3980 Courses delivered Online

The relevant industry experts developed this Level 2 Job Search and Interview Skills course. Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Level 2 Job Search and Interview Skills course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Level 2 Job Search and Interview Skills course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Level 2 Job Search and Interview Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Level 2 Job Search and Interview Skills Bundle Course Course 01: Level 2 Job Search and Interview Skills Course 02: Anger Management Course 03: Level 4 Time Management Course ***Other Benefits of this Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- **Anger Management Course Curriculum Module 1: Introduction to Anger What is Anger? Aspects & Facts of Anger The Five Dimensions of Anger What are the Costs of Anger? When Does Anger Become a Problem? Anger Pay-Offs Module 2: The Process in Anger What is the Anger Process? Trigger Thoughts Explained How to Use an Anger Log Module 3: Effect of Anger on Our Thinking What is the Value of Anger? What is Distorted Thinking? Human Behaviour Explained Module 4: How to Manage Anger What is Managing Anger? What are the Relaxation Techniques? Tips and Tricks of Communication What are the Active Listening Skills? What is the Assertive Formula? --------------------- **Level 4 Time Management Course Course Curriculum Module 1: Basics of Time Management What is Time Management? Importance of Time Management What are Time Management Skills? How to Improve Time Management Skills? Implications of Poor Time Management Module 2: Prioritize Your Time Managing Time & Goals Prioritizing Making Lists Managing Your Lists & Priorities Getting It Done Module 3: Organize Your Time Scheduling Project Schedules Module 4: Using Your Time Efficiently Managing Distractions Maintaining A Healthy Rhythm Module 5: Time Management in the Workplace Respecting Other People's Time Keeping Your Team Focused Keeping Your Boss Focused Committing to Personal Change Module 6: Time Management for Students Principles of Time Management for Students Module 7: Time Management Software The Future is Here Project Management Software Information Capture, Sharing, and Development Software Collaboration Software Personal Organization Software and To-Do List Managers Module 8: Create a Value-Based Time Management Plan Does the Way You Spend Your Time Truly Reflect Your Values? Are You Mistaken About Your Priorities? Why Aren't You Spending Time on the Important Stuff? Live a Value-Centered Life Assessment Method After completing each module of the Level 2 Job Search and Interview Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 2 Job Search and Interview Skills course is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Level 2 Job Search and Interview Skills course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Every day, we are exposed to stress, and many people work in stressful environments. Stress can be good in some situations, but it can also deter people from performing well at work. In other cases, stress can become debilitating to the point of affecting your well-being. This Stress Management in Workplace course will provide you with the knowledge and tools you need to manage stress in any situation, including the workplace. This comprehensive Stress Management in Workplace course will help you succeed when dealing with stress and eventually overcoming stressful situations. This Stress Management in Workplace course includes cognitive therapy and stress-releasing practices. It explains how the mind and body react to depression and the relationship between stress and the immune system. It also demonstrates various organisational practices designed to foster a positive working environment among employees. By the end of this course, you will better understand stress management and how to apply it in real life to become stress-free. Learning Outcomes After completing this Stress Management in Workplace course, the learner will be able to: Gain a thorough understanding of workplace stress. Gain in-depth knowledge about rational and irrational beliefs. Understand the ABC framework of REBT. Understand Cognitive Behavioural Therapy (CBT) in the workplace. Know how to identify and Challenge distorted negative thoughts. Why Choose Stress Management in Workplace Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials of Stress Management in Workplace This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Stress Management in Workplace Bundle Course Course 01: Stress Management in Workplace Course 02: Dealing With Difficult People Course 03: Level 5 Mental Health First Aid Certification ***Other Benefits of Stress Management in Workplace Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Stress Management in Workplace course] Detailed course curriculum of the Stress Management in Workplace Course Module 01: Workplace Stress Module 02: Rational and Irrational Beliefs Module 03: The ABC Framework of REBT Module 04: Cognitive Therapy (CT) Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace Module 06: Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts ---------------- Assessment Method After completing each module of the Stress Management in Workplace Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Stress Management in Workplace course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Workplace Stress Management course is suitable for anyone whose work or personal life suffers from stressful thoughts. Requirements There are no specific requirements for this Stress Management in Workplace course because it does not require any advanced knowledge or skills. Career path This Workplace Stress Management course will help candidates be complete and compatible in their professional careers. Certificates Certificate of completion Digital certificate - Included

