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380 Courses delivered Online

Receptionist Skills

4.7(160)

By Janets

As part of the administrative team, Receptionists are the backbone and 'face' of a company, responsible for greeting clients and customers, organising meetings, and upholding a company's image. Their duties range from filing and record-keeping to constructing business emails and taking calls. If you're considering a career as a Receptionist or similar role, then this course offers the ideal introductory training. The Receptionist skills diploma is a personal development course for entry-level learners who wish to learn more about the role, along with administrative best practices. It covers fundamental office procedures, skills and techniques that every aspiring receptionist should know. You'll learn how to improve your business communication and telephone etiquette, the essentials of meeting management, how to master business writing, and much more. Get equipped with valuable transferable and administrative skills and earn an endorsed certificate to increase your opportunity to work for leading companies and organisations. Learning Outcomes: Develop an in-depth understanding of the role and day-to-day responsibilities of a receptionist Improve your telephone and business communication etiquette Learn the principles of record-keeping and the different types of filing systems Sharpen your time management, organisation, planning and communication skills Know how to manage petty cash and create invoices Build your professional image and learn how to work effectively in a team of two Understand the principles of meeting management and minute taking Learn essential business writing skills and how to maintain a professional tone of voice Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? This receptionist skills training course applies to aspiring secretarial experts and anyone looking to kickstart a career in office administration. It is an introductory course for entry-level learners, with no specific entry requirements. This course is also open to both part-time and full-time students. Career Path This Receptionist diploma will equip learners with the skills required for a range of office administrative professions, including the following: Receptionist Personal Assistant Secretary Office Assistant Administrative Assistant Course Content Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:27:00 Module 2: Business Telephone Skills Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:27:00 Module 5: Travel Arrangements Travel Arrangements 00:26:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:28:00 Module 7: Time Management Time Management 00:37:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Module 9: Business Writing Skills Business Writing Skills 00:42:00 Module 10: Organisational Skills Organisational Skills 00:27:00 Module 11: Communication Skills Communication Skills 00:27:00 Module 12: Customer Service Customer Service 00:18:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash InvoicingPetty Cash 00:29:00 Assignment Assignment - Receptionist Skills Unlimited Order your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Receptionist Skills
Delivered Online On Demand3 weeks
£25

Data Entry, Document Control & Minute Taking Training for Virtual Assistant

4.7(26)

By Academy for Health and Fitness

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before. Boost Your Career By Enrolling In This Virtual Assistant Bundle To Overcome Your Challenges! 6 in 1 Virtual Assistant Bundle Are you interested in a career as a virtual assistant? Are you considering setting up a virtual assistant business? If so, then this Course will equip you with the practical knowledge and skills you need to kickstart your career. Improve your knowledge and enhance your skills to succeed with this Virtual Assistant bundle. This bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our Virtual Assistant bundle is ideal for those who aim to be the best in their fields and are always looking to grow. Why Prefer Virtual Assistant Bundle from Us? All-in-one package Virtual Assistant bundle Earn a certificate accredited by CPD. Get a free student ID card with this Virtual Assistant Bundle Get instant access to this Virtual Assistant course. Learn Virtual Assistant from anywhere in the world Virtual Assistant Training is affordable and simple to understand Virtual Assistant Course is entirely online, interactive lesson with voiceover audio Lifetime access to the Virtual Assistant course materials Virtual Assistant comes with 24/7 tutor support Enrol now in this Virtual Assistant Level 3 Diploma - CPD Certified to advance your career! Start your learning journey straightaway with our Virtual Assistant Diploma Course 01: Virtual Assistant Introduction Different Types of Virtual Assistants Be a Virtual Assistant Must-Have Skills for VA Essential Tools Finding Your Niche Get Hired for VA Jobs How to Set VA Business Admin Support- a Vital Part of VA How to Manage Clients Working with a Virtual Team Data Security Measures Assessment Process of Virtual Assistant Once you have completed all the courses in the Virtual Assistant bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. Enrol now in this Virtual Assistant Level 3 Diploma - CPD Certified to advance your career! CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Virtual Assistant Level 3 Diploma - CPD Certified. Requirements Virtual Assistant Level 3 Diploma - CPD Certified. Career path Virtual Assistant Level 3 Diploma - CPD Certified. Certificates Certificate Accredited by CPD Digital certificate - £10 Upon passing the Virtual Assistant Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD. Certificate Accredited by CPD Hard copy certificate - £29 Upon passing the Virtual Assistant Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Data Entry, Document Control & Minute Taking Training for Virtual Assistant
Delivered Online On Demand20 hours
£12

