9342 Courses delivered Online

Description Family Science Diploma Embark on a journey to understand the complex, yet beautiful aspects of family life with the Family Science Diploma. This comprehensive online course serves as an expansive platform for all individuals seeking to enrich their knowledge about various dimensions surrounding family dynamics, developmental stages, parenting, and much more. A holistic exploration into the myriad aspects of family life has never been so thorough and accessible. The Family Science Diploma offers an in-depth examination into the anatomy of family dynamics. Here, participants gain invaluable insights into how families interact, communicate, and evolve through different phases of life. The intricate networks that bind family members together and the interactions within them come into a discernible focus, providing an extensive understanding of familial relations and interactions. Simultaneously, the developmental stages of family life serve as a foundational unit in the course, offering a window into the diverse phases through which a family passes. The course meticulously explores the transitions, challenges, and developments experienced by families, from infancy to adulthood, providing students with a robust understanding of the familial lifecycle. Parenting science takes centre stage, shedding light on the varied styles, approaches, and challenges encountered in the journey of nurturing children. A detailed examination of diverse parenting approaches provides individuals with the knowledge to comprehend the nuances of parental roles, responsibilities, and the psychological impact they have on children. Addressing the crucial aspect of work-life balance, the Family Science Diploma equips individuals with the tools to navigate through the challenges of managing career and family effectively. Here, students explore strategies, psychological aspects, and systemic considerations that influence the equilibrium between professional and personal life. In a world where technology permeates every aspect of life, the impact of technology on family cannot be ignored. This course enables students to explore how technological advancements influence family interactions, relationships, and dynamics, ensuring a contemporary and relevant understanding of family life in the modern age. Financial stress, a pervasive issue in numerous households, is adeptly navigated within the curriculum. Strategies for managing budgets, overcoming financial hurdles, and understanding the psychological and relational impacts of financial stress on the family unit are explored thoroughly. Moreover, the emphasis on nutrition and family health enriches students with knowledge regarding healthy lifestyle choices, nutritional requirements, and the impact of diet and exercise on familial health and wellbeing. Here, the focus is not merely on physical wellness but also the interconnectedness of physical health with emotional and relational stability. Relationships and marriage are explored with depth, addressing the complexities, challenges, and beauty of forming and maintaining romantic and long-term partnerships within the family context. Students explore various theories, practical scenarios, and navigate through the intricacies of maintaining healthy and sustaining relationships. The critical intersection between family and education is examined, facilitating an understanding of the role family plays in educational development, school performance, and lifelong learning. Strategies for supporting educational pursuits and navigating challenges in the academic journeys of family members are highlighted and explored. Lastly, the future of family science forms a pivotal part of the course, where prospective trends, future challenges, and evolving family dynamics in the context of societal changes are explored. This section enables students to anticipate, understand, and adapt to the future trajectories of family life and development. The Family Science Diploma, available entirely online, offers a meticulously curated syllabus, enabling students from all walks of life to access a wealth of knowledge at their convenience. This course not only promises a comprehensive learning experience but also a journey that intertwines theoretical knowledge with practical application, equipping students with the ability to apply their learning in real-world scenarios, ultimately enhancing their own familial experiences and those of others they may assist in a professional capacity. What you will learn 1:The Anatomy of Family Dynamics 2:The Developmental Stages of Family Life 3:Parenting Science 4:Work-Life Balance 5:The Impact of Technology on Family 6:Navigating Financial Stress 7:Nutrition and Family Health 8:Relationships and Marriage 9:Family and Education 10:The Future of Family Science Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Dyscalculia Awareness Diploma Embarking on a journey through the Dyscalculia Awareness Diploma brings forth a world where educators, parents, and professionals uncover the secrets behind understanding and addressing dyscalculia, a condition often overshadowed by its counterpart, dyslexia. This course brings light to a domain requiring dire attention, ensuring that the participants acquire not only the theoretical knowledge but also a practical understanding of the intricate details of dyscalculia. The course gracefully navigates through essential components, starting with a thorough exploration into understanding dyscalculia. It