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48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Care: Home Care Assistant is a self-explanatory course for noble social care aspirants. Caregivers and healthcare professionals are blessings to society. They take care of the most vulnerable members of the family and community. So, a care assistant must have proper expertise on this subject. Good care thus depends on good training. This Care: Home Care Assistant course is one of the best training packs. It contains 360-degree training materials on care assistance. This Diploma in Home Care Assistant Training at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development and career progression related to Home Care Assistant substantial and easier than ever! The brilliantly layered modules start with proper healthcare and social care overview. Then it continues with communication training, interpersonal skill training, discussion on the rights and responsibilities of caregivers, safeguarding training, health and safety measures, and care training for children and children with special needs. It takes a complete form with a self-expertise assessment tool within the course. There will be a certificate given on the completion of all assessment criteria. This Care: Home Care Assistant will never make you dissatisfied! Worthy of time, money and energy. Snap up this before it's late, and make your way to the future! Learning Outcome: Care: Home Care Assistant aims to prepare learners with: Strong fundamental knowledge of health and social care Expert communication skills to be used in caregiving Beneficial therapeutic skills and strategies The proper realisation of the roles and responsibilities of a caregiver Ability to operate in any unique setting of caregiving Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of course: ***Home Care Assistant*** Module 01. Introduction to Health and Social Care What is Health and Social Care? Healthcare Overview Who provides Healthcare? Social care overview Who provides social care? Healthcare vs Social Care Why is health and social care a valuable career? Summary Module 02: Communication and its Relevance Necessity of Communication in Health and Social Care Communication in the context of Caregiving Forms of Communication Types of interpersonal interaction Communication and language needs and preferences Building Rapport Environmental factors that influence communication Barriers to communication Strategies for overcoming communication barrier Summary Module 03: Professional Communication and Behaviour Essential Interpersonal Skills Effective Therapeutic Skills and Strategies Communication with Other Healthcare Members Module 04: Rights and Responsibilities as a Health and Social Care Worker Role of Health and Social Care Workers Can carers be charged for support? Ways to Improve Quality of Service Information Sources Reflective Practice Reflection on Practice Reflective in Practice Development How to evaluate your own performance Reflective writing What are your rights as a carer? Conflicting Rights and Responsibilities Summary Module 05: Role as A Caregiver and Healthcare Professional Values promoted by Health and Social care workers What to expect and where to draw the line Codes of Conduct Types of Healthcare Professionals Social Services Advantages of Working Partnerships Summary Module 06: Safeguarding Vulnerable Individuals Safeguarding Who are vulnerable individuals? Dealing with safeguarding issues What Is Abuse? Types and Signs of Abuse Adults, Young People and Children at Risk from Abuse Environmental factors that may make abuse more likely How to Deal with Suspected Cause of Abuse and Disclosure of Abuse Minimising the Risk of Abuse Summary Module 07: Health and Safety Responsibilities Understanding Potential Hazards in Health and Social Care Environments Managing Health and Safety Roles and Responsibilities Involved in Health, Safety and Security Responding to incidents and emergencies in a health and social care environment COSHH Policies COSHH Essentials Summary Module 08: Caring for Children Why Care Matters so Much Children Need Touch Routines for Young Children Clothing Bedtime Summary/Keynotes of the Module Assessment Module 09: Child Protection Definitions Recognition Signs of Neglect Helping Children to Protect Themselves Summary/Keynotes of the Module Assessment Module 10: Children with Special Needs What are Special Needs? What is Disability? Avoiding Stereotypes Use of Appropriate and Sensitive Terminology Special Education Needs Early Support Programme Caring for Children with Feeding and Communication Differences Caring for Children with Mobility Differences Caring for Children with Special Social and Emotional Needs Caring for Children with Complex Needs Summary/Keynotes of the Module Assessment Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Care: Home Care Assistant course is for those who want to take their care assistance passion to a professional level or just want to add to their knowledge. Requirements This program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path Care assistant. Salary: £14,000 to £25,000 Senior care assistant. Salary: £17,000 to £27,000 Social work assistant.Salary: £18,200 to £28,000 Care home advocate. Salary: £19,000 to £30,000 The ranges are shown as per the UK job market. Certificates CPDQS Accredited Certificate Digital certificate - £10 Diploma in Home Care Assistant Training at QLS Level 5 Hard copy certificate - £119 After successfully completing the Diploma in Home Care Assistant Training at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Description: Project management is a very simple and necessary part of all businesses. Without it there are delays, waste and a possibility of not making any money. In order to overcome these problems companies are on the constant lookout for outstanding project managers, and you can be one of those people with the help of this Project Management Complete Course. This course is extensively elaborate and helps you start with understanding the basics such as project management methodology, how to be more successful, execution of plans and more. You will also be able learn about key concepts, initiation, planning and maintaining and controlling a project in order to be a successful project manager. Furthermore you will find out about six sigma and risk assessment as from the perspective of a project manager. Finally you will also learn about Scrum training and understand timelines, roles, events and artefacts. This is the ultimate course for learning about techniques in project management and if you don't get it, you will miss out on the next leadership position in your organisation. Who is the course for? Professionals who are aiming for a leadership position Professionals interested in project management or quality assurance Entrepreneurs who want to learn to optimise their business process Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Project Management Complete Course is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Project Manager Entrepreneurs Quality Assurance HR Managers Supervisor Project Management Complete Course - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Performance Management 00:19:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Lean Process and Six Sigma Module 1: Understanding Lean 00:22:00 Module 2: The Lean Culture 00:19:00 Module 3: The Five Principles of Lean 00:10:00 Module 4: Value and Waste 00:19:00 Module 5: Value Stream Mapping (VSM) 00:19:00 Module 6: The Principles of Flow and Pull 00:14:00 Module 7: Overview of Six Sigma 00:11:00 Module 8: The Define Phase 00:18:00 Module 9: The Measure Phase 00:21:00 Module 10: The Analyse Phase 00:22:00 Module 11: The Improve Phase 00:21:00 Module 12: The Control Phase 00:14:00 Project Management Complete Course - Old Version Project Management Basics Introduction 01:00:00 Creating a Project Management Methodology 01:00:00 Where Does The Buck Stop? 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Maintaining A Budget 01:00:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage By 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:00:00 Keep It Moving 01:00:00 Problems and Solutions 01:00:00 Becoming a Successful Project Manager Module One - Getting Started 00:30:00 Module Two - Key Concepts (I) 01:00:00 Module Three - Key Concepts (II) 01:00:00 Module Four - Initiation (I) 01:00:00 Module Five - Initiation (II) 01:00:00 Module Six - Planning (I) 01:00:00 Module Seven - Planning (II) 01:00:00 Module Eight - Planning Tools 01:00:00 Module Nine - Executing the Project 01:00:00 Module Ten - Maintaining and Controlling the Project 01:00:00 Module Eleven - Closing Out 01:00:00 Module Twelve - Wrapping Up 00:30:00 Advanced Diploma in Project Management- Activities 00:00:00 Six Sigma & Lean Process Module One - Getting Started 00:30:00 Module Two - Understanding Lean 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Risk Assessment Module One - Getting Started 00:30:00 Module Two - Identifying Hazards and Risks 01:00:00 Module Three - Seeking Out Problems Before They Happen (I) 01:00:00 Module Four - Seeking Out Problems Before They Happen (II) 01:00:00 Module Five - Everyone's Responsibility 01:00:00 Module Six - Tracking and Updating Control Measures 01:00:00 Module Seven - Risk Management Techniques 01:00:00 Module Eight - General Office Safety and Reporting 01:00:00 Module Nine - Business Impact Analysis 01:00:00 Module Ten - Disaster Recovery Plan 01:00:00 Module Eleven - Summary of Risk Assessment 01:00:00 Module Twelve - Wrapping Up 00:30:00 Scrum Master Training Introduction 01:00:00 Typical Scrum Timeline 01:00:00 Scrum Roles 01:00:00 Scrum Events 01:00:00 Scrum Artifacts 01:00:00 Summary 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Project Management Complete Course 00:30:00 Final Exam Final Exam- Project Management Complete Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

For those passionate about photography and digital photography, the Art and Photography: 8-in-1 Premium Online Courses Bundle is designed to make you hireable in creative industries like media, advertising, and visual arts. This bundle combines technical excellence with essential soft skills such as communication skills, copywriting, telephone etiquette, and stress management, empowering you to thrive in fast-paced creative roles. With added expertise in Adobe Premiere Pro and project management, you gain the edge employers demand—delivering professional results while managing projects smoothly and maintaining your well-being. Opportunities in art and photography careers are competitive. Don’t let others beat you to the best jobs while you’re still figuring out your skills. Compete High holds a 4.8 rating on Reviews.io and 4.3 on Trustpilot, so you learn from a trusted provider. 📘 Description In creative fields, mastering photography and digital photography is just the start. Professional success also depends on clear communication skills and compelling copywriting to tell your story and market your work. This bundle includes Adobe Premiere Pro training, allowing you to produce stunning video content—an invaluable asset in today’s multimedia-driven industries. Handling client and team interactions requires polished telephone etiquette, while effective project management ensures you deliver on time and on brief. Creative careers can be stressful, which makes stress management a critical skill for sustainability and peak performance. This comprehensive package equips you with technical skills, emotional resilience, and communication tools essential for art and photography careers. ❓FAQ Q: Is this bundle suitable for beginners in photography? A: Yes, it covers foundational photography and digital photography alongside career skills. Q: Will I learn video editing? A: Absolutely. Adobe Premiere Pro is included to boost your video production capabilities. Q: How does stress management help in creative roles? A: It helps you maintain focus and productivity despite the pressures of creative deadlines and client demands.

Step into a rewarding career with the Introduction to Food and Health: 8-in-1 Premium Online Courses Bundle, perfectly crafted for those pursuing roles in food service, public health, nutrition, and hospitality industries. This bundle empowers you with vital skills in Food Safety, Food Science, Hospitality and Catering, Nutrition, Heart Health and Nutrition, Team Leader, Communication Skills, and Public Health — all essential to become highly hireable in today’s competitive job market. Don’t miss this chance to gain a comprehensive skill set that employers are actively seeking. With this bundle, you get unmatched value for money and the confidence to stand out in industries where food quality, health, and team leadership matter. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot, making it a trusted choice for learners worldwide. Description This all-in-one bundle covers the crucial aspects of food and health careers. Gain expertise in Food Safety and Food Science, foundational to maintaining quality and compliance in any food-related role. The inclusion of Hospitality and Catering prepares you to deliver excellent service in customer-facing environments. Nutrition is a growing field, and this bundle offers solid knowledge in Nutrition and Heart Health and Nutrition, which are increasingly important for public health initiatives. Enhance your leadership potential with the Team Leader course and polish your interpersonal skills through Communication Skills training. Lastly, Public Health completes your profile, providing insights relevant to health regulations and community well-being. Together, these courses create a well-rounded professional ready to take on roles in food service, healthcare, hospitality, and public health sectors. FAQ Q: Who should take this bundle? A: Anyone seeking employment or advancement in food service, nutrition, public health, or hospitality industries. Q: Are certificates provided? A: Yes, certificates are awarded for every completed course. Q: How does Team Leader training help my career? A: It equips you with leadership skills crucial for managing teams and projects effectively. Q: Is Public Health relevant to food service jobs? A: Absolutely. Understanding public health standards helps ensure food safety and compliance.