Legal Secretary and Office Skills Diploma

4.5(3)

By Studyhub UK

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Legal Secretary and Office Skills Diploma Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Legal Secretary and Office Skills Diploma Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Legal Secretary and Office Skills Diploma Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Legal Secretary and Office Skills Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Legal Secretary and Office Skills Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Legal Secretary and Office Skills Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Legal Secretary and Office Skills Diploma course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Legal Secretary and Office Skills Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Legal Secretary and Office Skills Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Legal Secretary and Office Skills Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Legal Secretary Module 01: Introduction to Legal Secretary 00:25:00 Module 02: English Law & Legal Systems 00:35:00 Module 03: The Legal Workplace & Professionals 00:47:00 Module 04: Law of Contract & Law of Tort 00:31:00 Module 05: Wills, Probate and Estate Law Practice 00:17:00 Module 06: Property Law & Conveyancing Practice 00:21:00 Module 07: Family Law and Insurance Practice 00:26:00 Module 08: Professional Writings and Documents 00:30:00 Module 09: Document Proofreading and Editing 00:07:00 Module 10: Meeting Management & Minute Taking 01:09:00 Module 11: Customer Service and Telephone Handling Skills 00:23:00 Module 12: Data Management and Record-Keeping 00:16:00 Module 14: Other Essential Skills for Secretarial Role 00:22:00 Module 15: Professional Conduct and Ethics 00:24:00 Microsoft Word Essentials New Word Document and Templates 00:02:00 Tabs, Ribbons and Groups 00:03:00 Zoom and Rulers in Word 00:02:00 Editing the Word Document 00:03:00 Insert Pictures with Word 00:05:00 Insert Shape and Text Box in Word 00:02:00 Review Tab in Word 00:03:00 Layout in Word 00:02:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft PowerPoint Essentials New PowerPoint Presentation and Templates 00:02:00 Tabs Ribbons and Groups in PowerPoint 00:03:00 First Slide and Designing the Slide 00:02:00 Home Tab and Updates in PowerPoint 00:02:00 Buttons in PowerPoint 00:01:00 Inserting Pictures in PowerPoint 00:04:00 Presentation Mode 00:01:00 Animations Tab 00:05:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft Outlook Essentials Setting Up Outlook with Accounts 00:03:00 Tabs, Ribbons and Groups in Outlook 00:03:00 Navigation Bar in Outlook 00:01:00 Organizing Outlook with Favorites and Folders 00:03:00 Additional Options inside Outlook Tabs 00:01:00 Reading, Writing and Receiving Emails 00:08:00 Attaching Items in Outlook Mails 00:03:00 The View Tab in Outlook 00:02:00 Create a Rule to move emails to a folder 00:04:00 Insert a screen shot from Excel 00:02:00 Microsoft Excel - Top 50 Keyboard Shortcuts Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Assignment Assignment - Legal Secretary and Office Skills Diploma 01:00:00

Legal Secretary and Office Skills Diploma
Delivered Online On Demand9 hours 10 minutes
£10.99