offers an in-depth look into the core of the issue, demystifying the mathematical difficulties faced by individuals who grapple with this condition. Not just numbers and calculations, dyscalculia affects various aspects of an individual's life, making this course pivotal for those who engage with affected individuals in various capacities, especially in educational settings. Keen attention to signs and symptoms ensures that the Dyscalculia Awareness Diploma equips participants with the ability to identify potential cases of this learning difficulty. Early recognition of the signs and symptoms spells a path where timely interventions can have monumental impacts on the learning and development of the affected individuals. A detailed look into the causes and risk factors unravels the layers behind why certain individuals encounter these challenges in numerical comprehension and why others do not. This detailed analysis offers course participants a deeper understanding of the factors contributing to dyscalculia and assists in crafting nuanced support mechanisms. The Dyscalculia Awareness Diploma also gracefully explores the crucial step of the diagnostic process, ensuring participants comprehend how professionals ascertain the presence of dyscalculia in individuals. Recognising that each journey is unique, this course provides insights into varying diagnostic strategies, thereby offering a holistic view into diverse approaches towards diagnosis. Intervention strategies, a crucial part of the learning, enable participants to not just identify and understand dyscalculia but to act decisively and effectively. Armed with a wealth of intervention strategies, graduates of this course empower individuals with dyscalculia, transforming their learning experiences into journeys that encapsulate success and confidence. The emotional and psychological support component of the course provides an earnest look into the often-ignored aspect of learning difficulties. Recognising that the emotional wellbeing of individuals with dyscalculia is paramount, this diploma confers upon participants the knowledge to offer empathetic, constructive, and uplifting support. Parents and teachers find a wealth of knowledge in strategies designed specifically for them, offering them the tools required to uplift and empower their children and students respectively. The Dyscalculia Awareness Diploma extends its arms to encompass strategies that offer practical, real-world applications in both home and school environments, fostering a supportive atmosphere for affected individuals. Classroom accommodations not only offer students with dyscalculia a fighting chance but also pave the way towards an inclusive educational environment. Thus, this course ensures educators emerge with a plethora of strategies to make learning accessible, equitable, and enjoyable for every student. Addressing dyscalculia in adults, the course also sheds light on the often-overlooked demographic that continues to grapple with this condition beyond the school years. This knowledge becomes a linchpin in dismantling barriers and facilitating continuous learning and adaptation in adult life. In the finale, the course touches upon the road ahead, steering into the future by discussing the ongoing research and innovations in the field of dyscalculia. It ensures participants remain on the cutting edge of knowledge, embracing new strategies, interventions, and findings as the world continues to discover more about dyscalculia. In synthesising all these components, the Dyscalculia Awareness Diploma emerges as a course that not only enlightens but also empowers its participants, fostering a future where dyscalculia is understood, addressed, and accommodated, ensuring every individual, regardless of their numerical challenges, thrives in their educational journey. What you will learn 1:Understanding Dyscalculia 2:Signs and Symptoms 3:Causes and Risk Factors 4:The Diagnostic Process 5:Intervention Strategies 6:Emotional and Psychological Support 7:Strategies for Parents 8:Classroom Accommodations 9:Dyscalculia in Adults 10:The Road Ahead: Research and Innovations Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Participants gain a foundational understanding of the UX design process, tools and techniques through an engaging mix of theory and practical application exercises.

Course Overview Learn about the proper diet that your child needs to grow stronger and smarter! Childhood obesity has more than doubled in the last 30 years and parents are getting increasingly worried about their child's nutrition. The rise of fast foods has destroyed many children's diets and caused a rise in obesity, which is now a serious national health issue. This course teaches you how to make a proper diet plan for your child. It also teaches you the importance of exercise and proper nutrition of children. The course will help you to choose the proper diet for your child which contains the essential elements such as vitamins, minerals, starches, proteins, and fats. The course will also teach you the amount of each essential nutrition element your child needs every day. If you are worried about your child's health and want them to be healthier through a proper nutritious diet,then this course is a must.  