ICA Specialist Certificate in Corporate Governance - Course Overview Corporate governance is a key driver in delivering the right outcomes for organisations and helping them to meet corporate objectives. Regulators view effective corporate governance mechanisms as good indicators of a firm's culture of compliance because good governance is likely to indicate good internal culture. This online course will help you: get to grips with the purpose, key success factors and risks associated with governance understand the impact of good governance on the success of organisational strategies assess and design frameworks that serve your firm's objectives and improve performance evaluate the impact of the digital revolution on governance and future developments ICA Specialist Certificates, awarded in association with Alliance Manchester Business School, the University of Manchester, will help you quickly gain actionable knowledge to boost your confidence and credibility. Upon successful completion of this course, students will be awarded the ICA Certificate in Corporate Governance and will be entitled to use the designation -Spec.Cert(CorpGov) The function and purpose of the organisation The governance of regulated enterprise and the purpose of the Board of Directors The importance, impact and opportunity of organisational culture Conflict management in the organisation Organisational structure, hierarchy and policy frameworks Communication strategy Internal control and influence power Broad-base governance - beyond the balance sheet The digital revolution and its influence on governance Governance - a never ending story

Overview of Housing Officer Join our Housing Officer course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Housing Officer course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Housing Officer course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Housing Officer Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Housing Officer. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Housing Officer course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Housing Officer is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Housing Officer course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Housing Officer Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Course Curriculum Housing Officer Training Module 1: Introduction to Social Housing 00:15:00 Module 2: Career Prospects of Social Housing Manager 00:25:00 Module 3: Tenant Selection and Tenant Management 00:28:00 Module 4: Managing Rental Income and Arrears 00:24:00 Module 5: Time Management 00:37:00 Module 6: Organisational Skills 00:27:00 Module 7: Communication Skills 00:27:00 Module 8: Negotiation Techniques 00:19:00 Module 9: Dealing with Anti-Social Behaviours 00:39:00 Module 10: Stress Management 00:19:00 Module 11: Maintenance, Safety, and Security of Social Housing 00:32:00 Module 12: Resident Involvement in Social Housing 00:31:00

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn how to manage internal and/or external stakeholders’ expectations within a project environment. Course overview Duration: 1 day (6.5 hours) This course is suitable for anyone who has to manage internal and/or external stakeholders’ expectations within a project environment. The course will provide tools and techniques to manage stakeholder’s expectations and needs. It will help participants to map all stakeholders who impact the capability to deliver the desired results. Participants will work with a fictitious project to bring all the analysis and tools to life.  Objectives  By the end of the course you will be able to: Identify both primary and secondary stakeholders Use tools and processes to manage stakeholder expectations Use techniques to help win support for your projects Put together a stakeholder communication plan Determine the best communication methods Build relationships between you and key stakeholders Use influencing skills to influence stakeholders before they influence you Effectively handle conflict that occurs throughout the project lifecycle Determine the fundamental rules of negotiation and how to achieve a satisfactory outcome Content Identification and stakeholder analysis Using a mind map to determine stakeholders and stakeholder groups Analysis of stakeholder interest and power Using different tools to help determine stakeholder needs and expectations Categorising your stakeholders into primary, secondary and key Interviewing stakeholders to determine needs, expectations and politics Influencing strategies Using a planning tool to determine how different stakeholders can be influenced Interviewing stakeholders to determine what will motivate/de-motivate them Looking at communication methods and choosing the most appropriate in order to influence and manage expectations Production the communication strategy Using a case study and project Gantt to produce a detailed communication plan Using a communication plan structure Conflict Management Identifying common causes of conflict in the project lifecycle Finding the most appropriate response to resolve conflicts effectively Determining your default position and understanding why it might not always be right Negotiation The different types of negotiation used in the project environment Determining a simple negotiation process Understanding the principles of effective negotiation – the do’s and don’ts

🌟 Unlock the Power of Person-Centered Care: Enroll Now! 🌟 Are you ready to revolutionize your approach to caregiving? Dive into the transformative world of Person-Centered Care with our comprehensive course! Whether you're a seasoned healthcare professional or an individual seeking to enhance your caregiving skills, this course is your gateway to a more empathetic, effective, and fulfilling practice. Why Person Centered Care? Person-Centered Care isn't just a method; it's a philosophy that places the individual at the heart of care delivery. 🌺 In a world where healthcare can sometimes feel impersonal and fragmented, Person-Centered Care redefines the standard by prioritizing the unique needs, preferences, and values of each person. By fostering authentic connections and building trust, practitioners can create environments where individuals feel heard, respected, and empowered in their own care journey. In this course, you'll explore the principles and practices of Person-Centered Care, gaining valuable insights into communication techniques, holistic assessment strategies, and collaborative decision-making processes. Through real-life case studies and interactive exercises, you'll learn how to tailor care plans to meet the diverse needs of individuals across the lifespan, fostering a culture of dignity, autonomy, and compassion. Benefits of Taking Our Person Centered Care Course ✨ Enhanced Communication Skills: Develop the art of active listening, empathy, and effective communication to build meaningful connections with those in your care. ✨ Individualized Care Plans: Learn how to create personalized care plans that honor each person's unique identity, preferences, and cultural background. ✨ Empowerment and Autonomy: Empower individuals to actively participate in their care decisions, fostering a sense of autonomy, dignity, and self-worth. ✨ Improved Outcomes: By placing individuals at the center of care, you'll contribute to improved health outcomes, increased satisfaction, and enhanced overall well-being. ✨ Professional Growth: Expand your skill set and differentiate yourself as a compassionate and person-centered caregiver in an increasingly competitive healthcare landscape. Who is This For? Our Person-Centered Care course is designed for a diverse range of individuals and professionals, including: 👩‍️ Healthcare Practitioners: Nurses, physicians, therapists, and allied health professionals seeking to deepen their understanding of person-centered approaches to care delivery. 👨‍👩‍👧‍👦 Caregivers: Family caregivers, home health aides, and individuals providing care for loved ones at home or in community settings. 👩‍🏫 Students: Students pursuing careers in healthcare, social work, psychology, or related fields, eager to integrate person-centered principles into their practice from the outset. 👴👵 Long-Term Care Professionals: Professionals working in long-term care facilities, assisted living communities, and hospice settings, committed to enhancing the quality of life for older adults and individuals with complex care needs. Career Path Embarking on the journey of Person-Centered Care opens up a myriad of opportunities for professional growth and advancement: 🌿 Clinical Settings: Apply person-centered principles in hospitals, clinics, and primary care settings to optimize patient outcomes and satisfaction. 🌿 Long-Term Care: Lead culture change initiatives in long-term care facilities, transforming organizational practices to prioritize resident-centered care. 🌿 Community Health: Partner with community organizations and advocacy groups to promote person-centered approaches to health and wellness in diverse populations. 🌿 Education and Training: Share your expertise as an educator or consultant, empowering future generations of caregivers to embrace the transformative power of person-centeredness. Don't miss your chance to join the movement towards a more compassionate and individualized approach to care. Enroll in our Person-Centered Care course today and embark on a journey that will not only transform your practice but also touch the lives of those you serve. Together, let's make Person-Centered Care the standard of care for generations to come! 🌟 Course Curriculum Module 1 The Principles of Person-Centred Care The Principles of Person-Centred Care 00:00 Module 2 Benefits of Person-Centred Care Benefits of Person-Centred Care 00:00 Module 3 Implementing Person-Centred Care Implementing Person-Centred Care 00:00 Module 4 Person-Centred Care Practices Person-Centred Care Practices 00:00 Module 5 Challenges and Solutions in Implementing Person-Centred Care Challenges and Solutions in Implementing Person-Centred Care 00:00 Module 6 Implementing Person-Centred Care in Practice Implementing Person-Centred Care in Practice 00:00 Module 7 Person-Centred Care in Specialized Settings Person-Centred Care in Specialized Settings 00:00 Module 8 Person-Centred Care in Community-based Settings Person-Centred Care in Community-based Settings 00:00 Module 9 Person-Centred Care in Chronic Care Settings Person-Centred Care in Chronic Care Settings 00:00 Module 10 Person-Centred Care in End-of-Life Care Settings Person-Centred Care in End-of-Life Care Settings 00:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00