Manager Operations Manager Senior Manager Personal assistant Project Manager Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed