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About Course Xpert Learning Level 3 Food Safety and Hygiene for Supervisors   Food Safety and Hygiene Level 3 for Supervisors This course is designed for anyone who is responsible for supervising or managing food handlers in a foodservice establishment. It covers the essential knowledge and skills needed to ensure that food is handled safely and hygienically, preventing the spread of foodborne illness. The course includes modules on: The importance of food safety and hygiene Personal hygiene and grooming Microbiological hazards Food allergens and cross-contamination Food handling, storage, and temperature Cleaning and sanitizing Food premises and pest control HACCP and legal requirements Food safety management controls The role of the food supervisor     Who is this course for? This course is ideal for anyone who is responsible for supervising or managing food handlers in a foodservice establishment, including: Senior managers Bar managers Hotel managers Café managers Takeaway managers Business owners Head chefs Team leaders Supervisors If you are responsible for the safety of others, then this course is essential for you. It will give you the knowledge and skills you need to prevent foodborne illness and keep your customers safe. What Will You Learn? Understand your role in the supervision of food handlers Define food safety hazards and hygiene risks Prevent and control food safety hazards Develop and maintain an effective HACCP system Preserve food safely and hygienically Keep premises and equipment clean Control contamination through safe temperatures and storage Ensure that staff keep a good standard of personal hygiene Keep the workplace hygienic and safe for food preparation, cooking, and storage Course Content Module 01: Introduction to Food Safety What is food safety? Why is it important? What are food safety hazards? The obligations of food businesses. Introduction to Food Safety Module 02: Personal Hygiene & Grooming The importance of personal hygiene, hand washing technique, food service gloves, personal grooming, employee's illness and responsibility. Personal Hygiene & Grooming Module 03: Microbiological Food Hazards Biological hazards, physical hazards, chemical hazards, the 4 C's of food safety. Microbiological Food Hazards Module 04: Food Allergens & Cross Contaminations Food allergens, allergic reactions to different foods, allergen control, cross contamination, causes of cross contamination, preventing cross contamination. Food Allergens & Cross Contaminations Module 05: Food Handling, Storage and Temperature Food Handling, Storage and Temperature Module 06: Cleaning and Sanitising The importance of cleaning, cleaning, the 6 stages of cleaning, sanitising, cleaning schedule. Cleaning and Sanitising Module 07: Food Premises and Pest Control Food Premises and Pest Control Module 08: HACCP & Legal Requirements Module 08: HACCP & Legal Requirements Module 09: Food safety management controls Advantages of an FSMS FSMS Group The Key Steps Continual Improvement The FSMS monitoring and verification system Food safety management controls Model 10: The Role of the Food Supervisor Food Supervisor Importance of Food Supervisor Roles and Responsibility The Role of the Food Supervisor A course by Xpert Learning RequirementsThere are no formal entry requirements for the course, with enrollment open to anyone! Audience Restaurant Managers and Supervisors Chefs Food safety managers Business owners Senior Hotel Managers Senior Café Managers Audience Restaurant Managers and Supervisors Chefs Food safety managers Business owners Senior Hotel Managers Senior Café Managers

Duration 5 Days 30 CPD hours This course is intended for This course is geared toward Windows system administrators, network administrators, and other system administrators who are interested in supplementing current skills or backstopping other team members, in addition to Linux system administrators who are responsible for these tasks: Configuring, installing, upgrading, and maintaining Linux systems using established standards and procedures Providing operational support Managing systems for monitoring system performance and availability Writing and deploying scripts for task automation and system administration Successful completion of Red Hat System Administration I (RH124) is recommended. Experienced Linux administrators seeking to accelerate their path toward becoming a Red Hat Certified System Administrator should start with the RHCSA Rapid Track course (RH199). Overview You should be able to demonstrate these skills: - Install Red Hat Enterprise Linux using Kickstart - Manage file systems and logical volumes - Manage scheduled jobs - Access network file systems - Manage SELinux - Control firewalls - Perform troubleshooting tasks Red Hat System Administration II (RH134) is designed as the second part of the Red Hat© Certified System Administrator (RHCSA©) training track for IT professionals who have taken Red Hat System Administration I (RH124). The course goes deeper into core Linux© system administration skills, including storage configuration, security feature management, task control, and installation and deployment of Red Hat© Enterprise Linux. Prerequisites Successful completion of Red Hat System Administration I (RH124) is recommended. 1 - Automate installation with Kickstart Automate the installation of Red Hat Enterprise Linux systems with Kickstart. 2 - Use regular expressions with grep Write regular expressions that, when partnered with grep, will allow you to quickly isolate or locate content within text files. 3 - Create and Edit text files with vim Introduce the vim text editor, with which you can open, edit, and save text files. 4 - Schedule future Linux tasks Schedule tasks to automatically execute in the future. 5 - Manage priority of Linux processes Influence the relative priorities at which Linux processes run. 6 - Control access to files with access control lists (ACL) Manage file security using POSIX access control lists. 7 - Manage SELinux security Manage the Security Enhanced Linux (SELinux) behavior of a system to keep it secure in case of a network service compromise. 8 - Connect to network-defined users and groups Configure systems to use central identity management services. 9 - Add disks, partitions, and file systems to a Linux system Manage simple partitions and file systems. 10 - Manage logical volume management (LVM) storage Manage logical volumes from the command line. 11 - Access networked attached storage with network file system (NFS) Access (secure) NFS shares. 12 - Access networked storage with SMB Use autofs and the command line to mount and unmount SMB file systems. 13 - Control and troubleshoot the Red Hat Enterprise Linux boot process 14 - Limit network communication with firewall Configure a basic firewall. 15 - Comprehensive review Practice and demonstrate knowledge and skills learned in this course.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for students wishing to gain intermediate-level skills or individuals whose job responsibilities include constructing relational databases and developing tables, queries, forms, and reports in Microsoft Access for Microsoft 365. Overview In this course, you will optimize an Access database. You will: Provide input validation features to promote the entry of quality data into a database. Organize a database for efficiency and performance, and to maintain data integrity. Improve the usability of Access tables. Create advanced queries to join and summarize data. Use advanced formatting and controls to improve form presentation. Use advanced formatting and calculated fields to improve reports. Your training and experience using Microsoft© Access© has given you basic database management skills, such as creating tables, designing forms and reports, and building queries. In this course, you will expand your knowledge of relational database design; promote quality input from users; improve database efficiency and promote data integrity; and implement advanced features in tables, queries, forms, and reports. Extending your knowledge of Access will result in a robust, functional database for your users.This course is the second part of a three-course series that covers the skills needed to perform database design and development in Access.Microsoft© Access© for Office 365?: Part 1 : Focuses on the design and construction of an Access database?viewing, navigating, searching, and entering data in a database, as well as basic relational database design and creating simple tables, queries, forms, and reports.Microsoft© Access© for Office 365?: Part 2 (this course): Focuses on optimization of an Access database, including optimizing performance and normalizing data; data validation; usability; and advanced queries, forms, and reports.Microsoft© Access© for Office 365?: Part 3 : Focuses on managing the database and supporting complex database designs, including import and export of data; using action queries to manage data; creating complex forms and reports; macros and Visual Basic for Applications (VBA); and tools and strategies to manage, distribute, and secure a database.This course may be a useful component in your preparation for the Microsoft Access Expert (Microsoft 365 Apps and Office 2019): Exam MO-500 certification exam. Lesson 1: Promoting Quality Data Input Topic A: Restrict Data Input Through Field Validation Topic B: Restrict Data Input Through Forms and Record Validation Lesson 2: Improving Efficiency and Data Integrity Topic A: Data Normalization Topic B: Associate Unrelated Tables Topic C: Enforce Referential Integrity Lesson 3: Improving Table Usability Topic A: Create Lookups Within a Table Topic B: Work with Subdatasheets Lesson 4: Creating Advanced Queries Topic A: Create Query Joins Topic B: Create Subqueries Topic C: Summarize Data Lesson 5: Improving Form Presentation Topic A: Apply Conditional Formatting Topic B: Create Tab Pages with Subforms and Other Controls Lesson 6: Creating Advanced Reports Topic A: Apply Advanced Formatting to a Report Topic B: Add a Calculated Field to a Report Topic C: Control Pagination and Print Quality Topic D: Add a Chart to a Report

Duration 2 Days 12 CPD hours This course is intended for Application developers who want to increase their understanding of Spring and Spring Boot and a focus on fundamentals. Overview By the end of the course, you should be able to meet the following objectives: Describe the benefits provided by Spring Boot Initialize a project using Spring Boot Starters Leverage Spring Boot's auto configuration features Create simplified backing-store solutions using Spring Data JPA Build a simple MVC application using Spring Boot, embedded Web Server and fat JARs or classic WARs Build a RESTful Web application Use Spring Security to secure Web and REST endpoints Enable and extend metrics and monitoring capabilities using Spring Boot actuator Leverage advance configuration capabilities Utilize Spring Boot enhancements to testing This course offers experience with Spring Boot and its major features, including auto-configuration, Actuator, Spring Boot testing framework and more. On completion, participants will have a foundation for creating enterprise and cloudready applications. Please note that this course is a subset of the material in our 4-day Spring: Core Training course - there is no need to take both courses. This course is recommended if you have a good working knowledge of Spring Basics (see Prerequisites) but are new to Spring Boot. Introduction to Spring Essentials Why Spring Configuration using Spring Bean creation Data Management Spring Boot Introduction Introduction to Spring Boot Features Value Proposition of Spring Boot Creating a simple Boot application using Spring Initializer website Spring Boot Dependencies, Auto-configuration, and Runtime Dependency management using Spring Boot starters How auto-configuration works Configuration properties Overriding auto-configuration Using CommandLineRunner JPA with Spring and Spring Data Quick introduction to ORM with JPA Benefits of using Spring with JPA JPA configuration in Spring Configuring Spring JPA using Spring Boot Spring Data JPA dynamic repositories Spring MVC Architecture and Overview Introduction to Spring MVC and request processing Controller method signatures Using @Controller, @RestController and @GetMapping annotations Configuring Spring MVC with Spring Boot Spring Boot packaging options, JAR or WAR Rest with Spring MVC An introduction to the REST architectural style Controlling HTTP response codes with @ResponseStatus Implementing REST with Spring MVC, @RequestMapping, @RequestBody and @ResponseBody Spring MVC?s HttpMessageConverters and automatic content negotiation Spring Security What problems does Spring Security solve? Configuring authentication Implementing authorization by intercepting URLs Authorization at the Java method level Understanding the Spring Security filter chain Spring security testing Actuators, Metrics and Health Indicators Exposing Spring Boot Actuator endpoints Custom Metrics Health Indicators Creating custom Health Indicators External monitoring systems Spring Boot Testing Enhancements Spring Boot testing overview Integration testing using @SpringBootTest Web slice testing with MockMvc framework Slices to test different layers of the application

Duration 5 Days 30 CPD hours This course is intended for The course provides an intensive hands-on experience for key system administration tasks with the goal of making the system administrator job-ready. Overview Administer the Oracle Solaris 11 Host on an Existing Network Administer Oracle Solaris Zones Control Access to Systems and Files Install Oracle Solaris 11 Operating System Administer User Accounts Administer System Processes and Schedule System Tasks Manage Data by Using ZFS Manage Boot and Shutdown of a System Administer Services by Using SMF Administer Software Packages by Using IPS and Manage Boot Environments Describe the use of IPS in packaging the Oracle Solaris OS Manage boot environments Updating the OS by using IPS The Oracle Solaris 11 System Administration training covers the full range of introductory system administration tasks on Oracle Solaris 11.3 OS. The topics covered range from installing the operating system on a single system, to monitoring and basic troubleshooting. The Oracle Solaris 11 System Administration course is designed to provide new system administrators, as well as enterprise system administrators who are new to the Oracle Solaris 11 Operating System, with the skills they need to perform their job tasks successfully and efficiently. Installing Oracle Solaris 11 Operating System Introduction to Oracle Solaris 11 OS Planning for Oracle Solaris 11 OS installation Installing Oracle Solaris 11 OS by Using the Live Media Installer Installing Oracle Solaris 11 OS Using the Text Installer Verifying the OS Installation Managing Boot and Shutdown of Systems Analyze the boot design and boot process Boot a SPARC-based system Boot an x86-based system Shut down a system Administering Services by Using SMF Describing SMF and its components Administering SMF Services Administering Software Packages by Using IPS and Managing Boot Environments Describing IPS, its components, and interfaces Configuring an IPS Client to Access the Local IPS Repository Managing Package Publishers Managing Software Packages Managing Signed Packages and Package Properties Describe the use of IPS in packaging the Oracle Solaris OS Manage boot environments Updating the OS by using IPS Managing Data by Using ZFS Introducing ZFS Administering ZFS Storage Pools Administering ZFS File Systems Administering ZFS Properties Administering ZFS Snapshots and Clones Administering the Network Reviewing Networking Fundamentals Administering Datalink Configuration Administering a Network Interface Administering Profile-Based Network Configuration Configuring a Virtual Network Verifying the Network Operations Managing Resources on the Virtual Network Administering Oracle Solaris Zones Introducing Oracle Solaris Zones Configuring an Oracle Solaris Zone Determining an Oracle Solaris Zone Configuration Controlling Access to Systems and Files Controlling Access to Systems Controlling Access to Files Securing Access to Remote Host Administering User Accounts Getting Started with the User Administration Setting Up User Accounts Maintaining User Accounts Configuring User Disk Quotas Managing System Processes and System Tasks Managing System Processes Scheduling System Administration Tasks

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

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Duration 2 Days 12 CPD hours This course is intended for Experienced system administrators and consultants, application owners, and system architects Overview By the end of the course, you should be able to meet the following objectives: Use the applications to group objects Create the logical groups of objects in the vRealize Operations environment Create and design advanced dashboards Discuss about widget and its settings Define a vRealize Operations policy Outline the components of a vRealize Operations policy Create the custom alerts Describe the troubleshooting workbench Review the advanced capacity concepts Discuss the what-if analysis scenarios Describe how to integrate vRealize Operations with VMware vRealize© Suite products Import the VMware vRealize© Network Insight? applications Describe the super metrics use cases Outline the vRealize Operations REST API architecture Discuss the vRealize Operations traversal spec Create and query objects using the REST API This two-day hands-on training course provides advanced knowledge, skills, and tools to achieve competency in operating VMware vRealize© Operations? 8.X. This course explains the design and creation of advanced dashboards, capacity concepts, and the REST API with real-world use cases. Course Introduction Introduction and course logistics Course objectives Custom Groups and Applications Outline the use cases for custom groups Create the custom groups Assign the objects to custom groups Identify the use cases for applications Create the custom applications Identify the vRealize Network Insight applications Custom Dashboard Design Design the dashboards Discuss the types of widgets and widget?s settings Select the widgets based on the scenario Explain the advanced dashboards Discuss the use cases of dashboards Custom Policies Outline the components of a vRealize Operations policy Review the policies applied to the objects in vRealize Operations Outline how the policy hierarchy is implemented Design a vRealize Operations Policy Understand how a policy supports the business objectives Alerts, Symptoms and Troubleshooting workbench Identify the use case for custom alerts and symptoms Create the custom alerts and symptoms Access the troubleshooting workbench feature Use the troubleshooting workbench feature to identify problems Outline the metric correlation options in vRealize Operations Capacity Models and What-if Scenarios Review the capacity planning concepts Describe the demand based and allocation-based model Discuss the use cases of capacity models Discuss the use cases of what-if analysis scenarios vRealize Operations integration Integrate vRealize Operations with products in vRealize Suite Identify the advantages of integrating vRealize Operations with vRealize Log Insight Import the vRealize Network Insight applications Configure the integration with vRealize Automation Super Metrics Create super metrics Explain the depth value Discuss the use cases of super metrics vRealize Operations REST API Outline the REST API architecture Navigate the REST API landing page Discuss the Swagger response codes Explain the vRealize Operations traversal specification Create and query objects using the REST API Discuss some of the examples of the REST API