Legal Secretary Complete Guide

By IOMH - Institute of Mental Health

Overview This Legal Secretary course will unlock your full potential and will show you how to excel in a career in Legal Secretary. So upskill now and reach your full potential. Everything you need to get started in Legal Secretary is available in this course. Learning and progressing are the hallmarks of personal development. This Legal Secretary will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Legal Secretary skills to help you advance your career. Acquire a comprehensive understanding of various Legal Secretary topics and tips from industry experts. Learn in-demand Legal Secretary skills that are in high demand among UK employers, which will help you to kickstart your career. This Legal Secretary course covers everything you must know to stand against the tough competition in the Legal Secretary field.  The future is truly yours to seize with this Legal Secretary. Enrol today and complete the course to achieve a Legal Secretary certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Legal Secretary course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Legal Secretary course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Legal Secretary course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Legal Secretary is suitable for anyone aspiring to start a career in Legal Secretary; even if you are new to this and have no prior knowledge on Legal Secretary, this course is going to be very easy for you to understand.  And if you are already working in the Legal Secretary field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Legal Secretary course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Legal Secretary course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Legal Secretary course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Legal Secretary course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Legal Secretary Module 01: Introduction to Legal Secretary 00:25:00 Module 02: English Law & Legal Systems 00:35:00 Module 03: The Legal Workplace & Professionals 00:47:00 Module 04: Law of Contract & Law of Tort 00:31:00 Module 05: Wills, Probate and Estate Law Practice 00:17:00 Module 06: Property Law & Conveyancing Practice 00:21:00 Module 07: Family Law and Insurance Practice 00:26:00 Module 08: Professional Writings and Documents 00:30:00 Module 09: Document Proofreading and Editing 00:07:00 Module 10: Meeting Management & Minute Taking 01:09:00 Module 11: Customer Service and Telephone Handling Skills 00:23:00 Module 12: Data Management and Record-Keeping 00:16:00 Module 13: Other Essential Skills for Secretarial Role 00:22:00 Module 14: Professional Conduct and Ethics 00:24:00 Microsoft Word Essentials New Word Document and Templates 00:02:00 Tabs, Ribbons and Groups 00:03:00 Zoom and Rulers in Word 00:02:00 Editing the Word Document 00:03:00 Insert Pictures with Word 00:05:00 Insert Shape and Text Box in Word 00:02:00 Review Tab in Word 00:03:00 Layout in Word 00:02:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft Powerpoint Essentials New PowerPoint Presentation and Templates 00:02:00 Tabs Ribbons and Groups in PowerPoint 00:03:00 First Slide and Designing the Slide 00:02:00 Home Tab and Updates in PowerPoint 00:02:00 Buttons in PowerPoint 00:01:00 Inserting Pictures in PowerPoint 00:04:00 Presentation Mode 00:01:00 Animations Tab 00:05:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft Outlook Essentials Setting Up Outlook with Accounts 00:03:00 Tabs, Ribbons and Groups in Outlook 00:03:00 Navigation Bar in Outlook 00:01:00 Organizing Outlook with Favorites and Folders 00:03:00 Additional Options inside Outlook Tabs 00:01:00 Reading, Writing and Receiving Emails 00:08:00 Attaching Items in Outlook Mails 00:03:00 The View Tab in Outlook 00:02:00 Create a Rule to move emails to a folder 00:04:00 Insert a screen shot from Excel 00:02:00 Microsoft Excel - Top 50 Keyboard Shortcuts Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00

Legal Secretary Complete Guide
Delivered Online On Demand8 hours 10 minutes
£11.99

Level 5 Diploma in Legal Secretary - QLS Endorsed

By Kingston Open College

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Level 5 Diploma in Legal Secretary - QLS Endorsed
Delivered Online On Demand8 hours
£105

Level 3, 4 & 5 Legal Secretary : Laws & Paralegal

By Imperial Academy

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 3, 4 & 5 Legal Secretary : Laws & Paralegal
Delivered Online On Demand
£100

Diploma in Office Admin and Legal Secretary Skills

1.0(1)