Self-esteem and assertiveness are two essential skills for life success. None of your life's judgments is more important than what you make about yourself. Without some sense of self-worth, life can be extremely painful and unforgiving. Through this Self Esteem and Assertiveness Skills Course, you will learn some techniques that can dramatically change how you feel about yourself and how you approach the world to get what you want. A healthy self-esteem is necessary for growth and success. So, If you want to gain a solid and compact understanding of this topic and advance your career, this industry-standard, thorough Self Esteem and Assertiveness Skills Course is a good place to start. This comprehensive Self Esteem and Assertiveness Skills Course is designed to help delegates overcome these challenges on both a personal and professional level. This excellent course teaches delegates how to "be all they can be" both inside and outside of the working place. Delegates will learn to recognize their own "behavioral styles" as well as the behavioral styles of others, gaining insight into how they can influence, connect, and have a positive impact on relationships and situations both inside and outside of the workplace. This Self Esteem and Assertiveness Skills Course course will assist you in the process of personal growth by making you more aware of who you are, what you do in this Assertiveness and Self Esteem Development field, and the effects it has on others. Move past your fears, shyness, self-doubt, and negativity. Increase your self-esteem, improve your ability to influence others, and take action that will change your life for the better! Self-esteem & assertiveness are essential components of living a happy and successful life. Building assertiveness and self-esteem are essential for professional success. However, it is impossible to advance in your career without adequate training and guidance. And this Self Esteem and Assertiveness Skills Course Course is perfect for you in this regard. Learning Outcomes After completing Self Esteem and Assertiveness Skills Bundle course, the learner will be able to: Understand the fundamentals of self-esteem. Understand the fundamentals of assertiveness. Understand the importance of assertive communication. Understand the four basic styles of communication. Know how to respond to criticism. Gain a solid understanding of the XYZ formula for effective assertive communication. Gain in-depth knowledge of assertiveness in the workplace. Why Choose Self Esteem and Assertiveness Skills Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Self Esteem and Assertiveness Skills Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Course. ***Courses are included in this Self Esteem and Assertiveness Skills Course Course 01: Self Esteem and Assertiveness Skills Course 02: Level 7 Life Coaching Course 03: Dealing With Difficult People ***Other Benefits of this Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Self Esteem and Assertiveness Skills course ] This comprehensive and accurate Self Esteem and Assertiveness Skills Course is an excellent place to start your career. You will gain a practical and theoretical understanding of this course, which will help you stand out from the competition and increase your earning potential in no time. So, once you've finished this exceptional Self Esteem and Assertiveness Skills Course, you'll have the practical knowledge and skills to pursue a variety of career opportunities in the field of assertiveness and self-esteem. After completing this Self Esteem and Assertiveness Skills Course, you'll be ready to take on any challenge and start your career in your desired industries/sectors by developing your skills. This Self Esteem and Assertiveness Skills Course will also improve your existing skills by taking them to the next level and providing up-to-date knowledge for facing tomorrow's challenges. This Self Esteem and Assertiveness Skills Course allows you to monetise your skills and makes success much easier. This course is appropriate for both full-time and part-time students and can be completed at your own pace. Our Self Esteem and Assertiveness Skills Course is the ideal one-stop solution for you to manage stress and develop persistence in your Assertiveness and Self Esteem Development work. Simply enroll in our Self Esteem and Assertiveness Skills Course, and we will take care of the rest. Detailed course curriculum *** Self Esteem and Assertiveness Skills *** Module 1: Understanding Self Esteem Defining Self-Esteem Signs of Low and High Self-Esteem What Causes Low Self-esteem? How is Low Self-esteem Related to Mental Health? Strategies to Build Healthy Self-Esteem How to Increase Your Self-esteem? What Can Friends and Family Do Help? Module 2: Understanding Assertiveness What is Assertiveness? The Origins of Assertiveness The Assertive Journey The Confidence Lane The Four Basic Styles of Communication Assertiveness vs. Aggressiveness Assertiveness vs. Passiveness Assertive Styles With Body Language Responding to Criticism Module 3: Assertiveness in Communication Assertive Communication Importance of Assertive Communication Outcomes & Benefits of Assertiveness Important Facts About Assertiveness Facets of Assertiveness XYZ Formula for Effective Assertive Communication Applications of Assertiveness Module 4: Assertiveness in Workplace Managing Assertively Assertive Roles at Work Managing Workplace Conflict 'I' Messages or 'I' Statements Social Confidence ------------------------- ***Free Courses: ------------------------- ***Level 7 Life Coaching*** Course Curriculum Module 01: Life Coaching Fundamentals Module 02: The Process of Life Coaching Module 03: Emerging Communication Skills