Learn everything about child nutrition and help your child live a healthier life. What You Will Learn This is one of the best courses on child nutrition you'll find, and it'll give you vast knowledge about this topic. Healthy Diet Basics The Importance of Breakfast Reducing Flour and Sugar The Dangers of Fats Keeping Healthy Foods Accessible and Fun The Food Pyramid Issues With Childhood Obesity Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Description Learn Nancy's comprehensive and systematic critique method to improve and enhance your paintings. These contemporary concepts will help you create your fine art paintings quicker, with more ease, and better results. Exceptional self-analysis methods will bring more attention to your paintings and expand your audience. Enjoy watching your paintings progress from good to great. Shrink the learning curve and master painting in record time! This course beats years of art school training. Realistic or abstract - all painting mediums and styles will benefit. The course uses a proven step-by-step process that teaches you exactly how to: add new inspiration to your work. quickly move forward when you get stuck. make ideal choices to maximise results right from the start with any new painting. find perfect solutions to resolve any painting issue. No need to change your painting style or subject matter (unless you want to). You don't need to learn to paint like someone else. Instead, this course empowers you to make your own unique paintings. You become a smarter painter. You will learn how to improve your painting's viewing power. Learn to push 2D images into the illusion of 3D with contemporary and classic spatial concepts. Learn to enhance and extend the viewing experience so your art can't be ignored! Achieve exciting images, quickly resolve painting issues and easily move your painting to the next level. What will students learn? Students will learn new contemporary ideas about painting, and how to create powerful and exciting images. Other topics covered include techniques for realism and abstraction, tools to create the illusion of space, how to access your creative right brain side at will, and ways to convey emotion through the work. Requirements Some previous painting experience in the medium of your choice. Target Students Intermediate and advanced painters, or any painter wanting to broaden their scope about art and improve their skills. The Art of Painting Unit 01: Introduction FREE 00:10:00 Unit 02: Idea About Painting 00:36:00 Unit 03: What's Your Story? 00:24:00 Unit 04: The Illusion of Space in Painting 00:46:00 Unit 05: Best Ways to Create Illusion of Space 00:42:00 Unit 06: Realism vs Abstraction 00:22:00 Unit 07: Left & Right Brain Sides 00:40:00 Unit 08: Mastering Eye Choreography 00:52:00 Unit 09: Expressing Emotion in Painting 00:41:00 Unit 10: How to Analyze Paintings 00:58:00 Unit 11: Your Work Space 00:14:00 Unit 12: Is It Finished? 00:44:00 Unit 13: Conclusion 00:06:00 Additional Materials Resource - The Art of Painting Beyond Technique 00:00:00

This online course on Cycling & Bicycle Maintenance provides a comprehensive guide to keeping your bicycle in top condition. Whether you're a recreational cyclist, commuter, or competitive athlete, this course covers everything you need to know about maintaining your bicycle. From basic repairs to more advanced maintenance techniques, you'll learn how to keep your bike running smoothly and safely. The course is taught through resources that will guide you through the process of maintaining and repairing your bicycle, giving you the confidence to tackle any issue that may arise. With a combination of interactive lessons and exercises, you'll develop the skills you need to keep your bike in top condition, no matter what type of cycling you enjoy. This bundle will cover everything regarding your favourite pastime activity - which bicycle to buy, how to adapt to difficult weather conditions while cycling, maintaining your cycle and getting the most out of your cycling in terms of health benefits etc. So, paddle up and get the wheel running, then? Sign up now! Along with this Cycling & Bicycle Maintenance course, you will get 10 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Cycling & Bicycle Maintenance Bundle Consists of the following Premium courses: Course 01: Cycling Training Course 02: Bicycle Maintenance Course Course 03: Stretching For Beginner Course 04: Core Stability Course 05: Functional Skills - Fitness Course 06: Motivation For Weight Loss & Mindset Course 07: Sports Nutrition Training Level 3 Course 08: Manual Handling Level 2 Course 09: PUWER Course 10: First Aid Trainer Course Course 11: Personal Hygiene Enrol now in Cycling & Bicycle Maintenance to advance your career, and use the premium study materials from Apex Learning. Learning Outcome Learn from us in this Cycling & Bicycle Maintenance course and attain the skills for - Make wise decisions while buying your cycle Embrace the practice of cycling in daily life Recognise the significance of cycling Understand the risks associated with riding and basic first aid Know the essentials toolbox you need to possess for bicycle maintenance Get detailed instructions on how to practice stretches to increase your flexibility, correct your posture, and release tension Learn quick, efficient joint mobility exercises that take just a few minutes of your day Understand why core stability is important for physical fitness The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Cycling & Bicycle Maintenanceexpertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is intended for anyone taking cycling from a pastime activity to more of a fitness-oriented practice and wanting to know the effective maintenance of their bicycles. This course is ideal for - Cyclists and recreational riders Commuters who use a bicycle for transportation Bicycle tourists and recreational cyclists Competitive cyclists and triathletes Bike enthusiasts and hobbyists New and aspiring cyclists Physical therapy patients and rehabilitation patients who use a bicycle for exercise. Requirements Our Cycling & Bicycle Maintenance is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path This Cycling & Bicycle Maintenance bundle will assist you to turn your hobby into a prospective career - Cycling coach - £18,000 to £27,000 Cycling instructor - £18,000 to £27,000 Cycle mechanic - £20,000 to £30,000 bicycle technician - £20,000 to £30,000 Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Cycling Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description: Having the children brings out an immense feeling of joy and love. Ensuring your children's healthy lifestyle is therefore immensely important. This course is specially designed for people who are willing to ensure a healthy lifestyle for their children. This course brings out to you all the fundamental aspects and information related to raising children in healthy ways. This will teach you about the things you should be aware of to protect your children from any harm. This course will give you all the required information to ensure your children's healthy lifestyle. Who is the course for This course is designed for people who are looking forward to becoming parents. This course is for individuals who are willing to become babysitters. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Healthy Lifestyle for Children is a useful qualification to possess and would be beneficial for the following careers: Health and care assistant Child care mentor. Chapter 01 Strong Kids Basics 00:30:00 Chapter 02 Child Obesity Is A Serious Issue 00:30:00 Chapter 03 The Benefits Of An Active Lifestyle 01:00:00 Chapter 04 Shut Off The TV And Video Games 01:00:00 Chapter 05 Outdoor Activities For Your Kids 01:00:00 Chapter 06 Keep An Eye On Nutrition 01:00:00 Mock Exam Mock Exam-Healthy Lifestyle for Children 00:20:00 Final Exam Final Exam-Healthy Lifestyle for Children 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

LOOKING FOR: ADULT FICTION / NON-FICTION Ciara McEllin is building her list as a Junior Agent at Watson Little. She reads widely across book club, upmarket and literary fiction. Within these areas, she is drawn to novels that examine family and relationship dynamics, sexuality, identity, and vulnerability. Ciara is keen to hear from writers who take a fresh approach to these themes, whether that be a new perspective on a traditional narrative or a focus on characters and voices that remain underrepresented: think Kairos by Jenny Erpenbeck, Asymmetry by Lisa Halliday or Monkey Grip by Helen Garner. She will always want to read beautifully written novels with a strong sense of place, tangible characters and an essence that stays with you – living deep in your bones – long after you’ve finished reading. Recent reads Ciara has enjoyed include: Lonesome Dove by Larry McMurtry, Enter Ghost by Isabella Hammad, Close to Home by Michael Magee, Siblings by Brigitte Reimann, Trespasses by Louise Kennedy, The Idiot by Elif Batuman, Highway Blue by Ailsa McFarlane and My Phantoms by Gwendoline Riley. At the moment Ciara is particularly eager to see: - Sexy, sensual and seductive stories that explore desire and sexual boundaries not often represented in literature such as Little Rabbit by Alyssa Songsiridej, Cleanness by Garth Greenwell and Mrs. S by K Patrick - An atmospheric and existential thriller in the vein of Intimacies by Katie Kitamura, In The Cut by Susanna Moore and Drive Your Plow Over the Bones of the Dead by Olga Tokarczuk - An intoxicating coming of-age-tale that captures the aliveness, intelligence and wildness of girlhood like Brutes by Dizz Tate, The Virgin Suicides by Jeffrey Eugenides and The Girls by Emma Cline - Books that are joyful or brutal, particularly those that are both, similar to Headshot by Rita Bullwinkel, Kick the Latch by Kathryn Scanlan and Small Things Like These by Claire Keegan - Stories exploring an Australia or Ireland that is rarely seen in literature for example A Loving, Faithful Animal by Josephine Rowe and Wild Houses by Colin Barrett In non-fiction, Ciara enjoys narrative, memoir and essay collections. She is interested in hearing from experts, academics, critics and journalists writing about society, culture and food, and excited by writers seeking to revise, reshape or revolutionise the conversation in their area of expertise. Some of her favourite non-fiction titles include How To Survive A Plague by David France, The Transgender Issue by Shon Faye, the Living Autobiography Series by Deborah Levy, Last Witnesses: Unchildlike Stories by Svetlana Alexievich, King Kong Theory by Virginie Despentes; and she particularly enjoys the work of M.F.K Fisher, Annie Ernaux, Natalia Ginsburg and Helen Garner. Ciara is not looking for Children’s, YA or Fantasy. Ciara would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document. (In addition to the paid sessions, Ciara is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 6th January 2025

Description: This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values. With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Handling Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Handling Sales Objections & Negotiating Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00