By Alpha Academy

This Diploma in Office Admin and Legal Secretary Skills course is especially suitable for Secretaries and Administrators enthusiastic to work within a legal environment. Throughout the course, you will be introduced to the techniques of becoming a good and efficient Legal Secretary. The course teaches you the fundamentals of the legal system including general duties of a legal secretary, managing meetings, keeping records with a different filing system, developing research skills, managing transcription for judges, etc. You will also learn tips for customer service and how to organize work using Microsoft Word. Finally, the course shows you how the legal system works the courts of the UK including Scotland and Northern Ireland. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Diploma in Office Admin and Legal Secretary Skills has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Diploma in Office Admin and Legal Secretary Skills is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £22,100. The sky really is the limit. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Training for Administrator - Activities 00:00:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Skills Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 **Customer Service Role and Telephone Etiquette** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 **Organizing Work Using MS Word** Getting Started with Microsoft Word Understanding the Word Interface 00:05:00 Using the Backstage View 00:07:00 Opening Documents 00:02:00 Navigating Documents 00:04:00 Viewing Documents 00:04:00 Creating Documents 00:03:00 Entering Text 00:02:00 Selecting Text 00:03:00 Saving Documents 00:03:00 Checking Document Compatability 00:02:00 Converting to Updated File Format 00:02:00 Saving As a Different File Format 00:02:00 Understanding Document Properties 00:03:00 Using Versions 00:04:00

Diploma in Office Admin and Legal Secretary Skills
Delivered Online On Demand
£10.99

Business Writing Skill - CPD Certified

5.0(3)

By School Of Health Care

Business Writing Skill: Business Writing Skill Online Despite the fact that Business Writing Skill: Business Writing Skill is an essential component of communication, most people find it challenging. As more people communicate via email and text messaging, writing and communication skills have deteriorated. You will gain a thorough understanding of typical spelling and grammar errors in business writing through this Business Writing Skill: Business Writing Skill course on business writing. With an online-capable device, you can access our Business Writing Skill: Business Writing Skill course from any location and study at a pace that works for you. With this Business Writing Skill course, you can stand out from the competition and prepare for the job you want. Enrol in this Business Writing Skill: Business Writing Skill today and start learning! Main Course: Business Writing Skill Free Courses Course 01: Level 5 Report Writing Course 02: Minute Taking [ Note: Free PDF certificate as soon as completing the Business Writing Skill: Business Writing Skill course] Business Writing Skill: Business Writing Skill Online This Business Writing Skill: Business Writing Skill course consists of 11 modules. Assessment Method of Business Writing Skill: Business Writing Skill Course After completing Business Writing Skill: Business Writing Skill Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Business Writing Skill: Business Writing Skill Course After completing the Business Writing Skill: Business Writing Skill Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Business Writing Skill: Business Writing Skill Online This Business Writing Skill: Business Writing Skill course is designed for anyone who is passionate and ambitious about Business Writing. Requirements Business Writing Skill: Business Writing Skill Online To enrol in this Business Writing Skill: Business Writing Skill Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Business Writing Skill: Business Writing Skill Course. Be energetic and self-motivated to complete our Business Writing Skill: Business Writing Skill Course. Basic computer Skill is required to complete our Business Writing Skill: Business Writing Skill Course. If you want to enrol in our Business Writing Skill: Business Writing Skill Course, you must be at least 15 years old. Career path Business Writing Skill: Business Writing Skill Online

Business Writing Skill - CPD Certified
Delivered Online On Demand12 hours
£12

Level 2 Diploma in Business Administration - CPD Certified

5.0(3)

By School Of Health Care

Business Administration: Level 2 Diploma in Business Administration Online This Business Administration: Level 2 Diploma in Business Administration course will assist you in understanding teamwork concepts, dispute resolution strategies, and providing support and constructive feedback to coworkers. You will be in charge of planning and managing personal and professional performance, workloads, and priorities, as well as utilising time management tools and strategies to help the company meet its operational goals. This Business Administration: Level 2 Diploma in Business Administration course includes business communication, administrative service principles, personal performance and development management, preparing text from notes using touch typing, maintaining and issuing stationery and supplies, administering the recruitment and selection process, and contributing to the development and implementation of an information system. Courses you will Get: Course 01: Level 2 Diploma in Business Administration Course 02: Level 4 Time Management Course 03: Minute Taking [Note: Free PDF certificate as soon as completing Business Administration: Level 2 Diploma in Business Administration Course] Business Administration: Level 2 Diploma in Business Administration Online This Business Administration: Level 2 Diploma in Business Administration course consists of 08 Module. Assessment Method of Business Administration: Level 2 Diploma in Business Administration course After completing Business Administration: Level 2 Diploma in Business Administration course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Business Administration: Level 2 Diploma in Business Administration course After completing the Business Administration: Level 2 Diploma in Business Administration course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Business Administration: Level 2 Diploma in Business Administration Online This Business Administration: Level 2 Diploma in Business Administration course is suitable for learners who work in business and administration and want to improve their knowledge and skills in various work environments and sectors. Requirements Business Administration: Level 2 Diploma in Business Administration Online There are some specific requirements for this Business Administration: Business Administration course - Good Command over English language is mandatory to enrol in our Business Administration: Business Administration Course. Be energetic and self-motivated to complete our Business Administration: Business Administration Course. Basic computer Skill is required to complete our Business Administration: Business Administration Course. If you want to enrol in our Business Administration: Business Administration Course, you must be at least 15 years old. Career path Business Administration: Level 2 Diploma in Business Administration Online This Business Administration: Level 2 Diploma in Business Administration qualification will increase your chances of obtaining long-term employment and progressing to the Job.

Level 2 Diploma in Business Administration - CPD Certified
Delivered Online On Demand8 hours
£12

Level 7 Operations Management - CPD Certified

5.0(3)

By School Of Health Care

Operations Management: Operations Management Course Online Master the essentials with our Operations Management course, designed to elevate your skills in operations management. Gain in-depth knowledge of operations management strategies and techniques to optimize efficiency. Our Operations Management course provides hands-on experience, ensuring you excel in all aspects of operations management and drive success in your career. You’ll learn about Operations Management principles, Operations Management techniques, and Operations Management best practices, all of which are essential for successful Operations Management. Main Course: Level 7 Operations Management Course Free Courses included with Operations Management: Operations Management Course Along with Operations Management Course you will get free Level 2 Diploma in Business Administration Along with Operations Management Course you will get free Minute Taking Along with Operations Management Course you will get free Level 7 Diploma in Facilities Management Along with Operations Management Course you will get free Level 5 Diploma in Risk Management Special Offers of this Operations Management: Operations Management Course: This Operations Management: Operations Management Course includes a FREE PDF Certificate. Lifetime access to this Operations Management: Operations Management Course Instant access to this Operations Management: Operations Management Course 24/7 Support Available to this Operations Management: Operations Management Course Operations Management: Operations Management Course Online Our Operations Management: Operations Management Course is broken down into different sections to make it easier to understand and engage with. This Operations Management: Operations Management Course is designed for those who work in operations management and want to increase profitability by balancing expenses and revenues. It covers aspects such as human resources, raw materials, technology, and equipment that are all integrated into operations management. By taking this Operations Management: Operations Management Course, you will gain knowledge about the team's structure, responsibilities, and size in operations management. You will also learn how to manage risks, conflicts, and ensure corporate ethics. Who is this course for? Operations Management: Operations Management Course Online This Operations Management: Operations Management Course is suitable for anyone passionate and ambitious about Operations Management. Learners can take this Operations Management: Operations Management Course even if they have no prior knowledge of Operations Management, and there are no age restrictions. Requirements Operations Management: Operations Management Course Online To enrol in this Operations Management: Operations Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Operations Management: Operations Management Course. Be energetic and self-motivated to complete our Operations Management: Operations Management Course. Basic computer Skill is required to complete our Operations Management: Operations Management Course. If you want to enrol in our Operations Management: Operations Management Course, you must be at least 15 years old. Career path Operations Management: Operations Management Course This Operations Management: Operations Management could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager Operations Analyst Operations Officer S.C Manager Inventory Manager Supply Services Representative

Level 7 Operations Management - CPD Certified
Delivered Online On Demand1 hour
£12