Module 04: Introduction to Neuro-Linguistics Programming (NLP) Module 05: Mental Skills Development Module 06: Physical Skills Development Module 07: Body Language Module 08: Emerging Organizational Skills Module 09: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression ------------------------- ***Dealing With Difficult People*** Course Curriculum Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type ------------------------- Assessment Method After completing each module of the Self Esteem and Assertiveness Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Self Esteem and Assertiveness Skills Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Self Esteem and Assertiveness Skills Course is ideal for anyone who wants to understand why Self Esteem & Assertiveness skills are important, how to develop and improve them, and how to advance their career. Including: Managers Team Leaders Office Executives Office Administrators Employees Business people Secretaries Receptionists Requirements Students who intend to enrol in Self Esteem and Assertiveness Skills Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This course will help you move forward in your career by providing you with relevant information, skills, and a certificate of completion. You can expect to be significantly closer to achieve your goals after successfully completing this Self Esteem and Assertiveness Skills course. It's also securing the job you want, getting the promotion you deserve, or starting the business of your dreams. Certificates Certificate of completion Digital certificate - Included

Level 2 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

In the face of unforeseen challenges, the strength of your workforce's communication can be the linchpin between mere survival and thriving success. Our comprehensive programme delves into the very core of crisis communication, equipping HR professionals with the acumen to navigate turbulent times with unwavering confidence. From the initial stages of planning to the execution of resilient strategies, every aspect is meticulously crafted to transform potential chaos into an opportunity for cohesive and clear communication. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This programme doesn't just skim the surface. It immerses you into the intricate dance of effective dialogue during critical moments, ensuring you're not just reactive, but proactive. You'll gain insights on how to anticipate and prepare for crises, ensuring that your messages are not only heard but understood. By fostering a resilient workforce, you're not just managing crises-you're leading your team with a steady hand through the storm, ensuring continuity and morale remain steadfast. Join us in reshaping how crises are managed, turning potential pitfalls into platforms for growth and unity. Course Curriculum Module 01: Crisis and HR Manager Module 02: Planning and Managing Communication Module 03: Effective Communication Module 04: Preparing for a Crisis Module 05: Communication During and After a Crisis Module 06: Building a Crisis Resilient Workforce Learning Outcomes: Understand the HR manager's role during crises for effective resolution. Develop strategic communication plans for crisis situations within organisations. Enhance communication skills for clarity and impact in crises. Prepare proactively for potential crises within the workplace. Manage communication effectively during and after crisis events. Build and maintain a crisis-resilient workforce through strategic initiatives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR managers seeking crisis communication expertise. HR professionals aiming to improve crisis readiness. Team leaders handling communication during crises. Business owners enhancing crisis management strategies. Organisational development consultants specialising in resilience. Career path HR Manager Crisis Communication Specialist Employee Relations Manager Corporate Communications Director Organisational Development Consultant Workforce Resilience Coordinator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

A Care Planning and Record Keeping Training Course is essential in the modern world, providing critical skills in creating, implementing, and maintaining effective care plans. The Care Planning process involves detailed modules such as Concept Care Mapping, Planning Care With the Individual in Need, and Safeguarding Children, Young People, and Their Families, which are crucial for personalized care. Learning Care Planning is highly beneficial as it aligns with the UK's Care Planning Policy and emphasizes confidentiality and accurate record-keeping. Mastery of these skills can significantly enhance job opportunities in the UK, where healthcare roles demand meticulous Care Planning abilities. In the UK, professionals in this field can expect an average salary ranging from £20,000 to £30,000 annually, depending on experience and qualifications. The sector is experiencing robust growth, with demand for skilled care planners increasing by approximately 15% annually due to an aging population and heightened focus on quality care standards. This Care Planning course not only improves employability but also ensures adherence to high standards of care, making it indispensable in the current healthcare landscape. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to the Care Planning Process Module 02: Planning Care With the Individual in Need Module 03: Concept Care Mapping Module 04: Implementing and Evaluating the Care Plan Module 05: Maintaining Medical Records Module 06: Care Planning Policy in the UK Module 07: Confidentiality and Record-Keeping Module 08: Safeguarding Children, Young People and Their Families Learning Outcomes: Understand care planning fundamentals and process initiation. Implement individual-centric care plans with precision and empathy. Utilize concept care mapping to enhance care plan effectiveness. Evaluate and adjust care plans for optimal outcomes and satisfaction. Demonstrate proficiency in maintaining accurate medical records consistently. Uphold UK care planning policies while ensuring confidentiality and integrity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Care Planning and Record Keeping Training course is accessible to anyone eager to learn more about this topic. Through this Care Planning Training course, you'll gain a solid understanding of Care Planning and Record Keeping Training. Moreover, this course is ideal for: Healthcare professionals seeking advanced care planning skills. Social workers aiming to improve care coordination and effectiveness. Caregivers in residential or community settings desiring comprehensive training. Administrators and managers responsible for care planning oversight. Individuals aspiring to specialize in safeguarding children and families. Requirements There are no requirements needed to enrol into this Care Planning and Record Keeping Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Care Planning and Record Keeping Training course. Career path After finishing this Care Planning Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Care Planning Training are: Care Coordinator - £22K to £32K/year. Social Worker - £24K to £40K/year. Community Support Worker - £18K to £28K/year. Mental Health Nurse - £24K to £40K/year. Medical Records Officer - £19K to £27K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Learning Outcomes Learn about the disorders seen in childhood and adolescence Gain detailed information about stress and anxiety Enrich your understanding of different types of mental health disorders like, schizophrenia, mood disorder, eating disorder etc Develop the skills to handle self-harming and suicidal thoughts Explore the treatment and therapies used for treating mental health disorder Deepen your knowledge of mental health legislation and services Description Mental health illness is as serious as physical illness. However, many people have very little knowledge in this regard and unaware of what to do if they or any of their loved ones are facing mental health issues. If you are one of them, the Mental Health Awareness course is what you need.  This course will enrich your knowledge and understanding of mental health issues. The highly informative modules will educate you on stress and anxiety. You will learn about a wide range of mental health disorders, for example eating disorders, personality disorder, sleeping disorder and more. The course will help you understand the process of dealing with self harming and suicidal thoughts. Furthermore, you will know about the legislation and services regarding mental health. At the end of the course you will receive a clear understanding of mental health disorders and also receive a certificate of achievement. This certificate will help you pursue a career in the relevant industry. Join now! Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. Method of Assessment At the end of the course, there will be an online MCQ assessment. In order to pass this exam, you must score at least 60%. When you submit the assessment, you will get the results immediately. Career path This course is designed to help you extant your knowledge and understanding of this sector. After completing the course, you will be able to explore career options such as Mental Health Support Worker Social Worker Community Psychiatric Nurse Mental Health Assessor Healthcare Professional Mental Health Practitioner

Course Overview Learn the Latest Skills | Acknowledged by CPD & QLS | MCQ Based Exam & Tutor Support | Interactive Video Training  The Physiotherapy Training Course covers all the essentials of physical therapy as a form of body therapy. You will develop key competencies in physiotherapy, including musculoskeletal therapy, alternative therapy techniques like massage or exercise, and treatments for motor neuron diseases (MND). In addition to the medical background of conditions like osteoporosis, motor neuron disease, and other harm to the neuromuscular system, this Physiotherapy Training Course covers all of the essential techniques of the profession, including the use of aromatherapy, hydrotherapy, TENS machines, and therapeutic ultrasound. Please note that this physiotherapy course does not entitle you to join the HCPC register or acknowledged physiotherapist. This course will not make you a physiotherapist but you will come across all the basic guidelines of physiotherapy to boost and shine your knowledge in this particular field. What Will You Learn? Introduction to Physiotherapy Learn about the various types of physiotherapy In-depth knowledge of injury prevention, back pain, and hydrotherapy Discover the types of therapy techniques and treatment methods How to be a physiotherapist What classes are included in this package? Earn a digital certificate upon successful completion There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you'll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? The Physiotherapy Training Course is suitable for anyone who wants to gain extensive knowledge, potential experience, and expert skills in the related field. This is a great opportunity for all students from any academic background to learn more about this subject. Career Path Training offered by the Physiotherapy Training Course could potentially benefit a range of roles, but would particularly enhance careers in: Physiotherapist Occupational Therapist Health Nutritionist Physical Therapist Sports Physio Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Physiotherapy Training Course, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.